Link copied to clipboard # CallTower vs Dialpad Connect Comparison - What are their main differences? Share [ Export ](/compare/calltower/dialpad-connect/export.csv) CallTowerDialpad Connect[+ Add Product](#) Reviews **CallTower** [ 4.3/5(382) ](https://www.g2.com/products/calltower/reviews#reviews) **Dialpad Connect** [ 4.4/5(4,216) ](https://www.g2.com/products/dialpad-connect/reviews#reviews) Pricing **CallTower** No pricing available **Dialpad Connect** Free Trial **$25** Per user, per month invoiced annually ยท Pro **Pricing Insights** from reviews Time to Implement **CallTower** 3 months Based on 10 responses **Dialpad Connect** 1 monthFaster Based on 594 responses Return on Investment **CallTower** 13 months Based on 7 responses **Dialpad Connect** 12 months1 month sooner Based on 434 responses Perceived Cost **CallTower** $$$$$ **Dialpad Connect** $$$$$ Average Discount **CallTower** 11%2% more **Dialpad Connect** 9% ![CallTower](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_5fcdcd2d21f3348276a853a145185787/calltower.png "CallTower") ![Dialpad Connect](https://images.g2crowd.com/uploads/product/hd_favicon/75aefaf31a2ce598ed3fa66b29d6cfc8/dialpad-connect.svg "Dialpad Connect") G2 offers free advice on this comparison. Chat with an expert How do we contact you? ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message ![](/assets/advisor_router/phone_call-c9171db19e0526ecaea5fcbe1122f2ba459d8ab314c830a23440e5a1a536d62f.svg)Phone Call Who do you want to talk with? ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)AI Agent ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human Pros & Cons **CallTower** [ Customer Support (56) ](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1398213&qs=pros-and-cons#reviews)[ Helpful (49) ](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1398236&qs=pros-and-cons#reviews)[ Customer Service (16) ](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1399394&qs=pros-and-cons#reviews)[ Billing Issues (12) ](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1399193&qs=pros-and-cons#reviews) **Dialpad Connect** [ Ease of Use (130) ](https://www.g2.com/products/dialpad-connect/reviews?filters%5Bsentiment_snippet%5D=1570876&qs=pros-and-cons#reviews)[ Call Management (71) ](https://www.g2.com/products/dialpad-connect/reviews?filters%5Bsentiment_snippet%5D=1571189&qs=pros-and-cons#reviews)[ Call Issues (57) ](https://www.g2.com/products/dialpad-connect/reviews?filters%5Bsentiment_snippet%5D=1574632&qs=pros-and-cons#reviews)[ Connection Issues (43) ](https://www.g2.com/products/dialpad-connect/reviews?filters%5Bsentiment_snippet%5D=1573638&qs=pros-and-cons#reviews) Integrations **CallTower** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_69054bc7d40597b06fc3905720ccc914/microsoft-outlook.png "Product Avatar Image") Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_218a6468d313312e43446d6a8135f441/microsoft-teams.png "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1c993a6e283a9bd6408ff2c4457aa165/agentforce-360-platform-formerly-salesforce-platform.png "Product Avatar Image") Salesforce Platform ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png "Product Avatar Image") Talkdesk ](https://www.g2.com/products/talkdesk/reviews)[ View all ](https://www.g2.com/products/calltower/integrations) **Dialpad Connect** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_82fc1e9c237ef89f7dfac67a73569ec0/appfolio.png "Product Avatar Image") AppFolio ](https://www.g2.com/products/appfolio/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ee74cc542892f17dc5873ec632e4f9aa/datarails.png "Product Avatar Image") Datarails ](https://www.g2.com/products/datarails/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-sales.png "Product Avatar Image") Microsoft Dynamics 365 Sales ](https://www.g2.com/products/dynamics-365-sales/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_51ec513e6ad628878d6541b01b22ba4c/front.png "Product Avatar Image") Front ](https://www.g2.com/products/front/reviews)[ View all ](https://www.g2.com/products/dialpad-connect/integrations) Ratings Meets Requirements **CallTower** 9.0 9.0299 **Dialpad Connect** 8.9 8.93,243 Ease of Use **CallTower** 8.8 8.8303 **Dialpad Connect** 9.1 9.13,443 Ease of Setup **CallTower** 8.5 8.5272 **Dialpad Connect** 9.0 9.01,249 Ease of Admin **CallTower** 8.4 8.4252 **Dialpad Connect** 8.9 8.91,149 Quality of Support **CallTower** 8.7 8.7295 **Dialpad Connect** 8.5 8.52,552 Has the product been a good partner in doing business? **CallTower** 8.9 8.9257 **Dialpad Connect** 8.9 8.91,073 Product Direction (% positive) **CallTower** 8.0 8.0285 **Dialpad Connect** 8.2 8.23,087 Features VoIP Providers[Hide 93 FeaturesShow 93 Features](javascript:void(0);) 7.6 183 8.6 1,036 Platform Basics - VoIP Providers PBX systems, VoIP Softphone 8.6(won by 0.6) 23 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.0 27 Call Management 8.9 24 9.1(won by 0.2) 50 Network monitoring 6.7 20 9.1(won by 2.4) 30 (There is a greater than 0.5 difference between this product's rating and its competitors) Integrations 8.2 28 8.6(won by 0.4) 53 Virtual PBX 7.2 21 7.6(won by 0.4) 24 SIP trunking services 7.2 23 8.1(won by 0.9) 24 (There is a greater than 0.5 difference between this product's rating and its competitors) Contact Management Not enough data Not enough data Communication Management Not enough data Not enough data Fax Management Not enough data Not enough data Call List Management Not enough data Not enough data Call Center Management Not enough data Not enough data Queue Management Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Call Monitoring Not enough data Not enough data Workflow Management Not enough data Not enough data Call Center Integration Not enough data Not enough data Basic Communication Phone Calls 9.0 169 9.3(won by 0.3) 954 | Verified Video Calls 7.9 131 8.4(won by 0.5) 443 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Instant Messaging 7.5 127 9.1(won by 1.6) 732 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Screen Sharing 7.9 123 8.4(won by 0.5) 455 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Conference Calls 8.4 145 8.9(won by 0.5) 636 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Desk-to-Desk Calls 8.7 149 9.2(won by 0.5) 632 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) SMS Messaging Not enough data Not enough data Chat/Messaging Not enough data Not enough data Video Call Recording Not enough data Not enough data Two-Way Audio & Video Not enough data Not enough data SIP Trunking Not enough data Not enough data Agentic AI - VoIP Providers Autonomous Task Execution 6.0 12 8.1(won by 2.1) 25 (There is a greater than 0.5 difference between this product's rating and its competitors) Cross-system Integration 6.3 13 8.6(won by 2.3) 25 (There is a greater than 0.5 difference between this product's rating and its competitors) Adaptive Learning 5.9 11 8.0(won by 2.1) 23 (There is a greater than 0.5 difference between this product's rating and its competitors) Proactive Assistance 5.8 11 8.3(won by 2.5) 23 (There is a greater than 0.5 difference between this product's rating and its competitors) Access Software Pairing 7.9 125 8.7(won by 0.8) 519 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Browser Extension 7.2 114 8.7(won by 1.5) 576 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Individual Download 7.4 111 9.1(won by 1.7) 691 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Advanced Features Hold Music 7.4 131 8.6(won by 1.2) 642 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Automated Attendants 7.9 141 8.7(won by 0.8) 510 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) VOiP Number 8.8 145 9.3(won by 0.5) 793 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Additional Functionality Live Chat Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Customizable Reports Not enough data Not enough data Call Tracking Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Real-Time Data Not enough data Not enough data Purchasing & Receiving Not enough data Not enough data Employee Directory Not enough data Not enough data AI Copilot Not enough data Not enough data Activity Tracking Not enough data Not enough data Collaboration Tools Not enough data Not enough data Call Scripting Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Call Recording Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Virtual Call Center Not enough data Not enough data Activity Dashboard Not enough data Not enough data Reporting & Statistics Not enough data Not enough data CRM Not enough data Not enough data Auto-Dialer Not enough data Not enough data Generative AI Not enough data Not enough data Contact Database Not enough data Not enough data Call Transfer Not enough data Not enough data Call Reporting Not enough data Not enough data Call Logging Not enough data Not enough data Voice Mail Not enough data Not enough data Caller ID Not enough data Not enough data Customizable Caller ID Not enough data Not enough data Mobile Access Not enough data Not enough data Callback Scheduling Not enough data Not enough data IVR Not enough data Not enough data API Not enough data Not enough data Interaction Tracking Not enough data Not enough data Call Routing Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Video Conferencing Not enough data Not enough data Call Conferencing Not enough data Not enough data Call Disposition Not enough data Not enough data Predictive Dialer Not enough data Not enough data Spam Blocker Not enough data Not enough data On-Demand Recording Not enough data Not enough data Caller Profiles Not enough data Not enough data Multiple User Accounts Not enough data Not enough data VoIP Connection Not enough data Not enough data Conferencing Not enough data Not enough data Text to Speech Not enough data Not enough data Reporting/Analytics Not enough data Not enough data VoIP Not enough data Not enough data Call Queues Not enough data Not enough data Call Screening Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Online Voice Transmission Not enough data Not enough data Unified Communications Not enough data Not enough data Voicemail Transcription Not enough data Not enough data UCaaS Platforms[Hide 51 FeaturesShow 51 Features](javascript:void(0);) 7.1 92 9.1 165 Agentic AI - UCaaS Platforms Autonomous Task Execution 5.9(won by default) 17 Not enough data Cross-system Integration 7.2(won by default) 23 Not enough data Adaptive Learning 5.9(won by default) 17 Not enough data Natural Language Interaction 5.7(won by default) 16 Not enough data Third-Party Integrations Not enough data Not enough data Extensions Tenancy Flexibility 7.2 65 8.8(won by 1.6) 91 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Native VoIP 8.0 72 9.2(won by 1.2) 99 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) CCaaS Option 7.4 63 9.1(won by 1.7) 81 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Features Voicemail to Email 8.3 71 9.1(won by 0.8) 127 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) File Sharing 6.7 58 9.3(won by 2.6) 92 (There is a greater than 0.5 difference between this product's rating and its competitors) Voice Conferencing 8.1 67 9.3(won by 1.2) 114 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Video Conferencing 7.8 63 9.3(won by 1.5) 85 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Conference Transcripts 7.0 61 8.8(won by 1.8) 101 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Voicemail to SMS 6.9(won by default) 62 Feature Not Available Electronic Faxes Not enough data Not enough data IVR Not enough data Not enough data Video Call Recording Not enough data Not enough data Customizable Reports Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Meeting Management Not enough data Not enough data Screen Sharing Not enough data Not enough data Two-Way Audio & Video Not enough data Not enough data Virtual Voicemail Not enough data Not enough data Additional Functionality Trend Analysis Not enough data Not enough data Generative AI Not enough data Not enough data Voice Mail Not enough data Not enough data SSL Security Not enough data Not enough data Caller ID Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Activity Tracking Not enough data Not enough data Interaction Tracking Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Virtual Backgrounds Not enough data Not enough data Mobile Access Not enough data Not enough data Contact Management Not enough data Not enough data Call Center Management Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Call Tracking Not enough data Not enough data Call Transfer Not enough data Not enough data Group Messaging Not enough data Not enough data Call Recording Not enough data Not enough data AI Copilot Not enough data Not enough data Call Monitoring Not enough data Not enough data Task Management Not enough data Not enough data SMS Messaging Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Routing Not enough data Not enough data Multi-User Collaboration Not enough data Not enough data Single Sign On Not enough data Not enough data Chat/Messaging Not enough data Not enough data Contact Center[Hide 68 FeaturesShow 68 Features](javascript:void(0);) 10.0 13 Not enough data Channels Voice 9.4(won by default) 9 Not enough data Social Not enough data Not enough data Live Chat Not enough data Not enough data Mobile SMS Not enough data Not enough data Email Not enough data Not enough data Generative AI AI Text-to-Speech Not enough data Not enough data Generative AI Not enough data Not enough data Functions Call Routing 7.7(won by default) 5 Not enough data Session Queuing 9.0(won by default) 5 Not enough data Concurrent Calling 8.7(won by default) 5 Not enough data Speech Analytics Not enough data Not enough data Auto Dialer Not enough data Not enough data IVR Not enough data Not enough data Inbound Screen Pop Not enough data Not enough data Persistent Data Not enough data Not enough data Predictive Dialer Not enough data Not enough data Automated Routing Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Agentic AI - Contact Center Autonomous Task Execution Not enough data Not enough data Cross-system Integration Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Administrative Administrator Access 9.0(won by default) 7 Not enough data Reporting & Dashboards 8.6(won by default) 6 Not enough data Agent Scheduling and Assignment 9.3(won by default) 5 Not enough data Session Summary Notes Not enough data Not enough data Session Recording Not enough data Not enough data Callback Scheduling Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Reporting Not enough data Not enough data Additional Functionality API Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Call Transfer Not enough data Not enough data Data Import/Export Not enough data Not enough data Call Scripting Not enough data Not enough data Interaction Tracking Not enough data Not enough data Collaboration Tools Not enough data Not enough data Call Monitoring Not enough data Not enough data Customizable Reports Not enough data Not enough data Contact Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Contact Database Not enough data Not enough data Chatbot Not enough data Not enough data Call Center Management Not enough data Not enough data Performance Management Not enough data Not enough data Call Tracking Not enough data Not enough data CRM Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Quality Management Not enough data Not enough data Agent Interface Not enough data Not enough data Queue Management Not enough data Not enough data Customer History Not enough data Not enough data Voice Mail Not enough data Not enough data Monitoring Not enough data Not enough data Call List Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Workforce Management Not enough data Not enough data Campaign Management Not enough data Not enough data AI Copilot Not enough data Not enough data Email Management Not enough data Not enough data Caller ID Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Video Conferencing[Hide 77 FeaturesShow 77 Features](javascript:void(0);) Not enough data 8.9 1,590 Collaboration Tools Screen Sharing Not enough data 8.7(won by default) 1271 Presentations Not enough data 8.8(won by default) 287 Whiteboarding Not enough data 8.9(won by default) 44 Real-Time Chat Not enough data 8.9(won by default) 323 Hand Raising Not enough data 9.2(won by default) 47 File Sharing Not enough data Not enough data Private Chat Not enough data Not enough data Real-Time Chat Not enough data Not enough data Meeting Coordination Scheduling Not enough data 8.7(won by default) 1185 Video Call Recording Not enough data 8.8(won by default) 1107 Participant Permissions Not enough data 8.9(won by default) 354 One-Click Join Not enough data 9.2(won by default) 357 Video Streaming Not enough data Not enough data On-Demand Recording Not enough data Not enough data Call Recording Not enough data Not enough data Call Recording Not enough data Not enough data Event Scheduling Not enough data Not enough data Software Type Mobile Not enough data 8.6(won by default) 1034 Browser Application Not enough data 9.0(won by default) 345 Desktop Application Not enough data 8.9(won by default) 264 Agentic AI - Video Conferencing Autonomous Task Execution Not enough data Feature Not Available Proactive Assistance Not enough data Feature Not Available Decision Making Not enough data Feature Not Available Additional Functionality Video Support Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Attendance Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Single Sign On Not enough data Not enough data Registration Management Not enough data Not enough data Email Management Not enough data Not enough data Calendar Management Not enough data Not enough data Transcripts/Chat History Not enough data Not enough data Activity Dashboard Not enough data Not enough data Data Security Not enough data Not enough data Document Storage Not enough data Not enough data Document Management Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Customizable Branding Not enough data Not enough data Two-Way Audio & Video Not enough data Not enough data Drag & Drop Not enough data Not enough data Conferencing Not enough data Not enough data Breakout Rooms Not enough data Not enough data Third-Party Integrations Not enough data Not enough data API Not enough data Not enough data Generative AI Not enough data Not enough data Chat/Messaging Not enough data Not enough data Whiteboard Not enough data Not enough data Reminders Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Meeting Management Not enough data Not enough data Brainstorming Not enough data Not enough data Presentation Streaming Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Mobile Access Not enough data Not enough data Video Conferencing Not enough data Not enough data User Management Not enough data Not enough data AI Copilot Not enough data Not enough data SSL Security Not enough data Not enough data File Transfer Not enough data Not enough data Email Reminders Not enough data Not enough data Remote Access/Control Not enough data Not enough data Content Management Not enough data Not enough data Microsoft Outlook Integration Not enough data Not enough data CRM Not enough data Not enough data Auto Framing Not enough data Not enough data On-Demand Webcasting Not enough data Not enough data Automatic Transcription Not enough data Not enough data Two Way Audio & Video Not enough data Not enough data User Profiles Not enough data Not enough data Video Management Not enough data Not enough data Polls/Voting Not enough data Not enough data Event Management Not enough data Not enough data Brand Management Not enough data Not enough data HD Audio/Video Not enough data Not enough data Presentation Tools Not enough data Not enough data Communication Management Not enough data Not enough data Host Controls Not enough data Not enough data Call Center Infrastructure (CCI)[Hide 62 FeaturesShow 62 Features](javascript:void(0);) 8.0 35 Not enough data Platform Omnichannel 7.4(won by default) 25 Not enough data Mobile Access 7.7(won by default) 32 Not enough data Queue Management 8.0(won by default) 29 Not enough data Call Routing 8.4(won by default) 31 Not enough data Call Back 8.0(won by default) 28 Not enough data IVR 8.0(won by default) 27 Not enough data Automatic Call Distribution 8.5(won by default) 30 Not enough data Call Transfer Not enough data Not enough data Contact Management Not enough data Not enough data Call Center Management Not enough data Not enough data Multi-Channel Management Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Campaign Management Not enough data Not enough data Call List Management Not enough data Not enough data Generative AI AI Text-to-Speech 7.4(won by default) 24 Not enough data Generative AI Not enough data Not enough data Workforce Management Call Monitoring 8.2(won by default) 30 Not enough data Performance Evaluation 8.1(won by default) 30 Not enough data Real-Time Monitoring Not enough data Not enough data Monitoring Not enough data Not enough data Call Center Infrastructure (CCI) Autonomous Task Execution Not enough data Not enough data Cross-system Integration Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Multi-Language Not enough data Not enough data Administrative Call Recording 8.0(won by default) 27 Not enough data Reporting & Dashboards 8.1(won by default) 27 Not enough data Call Reporting Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Additional Functionality Chat/Messaging Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Customer History Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Phone Key Input Not enough data Not enough data Call Logging Not enough data Not enough data Customizable Reports Not enough data Not enough data Real-Time Data Not enough data Not enough data AI Copilot Not enough data Not enough data CRM Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Activity Tracking Not enough data Not enough data Live Chat Not enough data Not enough data Call Scripting Not enough data Not enough data Contact Database Not enough data Not enough data Voice Mail Not enough data Not enough data Voice Customization Not enough data Not enough data API Not enough data Not enough data Call Tracking Not enough data Not enough data SMS Messaging Not enough data Not enough data Callback Scheduling Not enough data Not enough data Caller ID Not enough data Not enough data Predictive Dialer Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Auto-Dialer Not enough data Not enough data Pre-recorded Messages Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Multiple Scripts Not enough data Not enough data Interaction Tracking Not enough data Not enough data Call Disposition Not enough data Not enough data Show 3 feature categories with incomplete data Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Call Reporting Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Call Whispering Not enough data Not enough data Callback Scheduling Not enough data Not enough data CRM Not enough data Not enough data Call Tagging Not enough data Not enough data Dashboard Not enough data Not enough data Call Recording Not enough data Not enough data Alerts/Escalation Not enough data Not enough data AI Copilot Not enough data Not enough data Call Transcription Not enough data Not enough data Queue Management Not enough data Not enough data Manual Dialer Not enough data Not enough data Call Tracking Not enough data Not enough data Auto-Dialer Not enough data Not enough data Call Monitoring Not enough data Not enough data Activity Tracking Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Contact Management Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Progressive Dialer Not enough data Not enough data Voice Recognition Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Monitoring Not enough data Not enough data IVR Not enough data Not enough data Call Logging Not enough data Not enough data Chatbot Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Outbound Call Center Not enough data Not enough data Interaction Tracking Not enough data Not enough data Voice Mail Not enough data Not enough data Call Routing Not enough data Not enough data Automated Responses Not enough data Not enough data API Not enough data Not enough data Call Transfer Not enough data Not enough data AI Summarization Not enough data Not enough data Call Center Management Not enough data Not enough data Inbound Call Center Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Chat/Messaging Not enough data Not enough data Predictive Dialer Not enough data Not enough data Blended Call Center Not enough data Not enough data Caller ID Not enough data Not enough data Generative AI Not enough data Not enough data Performance Management Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Call Scripting Not enough data Not enough data Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Third-Party Integrations Not enough data Not enough data To-Do List Not enough data Not enough data @mentions Not enough data Not enough data Single Sign On Not enough data Not enough data File Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Drag & Drop Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Prioritization Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Screen Sharing Not enough data Not enough data Content Management Not enough data Not enough data Brainstorming Not enough data Not enough data AI Copilot Not enough data Not enough data File Transfer Not enough data Not enough data Calendar Management Not enough data Not enough data Status Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Version Control Not enough data Not enough data Task Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Real Time Editing Not enough data Not enough data Communication Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Tagging Not enough data Not enough data Generative AI Not enough data Not enough data Assignment Management Not enough data Not enough data Task Scheduling Not enough data Not enough data Project Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Workflow Management Not enough data Not enough data Secure Data Storage Not enough data Not enough data File Sharing Not enough data Not enough data Document Storage Not enough data Not enough data Task Progress Tracking Not enough data Not enough data Discussions/Forums Not enough data Not enough data Commenting/Notes Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Contact Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Progress Tracking Not enough data Not enough data Mobile Access Not enough data Not enough data API Not enough data Not enough data Document Management Not enough data Not enough data Customizable Branding Not enough data Not enough data Google Workspace Communication Tools[Hide 1 FeatureShow 1 Feature](javascript:void(0);) Not enough data Not enough data Agentic AI - Google Workspace Communication Tools Cross-system Integration Not enough data Not enough data User Insights Reviewers' Company Size [![CallTower](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_5fcdcd2d21f3348276a853a145185787/calltower.png "CallTower")](https://www.g2.com/products/calltower/reviews) CallTower Small-Business(50 or fewer emp.) 24.5% Mid-Market(51-1000 emp.) 63.6% Enterprise(\> 1000 emp.) 11.8% [![Dialpad Connect](https://images.g2crowd.com/uploads/product/hd_favicon/75aefaf31a2ce598ed3fa66b29d6cfc8/dialpad-connect.svg "Dialpad Connect")](https://www.g2.com/products/dialpad-connect/reviews) Dialpad Connect Small-Business(50 or fewer emp.) 57.8% Mid-Market(51-1000 emp.) 32.7% Enterprise(\> 1000 emp.) 9.5% Small-Business (50 or fewer emp.) 24.5% 57.8% Mid-Market (51-1000 emp.) 63.6% 32.7% Enterprise (\> 1000 emp.) 11.8% 9.5% Reviewers' Industry [![CallTower](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_5fcdcd2d21f3348276a853a145185787/calltower.png "CallTower")](https://www.g2.com/products/calltower/reviews) CallTower Information Technology and Services 9.2% Manufacturing 7.0% Non-Profit Organization Management 6.1% Financial Services 5.0% Construction 4.2% Other 68.5% [![Dialpad 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