Products

Social Point is a community engagement platform that enables organizations to invite their communities to participate, gather meaningful feedback, and turn that input into insight that shapes better outcomes. With more than 40 engagement tools designed to support inclusive participation, Social Point makes it easy to collect community input, analyze feedback at scale, and clearly demonstrate how public input informs decisions. Built-in reporting and advanced analytics mean engagement teams

Alterna CX is a customer experience analytics platform that collects and unifies customer feedback from more than 100 data sources, including surveys, reviews, social media, chats, and support tickets. The platform applies observational customer experience (oCX) scoring, sentiment, emotion, intent detection, location-based analysis, and root-cause analysis with driver simulation to organize and quantify unstructured feedback. Built-in dashboards and automated “close-the-loop” workflows integrate

Nubitel is a Cloud Customer Engagement Solution brought to you by Microtel Technology. With more than 19 years of implementing end-to-end Customer Interaction Solutions, Microtel is proud to introduce Nubitel that caters to your business communication needs to engage with your customers. We provide Unified Communications, Omnichannel Customer Engagement Platform (single interface for customer interactions from voice, video, email, IM, social media and social chat apps), AI-powered Chatbots, CRM,

AddResponse is a powerful AI software that tracks and monitors all the posts and then removes all negative comments from Facebook & Instagram automatically. With just a few clicks, marketers can now squeeze out more sales and conversions from their Facebook & Instagram content. AddResponse helps make your Facebook ads work better by keeping the trolls away. It uses AI to detect complaints, links, blacklisted words, negative sentiments etc and remove them automatically for all you

Unlock the full potential of Microsoft Teams with Landis Contact Center. Our natively integrated CCaaS solution streamlines setup and operation, enabling your team to deliver top-notch customer service effortlessly. Certified for Microsoft Teams, Landis Contact Center enhances productivity and customer satisfaction with seamless integration into the tools you already trust. *Live Dashboards and Call Monitoring *Historical Analytics and Reporting *Visual IVR Builder for Smart Call Routing *Advan

AI-powered call center automation platform designed specifically for telecom companies and ISPs. QueSee analyzes 100% of customer calls and text communication using telecom-specific AI to provide proactive churn prediction, automated Layer 1 support, and real-time customer experience monitoring. Early customers report being "glued to it more than I should be - it's a window into exactly what's going on," with agents and managers using it daily as their first tool after vacations to catch up i

Stramik is an AI-powered customer support platform designed to optimize how businesses engage with website customers. It takes the best features of competitors and combines them into a seamless real-time chat experience delivering intelligent, context-aware responses that reduce response times and elevate satisfaction levels. On top of its conversational strengths, Stramik equips businesses with comprehensive analytics, enabling teams to track performance, customer sentiment, and support KPIs fo

Little Nudge is an all-in-one local SEO platform that automates every signal Google uses to rank local businesses. The core mechanic is a Sentiment Gate: customers tap 👍 or 👎, happy ones go straight to Google to leave a review, unhappy ones are routed to a private feedback inbox — protecting your public rating automatically. Around that sits a full local SEO platform: geo-grid rank scanning with heatmaps, competitor tracking with historical snapshots, Google Business Profile insights, review aut

Uniteam is a communication and engagement platform purpose-built for frontline teams. It replaces scattered emails, chats, and paper handouts with one mobile-first hub where updates, recognition, resources, and feedback live side by side. Frontline employees get a simple, familiar experience that keeps them in the loop. Managers gain visibility and tools to recognize great work, share information, and act on employee sentiment in real time. With customizable feeds, secure chat spaces, recognitio

Toksta is the SaaS intelligence platform built for founders, growth marketers, and B2B companies. It combines a verified database of 1,500+ creator stacks with AI-driven research tools to show which software products top influencers actually use and trust. Toksta’s AI research agent compares pricing, features, and sentiment in seconds, saving hours of manual research. Companies can track which creators mention or adopt their tools, identify partnership opportunities, and access market-validated

Brandrobin.ai is a social listening and brand monitoring platform built for the agentic era. It helps marketing and brand teams understand what people are saying about their **brand, products, and competitors across platforms like Reddit, LinkedIn, X, YouTube, Instagram, TikTok, and more. With Brandrobin.ai, teams can: * Monitor brand and product mentions in real time * Track competitor conversations and market trends * Discover what customers are saying across social platforms * Identify po

MyBranz Reviews & AI Insights automates the review management process for Shopify stores, ensuring FTC compliance by analyzing review context with advanced AI. This prevents misleading feedback and guarantees authenticity. Gain valuable insights into customer sentiment, make data-driven decisions, and build trust. Seamlessly integrate MyBranz with your Shopify store to enhance transparency, boost sales, and stay aligned with regulatory standards through genuine, transparent reviews. AI-Driv

Feito. Segundo parágrafo agora começa com "O Nexus", e segue a versão em inglês logo abaixo. Português Nexus, by Galaxies Lab Toda decisão de marketing começa com a mesma pergunta: o que meu público vai achar disso? O Nexus responde antes de você investir. O Nexus é uma plataforma de personas sintéticas: versões simuladas do seu consumidor, cada uma representando um cluster comportamental real e treinada com os dados do seu cliente. Cada persona é validada contra 100 consumidores reais, com

Reputation Pros is an award-winning online reputation management (ORM) service built for today’s online search landscape. Using a proprietary blend of SEO suppression, content publishing, and AI reputation monitoring, we restore control to clients who need fast, confidential, and verifiable results. Our service helps executives, public figures, and businesses push down unwanted search results, promote positive and authentic stories, and protect their image through ongoing monitoring and sentime

Camaleonic Analytics is an AI-powered sponsorship and brand intelligence platform for rights holders, clubs, competitions, brands, agencies, public bodies, and talent managers. Proprietary computer vision reviews live broadcasts, social content, and venue footage frame by frame to detect logos and branded assets, measuring share of screen, clarity, and time on air so every exposure is converted into auditable media value and ROI rather than an estimate. The suite spans TV and broadcast analytics

Koalr is an AI search visibility platform that helps companies understand how their brand appears across answer engines such as ChatGPT, Claude, Gemini, Perplexity, Copilot, Grok, Google AI Overviews, and AI Mode. The product runs buyer-style prompts for a website, tracks whether the brand is mentioned, compares share of voice against competitors, identifies cited sources, analyzes sentiment, and highlights visibility gaps. Koalr also provides GEO audits, page-level AI readiness checks, and pri

Imaginario AI is a video intelligence platform used by content marketing and editing teams to search, analyze, and create clips from large video libraries and raw footage. Unlike traditional video DAM and MAM systems, Imaginario AI analyzes video content at the shot level across 14 understanding layers, including speech, visuals, actions, locations, emotions, objects, and on-screen text, removing the need for manual metadata entry or tagging. Two proprietary engines power the analysis: Vulpus

BrandRadar is an all-in-one platform that helps brands understand and control how they appear across major AI-powered search engines and assistants (ChatGPT, Gemini, Perplexity, and more). It tracks brand mentions, prompt performance, citations, sentiment, and competitor visibility, then turns those insights into actionable strategies to boost discoverability, trust, and ultimately, revenue. With BrandRadar you can: • See exactly when and where AI mentions your brand across platforms • Measur

A suite of Zendesk® Apps to help Support teams do more with less: Merge Duplicate Tickets: Automatically merge duplicate tickets in Zendesk to save time and improve customer satisfaction. Auto-Remove Attachments: Automatically remove unwanted attachments from Zendesk tickets to free up your storage, comply with GDPR, delete malicious files. Triggers+ChatGPT: Power up your Zendesk triggers with ChatGPT Integration. Classify and parse tickets, detect sentiment, auto-translate, and much more.

Powerful review management for your business. Companies of all sizes use Stratus to generate, monitor, and manage their online reviews. Centralize reviews from sites that matter. Never miss another review. Stratus pulls all Facebook and Google reviews into one central location. This allows you to reply to reviews, receive notifications on new or negative reviews, and monitor overall ratings - all from within one platform. There’s a smarter way to reply to reviews. Response templates make respond