--- title: Vivantio Reviews meta_title: 'Vivantio Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 295 reviews by the users' company size, role or industry to find out how Vivantio works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 295 scale: '5' date_modified: '2026-08-04' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Vivantio Reviews **Vendor:** Vivantio **Category:** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) **Average Rating:** 4.3/5.0 **Total Reviews:** 295 ## About Vivantio Vivantio is service management software that helps IT teams, service desks, and customer support teams implement quickly, scale efficiently, and adapt workflows without added complexity. Vivantio helps service teams manage complexity without adding more of it. Built for IT service management, customer service operations, and enterprise service delivery, Vivantio gives teams the structure, flexibility, and visibility they need to improve service over time. Teams use Vivantio to implement faster, standardize workflows, automate manual work, and continuously improve service performance across departments. Key capabilities include: Fast, structured implementation Flexible workflows, forms, and processes Role-based workspaces and automation Reporting and dashboards for service improvement Self-service, knowledge management, and omni-channel support Vivantio is a strong fit for organizations that need powerful service management without forcing teams into rigid, overbuilt systems. ## Vivantio Pros & Cons **What users like:** - Users value the **efficiency** of Vivantio, enhancing productivity through automation and effective monitoring of tasks and SLAs. (25 reviews) - Users value the **customizability** of Vivantio, enabling tailored solutions and personalized dashboards for enhanced efficiency. (23 reviews) - Users appreciate the **customization and automation features** of Vivantio, enhancing customer service and workflow efficiency. (23 reviews) - Users praise the **ease of use** of Vivantio, enhancing IT service management and overall team productivity. (13 reviews) - Users praise Vivantio for its **helpful and reliable customer support** , enhancing incident management and service requests effectively. (11 reviews) - Users value the **extensive customization** options in Vivantio, enhancing workflows and improving incident management processes. (11 reviews) - Automation (10 reviews) - Tracking (10 reviews) - Monitoring (9 reviews) - Ticketing System (9 reviews) **What users dislike:** - Users find a **high learning curve** with Vivantio, requiring extensive self-education and planning for effective use. (11 reviews) - Users report **poor performance** with Vivantio, especially when handling large volumes of tickets and databases. (8 reviews) - Users often experience **slow performance** with Vivantio, especially when handling large ticket volumes or complex cases. (7 reviews) - Users find the **complexity of administration** overwhelming, especially with extensive configurations and slow ticket handling. (6 reviews) - Users find the **inadequate reporting** in Vivantio frustrating, with challenging configurations and limited automation hindering efficiency. (6 reviews) - Users experience **slow loading** issues with Vivantio, particularly when handling large volumes of tickets and databases. (6 reviews) - Complex Setup (5 reviews) - Users find the **learning curve steep** with Vivantio, requiring time and expertise to navigate its complexities. (5 reviews) - Users face **login issues** that hinder access and complicate responding to tickets during helpdesk coverage. (5 reviews) - Ticketing System Issues (5 reviews) ## Vivantio Reviews ### 1. Vivantio is great for our business service centre **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2021 **What do you like best about Vivantio?** It's easy to find the emails in one ticket and it's user friendly. **What do you dislike about Vivantio?** Not a dislike - just the picture doesn't appear when the email has been forwarded **What problems is Vivantio solving and how is that benefiting you?** We have a lot of teams using Vivantio so depends on how it works per team. Benefits - a lot e.g. SLA, time management **Official Response from Sophie Stephens:** > Thank you for your review and feedback which is really important to us. We are delighted to hear that there is lots of benefits using Vivantio and our platform user friendly. Thank you for also giving us feedback on the issue with forwarded picture emails, it would be great to discuss more alongside a technical team member present, please feel free to contact nicola.elliott@vivantio.com to discuss further and book this in. ### 2. Works well enough for our purposes, but could use a lot of improvements. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2021 **What do you like best about Vivantio?** The email to ticketing system and workflows. **What do you dislike about Vivantio?** Email & notes formatting, data/reporting **What problems is Vivantio solving and how is that benefiting you?** Our team is more organized and efficient. **Official Response from Nicola Elliott:** > Thank you for taking the time to give us your feedback and we’re extremely pleased your team is more organised and efficient when using Vivantio. We are customer fanatics here at Vivantio and really value your opinions on where improvements can be made. It would be great to further understand the issues you have experienced with the email notes and formatting, as we may have a suggestion (using the FLEX UI) that could help. We would welcome the opportunity to discuss the challenges you have with data and reporting - if you’d like to schedule a call please feel free to contact me on nicola.elliott@vivantio.com Thanks again for using Vivantio. ### 3. Helpful for multiple departments **Rating:** 5.0/5.0 stars **Reviewed by:** Brad S. | Network Administrator, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2019 **What do you like best about Vivantio?** The implementation was super smooth. Lucas in support was able to get our portal up and running very quickly and took the time to answer all of my burn-in questions. We use the product for our Technical Support & Facilities Teams and the ticket routing is easy to follow and understand. The ticket timer allows me to track what my help desk personnel are working on and establish expected timelines. This also allows for better planning when bigger projects are coming into focus and will require staff from the help desk queue to support. **What do you dislike about Vivantio?** In all honesty the product has only been in deployment for 6-7 months with my company and I have had zero issues so far. I have even asked my facilities guys who are less savvy on the technical side and they have had zero issues. **Recommendations to others considering Vivantio:** Go through the trial and ask plenty of questions. Features that you might need may already be present in the product. **What problems is Vivantio solving and how is that benefiting you?** Help desk guys get all of the tickets and escalate to me as needed. There are no more missed calls,. missed return calls, and questions about why a project was left undone. Greater than 90% of my end-users are now opening tickets either via the self-service portal or with email to ticket so there is always a record of the open issues that I can look at anytime. ### 4. Overall Great Product **Rating:** 4.0/5.0 stars **Reviewed by:** Josh B. | IT Analyst, Management Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2019 **What do you like best about Vivantio?** The customer service from Vivantio is great. Their support is responsive to issues and they really care about delivering a good product. They also worked with us to customize the platform to fit the unique needs of our firm. **What do you dislike about Vivantio?** My biggest complaint is the way the UI displays on different devices. Even the new FLEX version has trouble displaying on certain size monitors/resolutions. I recently discovered the mobile version of the site which displays fine on the phone, but it's completely bare out of the box and would need configuring in order to be of any use. **Recommendations to others considering Vivantio:** I appreciate the simplicity of the platform compared to others I have seen. We were able to scale this down so that our staff would not be overwhelmed by the process of submitting tickets. As a user on other platforms they can appear very busy and chaotic. Vivantio can look however you'd like it to. **What problems is Vivantio solving and how is that benefiting you?** Vivantio is allowing us a place to funnel all of our IT requests so that we can make sure no one's issues go unresolved. We are also putting our asset inventory into Vivantio so that we can have an audit trail of all equipment. **Official Response from Nate Lipka:** > Hi Josh, thanks for your thoughtful feedback. Have you gotten a chance to check out the latest version of FLEX for mobile we rolled out in September? Now the responsive layout has been designed to transition seamlessly between screens of any size. We'd love to know what you think of it! ### 5. Very good but lacks some features **Rating:** 4.0/5.0 stars **Reviewed by:** Matthew S. | Service Desk Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2019 **What do you like best about Vivantio?** Custom ticket types allow custom solutions, workflows and custom rules enable some automation to happen on ticket types. I like being able to promote tickets through their life, and link them to assets and articles that are relevant. **What do you dislike about Vivantio?** UI is lacking in some regards, though this is being fixed in Flex. A big thing for us would be some kind of integration with Powershell so we could link tickets to automated scripts. This kind of automation would greatly improve processes that we have to complete daily and allow us to work more efficiently. As it stands the process workflows in the application are useful, but have no link to the outside. Another useful thing would be to allow ticket "demotions" or changing of types, for example when a user submits a ticket with the wrong type, it would be easier to convert that ticket on picking it up from pending than it would be to deal with it currently. Perhaps having tickets enter the system as a general issue type, then the admin being able to change the type would make more sense. **Recommendations to others considering Vivantio:** Make use of Vivantio consultants. Quentin was very helpful for us getting the most out of the product and for creating custom ticket types and workflows. **What problems is Vivantio solving and how is that benefiting you?** Automation of starter leaver requests with custom forms and workflows, asset tracking. This has enabled us to better track processes and devices and show the link between users and their assets more clearly. ### 6. Veery Customizable for more than just IT Ticket tracking Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2019 **What do you like best about Vivantio?** The best feature is just how customized you can make the whole site. Both the front end portal access as well as the backend administrative side. This with the built in inventory tracking is very desirable. **What do you dislike about Vivantio?** The only thing I dislike is the report builder functions. A more friendly and easy to use report interface should be designed to query the necessary information. This should be made available to work on any platform rather than requiring windows to run. **Recommendations to others considering Vivantio:** Setup for the services is rather easy but time consuming. You will need to set aside several hours or even a few weeks depending on the level of customization you are looking for. Especially when it comes to any report needs you may have. **What problems is Vivantio solving and how is that benefiting you?** The Vivantio system has made overall asset tracking much quicker and easier as you can assign assets directly to a person or to a location. The search function for looking up records on the administrative side makes record access quick and easy. ### 7. A robust system that gets a lot right, but some of the more important features wrong. **Rating:** 3.5/5.0 stars **Reviewed by:** Mark H. | Senior Helpdesk Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2019 **What do you like best about Vivantio?** Being able to divide ticket queues into different sections within the system, which helped us differentiate between things that are critical vs event setups and long list items to accomplish. **What do you dislike about Vivantio?** The reporting system is a nightmare. We felt like you need a degree to understand and use it, and even then, it did not present information in a way that was usable for us. Active directory integration was super easy at first, but when it came time to upgrade the integration piece, we ended up with duplicates of all our users because the instance name wasn't the same as the first time it was installed. We rectified this, but we had to get engineering involved to remove all the duplicates. **Recommendations to others considering Vivantio:** Take the time to prepare your transition coming from a previous system. Export your assets, users, and do everything possible so that your transition to the platform becomes a "plug and play" experience. If you want to use the reporting feature, I advise you go into it with an open mind and realize that it is not going to be perfect. Data can only be presented in so many ways using their reporting piece and I hope it's something they will improve and work on. **What problems is Vivantio solving and how is that benefiting you?** We used the system primarily for front facing user interaction and resolution on tickets. This could range from simple software questions to complex hardware repair documentation. The benefit was the organization the system provided, which let us focus on things that had to be done at a specific time. ### 8. Vivantio Vivadesk real world experience **Rating:** 4.0/5.0 stars **Reviewed by:** Ian S. | Technical Presales Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2016 **What do you like best about Vivantio?** The Vivadesk product allows us to adhere to ITIL practices and is easily customisable to accommodate our needs. The Vivantio team are always helpful and try to accommodate any requirements we have. **What do you dislike about Vivantio?** Some features don't work as you might expect, but I find this is the case with all service desk products **Recommendations to others considering Vivantio:** Speak to the team at Vivantio and give them your requirements. They can tailor the software to meet your needs by configuring system areas, defining rules and alerts, reporting criteria etc. **What problems is Vivantio solving and how is that benefiting you?** Managing multiple clients is made easier with Vivadesk. Per client SLA's and user multi tenancy is straight forward. ### 9. Good Enough For Most **Rating:** 4.0/5.0 stars **Reviewed by:** Rick V. | Director, IT Services/Security & Process Management, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2019 **What do you like best about Vivantio?** End users appreciate the application's simple interface. Administrators appreciate the simple administration functions. **What do you dislike about Vivantio?** - Application does not support in-line search for Contacts. Consequently, the user must click the Search icon, be sent to the search window, and complete the search process to populate the "Contact" field. - It is not easy to change the ticket type - from Incident to Service Request and vice-versa **Recommendations to others considering Vivantio:** Cost/benefit is very good **What problems is Vivantio solving and how is that benefiting you?** Needed an easy to use, and easy to administer Help Desk application that is reasonably priced. Vivantio delivered. The application is not the best-of-breed. However, it doesn't need to be - it just needs to be and is good enough. ### 10. Customers and internal staff have both been very positive about the switch to Vivantio. **Rating:** 4.5/5.0 stars **Reviewed by:** Cynan M. | Service Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2019 **What do you like best about Vivantio?** Clean, simple and responsive interface is the biggest plus for the customers. Easier to manage and provides good flexibility in most areas are the biggest benefit internally. **What do you dislike about Vivantio?** Knowledge base, whilst useful, has some weird formatting issues. **Recommendations to others considering Vivantio:** Does what it promises very well. **What problems is Vivantio solving and how is that benefiting you?** Has resolved a lot of the issues reported by our customers. Our support portal is no longer one of the major negatives of our support offering. ### 11. Vivantio is a real Support Ticketing excellent experience. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2019 **What do you like best about Vivantio?** - I can customize Tabs and Queues. Completed customized Home Menu. - Covered all the Ticking Support Cycle, not only share the Fix/Solution but also Knowledge Share, Communication (4W) and Confirmation. - Self Service Client Portal is really good and covered all that customer needs including Dashboards **What do you dislike about Vivantio?** We need to have more standard reports. Reopen Ticket control Private notes timestamp. not able to customize column in some report screens Task efforts not added ot the main ticket efforts especially in Change Requests. **What problems is Vivantio solving and how is that benefiting you?** Support Ticketing Flexible and easy to use 'Few minutes and you are on real business' Knowledge creation and share Report building Immediate support when required. ### 12. Service Delivery Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Carol W. | Service Delivery Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2019 **What do you like best about Vivantio?** Product has a great deal of flexibility and implementation team has worked very closely with us to meet our needs.. **What do you dislike about Vivantio?** Still getting familiar with all the features so I do not have any really dislikes at this time. **What problems is Vivantio solving and how is that benefiting you?** As a managed service provider, Vivantio allows us to manage customer data much more easily. ### 13. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Fund-Raising | Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2019 **What do you like best about Vivantio?** Easy to use platform. Does everything we need it to do, without much of a learning curve. **What do you dislike about Vivantio?** The window that shows the request only shows the first few lines, in plain text. So if someone highlights information, that is lost until you open the ticket all the way up. it's easy to overlooking parts if you forget to scroll down. **What problems is Vivantio solving and how is that benefiting you?** We use it for query requests. It's easy to assign tasks to multiple users, track where they came from and how long it took to close them. ### 14. A customizable solution hindered by poor UI **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2019 **What do you like best about Vivantio?** I like how you can customize almost every aspect of it. Custom permissions for users, branding, user created workflows.. **What do you dislike about Vivantio?** The UI is ugly and clunky, many features are hard to find. **Recommendations to others considering Vivantio:** Of the solutions we evaluated, Vivantio checked the most boxes. Be aware that they charge for help with setting up things, which you’ll need because it’s not intuitive. **What problems is Vivantio solving and how is that benefiting you?** We have a custom app request process that works pretty well. If given enough time, you could create almost any kind of workflow you need. ### 15. A teriffic user experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2019 **What do you like best about Vivantio?** I like the ease of navigation and how easy it is to find tickets. **What do you dislike about Vivantio?** I cannot really think of anything that I hav had a serious issue with. **Recommendations to others considering Vivantio:** Highly recommend for ease of use and have had no issues with software. **What problems is Vivantio solving and how is that benefiting you?** I use it daily to track and resolve issues related to servers and users employed by my company. A very seamless experience that speeds up resolution time due to excellent ticket tracking and follow up options. ### 16. Using Vivantio over year now - the view and how easy it is to nagivate thru the portal. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2019 **What do you like best about Vivantio?** Search engine capabilities work amazing fast - Project view (Kanbab) easier to present and graph out for the upper management team. Training on how to use the ticketing system was super easy. KB articles are growing so rapidly. **What do you dislike about Vivantio?** Entering a user info when the submit a request. **Recommendations to others considering Vivantio:** Making your life easier with reporting and end user response on reading the KB articles **What problems is Vivantio solving and how is that benefiting you?** Ticketing request and Knowledge base - easy of guiding end user/tech ### 17. Simple and effective **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2019 **What do you like best about Vivantio?** Have been using vivantio for just under a year now and got used to it very quickly. It is very simple and effective for business needs **What do you dislike about Vivantio?** dashboards can be a little jerky when loading initially. **What problems is Vivantio solving and how is that benefiting you?** We are solving business issues as tickets are logged and solved in the portal. Realizing ticket closures and tracking business information has been extremely beneficial. It is easily customized which makes it easy to work through ### 18. Great helpdesk service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2019 **What do you like best about Vivantio?** Vivantio is super customizable and the support staff are amazing. They are very knowledgeable and will get you setup very quickly **What do you dislike about Vivantio?** There really is nothing that i dont like about this product. it always works, there are no errors, and once you get it setup it runs smoothly. **What problems is Vivantio solving and how is that benefiting you?** We now have accountability from both the IT side and the user side. It makes our help desk more streamlined and nothing falls through the cracks ### 19. New version much more user friendly however could do with few changes. **Rating:** 3.5/5.0 stars **Reviewed by:** Mustafe H. | Partner, Enterprise (> 1000 emp.) **Reviewed Date:** September 04, 2019 **What do you like best about Vivantio?** The layout is much more friendly, sorting tickets with categorises looks great. Reports have also improved. the best thing is that i can create as much reports as i can. **What do you dislike about Vivantio?** issue with text field when commenting on a ticket. spacing issue **Recommendations to others considering Vivantio:** its a great product, If you are looking for something to report on Vivantio is the one for you. **What problems is Vivantio solving and how is that benefiting you?** Vivantio has improved the way we sort/organise tickets. prioritising them. ### 20. A feature rich choice for helpdesk software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2019 **What do you like best about Vivantio?** The ability to integrate various teams around its offering - tickets, tasks, reports and more. It means you can include everyone in your IT dept. **What do you dislike about Vivantio?** It seems to be missing a few features I would like, but their dev team are constantly improving it. **Recommendations to others considering Vivantio:** Invest time setting it up **What problems is Vivantio solving and how is that benefiting you?** Transparency mostly - all teams internally can track work according to the permissions and values you define so there is more openness and collaboration. ### 21. Excellent product **Rating:** 4.0/5.0 stars **Reviewed by:** Robert T. | Support Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2019 **What do you like best about Vivantio?** I like the amount customability as well as the interface **What do you dislike about Vivantio?** Some of the customability is quite complicated and the mobile functionality **What problems is Vivantio solving and how is that benefiting you?** Support issues ### 22. Vivantio **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2019 **What do you like best about Vivantio?** I like the different Areas all in the Same place and the ability to report, We are constantly moving more functions to within Vivantio, The latest being a Stock list in the Assetts section **What do you dislike about Vivantio?** The lack of a decent mobile app at present **Recommendations to others considering Vivantio:** A Good product and getting better **What problems is Vivantio solving and how is that benefiting you?** Latest is adding our Stock list to the assetts section **Official Response from Nate Lipka:** > Thanks for your feedback on our product! Have you had a look at Vivantio's mobile experience since we redesigned it in September? FLEX for Mobile's responsive layout now transitions seamlessly between screens of any size. ### 23. Great Help desk Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2019 **What do you like best about Vivantio?** Easy to use, has all the features that we were looking for, such as Ticketing, Project Management tools, User portal. **What do you dislike about Vivantio?** If you have more than one queue, it's difficult to route tickets between the queue. When you do move them, they lose formatting. **What problems is Vivantio solving and how is that benefiting you?** Replaced our previous helpdesk solution. Also, hoping to make users more self sufficient. ### 24. We have a good relationship with the Vivantio Team who are always responsive and ready to listen **Rating:** 4.5/5.0 stars **Reviewed by:** Andrea B. | Senior Manager- Business Operations, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2019 **What do you like best about Vivantio?** Regular service reviews and good relationships with our Account Manager Alexis and the development team. **What do you dislike about Vivantio?** Could be more pro-active with understanding our business needs and offering solutions **What problems is Vivantio solving and how is that benefiting you?** We have been working on a number of projects with Vivantio that will improve our business performance due to improvements via automation. ### 25. On the Ticket **Rating:** 5.0/5.0 stars **Reviewed by:** Amit S. | Mr Amit Sharma, Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2019 **What do you like best about Vivantio?** i like how Vivantio allows me to track all my incidences and also reassign a ticket to any member of my or other teams. **What do you dislike about Vivantio?** Dislike the knowledge base and asset management capabilities. Perhaps it is my own lack of understanding. **Recommendations to others considering Vivantio:** Nil **What problems is Vivantio solving and how is that benefiting you?** Logging and tracking issues via Vivantio. ### 26. Longstanding and reliable partner providing an effective Service Desk **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2019 **What do you like best about Vivantio?** Simplicity of the interface and low cost. **What do you dislike about Vivantio?** The reporting features are not always intuitive to produce the data needed but does get easier with familiarity. **What problems is Vivantio solving and how is that benefiting you?** Being able to service a large number of users (more than 1500) with a high level of customer service with a small team (less than 5 staff). ### 27. We migrated to a new service desk platform and we're happy with our choice **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2019 **What do you like best about Vivantio?** - Performance and cloud-based software functionality - Easy to learn - Reliability **What do you dislike about Vivantio?** - Some minor bugs - Not having access to logs to troubleshoot the issues - Lack of customization in several fields **What problems is Vivantio solving and how is that benefiting you?** We need it for our ticketing system to troubleshoot user's issues ### 28. Vivantio Flex **Rating:** 5.0/5.0 stars **Reviewed by:** Lorna E. | Business Operations Co-Ordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2019 **What do you like best about Vivantio?** Flex is so easy to use and looks very modern. One of the imrovements I like is the viewing pane of a ticket history. Previously on laptop there was a very small portion of the screen visible, however, now you can actually see all of it. **What do you dislike about Vivantio?** So far nothing to dislike. There have been some minor differences from the previous version that our company are working with Vivantio to possibly restore. Such as the SLA tab now doesn't show how much time is left on an incident **Recommendations to others considering Vivantio:** The Flex System is one of the better ones and as you can use it to imlement many of the Operations I would recommend it. **What problems is Vivantio solving and how is that benefiting you?** Some slight adjustments with different view of customer SLA ### 29. Impressive product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Cosmetics | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2019 **What do you like best about Vivantio?** The application is logical and efficient promoting effective use. We are often surprised by additional features that provide well-thought out functionality. The workflow functionality was significantly better than we expected - it adds a lot of value. **What do you dislike about Vivantio?** I would like to see a means of filtering what is coming out of Active Directory so we can better leverage that functionality. A lot of other apps are dependent on AD so sometimes the accounts are not necessarily humans/computers. For most firms, this is not likely to be an issue. **Recommendations to others considering Vivantio:** The implementation team's support has been great. One of the better experiences. They are very diligent about getting us answers to our questions and getting back to us quickly when they cannot answer immediately. We probably could have gone live with the ticket system in a week had we wanted to. How fast you go depends on how much you want to do out of the gates. We first bough the Pro version and that was a real value. We later upgraded to the ITSM version because we liked the added capabilities. They made it easy to upgrade and both offer a lot of functionality for you dollar. It is one of the few products that after acquiring it did we realize it did more than what we expected. This product seems to have more depth and breadth that some of the leading competitors. **What problems is Vivantio solving and how is that benefiting you?** For us, it was the first comprehensive helpdesk/asset management tool with solid reporting. This gives us visibility into our IT organization. ### 30. Functional service desk **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2019 **What do you like best about Vivantio?** API integration with our monitoring platform. In addition to using this as an ITIL based service desk platform the integration web hook functionality is extremely useful to us as a business **What do you dislike about Vivantio?** Report builder is not the most intuitive tool out there **Recommendations to others considering Vivantio:** Use support if anything comes up, they're stellar **What problems is Vivantio solving and how is that benefiting you?** Auto ticket creation based on monitoring alerts through all phases to resolution. We also get great feedback through scheduled customer surveys which help us improve support services. ### 31. Vivantio Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2019 **What do you like best about Vivantio?** Layout, Performance Charts, Ability to add screenshots to tickets **What do you dislike about Vivantio?** That 'Add Note' and Change status are different buttons **Recommendations to others considering Vivantio:** It is useful **What problems is Vivantio solving and how is that benefiting you?** Easy to add updates to tickets and view performance ### 32. Vivantio **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2019 **What do you like best about Vivantio?** Visibility to company as a whole. We can now see problem areas over time. **What do you dislike about Vivantio?** Access to portal and linking Assets to be easier to navigate **What problems is Vivantio solving and how is that benefiting you?** Training deficiencies, aging hardware issues, ### 33. Great Functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2019 **What do you like best about Vivantio?** Vivantio is very user friendly but also has great admin features to increase functionality. **What do you dislike about Vivantio?** Nothing as yet. Although i have admin access im not yet fully involved in what Vivantio can do. **What problems is Vivantio solving and how is that benefiting you?** We use Vivantio to sort and visualise ticket volumes. This enables us to drill down into data using prepopulated and cutom fields enabling us a greater view of wor flows. ### 34. Simple yet Effective **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2019 **What do you like best about Vivantio?** Easy integration with Active Directory and easily activated features such as the SSP **What do you dislike about Vivantio?** Very Restrictive in columns and layout. **What problems is Vivantio solving and how is that benefiting you?** Asset management! All in one place and linked to requests and incidents ### 35. Viva too is a very good saas offering. The help desk are always available **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2019 **What do you like best about Vivantio?** The ability to customise almost everything to meet your needs **What do you dislike about Vivantio?** The download sync only runs every 2 hours at a minimum **What problems is Vivantio solving and how is that benefiting you?** We had to move our help desk logging system from SharePoint to another service. Vivantio provides everything we needed and at a cost that was very competitive. We have been able to extract all ticket information and provide our clients with tailored reports ### 36. Loving our new tool so far! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2019 **What do you like best about Vivantio?** You don't have to be a complete developer nerd to be able to set up and customize for your business needs. **What do you dislike about Vivantio?** Trigger rules show in the order that you enter them without being able to sort or move them once they are created. my OCD is going crazy!! **Recommendations to others considering Vivantio:** Go for it! **What problems is Vivantio solving and how is that benefiting you?** Forcing us to mature our processes, workflows, and categories. **Official Response from Nate Lipka:** > Thanks for your point about sortability (or lack thereof) of trigger rules. I've gone ahead and sent this along to our product development team for consideration. ### 37. Flexible software with a lot of potential **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2019 **What do you like best about Vivantio?** There is a ton of flexibility with this ticketing software. It can be configured to work just how your workplace requires. The Vivantio team are incredibly quick to respond to any issues and will go out of their way to help resolve them. It also links well with other systems due to easy to use webhooks and webmethods. **What do you dislike about Vivantio?** The dashboards could be more customisable, at the moment it is more practical to export the data to a business intelligence app to display the data rather than use in inbuilt dashboards. **Recommendations to others considering Vivantio:** Highly recommend **What problems is Vivantio solving and how is that benefiting you?** We use it as our main service desk ticketing software. It has become very easily to track on hold, in progress, resolved and closed tickets. Reporting on the data is also very simple and it can easily be extracted using the included Vivantio Report Builder. ### 38. It is an easy to use and tweak system with flexible reporting to suit your needs **Rating:** 4.0/5.0 stars **Reviewed by:** Christopher P. | Noc services manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2019 **What do you like best about Vivantio?** Flexibility of the product and the layout **What do you dislike about Vivantio?** Mobile side of things still. Cannot accept tickets **What problems is Vivantio solving and how is that benefiting you?** Reporting and customer trends **Official Response from Nate Lipka:** > Thanks for your feedback, Christopher! We very recently rolled out an entirely revamped mobile interface, which should hopefully make for a better user experience for you and your team. Can you please let support@vivantio.com know if you're still having issues? ### 39. Excellent Product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2019 **What do you like best about Vivantio?** I like that when you are in a queue you can see a preview of a ticket on the right hand side without clicking into the ticket itself. I also like that you can change the view of a queue **What do you dislike about Vivantio?** When in queues the tabs at the top display a distorted view and if the name has a lot of characters in it you can see the full name **What problems is Vivantio solving and how is that benefiting you?** Issues with multiple jobs needed for one ticket. This can be done in Vivantio by assigning sub tasks to teams that all relate to the same issue ### 40. Vivantio is great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2019 **What do you like best about Vivantio?** The dashboards are amazing and very flexible. **What do you dislike about Vivantio?** We've not been able to get the email to ticket set up with O365. **What problems is Vivantio solving and how is that benefiting you?** Prioritizing our workload & giving users an easy way to submit requests. We were able to use the reports to justify an additional position in our IT department. **Official Response from Kellie Faulkner:** > Thank you for your feedback! Office 365 email-to-ticket is a core feature many of our customers use. Please submit a ticket to support@vivantio.com and we'll look into this issue for you. ### 41. Fantastic Service Would 100% Recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2019 **What do you like best about Vivantio?** The user functionality is second to none. As a company that has access and uses various ticketing systems I feel that Vivantio is simple to use however has complex functionality that allows us to integrate to other systems. Also a big plus is that our customers love the portals we provide to them. **What do you dislike about Vivantio?** The Vivantio reporting tool can be temperamental however this is something they are working on. **What problems is Vivantio solving and how is that benefiting you?** We successfully integrated our alert management system with Vivantio using webhooks and workflows which has benefited us massively. ### 42. Great ticketing system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2019 **What do you like best about Vivantio?** Ease of use, great navigation, ability to manage multiple incidents and convert incidents to tickets etc **What do you dislike about Vivantio?** Searching quickly can be troublesome if you’re looking for the content of a ticket **What problems is Vivantio solving and how is that benefiting you?** Merging multiple tickets always helps response time ### 43. Great Software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2019 **What do you like best about Vivantio?** Its user friendly, really good at reporting, Assets section is regood. **What do you dislike about Vivantio?** Self service portal page is too simple/basic and not very attractive to users **What problems is Vivantio solving and how is that benefiting you?** Efficiently managing user calls and assets. **Official Response from Nate Lipka:** > Vivantio's self-service portal module is fully customizable -- including drag and drop widgets and out-of-the-box themes or, for a more advanced option, custom CSS and HTML if you wanted to go so far as to have the portal match your website. Give us a shout at support@vivantio.com if you want more info on how to do this. ### 44. Ease of use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2019 **What do you like best about Vivantio?** Ease of use concerning adding and tracking cases **What do you dislike about Vivantio?** Look and feel seems dated however new Flex release will address this **Recommendations to others considering Vivantio:** Easy system **What problems is Vivantio solving and how is that benefiting you?** Case management and allocation, service ### 45. Simple yet powerful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2019 **What do you like best about Vivantio?** Simplicity and the easiness to assign and report tasks **What do you dislike about Vivantio?** Till now nothing. I find it simple and powerful **What problems is Vivantio solving and how is that benefiting you?** Tracking the technical support tasks ### 46. Vivantio ITSM Tool Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2019 **What do you like best about Vivantio?** Flexible, Interactive GUI Interface and rich Graphics **What do you dislike about Vivantio?** Difficult to adapt to Work Flow Customisation's **What problems is Vivantio solving and how is that benefiting you?** Successfully implement IT Service Management Tool and cater services to multiple clients across various regions. ### 47. Vivantio, an excelent tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2019 **What do you like best about Vivantio?** I find the tool really responsive and easy to use. The new FLEX version is far more user friendly and is a great improvement. **What do you dislike about Vivantio?** There's not really anything that I dislike. I am quite new to using it and compared to other service management tolls that I have used it is really impressive. **Recommendations to others considering Vivantio:** It's a really fantastic tool with excellent customer support. **What problems is Vivantio solving and how is that benefiting you?** We use Vivantio to track Incidents, requests and problem tickets ### 48. Nice upgrades **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2019 **What do you like best about Vivantio?** The fact that I can add favorites and browse tickets faster. **What do you dislike about Vivantio?** That I cannot remove certain functions from favorites **Recommendations to others considering Vivantio:** Good looking GUI and very user/admin friendly. **What problems is Vivantio solving and how is that benefiting you?** Keeping up to date with customer issues and keeping SLAs. Simple interface. Does what it was designed to do. ### 49. Vivantio for IT Ticket Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2018 **What do you like best about Vivantio?** Automated ticketing option is fantastic in Vivantio - it saves us a load of time processing cases logged by our customers, giving a better service.It's easy to configure, user-friendly and we have had excellent training and support.When digging deep into the software, it's highly customized and provides granular levels of access to a variety of features. **What do you dislike about Vivantio?** In my opinion, I have no complaints on Vivantio as I liked working with it very much. **Recommendations to others considering Vivantio:** I will highly recommend others using vivantio based on its current features and accessibility it is currently the best ticket management tool.Use the cloud base solution and you'll be guaranteed all the latest feature and updates as Vivantio moves forwards at a good steady pace.If you have a strong ITIL ethic within your business then definitely look at the ITSM solution! **What problems is Vivantio solving and how is that benefiting you?** User Interface is very comfortable, one can easily browse through available options to know what exactly it is for. Managing multiple clients is made easier with Vivantio, client SLA's and user multi tenancy are straight forward.It’s the helpdesk solution for small business to empower your team and your customers. Manage your helpdesk better to reduce workload and improve customer service. Vivantio Service Desk addresses both the concerns of internal and external customers with efficiency and quality output. If you’re looking for an affordable yet automated helpdesk solution, this software fits the budget. ### 50. Vivantio **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Vivantio?** Organization of tickets and promotion. Ability to tag critical tickets **What do you dislike about Vivantio?** Web based, only one view of a ticket or tab at a time regardless of opening a new tab. **What problems is Vivantio solving and how is that benefiting you?** Supporting staff when submitting tickets/emails ## Vivantio Discussions - [Are there any plans for a mobile app?](https://www.g2.com/discussions/are-there-any-plans-for-a-mobile-app) - 3 comments, 1 upvote - [View Vivantio pricing details and edition comparison](https://www.g2.com/products/vivantio/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+00%3A22%3A28+-0500&secure%5Bsession_id%5D=1572ebec-0c9d-49c7-96b8-45aa38c544c9&secure%5Btoken%5D=6868d031f1b93402876993a0de1532967f6ca4a4ebc6431d6c40edca14e3c2cc&format=llm_user) ## Vivantio Integrations - [CustomerGauge](https://www.g2.com/products/customergauge/reviews) - [Designer Task](https://www.g2.com/products/designer-task/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) ## Vivantio Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Administration** - Change Management - Asset Management - Reports & Analytics - IT Asset Management - Knowledge Management - Project Management - Service Level Agreement (SLA) Management - Task Management - Service Request Management - Release Management - Configuration Management - Ticket Management - Workflow Management - Problem Management - Incident Management - Contract/License Management - Support Ticket Management - Knowledge Base Management - Capacity Management - Availability Management - Inventory Management **Customization** - Customization - HR Integrations **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Investigation** - Separate Workflows - Anonymity - Documentation - Confidentiality **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - AI Text Summarization **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Service Desk** - Help Desk - Incident Reports - Process Workflow - Customizable Reports **HR Content** - Knowledge Management - Content Delivery - Document Management **Access** - Integration - Assignment - Collaborative **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Generation - Generative AI **Reporting** - Dashboards - Time Tracking - Surveys - Activity Tracking **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Logistics** - Security - Employee Portal - AI **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation - Real-Time Reporting **Employee Experience** - Policy - Multi-channel - Cross-platform **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Management** - Ticketing Platform - Single Sign-On - Business Process Management - Self-Service - Dashboard & Reporting **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Generative AI** - AI Text Summarization **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Resource Allocation & Planning - Multi-Language **Additional Functionality** - Prioritization - Service History - Client Portal - Customizable Forms - AI Copilot - API - Service Catalog - Real-Time Notifications - SSL Security - Activity Dashboard - Real-Time Monitoring - Generative AI - Surveys & Feedback - Drag & Drop - Self Service Portal - Alerts/Notifications - Automated Responses - Customizable Branding - Customizable Templates - Support Ticket Tracking - Automated Routing - Macros/Templated Responses - Collaboration Tools - Multi-Channel Communication - Reporting & Statistics - Customizable Fields - Activity Tracking - Search - Alerts/Escalation - Access Controls/Permissions - Dashboard Creation - Remote Access & Monitoring - Asset Tracking - Chat/Messaging - Approval Process Control - Audit Trail **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards - Mobile Access **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations - User Management - Support Ticket Management - Requisition Management - Inventory Management - Email Management - Maintenance Management - Workflow Management - Problem Management - Service Level Agreement (SLA) Management - Supplier Management - Procurement Management - Knowledge Base Management - Task Management - Change Management - Incident Management - Contract/License Management - Audit Management - Configuration Management **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation **Additional Functionality** - Cost Tracking - Access Controls/Permissions - Prioritization - Customizable Fields - Data Import/Export - Asset Tracking - Customizable Branding - API - Alerts/Notifications - Reporting/Analytics - Barcode/Ticket Scanning - Monitoring - Customizable Forms - Compliance Tracking - Data Visualization - Audit Trail - AI Copilot - Self Service Portal - Customizable Reports ## Top Vivantio Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,299 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (964 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) - 4.3/5.0 (777 reviews)