---
title: Nubitel CX Reviews
meta_title: 'Nubitel CX Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Nubitel CX works for a business like yours.
aggregate_rating:
  rating_value: 2.0
  review_count: 1
  scale: '5'
date_modified: '2026-07-14'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---

# Nubitel CX Reviews
**Vendor:** Microtel Technology  
**Category:** [Contact Center Software](https://www.g2.com/categories/contact-center)  
**Average Rating:** 2.0/5.0  
**Total Reviews:** 1
## About Nubitel CX
Nubitel is a Cloud Customer Engagement Solution brought to you by Microtel Technology. With more than 19 years of implementing end-to-end Customer Interaction Solutions, Microtel is proud to introduce Nubitel that caters to your business communication needs to engage with your customers. We provide Unified Communications, Omnichannel Customer Engagement Platform (single interface for customer interactions from voice, video, email, IM, social media and social chat apps), AI-powered Chatbots, CRM, Workforce Optimization, Gamifications and other modules.




## Nubitel CX Reviews
  ### 1. Limited Dashboard Customization & Flow Design

**Rating:** 2.0/5.0 stars

**Reviewed by:** Asrul R. | Social Media & Consumer Insights Analyst / Platform Lead, Enterprise (> 1000 emp.)

**Reviewed Date:** July 13, 2026

**What do you like best about Nubitel CX?**

Coming from Sprinklr Service, it does feel a bit like a downgrade. That said, not everything is negative. For social, Nubitel CX captures Facebook’s own wall mentions, unlike Sprinklr.

**What do you dislike about Nubitel CX?**

The dashboard doesn’t offer custom widgets. Public and private posts aren’t merged, which makes things feel fragmented. The console also isn’t very user-friendly, and there aren’t any customizable rules or implementation options.

**What problems is Nubitel CX solving and how is that benefiting you?**

It captures Facebook’s own wall and includes brand mentions. Also, at cheaper price for the solution. Comes with AI integration for smart responses.



- [View Nubitel CX pricing details and edition comparison](https://www.g2.com/products/nubitel-cx/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-16+14%3A45%3A42+-0500&secure%5Bsession_id%5D=310c2a14-b56f-4289-afcd-a7ff1d296bc1&secure%5Btoken%5D=30f751b680e135ef9d682cad20e58740271f3c3b684553bf78533ac5db1aa167&format=llm_user)

## Nubitel CX Features
**Channels**
- Voice
- Social
- Web Chat
- Mobile SMS
- Email

**Generative AI**
- AI Text-to-Speech

**Functions**
- Session Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment

## Top Nubitel CX Alternatives
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