# CallTower Reviews **Vendor:** CallTower **Category:** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) **Average Rating:** 4.3/5.0 **Total Reviews:** 371 ## About CallTower Since 2002, CallTower has been at the forefront of transforming global communication, emerging as a leader in enterprise-class cloud communication, collaboration, and CX solutions. We empower businesses with cutting-edge technologies like Microsoft® Teams Operator Connect, Webex by Cisco®, Zoom Phone, and AI-driven contact center solutions, including Webex Contact Center, Five9, and Genesys. Our expertise in contact center solutions enhances CCaaS and CX capabilities, delivering personalized optimization, conversational AI, and advanced analytics to elevate customer experiences and accelerate digital transformation. Driven by innovation and a commitment to excellence, CallTower continues to redefine how businesses connect, collaborate, and thrive on a global scale. ## CallTower Pros & Cons **What users like:** - Users highlight the **responsive customer support** of CallTower, appreciating quick and effective communication from the team. (65 reviews) - Users find CallTower's team **extremely helpful** with seamless transitions and excellent customer support throughout the process. (57 reviews) - Customers value the **excellent customer service** from CallTower, appreciating immediate assistance and professional support teams. (41 reviews) - Users find CallTower's **ease of use** enhances telecommunications, especially with smooth integration into Microsoft Teams. (41 reviews) - Users highlight the **exceptional reliability** of CallTower, appreciating its seamless integration and consistent performance across numerous locations. (40 reviews) - Easy Setup (32 reviews) - Quick Setup (27 reviews) - Quick Response (19 reviews) - Efficiency (17 reviews) - VoIP Services (15 reviews) **What users dislike:** - Users experience **poor customer service** , with unresolved issues and frustrating ticket handling affecting their experience. (19 reviews) - Users face **poor customer support** with slow ticket resolution and unhelpful responses, impacting their troubleshooting experience. (16 reviews) - Users often face **billing issues** with CallTower, citing difficulties in visibility and confusion in multi-location statements. (13 reviews) - Users are frustrated by the **long wait times** for tech support, impacting their ability to resolve issues promptly. (13 reviews) - Users find the **lack of intuitiveness** in CallTower's interface frustrating, complicating tasks like number management and setup. (12 reviews) - Complex Processes (10 reviews) - Lack of Clarity (10 reviews) - Difficult Settings Management (9 reviews) - Difficult Setup (8 reviews) - Long Waiting Times (8 reviews) ## CallTower Reviews ### 1. One-Stop Shop for Seamless Telecom Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Antonio F. | Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about CallTower?** I like CallTower because it's a one-stop shop for our needs. They provided great support to migrate from our existing platform to Microsoft Teams and assisted in building menus. They're also excellent in configuring and supporting devices. This all-in-one support has simplified our processes, including migrating all numbers to one carrier which makes billing easier. The resources assigned were really knowledgeable and helpful, making the setup process very easy for us, even though it was our first time doing anything like this. I recommend them all the time and would give them a nine out of ten. **What do you dislike about CallTower?** I could use some help with improvement on managing new projects. There's some new technologies and opportunities getting shared with us, but not all fit into our current working model. One of them is the rent-to-own option, which is continually presented to me despite having expressed that I'm not interested. **What problems is CallTower solving and how is that benefiting you?** CallTower consolidates our DIDs to one vendor, simplifying invoicing, troubleshooting, and support. **Official Response from Tonya W.:** > Thank you for taking the time to share your experience with CallTower. We are glad to hear that our team was able to support a smooth migration to Microsoft Teams and provide the hands-on guidance, device support, and number consolidation that made the process easier and billing more manageable. It means a lot to know our resources helped make a first-time project feel straightforward. We also appreciate your candid feedback around how new technologies and options are introduced. Your input is valuable and helps us improve how we align recommendations with each customer’s operating model. T hank you again for your trust and for recommending CallTower. ### 2. Seamless Microsoft Teams Integration with CallTower **Rating:** 3.5/5.0 stars **Reviewed by:** Nic S. | Lead Customer Relations Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about CallTower?** I like CallTower because I don't have to think about it; it just works, and that's fine with me. I'm very pleased with how the calls work, which is the main feature I use. It's integrated with Teams, which is exactly what we wanted and the only thing we need it for. The porting process was good, and the phones worked immediately, making the setup generally easy enough. **What do you dislike about CallTower?** The initial setup process with CallTower varied depending on the user's tech savviness. While the porting process was good and phones worked immediately, adjusting individual settings in Teams could be a little tricky. **What problems is CallTower solving and how is that benefiting you?** CallTower provided us with a convenient solution for integrating Microsoft Teams, which is exactly what we needed. **Official Response from Tonya W.:** > Thank you for sharing your feedback with us. It is great to hear that CallTower has been a solution you do not have to think about and that everything simply works the way you need it to. We are glad the calling experience has been smooth, the Teams integration fits your needs, and the porting and setup process made getting started easy for your team. We appreciate your note about the initial setup varying based on each user's comfort with technology. Even though the porting went well and the phones worked right away, your insight about adjusting individual settings in Teams helps us understand where we can continue to simplify the experience. It is also encouraging to know that CallTower has provided the convenient Microsoft Teams integration your organization was looking for. Supporting a reliable and familiar communication experience is exactly what we aim to deliver. ### 3. Seamless Transition, Robust Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2022 **What do you like best about CallTower?** I really appreciate how CallTower made it simple for us to convert from a physical phone system to a web-based system. This transition has allowed our users to be connected on the same phone system wherever they are, which is really helpful. CallTower did a really good job setting up our environment when we first onboarded with them, and we've had no problems with the system in three years. I'm also really happy with the support we receive whenever we have questions. It brings cohesiveness from a telephone experience, especially since we have users in 20 different states, and our customers can communicate seamlessly with us. **What do you dislike about CallTower?** The limitations more have to do with Microsoft Teams than with CallTower. The actual initial setup was quite complicated, and the engineers definitely had an engineering thought process in the method that the setup was done. **What problems is CallTower solving and how is that benefiting you?** CallTower made it simple to convert from a physical phone system to a web-based one, allowing users to be on the same system wherever they are. It's really helpful. **Official Response from Kade Herbert:** > Thank you so much for writing a review! We will be using your feedback. ### 4. Seamless MS Teams Feature Layering with Personalized Apps **Rating:** 5.0/5.0 stars **Reviewed by:** Kerri M. | Human Resources Manager, Hospitality, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about CallTower?** They were able to layer the features that we needed to our MS Teams platform. The available apps create a unique experience for each user based on their individual needs. **What do you dislike about CallTower?** Nothing comes to mind. The fact that we rarely (if ever) need to contact them speaks volumes. **What problems is CallTower solving and how is that benefiting you?** We moved to MS Teams and CallTower is the service provider for the VOIP associated with it. **Official Response from Tonya W.:** > Thank you for taking the time to share your experience with CallTower. We're glad to hear that our ability to layer features onto your MS Teams platform and provide personalized app experiences has been valuable to your team. It's also encouraging to know that our service reliability has minimized the need for support, reflecting our commitment to seamless operations. We’re pleased to be your service provider for VOIP and to support your transition to MS Teams. If there’s ever anything we can do to enhance your experience further, please feel free to reach out. Thank you for trusting CallTower! ### 5. Seamless Transition to Cloud with CallTower **Rating:** 5.0/5.0 stars **Reviewed by:** Mike G. **Reviewed Date:** December 17, 2025 **What do you like best about CallTower?** I use CallTower as our PSTN provider with Webex Calling, and I love how it connects multiple campuses' phone numbers all in one cloud phone carrier. The setup was easy to port all our numbers, and whenever we've had to raise a support ticket, the responses have been timely. Having someone from CallTower ready to answer questions and assist with the number porting to the cloud was fantastic. We transitioned from using multiple phone companies to just one cloud-based provider, and the process was very structured with good instructions. I also appreciate the assistance we received during the migration, which made it seamless. **What do you dislike about CallTower?** at this time there isn't anything going on that I dislike **What problems is CallTower solving and how is that benefiting you?** CallTower connects multiple campuses' phone numbers in one cloud carrier and simplifies transitions from local carriers. The easy setup and prompt support made porting numbers seamless, while reducing reliance on multiple providers. **Official Response from Tonya W.:** > Thank you so much for sharing your experience with CallTower! We're thrilled to hear that your transition to the cloud was seamless and that our team was able to provide the support and guidance you needed during the migration process. Simplifying communication across multiple campuses and consolidating providers is exactly what we aim to achieve, and it's wonderful to know that our structured setup and timely support made a positive impact for you. Your feedback about the ease of porting numbers and the responsiveness of our support team truly means a lot to us. At CallTower, we strive to ensure that every customer feels supported and confident throughout their journey with us. We're also glad to hear that you're enjoying the benefits of having all your phone numbers connected through one reliable cloud carrier. If there's ever anything more we can do to enhance your experience, please don't hesitate to reach out. ### 6. Great Partner **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about CallTower?** As a SMB that wants to stay at the cutting edge of technology without breaking the bank, partners are essential, and CallTower has played that role for us for the last 4 years. **What do you dislike about CallTower?** We recognize what CallTower does well, and we typically stay in those lanes. I haven't had much success working on things outside of the norm. **What problems is CallTower solving and how is that benefiting you?** CallTower's Direct Routing platform provides access to our business phone lines to all employees in the US in a familiar interface. **Official Response from Tonya W.:** > Thank you for taking the time to share your feedback. As an SMB focused on staying at the cutting edge of technology without stretching your budget, it means a lot to hear that CallTower has been a trusted partner for the past four years. We are glad our team has been able to support your goals and provide the stability and expertise you rely on. We appreciate your honesty about staying within the areas where CallTower performs best. Your perspective helps us understand where we are strong and where we need to continue improving so that more of your needs can be met with confidence. It is also great to hear that our Direct Routing platform is giving your employees across the US easy access to your business phone lines through a familiar interface. Supporting seamless communication for your teams is exactly what we aim to deliver, and we are grateful to play a role in helping your organization stay connected and productive. ### 7. Attentive, Responsive Service Team and a Strong Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about CallTower?** I had a great experience interacting with the service team. They were very attentive to my needs as a customer, and consistently responsive throughout. Overall, they’re a strong partner to work with and always a pleasure to meet with. **What do you dislike about CallTower?** The portal can be a bit difficult to navigate, but it’s still manageable, and I very rarely even need to use it. **What problems is CallTower solving and how is that benefiting you?** Whenever an issue comes up, the support team responds quickly and resolves it in a timely manner. **Official Response from Tonya W.:** > Thank you for sharing your feedback with us. It is great to hear that your interactions with our service team have been positive and that you have found them attentive, responsive, and easy to work with. Building strong partnerships through reliable support is something we take pride in, and it means a lot to know that it has made a difference in your experience. We appreciate your note about the portal being a bit difficult to navigate. Even though you rarely need to use it, feedback like this helps us understand where improvements can make your experience even smoother. It is also encouraging to hear that when issues arise, our support team is able to respond quickly and resolve them in a timely manner. Ensuring that problems are addressed with speed and care is a core part of the service we aim to provide. ### 8. Extremely Quick Support That Makes Things Right **Rating:** 4.5/5.0 stars **Reviewed by:** Mir S. | Project/Systems Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about CallTower?** Their support is extremely quick to help and make things right if and when things don’t go according to plan **What do you dislike about CallTower?** I wish texting features were included in their plans **What problems is CallTower solving and how is that benefiting you?** It bridges the gap between internal teams communication and our customers **Official Response from Tonya W.:** > Thank you for taking the time to share your feedback. We are glad to hear that our support team has been extremely quick to help and make things right whenever something does not go as planned. Providing fast and reliable support is a priority for us, and it is great to know that it has been a strong part of your experience. We also appreciate your honesty about the texting features you wish were included. Feedback like this helps guide our product improvements, and we will make sure your suggestion is shared with the team as we continue to explore ways to expand our communication tools. It is great to hear that CallTower is helping bridge the gap between your internal teams and your customers. Creating smoother and more connected communication is exactly what we aim to support, and we are grateful to be part of that process for you. ### 9. Reliable Voice Integration for Microsoft Teams **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2025 **What do you like best about CallTower?** I find CallTower to be an excellent platform for streamlining our telecommunications, especially when linking phone numbers to Microsoft Teams. Its VOIP services are integrated reliably with Teams, which makes it a dependable choice for our communications needs. One of its standout features is the smooth handling of phone number provisioning, porting, and routing. Additionally, I appreciate the ease of managing day-to-day tasks like assigning phone numbers and overseeing routine changes, despite the portal's potential for improved intuitiveness. The service is consistently reliable and well-integrated, contributing to a strong support system. **What do you dislike about CallTower?** I find that the admin portal could be more intuitive, especially when managing larger batches of numbers or making routing changes. While the current management and day-to-day user experience with CallTower is generally straightforward, the portal's usability could be improved to make these tasks easier. Additionally, I believe there's room for improvement in port transparency, which would enhance the overall experience. **What problems is CallTower solving and how is that benefiting you?** I find CallTower streamlines telecommunications with reliable phone number management integrated into Microsoft Teams, making provisioning, porting, and routing smooth. Managing users and routine changes is straightforward, though the admin portal could be more intuitive. **Official Response from Tonya W.:** > Thank you for taking the time to share your experience with CallTower! We're glad to hear that our reliable communication solutions and support have met your expectations. Your feedback regarding the web portal is appreciated—we're continuously working to enhance the user experience and will share your input with our development team. It's great to know that enabling Direct Inward Dialing (DID) through Microsoft Teams is helping to streamline your communication infrastructure. We’re proud to be part of your journey toward greater efficiency! ### 10. One of the best in the industry: **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2024 **What do you like best about CallTower?** CallTower staff are knowledgeable and responsive. It feels like they are interested in partnership, not just being a vendor. Their integration with Microsoft is top notch and unlike most other providers. The broad range of services they offer are icing on the cake. **What do you dislike about CallTower?** There is too much emphasis on self-service and not enough direct customer support. Relying on a portal for nearly every task is frustrating, especially since the portals are hard to navigate and often require switching between several different interfaces. It becomes extremely challenging to obtain operationalized reporting from any source, making it difficult to truly understand how your services are performing. **What problems is CallTower solving and how is that benefiting you?** They are our partner for leveraging MS Teams for voice, and their plans and pricing are very competitive in the marketplace. In addition, we make use of their fax services, text-to-Teams integration, virtual analog phone services, and virtual fax services. **Official Response from Tonya W.:** > Thank you for your feedback! Providing excellent service and support is a top priority for us, and we're glad to hear that we're meeting your expectations in these areas. We're sorry to hear that you've experienced difficulties deciphering certain billing actions within our portals. Your feedback is invaluable, and we will work to enhance the clarity and depth of information provided in our portals to better meet your needs. It's great to hear that our MS Teams voice solutions are benefiting your organization. We strive to offer competitive plans and pricing to ensure our customers receive the best value in the market. Thank you for choosing CallTower as your partner, and we look forward to continuing to support your business needs! ### 11. Effortless Team Calls with Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** AB O. | Cyber Security Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about CallTower?** I like CallTower for its easy porting which makes configuration for admins simple. I also appreciate the support they provide. The setup was super easy, which is a huge plus. **What do you dislike about CallTower?** None **What problems is CallTower solving and how is that benefiting you?** CallTower improves Teams calls with superlandline calling and integrates with Microsoft Teams. **Official Response from Tonya W.:** > Thanks so much for sharing your experience! We’re really glad to hear you find our support team and admin portal easy to work with — that’s exactly what we aim for. We appreciate the note about MFA too; we’re always looking for ways to make security improvements as smooth as possible for our users. It’s great to know CallTower’s telephony solutions are helping keep your communication running seamlessly. ### 12. Efficient License Procurement with Call Quality Support Challenges **Rating:** 4.0/5.0 stars **Reviewed by:** Joshua W. **Reviewed Date:** October 24, 2025 **What do you like best about CallTower?** I really appreciate the marketplace and the ability to self-serve with licenses that CallTower offers. This functionality allows us to obtain licenses efficiently without having to rely on quotes or reach out to someone for assistance. It's a significant time-saver for my team and me. The process of procuring telephone lines has been smooth, and any initial challenges we faced with license procurement were quickly resolved. Furthermore, CallTower excellently solves onboarding processes and call quality issues, making overall communication within our teams more effective. I find the integration with Microsoft Teams particularly useful, enabling us to leverage its capabilities seamlessly. All these factors combined make CallTower an appealing choice that I would consider repurchasing and recommend to others. **What do you dislike about CallTower?** I find the support for nuanced call quality issues lacking. Reaching out for detailed assistance in this area isn't as smooth as I would hope. **What problems is CallTower solving and how is that benefiting you?** CallTower streamlines onboarding and resolves call quality issues, enhancing user setup and communication efficiency. **Official Response from Tonya W.:** > Thank you for taking the time to share such a detailed review! We’re thrilled to hear that our marketplace and self-service license options have made things easier for your team — that’s exactly what we strive for. It’s also great to know you’re seeing value in our Microsoft Teams integration and onboarding experience. We truly appreciate your feedback about call quality support and will share it with our service team to help us improve responsiveness in those nuanced situations. Your insights help us continue to grow and deliver a better experience for every customer. Thanks again for choosing CallTower — we’re glad to have you with us! ### 13. Responsive Support, but Needs Improvement on Issue Resolution **Rating:** 2.0/5.0 stars **Reviewed by:** Lauren D. **Reviewed Date:** February 12, 2026 **What do you like best about CallTower?** I like the speed at which I get a response from service technicians and specific individuals I have worked with. Overall, Lotus is by far the best technician I have worked with, and the way she handles situations reflects responsive and effective communication. **What do you dislike about CallTower?** The minimum requirements for texting-related issues are too strict and feel bad from a customer point of view. When requesting assistance, technicians sometimes assume I mean something beyond their scope and say there's no help available, rather than asking for clarification. **What problems is CallTower solving and how is that benefiting you?** CallTower provides service for our calling and texting needs. **Official Response from Tonya W.:** > Thank you for sharing your feedback with us. We're happy to hear about your positive experiences with our responsive support team, especially with Lotus. We appreciate your constructive criticism regarding the issue resolution process and will certainly look into ways to improve our communication and understanding of customer concerns. Your insights are invaluable in helping us enhance our services. If you have any specific examples or suggestions, please contact us ad we are committed to providing the best possible support experience for you. Thank you for choosing CallTower for your calling and texting needs. ### 14. Efficient Service and Outstanding Customer Support **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin J. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2025 **What do you like best about CallTower?** Efficient and customer service are always helpful at times. **What do you dislike about CallTower?** Managing your account can be confusing online. **What problems is CallTower solving and how is that benefiting you?** CallTower has streamlined how our organization manages unified communications across multiple sites. We use it primarily for UCaaS and VoIP, which has allowed us to consolidate legacy phone systems into a single, cloud-managed platform. This has improved call reliability, reduced downtime, and simplified user management. The integration with Microsoft Teams has also made remote and hybrid collaboration seamless, cutting down on IT overhead and support tickets. Overall, it’s helped us maintain consistent communication quality and better control over costs. **Official Response from Tonya W.:** > Thank you for taking the time to share your experience with us. We're glad to hear that our team’s efficiency and customer support have been helpful—delivering reliable assistance when you need it is something we truly value. We also appreciate your candid feedback about online account management. We’re continually refining our tools to make them clearer and easier to navigate, and insights like yours help guide those improvements. It’s great to know that CallTower has helped streamline your UCaaS and VoIP environment across multiple locations. Consolidating systems, improving reliability, and supporting seamless Teams integration are exactly the kinds of outcomes we aim to deliver, and we’re happy to see the impact it’s made for your organization. Thank you again for your partnership. We’re here to support you every step of the way. ### 15. Seamless Switch with Top-Notch Support **Rating:** 4.5/5.0 stars **Reviewed by:** Justin H. **Reviewed Date:** February 12, 2026 **What do you like best about CallTower?** CallTower was especially helpful in transferring our entire number block from our old system. They have an excellent, very fast, and very friendly support team. Their prices and service uptime are top notch. **What do you dislike about CallTower?** I think the billing center for managing bills and invoices could use a little bit of love. The interface is just a little slow and clunky. It looks a little outdated. It's not particularly easy to navigate. And user management is a little iffy. **What problems is CallTower solving and how is that benefiting you?** CallTower solves having an expensive and complicated PSTN through some other provider. **Official Response from Tonya W.:** > Thank you for sharing your experience with CallTower! We're thrilled to hear that our support team provided top-notch service during your number transfer. Your feedback about the billing center is valuable, and we appreciate your input on ways we can improve. We'll definitely look into enhancing the interface for a smoother experience. If you need any assistance with billing or user management, please don't hesitate to reach out to our support team. We're here to help! Thank you for choosing CallTower to simplify your PSTN services. ### 16. Straight forward setup and ease of use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about CallTower?** I’ve been using CallTower with Webex for the past three years, and I truly appreciate the straightforward setup process, which was supported by a knowledgeable vendor. The platform is easy to use, which has been a real benefit in my day-to-day operations, and that same simplicity also carries over into the sales process, which has been especially helpful. CallTower has noticeably improved collaboration and communication across our team, saving us a significant amount of time, and I also value the service and availability it provides. Overall, these strengths are the main reasons I would be willing to purchase CallTower again. **What do you dislike about CallTower?** So far, I haven’t come across anything negative. **What problems is CallTower solving and how is that benefiting you?** I find that CallTower improves collaboration and communication, which helps us save time in our day-to-day operations. **Official Response from Tonya W.:** > Thank you for being a loyal CallTower and Webex customer over the past three years! We’re so glad to hear the setup process was smooth and that our solutions have continued to make collaboration and communication easier for your team. It’s great to know you’ve seen real-time savings and value in the service. We truly appreciate your continued trust in CallTower! ### 17. Efficient User Management and Quick Support **Rating:** 4.0/5.0 stars **Reviewed by:** Doug O. **Reviewed Date:** December 15, 2025 **What do you like best about CallTower?** I really find CallTower easy to use, which makes user management a breeze. I like the quick and responsive support, as I often receive replies within an hour whenever I need to add a user. The convenience of having CallTower mostly handle the initial setup was a huge plus too. **What do you dislike about CallTower?** When searching for users in the admin portal it doesn't always work immediately. You search a user from the home screen and get no results, so you have to click to the user screen for them to show up. **What problems is CallTower solving and how is that benefiting you?** CallTower simplifies user and phone number management. Its ease of use and quick, responsive support make adding users seamless, often handling requests within an hour. **Official Response from Tonya W.:** > Thank you for your thoughtful review! We’re delighted to hear that you find CallTower easy to use and that our quick, responsive support has made user management seamless for you. It’s great to know that the convenience of our initial setup process was a positive experience as well—making things easier for our customers is always our goal. We appreciate your feedback about the user search functionality in the admin portal. Your insights are incredibly valuable, and we’ll take this into account as we work to improve the platform’s usability and efficiency. Thank you for trusting CallTower to simplify your user and phone number management. If there’s anything else we can do to enhance your experience, please don’t hesitate to reach out! ### 18. Seamless Teams Integration and Unified Calling Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Don W. | Help Desk Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2025 **What do you like best about CallTower?** It is fully integrated with Teams. It is nice to have calling in one platform **What do you dislike about CallTower?** When we moved the phone licensing from one group to another in Azure. The license was never removed from the user but CallTower disconnected all of our phones. Yes, your staff was helpful getting it reconnected, but it took a whole day. **What problems is CallTower solving and how is that benefiting you?** Currently it is working great. We have not had any issues with it. The call quality is really good. **Official Response from Tonya W.:** > Thank you for sharing your experience with CallTower! We appreciate your experience with a seamless integration with Teams and the unified calling experience. We apologize for the inconvenience you faced when moving phone licensing, but we're glad our staff was able to assist you promptly. We strive to provide excellent service and will work on improving our processes to prevent similar issues in the future. If you have any further feedback or need assistance, please don't hesitate to reach out. We're here to ensure you continue to enjoy the benefits of CallTower's reliable service and excellent call quality. ### 19. Effortless Phone Solution with Seamless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Felix S. | Vice President, Enterprise IT Operations **Reviewed Date:** November 17, 2025 **What do you like best about CallTower?** I like that CallTower's portal is incredibly easy to use and very useful, which enhances our experience and efficiency. Its implementation into our GCC high environment was very straightforward and seamless, requiring minimal effort for setup. The seamlessness of the setup process significantly contributed to a smooth transition. The service provided by CallTower solves the specific issue of needing a reliable phone system in an environment not typically supported by many other providers, offering us a unique solution that fits our needs perfectly. The overall usability and utility of CallTower are key reasons why I find it such an excellent service. **What do you dislike about CallTower?** Nothing **What problems is CallTower solving and how is that benefiting you?** CallTower provides us a reliable phone system in a GCC high environment, which many providers don't support, and the user-friendly portal enhances our experience. **Official Response from Tonya W.:** > Thank you for sharing your positive experience with CallTower! We're happy to hear that our portal's ease of use and seamless setup process have enhanced your efficiency and overall experience. Providing a reliable phone system in a GCC high environment is a key focus for us, and we're delighted to have met your needs effectively. Should you ever have any questions or need further assistance, please don't hesitate to reach out. We appreciate your feedback and look forward to continuing to support your communication needs. ### 20. Seamless Migration to Teams Voice with Outstanding Project Management **Rating:** 4.5/5.0 stars **Reviewed by:** Jacob P. | Cloud Network Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about CallTower?** Call Tower was a HUGE helped our enterprise organization migrate from Cisco Call manager to Teams voice. We migrated 2500 users within 6 months. We really appreciate the value the Call Tower Project Management Team provided to help us accomplish our goals. **What do you dislike about CallTower?** They don't have a e911 service available for our remote user. **What problems is CallTower solving and how is that benefiting you?** We are currently using Call Tower as our phone provider; it has only been a few months. So are so good. **Official Response from Tonya W.:** > Thank you for sharing your experience! We’re thrilled to hear that your migration to Teams Voice was seamless, and that our Project Management Team played a key role in helping your organization transition 2,500 users in just six months. It’s always our goal to provide the support and expertise needed to achieve your goals efficiently. We appreciate your feedback regarding e911 services for remote users. This is an important area, and we’re actively exploring ways to enhance our offerings to better meet the needs of our customers. Your input is invaluable as we continue to improve. We’re delighted to be your phone provider and look forward to supporting your organization’s success. If there’s anything we can do to assist further, please don’t hesitate to reach out! ### 21. Exceptional Nationwide Coverage and Support for Large Enterprises **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2025 **What do you like best about CallTower?** CallTower has incredible coverage across the US. We work with CallTower supporting a Fortune 200 company in the retail space. We're in over 800 rate centers across over 1,400 locations. Their ability to support such a highly distributed footprint has been instrumental in our success. **What do you dislike about CallTower?** There are two areas: some of their support systems need updating. We can only open tickets via email. **What problems is CallTower solving and how is that benefiting you?** CallTower provides cost effective PSTN services tied into Webex Calling. **Official Response from Tonya W.:** > Thank you for sharing your positive experience with CallTower's exceptional nationwide coverage and support for large enterprises. We appreciate your feedback regarding the support systems and ticketing process. We are continuously working to improve our systems and will take your comments into consideration for future enhancements. We are glad to hear that CallTower's ability to support a highly distributed footprint has been instrumental in your success. If you have any further concerns or feedback, please feel free to reach out to us directly. We are committed to providing top-notch service to all our customers. Thank you for choosing CallTower for your PSTN services tied into Webex Calling. ### 22. Reliable Teams Calling with Prompt Support **Rating:** 4.5/5.0 stars **Reviewed by:** Stacy W. | Vice President, Finance & Administration, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2026 **What do you like best about CallTower?** I appreciate how CallTower keeps our Teams calling up to date and working smoothly. They are quick to respond whenever I have concerns, and the team is nice. I also find the pricing fair, and the initial setup was very easy. **What do you dislike about CallTower?** Sometimes the website is a little laggy. It could use a bit better user interface. **What problems is CallTower solving and how is that benefiting you?** CallTower keeps our Teams calling updated and working. **Official Response from Tonya W.:** > Thank you for your thoughtful feedback about CallTower. We're pleased to hear that our efforts to keep your Teams calling updated and running smoothly have been beneficial. It's great to know that you found the initial setup straightforward, and our support team responsive and helpful. We appreciate your note about the website's performance and user interface. Feedback like this helps us identify areas for improvement, and we’ll consider it as we continue to enhance our services. Thank you for choosing CallTower, and we’re here to assist whenever you need us! ### 23. Stellar On-Boarding and Support Make CallTower a Winner **Rating:** 5.0/5.0 stars **Reviewed by:** David B. **Reviewed Date:** November 17, 2025 **What do you like best about CallTower?** I use CallTower primarily for phone service and my initial impression has been very positive. I especially appreciate the excellent customer service during the onboarding process. The team that assisted us was outstanding, which creates a strong expectation for the quality of their troubleshooting. The switch to CallTower was due in part to its attractive pricing, which was an important factor in our decision-making process. Additionally, the setup process was extremely easy, which made transitioning to a new system seamless. These aspects make me feel confident that we have made the right choice in selecting CallTower as our phone service provider. **What do you dislike about CallTower?** Nothing yet. **What problems is CallTower solving and how is that benefiting you?** I believe CallTower enhances communication with excellent onboarding and customer service, supporting a seamless switch to cloud services. **Official Response from Tonya W.:** > Thank you so much for your thoughtful review! We’re thrilled to hear that your onboarding experience was smooth and that our team made the transition easy and confidence-boosting. Providing exceptional support, clear guidance, and reliable service from day one is a top priority for us, so it’s great to know that stood out. We’re also happy our pricing and setup process aligned with your needs. We truly appreciate you choosing CallTower and look forward to supporting your communication needs as you continue to grow! ### 24. Efficient Call Management with Quick Issue Response **Rating:** 4.0/5.0 stars **Reviewed by:** jpw@clpinc.com W. | Technology Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2025 **What do you like best about CallTower?** I like CallTower's response time for issues and found the initial setup to be very easy. **What do you dislike about CallTower?** I find visibility in billing to be an issue. **What problems is CallTower solving and how is that benefiting you?** I use CallTower for managing call queues, attendants, phone numbers, and forwarding efficiently. **Official Response from Tonya W.:** > Thank you for sharing your feedback! We’re thrilled to hear that CallTower’s reliability and consistent uptime have been valuable to your organization. Dependable service is something we take great pride in, and it’s great to know you’ve experienced nearly zero downtime. We also appreciate your honest input about customer service response times. We continually work to enhance our support experience, and your feedback helps us identify areas where we can improve. Thanks again for taking the time to share your experience with us! ### 25. Helpful, Knowledgeable Support with an Easy Ticketing Process **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about CallTower?** The support has always been very helpful. Opening a ticket is an easy process and the support engineers seem to be very knowledgable. **What do you dislike about CallTower?** So far, there is nothing that I dislike. **What problems is CallTower solving and how is that benefiting you?** Providing telco services that support our Microsoft Teams telephony solution. **Official Response from Tonya W.:** > Thank you for sharing your feedback with us. We are glad to hear that you have found our support team to be helpful and knowledgeable, and that opening a ticket has been an easy and smooth process. Creating a support experience that feels simple and reliable is something we work hard to deliver, so it is great to know it has been valuable for you. We also appreciate you letting us know that there is nothing you dislike so far. Hearing that reinforces the importance of continuing to provide consistent service and dependable communication. It is great to know that our telco services are supporting your Microsoft Teams telephony solution. Helping your organization stay connected and operate efficiently is exactly what we aim to achieve, and we are grateful to be part of that success. ### 26. Call Tower Review **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew N. | great, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2025 **What do you like best about CallTower?** 1. Unified Communications Integration CallTower is well-known for integrating powerful communication tools like Microsoft Teams, Cisco Webex, and Zoom into a single platform. This makes it easy for businesses to streamline communication and collaboration without juggling multiple vendors. 2. Reliable VoIP and UCaaS Services Their VoIP (Voice over IP) and UCaaS (Unified Communications as a Service) offerings are robust and reliable, ensuring clear call quality and minimal downtime—especially critical for business operations. 3. Customer Support Many users appreciate CallTower's responsive and knowledgeable customer support team, which can be a huge plus when dealing with enterprise-grade communications. 4. Scalability and Custom Solutions CallTower offers flexible solutions tailored to small businesses as well as large enterprises. Their ability to scale services and customize deployments is a big advantage. **What do you dislike about CallTower?** 1. Portal/User Interface Could Be More Intuitive While functional, the administrative portals and dashboards may not be as user-friendly or modern-looking as some competitors’. This can slow down adoption or make day-to-day management less efficient. **What problems is CallTower solving and how is that benefiting you?** By integrating VoIP with platforms like Microsoft Teams and Cisco Webex, CallTower allows us to centralize our communication tools—improving efficiency, reducing downtime, and enabling our teams to stay connected from anywhere. Their hosted VoIP platform also ensures high call quality, business continuity, and easy scalability as we grow. **Official Response from Tonya W.:** > Thank you for the thoughtful and detailed review. We’re pleased to hear that our unified communications integrations, reliable VoIP and UCaaS services, and scalable, tailored solutions are making a meaningful impact for your team. It's especially encouraging to know that our customer support team has been a helpful resource in your experience. We also appreciate your feedback regarding the user interface of our administrative portals. Usability and intuitive design are ongoing priorities for us, and input like yours helps us shape future enhancements to better serve our customers. It’s rewarding to know that our solutions are helping centralize your communications, improve efficiency, and support your growth. We’re committed to delivering a secure, streamlined, and high-performing experience every step of the way. — The CallTower Team ### 27. GovParts LLC **Rating:** 4.5/5.0 stars **Reviewed by:** Kristy H. | Accounting/Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2025 **What do you like best about CallTower?** CallTower was very organized from the beginning of the process. When a company is that organized everything runs so smoothly as it did from the very start. I really like that they assign on person to work with you to build that relationship and it allows things to get in in a timely manner. **What do you dislike about CallTower?** I do not have any complaints as everything ran extremely smooth and all our questions were answered so quickly. **What problems is CallTower solving and how is that benefiting you?** We as a company do have not issues. We only had a few bumps in the process that were not major but were addressed and fixed promptly. **Official Response from Tonya W.:** > Thank you for sharing your experience with CallTower. We’re glad to hear the process felt organized from the very beginning and that having a dedicated person to work with made things smooth and timely for you. It’s also great to know that any small bumps along the way were quickly resolved. We truly appreciate your feedback and the opportunity to support your team. ### 28. Reliable Service and Great Value, But Hardware Delivery Needs Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Brian W. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about CallTower?** This has been a mostly worry-free service for us since our implementation. Service is effective, account management is relatively easy, pricing is good. **What do you dislike about CallTower?** If there was one nit to pick it would be around hardware timing - any time we need replacement phones it always takes longer than it should - both the ordering process and the shipping timeline. That's a definite area of improvement. **What problems is CallTower solving and how is that benefiting you?** It provides our Teams calling platform. While hard phones are virtually gone from our environment, the overall layout remains sound. **Official Response from Tonya W.:** > Thank you for sharing your experience with us! We’re happy to hear CallTower has been a reliable, worry-free solution and that you’re finding value in our pricing and account management. We appreciate your honest feedback about hardware delivery — that’s helpful insight we’ll share with our operations team to improve turnaround times. It’s great to know our Teams calling platform continues to serve your organization well. Thanks again for being part of the CallTower community! ### 29. Review of CallTower transition with Microsoft Teams integration in GCC High **Rating:** 4.0/5.0 stars **Reviewed by:** Dennis S. | Network Engineer Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2025 **What do you like best about CallTower?** CallTower is one of a few companies that support GCC High Teams environment. It was very easy to transition from our TSP to the Call Tower Teams solution. The service has been very good and we are quite happy with the overall experience. **What do you dislike about CallTower?** This is not in inexpensive service, and there are some costs that are not seen on the Teams backend like Microsoft licensing that have annual fees. Overall the costs have been significantly reduced on the calling side, but the licensing costs have increased. **What problems is CallTower solving and how is that benefiting you?** With Call Tower we no longer needed a dedicated telephone service. It integrated directly into our Micrososft Teams environment. This did not require any additional software or hardware onprem and the integration in Teams has been very seamless for our company. **Official Response from Tonya W.:** > Thank you so much for your thoughtful review and for choosing CallTower to support your GCC High Teams environment! We're thrilled to hear that your transition to our solution was smooth and that you've had a positive experience with our service. We truly understand the importance of transparency when it comes to costs, especially in highly secure environments like GCC High. Your feedback regarding licensing clarity is greatly appreciated, and we’re continuously working to make these aspects more visible and easier to manage for our customers. It’s great to know that our direct Teams integration eliminated the need for additional on-prem hardware and provided a seamless, cloud-based voice experience. Helping organizations streamline their communications while maintaining compliance and security is exactly what we aim to do. —The CallTower Team ### 30. Affordable Simplicity with Great Support **Rating:** 4.5/5.0 stars **Reviewed by:** darshan c. **Reviewed Date:** September 25, 2025 **What do you like best about CallTower?** I appreciate CallTower’s awesome and very helpful service as I use it at my company. I love the simplicity of the portal, which makes user interaction easy and efficient. The updates sent directly to my email are incredibly useful, keeping me informed. The setup process is straightforward and cost-effective, making CallTower an affordable solution for the organization. **What do you dislike about CallTower?** I find some challenges with the tech support system, particularly that if we don't respond quickly to a case, it gets closed within an hour. This is especially problematic for priority one and priority two issues, where more time is needed to address and resolve concerns adequately. **What problems is CallTower solving and how is that benefiting you?** I find CallTower solves inbound and outbound issues while providing clear guidance on our infrastructure. The portal is simple to use, and the service is affordable for our organization. **Official Response from Tonya W.:** > Thank you for sharing your experience with CallTower! We’re delighted to hear that you value the simplicity of our portal, the ease of setup, and the affordability of our solutions. It’s also great to know our email updates and straightforward processes are helping your organization stay informed and efficient. We appreciate your feedback regarding the support case closure timelines. We understand the importance of having flexibility on priority issues, and your input helps us refine our processes to better meet customer needs. Our team is committed to ensuring every interaction supports your success, and we’ll continue working to improve in this area. We’re glad CallTower is making a difference for your organization by resolving inbound and outbound challenges while delivering a clear, user-friendly experience. Thank you again for choosing CallTower—we’re excited to continue supporting your communication needs! ### 31. Centralizes International Numbers with Swift Support **Rating:** 4.0/5.0 stars **Reviewed by:** Charlie O. **Reviewed Date:** December 16, 2025 **What do you like best about CallTower?** I like that CallTower support is prompt, which allows me to have a fast turnaround on business critical issues. The ability to centralize and manage everything myself is also valuable. I found the setup process straightforward. **What do you dislike about CallTower?** Porting numbers from other carriers has been difficult. I believe it could be improved by sending out updates as and when they come in, not waiting for the customer to ask for an update. **What problems is CallTower solving and how is that benefiting you?** CallTower allows us to centralize international numbers and manage everything ourselves, with prompt support for fast turnaround on business-critical issues. **Official Response from Tonya W.:** > Thank you for taking the time to share your experience! We’re so glad to hear that you value our prompt support and the ability to centralize and manage your international numbers with ease. It’s great to know that the setup process was straightforward for you—our goal is always to make things as seamless as possible. We appreciate your feedback regarding the porting process and communication updates. Your suggestion is incredibly helpful, and we’ll take it into consideration as we work to improve this aspect of our service. Keeping our customers informed is a priority, and we’ll strive to enhance this experience. Thank you for trusting CallTower to support your business-critical needs. If there’s anything else we can do to assist, please don’t hesitate to reach out! ### 32. Easy-to-Use Portal with Smooth Routing to Teams **Rating:** 4.5/5.0 stars **Reviewed by:** George F. | Mgr. Technology and Innovatioin, Enterprise (> 1000 emp.) **Reviewed Date:** February 12, 2026 **What do you like best about CallTower?** Portal ease of use particularly routing to Teams **What do you dislike about CallTower?** The version of Contact Center we're using **What problems is CallTower solving and how is that benefiting you?** Operator connect for all US and Cananda users **Official Response from Tonya W.:** > Thank you for sharing your feedback. Great news to hear that you appreciate our timely invoices. We apologize for any confusion caused by the complexity of the invoices. We will work on making them easier to follow in the future. Regarding the issue with receiving invoices after ending your contract, we are sorry for the oversight. Please provide us with your account details so we can investigate this further and ensure that the issue is resolved promptly. Your satisfaction is important to us, and we want to make sure that all concerns are addressed. Thank you for bringing this to our attention. ### 33. Outstanding Support Team That Resolves Issues Fast **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Defense & Space | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2025 **What do you like best about CallTower?** What I appreciate most about CallTower is their support team. Whenever one of our clients encounters an issue, CallTower support is always prompt in answering the phone, and their technical expertise consistently proves sufficient to resolve the problem. **What do you dislike about CallTower?** Honestly, I can't think of any deficiencies with CallTower support. **What problems is CallTower solving and how is that benefiting you?** The most important issue that CallTower is solving for us is voice routing for our clients that are in Microsoft GCCH tenants. Our company, NeoSystems, focus is government contractors that are handling CUI. As a result, they must be in Microsoft's GCCH tenant. Many are utilizing Teams voice and the company that know how best how to implement this is CallTower. Many of our technicians have worked with CallTower on Teams Voice implementation projects and I have personally worked on a few myself. Their instruction set is precise and easy to follow. **Official Response from Tonya W.:** > Thank you for sharing such thoughtful feedback. We’re grateful to hear that our support team continues to make a strong impression—responsiveness and clear technical guidance are priorities for us, and it’s great to know they’re helping you deliver for your clients. We appreciate your trust in CallTower, especially when it comes to the unique requirements of Microsoft GCC High and voice routing for government contractors. Supporting organizations that handle CUI is a responsibility we take seriously, and we’re glad our Teams Voice expertise and implementation guidance have been valuable to both you and your technicians. Thank you again for your partnership. We’re always here when you or your clients need us. ### 34. Efficient Services with Excellent Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Mark V. | Senior Tech, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2021 **What do you like best about CallTower?** I love the great customer service that CallTower provides. I recently had an issue with billing, and they resolved it quickly and efficiently, without wasting a lot of my time. Additionally, their SIP trunks are incredibly reliable, which is crucial for managing the voice services that I utilize. Overall, these aspects significantly enhance my experience and satisfaction with CallTower. **What do you dislike about CallTower?** I would appreciate a more robust online portal where we can see our customers, access information, and make changes ourselves. **What problems is CallTower solving and how is that benefiting you?** CallTower efficiently manages communication trunks across the US, providing reliable voice services and excellent customer support, which saves me time resolving billing issues. **Official Response from Kade Herbert:** > Thank you for your review! We appreciate your patronage. ### 35. Outstanding Service Quality **Rating:** 5.0/5.0 stars **Reviewed by:** Christian Jesus V. | Leader Network, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about CallTower?** the quality of their service; To this day its network is very stable **What do you dislike about CallTower?** nothing at the moment, everything is fine with them **What problems is CallTower solving and how is that benefiting you?** The updates of its different platforms help us to have services with a good level of attention **Official Response from Tonya W.:** > Thank you for sharing your feedback about CallTower. We're pleased to hear that the stability of our network and the quality of our service have met your expectations. It's also great to know that our platform updates are helping you maintain a high level of service and attention. Your input is invaluable as we continue to refine and improve our offerings. If there's ever anything we can do to further support your needs, please don't hesitate to let us know. Thank you for choosing CallTower! ### 36. Marks Calltower review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about CallTower?** The seamless integration with Microsoft Teams. **What do you dislike about CallTower?** We are just implementing CallTower so so far we have not had any downsides. **What problems is CallTower solving and how is that benefiting you?** Simplified implementation compared to our previous VOIP provider and better pricing. **Official Response from Kade Herbert:** > Thank you so much for a great review, we appreciate your feedback and look forward to a long business relationship. ### 37. Rock-Solid Reliability with Zero Outages **Rating:** 5.0/5.0 stars **Reviewed by:** jeffrey s. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about CallTower?** never have problems with service outages **What do you dislike about CallTower?** have no issues to report at this time have **What problems is CallTower solving and how is that benefiting you?** get calls with no issues **Official Response from Tonya W.:** > Thank you for your feedback. We are happy to hear that CallTower delivers the reliable service you depend on, with consistent call quality and no service outages. Providing a stable, worry-free communications experience is a top priority for us, and it is great to know that is exactly what you are experiencing. We appreciate you taking the time to share your positive experience. ### 38. Turns Microsoft Teams into a Full Business Phone System—No Extra Hardware Needed **Rating:** 5.0/5.0 stars **Reviewed by:** Tony L. | IT Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2026 **What do you like best about CallTower?** If your company already uses Microsoft Teams, CallTower’s biggest advantage is turning it into a fully functioning business phone system without needing separate phone hardware. **What do you dislike about CallTower?** Lower employee productivity Customer dissatisfaction Increased IT workload Potential revenue impact Reduced confidence in cloud telephony **What problems is CallTower solving and how is that benefiting you?** It provides a cloud-based phone system (VoIP) instead of on-prem PBX hardware. **Official Response from Tonya W.:** > Thank you for sharing your feedback with us. We appreciate your positive comments about CallTower's seamless integration with Microsoft Teams. We understand your concerns regarding potential challenges such as lower productivity and increased IT workload. We are committed to addressing these issues and ensuring a smooth experience for our customers. Our team will work on improving employee training, enhancing customer support, and streamlining IT processes to minimize any disruptions. We value your business and would like to follow up with you to discuss your specific concerns in more detail. Please feel free to reach out to us directly so we can address any issues you may be facing. Thank you for choosing CallTower. ### 39. Reliable Service with Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Basilio D. **Reviewed Date:** December 18, 2025 **What do you like best about CallTower?** I use CallTower for implementing Microsoft Teams voice services and appreciate its reliability and great quality of service. I like that CallTower's team is available and willing to help create beneficial and affordable solutions. It's great that CallTower keeps me updated with advancements in the UCASS environment. I also found the initial setup easy, with the staff clearly explaining the process. **What do you dislike about CallTower?** We've not come across any unfavorable aspects of CallTower **What problems is CallTower solving and how is that benefiting you?** CallTower provides a reliable and great quality of service. **Official Response from Tonya W.:** > Thank you so much for the kind words! We’re really glad to hear that CallTower has been a reliable partner for your Microsoft Teams voice services. It’s great to know the setup process was smooth and that our team was able to guide you clearly—making things simple and straightforward is always our goal. We’re also happy you’ve found value in the updates we share about the UCaaS space. Keeping you informed and ahead of the curve is something we take pride in. Thanks again for trusting us to support your communication needs. If there’s ever anything you need, don’t hesitate to reach out! ### 40. Exceptional Product Knowledge and Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2025 **What do you like best about CallTower?** They know their product and how to make it work for the end users. Customer Support is also on top of their game. Implementation and integration was easy and quick. This is a product we use every day. **What do you dislike about CallTower?** I have not found any dislikes. I don't have any dislikes about CallTower. **What problems is CallTower solving and how is that benefiting you?** The old system we had was not working well. We didn't have control over the old system, and it was a headache every time we needed to set up a new user. Plus the heavy integration into Microsoft helped this out. **Official Response from Tonya W.:** > Thank you for taking the time to share this feedback. We’re grateful to hear that our product knowledge, support team, and implementation experience have made a noticeable difference for you. Making the transition easy and ensuring the solution works seamlessly for your end users is exactly what we aim for, so it’s wonderful to know you’re seeing that every day. We also appreciate you sharing how CallTower has helped you move away from the challenges of your previous system. Giving customers more control, simplifying user management, and strengthening Microsoft integration are core goals of our platform, and we’re glad those improvements are helping your team work more efficiently. Thank you again for your trust and partnership. We’re here whenever you need us. ### 41. Flawless Experience—Calltower Transformed Our Communications **Rating:** 5.0/5.0 stars **Reviewed by:** Michael W. | Operations Controller, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2025 **What do you like best about CallTower?** Our Firm has had a flawess experience using Calltower. Calltower improved our communications exponentially. **What do you dislike about CallTower?** We have had very few issues. There's not really anything to complain about. **What problems is CallTower solving and how is that benefiting you?** Integrations with Microsoft Teams is great. Enhancements to remote staff make communications excellent, **Official Response from Tonya W.:** > Thank you for your glowing review! We’re thrilled to hear that your experience with CallTower has been flawless and that we’ve been able to transform your communications. It’s especially rewarding to know that our Microsoft Teams integration and enhancements for remote staff have made such a positive impact. We’re also grateful for your kind words about having “very few issues.” It’s our mission to provide seamless solutions, and feedback like yours motivates us to keep delivering excellence. Thank you for trusting CallTower to support your firm’s communication needs. If there’s ever anything we can do to make your experience even better, please don’t hesitate to reach out! ### 42. Effortless and Simple Setup Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Tyler P. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2025 **What do you like best about CallTower?** Setting up CallTower was extremely straightforward, and I was able to get started quickly without any hassle. **What do you dislike about CallTower?** I can't think of anything negative. Everything was straightforward and easy to use. **What problems is CallTower solving and how is that benefiting you?** It has helped lower the amount we spend on phones. **Official Response from Tonya W.:** > Thank you for your wonderful feedback! We’re thrilled to hear that you found the setup process straightforward and hassle-free. Making it easy for our customers to get started is one of our top priorities, so it’s great to know we delivered on that for you. We’re also delighted to hear that CallTower has helped reduce your phone expenses—providing cost-effective solutions is a key part of our mission. Thank you for choosing CallTower! If there’s ever anything we can do to further enhance your experience, please don’t hesitate to reach out. ### 43. Teams VoIP Works Great for Our Microsoft-Heavy Organization **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about CallTower?** As a Microsoft-heavy organization, the Teams VoIP system has worked very well. **What do you dislike about CallTower?** Support has been less than expected and we are charged for any change requests submitted. **What problems is CallTower solving and how is that benefiting you?** We had an antiquated phone system that was not flexible and required a lot of support. The Call Tower solution fixed that. **Official Response from Tonya W.:** > Thank you for sharing your experience. We’re glad to hear that CallTower’s Microsoft Teams VoIP solution has worked well for your organization and helped modernize an outdated phone system with a more flexible, scalable setup. We also appreciate the candid feedback around support and change request charges. That input is taken seriously and shared with our team as we continue to improve responsiveness, communication, and transparency across the customer experience. We value the opportunity to support Microsoft‑centric organizations and appreciate you taking the time to leave a review. If there’s anything further we can do to improve your experience, our team is always open to the conversation. ### 44. Affordable Connectivity with Some Rough Edges **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2022 **What do you like best about CallTower?** I really like the price of CallTower and find their account management team very easy to use. They are really responsive and easy to work with, which is great. The support structure is also easy to work with, which is important for us. **What do you dislike about CallTower?** CT text is pretty clunky and not a favorite among our users. They still prefer Apple texting, but because CT text is business numbers, then they use that. The interface could be easier to get to from both PC and phone. The initial setup was the roughest part because of the porting of numbers. It took extraordinarily long to do. **What problems is CallTower solving and how is that benefiting you?** CallTower provides PSTN connectivity for our phones. **Official Response from Kade Herbert:** > Thank you for your review! We appreciate this constructive feedback. ### 45. CallTower Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2025 **What do you like best about CallTower?** The system works fairly well with a few issues. **What do you dislike about CallTower?** We are having trouble where some incoming calls display an internal team member's name instead of the originating caller's caller ID. I have a ticket (Case Number: 01562616). I provided the information about the call but it was over a week old so they could not see it. (That is silly, in my opinion) Now they keep wanting to close it the ticket because it is taking me a while to find another more current example. They should not even ask me to close ticket unless the issue is actually resolved. I understand they are probably under pressure to close tickets but it is not resolved. **What problems is CallTower solving and how is that benefiting you?** They are allowing us to communicate with our customers. **Official Response from Tonya W.:** > Thank you for sharing your experience and for choosing CallTower. We’re glad to hear that our system is supporting your customer communications, though we understand your concerns regarding the caller ID issue and support ticket process. Your feedback about ticket handling is very important to us. We agree that tickets should remain open until the issue is fully resolved, and we will review this case internally to ensure it’s addressed appropriately. We appreciate your patience as we work to identify a current example and resolve the problem permanently. We truly value your partnership and will continue striving to improve both our platform and our support experience to better serve your needs. ### 46. Responsive Support, But Setup Challenges **Rating:** 3.0/5.0 stars **Reviewed by:** Rachel L. **Reviewed Date:** October 24, 2025 **What do you like best about CallTower?** I appreciate the responsive support team at CallTower, which has been consistently attentive to our needs. The responsiveness of the support person stands out as a particularly beneficial aspect for me. I have noticed the integration capability with MS Teams as an integral part of using CallTower, which has been advantageous for my workflow. **What do you dislike about CallTower?** I found setting up CallTower to be a bit difficult because we didn't fully understand the new phone system we were transitioning into. Additionally, I would like CallTower's fees to be more transparent. **What problems is CallTower solving and how is that benefiting you?** n/a **Official Response from Tonya W.:** > Thank you for taking the time to share your experience! We’re really glad to hear our support team has been responsive and that the Microsoft Teams integration has been helpful for your workflow. We appreciate your honest feedback about setup and pricing transparency — that’s valuable insight we’ll review to make the process clearer for future customers. Thanks again for your thoughtful review and for choosing CallTower! ### 47. Seamless Transition and Outstanding Support for New Customers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about CallTower?** I'm a new customer. I thought their project management was very thorough and ensured a smooth transition from our previous provider. I have also called in for support and have gotten to a live person very quickly that was able to help immediately. **What do you dislike about CallTower?** Nothing so far. It has been a very positive experience to day. **What problems is CallTower solving and how is that benefiting you?** We were dissatisfied with our previous provider so we needed to make a change. CallTower met our requirements, provide strong pricing, and enhanced customer service. We have been very pleased so far. **Official Response from Tonya W.:** > We’re so happy to hear your transition to CallTower went smoothly and that our project management and support teams made a strong first impression! It’s great to know you’re already seeing the difference in service and responsiveness compared to your previous provider. Thank you for choosing CallTower — we’re thrilled to have you on board and look forward to continuing to support your team! ### 48. CallTower **Rating:** 5.0/5.0 stars **Reviewed by:** Ali B. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2025 **What do you like best about CallTower?** CallTower has transformed our business - the auto attendant and customization creates efficiencies throughout our organization and for our administrative positions. It has allowed our support positions to utilize their time better and allow our clients to reach their case worker/team much quicker. It is empowering to both our clients and to our end-users. The implementation process was smooth, organized and thoughtful. It is also a very fiscally responsible system. **What do you dislike about CallTower?** We have not run into anything significant that we dislike. **What problems is CallTower solving and how is that benefiting you?** it is much easier for our clients to navigate the system - and it is significantly less expensive than our prior calling platform. It also is creating more efficiencies - which therefore creates better time management, etc. **Official Response from Tonya W.:** > Thank you so much for sharing this wonderful feedback! We’re thrilled to hear how CallTower has streamlined your business operations and empowered both your clients and internal teams with greater efficiency and flexibility. It’s especially great to know that the auto attendant and customization features are helping your clients connect with the right people more quickly, while also giving your staff more time back in their day. We’re also delighted that the implementation process met your expectations and that you’re seeing the value of a more cost-effective system. Knowing that CallTower is making a positive impact on both your organization and your clients is exactly what we strive for. We truly appreciate your partnership and look forward to supporting your continued success! ### 49. User-Friendly Portal and Teams Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Arnie M. | Network Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about CallTower?** Portal and Teams integration are user friendly. Customer support is responsive. **What do you dislike about CallTower?** The ability/tools to assist with Spam/Robo calls **What problems is CallTower solving and how is that benefiting you?** PSTN connectivity **Official Response from Tonya W.:** > Thank you for your feedback! We’re delighted to hear that you find our portal and Teams integration user-friendly and that our customer support has been responsive. Making your experience seamless and efficient is always our goal. We appreciate your input regarding tools to assist with spam and robocalls. Your feedback is important, and we’ll take it into consideration as we continue to enhance our services. Thank you for choosing CallTower to support your PSTN connectivity. If there’s anything more we can do to assist, please don’t hesitate to reach out! ### 50. Excellent Support and Onboarding, But Billing Needs Clarity **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about CallTower?** Smooth onboarding process, helpful staff, despite time difference from US > UK we had someone responsive assigned to us. **What do you dislike about CallTower?** Unclear / difficult invoicing / billing process as it was difficult to work out what we needed to pay and when, and how this would be paid from UK > US - it was sorted in the end though. **What problems is CallTower solving and how is that benefiting you?** Allowing seamless connectivity via MS Teams for our internal business and external support requirements. **Official Response from Tonya W.:** > Thank you for sharing your experience! We’re so glad to hear your onboarding went smoothly and that our team was responsive and supportive across the time difference. We appreciate your feedback about the billing process — that’s valuable insight we’ll review to make things clearer and more consistent for our UK customers. It’s great to know CallTower is helping your team stay connected through Microsoft Teams, both internally and with your clients. Thanks again for taking the time to share your thoughts! ## CallTower Discussions - [What is CallTower used for?](https://www.g2.com/discussions/what-is-calltower-used-for) - 1 comment - [View CallTower pricing details and edition comparison](https://www.g2.com/products/calltower/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+09%3A31%3A01+-0500&secure%5Bsession_id%5D=6bc3601e-7dee-4d3f-9bf0-7236c5e7b3ed&secure%5Btoken%5D=f45e6780690a91ccb9fb39a2b85d942e9a7de1e6dba008428ec7afc5eef076a1&format=llm_user) ## CallTower Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [Webex Calling](https://www.g2.com/products/webex-calling/reviews) - [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) ## CallTower Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top CallTower Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,320 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (3,995 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,495 reviews)