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At a Glance
Market Segments
Mid-Market (63.1% of reviews)
Small-Business (57.9% of reviews)
Entry-Level Pricing
No pricing available
$25 Per user, per month invoiced annually
CallTower
Star Rating
(353)4.3 out of 5
Market Segments
Mid-Market (63.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CallTowerDialpad Connect
Star Rating
(3,947)4.4 out of 5
Market Segments
Small-Business (57.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Dialpad Connect excels in call management with a score of 9.7, while CallTower, with a score of 9.4, still offers robust features but lacks some of the advanced functionalities that Dialpad provides, such as seamless integration with CRM systems.
- Reviewers mention that Dialpad Connect's ease of use is rated at 9.1, making it user-friendly for small businesses, whereas CallTower's score of 8.7 indicates a slightly steeper learning curve, particularly for new users trying to navigate its interface.
- G2 users highlight Dialpad Connect's superior network monitoring capabilities, scoring 9.1 compared to CallTower's 7.0. This feature allows users to proactively manage their network performance, which is crucial for maintaining call quality.
- Users on G2 say that Dialpad Connect shines in its instant messaging feature, scoring 9.1, while CallTower's score of 7.4 suggests it may not be as effective for team communication, which is essential for remote work environments.
- Reviewers mention that Dialpad Connect's video conferencing capabilities are rated at 9.3, providing high-quality video calls, while CallTower's score of 7.7 indicates that its video features may not meet the same standards, particularly in terms of user experience and reliability.
- Users report that Dialpad Connect offers excellent voicemail-to-email functionality with a score of 9.1, which is highly valued by users for its convenience, whereas CallTower's score of 8.2 suggests it may not be as efficient in delivering this feature.
Pricing
Entry-Level Pricing
CallTower
No pricing availableDialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Free Trial
CallTower
No trial information availableDialpad Connect
Free Trial is available
Ratings
Meets Requirements
9.0
276
8.9
3,196
Ease of Use
8.7
281
9.1
3,216
Ease of Setup
8.4
250
9.0
1,201
Ease of Admin
8.4
238
8.9
1,111
Quality of Support
8.7
273
8.5
2,485
Has the product been a good partner in doing business?
8.9
241
8.9
1,035
Product Direction (% positive)
8.0
267
8.2
3,051
Features by Category
Lead Facilitation
Not enough data
7.9
27
Not enough data
7.7
27
Not enough data
8.3
27
Not enough data
8.3
28
Organization
Not enough data
8.3
27
Not enough data
9.0
27
Not enough data
8.9
26
Performance Analysis
Not enough data
8.3
28
Not enough data
8.5
28
Sales Analysis
Not enough data
8.2
26
Not enough data
8.1
26
Generative AI
Not enough data
9.1
17
Not enough data
9.3
17
Agentic AI - AI Sales Assistant
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
9.7
6
Channels
9.2
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
7.7
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
9.0
7
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Collaboration Tools
Not enough data
8.7
1276
Not enough data
8.8
292
Not enough data
9.0
49
Not enough data
9.0
327
Not enough data
9.3
52
Meeting Coordination
Not enough data
8.7
1191
Not enough data
8.8
1112
Not enough data
8.9
359
Not enough data
9.2
362
Software Type
Not enough data
8.6
1039
Not enough data
9.0
350
Not enough data
8.9
267
Agentic AI - Video Conferencing
Not enough data
9.4
8
Not enough data
9.4
8
Not enough data
9.8
8
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
8.3
21
Not enough data
8.6
20
Not enough data
8.9
21
Feedback Analysis
Not enough data
9.0
21
Not enough data
8.9
21
Not enough data
8.6
20
Feedback Sources
Not enough data
8.5
19
Not enough data
8.3
18
Not enough data
7.7
19
Not enough data
8.8
19
Generative AI
Not enough data
8.7
18
Not enough data
8.8
18
Platform
7.4
25
Not enough data
7.7
32
Not enough data
8.0
29
Not enough data
8.4
31
Not enough data
8.0
28
Not enough data
8.0
27
Not enough data
8.5
30
Not enough data
Generative AI
7.4
24
Not enough data
Workforce Management
8.2
30
Not enough data
8.1
30
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.0
27
Not enough data
8.1
27
Not enough data
Platform Basics - VoIP Providers
8.5
22
8.3
29
8.8
23
9.3
31
6.8
21
9.1
29
7.8
23
8.6
32
7.2
21
8.0
29
7.0
22
8.4
29
Basic Communication
9.0
162
9.2
900
|
Verified
7.9
130
8.3
437
|
Verified
7.5
125
9.1
711
|
Verified
7.9
122
8.4
457
|
Verified
8.4
143
8.9
636
|
Verified
8.7
147
9.2
630
|
Verified
Agentic AI - VoIP Providers
6.0
12
8.3
27
6.0
12
8.8
28
5.9
11
8.3
28
5.8
11
8.5
27
Access
7.9
125
8.7
523
|
Verified
7.2
114
8.7
578
|
Verified
7.5
110
9.1
691
|
Verified
Advanced Features
7.4
130
8.7
643
|
Verified
7.9
140
8.7
514
|
Verified
8.8
144
9.3
787
|
Verified
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
8.5
13
Not enough data
8.7
14
Calling
Not enough data
9.0
606
Not enough data
Feature Not Available
Not enough data
9.1
637
Not enough data
9.1
652
Not enough data
8.8
14
Contacts
Not enough data
8.7
649
Not enough data
8.6
576
Not enough data
8.6
517
Insights
Not enough data
8.5
493
Not enough data
8.7
554
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
405
Not enough data
9.3
16
Agentic AI - UCaaS Platforms
5.9
17
Not enough data
7.0
21
Not enough data
5.9
17
Not enough data
5.7
16
Not enough data
Extensions
7.2
65
8.8
91
|
Verified
7.9
69
9.2
97
|
Verified
7.4
61
9.0
80
|
Verified
Features
8.2
68
9.1
122
|
Verified
6.8
61
Feature Not Available
6.7
58
9.3
89
8.0
65
9.3
113
|
Verified
7.7
61
9.3
84
|
Verified
7.0
60
8.9
99
|
Verified
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CallTower and Dialpad Connect are categorized as UCaaS Platforms and VoIP Providers
Unique Categories
CallTower is categorized as Call Center Infrastructure (CCI) and Contact Center
Dialpad Connect is categorized as AI Agents For Business Operations, AI Customer Support Agents, Feedback Analytics, AI Sales Assistant, Google Workspace Communication Tools, Outbound Call Tracking, and Video Conferencing
Reviews
Reviewers' Company Size
CallTower
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.2%
Manufacturing
6.3%
Non-Profit Organization Management
6.3%
Financial Services
5.4%
Construction
4.2%
Other
68.8%
Marketing and Advertising
8.5%
Information Technology and Services
8.4%
Computer Software
8.1%
Financial Services
4.7%
Real Estate
3.6%
Other
66.8%
Discussions
What is CallTower used for?
1 Comment
TW
CallTower is a leading provider of cloud-based unified communications (UCaaS) and contact center solutions (CCaaS) that enhance business communication and...Read more
CallTower has no more discussions with answers
Does anyone use UberConference as their main tool?
11 Comments
DM
I do. I like that it can call out to participants if I choose, and that it takes notes for me. Also, the integration with Google Calendar is really helpful. Read more
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