--- title: CallTower Reviews meta_title: 'CallTower Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 388 reviews by the users' company size, role or industry to find out how CallTower works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 388 scale: '5' date_modified: '2026-11-06' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity ---

CallTower Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

CallTower Reviews (388)

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Reviews

CallTower Reviews (388)

View 1 Video Reviews
4.3
388 reviews

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Bob H.
BH
Bob H.
President
Mid-Market (51-1000 emp.)
"Calltower has been great to work with!"
5/5
What do you like best about CallTower?

Very responsive to our needs. Our customers appreciate Calltower. Review collected by and hosted on G2.com.

What do you dislike about CallTower?

We have no issues with Calltower. They are responsive to our needs. Review collected by and hosted on G2.com.

Response from Tonya W. of CallTower

Thank you for the kind words and for taking the time to leave a review. We're glad to hear that our team's responsiveness has made a positive impact and that your customers are seeing value in the solution as well.

It's great to know that CallTower and Webex Calling are helping support your business needs. We appreciate your partnership and look forward to continuing to support your team.

AO
AB O.
Cyber Security Analyst
Mid-Market (51-1000 emp.)
Originally submitted 10/24/2025
"Effortless Team Calls with Exceptional Support"
5/5
What do you like best about CallTower?

I like CallTower for its easy porting which makes configuration for admins simple. I also appreciate the support they provide. The setup was super easy, which is a huge plus. Review collected by and hosted on G2.com.

What do you dislike about CallTower?

None Review collected by and hosted on G2.com.

Response from Tonya W. of CallTower

Thanks so much for sharing your experience! We’re really glad to hear you find our support team and admin portal easy to work with — that’s exactly what we aim for. We appreciate the note about MFA too; we’re always looking for ways to make security improvements as smooth as possible for our users. It’s great to know CallTower’s telephony solutions are helping keep your communication running seamlessly.

Joshua W.
JW
Joshua W.
"Efficient License Procurement with Call Quality Support Challenges"
4/5
What do you like best about CallTower?

I really appreciate the marketplace and the ability to self-serve with licenses that CallTower offers. This functionality allows us to obtain licenses efficiently without having to rely on quotes or reach out to someone for assistance. It's a significant time-saver for my team and me. The process of procuring telephone lines has been smooth, and any initial challenges we faced with license procurement were quickly resolved. Furthermore, CallTower excellently solves onboarding processes and call quality issues, making overall communication within our teams more effective. I find the integration with Microsoft Teams particularly useful, enabling us to leverage its capabilities seamlessly. All these factors combined make CallTower an appealing choice that I would consider repurchasing and recommend to others. Review collected by and hosted on G2.com.

What do you dislike about CallTower?

I find the support for nuanced call quality issues lacking. Reaching out for detailed assistance in this area isn't as smooth as I would hope. Review collected by and hosted on G2.com.

Response from Tonya W. of CallTower

Thank you for taking the time to share such a detailed review! We’re thrilled to hear that our marketplace and self-service license options have made things easier for your team — that’s exactly what we strive for. It’s also great to know you’re seeing value in our Microsoft Teams integration and onboarding experience.

We truly appreciate your feedback about call quality support and will share it with our service team to help us improve responsiveness in those nuanced situations. Your insights help us continue to grow and deliver a better experience for every customer. Thanks again for choosing CallTower — we’re glad to have you with us!

Lauren D.
LD
Lauren D.
"Responsive Support, but Needs Improvement on Issue Resolution"
2/5
What do you like best about CallTower?

I like the speed at which I get a response from service technicians and specific individuals I have worked with. Overall, Lotus is by far the best technician I have worked with, and the way she handles situations reflects responsive and effective communication. Review collected by and hosted on G2.com.

What do you dislike about CallTower?

The minimum requirements for texting-related issues are too strict and feel bad from a customer point of view. When requesting assistance, technicians sometimes assume I mean something beyond their scope and say there's no help available, rather than asking for clarification. Review collected by and hosted on G2.com.

Response from Tonya W. of CallTower

Thank you for sharing your feedback with us. We're happy to hear about your positive experiences with our responsive support team, especially with Lotus. We appreciate your constructive criticism regarding the issue resolution process and will certainly look into ways to improve our communication and understanding of customer concerns. Your insights are invaluable in helping us enhance our services.

If you have any specific examples or suggestions, please contact us ad we are committed to providing the best possible support experience for you. Thank you for choosing CallTower for your calling and texting needs.

KJ
Kevin J.
IT Manager
Mid-Market (51-1000 emp.)
"Efficient Service and Outstanding Customer Support"
4/5
What do you like best about CallTower?

Efficient and customer service are always helpful at times. Review collected by and hosted on G2.com.

What do you dislike about CallTower?

Managing your account can be confusing online. Review collected by and hosted on G2.com.

Response from Tonya W. of CallTower

Thank you for taking the time to share your experience with us. We're glad to hear that our team’s efficiency and customer support have been helpful—delivering reliable assistance when you need it is something we truly value.

We also appreciate your candid feedback about online account management. We’re continually refining our tools to make them clearer and easier to navigate, and insights like yours help guide those improvements.

It’s great to know that CallTower has helped streamline your UCaaS and VoIP environment across multiple locations. Consolidating systems, improving reliability, and supporting seamless Teams integration are exactly the kinds of outcomes we aim to deliver, and we’re happy to see the impact it’s made for your organization.

Thank you again for your partnership. We’re here to support you every step of the way.

JH
Justin H.
Senior IT Systems Specialist
"Seamless Switch with Top-Notch Support"
4.5/5
What do you like best about CallTower?

CallTower was especially helpful in transferring our entire number block from our old system. They have an excellent, very fast, and very friendly support team. Their prices and service uptime are top notch. Review collected by and hosted on G2.com.

What do you dislike about CallTower?

I think the billing center for managing bills and invoices could use a little bit of love. The interface is just a little slow and clunky. It looks a little outdated. It's not particularly easy to navigate. And user management is a little iffy. Review collected by and hosted on G2.com.

Response from Tonya W. of CallTower

Thank you for sharing your experience with CallTower! We're thrilled to hear that our support team provided top-notch service during your number transfer. Your feedback about the billing center is valuable, and we appreciate your input on ways we can improve.

We'll definitely look into enhancing the interface for a smoother experience. If you need any assistance with billing or user management, please don't hesitate to reach out to our support team. We're here to help! Thank you for choosing CallTower to simplify your PSTN services.

Verified User in Computer Networking
UC
Verified User in Computer Networking
Mid-Market (51-1000 emp.)
Originally submitted 10/24/2025
"Straight forward setup and ease of use"
5/5
What do you like best about CallTower?

I’ve been using CallTower with Webex for the past three years, and I truly appreciate the straightforward setup process, which was supported by a knowledgeable vendor. The platform is easy to use, which has been a real benefit in my day-to-day operations, and that same simplicity also carries over into the sales process, which has been especially helpful. CallTower has noticeably improved collaboration and communication across our team, saving us a significant amount of time, and I also value the service and availability it provides. Overall, these strengths are the main reasons I would be willing to purchase CallTower again. Review collected by and hosted on G2.com.

What do you dislike about CallTower?

So far, I haven’t come across anything negative. Review collected by and hosted on G2.com.

Response from Tonya W. of CallTower

Thank you for being a loyal CallTower and Webex customer over the past three years! We’re so glad to hear the setup process was smooth and that our solutions have continued to make collaboration and communication easier for your team. It’s great to know you’ve seen real-time savings and value in the service. We truly appreciate your continued trust in CallTower!

Doug O.
DO
Doug O.
"Efficient User Management and Quick Support"
4/5
What do you like best about CallTower?

I really find CallTower easy to use, which makes user management a breeze. I like the quick and responsive support, as I often receive replies within an hour whenever I need to add a user. The convenience of having CallTower mostly handle the initial setup was a huge plus too. Review collected by and hosted on G2.com.

What do you dislike about CallTower?

When searching for users in the admin portal it doesn't always work immediately. You search a user from the home screen and get no results, so you have to click to the user screen for them to show up. Review collected by and hosted on G2.com.

Response from Tonya W. of CallTower

Thank you for your thoughtful review! We’re delighted to hear that you find CallTower easy to use and that our quick, responsive support has made user management seamless for you. It’s great to know that the convenience of our initial setup process was a positive experience as well—making things easier for our customers is always our goal.

We appreciate your feedback about the user search functionality in the admin portal. Your insights are incredibly valuable, and we’ll take this into account as we work to improve the platform’s usability and efficiency.

Thank you for trusting CallTower to simplify your user and phone number management. If there’s anything else we can do to enhance your experience, please don’t hesitate to reach out!

Don W.
DW
Don W.
Help Desk Lead
Mid-Market (51-1000 emp.)
"Seamless Teams Integration and Unified Calling Experience"
5/5
What do you like best about CallTower?

It is fully integrated with Teams. It is nice to have calling in one platform Review collected by and hosted on G2.com.

What do you dislike about CallTower?

When we moved the phone licensing from one group to another in Azure. The license was never removed from the user but CallTower disconnected all of our phones. Yes, your staff was helpful getting it reconnected, but it took a whole day. Review collected by and hosted on G2.com.

Response from Tonya W. of CallTower

Thank you for sharing your experience with CallTower! We appreciate your experience with a seamless integration with Teams and the unified calling experience. We apologize for the inconvenience you faced when moving phone licensing, but we're glad our staff was able to assist you promptly. We strive to provide excellent service and will work on improving our processes to prevent similar issues in the future.

If you have any further feedback or need assistance, please don't hesitate to reach out. We're here to ensure you continue to enjoy the benefits of CallTower's reliable service and excellent call quality.

TN
tuan n.
Mid-Market (51-1000 emp.)
"Great Support, but Occasionally Slow"
5/5
What do you like best about CallTower?

I love the support from CallTower. The support system really works well. Additionally, the initial setup of CallTower was easy. Review collected by and hosted on G2.com.

What do you dislike about CallTower?

Sometimes it's a bit slow. Review collected by and hosted on G2.com.

Response from Tonya W. of CallTower

Thanks for taking the time to share your feedback. We’re glad to hear the setup process was smooth and that our support team has been helpful along the way. That’s always a priority for us.

We also appreciate your note about occasional slowness. That feedback is important, and we’ll continue working to improve the experience.

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Pricing Insights

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

13 months

Average Discount

11%

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