--- title: CallTower Reviews meta_title: 'CallTower Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 377 reviews by the users' company size, role or industry to find out how CallTower works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 377 scale: '5' date_modified: '2026-07-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # CallTower Reviews **Vendor:** CallTower **Category:** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) **Average Rating:** 4.3/5.0 **Total Reviews:** 377 ## About CallTower Since 2002, CallTower has been at the forefront of transforming global communication, emerging as a leader in enterprise-class cloud communication, collaboration, and CX solutions. We empower businesses with cutting-edge technologies like Microsoft® Teams Operator Connect, Webex by Cisco®, Zoom Phone, and AI-driven contact center solutions, including Webex Contact Center, Five9, and Genesys. Our expertise in contact center solutions enhances CCaaS and CX capabilities, delivering personalized optimization, conversational AI, and advanced analytics to elevate customer experiences and accelerate digital transformation. Driven by innovation and a commitment to excellence, CallTower continues to redefine how businesses connect, collaborate, and thrive on a global scale. ## CallTower Pros & Cons **What users like:** - Users highlight the **outstanding customer support** from CallTower, ensuring a seamless onboarding and troubleshooting experience. (56 reviews) - Users find CallTower's **efficient customer service** invaluable, appreciating their professionalism and support for Microsoft offerings. (49 reviews) - Users value the **reliable VoIP and UCaaS services** of CallTower, ensuring seamless communication for business operations. (39 reviews) - Users commend the **ease of use** of CallTower, facilitating efficient self-service and smooth communication for teams. (37 reviews) - Users appreciate the **excellent customer service** of CallTower, noting quick responses and helpful support from real people. (35 reviews) - Easy Setup (31 reviews) - Quick Setup (24 reviews) - Quick Response (17 reviews) - Efficiency (15 reviews) - VoIP Services (14 reviews) **What users dislike:** - Users experience **slow and inadequate customer service** , facing delays in support and unresolved issues. (16 reviews) - Users report **billing issues** with CallTower, citing confusion and delays in receiving accurate invoices. (12 reviews) - Users express frustration with **poor customer support** , as assistance is often unhelpful and issues remain unresolved. (12 reviews) - Users find the **lack of intuitiveness** in CallTower's admin portal hinders easy management of DIDs and tasks. (11 reviews) - Users experience **long wait times** for support and hardware, impacting overall satisfaction with CallTower's services. (11 reviews) - Complex Processes (10 reviews) - Lack of Clarity (10 reviews) - Difficult Settings Management (9 reviews) - Difficult Setup (8 reviews) - Navigation Difficulty (8 reviews) ## CallTower Reviews ### 1. CallTower is a go to solution for Microsoft Teams **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2024 **What do you like best about CallTower?** The people we've worked with. Both our sales representative and the customer service reps are easy to work with and responsive. From the sales process to implementation they were always reliable **What do you dislike about CallTower?** Not being able to utilize various Polycom or Yealink devices on the network. There are specific devices that are compatible with CallTowers network. **What problems is CallTower solving and how is that benefiting you?** Integrating Teams and WebEx calling across our network. **Official Response from Tonya W.:** > We're delighted to hear that you've had a positive experience with the people at CallTower! Providing excellent service and support is a top priority for us, and we're glad to hear that our sales representative and customer service reps have been easy to work with and responsive throughout your experience with us. Ensuring reliability and a smooth process from sales to implementation is important to us, and we're pleased that we've been able to meet your expectations in these areas. ### 2. Service is very good, support is even better **Rating:** 4.0/5.0 stars **Reviewed by:** Jeremy C. | Enterprise (> 1000 emp.) **Reviewed Date:** August 18, 2023 **What do you like best about CallTower?** I think the best part about CallTower is their chat support. Anytime I have had an issue, I simply go striaght to their chat support and they are able to help me immediately. **What do you dislike about CallTower?** The only downside to CallTower is sometimes using their ASAs. We personally think the VPN phones are an easier way to setup and manage phones anywhere without the need for the ASAs but due to some limitations of VPN phones, the ASAs are still sometimes necessary. **What problems is CallTower solving and how is that benefiting you?** Ease of communiction and phone setup in general. Its benifiting us for ease of administration of the phone systems as well so we can focus more on our other IT needs **Official Response from Tonya W.:** > Thank you so much for your kind words and positive review of CallTower's support services! We are absolutely thrilled to hear that your experience with our support team was exceptional. Delivering top-notch support is a cornerstone of our commitment to our valued customers, and we're delighted that our team was able to assist you effectively. Your feedback truly motivates us to continue providing the highest level of service and assistance. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We're here to ensure that your experience with CallTower remains consistently outstanding. Thank you again for choosing CallTower! ### 3. Slow at first, but quickly changed after a little push **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about CallTower?** Engineers were very responsive once the project was handed over. **What do you dislike about CallTower?** The sales was lacking in initiative a little. **What problems is CallTower solving and how is that benefiting you?** Implementation of Operator Connect in Teams **Official Response from Kade Herbert:** > Thank you so much for an excellent review, we appreciate this feedback! ### 4. CallTower has proven to be reliable and their customer service is outstanding. **Rating:** 5.0/5.0 stars **Reviewed by:** Musa K. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about CallTower?** The customer service is what stands out. Fast service and knowledgable staff. **What do you dislike about CallTower?** I have not experienced a downside with CallTower. **What problems is CallTower solving and how is that benefiting you?** We use the service for business and personal purposes. During the pandemic, many of our users needed to be able to take phones home. CallTower made the transition easy. **Official Response from Tonya W.:** > Thank you for taking the time to share your positive feedback! We're thrilled to hear that our customer service has stood out for you, and we greatly appreciate your compliments on the fast service and knowledgeable staff. ### 5. Call Tower is great to work with! **Rating:** 5.0/5.0 stars **Reviewed by:** Heather E. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2023 **What do you like best about CallTower?** The Call Tower employees have been very helpful and are always willing to answer all my questions and clarify things for me. They have made the entire process of testing and launching the Teams phone service much easier than expected. **What do you dislike about CallTower?** I cannot think of anything that I dislike. **What problems is CallTower solving and how is that benefiting you?** Providing additional and more detailed call metrics and offering a solution for high call volume to capture dropped and missed customer calls. **Official Response from Kade Herbert:** > Thank you for a great review! We appreciate your feedback. ### 6. Great Product/Great People **Rating:** 5.0/5.0 stars **Reviewed by:** Ronda W. | Telecommunications Analyst II, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2023 **What do you like best about CallTower?** CallTower implementation team and support are very responsive. When I reached out to anyone at CallTower, I got a quick response. **What do you dislike about CallTower?** If I have to pick something, it would be the admin portal. Could be quicker. **What problems is CallTower solving and how is that benefiting you?** CallTower Operator Connect service is streamlining our phone system; we are able to use Microsoft Teams for our phone system, thus not having to double enter users and maintain different systems. **Official Response from Kade Herbert:** > Thank you for a great review of CallTower, your feedback is appreciated! ### 7. CallTower for Microsoft Teams Conferencing **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew R. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about CallTower?** The CallTower Team was very responsive in answering all of our questions regarding conferencing options and the choice to use our GCCH Microsoft Teams Conferencing. They explained how the service works and how the meeting invite emails with contain the assigned phone number for call in ability and to host a meeting in Teams. **What do you dislike about CallTower?** No complaints so far with CallTower service. **What problems is CallTower solving and how is that benefiting you?** Allowing to enable Host ability for our user within our Government Community Cloud High Microsoft 365 Teams. **Official Response from Tonya W.:** > Thank you for sharing your positive experience with CallTower! We're delighted to hear that our team was able to assist you with your questions regarding conferencing options and the integration of GCCH Microsoft Teams Conferencing. Providing clear and helpful information is a key focus for us, and we're pleased to know that our team effectively explained how the service works, including the details on meeting invite emails and call-in capabilities. ### 8. Best Decision Ever for Our University **Rating:** 5.0/5.0 stars **Reviewed by:** Scott M. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2023 **What do you like best about CallTower?** CallTower helped us make the smooth transition from an inhouse outdated vendor specific telephony to an advanced cloud based platform and are now our telephony provider. Everyone involved has been polite, professional, efficient and accomodating to our needs. **What do you dislike about CallTower?** Time it takes to coordinate moves from one vendor to another. **What problems is CallTower solving and how is that benefiting you?** Moving off old out dated internal telephony to a cloud based telephony system. Moving off from a proprietary telephony provider to a more versitile telephony provider. **Official Response from Kade Herbert:** > Thank you so much for a great review - we appreciate your helpful feedback. ### 9. As It professional who use **Rating:** 5.0/5.0 stars **Reviewed by:** Gustavo A. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about CallTower?** The easy interface and ease of use. And readability **What do you dislike about CallTower?** I have not really any complaints . As a user and admin I must say this s a great product **What problems is CallTower solving and how is that benefiting you?** The access to phone lines on the fly **Official Response from Tonya W.:** > Thank you so much for your positive feedback! We're thrilled to hear that you're enjoying the easy interface and find our solutions user-friendly and readable. At CallTower, we're committed to providing an intuitive experience that simplifies communication and collaboration for our users. Your satisfaction is our top priority, and it's great to know we're on the right track. If there's anything more we can do to enhance your experience or if you have any suggestions, please don't hesitate to reach out. We're always looking for ways to improve and value your input. ### 10. Great Installation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2024 **What do you like best about CallTower?** Customer service was top notch was very ingaged with the installation **What do you dislike about CallTower?** It took a while for customer service rep to answer call **What problems is CallTower solving and how is that benefiting you?** Everything is in the cloud with a fully integration ucass solution. **Official Response from Tonya W.:** > It's great to hear that CallTower's fully integrated UCaaS solution, with everything in the cloud, is benefiting your organization. We're committed to providing innovative and efficient solutions for our customers, and we're glad that we could support your business needs in this way. Thank you for choosing CallTower, and we look forward to continuing to serve you! ### 11. MS Teams Conferencing **Rating:** 5.0/5.0 stars **Reviewed by:** Johnathan "Mark" N. | Director of IT Operations, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about CallTower?** The simple and easy integration into MS Teams **What do you dislike about CallTower?** Obviously, the ever changing price, mostly due to taxes and fees **What problems is CallTower solving and how is that benefiting you?** VoIP for GCC High MS Teams **Official Response from Tonya W.:** > We're happy to hear that you find CallTower's integration with Microsoft Teams simple and easy! Seamless integration with Microsoft Teams is a key feature of our service, and we're committed to making sure that our solutions are user-friendly and efficient for our customers. If there's anything more we can do to enhance your experience or assist you further with your integration, please don't hesitate to reach out. Your feedback is invaluable to us as we continue to improve and refine our services. Thank you for choosing CallTower! ### 12. solid service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about CallTower?** CallTower's billing is straightforward and easy to read. **What do you dislike about CallTower?** pricing isn't as competitive as other providers. **What problems is CallTower solving and how is that benefiting you?** providing a unified communication channel for our Canadian office **Official Response from Tonya W.:** > Thank you for taking the time to share your positive experience with CallTower's billing system. We're delighted to hear that you find our billing straightforward and easy to read. At CallTower, we strive to make every aspect of our service - from communication solutions to billing processes - as transparent and user-friendly as possible. Your feedback is incredibly valuable to us, as it reinforces our commitment to maintaining high standards in our services and customer care. Should you have any questions about your billing or any other services, please feel free to reach out. We're here to help! ### 13. I'm not sure because it was a whirlwind **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** August 18, 2023 **What do you like best about CallTower?** Support is pretty good at getting back to you and following up. **What do you dislike about CallTower?** My onboarding has kind of tainted this whole experience. I also wish support was a bit better researching/resolving issues without needing near impossible to collect data from us. **What problems is CallTower solving and how is that benefiting you?** Giving us phones! **Official Response from Tonya W.:** > Thank you for taking the time to provide feedback on your experience with CallTower's services. We appreciate your honest review and your insights are valuable to us. We're always looking for ways to improve and provide a better experience for our customers. If there are specific aspects that you believe could be enhanced, please don't hesitate to share more details with us. Your input will help us identify areas where we can make adjustments and provide even better services in the future. If you have any further questions or concerns, please feel free to reach out to our support team at support@calltower.com. We're here to assist you and ensure that your experience with CallTower meets or exceeds your expectations. Thank you again for choosing CallTower and for your valuable feedback. ### 14. My CallTower Experience **Rating:** 3.5/5.0 stars **Reviewed by:** Aurea H. | Unified Communications Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2023 **What do you like best about CallTower?** Their technical support is good and highly responsive. **What do you dislike about CallTower?** I wish they have more to their customer portal. **What problems is CallTower solving and how is that benefiting you?** All our SIP issues to them (our current Carrier). **Official Response from Tonya W.:** > Thank you for sharing your experience with us. We're happy to hear that our technical support team has been responsive and helpful in addressing your SIP issues. We appreciate your feedback regarding the customer portal, and we'll take it into consideration as we continue to enhance our services. If there's anything more you'd like to see or if you have any additional suggestions, we're here to listen and support you. ### 15. Quick, Easy, & Efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2023 **What do you like best about CallTower?** The transparency during the setup period between our representative and what the current tasks are and will be going forward. Being able to understand where you are in the process and where you will be next along with the steps along the path makes the setup much easier. **What do you dislike about CallTower?** The audio quality of the representatives mic was pretty poor. It's hard to hear/understand what they are saying at times. **What problems is CallTower solving and how is that benefiting you?** We are moving from an outdated in-house phone system to a Microsoft Teams-based phone system supported by CallTower. This will allow for better security, reliability, and quality of our VoIP system. ### 16. Great product, poor implementation **Rating:** 3.5/5.0 stars **Reviewed by:** Miles G. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about CallTower?** Calltower provides effective support, and a very smooth user experience via Microsoft Teams. **What do you dislike about CallTower?** The project management was significantly below expectations and greatly slowed our rollout. **What problems is CallTower solving and how is that benefiting you?** A unified comunications platform allows all our users to have a smoother collaboration experience. **Official Response from Kade Herbert:** > Thank you for your review, we appreciate your candid feedback. ### 17. Overall solid service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about CallTower?** Seem to be generally helpful with customer service needs. **What do you dislike about CallTower?** We do have some issues we can't figure out with our phones. **What problems is CallTower solving and how is that benefiting you?** Providing phone network for our business. **Official Response from Tonya W.:** > Thank you for your feedback! We're glad to hear that you've had positive experiences with our customer service team. Providing helpful and responsive customer service is a top priority for us at CallTower, and we're committed to ensuring that our customers receive the support they need. If there's anything specific you'd like to share or if there are ways we can further improve your experience, please feel free to reach out. We appreciate your business and look forward to continuing to serve you ### 18. the support team is excellet. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about CallTower?** The support team is accommodating and quick to respond. **What do you dislike about CallTower?** would like to have our own admin portal. **What problems is CallTower solving and how is that benefiting you?** Teams number for all our users. **Official Response from Tonya W.:** > Thank you so much for your kind words and positive feedback regarding our support team. We're thrilled to hear that you've found our team to be accommodating and quick to respond. At CallTower, we pride ourselves on delivering exceptional customer service and support, ensuring that any issues are resolved promptly and efficiently. ### 19. I am very pleased with the services CallTower provides **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2023 **What do you like best about CallTower?** Easy to get support. I just send an email to Support@calltower.com and when I check back there is always a response. **What do you dislike about CallTower?** I am an admin in connect.calltower.com and all I can do is print out dids. **What problems is CallTower solving and how is that benefiting you?** DIDs not being able to call **Official Response from Kade Herbert:** > Thank you for an amazing review! We appreciate your feedback. ### 20. Call Tower Teams audio integration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about CallTower?** Support and follow up, account rep is great **What do you dislike about CallTower?** Nothing so far, implementing is still in progress **What problems is CallTower solving and how is that benefiting you?** Integration of microsoft teams **Official Response from Tonya W.:** > Thank you for sharing your experience with us! We're delighted to hear that you appreciate our support and follow-up and that your account representative has been great. Providing exceptional customer service is a top priority for us at CallTower, and we strive to ensure that all our customers receive the assistance and attention they need. Your feedback is invaluable as we continuously work to improve our services and support. ### 21. New to Call Tower **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2023 **What do you like best about CallTower?** The communication that we have received during our setup process has been fantastic. **What do you dislike about CallTower?** So far it is just learning the new software that I am not familiar with, but it is all about change. **What problems is CallTower solving and how is that benefiting you?** We switched from 8 x 8 to call tower to implement more of Teams within our Operations Department **Official Response from Kade Herbert:** > Thank you for an excellent review! We appreciate your feedback and your patronage. ### 22. feedback **Rating:** 4.0/5.0 stars **Reviewed by:** GABRIELA O. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2023 **What do you like best about CallTower?** Support is fast and accurate, engineers are helpful all the time. **What do you dislike about CallTower?** I think the support application is not the best but once they get the ticket is great **What problems is CallTower solving and how is that benefiting you?** Group voicemail has been difficult to setup but all call flows are simple **Official Response from Kade Herbert:** > Thank you so much for your constructive and helpful review, we appreciate your feedback. ### 23. Phone service **Rating:** 4.0/5.0 stars **Reviewed by:** tung p. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2023 **What do you like best about CallTower?** good trader phone with very stable service. **What do you dislike about CallTower?** small issues and it is taking time for tech to response **What problems is CallTower solving and how is that benefiting you?** better customer service for urgent issue ### 24. Call Tower for managed Teams and Voice **Rating:** 4.0/5.0 stars **Reviewed by:** Rob D. | Senior Systems Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2023 **What do you like best about CallTower?** For our organization utilizing a vendor to supply online provisioning for all of our Office 365 and MS licensing is a big plus from this vendor. Licensing can be complex and costly without a trusted, experienced source. **What do you dislike about CallTower?** Having the ability to make changes on the fly may incur a bit of delay in cloud resources getting updated, but not a significant trade-off or adverse effect on service deliveries. **What problems is CallTower solving and how is that benefiting you?** With this vendor ordering new services or updating existing services (DID phone numbers and voice lines) is a far easier transaction to provide the service promptly for use in our infrastructure. **Official Response from Kade Herbert:** > Thank you for a great review, we appreciate your feedback and insight. ### 25. Worst Customer Service and Response for Information or status **Rating:** 1.5/5.0 stars **Reviewed by:** Benedict J. | Information Technology Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2022 **What do you like best about CallTower?** The detail of the project plan was great and initial calls and discussions were thorough. The Call Tower team felt engaged and willing to tackle your project and get it accomplished early. **What do you dislike about CallTower?** Longer response delays during the actual implementation. Call Tower internal teams seem to not communicate with each other well. They start off well, but as the project progressed, communication became abysmal and responses to e-mails and voicemails became less and less. **What problems is CallTower solving and how is that benefiting you?** We are transitioning from a traditional IP-based phone system to a Microsoft Teams. They are providing project management and call routing for our project. **Official Response from Kade Herbert:** > We appreciate your feedback on our services, we will be sure to pass it along to the proper parties. If you experience any further issues, be sure to reach out to support@calltower.com to create a ticket. ### 26. Cheaper than expected **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2023 **What do you like best about CallTower?** I like that they demoed live for us. This was good to get managment on board with the sale. **What do you dislike about CallTower?** Their demo team gave scattered info on pricing somewhat back tracking the progress they made. **What problems is CallTower solving and how is that benefiting you?** My voip and fax setup **Official Response from Kade Herbert:** > Thank you for a great review - we appreciate your feedback! ### 27. Keeps breaking **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2023 **What do you like best about CallTower?** It was previously functional. We previously had support. **What do you dislike about CallTower?** It is legacy & we will lose support by the end of the year. Users will not be able to receive calls or go into RONA for no reason. **What problems is CallTower solving and how is that benefiting you?** We need a call center system that runs on SFB, currently Call Tower is going that for us. **Official Response from Tonya W.:** > We're truly sorry to hear about your less-than-satisfactory experience and we sincerely apologize for any inconvenience this may have caused you. We take feedback like yours very seriously, as it helps us identify areas for improvement and ensure a better experience for all our customers. We would appreciate the opportunity to better understand the specifics of your situation so we can address the issues you've faced. Please reach out to our dedicated support team at support@calltower.com so we can work towards resolving your concerns promptly. ### 28. Best Technical Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about CallTower?** Response time is quick for technical support. **What do you dislike about CallTower?** I think if we can get higher level support more quick that would be great. **What problems is CallTower solving and how is that benefiting you?** Communication services for sites and so far getting best service. **Official Response from Tonya W.:** > Thank you for taking the time to share your positive experience with CallTower! We greatly appreciate your feedback, especially regarding the quick response time for technical support. Providing timely and effective support is a top priority for us, and we're thrilled to hear that our efforts have made a positive impact on your experience. ### 29. My experience with CallTower's cloud based communication solutions **Rating:** 4.0/5.0 stars **Reviewed by:** Rahul K. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2023 **What do you like best about CallTower?** 1) Flexibility - CallTower's solution are flexible and scalable, allowing businesses to easily add or remove users as needed. 2) Cost-effective - By leveraging the cloud, CallTower is able to offer cost effective solution that can save business money on their communication expenses. 3) User friendly 4) reliable **What do you dislike about CallTower?** 1) Dependencies on internet connection. 2) Technical Issues are their 3) Customisation limitations which may not meet the specific communication needs of some businesses **What problems is CallTower solving and how is that benefiting you?** It is solving problems like: 1) Communication costs for business reduce. 2) Inefficient communication methods are now overcome. 3) Problem of lack of scalability in communication system has been improved **Official Response from Kade Herbert:** > Thank you for your review! We appreciate your feedback. ### 30. Teams Audio Conferencing World Wide **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Defense & Space | Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2022 **What do you like best about CallTower?** Makes getting users setup and meeting ready in minutes so that the company can continue to work and excel at what it deis. **What do you dislike about CallTower?** Nothing to dislike on a system that works when you need it to. **What problems is CallTower solving and how is that benefiting you?** The ability to provide dial-in numbers for meeting that would not happen without it. Ease of use and no back and forth on license costs. **Official Response from Kade Herbert:** > Thank you for an excellent review! We appreciate your feedback. ### 31. Call Tower **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2023 **What do you like best about CallTower?** I like their connect tool. It has alot of potential **What do you dislike about CallTower?** I would like access into Connect to update our on site addresses **What problems is CallTower solving and how is that benefiting you?** We are consolidating all our Voip providers onto the Call tower platform. This allows all of our office to be on a ingle carrier ### 32. Call Tower Direct Routing & Call Center **Rating:** 4.0/5.0 stars **Reviewed by:** Brennan N. | Desktop Support Analyst III, Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2022 **What do you like best about CallTower?** Call Tower's implementation of direct routing is excellent, and it's a seamless extension of Teams for incoming and outgoing calls. The admin console is good, onboarding and offboarding users is easy, and the implementation team worked hard with us to have a seamless transition from our old phone system. **What do you dislike about CallTower?** Overall the solution provided by Call Tower is good, and none of the things below are things that would have outweighed the benefits of going with a Direct Routing solution for our company, they are the common items that someone comparing solutions from multiple companies should consider. The relationship/integration between Call Tower and their partner for the Call Center (Intermedia/Telax) is frustrating. The overall Call Tower environment was sold to us as one platform/solution, when in reality, it is two separate companies that talk to each other, sometimes well, and other times not so well. Support from the Call Tower side of things is great, people are helpful, and issues get resolved quickly. Support from the Call Center side involves a communication delay because all requests go through Call Tower, then to the Call Center people, that extra layer of communication is somewhat helpful, but comes with extra delay. The most frustrating part is that in troubleshooting many issues that involve tracking a call, if we provide examples of the issue with all of the details, by the time the ticket makes its way to the Call Center people it's past the 24h mark, and they only keep detailed logs for 24 hours, so we are regularly asked to come up with a more recent example. The people in our company who use the Call Center are also required to have windows computers to run the Desktop client of the Call Center Agent. The experience of switching between two interfaces for calls, status tracking, availability, and transferring calls is unintuitive and ultimately not what we were hoping for. Outside customers can call someone directly (if they have their phone number for example) and the lack of status syncing between the two systems means that you can be on a call and have another call still coming in. There are other examples, but ultimately the user experience is poor for Call Center users. The calling reports are lackluster, and scheduling those reports is not super intuitive. Additionally, due to the lack of integration between the direct routing (Teams) side and the call center side, we've had to build custom PowerBI reports that handle combining the two data sources together, which includes a fair amount of automation to correlate the reports from the two systems to each other. This is mainly because you can handle incoming/outgoing calls through either system and based on how each call comes in, it may or may not show up in one or both systems. Getting the reports to be useful for our call center managers was an arduous task that ultimately took around 100 hours to put together and refine. **What problems is CallTower solving and how is that benefiting you?** Providing mostly reliable direct routing call routing for our company, without the need for on-site hardware/infrastructure. Handling both phone calls and Teams calls from the same platform makes the user experience for all of our non-contact center users excellent. **Official Response from Kade Herbert:** > Thank you so much for a good review and a lengthy and detailed response - your feedback is invaluable. ### 33. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2023 **What do you like best about CallTower?** Easy to use when completely setup. No problems **What do you dislike about CallTower?** Making changes can sometimes take awhile **What problems is CallTower solving and how is that benefiting you?** Call forwarding to sales staff **Official Response from Tonya W.:** > Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you find our CallTower solution easy to use once completely set up, and that you haven't encountered any problems. At CallTower, we strive to provide seamless and user-friendly communication solutions, and it's always rewarding to receive positive reviews that reflect our commitment to customer satisfaction. ### 34. Great experience so far! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2022 **What do you like best about CallTower?** Reliable, stable phone provider. Very Rock Solid product **What do you dislike about CallTower?** They could update their Call Tower portal to be more user-friendly and intuitive. **What problems is CallTower solving and how is that benefiting you?** They are allowing us to connect to MS Teams for VOIP **Official Response from Kade Herbert:** > Thank you for a great review and good feedback! We appreciate your time and kind words. ### 35. Great Customer Service/Turnaround Times **Rating:** 5.0/5.0 stars **Reviewed by:** Amy N. | Business Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2022 **What do you like best about CallTower?** All points of contact are incredibly responsive and helpful, especially Sandy Kossek and Richard Bell! I work with them frequently on client orders and they are always so helpful in answering any questions I may have; support is also readily available should I reach out and try their best to resolve any issues. **What do you dislike about CallTower?** I don't have any complaints and find the customer portal very helpful and easy to navigate. I do think the invoice formats should be revised to either show the total amount of DID's or have the actual numbers associated with the account listed as there has been some confusion on that in the past. **What problems is CallTower solving and how is that benefiting you?** CallTower is a great business format for our customers in switching their phone systems; our clients love their new phone systems once switched and are extremely happy with the costs. **Official Response from Kade Herbert:** > Thank you so much for a fantastic review, we appreciate your feedback and support. ### 36. Great experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Timothy C. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about CallTower?** Consistent experience. Call Quality is great. customer service is amazing! **What do you dislike about CallTower?** Sometimes, the wait to talk to a customer service rep can be quite long. **What problems is CallTower solving and how is that benefiting you?** N/A **Official Response from Kade Herbert:** > Thank you so much for an outstanding review, we appreciate your great feedback. ### 37. CallTower - Teams audio conferencing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2022 **What do you like best about CallTower?** Easy to install, integrate with MS Teams for audio conferencing **What do you dislike about CallTower?** Need to ensure the operating team is cognizant of billing, usage and performance **What problems is CallTower solving and how is that benefiting you?** Enables Teams audio conferencing in Microsoft government cloud **Official Response from Kade Herbert:** > Thank you for a great review! We appreciate the feedback and kind words. ### 38. Calltower Teams Voice **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2022 **What do you like best about CallTower?** People, ease of implementation, the organization. **What do you dislike about CallTower?** There is nothing to dislike about Calltower. **What problems is CallTower solving and how is that benefiting you?** Virtual users being able to use company provide telephones. **Official Response from Kade Herbert:** > Thank you for a fantastic review! We appreciate your feedback. ### 39. Gets done what needs done **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2023 **What do you like best about CallTower?** Quick response and a very intuitive user interface that allows us to effectively accomplish daily tasks **What do you dislike about CallTower?** Sometimes there can be confusion on the integration of certain CT features with things like Teams anld how they interact with one another. **What problems is CallTower solving and how is that benefiting you?** Allows effective business communication with users and clients. **Official Response from Tonya W.:** > Thank you so much for your positive review highlighting our quick response times at CallTower! We're thrilled to hear that our team's promptness in addressing your needs stood out to you. Ensuring swift and efficient responses is a key focus for us, as we understand the importance of timely support in today's fast-paced environment. Your feedback serves as a great motivator for our team, and we'll continue to prioritize speedy and effective communication to meet your expectations. If you ever have more questions or require assistance in the future, please don't hesitate to reach out. We're here to provide you with the best service possible. Thank you for choosing CallTower! ### 40. Account setup process needs an overhaul **Rating:** 1.5/5.0 stars **Reviewed by:** Todd W. | System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2022 **What do you like best about CallTower?** Operator Connect allows us to do most of the phone system configuration within Teams and not Calltower's portal. Physical equipment that needs to be replaced every few years has now been elimated. **What do you dislike about CallTower?** Lack of communication. The client should not ask for updates, shipping dates, tracking numbers, etc. If Calltower asks for payment upfront for products being ordered, then products should be shipped once PO is received, even if that means that it would be a partial shipment. This should be explained in an email before the customer asks about it. **What problems is CallTower solving and how is that benefiting you?** Easier access to a phone system when people are remote. I have not used Calltower in the past and the porting process is scheduled for next month. This was the best solution for replacing an out dated Cisco System. **Official Response from Kade Herbert:** > Thank you for your review and your feedback - we will be sure to pass it along to the proper decision makers. Please reach out to support@calltower.com if you experience any issues. ### 41. CallTower - Positive migration **Rating:** 4.0/5.0 stars **Reviewed by:** Brandon B. | Network Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2023 **What do you like best about CallTower?** We were able to migrate from our on-premise call manager to call tower's hosted call manager solution, which made our migrations straightforward and simple **What do you dislike about CallTower?** Perhaps a better management console or better options other than an ASA for on-prem **What problems is CallTower solving and how is that benefiting you?** Call Tower has helped us provide new call centers to different business units and helped us migrate our existing contact center and provide better reporting. **Official Response from Kade Herbert:** > Thank you for your reivew! We appreciate your feedback. ### 42. An Astounding Culture of Apathy and Unresponsiveness **Rating:** 0.0/5.0 stars **Reviewed by:** Andrew L. | IT Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2022 **What do you like best about CallTower?** Like any other Operator Connect provider, the telephony services that run through Teams are as reliable as Teams is. **What do you dislike about CallTower?** It takes months of repeated calling and emailing to reach any resolution, and we have yet to receive a single correct invoice. In all my years of working with telco providers, I have never worked with a company that cares so little. **What problems is CallTower solving and how is that benefiting you?** They are presently creating problems for our accounting team. It is handy to have an Operator Connect provider for Teams calling, though. **Official Response from Kade Herbert:** > We appreciate you bringing this matter to our attention, rest assured that we will be passing this information to the related parties and we will work hard to make this right. Please reach out to support@calltower.com if you need any service assistance during the interim. Thank you. ### 43. Service is good, customer service is great **Rating:** 4.0/5.0 stars **Reviewed by:** Hannah R. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2023 **What do you like best about CallTower?** When I have an issue, they get back to me asap. **What do you dislike about CallTower?** Sometimes the instructions are a bit confusing and they need to simplify the tech talk. **What problems is CallTower solving and how is that benefiting you?** They assign us external phone numbers that link to our teams accounts. **Official Response from Kade Herbert:** > Thank you for your review! We appreciate your constructive feedback. ### 44. CallTower for Teams Phone is a great choice! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2023 **What do you like best about CallTower?** They have the most experience I have seen with this new offering from Microsoft, and you want the people that are best prepared. They have a large staff that cover all the different areas of phone system, and they are very professional with their service, so you can rest easy you will get the help you need. **What do you dislike about CallTower?** Some times the communication between depts can leave out something that you had wanted an answer to. But they did end up getting what I wanted fixed inthe end, just took a few more steps than I wanted. **What problems is CallTower solving and how is that benefiting you?** We have a somewhat complicated phone setup with multiple AA's and call queues, but their team of engineers is very knowledgeable, and can get the system to do pretty much anything you are looking to get it to do. **Official Response from Kade Herbert:** > Thank you for an excellent review! We appreciate your feedback and kind words. ### 45. Call Tower Support is A plus **Rating:** 5.0/5.0 stars **Reviewed by:** Trent S. | Corporate Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2022 **What do you like best about CallTower?** I love call tower becuase it's simple and straightforward to use. However, their support staff is top-notch. Whether it's something I personally need help with, or it's something that they need to get with the carrier with, they always take care of my issue quickly and like it's a top priority. **What do you dislike about CallTower?** Sometimes it seems like the carriers that own the DID's can be a little stingy and cause issues to persist for a bit longer than needed. **What problems is CallTower solving and how is that benefiting you?** CallTower is helping my business by allowing users to call out and have outside customers and vendors be able to reach back to them without having to go through some long call queue or IVR. **Official Response from Kade Herbert:** > Thank you so much for an excellent review! We appreciate your feedback and wish you well. ### 46. Call Tower Drops the Ball **Rating:** 2.0/5.0 stars **Reviewed by:** Mike S. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2022 **What do you like best about CallTower?** Call Tower is the go-to for GCC High Teams phone migration. They are a trusted partner and really one of only a few you can go through. **What do you dislike about CallTower?** Their customer service/project manager has extremely poor response rates. I could go a week without a response from the PM we had. I guess when you're one of only a few providers, you can just let customer service slide. **What problems is CallTower solving and how is that benefiting you?** GCC High Teams phone migration. Moving away from SIP phone and an in-house phone server is going to free up time on the management side as well as on the operator side. **Official Response from Kade Herbert:** > Thank you for your response and feeback, we will be sure to inform the relevant parties and improve performance. We appreciate your time. ### 47. It was very user friendly to use **Rating:** 5.0/5.0 stars **Reviewed by:** Kadija J. | Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2023 **What do you like best about CallTower?** It delivers the world's most advanced unified communications, contact center and collaboration solutions. **What do you dislike about CallTower?** There is nothing that I dislike at the moment **What problems is CallTower solving and how is that benefiting you?** It's solving more efficient communication between people we need to contact to efficiently run are business. **Official Response from Kade Herbert:** > Thank you so much for a great review! We appreciate your generous feedback. ### 48. First time user of VOIP **Rating:** 3.0/5.0 stars **Reviewed by:** Michael P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2023 **What do you like best about CallTower?** Service is great once you reach the tech nicians. **What do you dislike about CallTower?** Wait time to get to service is often longer than optimal. **What problems is CallTower solving and how is that benefiting you?** Connecting multiple locations. **Official Response from Kade Herbert:** > Thank you for your review, we appreciate your feedback! ### 49. FRIENDLY ACCESS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about CallTower?** Calltower is user-friendly. It's easy to navigate. **What do you dislike about CallTower?** Locating numbers that are available for use per state. **What problems is CallTower solving and how is that benefiting you?** Calltower is very helpful for us when we need to assign numbers to customers right away. **Official Response from Kade Herbert:** > Thank you for a great review, we appreciate the feedback you've provided! ### 50. Great customer service for Admins **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about CallTower?** The technical guide videos and fast customer derive is what I like about Call Tower. **What do you dislike about CallTower?** The interface for Cisco Connect cam be better **What problems is CallTower solving and how is that benefiting you?** Help with setting up Voip phones. **Official Response from Kade Herbert:** > Thank you for an excellent review, we appreciate your feedback and your patronage. ## CallTower Discussions - [What is CallTower used for?](https://www.g2.com/discussions/what-is-calltower-used-for) - 1 comment - [View CallTower pricing details and edition comparison](https://www.g2.com/products/calltower/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-26+17%3A50%3A44+-0500&secure%5Bsession_id%5D=f2544c58-99dd-4022-8638-25cbe5b7496e&secure%5Btoken%5D=756a29ea8ac3e5235a1d69dba6ca8fbe5a54e54de4fd2a8c4a3a07f97bffd8a9&format=llm_user) ## CallTower Integrations - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [Webex Calling](https://www.g2.com/products/webex-calling/reviews) - [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) ## CallTower Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top CallTower Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,381 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (4,036 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,557 reviews)