--- title: CallTower Reviews meta_title: 'CallTower Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 388 reviews by the users' company size, role or industry to find out how CallTower works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 388 scale: '5' date_modified: '2026-11-06' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity ---

CallTower Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

CallTower Reviews (388)

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Reviews

CallTower Reviews (388)

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4.3
388 reviews

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Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
Originally submitted 4/23/2026
"Helpful, Knowledgeable Support with an Easy Ticketing Process"
4.5/5
What do you like best about CallTower?

The support has always been very helpful. Opening a ticket is an easy process and the support engineers seem to be very knowledgeable. Review collected by and hosted on G2.com.

What do you dislike about CallTower?

So far, there is nothing that I dislike. Review collected by and hosted on G2.com.

Response from Tonya W. of CallTower

Thank you for sharing your feedback with us. We are glad to hear that you have found our support team to be helpful and knowledgeable, and that opening a ticket has been an easy and smooth process. Creating a support experience that feels simple and reliable is something we work hard to deliver, so it is great to know it has been valuable for you.

We also appreciate you letting us know that there is nothing you dislike so far. Hearing that reinforces the importance of continuing to provide consistent service and dependable communication.

It is great to know that our telco services are supporting your Microsoft Teams telephony solution. Helping your organization stay connected and operate efficiently is exactly what we aim to achieve, and we are grateful to be part of that success.

Chris W.
CW
Chris W.
Director
Mid-Market (51-1000 emp.)
"Outstanding Customer Service Every Time"
4.5/5
What do you like best about CallTower?

Customer service is great every time I need them. That is becoming a rather unusual thing these days. Review collected by and hosted on G2.com.

What do you dislike about CallTower?

Haven't had any problem that I can think of. Review collected by and hosted on G2.com.

Response from Tonya W. of CallTower

Thank you for taking the time to share your experience. We're especially grateful for your comments about our customer service team. In a time when great support can be hard to find, it's rewarding to know our team continues to make a positive impact when you need us most.

We're also glad we could help make your transition from on-premises VoIP to the cloud a smooth one. Thank you for trusting CallTower with your communications journey, and we appreciate your partnership.

Verified User in Higher Education
AH
Verified User in Higher Education
Mid-Market (51-1000 emp.)
"Flexible Microsoft Teams & Texting Integrations with Great Options"
4.5/5
What do you like best about CallTower?

Flexible and great options for Teams and texting integrations. Review collected by and hosted on G2.com.

What do you dislike about CallTower?

No real dislikes. Some times getting details related to call integrations can be time consuming. Review collected by and hosted on G2.com.

Response from Tonya W. of CallTower

Thank you for taking the time to leave a review. It's great to hear that our Microsoft Teams and texting integrations are helping your organization stay connected while keeping costs under control.

We're especially grateful for your feedback about call integration information. While we're glad there are no major concerns, we're always looking for ways to streamline access to the details and resources our customers need.

Thanks again for your partnership and for choosing CallTower. We appreciate your trust in our team and solutions.

Nic S.
NS
Nic S.
Lead Customer Relations Specialist
Small-Business (50 or fewer emp.)
"Seamless Microsoft Teams Integration with CallTower"
3.5/5
What do you like best about CallTower?

I like CallTower because I don't have to think about it; it just works, and that's fine with me. I'm very pleased with how the calls work, which is the main feature I use. It's integrated with Teams, which is exactly what we wanted and the only thing we need it for. The porting process was good, and the phones worked immediately, making the setup generally easy enough. Review collected by and hosted on G2.com.

What do you dislike about CallTower?

The initial setup process with CallTower varied depending on the user's tech savviness. While the porting process was good and phones worked immediately, adjusting individual settings in Teams could be a little tricky. Review collected by and hosted on G2.com.

Response from Tonya W. of CallTower

Thank you for sharing your feedback with us. It is great to hear that CallTower has been a solution you do not have to think about and that everything simply works the way you need it to. We are glad the calling experience has been smooth, the Teams integration fits your needs, and the porting and setup process made getting started easy for your team.

We appreciate your note about the initial setup varying based on each user's comfort with technology. Even though the porting went well and the phones worked right away, your insight about adjusting individual settings in Teams helps us understand where we can continue to simplify the experience.

It is also encouraging to know that CallTower has provided the convenient Microsoft Teams integration your organization was looking for. Supporting a reliable and familiar communication experience is exactly what we aim to deliver.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Knowledgeable Channel Management Team That Helps with Questions and Demos"
4.5/5
What do you like best about CallTower?

Channel management team is very knowledgeable and can assist with most questions and demos. Review collected by and hosted on G2.com.

What do you dislike about CallTower?

The delay in getting responses and lack of communication at times. Also, support reaches out to the customer and not the agent for account information. If I ask for an answer, I expect to receive the answer since I brought the client to Calltower. Review collected by and hosted on G2.com.

Response from Tonya W. of CallTower

Thank you for your review and for recognizing our channel team. We're glad they've been a valuable resource for customer questions, demos, and migrations.

We appreciate your feedback on communication and response times and will continue working to improve the partner experience. Thank you for your partnership and trust in CallTower.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
Originally submitted 6/2/2022
"Seamless Transition, Robust Support"
4/5
What do you like best about CallTower?

I really appreciate how CallTower made it simple for us to convert from a physical phone system to a web-based system. This transition has allowed our users to be connected on the same phone system wherever they are, which is really helpful. CallTower did a really good job setting up our environment when we first onboarded with them, and we've had no problems with the system in three years. I'm also really happy with the support we receive whenever we have questions. It brings cohesiveness from a telephone experience, especially since we have users in 20 different states, and our customers can communicate seamlessly with us. Review collected by and hosted on G2.com.

What do you dislike about CallTower?

The limitations more have to do with Microsoft Teams than with CallTower. The actual initial setup was quite complicated, and the engineers definitely had an engineering thought process in the method that the setup was done. Review collected by and hosted on G2.com.

Response from Kade Herbert of CallTower

Thank you so much for writing a review! We will be using your feedback.

Verified User in Defense & Space
AD
Verified User in Defense & Space
Mid-Market (51-1000 emp.)
"Highly Available Support and a Simple Purchasing Experience"
5/5
What do you like best about CallTower?

Support is very good & highly available, purchasing has been simple. Review collected by and hosted on G2.com.

What do you dislike about CallTower?

no complaints here, we've had 0 issues with CallTower Review collected by and hosted on G2.com.

Response from Tonya W. of CallTower

Thank you for taking the time to share your experience with CallTower. We're thrilled to hear that our support team has been highly available and that the purchasing process has been straightforward from the start.

It's especially rewarding to know we've helped simplify the management of your DIDs and made day-to-day operations easier for your team. Our goal is to remove complexity from business communications, so hearing that we've delivered a seamless experience with zero issues means a great deal to us.

Thank you for your partnership and trust in CallTower. We appreciate the opportunity to support your business and look forward to continuing to serve your communication needs.

Verified User in Staffing and Recruiting
ES
Verified User in Staffing and Recruiting
Mid-Market (51-1000 emp.)
Originally submitted 4/22/2026
"Great Partner"
4.5/5
What do you like best about CallTower?

As a SMB that wants to stay at the cutting edge of technology without breaking the bank, partners are essential, and CallTower has played that role for us for the last 4 years. Review collected by and hosted on G2.com.

What do you dislike about CallTower?

We recognize what CallTower does well, and we typically stay in those lanes. I haven't had much success working on things outside of the norm. Review collected by and hosted on G2.com.

Response from Tonya W. of CallTower

Thank you for taking the time to share your feedback. As an SMB focused on staying at the cutting edge of technology without stretching your budget, it means a lot to hear that CallTower has been a trusted partner for the past four years. We are glad our team has been able to support your goals and provide the stability and expertise you rely on.

We appreciate your honesty about staying within the areas where CallTower performs best. Your perspective helps us understand where we are strong and where we need to continue improving so that more of your needs can be met with confidence.

It is also great to hear that our Direct Routing platform is giving your employees across the US easy access to your business phone lines through a familiar interface. Supporting seamless communication for your teams is exactly what we aim to deliver, and we are grateful to play a role in helping your organization stay connected and productive.

Verified User in Hospital & Health Care
CH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
Originally submitted 4/22/2026
"Attentive, Responsive Service Team and a Strong Partner"
5/5
What do you like best about CallTower?

I had a great experience interacting with the service team. They were very attentive to my needs as a customer, and consistently responsive throughout. Overall, they’re a strong partner to work with and always a pleasure to meet with. Review collected by and hosted on G2.com.

What do you dislike about CallTower?

The portal can be a bit difficult to navigate, but it’s still manageable, and I very rarely even need to use it. Review collected by and hosted on G2.com.

Response from Tonya W. of CallTower

Thank you for sharing your feedback with us. It is great to hear that your interactions with our service team have been positive and that you have found them attentive, responsive, and easy to work with. Building strong partnerships through reliable support is something we take pride in, and it means a lot to know that it has made a difference in your experience.

We appreciate your note about the portal being a bit difficult to navigate. Even though you rarely need to use it, feedback like this helps us understand where improvements can make your experience even smoother.

It is also encouraging to hear that when issues arise, our support team is able to respond quickly and resolve them in a timely manner. Ensuring that problems are addressed with speed and care is a core part of the service we aim to provide.

Verified User in Manufacturing
AM
Verified User in Manufacturing
Enterprise (> 1000 emp.)
"Sr Manager, IT Service"
4/5
What do you like best about CallTower?

Ease of platform from a management prospective Review collected by and hosted on G2.com.

What do you dislike about CallTower?

Not a CallTower thing, but difficulty in using Analytics365 Review collected by and hosted on G2.com.

Response from Tonya W. of CallTower

Thank you for sharing your experience. We're glad to hear that the platform is easy to manage and that our support team has been able to quickly assist whenever questions or navigation challenges arise.

We appreciate your feedback regarding Analytics365 as well. Input like yours helps us better understand where users may encounter challenges and where additional guidance can be helpful.

Thank you for being a valued CallTower customer.

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Pricing Insights

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

13 months

Average Discount

11%

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