Hotel Industry Software

While SkyTouch Technology is generally easy to use, I did find that some advanced features could benefit from a bit more in-depth documentation or tutorials. There are a few hidden functionalities that aren't immediately obvious, and it took some time to discover them on my own. However, this is a minor issue overall, as the platform is still very user-friendly once you get the hang of it. Review collected by and hosted on G2.com.

SkyTouch Technology has completely transformed how we manage our hotel operations. It has streamlined our front desk operations, allowing us to quickly check guests in and out, manage reservations, and track room availability—all from a single, easy-to-use platform. One of the biggest benefits is how it integrates seamlessly with our booking channels, eliminating double bookings and saving us a ton of time. Additionally, the reporting tools give us real-time data on occupancy, revenue, and guest preferences, which has been invaluable for making informed business decisions. It's also reduced the manual effort needed for day-to-day tasks, letting our team focus more on providing great guest experiences. Review collected by and hosted on G2.com.

For those with more advanced or specialized requirements, additional features may be needed, which are available in order to sell free PMS version. Review collected by and hosted on G2.com.

HotelFriend solved the issue of transitioning to a new PMS under time pressure, offering a fast, simple solution that didn't disrupt operations. The setup was very fast, taking just three days with no downtime. It focuses on core functionality, making daily tasks faster and supporting workflow. Review collected by and hosted on G2.com.

The only quirk I found would be useful is that i feel as if there should be a general "Notes for the Front Desk" tab upon booking the reservation, although I do not doubt that it end up becoming a thing at one point or another, there is a few things I could use it for. There are a plethora of Night workers we have and they usually show up at these hotels at 1-4am and there have been a bunch of hotels that have actually cancelled the reservation under their assumption that they wont show up. I do work around this by calling but then that defeats some of the purpose by having to contact the hotel anyways. Sometimes i even like to note that they will have a larger vehicle and put a note there saying so. Also, a dark mode feature would be pretty cool. Review collected by and hosted on G2.com.

Getting rid of a paper trail and having to recollect every hotels charge on the company card and sifting through each folio for every guy. This works for assuring my employees aren't buying things they shouldn't be buying with our card on file and also having to have each folio for the accounting team to know how to code each hotel charge. Engines built in tracker has everything i need. Review collected by and hosted on G2.com.

The user interface would benefit from a more modern and sleek design. Although it maintains a minimalistic style, it can occasionally feel a bit outdated. Navigating the more advanced features, like revenue management and multi-restaurant integrations, presents a slight learning curve because of the extensive selection of modules. Even though the GUI is generally straightforward, it still requires some time to become fully comfortable with all its functionalities. Review collected by and hosted on G2.com.

Before 360HMS, many hotels manage multiple siloed systems: one for front desk, another for F&B POS, another for accounting, yet another for housekeeping. That creates duplication, errors, delayed reports, and disjointed data. 360HMS addresses those issues by:

Streamlining operations: reservations, room assignments, check-in/out, housekeeping tasks happen within one system rather than passing paper or spreadsheets.

Reducing manual errors and improving speed: Because data flows across modules (e.g., POS charges go to guest folio; invoices generated automatically; housekeeping tasks updated live) the risk of missing or incorrect entries drops significantly.

Increasing visibility and control: With embedded reporting and analytics (occupancy rates, revenue, guest behaviour, multi-currency invoicing) you get actionable insights.

Enhancing guest satisfaction: Faster check-in/out, accurate billing, integrated POS for in-room dining/spa, and more coordinated housekeeping make for better guest experiences.

Supporting growth and multi-unit operations: It supports multi-restaurant operations, multi-currency, remote access, and web-based GUI—so whether you have a boutique hotel or a chain, the system scales.

Reasons for Choosing 360HMS:

We selected 360HMS because we needed a scalable, cloud-based hospitality platform that didn’t force us to cobble together multiple apps. We valued:

A wide range of modules (reservations, front office, POS, F&B, inventory, accounting) in one platform.

Remote access and multi-currency/multi-language capabilities (important for our international clientele).

Strong support and after-sales maintenance (they advertise 24/7 support) which gave us confidence.

360 Mango Solutions Review collected by and hosted on G2.com.

Till now i found nothing to dislike about it. Review collected by and hosted on G2.com.

Better integration with all online agency ,

Ensure your hotel process run smoothly like checkin , customer infos and all. Review collected by and hosted on G2.com.

nothing really, the fact that they have an after hours contact makes it more reliable for service providers like us who require their services at night, over the weekends and even on public holiday. Review collected by and hosted on G2.com.

1. integration of of property listing to online sites like booking.com, Airbnb and more.

2. Generation of operational reports, like revenue and daily occupancy reports

3. Revenue forecast

4.Allocation of retain credits Review collected by and hosted on G2.com.

It’s limited report system, you need a platform to request certain information and some of the reports are not available. Review collected by and hosted on G2.com.

The unification of several other platforms Review collected by and hosted on G2.com.

The hardest part of working with Cvent is keeping up with the array of services they offer in all aspects of meeting and event planning and management. Review collected by and hosted on G2.com.

Cvent lets me efficiently research appropriate hotels or venues for my clients' events. Then I can quickly create and distribute an RFP that gets fast responses at competitive rates. Hotels know that Cvent users represent serious business opportunities for them and they respond in kind. Review collected by and hosted on G2.com.

Nothing comes to mind. Our Team loves Canary services and we have used them for quite some time now. Review collected by and hosted on G2.com.

We use Canary services for contract signatures in our Sales Department, and this makes life easier for everyone involved. We have never had any complaints or issues. Review collected by and hosted on G2.com.

I wish there was 24/7 support for those late night or early morning issues. Also, we have no direct integrations as a post-secondary institution, which limits what processes we can integrate into the workflow. Review collected by and hosted on G2.com.

WebRezPro manages our property and connects with OTA's, making it easy to process nightly bookings and conference groups. Review collected by and hosted on G2.com.

A potential improvement could be the expansion of integrations with third-party services. For users who rely on specific tools or software for certain aspects of their operations, a broader range of integrations could enhance the platform's versatility. Additionally, considerations around pricing, especially for smaller establishments, might be a factor, and more flexible pricing options could cater to a wider range of businesses. Review collected by and hosted on G2.com.

RoomRaccoon.com addresses critical challenges in the hospitality industry by providing an all-in-one solution for hotel management. The platform's centralized approach streamlines reservation processes, minimizes the risk of overbooking, and enhances guest communication. This not only improves operational efficiency but also contributes to a positive guest experience, fostering loyalty and positive reviews. RoomRaccoon.com's comprehensive feature set enables hoteliers to focus on delivering exceptional service while optimizing bookings and revenue management in an increasingly competitive market. Review collected by and hosted on G2.com.

I don’t have anything bad to say about front desk Review collected by and hosted on G2.com.

Make things easier when you talk about communication and client happiness Review collected by and hosted on G2.com.

The only thing I dislike about this PMS software is, I have to follow lof ot instructions to complete specific tasks. Hotels needs to be latest version of this PMS software to train new employees. Review collected by and hosted on G2.com.

eZwee FrontDesk Hotel PMS offers one stop platform for managing hotels, web booking engine, Restaurent POS with 24/7 customer support, userfriendly interface and features which helps even novice user to use the software. Review collected by and hosted on G2.com.

Certain airlines are absent from the Amadeus CRS, and others that I dislike are also not found. Review collected by and hosted on G2.com.

If include the missing airline in the Amadeus CRS system, we will have access to all-in-one platforms. Review collected by and hosted on G2.com.

The guest statistic report needs improvement for accurate data reporting. The group process needs some tweaking as well. It would be nice to have the option to merge duplicate guest profile as well as the option to delete or merge multiple entry of an OTA profile. Review collected by and hosted on G2.com.

Stayntouch makes it easy and simple to enhance a guest self check-in experience. On a mobile device guest process a self check-in, provide us with their estimated time of arrival, with any special request and upgrade options which is a great for extra revenue. Review collected by and hosted on G2.com.

Not much context on the site yet. Could use more marketing to get the name out there. Not enough room availability for airbnb type rooms. Would be nice to connect all of these easier. Review collected by and hosted on G2.com.

Solves problems for the owner of the hotels and reservations primarily by giving them a platform to book vacant rooms. Not as big for the consumer, but the consumer gets another site to manage reservations for their next vacation or business trip. Review collected by and hosted on G2.com.

I like everything about visitor, I can't think of anything that I don't like. Review collected by and hosted on G2.com.

Helps me keep track of my visiting guests and any data related to them. Review collected by and hosted on G2.com.

I wish the platform integrated with more third-party tools commonly used in hospitality. As HotelBee evolves, I would also like to see expanded reporting capabilities and options for customization. But the HotelBee team is constantly making improvements. For an out-of-the-box hospitality management system, HotelBee delivers excellent value. Review collected by and hosted on G2.com.

I used to struggle with disjointed systems and manual processes. HotelBee solves this by integrating capabilities like reservations, housekeeping, accounting, and more seamlessly. Now I can manage my entire property from anywhere with greater visibility and efficiency. The automated workflows help reduce administrative workload. Overall, HotelBee gives me the consolidated solution I need to successfully operate my hotel. Review collected by and hosted on G2.com.

Big downside is not available on IOS. Would make it 10/10 if could use on the go Review collected by and hosted on G2.com.

Ever since I started using AVISHM, it has been so easy to collaborate with markets that are hectic to get such as offline local travel agents. Review collected by and hosted on G2.com.

Difficult to do the year updates (prices, new packages) as it's a lot of things to combine and little tips to integrate and from one year to another you forget. That's why the support is useful (the human one especially).

Also the first set up is complicated and I think the best would be to have one person dedicated to it that you can interact to ask question "live" or ask for something specific if necessary

Difficult for my accountant to get some answers in french... Review collected by and hosted on G2.com.

Good overview of the business :

- bookings,

- planning of the room,

- options (but I would like to see the option in one place, by arrival dates like meals/yoga/shuttle...)

- dashboard with stat and accounting Review collected by and hosted on G2.com.