CallTower

By CallTower

4.3 out of 5 stars

How would you rate your experience with CallTower?

CallTower Pricing Overview

CallTower has not provided pricing information for this product or service. This is common practice for software sellers and service providers. Contact CallTower to obtain current pricing.

Pricing Insights

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

13 months

Average Discount

11%

Perceived Cost

$$$$$

CallTower Pricing Reviews

(2)
AB
Director of Operations
Mid-Market (51-1000 emp.)
"CallTower"
What do you like best about CallTower?

CallTower has transformed our business - the auto attendant and customization creates efficiencies throughout our organization and for our administrative positions. It has allowed our support positions to utilize their time better and allow our clients to reach their case worker/team much quicker. It is empowering to both our clients and to our end-users. The implementation process was smooth, organized and thoughtful. It is also a very fiscally responsible system. Review collected by and hosted on G2.com.

What do you dislike about CallTower?

We have not run into anything significant that we dislike. Review collected by and hosted on G2.com.

Response from Tonya W. of CallTower

Thank you so much for sharing this wonderful feedback! We’re thrilled to hear how CallTower has streamlined your business operations and empowered both your clients and internal teams with greater efficiency and flexibility. It’s especially great to know that the auto attendant and customization features are helping your clients connect with the right people more quickly, while also giving your staff more time back in their day.

We’re also delighted that the implementation process met your expectations and that you’re seeing the value of a more cost-effective system. Knowing that CallTower is making a positive impact on both your organization and your clients is exactly what we strive for.

We truly appreciate your partnership and look forward to supporting your continued success!

Lauren D.
LD
"Responsive Support, but Needs Improvement on Issue Resolution"
What do you like best about CallTower?

I like the speed at which I get a response from service technicians and specific individuals I have worked with. Overall, Lotus is by far the best technician I have worked with, and the way she handles situations reflects responsive and effective communication. Review collected by and hosted on G2.com.

What do you dislike about CallTower?

The minimum requirements for texting-related issues are too strict and feel bad from a customer point of view. When requesting assistance, technicians sometimes assume I mean something beyond their scope and say there's no help available, rather than asking for clarification. Review collected by and hosted on G2.com.

Response from Tonya W. of CallTower

Thank you for sharing your feedback with us. We're happy to hear about your positive experiences with our responsive support team, especially with Lotus. We appreciate your constructive criticism regarding the issue resolution process and will certainly look into ways to improve our communication and understanding of customer concerns. Your insights are invaluable in helping us enhance our services.

If you have any specific examples or suggestions, please contact us ad we are committed to providing the best possible support experience for you. Thank you for choosing CallTower for your calling and texting needs.

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