Easy to implement and their implementation team has been fantastic. It's fairly simple to navigate on the back end and integration has been quick and easy thus far. Review collected by and hosted on G2.com.
It's a bit on the expensive side but so far worth it. Review collected by and hosted on G2.com.
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The integration of Bazaarvoice reviews and ratings in the project was easy, it's just the Bazaarvoice script that needed to be added to the code. Then the reviews and ratings for the product is displayed on the PLP and PDP. The App is easy to use and is frequently used to review ratings. Once the user submits the reviews and Ratings on the site, those reviews and ratings are sent in the Bazaarvoice app for approval. There, the controlling Party/Client can easily accept or reject the reviews and ratings. Once it's accepted, the reviews and ratings are published on the site; otherwise, they are not. The client can monitor daily how many reviews and ratings are submitted on the site. Customer support is very helpful and easy to reach out for any issue faced on the site or in the Bazaarvoices app. Review collected by and hosted on G2.com.
The UI of the Bazaarvoice app is a bit confusing at first once you get used to it then it feels familiar. Also, the UI for accepting and rejecting the reviews and ratings feels old school. Also, the Bazaarvoice inspector functionality is also confusing to use. Review collected by and hosted on G2.com.
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They are one of the only vendors where you can syndicate your reviews to third party retailers, but I'm sure there are other vendors that care more about their clients and not just their bottom line. Review collected by and hosted on G2.com.
I don’t usually leave reviews, but I feel like other businesses need to hear this. We’ve been working with Bazaarvoice at Sun Home Saunas and it’s honestly been one of the worst vendor experiences we’ve ever had.
Their customer service is awful - slow to respond, unhelpful, and just generally not supportive or flexible. The platform itself is super clunky and outdated, which made even basic things frustrating.
But the worst part? Their contracts. We had to shut down our B2B program due to the tariffs, and even though our 12-month term was up, they refused to let us out. They’re hiding behind legal fine print and taking a “gotcha” approach instead of working with us like partners.
I've never dealt with a company that was this rigid, impersonal, and honestly just unpleasant to work with. If you're thinking about using Bazaarvoice, I’d seriously recommend looking at other options.
Feel free to reach out if you want to hear the full story. Happy to chat. Review collected by and hosted on G2.com.
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Frankly, very little. The platform performs its basic function of collecting and syndicating reviews, but nothing about it stands out as exceptional. Any initial value we saw was quickly overshadowed by poor customer service and rigid, one-sided business practices. If you're a company looking for a true partner, look elsewhere—Bazaarvoice is transactional at best. Review collected by and hosted on G2.com.
Bazaarvoice’s refusal to release us from an auto-renew contract—despite major, documented global economic challenges, including the impact of Trump-era tariffs and a complete collapse of our retail relationships—was infuriating. Their absolute lack of flexibility or empathy made it painfully clear that they prioritize squeezing money from struggling businesses over offering any real support or understanding. It felt exploitative. We no longer had any use for their services, yet they locked us in purely for profit. It was a deeply disappointing experience and a glaring example of what’s wrong with vendor relationships in this industry. Review collected by and hosted on G2.com.
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What impresses me most is the breadth of its retail syndication network. Reviews submitted on a brand’s website don’t just stay there—they're distributed to major retail partners, helping maintain consistency in customer feedback across platforms. This can significantly boost product visibility and consumer confidence. Review collected by and hosted on G2.com.
The first concern is the complexity and time investment required during setup. Implementing the platform isn’t always straightforward, and the integration process—especially across multiple retail partners—can be time-consuming and occasionally frustrating. It often requires technical assistance or a dedicated support team on your end. Review collected by and hosted on G2.com.
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I had the BEST experience with the Bazaarvoice team! They are true industry leaders in the Ratings & Reviews space with a top-notch team. I shared with my colleagues that they would regret not working with Bazaarvoice—the value far outweighed our concerns compared to the minimal cost and ease of the integration and implementation. With their support, we exceeded our 12-month rolling period $5M goal in just four months by millions. Their insights, metrics, and design recommendations for our PDP and PLP layouts were invaluable. I highly recommend them as a partner! Review collected by and hosted on G2.com.
I can't think of anything that I dislike about Bazaarvoice. Review collected by and hosted on G2.com.
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Bazaarvoice has great partnerships with top retailers including Home Depot, Lowe's, Tractor Supply and many others. These partnerships provide the opportunity to engage directly on customer sites to answer questions and syndicate reviews. Review collected by and hosted on G2.com.
Bazaarvoice does not have a very large network outside of the United States and in recent years have changed their integration requirements which has proven to be a burden on our digital and IT teams. Review collected by and hosted on G2.com.
Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.
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Bazaarvoice is good for syndication of reviews and is vast in it's partnerships with department stores and other big box retailers, so is a very efficient way to publish your reviews across many partner websites. Review collected by and hosted on G2.com.
It's a horrible review collection platform and a dinosaur in it's UX platform - Everything is difficult to use and needs "implementation" fees. While they have robust teams of help and training as you onboard it's just a long cumbersome implementation and just not easy enough to use. It's horrible to try to get out of the contract so be careful on the timing. They promised we would be able to swap between services no problem at contract end and when we tried to "swap" to a different type of service as they suggested we could, they said it didn't qualify, though they offered that it would be no problem, what a waste of time. False advertisement for what the platform would intially do which is why we want to swap and then again when we tried to change services at contract end. If there were another way to syndicate reviews we'd stay far away from this company. Review collected by and hosted on G2.com.
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I like how easy it is to navigate the platform. The syndication of reviews integrates well with our other retail partners and was easy to implement. Their team is responsive and provides advice on potential activations. We use Bazaar voice daily here. Review collected by and hosted on G2.com.
We do not dislike anything in particular from the platform. Review collected by and hosted on G2.com.
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I love that Bazaarvoice allows for easy connection to customer sites and for generating honest reviews of products. Review collected by and hosted on G2.com.
I dislike that Bazaarvoice has become increasingly reliant on their portals and pushing the user to online self help tools as opposed to reaching out to people for assistance. Additionally, they send many notifications without enough actionable information, I'm often confused what I'm supposed to do, if anything. I prefer when humans are involved who can give the extra level of care and direction on next steps. I also don't like that now I have to use the "BV Support Community" to track the progress of tasks. I would feel better serviced if a person would liasion my inputs with their internal systems as opposed to making the users become experts in Bazaarvoice's internal systems through portals, self help articles, webinars, etc. I have a multi-faceted job with multiple responsibilities and really am not able to devote all of my time to Bazaarvoice. Review collected by and hosted on G2.com.
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