CallTower Reviews & Product Details

I find CallTower to be an excellent platform for streamlining our telecommunications, especially when linking phone numbers to Microsoft Teams. Its VOIP services are integrated reliably with Teams, which makes it a dependable choice for our communications needs. One of its standout features is the smooth handling of phone number provisioning, porting, and routing. Additionally, I appreciate the ease of managing day-to-day tasks like assigning phone numbers and overseeing routine changes, despite the portal's potential for improved intuitiveness. The service is consistently reliable and well-integrated, contributing to a strong support system. Review collected by and hosted on G2.com.

I find that the admin portal could be more intuitive, especially when managing larger batches of numbers or making routing changes. While the current management and day-to-day user experience with CallTower is generally straightforward, the portal's usability could be improved to make these tasks easier. Additionally, I believe there's room for improvement in port transparency, which would enhance the overall experience. Review collected by and hosted on G2.com.

CallTower staff are knowledgeable and responsive. It feels like they are interested in partnership, not just being a vendor. Their integration with Microsoft is top notch and unlike most other providers. The broad range of services they offer are icing on the cake. Review collected by and hosted on G2.com.

There is too much emphasis on self-service and not enough direct customer support. Relying on a portal for nearly every task is frustrating, especially since the portals are hard to navigate and often require switching between several different interfaces. It becomes extremely challenging to obtain operationalized reporting from any source, making it difficult to truly understand how your services are performing. Review collected by and hosted on G2.com.

I really appreciate the marketplace and the ability to self-serve with licenses that CallTower offers. This functionality allows us to obtain licenses efficiently without having to rely on quotes or reach out to someone for assistance. It's a significant time-saver for my team and me. The process of procuring telephone lines has been smooth, and any initial challenges we faced with license procurement were quickly resolved. Furthermore, CallTower excellently solves onboarding processes and call quality issues, making overall communication within our teams more effective. I find the integration with Microsoft Teams particularly useful, enabling us to leverage its capabilities seamlessly. All these factors combined make CallTower an appealing choice that I would consider repurchasing and recommend to others. Review collected by and hosted on G2.com.

I find the support for nuanced call quality issues lacking. Reaching out for detailed assistance in this area isn't as smooth as I would hope. Review collected by and hosted on G2.com.

Efficient and customer service are always helpful at times. Review collected by and hosted on G2.com.

Managing your account can be confusing online. Review collected by and hosted on G2.com.

I really find CallTower easy to use, which makes user management a breeze. I like the quick and responsive support, as I often receive replies within an hour whenever I need to add a user. The convenience of having CallTower mostly handle the initial setup was a huge plus too. Review collected by and hosted on G2.com.

When searching for users in the admin portal it doesn't always work immediately. You search a user from the home screen and get no results, so you have to click to the user screen for them to show up. Review collected by and hosted on G2.com.

It is fully integrated with Teams. It is nice to have calling in one platform Review collected by and hosted on G2.com.

When we moved the phone licensing from one group to another in Azure. The license was never removed from the user but CallTower disconnected all of our phones. Yes, your staff was helpful getting it reconnected, but it took a whole day. Review collected by and hosted on G2.com.

I like that CallTower's portal is incredibly easy to use and very useful, which enhances our experience and efficiency. Its implementation into our GCC high environment was very straightforward and seamless, requiring minimal effort for setup. The seamlessness of the setup process significantly contributed to a smooth transition. The service provided by CallTower solves the specific issue of needing a reliable phone system in an environment not typically supported by many other providers, offering us a unique solution that fits our needs perfectly. The overall usability and utility of CallTower are key reasons why I find it such an excellent service. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

Call Tower was a HUGE helped our enterprise organization migrate from Cisco Call manager to Teams voice. We migrated 2500 users within 6 months. We really appreciate the value the Call Tower Project Management Team provided to help us accomplish our goals. Review collected by and hosted on G2.com.

They don't have a e911 service available for our remote user. Review collected by and hosted on G2.com.

I use CallTower primarily for phone service and my initial impression has been very positive. I especially appreciate the excellent customer service during the onboarding process. The team that assisted us was outstanding, which creates a strong expectation for the quality of their troubleshooting. The switch to CallTower was due in part to its attractive pricing, which was an important factor in our decision-making process. Additionally, the setup process was extremely easy, which made transitioning to a new system seamless. These aspects make me feel confident that we have made the right choice in selecting CallTower as our phone service provider. Review collected by and hosted on G2.com.

Nothing yet. Review collected by and hosted on G2.com.

1. Unified Communications Integration

CallTower is well-known for integrating powerful communication tools like Microsoft Teams, Cisco Webex, and Zoom into a single platform. This makes it easy for businesses to streamline communication and collaboration without juggling multiple vendors.

2. Reliable VoIP and UCaaS Services

Their VoIP (Voice over IP) and UCaaS (Unified Communications as a Service) offerings are robust and reliable, ensuring clear call quality and minimal downtime—especially critical for business operations.

3. Customer Support

Many users appreciate CallTower's responsive and knowledgeable customer support team, which can be a huge plus when dealing with enterprise-grade communications.

4. Scalability and Custom Solutions

CallTower offers flexible solutions tailored to small businesses as well as large enterprises. Their ability to scale services and customize deployments is a big advantage. Review collected by and hosted on G2.com.

1. Portal/User Interface Could Be More Intuitive

While functional, the administrative portals and dashboards may not be as user-friendly or modern-looking as some competitors’. This can slow down adoption or make day-to-day management less efficient. Review collected by and hosted on G2.com.