Link copied to clipboard # CallTower vs RingEX Comparison - What are their main differences? Share [ Export ](/compare/calltower/ringex/export.csv) CallTowerRingEX[+ Add Product](#) Reviews **CallTower** [ 4.3/5(382) ](https://www.g2.com/products/calltower/reviews#reviews) **RingEX** [ 4.2/5(1,490) ](https://www.g2.com/products/ringex/reviews#reviews) Pricing **CallTower** No pricing available **RingEX** Free Trial **$30.00** 1 User Per Month · Core **Pricing Insights** from reviews Time to Implement **CallTower** 3 months Based on 10 responses **RingEX** 1 monthFaster Based on 67 responses Return on Investment **CallTower** 13 months Based on 7 responses **RingEX** 12 months1 month sooner Based on 65 responses Perceived Cost **CallTower** $$$$$ **RingEX** $$$$$ Average Discount **CallTower** 11% **RingEX** 11% ![CallTower](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_5fcdcd2d21f3348276a853a145185787/calltower.png "CallTower") ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX") G2 offers free advice on this comparison. Chat with an expert How do we contact you? ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message ![](/assets/advisor_router/phone_call-c9171db19e0526ecaea5fcbe1122f2ba459d8ab314c830a23440e5a1a536d62f.svg)Phone Call Who do you want to talk with? ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)AI Agent ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human Pros & Cons **CallTower** [ Customer Support (56) ](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1398213&qs=pros-and-cons#reviews)[ Helpful (49) ](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1398236&qs=pros-and-cons#reviews)[ Customer Service (16) ](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1399394&qs=pros-and-cons#reviews)[ Billing Issues (12) ](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1399193&qs=pros-and-cons#reviews) **RingEX** [ Ease of Use (195) ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778475&qs=pros-and-cons#reviews)[ Customer Support (124) ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778227&qs=pros-and-cons#reviews)[ Complex Processes (44) ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778806&qs=pros-and-cons#reviews)[ Call Issues (42) ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778034&qs=pros-and-cons#reviews) Integrations **CallTower** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_69054bc7d40597b06fc3905720ccc914/microsoft-outlook.png "Product Avatar Image") Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_218a6468d313312e43446d6a8135f441/microsoft-teams.png "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1c993a6e283a9bd6408ff2c4457aa165/agentforce-360-platform-formerly-salesforce-platform.png "Product Avatar Image") Salesforce Platform ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png "Product Avatar Image") Talkdesk ](https://www.g2.com/products/talkdesk/reviews)[ View all ](https://www.g2.com/products/calltower/integrations) **RingEX** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image") ActiveCampaign ](https://www.g2.com/products/activecampaign/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ff47c687f709c1066319182e9ab0b3b5/apple-ios.png "Product Avatar Image") iOS ](https://www.g2.com/products/apple-ios/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a3c6c39bf8b8eb277cfcd42d9bbca1e/asana.png "Product Avatar Image") Asana ](https://www.g2.com/products/asana/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_58892ae6dbe98f8c5ff1112541c64b94/athenaone.jpeg "Product Avatar Image") athenaOne ](https://www.g2.com/products/athenaone/reviews)[ View all ](https://www.g2.com/products/ringex/integrations) Screenshots **CallTower** No screenshot available **RingEX** ![RingEX screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/58552/1.JPG) Ratings Meets Requirements **CallTower** 9.0 9.0299 **RingEX** 8.8 8.81,196 Ease of Use **CallTower** 8.8 8.8303 **RingEX** 8.6 8.61,214 Ease of Setup **CallTower** 8.5 8.5272 **RingEX** 8.2 8.2792 Ease of Admin **CallTower** 8.4 8.4252 **RingEX** 8.3 8.3687 Quality of Support **CallTower** 8.7 8.7295 **RingEX** 8.1 8.11,098 Has the product been a good partner in doing business? **CallTower** 8.9 8.9257 **RingEX** 8.4 8.4674 Product Direction (% positive) **CallTower** 8.0 8.0285 **RingEX** 7.9 7.91,152 Features Call Center Infrastructure (CCI)[Hide 62 FeaturesShow 62 Features](javascript:void(0);) 8.0 35 8.8 266 Platform Mobile Access 7.7 32 9.0(won by 1.3) 242 (There is a greater than 0.5 difference between this product's rating and its competitors) Queue Management 8.0 29 8.7(won by 0.7) 226 (There is a greater than 0.5 difference between this product's rating and its competitors) Call Routing 8.4 31 9.1(won by 0.7) 239 (There is a greater than 0.5 difference between this product's rating and its competitors) Call Back 8.0 28 8.7(won by 0.7) 223 (There is a greater than 0.5 difference between this product's rating and its competitors) IVR 8.0 27 8.5(won by 0.5) 215 (There is a greater than 0.5 difference between this product's rating and its competitors) Automatic Call Distribution 8.5 30 8.8(won by 0.3) 222 Omnichannel 7.4(won by default) 25 Feature Not Available Call Transfer Not enough data Not enough data Contact Management Not enough data Not enough data Call Center Management Not enough data Not enough data Multi-Channel Management Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Campaign Management Not enough data Not enough data Call List Management Not enough data Not enough data Generative AI AI Text-to-Speech 7.4(won by default) 24 Feature Not Available Generative AI Not enough data Not enough data Workforce Management Call Monitoring 8.2 30 8.8(won by 0.6) 226 (There is a greater than 0.5 difference between this product's rating and its competitors) Performance Evaluation 8.1 30 8.7(won by 0.6) 219 (There is a greater than 0.5 difference between this product's rating and its competitors) Real-Time Monitoring Not enough data Not enough data Monitoring Not enough data Not enough data Call Center Infrastructure (CCI) Autonomous Task Execution Not enough data 8.9(won by default) 23 Cross-system Integration Not enough data 8.8(won by default) 24 Natural Language Interaction Not enough data 9.1(won by default) 23 Proactive Assistance Not enough data 9.0(won by default) 23 Third-Party Integrations Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Multi-Language Not enough data Not enough data Administrative Call Recording 8.0 27 8.8(won by 0.8) 229 (There is a greater than 0.5 difference between this product's rating and its competitors) Reporting & Dashboards 8.1 27 8.6(won by 0.5) 228 (There is a greater than 0.5 difference between this product's rating and its competitors) Call Reporting Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Additional Functionality Chat/Messaging Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Customer History Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Phone Key Input Not enough data Not enough data Call Logging Not enough data Not enough data Customizable Reports Not enough data Not enough data Real-Time Data Not enough data Not enough data AI Copilot Not enough data Not enough data CRM Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Activity Tracking Not enough data Not enough data Live Chat Not enough data Not enough data Call Scripting Not enough data Not enough data Contact Database Not enough data Not enough data Voice Mail Not enough data Not enough data Voice Customization Not enough data Not enough data API Not enough data Not enough data Call Tracking Not enough data Not enough data SMS Messaging Not enough data Not enough data Callback Scheduling Not enough data Not enough data Caller ID Not enough data Not enough data Predictive Dialer Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Auto-Dialer Not enough data Not enough data Pre-recorded Messages Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Multiple Scripts Not enough data Not enough data Interaction Tracking Not enough data Not enough data Call Disposition Not enough data Not enough data VoIP Providers[Hide 93 FeaturesShow 93 Features](javascript:void(0);) 7.6 183 8.7 685 Platform Basics - VoIP Providers PBX systems, VoIP Softphone 8.6(won by 0.1) 23 8.5 99 Call Management 8.9(won by 0.2) 24 8.7 157 Network monitoring 6.7 20 8.5(won by 1.8) 94 (There is a greater than 0.5 difference between this product's rating and its competitors) Integrations 8.2(won by 0.2) 28 8.0 119 Virtual PBX 7.2 21 8.0(won by 0.8) 82 (There is a greater than 0.5 difference between this product's rating and its competitors) SIP trunking services 7.2 23 8.1(won by 0.9) 80 (There is a greater than 0.5 difference between this product's rating and its competitors) Third-Party Integrations Not enough data 8.0(won by default) 5 Contact Management Not enough data Not enough data Communication Management Not enough data Not enough data Fax Management Not enough data Not enough data Call List Management Not enough data Not enough data Call Center Management Not enough data Not enough data Queue Management Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Call Monitoring Not enough data Not enough data Workflow Management Not enough data Not enough data Call Center Integration Not enough data Not enough data Basic Communication Phone Calls 9.0 169 9.1(won by 0.1) 584 | Verified Video Calls 7.9 131 8.3(won by 0.4) 417 | Verified Instant Messaging 7.5 127 8.8(won by 1.3) 460 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Screen Sharing 7.9 123 8.2(won by 0.3) 370 | Verified Conference Calls 8.4 145 8.6(won by 0.2) 437 | Verified Desk-to-Desk Calls 8.7 149 9.0(won by 0.3) 447 | Verified SMS Messaging Not enough data 9.4(won by default) 9 Chat/Messaging Not enough data 9.3(won by default) 10 Two-Way Audio & Video Not enough data 9.0(won by default) 7 Video Call Recording Not enough data Not enough data SIP Trunking Not enough data Not enough data Agentic AI - VoIP Providers Autonomous Task Execution 6.0 12 8.0(won by 2.0) 55 (There is a greater than 0.5 difference between this product's rating and its competitors) Cross-system Integration 6.3 13 8.2(won by 1.9) 56 (There is a greater than 0.5 difference between this product's rating and its competitors) Adaptive Learning 5.9 11 8.1(won by 2.2) 53 (There is a greater than 0.5 difference between this product's rating and its competitors) Proactive Assistance 5.8 11 8.1(won by 2.3) 55 (There is a greater than 0.5 difference between this product's rating and its competitors) Access Software Pairing 7.9 125 8.2(won by 0.3) 382 | Verified Browser Extension 7.2 114 8.4(won by 1.2) 398 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Individual Download 7.4 111 8.6(won by 1.2) 433 (There is a greater than 0.5 difference between this product's rating and its competitors) Advanced Features Hold Music 7.4 131 8.3(won by 0.9) 454 (There is a greater than 0.5 difference between this product's rating and its competitors) Automated Attendants 7.9 141 8.4(won by 0.5) 419 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) VOiP Number 8.8 145 9.1(won by 0.3) 486 | Verified Additional Functionality Multi-Channel Communication Not enough data 10.0(won by default) 9 Real-Time Analytics Not enough data 10.0(won by default) 5 Activity Dashboard Not enough data 8.0(won by default) 5 Reporting & Statistics Not enough data 8.1(won by default) 7 Generative AI Not enough data 9.7(won by default) 6 Call Transfer Not enough data 9.0(won by default) 5 Voice Mail Not enough data 8.3(won by default) 5 Mobile Access Not enough data 8.9(won by default) 14 IVR Not enough data 8.3(won by default) 6 Interaction Tracking Not enough data 9.7(won by default) 5 Call Routing Not enough data 9.3(won by default) 9 Video Conferencing Not enough data 9.3(won by default) 5 VoIP Connection Not enough data 8.3(won by default) 5 Reporting/Analytics Not enough data 8.1(won by default) 7 Call Queues Not enough data 10.0(won by default) 5 Unified Communications Not enough data 9.6(won by default) 8 Live Chat Not enough data Not enough data Customizable Reports Not enough data Not enough data Call Tracking Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Real-Time Data Not enough data Not enough data Purchasing & Receiving Not enough data Not enough data Employee Directory Not enough data Not enough data AI Copilot Not enough data Not enough data Activity Tracking Not enough data Not enough data Collaboration Tools Not enough data Not enough data Call Scripting Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Call Recording Not enough data Not enough data Virtual Call Center Not enough data Not enough data CRM Not enough data Not enough data Auto-Dialer Not enough data Not enough data Contact Database Not enough data Not enough data Call Reporting Not enough data Not enough data Call Logging Not enough data Not enough data Caller ID Not enough data Not enough data Customizable Caller ID Not enough data Not enough data Callback Scheduling Not enough data Not enough data API Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Call Conferencing Not enough data Not enough data Call Disposition Not enough data Not enough data Predictive Dialer Not enough data Not enough data Spam Blocker Not enough data Not enough data On-Demand Recording Not enough data Not enough data Caller Profiles Not enough data Not enough data Multiple User Accounts Not enough data Not enough data Conferencing Not enough data Not enough data Text to Speech Not enough data Not enough data VoIP Not enough data Not enough data Call Screening Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Online Voice Transmission Not enough data Not enough data Voicemail Transcription Not enough data Not enough data UCaaS Platforms[Hide 51 FeaturesShow 51 Features](javascript:void(0);) 7.1 92 8.9 88 Agentic AI - UCaaS Platforms Cross-system Integration 7.2 23 9.0(won by 1.8) 5 (There is a greater than 0.5 difference between this product's rating and its competitors) Autonomous Task Execution 5.9(won by default) 17 Not enough data Adaptive Learning 5.9(won by default) 17 Not enough data Natural Language Interaction 5.7(won by default) 16 Not enough data Third-Party Integrations Not enough data Not enough data Extensions Native VoIP 8.0 72 8.8(won by 0.8) 56 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) CCaaS Option 7.4 63 8.4(won by 1.0) 20 (There is a greater than 0.5 difference between this product's rating and its competitors) Tenancy Flexibility 7.2(won by default) 65 Feature Not Available Features Voicemail to Email 8.3 71 9.0(won by 0.7) 66 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) File Sharing 6.7 58 8.7(won by 2.0) 56 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Voice Conferencing 8.1 67 8.7(won by 0.6) 59 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Video Conferencing 7.8 63 8.7(won by 0.9) 60 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Conference Transcripts 7.0 61 8.3(won by 1.3) 54 (There is a greater than 0.5 difference between this product's rating and its competitors) Voicemail to SMS 6.9(won by default) 62 Feature Not Available IVR Not enough data 9.7(won by default) 5 Customizable Reports Not enough data 10.0(won by default) 5 Electronic Faxes Not enough data Not enough data Video Call Recording Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Meeting Management Not enough data Not enough data Screen Sharing Not enough data Not enough data Two-Way Audio & Video Not enough data Not enough data Virtual Voicemail Not enough data Not enough data Additional Functionality Access Controls/Permissions Not enough data 8.3(won by default) 5 SMS Messaging Not enough data 9.0(won by default) 5 Trend Analysis Not enough data Not enough data Generative AI Not enough data Not enough data Voice Mail Not enough data Not enough data SSL Security Not enough data Not enough data Caller ID Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Activity Tracking Not enough data Not enough data Interaction Tracking Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Virtual Backgrounds Not enough data Not enough data Mobile Access Not enough data Not enough data Contact Management Not enough data Not enough data Call Center Management Not enough data Not enough data Call Tracking Not enough data Not enough data Call Transfer Not enough data Not enough data Group Messaging Not enough data Not enough data Call Recording Not enough data Not enough data AI Copilot Not enough data Not enough data Call Monitoring Not enough data Not enough data Task Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Routing Not enough data Not enough data Multi-User Collaboration Not enough data Not enough data Single Sign On Not enough data Not enough data Chat/Messaging Not enough data Not enough data Online Fax[Hide 60 FeaturesShow 60 Features](javascript:void(0);) Not enough data 8.7 188 Documents Document Signature Not enough data 7.4(won by default) 150 Storage Not enough data 8.1(won by default) 158 Editing Not enough data Feature Not Available Fax to Email Not enough data Not enough data Document Storage Not enough data Not enough data Secure Data Storage Not enough data Not enough data Electronic Signature Not enough data Not enough data Agentic AI - Online Fax Autonomous Task Execution Not enough data 8.5(won by default) 11 Cross-system Integration Not enough data 8.6(won by default) 11 Active Directory Integration Not enough data Not enough data Third-Party Integrations Not enough data Not enough data File Transfer Not enough data Not enough data Sending Fax Number Not enough data 9.0(won by default) 176 Existing Numbers Not enough data 9.1(won by default) 173 Cross-Platform Sending Not enough data 8.9(won by default) 160 Unlimited Sending Not enough data 9.2(won by default) 163 Contact Management Not enough data 8.9(won by default) 166 Alerts Not enough data 9.1(won by default) 167 Print Management Not enough data Not enough data File Management Not enough data Not enough data Invoice Management Not enough data Not enough data Email Management Not enough data Not enough data Compliance Management Not enough data Not enough data Communication Management Not enough data Not enough data Call Center Management Not enough data Not enough data User Management Not enough data Not enough data Email to Fax Not enough data Not enough data Fax Management Not enough data Not enough data Additional Functionality Full Text Search Not enough data Not enough data HIPAA Compliant Not enough data Not enough data Audit Trail Not enough data Not enough data Delivery Tracking Not enough data Not enough data Multiple Format Support Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data FoIP Not enough data Not enough data Purchasing & Receiving Not enough data Not enough data SMS Messaging Not enough data Not enough data CRM Not enough data Not enough data Whitelisting/Blacklisting Not enough data Not enough data Status Tracking Not enough data Not enough data Multiple User Accounts Not enough data Not enough data Archiving & Retention Not enough data Not enough data Encryption Not enough data Not enough data Document Templates Not enough data Not enough data Generative AI Not enough data Not enough data Self Service Portal Not enough data Not enough data Electronic Faxes Not enough data Not enough data Collaboration Tools Not enough data Not enough data AI Copilot Not enough data Not enough data Voice Mail Not enough data Not enough data Automated Routing Not enough data Not enough data Reporting & Statistics Not enough data Not enough data API Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Caller ID Not enough data Not enough data SSL Security Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Activity Tracking Not enough data Not enough data Monitoring Not enough data Not enough data Contact Database Not enough data Not enough data Webinar[Hide 53 FeaturesShow 53 Features](javascript:void(0);) Not enough data 8.3 107 Host Tools Customizable Branding Not enough data 8.5(won by default) 77 Role-based Access Not enough data 8.7(won by default) 82 Recording Not enough data 9.0(won by default) 92 Mobile Access Not enough data Not enough data Attendee Tools Registration Not enough data 8.8(won by default) 86 Attendee Live Chat Not enough data 8.9(won by default) 86 Polls and Surveys Not enough data 8.2(won by default) 69 Post-Event Tools Reporting/Analytics Not enough data 8.5(won by default) 66 Attendee Reports Not enough data 8.4(won by default) 69 Integrations Social Media Integration Not enough data 8.1(won by default) 60 Third-Party Integrations Not enough data 8.4(won by default) 67 Agentic AI - Webinar Autonomous Task Execution Not enough data 7.7(won by default) 8 Multi-step Planning Not enough data 7.7(won by default) 8 Cross-system Integration Not enough data 7.5(won by default) 8 Natural Language Interaction Not enough data 8.1(won by default) 8 Proactive Assistance Not enough data 8.1(won by default) 8 Additional Functionality Electronic Hand Raising Not enough data Not enough data Surveys & Feedback Not enough data Not enough data On-Demand Webinars Not enough data Not enough data Email Reminders Not enough data Not enough data AI Copilot Not enough data Not enough data Customizable Templates Not enough data Not enough data Content Management Not enough data Not enough data Social Promotion Not enough data Not enough data Audience Engagement Not enough data Not enough data Presentation Streaming Not enough data Not enough data Contact Management Not enough data Not enough data Quizzes Not enough data Not enough data Video Support Not enough data Not enough data User Management Not enough data Not enough data Real-Time Data Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Breakout Rooms Not enough data Not enough data Video Conferencing Not enough data Not enough data Event Management Not enough data Not enough data Polls/Voting Not enough data Not enough data API Not enough data Not enough data File Sharing Not enough data Not enough data Calendar Management Not enough data Not enough data Screen Sharing Not enough data Not enough data Generative AI Not enough data Not enough data Registration Management Not enough data Not enough data Engagement Tracking Not enough data Not enough data Q&A Management Not enough data Not enough data Multi hosts Not enough data Not enough data Event Scheduling Not enough data Not enough data CRM Not enough data Not enough data Document Storage Not enough data Not enough data Whiteboard Not enough data Not enough data Activity Dashboard Not enough data Not enough data Two-Way Audio & Video Not enough data Not enough data Meeting Management Not enough data Not enough data Video Streaming Not enough data Not enough data Contact Center[Hide 68 FeaturesShow 68 Features](javascript:void(0);) 10.0 13 Not enough data Channels Voice 9.4(won by default) 9 Not enough data Social Not enough data Not enough data Live Chat Not enough data Not enough data Mobile SMS Not enough data Not enough data Email Not enough data Not enough data Generative AI AI Text-to-Speech Not enough data Not enough data Generative AI Not enough data Not enough data Functions Call Routing 7.7(won by default) 5 Not enough data Session Queuing 9.0(won by default) 5 Not enough data Concurrent Calling 8.7(won by default) 5 Not enough data Speech Analytics Not enough data Not enough data Auto Dialer Not enough data Not enough data IVR Not enough data Not enough data Inbound Screen Pop Not enough data Not enough data Persistent Data Not enough data Not enough data Predictive Dialer Not enough data Not enough data Automated Routing Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Agentic AI - Contact Center Autonomous Task Execution Not enough data Not enough data Cross-system Integration Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Administrative Administrator Access 9.0(won by default) 7 Not enough data Reporting & Dashboards 8.6(won by default) 6 Not enough data Agent Scheduling and Assignment 9.3(won by default) 5 Not enough data Session Summary Notes Not enough data Not enough data Session Recording Not enough data Not enough data Callback Scheduling Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Reporting Not enough data Not enough data Additional Functionality API Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Call Transfer Not enough data Not enough data Data Import/Export Not enough data Not enough data Call Scripting Not enough data Not enough data Interaction Tracking Not enough data Not enough data Collaboration Tools Not enough data Not enough data Call Monitoring Not enough data Not enough data Customizable Reports Not enough data Not enough data Contact Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Contact Database Not enough data Not enough data Chatbot Not enough data Not enough data Call Center Management Not enough data Not enough data Performance Management Not enough data Not enough data Call Tracking Not enough data Not enough data CRM Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Quality Management Not enough data Not enough data Agent Interface Not enough data Not enough data Queue Management Not enough data Not enough data Customer History Not enough data Not enough data Voice Mail Not enough data Not enough data Monitoring Not enough data Not enough data Call List Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Workforce Management Not enough data Not enough data Campaign Management Not enough data Not enough data AI Copilot Not enough data Not enough data Email Management Not enough data Not enough data Caller ID Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Video Conferencing[Hide 77 FeaturesShow 77 Features](javascript:void(0);) Not enough data 9.0 310 Collaboration Tools Screen Sharing Not enough data 9.1(won by default) 258 Presentations Not enough data 9.1(won by default) 144 Whiteboarding Not enough data 8.7(won by default) 118 Real-Time Chat Not enough data 8.9(won by default) 144 Hand Raising Not enough data 9.1(won by default) 125 File Sharing Not enough data Not enough data Private Chat Not enough data Not enough data Real-Time Chat Not enough data Not enough data Meeting Coordination Scheduling Not enough data 8.9(won by default) 248 Video Call Recording Not enough data 9.1(won by default) 239 Participant Permissions Not enough data 8.9(won by default) 226 One-Click Join Not enough data 9.1(won by default) 148 Video Streaming Not enough data Not enough data On-Demand Recording Not enough data Not enough data Call Recording Not enough data Not enough data Call Recording Not enough data Not enough data Event Scheduling Not enough data Not enough data Software Type Mobile Not enough data 9.0(won by default) 250 Browser Application Not enough data 9.1(won by default) 145 Desktop Application Not enough data 9.2(won by default) 166 Agentic AI - Video Conferencing Autonomous Task Execution Not enough data 8.6(won by default) 15 Proactive Assistance Not enough data 8.7(won by default) 14 Decision Making Not enough data 8.6(won by default) 14 Additional Functionality Video Support Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Attendance Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Single Sign On Not enough data Not enough data Registration Management Not enough data Not enough data Email Management Not enough data Not enough data Calendar Management Not enough data Not enough data Transcripts/Chat History Not enough data Not enough data Activity Dashboard Not enough data Not enough data Data Security Not enough data Not enough data Document Storage Not enough data Not enough data Document Management Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Customizable Branding Not enough data Not enough data Two-Way Audio & Video Not enough data Not enough data Drag & Drop Not enough data Not enough data Conferencing Not enough data Not enough data Breakout Rooms Not enough data Not enough data Third-Party Integrations Not enough data Not enough data API Not enough data Not enough data Generative AI Not enough data Not enough data Chat/Messaging Not enough data Not enough data Whiteboard Not enough data Not enough data Reminders Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Meeting Management Not enough data Not enough data Brainstorming Not enough data Not enough data Presentation Streaming Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Mobile Access Not enough data Not enough data Video Conferencing Not enough data Not enough data User Management Not enough data Not enough data AI Copilot Not enough data Not enough data SSL Security Not enough data Not enough data File Transfer Not enough data Not enough data Email Reminders Not enough data Not enough data Remote Access/Control Not enough data Not enough data Content Management Not enough data Not enough data Microsoft Outlook Integration Not enough data Not enough data CRM Not enough data Not enough data Auto Framing Not enough data Not enough data On-Demand Webcasting Not enough data Not enough data Automatic Transcription Not enough data Not enough data Two Way Audio & Video Not enough data Not enough data User Profiles Not enough data Not enough data Video Management Not enough data Not enough data Polls/Voting Not enough data Not enough data Event Management Not enough data Not enough data Brand Management Not enough data Not enough data HD Audio/Video Not enough data Not enough data Presentation Tools Not enough data Not enough data Communication Management Not enough data Not enough data Host Controls Not enough data Not enough data Cloud PBX Platforms[Hide 46 FeaturesShow 46 Features](javascript:void(0);) Not enough data 8.8 74 Basic Communication - Cloud PBX Call Management Not enough data 9.0(won by default) 64 Communication Management Not enough data 8.9(won by default) 63 Scalability Not enough data 9.1(won by default) 58 Integrations Not enough data 8.3(won by default) 60 Mobile Accessibility Not enough data 9.1(won by default) 60 Accessibility Not enough data 8.8(won by default) 57 Contact Management Not enough data Not enough data Queue Management Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Call List Management Not enough data Not enough data Fax Management Not enough data Not enough data Advanced Features - Cloud PBX Security and Compliance Not enough data 8.7(won by default) 54 Analytics and Reporting Not enough data 8.5(won by default) 59 Support and Reliability Not enough data 8.6(won by default) 58 Automated attendant Not enough data 8.9(won by default) 55 Real-Time Analytics Not enough data Not enough data Additional Functionality Virtual Extensions Not enough data Not enough data Call Disposition Not enough data Not enough data Customizable Caller ID Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Generative AI Not enough data Not enough data Call Tracking Not enough data Not enough data SMS Messaging Not enough data Not enough data Call Routing Not enough data Not enough data Call Recording Not enough data Not enough data Conferencing Not enough data Not enough data Call Transfer Not enough data Not enough data Callback Scheduling Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Interaction Tracking Not enough data Not enough data Collaboration Tools Not enough data Not enough data Real-Time Updates Not enough data Not enough data On-Demand Recording Not enough data Not enough data Mobile Access Not enough data Not enough data AI Copilot Not enough data Not enough data IVR Not enough data Not enough data Customizable Reports Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Monitoring Not enough data Not enough data Voice Mail Not enough data Not enough data Video Conferencing Not enough data Not enough data Caller ID Not enough data Not enough data SIP Trunking Not enough data Not enough data For Cloud Phone Systems Not enough data Not enough data Ring Groups Not enough data Not enough data Show 6 feature categories with incomplete data Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Call Reporting Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Call Whispering Not enough data Not enough data Callback Scheduling Not enough data Not enough data CRM Not enough data Not enough data Call Tagging Not enough data Not enough data Dashboard Not enough data Not enough data Call Recording Not enough data Not enough data Alerts/Escalation Not enough data Not enough data AI Copilot Not enough data Not enough data Call Transcription Not enough data Not enough data Queue Management Not enough data Not enough data Manual Dialer Not enough data Not enough data Call Tracking Not enough data Not enough data Auto-Dialer Not enough data Not enough data Call Monitoring Not enough data Not enough data Activity Tracking Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Contact Management Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Progressive Dialer Not enough data Not enough data Voice Recognition Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Monitoring Not enough data Not enough data IVR Not enough data Not enough data Call Logging Not enough data Not enough data Chatbot Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Outbound Call Center Not enough data Not enough data Interaction Tracking Not enough data Not enough data Voice Mail Not enough data Not enough data Call Routing Not enough data Not enough data Automated Responses Not enough data Not enough data API Not enough data Not enough data Call Transfer Not enough data Not enough data AI Summarization Not enough data Not enough data Call Center Management Not enough data Not enough data Inbound Call Center Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Chat/Messaging Not enough data Not enough data Predictive Dialer Not enough data Not enough data Blended Call Center Not enough data Not enough data Caller ID Not enough data Not enough data Generative AI Not enough data Not enough data Performance Management Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Call Scripting Not enough data Not enough data Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Third-Party Integrations Not enough data Not enough data To-Do List Not enough data Not enough data @mentions Not enough data Not enough data Single Sign On Not enough data Not enough data File Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Drag & Drop Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Prioritization Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Screen Sharing Not enough data Not enough data Content Management Not enough data Not enough data Brainstorming Not enough data Not enough data AI Copilot Not enough data Not enough data File Transfer Not enough data Not enough data Calendar Management Not enough data Not enough data Status Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Version Control Not enough data Not enough data Task Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Real Time Editing Not enough data Not enough data Communication Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Tagging Not enough data Not enough data Generative AI Not enough data Not enough data Assignment Management Not enough data Not enough data Task Scheduling Not enough data Not enough data Project Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Workflow Management Not enough data Not enough data Secure Data Storage Not enough data Not enough data File Sharing Not enough data Not enough data Document Storage Not enough data Not enough data Task Progress Tracking Not enough data Not enough data Discussions/Forums Not enough data Not enough data Commenting/Notes Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Contact Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Progress Tracking Not enough data Not enough data Mobile Access Not enough data Not enough data API Not enough data Not enough data Document Management Not enough data Not enough data Customizable Branding Not enough data Not enough data Conversation Intelligence[Hide 48 FeaturesShow 48 Features](javascript:void(0);) Not enough data Not enough data Call Analytics Call Analysis Not enough data 9.0(won by default) 5 Call Recording Not enough data Not enough data Machine Learning Not enough data Not enough data Lead Qualification Not enough data Not enough data Trend Analysis Not enough data Not enough data Real-Time Data Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Artificial Intelligence - Conversation Intelligence Customer Scoring Not enough data Not enough data Speech-to-Text Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Generative AI AI Text Summarization Not enough data Not enough data Generative AI Not enough data Not enough data Agentic AI - Conversation Intelligence Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Forecasting Not enough data Not enough data Additional Functionality Performance Metrics Not enough data Not enough data Keyword Filtering Not enough data Not enough data Natural Language Processing Not enough data Not enough data For Contact Centers Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Call Tracking Not enough data Not enough data Alerts/Notifications Not enough data Not enough data AI Copilot Not enough data Not enough data Automatic Transcription Not enough data Not enough data Playbooks Not enough data Not enough data Employee Coaching Tools Not enough data Not enough data Text Mining Not enough data Not enough data Trend/Problem Indicators Not enough data Not enough data Notes Management Not enough data Not enough data Retention Tracking Not enough data Not enough data Feedback Management Not enough data Not enough data Recommendations Not enough data Not enough data Dashboard Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Compliance Tracking Not enough data Not enough data API Not enough data Not enough data Rules-Based Workflow Not enough data Not enough data Intent Recognition Not enough data Not enough data Tagging Not enough data Not enough data Collaboration Tools Not enough data Not enough data Prioritization Not enough data Not enough data Contact Center Quality Assurance[Hide 43 FeaturesShow 43 Features](javascript:void(0);) Not enough data Not enough data Quality Assurance Evaluation Not enough data Not enough data Calibration Not enough data Not enough data Reports Not enough data Not enough data Engagement Feedback Not enough data Not enough data Dashboards Not enough data Not enough data Training Not enough data Not enough data Activity Dashboard Not enough data Not enough data Performance Third-Party Integrations Not enough data Not enough data Compliance Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Call Routing Not enough data Not enough data Generative AI Not enough data Not enough data Additional Functionality Customer Journey Mapping Not enough data Not enough data Employee Coaching Tools Not enough data Not enough data Queue Management Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Call Monitoring Not enough data Not enough data Quality Management Not enough data Not enough data Customer Surveys Not enough data Not enough data Agent Interface Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Leaderboards Not enough data Not enough data Employee Reward Programs Not enough data Not enough data Workforce Management Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Customer Experience Management Not enough data Not enough data Predictive Dialer Not enough data Not enough data Video Conferencing Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data KPI Monitoring Not enough data Not enough data AI Copilot Not enough data Not enough data Feedback Management Not enough data Not enough data IVR Not enough data Not enough data Contact Management Not enough data Not enough data Multiple Scoring Models Not enough data Not enough data Real-Time Updates Not enough data Not enough data Interaction Tracking Not enough data Not enough data Call Recording Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Screen Recording Not enough data Not enough data Workflow Automation Not enough data Not enough data Speech Analytics[Hide 75 FeaturesShow 75 Features](javascript:void(0);) Not enough data Not enough data Generative AI AI Text Summarization Not enough data Not enough data Generative AI Not enough data Not enough data Additional Functionality Live Chat Not enough data Not enough data Call Transfer Not enough data Not enough data Archiving & Retention Not enough data Not enough data Call Center Management Not enough data Not enough data Call Tagging Not enough data Not enough data Call List Management Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Queue Management Not enough data Not enough data Real-Time Data Not enough data Not enough data API Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data CRM Not enough data Not enough data Performance Metrics Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Activity Tracking Not enough data Not enough data IVR Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Scheduled Recording Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Call Monitoring Not enough data Not enough data File Transfer Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Reporting Not enough data Not enough data Call Transcription Not enough data Not enough data Campaign Management Not enough data Not enough data Call Disposition Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Contact Management Not enough data Not enough data Predictive Dialer Not enough data Not enough data Voice Mail Not enough data Not enough data Caller ID Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Call Routing Not enough data Not enough data Call Tracking Not enough data Not enough data Recording Not enough data Not enough data Auto-Dialer Not enough data Not enough data Chat/Messaging Not enough data Not enough data On-Demand Recording Not enough data Not enough data Customizable Reports Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Conferencing Not enough data Not enough data AI Copilot Not enough data Not enough data Interaction Tracking Not enough data Not enough data Predictive Analytics Not enough data Not enough data Visual Analytics Not enough data Not enough data Sales Trend Analysis Not enough data Not enough data Audio Capture Not enough data Not enough data Email Alerts Not enough data Not enough data Tagging Not enough data Not enough data Self-Service Search Not enough data Not enough data Natural Language Processing Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Automatic Transcription Not enough data Not enough data Multi-Channel Management Not enough data Not enough data Request Assignment Not enough data Not enough data Speech-to-Text Analysis Not enough data Not enough data Self Service Portal Not enough data Not enough data Performance Management Not enough data Not enough data Call Recording Not enough data Not enough data Search/Filter Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Compliance Management Not enough data Not enough data Multi-Language Not enough data Not enough data HIPAA Compliant Not enough data Not enough data Data Security Not enough data Not enough data Call Scripting Not enough data Not enough data Customer Service Analytics Not enough data Not enough data Quality Assurance Not enough data Not enough data Customer Experience Management Not enough data Not enough data Communication Management Not enough data Not enough data Categorization/Grouping Not enough data Not enough data Language Detection Not enough data Not enough data Sales Coaching[Hide 50 FeaturesShow 50 Features](javascript:void(0);) Not enough data Not enough data Agentic AI - Sales Coaching Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Decision Making Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Training Knowledge Base Not enough data Not enough data Coaching Materials Not enough data Not enough data Playbook Creation Not enough data Not enough data Video Record Not enough data Not enough data Feedback Review Not enough data Not enough data Scorecard Not enough data Not enough data Coaching Card Not enough data Not enough data Leaderboard Not enough data Not enough data Real-Time Updates Not enough data Not enough data Notifications Not enough data Not enough data Competition Not enough data Not enough data Generative AI AI Text Summarization Not enough data Not enough data Generative AI Not enough data Not enough data Additional Functionality Performance Metrics Not enough data Not enough data Feedback Management Not enough data Not enough data AI Copilot Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Mobile Access Not enough data Not enough data Collaboration Tools Not enough data Not enough data Gamification Not enough data Not enough data Automatic Transcription Not enough data Not enough data Call Recording Not enough data Not enough data Sales Reports Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Commenting/Notes Not enough data Not enough data Built-in Course Authoring Not enough data Not enough data Learning Paths/Tracks Not enough data Not enough data Assessment Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Conversation Intelligence Not enough data Not enough data Call Monitoring Not enough data Not enough data Goal Setting/Tracking Not enough data Not enough data Workflow Management Not enough data Not enough data Learning Management Not enough data Not enough data Content Management Not enough data Not enough data Training Management Not enough data Not enough data Document Management Not enough data Not enough data Content Library Not enough data Not enough data Recommendations Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Tracking Not enough data Not enough data Performance Management Not enough data Not enough data Onboarding Not enough data Not enough data Search/Filter Not enough data Not enough data User Insights Reviewers' Company Size [![CallTower](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_5fcdcd2d21f3348276a853a145185787/calltower.png "CallTower")](https://www.g2.com/products/calltower/reviews) CallTower Small-Business(50 or fewer emp.) 24.5% Mid-Market(51-1000 emp.) 63.6% Enterprise(\> 1000 emp.) 11.8% [![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX")](https://www.g2.com/products/ringex/reviews) RingEX Small-Business(50 or fewer emp.) 57.7% Mid-Market(51-1000 emp.) 35.0% Enterprise(\> 1000 emp.) 7.3% Small-Business (50 or fewer emp.) 24.5% 57.7% Mid-Market (51-1000 emp.) 63.6% 35.0% Enterprise (\> 1000 emp.) 11.8% 7.3% Reviewers' Industry [![CallTower](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_5fcdcd2d21f3348276a853a145185787/calltower.png "CallTower")](https://www.g2.com/products/calltower/reviews) CallTower Information Technology and Services 9.2% Manufacturing 7.0% Non-Profit Organization Management 6.1% Financial Services 5.0% Construction 4.2% Other 68.5% [![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX")](https://www.g2.com/products/ringex/reviews) RingEX Computer Software 9.4% Information Technology and Services 5.3% Insurance 5.2% Financial Services 5.0% Staffing and Recruiting 4.6% Other 70.5% FAQs ## CallTower vs RingEX FAQs Generated using AI Last updated: August 16, 2026 ### What is the difference between RingEX vs CallTower? CallTower stands out for higher reviewer satisfaction on support and setup, while RingEX is favored for reliability and unified communications. | [RingEX](https://www.g2.com/products/ringex/reviews) | [CallTower](https://www.g2.com/products/calltower/reviews) | | --- | --- | | 4.2/5 (1,442 reviews) | 4.3/5 (377 reviews) | | Small-Business | Mid-Market | | 8.2 | 8.5 | | 8.0 | 8.7 | | Reliability (107 all-time mentions) | Customer Support (56 all-time mentions) | ### How do the pricing models of RingEX and CallTower compare? CallTower is rated higher for value, with a stronger Price/Cost satisfaction score than RingEX. - **RingEX:** Reviewers frequently cite high cost and expensive add-ons, with 23 all-time mentions of "Expensive" and 21 of "High Cost". - **CallTower:** Reviewers highlight affordable solutions and low-cost phone service, with positive sentiment around value for money. - **Switching reasons:** Several reviewers moved to CallTower for cost savings and simplified billing. ### What are the best alternatives to RingEX and CallTower? The top three alternatives to RingEX and CallTower are CloudTalk, Genesys Cloud CX, and Dialpad Connect. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5 (1,442 reviews) | Small-Business | Reviewers mention flexible plans but cite high cost and add-on fees | Reliability (107 all-time mentions) | | [CallTower](https://www.g2.com/products/calltower/reviews) | 4.3/5 (377 reviews) | Mid-Market | Reviewers highlight affordable solutions and cost savings | Customer Support (56 all-time mentions) | | [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) | 4.4/5 (1,851 reviews) | Small-Business | — | Call quality and ease of use | | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5 (1,558 reviews) | Mid-Market | — | Omnichannel capabilities | | [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) | 4.4/5 (4,202 reviews) | Small-Business | — | AI-powered features | ### Which VoIP Providers features should I prioritize when comparing RingEX and CallTower? Buyers should prioritize reliability, customer support, integrations, ease of setup, and feature breadth when comparing RingEX and CallTower. - **Reliability:** RingEX (107 all-time mentions), CallTower (39 all-time mentions) - **Customer Support:** RingEX (—), CallTower (56 all-time mentions) - **Integrations:** RingEX (Box, 26 all-time mentions), CallTower (Microsoft Teams, 44 all-time mentions; Webex Calling, 4 all-time mentions) - **Ease of Setup:** RingEX (8.2), CallTower (8.5) - **Feature Breadth:** CallTower offers AI Text-to-Speech, Omnichannel, Tenancy Flexibility, and Voicemail to SMS, which are not cited for RingEX. ### What are the pros and cons of RingEX vs CallTower? RingEX is strongest for reliability and unified communications, while CallTower leads in customer support and ease of use. - **RingEX strengths:** Reliability (107 all-time mentions), unified communications, strong mobile and desktop experience, broad integrations. - **RingEX trade-offs:** High cost (23 all-time mentions of "Expensive", 21 of "High Cost"), complex admin interface, some advanced features are difficult to configure, limited features (30 all-time mentions). - **CallTower strengths:** Customer support (56 all-time mentions), helpfulness (49), reliability (39), ease of use (37), easy setup (31), integrations with Microsoft Teams and Webex Calling. - **CallTower trade-offs:** Billing issues (12 all-time mentions), some reviewers cite lack of intuitiveness (11), and occasional long wait times (11). ### Is RingEX or CallTower better for small businesses? RingEX is the better fit for small businesses, as it is most popular in the Small-Business segment and receives strong small-business reviewer sentiment. - **RingEX:** Largest segment is Small-Business; reviewers highlight ease of use, unified communications, and mobile flexibility for small teams. - **CallTower:** Largest segment is Mid-Market; reviewers in small businesses note value and support but the product is more frequently cited in mid-sized deployments. ### Which VoIP Providers platform has better integrations? CallTower is favored for integrations, especially with Microsoft Teams and Webex Calling. - **RingEX:** Box integration is cited in 26 reviews; reviewers also mention CRM integrations and workflow connectivity. - **CallTower:** Microsoft Teams integration is cited in 44 reviews, and Webex Calling in 4; reviewers highlight easy integration with major collaboration platforms. ### How do RingEX and CallTower compare on customer support? CallTower scores materially higher on Quality of Support (8.7 vs 8.0), indicating stronger reviewer satisfaction with support experiences. - **RingEX:** Reviewers describe support as generally responsive and knowledgeable, though some cite inconsistent experiences and slow resolution for advanced issues. - **CallTower:** Reviewers consistently praise support for being quick, helpful, and attentive, with 56 all-time mentions of customer support and 49 of helpfulness. ### Which is easier to implement, RingEX or CallTower? CallTower is rated higher for Ease of Setup (8.5 vs 8.2), with reviewers describing a smoother implementation experience. - **RingEX:** Reviewers note that setup is straightforward for basic use but can become complex for advanced configurations and integrations; some mention a learning curve for new admins. - **CallTower:** Reviewers highlight easy onboarding, quick porting, and structured migration processes, with 31 all-time mentions of easy setup and 24 of quick setup. ### Which product has better Mobile? RingEX and CallTower both receive strong reviewer sentiment for Mobile, with RingEX noted for its robust mobile experience and CallTower for its integration with collaboration platforms. - **RingEX:** Mobile is frequently praised in recent reviews for reliability, call quality, and the ability to transition between devices; reviewers highlight the mobile app's role in supporting remote and hybrid work. - **CallTower:** Reviewers mention mobile access as part of the Teams and Webex Calling integrations, supporting flexible communication across devices. Alternatives **CallTower Alternatives** ![Dialpad Connect](https://images.g2crowd.com/uploads/product/hd_favicon/75aefaf31a2ce598ed3fa66b29d6cfc8/dialpad-connect.svg "Dialpad Connect") [ Dialpad Connect ](/products/dialpad-connect/reviews) ![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva") [ Nextiva ](/products/nextiva/reviews) ![GoTo Connect](https://images.g2crowd.com/uploads/product/hd_favicon/00b3f9d992d71d88395014c459797575/goto-connect.svg "GoTo Connect") [ GoTo Connect ](/products/goto-connect/reviews) ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews) **RingEX Alternatives** ![CloudTalk](https://images.g2crowd.com/uploads/product/hd_favicon/34c81740336bdca5c84a6359c8022c68/cloudtalk.svg "CloudTalk") [ CloudTalk ](/products/cloudtalk/reviews) ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews) ![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX") [ 3CX ](/products/3cx/reviews) ![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva") [ Nextiva ](/products/nextiva/reviews)