Landis Attendant Console

1 review

The Landis Attendant Console for Microsoft Teams is a powerful receptionist console designed to streamline call management and enhance productivity. Seamlessly integrated with Microsoft Teams, it enables effortless call handling with features like 1-click call transfers, customizable keyboard shortcuts, and multiple transfer options. Operators can view real-time Teams presence statuses, add notes, and set advanced email or chat call-back reminders for follow-ups. Compatible with any Microsoft Teams setup, it eliminates the need for provider changes and can be used as a desktop app or directly in your browser for ultimate flexibility. Key Features That Streamline Your Workday : *1-Click Call Transfers *Multiple Transfer Options: Blind, Safe, Chat Consult, and More *Customizable Keyboard Shortcuts for Efficient Call Handling *Real-Time Teams Presence Status Visibility *Add Notes to Callers for Enhanced Collaboration *Advanced Call-Back Reminders via Email or Chat *Works with Any Microsoft Teams Calls (No Provider Changes Needed) *Flexible Deployment: Desktop App or Browser Access

Landis Contact Center

1 review

Unlock the full potential of Microsoft Teams with Landis Contact Center. Our natively integrated CCaaS solution streamlines setup and operation, enabling your team to deliver top-notch customer service effortlessly. Certified for Microsoft Teams, Landis Contact Center enhances productivity and customer satisfaction with seamless integration into the tools you already trust. *Live Dashboards and Call Monitoring *Historical Analytics and Reporting *Visual IVR Builder for Smart Call Routing *Advanced Call Queues with Multiple Routing Options, Including Skills-Based Routing *Live Manager Coaching: Listen, Whisper, or Barge In *Live Sentiment Analysis *Call Pop Integration into Agent Panel *Webhooks for External Reports and Tasks *No Required Setup Fees or Minimums