Hotel Industry Software

Honestly not much. The menu editor in the POS has some bugs that cost you time. Translation options could be better. And occasionally updates shift things around without much warning. But nothing that makes me question the product. Review collected by and hosted on G2.com.

Running a hotel with no hotel background. Mews made that possible. Everything is in one place, the team picked it up fast, and I can actually see what's happening in the business in real time. Less chaos, less manual work, more time to focus on the guest experience. Review collected by and hosted on G2.com.

The only thing I don’t like about Engine is that any reservation changes have to be completed through Engine, rather than directly with the service provider. Review collected by and hosted on G2.com.

This engine reduces the number of searches I have to do when I’m trying to find lodging and make travel plans. Review collected by and hosted on G2.com.

Cvent is a powerful platform, but some areas can be overly complex, especially when managing multiple registration types, pricing rules, discounts, and registration logic. Small changes can sometimes impact other parts of the event build, making thorough testing essential.

While the interface is generally user-friendly, certain administrative tasks require navigating through multiple menus, which can slow down configuration updates. Reporting is strong, but creating highly customised reports can have a learning curve for newer users.

I would also like to see more advanced AI-driven insights to help identify registration trends, attendee engagement opportunities, and potential event risks more proactively.

From a pricing perspective, the platform delivers strong value for large or complex events, but some advanced features and add-on modules can increase costs.

Overall, the benefits outweigh the challenges, but there is room for improvement in usability, reporting efficiency, and AI-powered insights. Review collected by and hosted on G2.com.

Cvent solves the challenge of managing event registration, attendee communications, reporting, and engagement across multiple systems by bringing everything into a single platform. Instead of manually tracking registrations, emails, pricing, discounts, surveys, and attendee data in separate tools, we can manage the entire event lifecycle in one place.

For our team, this has improved efficiency, reduced administrative work, and provided better visibility into event performance. The platform allows us to create tailored registration experiences for different attendee groups, automate communications, and access real-time reporting, helping us make faster, data-driven decisions.

Cvent has also improved the attendee experience by providing a more seamless registration process, mobile event access, surveys, and self-service information. As event complexity grows, having a centralised system helps us maintain consistency, accuracy, and control while scaling our events more effectively.

Overall, Cvent saves time, improves data accuracy, streamlines event operations, and helps us deliver a better experience for both attendees and event teams. Review collected by and hosted on G2.com.

The user interface would benefit from a more modern and sleek design. Although it maintains a minimalistic style, it can occasionally feel a bit outdated. Navigating the more advanced features, like revenue management and multi-restaurant integrations, presents a slight learning curve because of the extensive selection of modules. Even though the GUI is generally straightforward, it still requires some time to become fully comfortable with all its functionalities. Review collected by and hosted on G2.com.

Before 360HMS, many hotels manage multiple siloed systems: one for front desk, another for F&B POS, another for accounting, yet another for housekeeping. That creates duplication, errors, delayed reports, and disjointed data. 360HMS addresses those issues by:

Streamlining operations: reservations, room assignments, check-in/out, housekeeping tasks happen within one system rather than passing paper or spreadsheets.

Reducing manual errors and improving speed: Because data flows across modules (e.g., POS charges go to guest folio; invoices generated automatically; housekeeping tasks updated live) the risk of missing or incorrect entries drops significantly.

Increasing visibility and control: With embedded reporting and analytics (occupancy rates, revenue, guest behaviour, multi-currency invoicing) you get actionable insights.

Enhancing guest satisfaction: Faster check-in/out, accurate billing, integrated POS for in-room dining/spa, and more coordinated housekeeping make for better guest experiences.

Supporting growth and multi-unit operations: It supports multi-restaurant operations, multi-currency, remote access, and web-based GUI—so whether you have a boutique hotel or a chain, the system scales.

Reasons for Choosing 360HMS:

We selected 360HMS because we needed a scalable, cloud-based hospitality platform that didn’t force us to cobble together multiple apps. We valued:

A wide range of modules (reservations, front office, POS, F&B, inventory, accounting) in one platform.

Remote access and multi-currency/multi-language capabilities (important for our international clientele).

Strong support and after-sales maintenance (they advertise 24/7 support) which gave us confidence.

360 Mango Solutions Review collected by and hosted on G2.com.

Till now i found nothing to dislike about it. Review collected by and hosted on G2.com.

Better integration with all online agency ,

Ensure your hotel process run smoothly like checkin , customer infos and all. Review collected by and hosted on G2.com.

Setup of one niche OTA connection needed a bit of extra support. Small thing, team sorted it quickly. Review collected by and hosted on G2.com.

RoomMaster is helping solve key operational challenges around OTA connectivity, room inventory management, and reducing manual work. It makes it easier to keep rates and availability synchronized across channels, minimize errors, and manage bookings more efficiently. When a connection issue comes up, the support team also helps resolve it quickly, reducing disruption to daily operations. Review collected by and hosted on G2.com.

Nothing comes to mind. Our Team loves Canary services and we have used them for quite some time now. Review collected by and hosted on G2.com.

We use Canary services for contract signatures in our Sales Department, and this makes life easier for everyone involved. We have never had any complaints or issues. Review collected by and hosted on G2.com.

Sometimes the system feels a bit slow during peak hours, and a few settings could be more customizable. Adding flexibility in reports and giving the mobile app a smoother workflow would make it even better. It would be helpful to have more personalized notification control and a quicker way to adjust rates on the go. A more polished user experience would also make daily tasks even smoother. Review collected by and hosted on G2.com.

I use HotelFriend to centralize and automate hotel operations, reducing manual work and errors. It streamlines reservations, room assignments, and guest communications, enhancing team coordination and improving guest services. Review collected by and hosted on G2.com.

I dislike the times the system has to go down due to maintenance or updates. It has gotten better over the years. At least now they schedule the maintenance ahead of time. Not at random. Review collected by and hosted on G2.com.

It tracks revenue and taxes in a straightforward manner for accounting reporting. It also gives lots of insights through their various reports tracking hotel performance. Review collected by and hosted on G2.com.

nothing really, the fact that they have an after hours contact makes it more reliable for service providers like us who require their services at night, over the weekends and even on public holiday. Review collected by and hosted on G2.com.

1. integration of property listing to online sites like booking.com, Airbnb and more.

2. Generation of operational reports, like revenue and daily occupancy reports

3. Revenue forecast

4.Allocation of retain credits Review collected by and hosted on G2.com.

A potential improvement could be the expansion of integrations with third-party services. For users who rely on specific tools or software for certain aspects of their operations, a broader range of integrations could enhance the platform's versatility. Additionally, considerations around pricing, especially for smaller establishments, might be a factor, and more flexible pricing options could cater to a wider range of businesses. Review collected by and hosted on G2.com.

RoomRaccoon.com addresses critical challenges in the hospitality industry by providing an all-in-one solution for hotel management. The platform's centralized approach streamlines reservation processes, minimizes the risk of overbooking, and enhances guest communication. This not only improves operational efficiency but also contributes to a positive guest experience, fostering loyalty and positive reviews. RoomRaccoon.com's comprehensive feature set enables hoteliers to focus on delivering exceptional service while optimizing bookings and revenue management in an increasingly competitive market. Review collected by and hosted on G2.com.

Not much context on the site yet. Could use more marketing to get the name out there. Not enough room availability for airbnb type rooms. Would be nice to connect all of these easier. Review collected by and hosted on G2.com.

Solves problems for the owner of the hotels and reservations primarily by giving them a platform to book vacant rooms. Not as big for the consumer, but the consumer gets another site to manage reservations for their next vacation or business trip. Review collected by and hosted on G2.com.

I wish the platform integrated with more third-party tools commonly used in hospitality. As HotelBee evolves, I would also like to see expanded reporting capabilities and options for customization. But the HotelBee team is constantly making improvements. For an out-of-the-box hospitality management system, HotelBee delivers excellent value. Review collected by and hosted on G2.com.

I used to struggle with disjointed systems and manual processes. HotelBee solves this by integrating capabilities like reservations, housekeeping, accounting, and more seamlessly. Now I can manage my entire property from anywhere with greater visibility and efficiency. The automated workflows help reduce administrative workload. Overall, HotelBee gives me the consolidated solution I need to successfully operate my hotel. Review collected by and hosted on G2.com.

The guest statistic report needs improvement for accurate data reporting. The group process needs some tweaking as well. It would be nice to have the option to merge duplicate guest profile as well as the option to delete or merge multiple entry of an OTA profile. Review collected by and hosted on G2.com.

Stayntouch makes it easy and simple to enhance a guest self check-in experience. On a mobile device guest process a self check-in, provide us with their estimated time of arrival, with any special request and upgrade options which is a great for extra revenue. Review collected by and hosted on G2.com.

The only thing I dislike about this PMS software is, I have to follow a lot of instructions to complete specific tasks. Hotels need to be on the latest version of this PMS software to train new employees. Review collected by and hosted on G2.com.

eZwee FrontDesk Hotel PMS offers a one-stop platform for managing hotels, web booking engine, Restaurant POS with 24/7 customer support, user-friendly interface, and features which help even novice users to use the software. Review collected by and hosted on G2.com.

I don’t have anything bad to say about front desk Review collected by and hosted on G2.com.

Make things easier when you talk about communication and client happiness Review collected by and hosted on G2.com.

Sometimes documentation is lacking and it is difficult to find. Review collected by and hosted on G2.com.

Have a complete, integrated management linked with the ERP, in addition to having implemented it in record time. Review collected by and hosted on G2.com.

I would recommend Hotello to continue improving their interface and its design to make it more user friendly. Review collected by and hosted on G2.com.

At the Monville, we have a clear idea of how the customer journey should be in order to respond our clientele expectations. Without Hotello being able to integrate with the different systems, such as the self check-in/out kiosks, nothing would have been possible. Hotello is more than a PMS, they are our business partner and they are constantly open to innovation. Review collected by and hosted on G2.com.

I would say maybe when there's multiple tasks that have not been completed, or maybe forgotten to be marked complete, it would be nice to have an option to select a few at a time and mark them all at once. Sometimes that happens, and other than that, everything else works fine. Review collected by and hosted on G2.com.

HelloShift helps our departments communicate better and makes task assignment convenient, improving overall operations. Review collected by and hosted on G2.com.

some features could be more customizable. A few settings can take time to understand Review collected by and hosted on G2.com.

It reduces manual paperwork, keeps visitor records in one place Review collected by and hosted on G2.com.