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Compare CallTower and RingEX 
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At a Glance
Market Segments
Mid-Market (63.1% of reviews)
Small-Business (57.2% of reviews)
Entry-Level Pricing
No pricing available
$30.00 1 User Per Month
CallTower
Star Rating
(353)4.3 out of 5
Market Segments
Mid-Market (63.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CallTowerRingEX
Star Rating
(1,256)4.1 out of 5
Market Segments
Small-Business (57.2% of reviews)
Pros & Cons
Entry-Level Pricing
$30.00 1 User Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that RingEX excels in mobile access, scoring 9.0 compared to CallTower's 7.7. Reviewers mention that the mobile app is intuitive and allows for seamless communication on the go, making it a favorite for small businesses with remote teams.
- Reviewers mention that CallTower has a slight edge in quality of support, with a score of 8.7 versus RingEX's 8.0. Users on G2 appreciate CallTower's responsive customer service and detailed documentation, which helps resolve issues quickly.
- Users say that RingEX shines in call routing, achieving a score of 9.1 compared to CallTower's 8.4. Reviewers highlight the advanced call routing features that allow for efficient handling of incoming calls, which is crucial for small businesses managing high call volumes.
- G2 users report that RingEX offers superior omnichannel capabilities, scoring 8.2 against CallTower's 7.4. Reviewers mention that the integration of various communication channels enhances customer engagement and provides a more cohesive user experience.
- Users on G2 highlight that CallTower's ease of setup is slightly better, with a score of 8.4 compared to RingEX's 8.2. Reviewers mention that CallTower's straightforward installation process is beneficial for mid-market companies looking to implement solutions quickly.
- Reviewers mention that RingEX provides robust call management features, scoring 8.9, while CallTower follows closely with 8.7. Users appreciate the detailed analytics and reporting tools in RingEX that help track call performance and improve operational efficiency.
Pricing
Entry-Level Pricing
CallTower
No pricing availableRingEX
Core
$30.00
1 User Per Month
A reliable, core phone system to get your business up and running
- Unlimited domestic calling
- SMS and MMS
- IVR
Free Trial
CallTower
No trial information availableRingEX
Free Trial is available
Ratings
Meets Requirements
9.0
276
8.8
1,043
Ease of Use
8.7
281
8.6
1,058
Ease of Setup
8.4
250
8.2
644
Ease of Admin
8.4
238
8.3
564
Quality of Support
8.7
273
8.0
946
Has the product been a good partner in doing business?
8.9
241
8.3
554
Product Direction (% positive)
8.0
267
7.9
1,025
Features by Category
Documents
Not enough data
7.7
156
Not enough data
7.4
150
Not enough data
8.1
158
Agentic AI - Online Fax
Not enough data
8.7
13
Not enough data
8.8
13
Sending
Not enough data
9.1
173
Not enough data
9.1
171
Not enough data
8.9
159
Not enough data
9.2
162
Not enough data
8.9
165
Not enough data
9.1
166
Host Tools
Not enough data
8.5
76
Not enough data
8.7
81
Not enough data
9.0
91
Attendee Tools
Not enough data
8.7
85
Not enough data
8.9
85
Not enough data
8.1
68
Post-Event Tools
Not enough data
8.5
65
Not enough data
8.3
68
Integrations
Not enough data
8.1
59
Not enough data
8.4
66
Agentic AI - Webinar
Not enough data
7.7
8
Not enough data
7.7
8
Not enough data
7.5
8
Not enough data
8.1
8
Not enough data
8.1
8
Channels
9.2
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
7.7
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
9.0
7
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Collaboration Tools
Not enough data
9.1
256
Not enough data
9.1
144
Not enough data
8.7
119
Not enough data
8.9
142
Not enough data
9.1
125
Meeting Coordination
Not enough data
8.8
245
Not enough data
9.1
238
Not enough data
8.9
226
Not enough data
9.1
148
Software Type
Not enough data
9.0
245
Not enough data
9.1
146
Not enough data
9.2
162
Agentic AI - Video Conferencing
Not enough data
8.6
16
Not enough data
8.8
15
Not enough data
8.7
15
Platform
7.4
25
8.2
204
7.7
32
9.0
237
8.0
29
8.7
222
8.4
31
9.1
232
8.0
28
8.7
221
8.0
27
8.6
213
8.5
30
8.8
220
Generative AI
7.4
24
Feature Not Available
Workforce Management
8.2
30
8.8
221
8.1
30
8.6
215
Call Center Infrastructure (CCI)
Not enough data
9.0
24
Not enough data
9.0
24
Not enough data
9.2
24
Not enough data
9.0
24
Administrative
8.0
27
8.8
224
8.1
27
8.7
222
Basic Communication - Cloud PBX
Not enough data
8.9
57
Not enough data
8.9
56
Not enough data
9.1
55
Not enough data
8.2
54
Not enough data
9.1
56
Not enough data
8.8
55
Advanced Features - Cloud PBX
Not enough data
8.7
52
Not enough data
8.5
54
Not enough data
8.6
53
Not enough data
9.0
54
Platform Basics - VoIP Providers
8.5
22
8.4
91
8.8
23
9.0
97
6.8
21
8.4
88
7.8
23
8.3
90
7.2
21
8.0
85
7.0
22
8.1
83
Basic Communication
9.0
162
9.0
494
|
Verified
7.9
130
8.3
394
|
Verified
7.5
125
8.7
421
|
Verified
7.9
122
8.2
365
|
Verified
8.4
143
8.5
429
|
Verified
8.7
147
9.0
436
|
Verified
Agentic AI - VoIP Providers
6.0
12
8.0
56
6.0
12
8.2
56
5.9
11
8.1
56
5.8
11
8.0
54
Access
7.9
125
8.2
382
|
Verified
7.2
114
8.4
397
|
Verified
7.5
110
8.6
424
Advanced Features
7.4
130
8.3
443
7.9
140
8.4
406
|
Verified
8.8
144
9.1
463
|
Verified
Agentic AI - UCaaS Platforms
5.9
17
Not enough data
7.0
21
Not enough data
5.9
17
Not enough data
5.7
16
Not enough data
Extensions
7.2
65
8.7
51
|
Verified
7.9
69
8.7
53
|
Verified
7.4
61
Feature Not Available
Features
8.2
68
8.8
56
|
Verified
6.8
61
8.4
51
|
Verified
6.7
58
8.5
55
|
Verified
8.0
65
8.6
53
|
Verified
7.7
61
8.6
54
|
Verified
7.0
60
8.2
51
Categories
Categories
Shared Categories
CallTower and RingEX are categorized as UCaaS Platforms, VoIP Providers, and Call Center Infrastructure (CCI)
Reviews
Reviewers' Company Size
CallTower
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RingEX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.2%
Manufacturing
6.3%
Non-Profit Organization Management
6.3%
Financial Services
5.4%
Construction
4.2%
Other
68.8%
Computer Software
9.8%
Information Technology and Services
5.3%
Insurance
5.0%
Staffing and Recruiting
4.8%
Financial Services
4.8%
Other
70.3%
Discussions
What is CallTower used for?
1 Comment
TW
CallTower is a leading provider of cloud-based unified communications (UCaaS) and contact center solutions (CCaaS) that enhance business communication and...Read more
CallTower has no more discussions with answers
What’s involved in setting up my RingCentral Office business phone system?
2 Comments
AG
For us it was really simple. The account manager actually did the setup over screen share and showed us how he was setting it up as he was going along. So...Read more
How much does RingCentral Office cost?
1 Comment
Official Response from RingEX
RingCentral Office offers simple, all-inclusive pricing with a predictable low monthly cost.
All editions include everything you need for your business,...Read more
Is there a free trial for RingCentral Office?
1 Comment
Official Response from RingEX
RingCentral Office comes with a 30-day money-back guarantee, so there’s no risk in purchasing and trying it for your business. The phones can also be...Read more
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