CallTower Reviews & Product Details

I really appreciate how CallTower made it simple for us to convert from a physical phone system to a web-based system. This transition has allowed our users to be connected on the same phone system wherever they are, which is really helpful. CallTower did a really good job setting up our environment when we first onboarded with them, and we've had no problems with the system in three years. I'm also really happy with the support we receive whenever we have questions. It brings cohesiveness from a telephone experience, especially since we have users in 20 different states, and our customers can communicate seamlessly with us. Review collected by and hosted on G2.com.

The limitations more have to do with Microsoft Teams than with CallTower. The actual initial setup was quite complicated, and the engineers definitely had an engineering thought process in the method that the setup was done. Review collected by and hosted on G2.com.

I use CallTower as our PSTN provider with Webex Calling, and I love how it connects multiple campuses' phone numbers all in one cloud phone carrier. The setup was easy to port all our numbers, and whenever we've had to raise a support ticket, the responses have been timely. Having someone from CallTower ready to answer questions and assist with the number porting to the cloud was fantastic. We transitioned from using multiple phone companies to just one cloud-based provider, and the process was very structured with good instructions. I also appreciate the assistance we received during the migration, which made it seamless. Review collected by and hosted on G2.com.

at this time there isn't anything going on that I dislike Review collected by and hosted on G2.com.

I find CallTower to be an excellent platform for streamlining our telecommunications, especially when linking phone numbers to Microsoft Teams. Its VOIP services are integrated reliably with Teams, which makes it a dependable choice for our communications needs. One of its standout features is the smooth handling of phone number provisioning, porting, and routing. Additionally, I appreciate the ease of managing day-to-day tasks like assigning phone numbers and overseeing routine changes, despite the portal's potential for improved intuitiveness. The service is consistently reliable and well-integrated, contributing to a strong support system. Review collected by and hosted on G2.com.

I find that the admin portal could be more intuitive, especially when managing larger batches of numbers or making routing changes. While the current management and day-to-day user experience with CallTower is generally straightforward, the portal's usability could be improved to make these tasks easier. Additionally, I believe there's room for improvement in port transparency, which would enhance the overall experience. Review collected by and hosted on G2.com.

CallTower staff are knowledgeable and responsive. It feels like they are interested in partnership, not just being a vendor. Their integration with Microsoft is top notch and unlike most other providers. The broad range of services they offer are icing on the cake. Review collected by and hosted on G2.com.

There is too much emphasis on self-service and not enough direct customer support. Relying on a portal for nearly every task is frustrating, especially since the portals are hard to navigate and often require switching between several different interfaces. It becomes extremely challenging to obtain operationalized reporting from any source, making it difficult to truly understand how your services are performing. Review collected by and hosted on G2.com.

I really appreciate the marketplace and the ability to self-serve with licenses that CallTower offers. This functionality allows us to obtain licenses efficiently without having to rely on quotes or reach out to someone for assistance. It's a significant time-saver for my team and me. The process of procuring telephone lines has been smooth, and any initial challenges we faced with license procurement were quickly resolved. Furthermore, CallTower excellently solves onboarding processes and call quality issues, making overall communication within our teams more effective. I find the integration with Microsoft Teams particularly useful, enabling us to leverage its capabilities seamlessly. All these factors combined make CallTower an appealing choice that I would consider repurchasing and recommend to others. Review collected by and hosted on G2.com.

I find the support for nuanced call quality issues lacking. Reaching out for detailed assistance in this area isn't as smooth as I would hope. Review collected by and hosted on G2.com.

I like the speed at which I get a response from service technicians and specific individuals I have worked with. Overall, Lotus is by far the best technician I have worked with, and the way she handles situations reflects responsive and effective communication. Review collected by and hosted on G2.com.

The minimum requirements for texting-related issues are too strict and feel bad from a customer point of view. When requesting assistance, technicians sometimes assume I mean something beyond their scope and say there's no help available, rather than asking for clarification. Review collected by and hosted on G2.com.

Efficient and customer service are always helpful at times. Review collected by and hosted on G2.com.

Managing your account can be confusing online. Review collected by and hosted on G2.com.

CallTower was especially helpful in transferring our entire number block from our old system. They have an excellent, very fast, and very friendly support team. Their prices and service uptime are top notch. Review collected by and hosted on G2.com.

I think the billing center for managing bills and invoices could use a little bit of love. The interface is just a little slow and clunky. It looks a little outdated. It's not particularly easy to navigate. And user management is a little iffy. Review collected by and hosted on G2.com.

I’ve been using CallTower with Webex for the past three years, and I truly appreciate the straightforward setup process, which was supported by a knowledgeable vendor. The platform is easy to use, which has been a real benefit in my day-to-day operations, and that same simplicity also carries over into the sales process, which has been especially helpful. CallTower has noticeably improved collaboration and communication across our team, saving us a significant amount of time, and I also value the service and availability it provides. Overall, these strengths are the main reasons I would be willing to purchase CallTower again. Review collected by and hosted on G2.com.

So far, I haven’t come across anything negative. Review collected by and hosted on G2.com.

I really find CallTower easy to use, which makes user management a breeze. I like the quick and responsive support, as I often receive replies within an hour whenever I need to add a user. The convenience of having CallTower mostly handle the initial setup was a huge plus too. Review collected by and hosted on G2.com.

When searching for users in the admin portal it doesn't always work immediately. You search a user from the home screen and get no results, so you have to click to the user screen for them to show up. Review collected by and hosted on G2.com.