Hotel Industry Software

Honestly not much. The menu editor in the POS has some bugs that cost you time. Translation options could be better. And occasionally updates shift things around without much warning. But nothing that makes me question the product. Review collected by and hosted on G2.com.

Running a hotel with no hotel background. Mews made that possible. Everything is in one place, the team picked it up fast, and I can actually see what's happening in the business in real time. Less chaos, less manual work, more time to focus on the guest experience. Review collected by and hosted on G2.com.

The platform is feature-rich, and smaller hotels may not require every available module immediately. A more tailored onboarding experience based on the size and operational model of the property would help teams adopt the most relevant features more quickly while leaving room to expand as business needs evolve. Review collected by and hosted on G2.com.

HotelFriend offers a thoughtful balance between operational structure and hospitality-focused service. Rather than simply digitizing hotel processes, it helps create an environment where staff can spend more time engaging with guests and less time managing administrative tasks. For boutique hotels that want to preserve a personalized guest experience while embracing modern technology, it provides a practical, flexible, and reliable solution. Review collected by and hosted on G2.com.

The user interface would benefit from a more modern and sleek design. Although it maintains a minimalistic style, it can occasionally feel a bit outdated. Navigating the more advanced features, like revenue management and multi-restaurant integrations, presents a slight learning curve because of the extensive selection of modules. Even though the GUI is generally straightforward, it still requires some time to become fully comfortable with all its functionalities. Review collected by and hosted on G2.com.

Before 360HMS, many hotels manage multiple siloed systems: one for front desk, another for F&B POS, another for accounting, yet another for housekeeping. That creates duplication, errors, delayed reports, and disjointed data. 360HMS addresses those issues by:

Streamlining operations: reservations, room assignments, check-in/out, housekeeping tasks happen within one system rather than passing paper or spreadsheets.

Reducing manual errors and improving speed: Because data flows across modules (e.g., POS charges go to guest folio; invoices generated automatically; housekeeping tasks updated live) the risk of missing or incorrect entries drops significantly.

Increasing visibility and control: With embedded reporting and analytics (occupancy rates, revenue, guest behaviour, multi-currency invoicing) you get actionable insights.

Enhancing guest satisfaction: Faster check-in/out, accurate billing, integrated POS for in-room dining/spa, and more coordinated housekeeping make for better guest experiences.

Supporting growth and multi-unit operations: It supports multi-restaurant operations, multi-currency, remote access, and web-based GUI—so whether you have a boutique hotel or a chain, the system scales.

Reasons for Choosing 360HMS:

We selected 360HMS because we needed a scalable, cloud-based hospitality platform that didn’t force us to cobble together multiple apps. We valued:

A wide range of modules (reservations, front office, POS, F&B, inventory, accounting) in one platform.

Remote access and multi-currency/multi-language capabilities (important for our international clientele).

Strong support and after-sales maintenance (they advertise 24/7 support) which gave us confidence.

360 Mango Solutions Review collected by and hosted on G2.com.

Till now i found nothing to dislike about it. Review collected by and hosted on G2.com.

Better integration with all online agency ,

Ensure your hotel process run smoothly like checkin , customer infos and all. Review collected by and hosted on G2.com.

It's hard to navigate out of the logged in experience but using incognito I was able to get back to some key questions. This could easily be solved by making the non-logged in experience material accessible through a chatbot or non-logged in view. Review collected by and hosted on G2.com.

Engine allows consolidate travel booking for distributed teams without needing to pay for an expensive platform that's enterprise grade, we're just not built for that and don't have that extra money to spend on software. Review collected by and hosted on G2.com.

Honestly, the depth of the platform means there’s always something new to discover which is great, but it also means you occasionally find a feature you wish you’d known about months before. Review collected by and hosted on G2.com.

Distribution and rate management used to eat time we didn’t have. Keeping rates consistent across channels, avoiding overbookings, reacting to demand across properties in different markets. Cloudbeds handles all of that without us having to think about it.

But the biggest surprise has been guest experience. Even for OTA bookings where you’d normally know almost nothing about the guest before arrival the pre-check-in flow captures real data. By the time a guest walks in, we already know who they are. That changes the whole interaction, and for a boutique property, that personal touch is everything.​​​​​​​​​​​​​​​​ Review collected by and hosted on G2.com.

Nothing comes to mind. Our Team loves Canary services and we have used them for quite some time now. Review collected by and hosted on G2.com.

We use Canary services for contract signatures in our Sales Department, and this makes life easier for everyone involved. We have never had any complaints or issues. Review collected by and hosted on G2.com.

Skytouch can be very slow at times to load information, especially when our hotel is busy with multiple reservations. It slows down our check in process and payment processing. Not ideal when it is very busy.. Review collected by and hosted on G2.com.

A few problems are simple bugs that occur, there was an update that helped us view specific reports when they were trying to be saved or printed.

Another bug that seemed to be fixed by skytouch is when payments would decline, and a new method of payment was added then that second payment would also decline. This was fixed and now allows us to charge the newly added card without having to log out and log back in for the card to work again. Review collected by and hosted on G2.com.

nothing really, the fact that they have an after hours contact makes it more reliable for service providers like us who require their services at night, over the weekends and even on public holiday. Review collected by and hosted on G2.com.

1. integration of of property listing to online sites like booking.com, Airbnb and more.

2. Generation of operational reports, like revenue and daily occupancy reports

3. Revenue forecast

4.Allocation of retain credits Review collected by and hosted on G2.com.

A potential improvement could be the expansion of integrations with third-party services. For users who rely on specific tools or software for certain aspects of their operations, a broader range of integrations could enhance the platform's versatility. Additionally, considerations around pricing, especially for smaller establishments, might be a factor, and more flexible pricing options could cater to a wider range of businesses. Review collected by and hosted on G2.com.

RoomRaccoon.com addresses critical challenges in the hospitality industry by providing an all-in-one solution for hotel management. The platform's centralized approach streamlines reservation processes, minimizes the risk of overbooking, and enhances guest communication. This not only improves operational efficiency but also contributes to a positive guest experience, fostering loyalty and positive reviews. RoomRaccoon.com's comprehensive feature set enables hoteliers to focus on delivering exceptional service while optimizing bookings and revenue management in an increasingly competitive market. Review collected by and hosted on G2.com.

Not much context on the site yet. Could use more marketing to get the name out there. Not enough room availability for airbnb type rooms. Would be nice to connect all of these easier. Review collected by and hosted on G2.com.

Solves problems for the owner of the hotels and reservations primarily by giving them a platform to book vacant rooms. Not as big for the consumer, but the consumer gets another site to manage reservations for their next vacation or business trip. Review collected by and hosted on G2.com.

The only thing I dislike about this PMS software is, I have to follow lof ot instructions to complete specific tasks. Hotels needs to be latest version of this PMS software to train new employees. Review collected by and hosted on G2.com.

eZwee FrontDesk Hotel PMS offers one stop platform for managing hotels, web booking engine, Restaurent POS with 24/7 customer support, userfriendly interface and features which helps even novice user to use the software. Review collected by and hosted on G2.com.

The guest statistic report needs improvement for accurate data reporting. The group process needs some tweaking as well. It would be nice to have the option to merge duplicate guest profile as well as the option to delete or merge multiple entry of an OTA profile. Review collected by and hosted on G2.com.

Stayntouch makes it easy and simple to enhance a guest self check-in experience. On a mobile device guest process a self check-in, provide us with their estimated time of arrival, with any special request and upgrade options which is a great for extra revenue. Review collected by and hosted on G2.com.

I wish the platform integrated with more third-party tools commonly used in hospitality. As HotelBee evolves, I would also like to see expanded reporting capabilities and options for customization. But the HotelBee team is constantly making improvements. For an out-of-the-box hospitality management system, HotelBee delivers excellent value. Review collected by and hosted on G2.com.

I used to struggle with disjointed systems and manual processes. HotelBee solves this by integrating capabilities like reservations, housekeeping, accounting, and more seamlessly. Now I can manage my entire property from anywhere with greater visibility and efficiency. The automated workflows help reduce administrative workload. Overall, HotelBee gives me the consolidated solution I need to successfully operate my hotel. Review collected by and hosted on G2.com.

I don’t have anything bad to say about front desk Review collected by and hosted on G2.com.

Make things easier when you talk about communication and client happiness Review collected by and hosted on G2.com.

Certain airlines are absent from the Amadeus CRS, and others that I dislike are also not found. Review collected by and hosted on G2.com.

If include the missing airline in the Amadeus CRS system, we will have access to all-in-one platforms. Review collected by and hosted on G2.com.

Sometimes documentation is lacking and it is difficult to find. Review collected by and hosted on G2.com.

Have a complete, integrated management linked with the ERP, in addition to having implemented it in record time. Review collected by and hosted on G2.com.

I would recommend Hotello to continue improving their interface and its design to make it more user friendly. Review collected by and hosted on G2.com.

At the Monville, we have a clear idea of how the customer journey should be in order to respond our clientele expectations. Without Hotello being able to integrate with the different systems, such as the self check-in/out kiosks, nothing would have been possible. Hotello is more than a PMS, they are our business partner and they are constantly open to innovation. Review collected by and hosted on G2.com.

I like everything about visitor, I can't think of anything that I don't like. Review collected by and hosted on G2.com.

Helps me keep track of my visiting guests and any data related to them. Review collected by and hosted on G2.com.

I wish there was 24/7 support for those late night or early morning issues. Also, we have no direct integrations as a post-secondary institution, which limits what processes we can integrate into the workflow. Review collected by and hosted on G2.com.

WebRezPro manages our property and connects with OTA's, making it easy to process nightly bookings and conference groups. Review collected by and hosted on G2.com.