CallTower Features

Enables users to place phone calls over the internet. This feature was mentioned in 162 CallTower reviews.

As reported in 130 CallTower reviews. Enables users to place video calls over the internet.

Enables users to send instant messages over the internet. 125 reviewers of CallTower have provided feedback on this feature.

Based on 122 CallTower reviews. Enables users to share screens over the internet.

Based on 143 CallTower reviews. Enables multiple users to make phone or video calls over the internet at once.

Enables users to contact one anothers through mobile phones and landlines. 147 reviewers of CallTower have provided feedback on this feature.

As reported in 130 CallTower reviews. Offers users the option to play music for contacts who are on hold.

As reported in 140 CallTower reviews. Offers users the option to set up an automated attendant to field calls and information when employees are unavailable.

Based on 144 CallTower reviews. Offers users a unique number that can be dialed from anywhere.

As reported in 125 CallTower reviews. Allows users to download the tool as an add-on to subscriptions to specific services such as Outlook 365.

As reported in 114 CallTower reviews. Allows users to download the tool along as an extension to their browser of choice.

Requires users download the software on its own. This feature was mentioned in 110 CallTower reviews.

Provides voice call functionality.

Provides an interface for one or more social media channels.

Includes or integrates with live chat initiaited from the company's web site.

Accepts contacts initiated through SMS or other mobile text functions.

Allows CSRs to receive and answer customer emails.

Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods.

Callers can be routed to a queue or placed on hold until an agent becomes available.

Place a large or unlimited volume of calls simultaneously without diminishing the call quality.

Provides some level of analytics based on keywords and vocal tones.

Has auto dialing or predictive dialing functions for outbound use.

Includes an interactive phone menu.

Populates CSR's screen with available customer data.

Maintains and shares information across channels and agents as the case progresses.

As reported in 68 CallTower reviews. Transcribes voice messages to email.

Based on 61 CallTower reviews. Transcribes voice messages and delivers them via text message.

Includes a way to easily share files between users. This feature was mentioned in 58 CallTower reviews.

Based on 65 CallTower reviews. Allows multi-participant phone conferences.

Can host video conferences. 61 reviewers of CallTower have provided feedback on this feature.

Based on 60 CallTower reviews. Records and transcribes voice and video conferences.

Can be deployed as a single-tenant or multi-tenant product. 65 reviewers of CallTower have provided feedback on this feature.

Based on 69 CallTower reviews. Contains its own IP telephony system.

Is also able to serve as contact center software. 61 reviewers of CallTower have provided feedback on this feature.

Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history.

Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary.

Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.

Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes.

Provides workforce management functions such as scheduling and vacations, team assignments, and areas of expertise.

Based on 27 CallTower reviews. Allows supervisors/managers to record and review telephone conversations of agents.

Report on historical or real-time call center performance metrics, and access data through highly visual dashboards. This feature was mentioned in 27 CallTower reviews.

Allows inflow of requests through various digital channels such as email, social media, etc. 25 reviewers of CallTower have provided feedback on this feature.

Allows users to access the software using mobile devices. 32 reviewers of CallTower have provided feedback on this feature.

Provides queue management in case of increase in case/call inflow. 29 reviewers of CallTower have provided feedback on this feature.

Based on 31 CallTower reviews. Allows distribution of incoming calls to agents.

As reported in 28 CallTower reviews. Allows users to request a call back.

Offers IVR (interactive voice response) for interaction between customers and a computer operated phone system. This feature was mentioned in 27 CallTower reviews.

Allows automatic distribution of incoming calls to the agents. 30 reviewers of CallTower have provided feedback on this feature.

Allow managers/supervisors to monitor calls for quality assurance purposes. This feature was mentioned in 30 CallTower reviews.

Allows managers/supervisors to evaluate the performance of agents. This feature was mentioned in 30 CallTower reviews.

Based on 24 CallTower reviews. Simulates human-like speech from text inputs.

Simulates human-like speech from text inputs.

Contains PBX & VoIP softphone that can be used within the VoIP business system. 22 reviewers of CallTower have provided feedback on this feature.

Manages incoming calls with features such as call forwarding, transferring, and routing. This feature was mentioned in 23 CallTower reviews.

Supports real-time network monitoring via dashboards and alerts to identify and resolve issues. This feature was mentioned in 21 CallTower reviews.

Enables integrations with communication and CRM platforms. This feature was mentioned in 23 CallTower reviews.

Provides compatibility with both hosted and virtual PBX solutions. 21 reviewers of CallTower have provided feedback on this feature.

Supports SIP trunking services for local and long-distance calls. 22 reviewers of CallTower have provided feedback on this feature.

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Based on 12 CallTower reviews. Capability to perform complex tasks without constant human input

Works across multiple software systems or databases 12 reviewers of CallTower have provided feedback on this feature.

Improves performance based on feedback and experience This feature was mentioned in 11 CallTower reviews.

As reported in 11 CallTower reviews. Anticipates needs and offers suggestions without prompting

As reported in 17 CallTower reviews. Capability to perform complex tasks without constant human input

Works across multiple software systems or databases This feature was mentioned in 21 CallTower reviews.

Improves performance based on feedback and experience This feature was mentioned in 17 CallTower reviews.

Engages in human-like conversation for task delegation 16 reviewers of CallTower have provided feedback on this feature.