# CallTower vs Dialpad Connect Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Dialpad Connect excels in user experience, highlighting its **clean interface** that allows new team members to quickly adapt with minimal training. In contrast, while CallTower is noted for its reliability, some users feel it lacks the same level of intuitive design.
- **Users say** Dialpad Connect offers a seamless integration of calls, messages, and meetings on a single platform, which enhances productivity. Reviewers appreciate the **reliable call quality** and the AI features that help in managing conversations effectively. CallTower, while functional, does not receive the same level of praise for its all-in-one capabilities.
- **According to verified reviews** , Dialpad Connect's implementation process is praised for its **quick setup** and ease of use, making it a favorable choice for small businesses. On the other hand, CallTower's setup is described as easy, but it may not be as streamlined as Dialpad's, particularly for users looking for a more modern onboarding experience.
- **Reviewers mention** that Dialpad Connect provides excellent support, with a quality score that reflects its responsiveness. Users appreciate the integration capabilities with tools like Salesforce and Hubspot, which enhance their workflow. CallTower also receives positive feedback for its support, but it doesn't match the breadth of integrations that Dialpad offers.
- **Users highlight** Dialpad Connect's superior call management features, scoring notably high in areas like **conference calls** and **desk-to-desk calls**. This makes it a strong contender for teams that rely heavily on communication. CallTower, while competent, does not achieve the same level of satisfaction in these specific functionalities.
- **According to recent feedback** , Dialpad Connect's flexibility in allowing users to maintain the same business number across devices is a significant advantage. This feature is particularly valued by small businesses. CallTower, while reliable, does not offer the same level of flexibility, which may be a consideration for users prioritizing mobility.



| | CallTower | Dialpad Connect | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 373 | 4,155 | 
| **Largest Market Segment** | Mid-Market (63.7% of reviews) | Small-Business (57.9% of reviews) | 
| **Entry Level Price** | No pricing available | $25 Per user, per month invoiced annually | 

---
## Top Pros & Cons

### CallTower

Pros:
- Customer Support (65 reviews)
- Helpful (57 reviews)

Cons:
- Customer Service (19 reviews)
- Poor Customer Support (16 reviews)

### Dialpad Connect

Pros:
- Ease of Use (130 reviews)
- Call Management (71 reviews)

Cons:
- Call Issues (57 reviews)
- Connection Issues (43 reviews)

---
## Ratings Comparison
| Rating | CallTower | Dialpad Connect | 
|---|---|---|
  | **Meets Requirements** | 9.0 (289 reviews) | 8.9 (3215 reviews) | 
  | **Ease of Use** | 8.8 (294 reviews) | 9.1 (3390 reviews) | 
  | **Ease of Setup** | 8.5 (263 reviews) | 9.0 (1221 reviews) | 
  | **Ease of Admin** | 8.4 (243 reviews) | 8.9 (1128 reviews) | 
  | **Quality of Support** | 8.7 (285 reviews) | 8.5 (2503 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (246 reviews) | 8.9 (1052 reviews) | 
  | **Product Direction (% positive)** | 8.0 (277 reviews) | 8.2 (3066 reviews) | 

---
## Pricing

### CallTower

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Dialpad Connect

#### Entry-Level Pricing

Plan: Pro

Price: $25 Per user, per month invoiced annually

Description: + UberConference Free

Key Features:
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration

[Browse all 3 editions](https://www.g2.com/products/dialpad-connect/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **CallTower** | N/A | N/A |
| **Dialpad Connect** | 8.3/10 | 31 |

#### Lead Facilitation

| Feature | CallTower | Dialpad Connect | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | 7.7 (25 reviews) | 
| **Lead Qualification** | Not enough data | 7.5 (25 reviews) | 
| **Lead Follow-up** | Not enough data | 8.2 (25 reviews) | 
| **Meeting Scheduling ** | Not enough data | 8.1 (26 reviews) | 

#### Organization

| Feature | CallTower | Dialpad Connect | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | 8.1 (25 reviews) | 
| **Data Entry** | Not enough data | 8.9 (25 reviews) | 
| **Integrations / APIs** | Not enough data | 8.9 (25 reviews) | 

#### Performance Analysis

| Feature | CallTower | Dialpad Connect | 
|---|---|---|
| **Coaching ** | Not enough data | 8.2 (26 reviews) | 
| **Peformance Tracking** | Not enough data | 8.4 (26 reviews) | 

#### Sales Analysis

| Feature | CallTower | Dialpad Connect | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | 8.1 (24 reviews) | 
| **Sales Forecasting ** | Not enough data | 8.0 (24 reviews) | 

#### Generative AI

| Feature | CallTower | Dialpad Connect | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | 9.3 (16 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | CallTower | Dialpad Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **CallTower** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Channels

| Feature | CallTower | Dialpad Connect | 
|---|---|---|
| **Voice** | 9.4 (8 reviews) | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Web Chat** | Not enough data | Not enough data | 
| **Mobile SMS** | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | 

#### Generative AI

| Feature | CallTower | Dialpad Connect | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Functions

| Feature | CallTower | Dialpad Connect | 
|---|---|---|
| **Session Routing** | 7.7 (5 reviews) | Not enough data | 
| **Session Queuing** | 9.0 (5 reviews) | Not enough data | 
| **Concurrent Calling** | 8.7 (5 reviews) | Not enough data | 
| **Speech Analytics** | Not enough data | Not enough data | 
| **Auto Dialer** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Inbound Screen Pop** | Not enough data | Not enough data | 
| **Persistent Data** | Not enough data | Not enough data | 

#### Agentic AI - Contact Center

| Feature | CallTower | Dialpad Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | CallTower | Dialpad Connect | 
|---|---|---|
| **Session Summary Notes** | Not enough data | Not enough data | 
| **Administrator Access** | 9.0 (7 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.6 (6 reviews) | Not enough data | 
| **Session Recording** | Not enough data | Not enough data | 
| **Agent Scheduling and Assignment** | 9.3 (5 reviews) | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **CallTower** | N/A | N/A |
| **Dialpad Connect** | 8.9/10 | 1587 |

#### Collaboration Tools

| Feature | CallTower | Dialpad Connect | 
|---|---|---|
| **Screen Sharing** | Not enough data | 8.7 (1271 reviews) | 
| **Presentations** | Not enough data | 8.8 (287 reviews) | 
| **Whiteboarding** | Not enough data | 8.9 (44 reviews) | 
| **Live Chat** | Not enough data | 8.9 (322 reviews) | 
| **Hand Raising** | Not enough data | 9.2 (47 reviews) | 

#### Meeting Coordination

| Feature | CallTower | Dialpad Connect | 
|---|---|---|
| **Scheduling** | Not enough data | 8.7 (1185 reviews) | 
| **Recording** | Not enough data | 8.8 (1107 reviews) | 
| **Participant Permissions** | Not enough data | 8.9 (354 reviews) | 
| **One-Click Join** | Not enough data | 9.2 (357 reviews) | 

#### Software Type

| Feature | CallTower | Dialpad Connect | 
|---|---|---|
| **Mobile** | Not enough data | 8.6 (1033 reviews) | 
| **Browser Application** | Not enough data | 9.0 (345 reviews) | 
| **Desktop Application** | Not enough data | 8.9 (262 reviews) | 

#### Agentic AI - Video Conferencing

| Feature | CallTower | Dialpad Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **CallTower** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Responses

| Feature | CallTower | Dialpad Connect | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | CallTower | Dialpad Connect | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Feature Not Available | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | CallTower | Dialpad Connect | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | CallTower | Dialpad Connect | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | CallTower | Dialpad Connect | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **CallTower** | N/A | N/A |
| **Dialpad Connect** | 8.5/10 | 22 |

#### Feedback Management

| Feature | CallTower | Dialpad Connect | 
|---|---|---|
| **Tagging** | Not enough data | 8.3 (20 reviews) | 
| **Segmentation** | Not enough data | 8.5 (19 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | 8.8 (20 reviews) | 

#### Feedback Analysis

| Feature | CallTower | Dialpad Connect | 
|---|---|---|
| **Thematic Analysis** | Not enough data | 9.0 (20 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.8 (20 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | 8.5 (19 reviews) | 

#### Feedback Sources

| Feature | CallTower | Dialpad Connect | 
|---|---|---|
| **Online Reviews** | Not enough data | 8.4 (18 reviews) | 
| **Surveys** | Not enough data | 8.2 (17 reviews) | 
| **Social Media** | Not enough data | 7.6 (18 reviews) | 
| **Customer Service Channels** | Not enough data | 8.8 (18 reviews) | 

#### Generative AI

| Feature | CallTower | Dialpad Connect | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.7 (18 reviews) | 
| **AI Text Summarization** | Not enough data | 8.8 (18 reviews) | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **CallTower** | 8.0/10 | 34 |
| **Dialpad Connect** | N/A | N/A |

#### Platform

| Feature | CallTower | Dialpad Connect | 
|---|---|---|
| **Omnichannel** | 7.4 (25 reviews) | Not enough data | 
| **Mobile Access** | 7.7 (32 reviews) | Not enough data | 
| **Queue Management** | 8.0 (29 reviews) | Not enough data | 
| **Call Routing** | 8.4 (31 reviews) | Not enough data | 
| **Call Back** | 8.0 (28 reviews) | Not enough data | 
| **IVR** | 8.0 (27 reviews) | Not enough data | 
| **Automatic Call Distribution** | 8.5 (30 reviews) | Not enough data | 

#### Generative AI

| Feature | CallTower | Dialpad Connect | 
|---|---|---|
| **AI Text-to-Speech** | 7.4 (24 reviews) | Not enough data | 

#### Workforce Management

| Feature | CallTower | Dialpad Connect | 
|---|---|---|
| **Call Monitoring** | 8.2 (30 reviews) | Not enough data | 
| **Performance Evaluation** | 8.1 (30 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | CallTower | Dialpad Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | CallTower | Dialpad Connect | 
|---|---|---|
| **Call Recording** | 8.0 (27 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.1 (27 reviews) | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **CallTower** | 7.5/10 | 177 |
| **Dialpad Connect** | 8.6/10 | 979 |

#### Platform Basics - VoIP Providers

| Feature | CallTower | Dialpad Connect | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.5 (22 reviews) | 8.0 (24 reviews) | 
| **Call Management** | 8.8 (23 reviews) | 9.3 (35 reviews) | 
| **Network monitoring** | 6.8 (21 reviews) | 9.0 (27 reviews) | 
| **Integrations** | 8.0 (25 reviews) | 8.6 (37 reviews) | 
| **Virtual PBX** | 7.2 (21 reviews) | 7.6 (24 reviews) | 
| **SIP trunking services** | 7.0 (22 reviews) | 8.1 (24 reviews) | 

#### Basic Communication

| Feature | CallTower | Dialpad Connect | 
|---|---|---|
| **Phone Calls** | 9.0 (164 reviews) | 9.2 (919 reviews) ✓ Verified | 
| **Video Calls** | 7.9 (130 reviews) | 8.3 (436 reviews) ✓ Verified | 
| **Instant Messaging** | 7.5 (125 reviews) | 9.1 (716 reviews) ✓ Verified | 
| **Screen Sharing** | 7.9 (122 reviews) | 8.4 (453 reviews) ✓ Verified | 
| **Conference Calls** | 8.4 (143 reviews) | 8.9 (632 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 8.7 (147 reviews) | 9.1 (627 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | CallTower | Dialpad Connect | 
|---|---|---|
| **Autonomous Task Execution** | 6.0 (12 reviews) | 7.9 (22 reviews) | 
| **Cross-system Integration** | 6.0 (12 reviews) | 8.5 (24 reviews) | 
| **Adaptive Learning** | 5.9 (11 reviews) | 8.0 (23 reviews) | 
| **Proactive Assistance** | 5.8 (11 reviews) | 8.2 (22 reviews) | 

#### Access

| Feature | CallTower | Dialpad Connect | 
|---|---|---|
| **Software Pairing** | 7.9 (125 reviews) | 8.7 (518 reviews) ✓ Verified | 
| **Browser Extension** | 7.2 (114 reviews) | 8.7 (575 reviews) ✓ Verified | 
| **Individual Download** | 7.4 (111 reviews) | 9.1 (689 reviews) ✓ Verified | 

#### Advanced Features

| Feature | CallTower | Dialpad Connect | 
|---|---|---|
| **Hold Music** | 7.4 (130 reviews) | 8.6 (641 reviews) ✓ Verified | 
| **Automated Attendants** | 7.9 (140 reviews) | 8.7 (510 reviews) ✓ Verified | 
| **VOiP Number** | 8.8 (144 reviews) | 9.3 (785 reviews) ✓ Verified | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **CallTower** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | CallTower | Dialpad Connect | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **CallTower** | N/A | N/A |
| **Dialpad Connect** | 8.6/10 | 789 |

#### Agentic AI - Outbound Call Tracking

| Feature | CallTower | Dialpad Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (9 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.2 (10 reviews) | 

#### Calling

| Feature | CallTower | Dialpad Connect | 
|---|---|---|
| **Record Calls** | Not enough data | 9.0 (602 reviews) | 
| **Generate Location** | Not enough data | Feature Not Available | 
| **Call Types** | Not enough data | 9.1 (634 reviews) | 
| **Click-to-Call** | Not enough data | 9.1 (648 reviews) | 
| **Auto Dialer** | Not enough data | 8.3 (10 reviews) | 

#### Contacts

| Feature | CallTower | Dialpad Connect | 
|---|---|---|
| **Personalization** | Not enough data | 8.7 (644 reviews) | 
| **Information Locater** | Not enough data | 8.6 (571 reviews) | 
| **Record Prospect Data** | Not enough data | 8.6 (513 reviews) | 

#### Insights

| Feature | CallTower | Dialpad Connect | 
|---|---|---|
| **Notes** | Not enough data | 8.5 (488 reviews) | 
| **Daily Summary** | Not enough data | 8.7 (550 reviews) | 
| **Automated Voicemails** | Not enough data | 8.8 (262 reviews) | 
| **Automated Emails** | Not enough data | Feature Not Available | 
| **Sorts Prospects** | Not enough data | 8.3 (400 reviews) | 
| **Automated Note Taking** | Not enough data | 9.1 (13 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **CallTower** | 7.1/10 | 87 |
| **Dialpad Connect** | 9.1/10 | 158 |

#### Agentic AI - UCaaS Platforms

| Feature | CallTower | Dialpad Connect | 
|---|---|---|
| **Autonomous Task Execution** | 5.9 (17 reviews) | Not enough data | 
| **Cross-system Integration** | 7.2 (23 reviews) | Not enough data | 
| **Adaptive Learning** | 5.9 (17 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.7 (16 reviews) | Not enough data | 

#### Extensions

| Feature | CallTower | Dialpad Connect | 
|---|---|---|
| **Tenancy Flexibility** | 7.2 (65 reviews) | 8.8 (91 reviews) ✓ Verified | 
| **Native VoIP** | 8.0 (72 reviews) | 9.2 (98 reviews) ✓ Verified | 
| **CCaaS Option** | 7.4 (63 reviews) | 9.1 (81 reviews) ✓ Verified | 

#### Features

| Feature | CallTower | Dialpad Connect | 
|---|---|---|
| **Voicemail to Email** | 8.3 (70 reviews) | 9.1 (123 reviews) ✓ Verified | 
| **Voicemail to SMS** | 6.9 (62 reviews) | Feature Not Available | 
| **File Sharing** | 6.7 (58 reviews) | 9.3 (90 reviews) | 
| **Voice Conferencing** | 8.1 (67 reviews) | 9.3 (114 reviews) ✓ Verified | 
| **Video Conferencing** | 7.8 (63 reviews) | 9.3 (84 reviews) ✓ Verified | 
| **Conference Transcripts** | 7.0 (61 reviews) | 8.9 (100 reviews) ✓ Verified | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **CallTower** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | CallTower | Dialpad Connect | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | CallTower | Dialpad Connect | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | CallTower | Dialpad Connect | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Feature Not Available | 

#### Autonomy

| Feature | CallTower | Dialpad Connect | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **CallTower** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | CallTower | Dialpad Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to CallTower (2):** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to Dialpad Connect (7):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)


---
## Reviewer Demographics

### By Company Size

| Segment | CallTower | Dialpad Connect | 
|---|---|---|
| **Small-Business** | 24.6% | 57.9% | 
| **Mid-Market** | 63.7% | 32.7% | 
| **Enterprise** | 11.6% | 9.5% | 

### By Industry

#### CallTower

- **Information Technology and Services:** 9.2%
- **Non-Profit Organization Management:** 6.6%
- **Manufacturing:** 6.3%
- **Financial Services:** 5.2%
- **Construction:** 4.0%
- **Hospital & Health Care:** 4.0%
- **Telecommunications:** 3.4%
- **Legal Services:** 2.9%
- **Retail:** 2.9%
- **Defense & Space:** 2.6%
- **Other:** 53.0%

#### Dialpad Connect

- **Marketing and Advertising:** 8.2%
- **Information Technology and Services:** 8.2%
- **Computer Software:** 7.8%
- **Financial Services:** 4.7%
- **Real Estate:** 3.8%
- **Hospital & Health Care:** 2.9%
- **Non-Profit Organization Management:** 2.8%
- **Staffing and Recruiting:** 2.5%
- **Internet:** 2.4%
- **Construction:** 2.3%
- **Other:** 54.4%

---
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- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3548 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1759 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)

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## Top Discussions

### CallTower

- Title: [What is CallTower used for?](https://www.g2.com/discussions/what-is-calltower-used-for) — 1 comment
  > **Top comment:** "CallTower is a leading provider of cloud-based unified communications (UCaaS) and contact center solutions (CCaaS) that enhance business communication and..."

### Dialpad Connect

- Title: [Does anyone use UberConference as their main tool?](https://www.g2.com/discussions/does-anyone-use-uberconference-as-their-main-tool) — 11 comments, 3 upvotes
  > **Top comment:** "I use it for all audio conference and screen sharing day to day.  Also, I have weekly company meetings scheduled to dial out to the team."
- Title: [Is there a meeting duration limit?](https://www.g2.com/discussions/is-there-a-meeting-duration-limit) — 5 comments, 2 upvotes
  > **Top comment:** "No, there is no limit for the Business Plan"
- Title: [How much does Dialpad cost?](https://www.g2.com/discussions/dialpad-ai-voice-how-much-does-dialpad-cost) — 4 comments
  > **Top comment:** "You can find the prices here:..."
- Title: [Why is the hold music so bad? Why is it "essential"?](https://www.g2.com/discussions/hold-music) — 3 comments, 4 upvotes
  > **Top comment:** "We thought exactly the same thing...so we tried something a little different. Listen here... https://www.uberconference.com/holdmusiccover"
- Title: [Is Dialpad a VoIP?](https://www.g2.com/discussions/is-dialpad-a-voip) — 2 comments
  > **Top comment:** "It appears that Dialpad has VoIP capabilities: https://www.dialpad.com/features/voip-services/"

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/calltower-vs-dialpad-connect)