--- title: CallTower Reviews meta_title: 'CallTower Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 377 reviews by the users' company size, role or industry to find out how CallTower works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 377 scale: '5' date_modified: '2026-07-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # CallTower Reviews **Vendor:** CallTower **Category:** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) **Average Rating:** 4.3/5.0 **Total Reviews:** 377 ## About CallTower Since 2002, CallTower has been at the forefront of transforming global communication, emerging as a leader in enterprise-class cloud communication, collaboration, and CX solutions. We empower businesses with cutting-edge technologies like Microsoft® Teams Operator Connect, Webex by Cisco®, Zoom Phone, and AI-driven contact center solutions, including Webex Contact Center, Five9, and Genesys. Our expertise in contact center solutions enhances CCaaS and CX capabilities, delivering personalized optimization, conversational AI, and advanced analytics to elevate customer experiences and accelerate digital transformation. Driven by innovation and a commitment to excellence, CallTower continues to redefine how businesses connect, collaborate, and thrive on a global scale. ## CallTower Pros & Cons **What users like:** - Users highlight the **outstanding customer support** from CallTower, ensuring a seamless onboarding and troubleshooting experience. (56 reviews) - Users find CallTower's **efficient customer service** invaluable, appreciating their professionalism and support for Microsoft offerings. (49 reviews) - Users value the **reliable VoIP and UCaaS services** of CallTower, ensuring seamless communication for business operations. (39 reviews) - Users commend the **ease of use** of CallTower, facilitating efficient self-service and smooth communication for teams. (37 reviews) - Users appreciate the **excellent customer service** of CallTower, noting quick responses and helpful support from real people. (35 reviews) - Easy Setup (31 reviews) - Quick Setup (24 reviews) - Quick Response (17 reviews) - Efficiency (15 reviews) - VoIP Services (14 reviews) **What users dislike:** - Users experience **slow and inadequate customer service** , facing delays in support and unresolved issues. (16 reviews) - Users report **billing issues** with CallTower, citing confusion and delays in receiving accurate invoices. (12 reviews) - Users express frustration with **poor customer support** , as assistance is often unhelpful and issues remain unresolved. (12 reviews) - Users find the **lack of intuitiveness** in CallTower's admin portal hinders easy management of DIDs and tasks. (11 reviews) - Users experience **long wait times** for support and hardware, impacting overall satisfaction with CallTower's services. (11 reviews) - Complex Processes (10 reviews) - Lack of Clarity (10 reviews) - Difficult Settings Management (9 reviews) - Difficult Setup (8 reviews) - Navigation Difficulty (8 reviews) ## CallTower Reviews ### 1. CallTower was easy to work with and was available for any questions we had during the migration. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2024 **What do you like best about CallTower?** While the interface is clunky, it's easy to understand the data that I need for reporting and tracking. **What do you dislike about CallTower?** User interface is kind of clunky. Would like to see a more modern approach to the user interface. It feels like it's from early-mid 2000s. **What problems is CallTower solving and how is that benefiting you?** CallTower is reducing our VOIP monthly cost as well as reducing our software bloat by bringing calling into Teams instead of a separate application. **Official Response from Tonya W.:** > Thank you for your feedback! We’re glad to hear that you find our data reporting and tracking easy to understand, even though the interface may seem clunky. We appreciate your input regarding the user interface. Modernizing our interface is a priority, and your comments will help us in our ongoing efforts to improve the user experience. We're pleased that CallTower is helping you reduce your VOIP monthly costs and streamline your software by integrating calling into Teams. Please don't hesitate to reach out if you have any further suggestions or need assistance. ### 2. Great Service and easy to manage **Rating:** 5.0/5.0 stars **Reviewed by:** John N. | IT Administrator / CISO, Law Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2024 **What do you like best about CallTower?** Super fast Tech Support and service stability, Easy to implement and Integrate. **What do you dislike about CallTower?** There is nothing to dislike about these guys. **What problems is CallTower solving and how is that benefiting you?** We have no problems with Calltower for almost 2 years now. **Official Response from Tonya W.:** > Thank you for your positive feedback! We're happy to hear you appreciate our super-fast tech support, service stability, and ease of implementation and integration. It's wonderful to know you've had no issues with CallTower for almost two years and that our services are meeting your needs effectively. We look forward to continuing to support you with the same level of excellence. If you ever need assistance, don't hesitate to reach out. ### 3. Very Reliable Call Service **Rating:** 5.0/5.0 stars **Reviewed by:** Michael H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2024 **What do you like best about CallTower?** CallTower is very reliable, the calls are very clear with little to no distortion in audio. Easy to use and the integration with Teams and Outlook is great. **What do you dislike about CallTower?** I haven't come across anything I dislike about CallTower. It does everything I need it to do. **What problems is CallTower solving and how is that benefiting you?** Working in customer service, We have alot of phone calls come in and CallTower is able to handle the volume without effecting the quality. I have had no problems with CallTowers functionality. **Official Response from Tonya W.:** > Thank you for your review! We're delighted to hear that you find CallTower reliable, with clear audio and easy integration with Teams and Outlook. We're also pleased to hear that you haven't encountered any issues with CallTower and that it meets all your needs. If you ever have any questions or need assistance with anything in the future, please don't hesitate to reach out. We're here to help ensure your experience with CallTower remains positive and productive. ### 4. Efficient and helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew W. | Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2024 **What do you like best about CallTower?** We transitioned over from Comcast Voice Edge (don't recommend). The transition process to teams phone was relatively smooth and they helped guide us through the entire process. Their support seems to be helpful and responds quickly. We've only been using them for a month or so, but our situation is already better than when we had Comcast as our provider. **What do you dislike about CallTower?** At the moment I don't have anything negative to say. **What problems is CallTower solving and how is that benefiting you?** Their service and solutions are allowing us to run teams phone efficiently. The process to add new users and assign numbers is quite easy so it allows us to be more productive without disruptions. **Official Response from Tonya W.:** > Thank you so much for taking the time to share your positive experience with transitioning to CallTower. We understand how important reliable communication services are to our customers, and we're glad to hear that your experience has already marked an improvement over your previous provider. Our goal is to continue to offer superior service and support that meets and exceeds your expectations. ### 5. Absolutely love the individual attention I've gotten through and since implementation! **Rating:** 5.0/5.0 stars **Reviewed by:** Steve M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2024 **What do you like best about CallTower?** The customer service and attention to detail has been second to none. And for our users, it is easy to use - plug and play. **What do you dislike about CallTower?** I haven't run into anything to dislike about CallTower so far. **What problems is CallTower solving and how is that benefiting you?** We wanted to keep all of our communication - internal and external - on the same platform (Teams) and CallTower had the best product to do that. **Official Response from Tonya W.:** > Thank you for your feedback! Providing exceptional service and easy-to-use solutions for our customers is a top priority for us, and we're thrilled that we've been able to meet your expectations in these areas. We appreciate your feedback regarding the lack of dislikes. Our goal is to provide a seamless experience for our customers, and we're glad that we've been able to achieve that for you so far. It's great to hear that CallTower's solution has helped you keep all of your communication on the same platform (Teams) and that it has been beneficial for your organization. We're committed to providing innovative and effective solutions for our customers, and we're glad that we could support your business needs in this way. Thank you for choosing CallTower, and we look forward to continuing to serve you! ### 6. Project Plans **Rating:** 5.0/5.0 stars **Reviewed by:** Jimmie J. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about CallTower?** We stayed on track and our project manager was faboulous. The trainer was also awesome! **What do you dislike about CallTower?** There is nothing I dislike about CallTower. **What problems is CallTower solving and how is that benefiting you?** New phone system **Official Response from Tonya W.:** > Thank you for sharing your experience! We're happy to hear that you had a positive implementation process and that our project manager and trainer made such a great impact. We strive to provide excellent support every step of the way, and it's rewarding to know our team's efforts are appreciated. It’s also wonderful to hear that your new phone system is meeting your needs! Should you ever have any questions or require further assistance, don’t hesitate to reach out – we’re here to help. ### 7. Odd requests due to old hardware **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel J. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2024 **What do you like best about CallTower?** The support staff has been very helpful and friendly **What do you dislike about CallTower?** I do not like email support in general, but these guys make it better than most. **What problems is CallTower solving and how is that benefiting you?** We have some older emergency out dated callboxes with some specific needs for them. Calltower support is actively helping to solve the problems with them instead of ignoring me hoping I will go away. **Official Response from Tonya W.:** > We're delighted to hear that you've had a positive experience with our support staff! Providing helpful and friendly support is a top priority for us, and we're glad to hear that we're meeting your expectations in this area. We understand that email support may not always be ideal, but we're committed to making your experience as smooth as possible. Your feedback is valuable, and we're continuously working to improve our support services. It's great to hear that our support team is actively helping to solve the problems with your older emergency callboxes. We strive to provide solutions tailored to our customers' specific needs, and we're glad that we could assist you with this. Thank you for choosing CallTower, and we look forward to continuing to support your business needs! ### 8. Great Stuff **Rating:** 3.0/5.0 stars **Reviewed by:** John R. | User, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2024 **What do you like best about CallTower?** Ease of use. seems to be one of the simplier VOIPs **What do you dislike about CallTower?** Customer Service seems to be lacking. Hard to get people to help. **What problems is CallTower solving and how is that benefiting you?** VOIP **Official Response from Tonya W.:** > Thank you for your feedback! We're glad to hear that you find our VoIP solution easy to use and appreciate its simplicity. We’re sorry to hear about your experience with customer service and understand how important timely support is. Your feedback is invaluable, and we’ll work on improving our responsiveness to ensure you receive the assistance you need when you need it. If there’s anything specific we can help with right now, please don’t hesitate to reach out—we're here to support you. Thank you for choosing CallTower! ### 9. Great support team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2024 **What do you like best about CallTower?** Customer support team is responsive, and provides good inout. **What do you dislike about CallTower?** Billing statements are often hard to decipher, specially when you have mutiple locations and need to split out the billing. **What problems is CallTower solving and how is that benefiting you?** Centralizing voice services accros multiple offices in differing states. **Official Response from Tonya W.:** > Thank you for sharing your insights. We're pleased to know our support team has been responsive and helpful in providing the assistance you need—timely and effective support is something we prioritize. We understand that managing billing for multiple locations can be complex, and we're continuously working on ways to make our billing statements clearer and more straightforward. Your feedback is valuable as we work to improve this experience for our customers with multi-location needs. We're glad to hear that our centralized voice services are benefiting your offices across different states, helping simplify communication and bring everything under one unified solution. Thank you for your feedback; it plays an important role in our ongoing efforts to refine our services. ### 10. Setup phones with Teams, no issues **Rating:** 4.0/5.0 stars **Reviewed by:** Pushapraj B. | Director of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2024 **What do you like best about CallTower?** it works as expected, all management is in Microsoft. **What do you dislike about CallTower?** training videos can be better for the backend management. **What problems is CallTower solving and how is that benefiting you?** Cost effective VoIP solution **Official Response from Tonya W.:** > Thank you for your feedback! We’re happy to hear that our solution is meeting your expectations and that the integration with Microsoft management is working well for you. We appreciate your suggestion regarding the training videos for backend management. We’re always looking to improve our resources, and your input will help us enhance the training materials to better support our customers. It’s great to know that our cost-effective VoIP solution is providing value for your business. If there’s anything else we can assist with, we’re here to help. Thanks for choosing CallTower! ### 11. Super fast response team **Rating:** 4.5/5.0 stars **Reviewed by:** Miten P. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2024 **What do you like best about CallTower?** So far I never issue with using call tower number. Also users never complained about it, make my life easy to manage by just creating the ticket and get response right back in few mins. Also as administrator I had issue with changing plan and support helped me over the call right away. **What do you dislike about CallTower?** So far nothing to dislike , i would say UI is not that great. It's should be easy to navigate. **What problems is CallTower solving and how is that benefiting you?** Solving the to provide numbers in different regions for us. Likewise we have issue with korean number but it is resolved quickly. **Official Response from Tonya W.:** > Thank you so much for taking the time to share your positive experience with CallTower! We're happy to hear that our services have been seamless for you and that your users are enjoying a smooth experience as well. Our goal is always to ensure that managing your communications is as straightforward and hassle-free as possible. Thank you for choosing CallTower and for being a valued member of our community. ### 12. Cost Effective Solution for Enterprise **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2022 **What do you like best about CallTower?** Good coverage on the global presentation. **What do you dislike about CallTower?** Depends on the account manager assigned and sometime delay on response. **What problems is CallTower solving and how is that benefiting you?** Consolidation of the VOIP provider globally. **Official Response from Kade Herbert:** > Thank you for your review and feedback, we appreciate your time. ### 13. The best Unified Communications as a Service Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Joe C. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about CallTower?** Their support is very responsive and was able to answer all my questions. **What do you dislike about CallTower?** I haven't had anything I dislike, they are very professional. **What problems is CallTower solving and how is that benefiting you?** A solid unified phone system. **Official Response from Tonya W.:** > Thank you for sharing your experience with CallTower! We're pleased to know that our support team has been responsive and able to assist you with your questions. It's great to hear that our unified phone system is meeting your needs effectively. We are committed to maintaining the highest level of professionalism and service quality to ensure your continued satisfaction. If there's anything else we can assist with or if you have further feedback, we're here to help. ### 14. Great Service Low Cost **Rating:** 5.0/5.0 stars **Reviewed by:** Tyra M. | Director of Finance, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2024 **What do you like best about CallTower?** Ease of Use, cost effective. We have not had any issues or outages. **What do you dislike about CallTower?** Emergency services limited - unable to get through to 911 emergency services. **What problems is CallTower solving and how is that benefiting you?** Customizable phone service with various lines, long term access to voicemail at a very reasonable price. **Official Response from Tonya W.:** > Thank you for taking the time to share your feedback about CallTower. We are thrilled to hear that you find our services easy to use and cost-effective. Ensuring reliable service without issues or outages is one of our top priorities, and we're glad to know we're meeting your expectations. We appreciate your honesty regarding the limitations you've encountered with emergency services. Ensuring the safety and accessibility of our customers is paramount, and we're actively working on improving our emergency service capabilities. Your feedback is invaluable in helping us identify areas where we can enhance our services. Please don't hesitate to reach out if you have any further concerns or suggestions. We're here to assist you and ensure your continued satisfaction with CallTower. ### 15. Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Chad H. | sr network/voip engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2024 **What do you like best about CallTower?** Customer service and tech support have been great. **What do you dislike about CallTower?** Keep doing what you are doing. Everything has been great **What problems is CallTower solving and how is that benefiting you?** Helpling move to the cloud and porting all numbers between all of our locations to use in teams and our on prem solution. **Official Response from Tonya W.:** > Thank you for your wonderful feedback and happy to hear that you’ve had a positive experience with our customer service and tech support. We appreciate your encouragement to continue our current approach and are glad to know everything has been great for you. It's fantastic to hear that our services are effectively supporting your move to the cloud and facilitating number porting across all your locations for use in Teams and your on-prem solution. Please don't hesitate to reach out if you have any further needs or suggestions. ### 16. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about CallTower?** Easy to get a hold of customer service and get answers with billing inquiries. **What do you dislike about CallTower?** There are other carriers currently cheaper. **What problems is CallTower solving and how is that benefiting you?** Integration of everything into one cloud based platform **Official Response from Tonya W.:** > Thank you for sharing your experience with CallTower! We're pleased to hear that our customer service team has been responsive and able to assist you efficiently with your billing inquiries. Ensuring seamless support is a priority for us, and it’s great to know that it’s making a positive impact. We understand that price is an important consideration, and we aim to deliver the best value with our services by offering a unified, cloud-based platform that simplifies communication and integration needs. With CallTower’s all-in-one solution, you’re able to consolidate communications, streamline operations, and maintain flexibility. Your feedback is valuable as we continue to enhance our offerings and ensure they provide competitive advantages in both service quality and cost efficiency. ### 17. CallTower on the job! **Rating:** 4.5/5.0 stars **Reviewed by:** John P. | Director of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2024 **What do you like best about CallTower?** CallTower has been very professional and organized, assuring issues are identified and discussed before implementation. **What do you dislike about CallTower?** So far no down sides to using CallTower. **What problems is CallTower solving and how is that benefiting you?** CallTower is providing traditional telephone services like Auto Attendant, Call handling and routing for us. **Official Response from Tonya W.:** > Thank you for your positive feedback! We’re delighted to hear that you find our team professional and organized, and that we address issues thoroughly before implementation. It’s great to know you haven’t encountered any downsides with our services. We're committed to maintaining this level of satisfaction. We’re pleased that our traditional telephone services like auto-attendant and call handling and routing are meeting your needs. If you ever have any suggestions or require further assistance, please feel free to reach out. ### 18. CallTower is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2024 **What do you like best about CallTower?** CallTower is easy to work with, their sales and support staff are very helpful. We had no issues migration from Windstream at all, everything went perfectly. **What do you dislike about CallTower?** I wish calltower provided ongoing training that I could send my new employees to that need to udnerstand how Teams calling works, luckily they do have some online resources and have we the recording ther trainer gave us. **What problems is CallTower solving and how is that benefiting you?** CallTower allows our users on Teams to make outbound calls. **Official Response from Tonya W.:** > Thank you for your feedback! It's great to hear that you found our sales and support staff helpful and that your migration from Windstream went smoothly. We appreciate your suggestion about ongoing training for new employees. While we do offer online resources and recorded training sessions, we are always looking to improve our services and will consider expanding our training options. We're glad that CallTower enables your users to make outbound calls on Teams. Please don't hesitate to reach out if you have any further suggestions or need additional support. ### 19. Get rid of your desk phones **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about CallTower?** It was a very simple and well-supported transition from VoIP desk phones to Microsoft Teams phone numbers distributed with your Microsoft work account. The CallTower team was able to save us money in the process. **What do you dislike about CallTower?** That I didn't know about their service and reliability earlier... **What problems is CallTower solving and how is that benefiting you?** I don't need a telecom group, and I can focus on other services for campus. **Official Response from Tonya W.:** > Thank you for your feedback. We're pleased to hear that your transition to Microsoft Teams with CallTower was seamless and cost-effective. It's rewarding to know that our service has allowed you to streamline your operations and focus on other important areas. We appreciate your kind words and are committed to continuing to deliver the reliability and support you’ve experienced. If there’s anything more we can assist with, please don’t hesitate to reach out. ### 20. Call tower review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2022 **What do you like best about CallTower?** The Support is top notch. Friendly, informative and experienced. **What do you dislike about CallTower?** There isn't much to dislike except for rudamentory reporting tools. They could be a little more helpful, and sortable, especially by location as we will have 38-40 sites once we move them all over. **What problems is CallTower solving and how is that benefiting you?** Helped us with phone systems conversion from mitel to teamsphone and we have alot of issues and concerns from the users. Especially on new product that the end user is unsure of. Dropped calls, and just making sure we are working to our best abilities or performance. **Official Response from Kade Herbert:** > Thank you so much for a great review and excellent feedback! We appreciate your time. ### 21. It's fine, usually they get back to us in a day **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2024 **What do you like best about CallTower?** They're able to manage a solid amount of phone numbers **What do you dislike about CallTower?** Most of the time they're prompt, but sometimes it can take over a day to get things resolved **What problems is CallTower solving and how is that benefiting you?** Fixing forwarding, creating new teams numbers and following up on phone issues in general **Official Response from Tonya W.:** > Thank you for your feedback! We’re glad to hear that you’re satisfied with our ability to manage a large volume of phone numbers and assist with forwarding, creating Teams numbers, and other phone-related issues. We appreciate your patience regarding the occasional delays in resolution times and will continue to work on improving our response speed to ensure timely support. Your input is valuable in helping us enhance our service. Please don’t hesitate to reach out if there’s anything else we can do for you—thank you for choosing CallTower! ### 22. MIgrated our old VOIP system to a Teams based phone system **Rating:** 3.5/5.0 stars **Reviewed by:** Jeff N. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2024 **What do you like best about CallTower?** The Teams interface with CallTower has been a seamless transition for our staff **What do you dislike about CallTower?** Support follow-up, sometimes we dont get call backs for days, sometimes weeks **What problems is CallTower solving and how is that benefiting you?** We are trying to utilize as much of our Microsoft M365 licenses that we are already paying for so moving to a support VOIP system that we already pay for a portion of the licensing through our M365 license helps reduce unnecceary costs for a low budget county government agency **Official Response from Tonya W.:** > Thank you for your feedback! We're happy to hear that the transition to the Teams interface with CallTower has been seamless for your staff! Providing an easy and efficient transition is a key focus for us, and we're glad that we could make this process smooth for your organization. We're sorry to hear about the issues you've experienced with support follow-up. Your feedback is important to us, and we're continuously working to improve our support processes to ensure that we provide timely and effective assistance. It's great to hear that our solution is helping you utilize more of your Microsoft M365 licenses and reduce unnecessary costs for your county government agency. We're committed to helping our customers maximize the value of their investments, and we're glad that our solution is benefiting your organization in this way. Thank you for choosing CallTower, and we look forward to continuing to support your business needs! ### 23. Positive review **Rating:** 5.0/5.0 stars **Reviewed by:** Rad P. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2024 **What do you like best about CallTower?** Project deployment and training were at the highest level. Usability is very consistent with the training materials **What do you dislike about CallTower?** UI of the admin website could use upgrade for more UX usability. **What problems is CallTower solving and how is that benefiting you?** Migration from old on prem Cisco voip **Official Response from Tonya W.:** > We're happy to hear that you found our project deployment and training to be at the highest level! Providing comprehensive training and support is crucial for us, and we're glad that our efforts have been beneficial for you. Ensuring consistency between usability and training materials is a key focus for us, and we're glad to hear that this has been your experience. We appreciate your feedback regarding the UI of the admin website. Improving the user experience is a continuous effort for us, and we will take your feedback into consideration for future enhancements. It's great to hear that CallTower's solution has helped you migrate from old on-premises Cisco VoIP systems. We're committed to providing seamless migration solutions for our customers, and we're glad that we could support your business needs in this regard. Thank you for choosing CallTower, and we look forward to continuing to serve you! ### 24. CallTower serves it's purpose **Rating:** 4.5/5.0 stars **Reviewed by:** Jamal H. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2024 **What do you like best about CallTower?** Ease of portal to manage DIDs and users. **What do you dislike about CallTower?** The forwarding functionality is grayed out on a particular number and there's another portal for billing. **What problems is CallTower solving and how is that benefiting you?** Haven't reached out to get help fixing anything at this time. **Official Response from Tonya W.:** > We're happy to hear that you find our portal easy to use for managing DIDs and users! Our goal is to provide a seamless experience for our customers, and we're glad to hear that you're enjoying our platform. Regarding the issue with the forwarding functionality being grayed out on a particular number, we apologize for any inconvenience this may have caused. Please reach out to our support team, and we'll be happy to assist you with resolving this issue. We're continuously looking for ways to improve our services, and your input helps us do that. Thank you for choosing CallTower, and we look forward to serving you better in the future! ### 25. Painless as Promised **Rating:** 4.5/5.0 stars **Reviewed by:** andi a. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2024 **What do you like best about CallTower?** The switching from our previous provider over to CallTower was as seamless as promised. The group of people that helped us get things set up were VERY helpful and still able to be contacted even after we were fully transfered over. **What do you dislike about CallTower?** I have yet to find something I dislike about CallTower **What problems is CallTower solving and how is that benefiting you?** Having our incoming calls now come thru via teams is so much easier and makes everyone in our firm easily accessible in multiple ways. **Official Response from Tonya W.:** > Thank you for taking a moment to share your experience with CallTower. We are so pleased to hear that your switch from your previous provider to our services was as seamless as we strive for it to be. Our team is dedicated to ensuring that the transition process is smooth and straightforward for all our clients, and knowing that we have lived up to this promise with your transition is incredibly rewarding. ### 26. Perfect Enhancement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2023 **What do you like best about CallTower?** The best thing about CallTower is that it has been 100% worry-free. We have had 0 issues in the past year. They are also very easy to work with and get setup. Integration was easy, fast and well managed. The service offering is very flexible and cost effective. **What do you dislike about CallTower?** They did try to upsale me on a solution that was overkill for my needs. I really can't blame the sales guy for doing his job, but just watch out for this. **What problems is CallTower solving and how is that benefiting you?** CallTower has helped us integrate our Microsoft Teams environment with our IPC Turret systems. It has been seamlees and hugely beneficial for our group. **Official Response from Kade Herbert:** > Thank you so much for a great review! We appreciate your business and your feedback. ### 27. Interesting. Fun to learn. **Rating:** 3.5/5.0 stars **Reviewed by:** John B. | IT System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2024 **What do you like best about CallTower?** Calling cability. You can call from Teams or your own cell phone. **What do you dislike about CallTower?** A little confusing at first. It was not easy to find and create new users. **What problems is CallTower solving and how is that benefiting you?** Teams communication between employees. **Official Response from Tonya W.:** > Thank you for your feedback! We're glad to hear you enjoyed the flexibility of our calling capabilities, allowing you to call from Teams or your cell phone. We apologize for any initial confusion in finding and creating new users; we're continually improving our user interface and support resources to ensure a smoother experience. We're glad to hear CallTower is enhancing your Teams communication between employees, and we're committed to providing solutions that streamline your internal communication and collaboration. Please don't hesitate to reach out for further assistance. ### 28. I enjoy the professional and dedicated Employees and the program is easily navigated. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2024 **What do you like best about CallTower?** Using a web based phone system working with Teams has been a wonderful experiance. **What do you dislike about CallTower?** The only issue I have had was the learning curve for usage but once the process has been done a few times it was easy to pickup and duplicate. Better documentation and training would have been a little helpful. **What problems is CallTower solving and how is that benefiting you?** It solved the need to have an onpremis phone system to maintain. Less man hours used for maintenance and upkeep. **Official Response from Tonya W.:** > Thank you for your review! We're thrilled to hear that you've had a wonderful experience using our web-based phone system with Teams. We understand that there can be a learning curve when adapting to new systems, and we appreciate your feedback regarding the documentation and training. We're always working to improve our resources and make them more accessible to our users. If you have any specific suggestions for how we can enhance our documentation or training materials, please let us know. Your input is invaluable as we strive to provide the best possible experience for our customers. ### 29. Good service, great support **Rating:** 4.0/5.0 stars **Reviewed by:** Mark H. | Looking for a new position, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about CallTower?** Their support was great, very easy to follow and got the problem fixed right away **What do you dislike about CallTower?** So far happy with service. I have nothing to add here **What problems is CallTower solving and how is that benefiting you?** I was adding DID lines from Call Tower over to Microsoft Teams phones and they helped make it very easy to do **Official Response from Tonya W.:** > Thank you for your positive feedback! We're delighted to hear that you had a great experience with our support team and that your problem was fixed promptly. It's wonderful to know that you're happy with our service and that the process of adding DID lines to Microsoft Teams phones was made easy for you. At CallTower, we are committed to providing seamless solutions and exceptional support to ensure your communication needs are met efficiently. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help! Thank you for choosing CallTower! ### 30. Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about CallTower?** Service is great. We rarely have any issues with connectivity. **What do you dislike about CallTower?** Customer service can be a little hard to get to. Long waits, etc. **What problems is CallTower solving and how is that benefiting you?** We rarely get complaints from our Users regarding the service provided. **Official Response from Tonya W.:** > Thank you for sharing your feedback with us. We're pleased to hear that you're experiencing reliable service and minimal connectivity issues with CallTower. We understand that prompt customer service is crucial, and we appreciate your patience during times of longer waits. Your input is valuable, and we're continually working to enhance our service experience. It's great to know that our solutions are meeting the needs of your users effectively. If there's anything further we can assist with, please don't hesitate to reach out. ### 31. Good Business **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about CallTower?** The fact that the Billing sends update that bill payment has been received. **What do you dislike about CallTower?** Currently, waiting for a response for a billing question has taken over a week with a case number and follow up emails and phone calls. **What problems is CallTower solving and how is that benefiting you?** Billing **Official Response from Tonya W.:** > Thank you for sharing your feedback with us. We're pleased to hear that you appreciate our billing updates and the notification of bill payments received. We apologize for the delay you've experienced in getting a response to your billing question and we understand your frustration with the wait time. Your feedback is valuable, and we will address this issue to improve our response times. Please reach out to us directly with your case number, and we will prioritize your inquiry to resolve it as quickly as possible. Thank you for bringing this to our attention and for your patience. We are committed to ensuring a better experience moving forward. ### 32. CallTower gets the job done **Rating:** 4.0/5.0 stars **Reviewed by:** Heidi Z. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2023 **What do you like best about CallTower?** I don't need to know everything that goes on with our phone system. CallTower takes care of the details I don't need to monitor, which makes my job easier! **What do you dislike about CallTower?** We had some billing issues in the beginning with invoices being sent to every person with access to the account, but after a few emails they were able to fix the issue. **What problems is CallTower solving and how is that benefiting you?** They provide us with our Webex portal to control the whole phone system. **Official Response from Tonya W.:** > We are delighted to receive your positive feedback and learn that CallTower has been able to simplify your responsibilities by taking care of the details you don't need to monitor. Making your job easier is our ultimate goal, and it's rewarding to hear that our services have had a positive impact on your daily tasks. ### 33. Calltower has been crucial to our business, super feature rich solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 21, 2023 **What do you like best about CallTower?** The call tree functions, the ability for us to manage with a very small staff, and the price all works out perfect. The customer support is top notch even when its just a quick issue or question. I used to be a ringcentral customer in a previous life and I wish I had known about CallTower then! When there is a change needed, I know anyone from my team can handle it without issue, if there is an expansion same thing, we use this on a daily basis without fail and it just gets easier by the day. **What do you dislike about CallTower?** Nothing to note yet! and I've been trying to find something, It just works! **What problems is CallTower solving and how is that benefiting you?** This is our main incoming solution for our large callcenter and also internal calling, could not ask for a better fit for pricing, functionality, customer support and brand recognition - they meet and exceed all areas I've wanted by far. **Official Response from Kade Herbert:** > Thank you for your great review! We appreciate your feedback. ### 34. Good, but slow solution for phone numbers. **Rating:** 3.5/5.0 stars **Reviewed by:** Muhammad T. | Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about CallTower?** It's easy to use once configured. Texting capability is a good feature. **What do you dislike about CallTower?** The delay in response time and implementation time did not meet our expectations. **What problems is CallTower solving and how is that benefiting you?** Being able to text via SMS from a third party phone. **Official Response from Tonya W.:** > Thank you for taking the time to share your feedback with us. We're pleased to hear that you find CallTower easy to use once configured and that you appreciate the texting capability. Providing user-friendly solutions with valuable features like texting is a key focus for us, and we're glad to hear it's making a positive impact on your experience. We apologize for any delay in response time and implementation that may have occurred, as we strive to meet and exceed our customers' expectations. Your feedback is invaluable in helping us improve our services and processes. If there are specific areas where you feel we can enhance our response and implementation times, please let us know so we can address them promptly. Thank you for choosing CallTower, and we appreciate your business. If you have any further feedback or if there's anything else we can do to improve your experience, please don't hesitate to reach out. ### 35. Easy transition from similar carrier at a much cheaper price. **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew H. | CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2024 **What do you like best about CallTower?** The weekly meetings before and after the switch over made the process extremely easy. **What do you dislike about CallTower?** Nothing that I dislike. The customer service has been amazing! **What problems is CallTower solving and how is that benefiting you?** Prior to CallTower we had a middle man we had to go thru, with call tower we can fix most issues internally. **Official Response from Kade Herbert:** > Thank you so much for an excellent review! We appreciate your feedback about our services. ### 36. CallTower has been great to work with. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2024 **What do you like best about CallTower?** CallTower is our 'go to' Teams and WebEx solution. Our sales rep is responsive and the installation team is consistent during installations. Their installation team makes the setup process an easy implementation and takes a lot of the work off of the partner and customer. **What do you dislike about CallTower?** Not necessarily knock on CallTower but the limitation on which handsets can be used with the service or not is a dislike. **What problems is CallTower solving and how is that benefiting you?** Microsoft Teams and Webex (with Cisco devices) UCaas solutions **Official Response from Tonya W.:** > Thank you for your feedback! Providing responsive service and easy installations are top priorities for us, and we're delighted that we've been able to meet your expectations in these areas. Our installation team works hard to make the setup process seamless and efficient, and we're glad that they've been able to take a lot of the work off of you and your customers. We understand that the limitation on which handsets can be used with the service may be a concern. We're continuously working to expand our compatibility with different handsets to provide more flexibility for our customers. It's great to hear that our solutions are helping you with your Microsoft Teams and Webex UCaaS needs. We're committed to providing reliable and efficient UCaaS solutions, and we're glad that we could assist you in this regard. Thank you for choosing CallTower, and we look forward to continuing to support your business! ### 37. CallTower is fantastic to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Meghan C. | Sales Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about CallTower?** Consisent excellent sales presentation/processes, knowledgeable project management resources, responsive escalation resources. **What do you dislike about CallTower?** The new authorization processes for tracking support tickets is difficult. **What problems is CallTower solving and how is that benefiting you?** A solid solution for teams UC. **Official Response from Tonya W.:** > Thank you for taking the time to share your feedback! We're thrilled to hear that you appreciate our sales presentations, knowledgeable project management, and responsive escalation resources. We strive to provide consistent and excellent service to all our customers. We understand that the new authorization processes for tracking support tickets have been challenging. Your feedback is invaluable, and we are actively working to streamline and improve these processes to make them more user-friendly. We're glad to know that our UC solutions are benefiting your teams. At CallTower, we are dedicated to providing solid and reliable communication solutions that enhance collaboration and productivity. If you have any further suggestions or need assistance, please feel free to reach out. We're here to help! Thank you again for your feedback and for choosing CallTower. ### 38. Great experience working with call tower **Rating:** 5.0/5.0 stars **Reviewed by:** robertpeak@csitx.com P. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about CallTower?** support team is amazing they are quick to answer you calls and request when help is needed. Also customer service is quick to route your calls to the correct department. The wiki forms and how to guides are a big help and saves you a lot of time of searching on the interent for a soltions. **What do you dislike about CallTower?** only issue i wish the interface for the connect portal was a little more user friendly if you dont have know what you are looking for it will be hard to naavigate the site **What problems is CallTower solving and how is that benefiting you?** it has helped us by redcing the cost of physical phones in the office by using teams calling, we will only need to use the soft phone on the computer. now instead of 2 phone bills we only have 1 to worry about. **Official Response from Kade Herbert:** > Thank you so much for a great review! We appreciate your feedback. ### 39. The company is okay. Nothing fantastic about them. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2024 **What do you like best about CallTower?** Work on keeping their network up and running. Reduce your pricing alittle bit. **What do you dislike about CallTower?** Have had quite a few outages over the last year. **What problems is CallTower solving and how is that benefiting you?** We are using a company local to get our phones from and they use calltower for their provider. **Official Response from Tonya W.:** > Thank you for your feedback. We're glad you appreciate our efforts to maintain network uptime and hear your request for more competitive pricing. We apologize for the outages you experienced last year and are actively working on improving our service reliability. We're pleased to be supporting your local company with our phone services and are committed to providing consistent, high-quality service. If you have any further concerns or need assistance, please reach out to us. ### 40. Best Phone Provider **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2024 **What do you like best about CallTower?** How user friendly it is! I never have any issues and support is great. **What do you dislike about CallTower?** I do not have any downsides with CallTower. **What problems is CallTower solving and how is that benefiting you?** We use CallTower as our VoIP system and we have 8 other plants. **Official Response from Tonya W.:** > Thank you for your feedback! We're happy to hear that you find CallTower user-friendly and that you never have any issues! Providing a seamless and reliable experience for our customers is a top priority for us, and we're glad that our support team has been able to assist you effectively. We appreciate your feedback and are glad to hear that you don't have any downsides with CallTower. Your satisfaction is our goal, and we're committed to providing you with the best possible service. It's great to hear that CallTower is benefiting your organization as your VoIP system across multiple plants. We're dedicated to providing scalable and efficient solutions for our customers, and we're glad that we could support your business needs. Thank you for choosing CallTower, and we look forward to continuing to serve you! ### 41. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2024 **What do you like best about CallTower?** Needed to order numbers for our ORG and the turnaround was quick and easy. Thanks **What do you dislike about CallTower?** Nothing, seemless request. Will contact again **What problems is CallTower solving and how is that benefiting you?** Making it easy for us to supply phone services to our employees **Official Response from Tonya W.:** > We're thrilled to hear about your positive experience with CallTower! Our team strives to provide quick and easy solutions for our customers, and we're delighted that we could assist with ordering numbers for your organization. Thank you for your feedback, and we look forward to serving you again in the future! ### 42. Great experience **Rating:** 4.5/5.0 stars **Reviewed by:** Tetyana M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2024 **What do you like best about CallTower?** Easy to connect, number of integration solutions **What do you dislike about CallTower?** Once in a while not a clear connection, customer support improv **What problems is CallTower solving and how is that benefiting you?** service and solutions are allowing us to run teams phone efficiently. **Official Response from Tonya W.:** > Thank you for sharing your feedback with us. We're thrilled to hear that you find CallTower easy to connect with and appreciate the variety of integration solutions we offer. Your satisfaction is our priority, and we're committed to providing you with the best possible experience. At CallTower, we aim to solve communication challenges and empower businesses to run their teams' phones efficiently. We're glad to hear that our services and solutions are benefiting you in this regard. Thank you for choosing CallTower, and please don't hesitate to reach out if you need any further assistance. ### 43. Well implemented and well supported SIP carrier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about CallTower?** Well implemented and well supported SIP carrier. Implementation process was great and worked with us on our schedule. The dates for the ports happend we had very few issues. Support is good but could be better or more communicative. Phone support for an emergent issue was outstanding. Quick response and resolution to a high priority issue which was much appreciated. **What do you dislike about CallTower?** Support missed a port date (due to holidays) and didn't communicate the delay which would have been nice. **What problems is CallTower solving and how is that benefiting you?** We now have a unified carrier for all of our DIDs and have converted to SIP. Easier than anticipated. **Official Response from Tonya W.:** > Thank you for taking the time to provide such detailed feedback on your experience with CallTower. We're delighted to hear that you found our SIP carrier well-implemented and well-supported during the implementation process. It's great to know that our team worked collaboratively with you to ensure a smooth transition on your schedule and that the porting process was executed with minimal issues. ### 44. Not the best implementation **Rating:** 2.5/5.0 stars **Reviewed by:** Madison D. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2023 **What do you like best about CallTower?** We had a good relationship with our set up person, but I did feel like we had to do a lot of the work ourselves. I felt like they could have done some of the LOA paperwork themselves. **What do you dislike about CallTower?** The first two weeks we have had it, we've had issues. 10 numbers we got from Call Tower showing up as Spam to our customers, and texting issues. The support system seems robust, but we're quickly finding out that it's not as fast of a support turn around time as it advertises. **What problems is CallTower solving and how is that benefiting you?** Right now, it's not benefitting us. We like that it's integrated with Teams, which we use every day for video interviews, but the calls to our candidates are coming across as spam, where we never had that issue before. **Official Response from Kade Herbert:** > Thank you for your feedback on this important manner, we will pass your words along to the appropriate party. We appreciate your review and please be sure to reach out to support@calltower.com if you have any urgent issues. ### 45. product okay, customer service not great **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2022 **What do you like best about CallTower?** call quality okay, pricing is okay, easy to use **What do you dislike about CallTower?** onboarding was not good, customer service is not good, training not good **What problems is CallTower solving and how is that benefiting you?** remote users **Official Response from Tonya W.:** > We appreciate your honest feedback about the onboarding, customer service, and training experiences, and we want to assure you that your concerns are being taken seriously. Our goal is to provide a seamless and positive experience for all our customers, and are committed to addressing the issues you've raised and making the necessary improvements to better serve you. Your feedback is invaluable to us, and we genuinely appreciate the opportunity to learn from your experience and make the necessary adjustments. We are dedicated to delivering the level of service you expect and deserve from CallTower. ### 46. Awesome product **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2024 **What do you like best about CallTower?** Product support and manage our current needs. This was very helpful **What do you dislike about CallTower?** Not applicable because product is very good **What problems is CallTower solving and how is that benefiting you?** Resolving call issues **Official Response from Tonya W.:** > Thank you for your positive feedback! We’re delighted to hear that our product support has been very helpful in managing your current needs. We’re also pleased that you find our product very good and have no dislikes to report. Your satisfaction is our top priority. If you ever have any further questions or need assistance, please feel free to reach out. ### 47. Migration was well done **Rating:** 4.0/5.0 stars **Reviewed by:** Travis R. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about CallTower?** The migration process was quick and efficient. Our rep was responsive to all of our questions and issues. So far we've had very few issues with the service, aside from one small service disruption. **What do you dislike about CallTower?** There is very little wiggle room to do things outside of their process. So if you don't have hard dates for some locations, they won't start your project. We had to do a different POC project to get a couple locations migrated before we could kick off the full project since we didn't have hard dates yet. **What problems is CallTower solving and how is that benefiting you?** It's the underlying carrier for our WebEx product. They allowed us to forward all of our location numbers into our main number to allow for our call center to answer all calls for us. **Official Response from Kade Herbert:** > Thank you for your detailed and constructive feedback - we appreciate your review. ### 48. Friendly and Attentive Project Management **Rating:** 3.5/5.0 stars **Reviewed by:** Adryan S. | IT Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2024 **What do you like best about CallTower?** Friendly and helpful customer service / planning team **What do you dislike about CallTower?** Limits to porting process timing (weekends) **What problems is CallTower solving and how is that benefiting you?** Moving to cloud-based softphones in Teams **Official Response from Tonya W.:** > Thank you for taking the time to leave us a review and for highlighting what you appreciate most about CallTower, as well as areas where you see room for improvement. We're delighted to hear that our customer service and planning teams have been friendly and helpful to you. Our team strives to provide the best possible support and guidance, ensuring that your experience with CallTower is not just satisfactory but exceptional. Regarding your feedback on the limitations of the porting process timing, specifically on weekends, we understand how this can be an inconvenience. We always aim to make our services as flexible and accommodating as possible, and we recognize the importance of continuous improvement to meet our customers' needs. Your feedback is invaluable in this regard, and we will certainly take it into consideration as we work on enhancing our processes and support availability. We're committed to providing a seamless experience and are constantly looking for ways to refine our services, including the porting process. Please rest assured that we are taking your feedback seriously and exploring ways to offer more flexibility and support during weekends. Thank you again for your review. Your insights are crucial in helping us improve and continue to serve you better. If there's anything more we can do to assist you or enhance your experience with CallTower, please do not hesitate to reach out. ### 49. Rock Solid Phone - Great Partner Connections **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2024 **What do you like best about CallTower?** CallTower offers highly reliable phone service. Their teams are able to support a variety of phone scenarios. And their partnerships with other hosted phone services stands out. **What do you dislike about CallTower?** As they've grown, they do struggle with the level of engagement I'm looking for. **What problems is CallTower solving and how is that benefiting you?** The provide an enterprise level phone service across multiple contact centers without my having to have an entire staff of phone engineers. **Official Response from Tonya W.:** > Thanks for your feedback! We're delighted to hear that you find CallTower's phone service highly reliable and that our teams are able to support a variety of phone scenarios. Our partnerships with other hosted phone services are indeed a key part of our commitment to providing comprehensive solutions for our customers. We appreciate your feedback regarding the level of engagement. As we continue to grow, we are constantly working to maintain a high level of engagement with all our customers. Your input is valuable to us, and we will use it to improve our services. It's great to hear that our enterprise-level phone service is benefiting your contact centers by eliminating the need for a full staff of phone engineers. We're committed to providing efficient and effective solutions for our customers, and we're glad that we could assist you in this regard. Thank you for choosing CallTower, and we look forward to continuing to support your business! ### 50. Inclusive **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2024 **What do you like best about CallTower?** I like that Calltower has Global ability **What do you dislike about CallTower?** Can not get my invoices corrected easily **What problems is CallTower solving and how is that benefiting you?** Need for a Global Vendor **Official Response from Tonya W.:** > Thank you for your feedback! We’re glad to hear that you appreciate CallTower's global capabilities. We apologize for any inconvenience you've experienced with correcting invoices. Your feedback is important to us, and we are committed to improving this process to make it easier for you. We’re pleased that CallTower is meeting your need for a global vendor. If you have any further suggestions or need assistance, please don’t hesitate to reach out. ## CallTower Discussions - [What is CallTower used for?](https://www.g2.com/discussions/what-is-calltower-used-for) - 1 comment - [View CallTower pricing details and edition comparison](https://www.g2.com/products/calltower/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-25+05%3A57%3A38+-0500&secure%5Bsession_id%5D=2b5eb74d-e019-4307-8220-ec1c7fa7f869&secure%5Btoken%5D=817d6cce87ba17e6f49048be7de446d3d9fe4996796afe9347fb0f9b2a8d9c07&format=llm_user) ## CallTower Integrations - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [Webex Calling](https://www.g2.com/products/webex-calling/reviews) - [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) ## CallTower Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top CallTower Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,380 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (4,035 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,554 reviews)