Compare CallTower and RingEX 
At a Glance
Market Segments
Mid-Market (63.6% of reviews)
Small-Business (57.9% of reviews)
Entry-Level Pricing
No pricing available
$30.00 1 User Per Month
CallTower
Star Rating
(371)4.3 out of 5
Market Segments
Mid-Market (63.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CallTowerRingEX
Star Rating
(1,346)4.2 out of 5
Market Segments
Small-Business (57.9% of reviews)
Pros & Cons
Entry-Level Pricing
$30.00 1 User Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that RingEX excels in providing a seamless communication experience, integrating various tools like phone calls, team messaging, SMS, and video meetings into one platform. Users appreciate how this integration streamlines workflows, making it easy to connect with others without switching between different apps.
- Users say that CallTower shines in its reliability and customer support, particularly for those implementing Microsoft Teams voice services. Reviewers highlight the excellent quality of service and the willingness of CallTower's team to assist in creating tailored solutions, which enhances the overall user experience.
- According to verified reviews, RingEX has a significantly higher overall satisfaction score compared to CallTower, indicating that users feel more positively about their experience with RingEX. This is reflected in the ease of managing settings and the user-friendly interface that many find efficient.
- Reviewers mention that while CallTower offers strong integration with Microsoft Teams and Webex Calling, some users have noted challenges with the setup process. In contrast, RingEX is praised for its intuitive onboarding, which helps users get started quickly and efficiently.
- G2 reviewers highlight that RingEX's mobile access is a standout feature, with users enjoying the flexibility to manage communications on the go. This is particularly beneficial for small businesses that require constant connectivity, whereas CallTower's mobile capabilities are seen as less robust.
- Users report that while both platforms offer solid call management features, RingEX stands out with its advanced call routing and callback options, which enhance user experience. CallTower, while effective, has received mixed feedback regarding its call management capabilities, suggesting room for improvement in this area.
Pricing
Entry-Level Pricing
CallTower
No pricing availableRingEX
Core
$30.00
1 User Per Month
A reliable, core phone system to get your business up and running
- Unlimited domestic calling
- SMS and MMS
- IVR
Free Trial
CallTower
No trial information availableRingEX
Free Trial is available
Ratings
Meets Requirements
9.0
289
8.8
1,098
Ease of Use
8.8
294
8.6
1,115
Ease of Setup
8.5
263
8.2
697
Ease of Admin
8.4
243
8.3
616
Quality of Support
8.7
285
8.0
1,001
Has the product been a good partner in doing business?
8.9
246
8.3
605
Product Direction (% positive)
8.0
277
7.9
1,077
Features by Category
Documents
Not enough data
Feature Not Available
Not enough data
7.3
148
Not enough data
8.1
156
Agentic AI - Online Fax
Not enough data
8.5
11
Not enough data
8.6
11
Sending
Not enough data
9.1
173
Not enough data
9.1
169
Not enough data
8.9
158
Not enough data
9.2
161
Not enough data
8.9
164
Not enough data
9.1
165
Host Tools
Not enough data
8.5
76
Not enough data
8.7
81
Not enough data
9.0
91
Attendee Tools
Not enough data
8.7
85
Not enough data
8.9
85
Not enough data
8.1
68
Post-Event Tools
Not enough data
8.5
65
Not enough data
8.3
68
Integrations
Not enough data
8.1
59
Not enough data
8.4
66
Agentic AI - Webinar
Not enough data
7.7
8
Not enough data
7.7
8
Not enough data
7.5
8
Not enough data
8.1
8
Not enough data
8.1
8
Channels
9.4
8
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
7.7
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
9.0
7
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Collaboration Tools
Not enough data
9.1
253
Not enough data
9.1
141
Not enough data
8.6
116
Not enough data
8.9
140
Not enough data
9.1
122
Meeting Coordination
Not enough data
8.8
243
Not enough data
9.1
235
Not enough data
8.9
223
Not enough data
9.0
145
Software Type
Not enough data
9.0
244
Not enough data
9.0
143
Not enough data
9.2
160
Agentic AI - Video Conferencing
Not enough data
8.3
13
Not enough data
8.5
12
Not enough data
8.3
12
Platform
7.4
25
Feature Not Available
7.7
32
9.0
237
8.0
29
8.7
222
8.4
31
9.1
232
8.0
28
8.7
220
8.0
27
8.5
213
8.5
30
8.7
218
Generative AI
7.4
24
Feature Not Available
Workforce Management
8.2
30
8.8
221
8.1
30
8.6
214
Call Center Infrastructure (CCI)
Not enough data
8.9
22
Not enough data
8.9
22
Not enough data
9.1
22
Not enough data
8.9
22
Administrative
8.0
27
8.8
224
8.1
27
8.6
222
Basic Communication - Cloud PBX
Not enough data
8.9
58
Not enough data
8.9
57
Not enough data
9.1
55
Not enough data
8.2
55
Not enough data
9.1
56
Not enough data
8.8
55
Advanced Features - Cloud PBX
Not enough data
8.7
52
Not enough data
8.5
54
Not enough data
8.6
53
Not enough data
8.9
54
Platform Basics - VoIP Providers
8.5
22
8.5
95
8.8
23
8.7
111
6.8
21
8.4
86
8.0
25
8.1
98
7.2
21
8.0
82
7.0
22
8.1
80
Basic Communication
9.0
164
9.1
524
|
Verified
7.9
130
8.3
399
|
Verified
7.5
125
8.7
433
|
Verified
7.9
122
8.2
362
|
Verified
8.4
143
8.5
429
|
Verified
8.7
147
9.0
436
|
Verified
Agentic AI - VoIP Providers
6.0
12
7.9
52
6.0
12
8.1
54
5.9
11
8.0
52
5.8
11
8.0
50
Access
7.9
125
8.2
379
|
Verified
7.2
114
8.4
394
|
Verified
7.4
111
8.6
425
Advanced Features
7.4
130
8.3
445
7.9
140
8.4
405
|
Verified
8.8
144
9.0
469
|
Verified
Agentic AI - UCaaS Platforms
5.9
17
Not enough data
7.2
23
Not enough data
5.9
17
Not enough data
5.7
16
Not enough data
Extensions
7.2
65
Feature Not Available
8.0
72
8.7
52
|
Verified
7.4
63
8.2
18
Features
8.3
70
8.8
56
|
Verified
6.9
62
Feature Not Available
6.7
58
8.6
53
|
Verified
8.1
67
8.5
52
|
Verified
7.8
63
8.6
53
|
Verified
7.0
61
8.2
49
Categories
Categories
Shared Categories
CallTower and RingEX are categorized as UCaaS Platforms, VoIP Providers, and Call Center Infrastructure (CCI)
Reviews
Reviewers' Company Size
CallTower
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RingEX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.2%
Non-Profit Organization Management
6.6%
Manufacturing
6.3%
Financial Services
5.2%
Construction
4.0%
Other
68.8%
Computer Software
9.5%
Insurance
5.3%
Information Technology and Services
5.2%
Financial Services
4.9%
Staffing and Recruiting
4.8%
Other
70.5%
Discussions
What is CallTower used for?
1 Comment
TW
CallTower is a leading provider of cloud-based unified communications (UCaaS) and contact center solutions (CCaaS) that enhance business communication and...Read more
CallTower has no more discussions with answers
What’s involved in setting up my RingCentral Office business phone system?
2 Comments
Official Response from RingEX
There is no PBX hardware to install or technical contractors needed for an on-site setup to start using your phone system. Once you’ve purchased RingCentral...Read more
Is RingCentral good?
1 Comment
JM
We love RingCentral! It's great that it allows us to call from a main office phone number and provides each user their own work cell/direct number from which...Read more
Why don't you make it more user-friendly?
1 Comment
RC
Brianna, thanks for this feedback. Can you tell us more about what you'd like to customize? If we can't make recommendations, we would love to have you visit...Read more
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