# Freshservice vs Vivantio Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Freshservice excels in user experience, with many praising its intuitive interface and ease of use. Users appreciate features like ticket categories and SLAs, which help streamline their workflow and improve organization.
- **According to verified reviews** , Freshservice stands out for its quick implementation process. New users have highlighted the clear documentation and onboarding support, making it easier to set up a professional help desk without extensive technical knowledge.
- **Users say** that Freshservice offers superior integration capabilities, allowing it to work seamlessly with existing systems. This has been a significant advantage for teams looking to enhance their service management without overhauling their current tools.
- **Reviewers mention** that while Vivantio is easy to use and provides a robust incident management experience, it may not match the flexibility and customization options that Freshservice offers. Users have noted that Vivantio's workflows are effective but can feel somewhat rigid compared to Freshservice's more adaptable approach.
- **G2 reviewers highlight** that both products provide quality support, but Freshservice has a slight edge in user satisfaction. Users have reported positive experiences with Freshservice's support team, noting their responsiveness and helpfulness in resolving issues quickly.
- **According to recent feedback** , Freshservice's pricing model is more accessible, starting at $19, which appeals to mid-market companies. In contrast, Vivantio's higher starting price of $59 may deter smaller teams or those with tighter budgets.



| | Freshservice | Vivantio | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 1,335 | 295 | 
| **Largest Market Segment** | Mid-Market (61.9% of reviews) | Mid-Market (57.5% of reviews) | 
| **Entry Level Price** | $19.00 | Starting at $59.00 1 Agent License Per Month | 

---
## Top Pros & Cons

### Freshservice

Pros:
- Ease of Use (229 reviews)
- Features (116 reviews)

Cons:
- Missing Features (83 reviews)
- Limited Features (56 reviews)

### Vivantio

Pros:
- Ease of Use (13 reviews)
- Customer Support (11 reviews)

Cons:
- Poor Performance (8 reviews)
- Complexity (6 reviews)

---
## Ratings Comparison
| Rating | Freshservice | Vivantio | 
|---|---|---|
  | **Meets Requirements** | 8.9 (1184 reviews) | 8.7 (274 reviews) | 
  | **Ease of Use** | 9.2 (1189 reviews) | 8.6 (275 reviews) | 
  | **Ease of Setup** | 8.8 (974 reviews) | 8.1 (143 reviews) | 
  | **Ease of Admin** | 9.0 (958 reviews) | 8.4 (143 reviews) | 
  | **Quality of Support** | 9.0 (1144 reviews) | 9.0 (252 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (933 reviews) | 8.9 (137 reviews) | 
  | **Product Direction (% positive)** | 9.5 (1167 reviews) | 9.1 (269 reviews) | 

---
## Pricing

### Freshservice

#### Entry-Level Pricing

Plan: STARTER

Price: $19.00

Description: For getting started

Key Features:
- Incident Management
- Knowledge Base
- Self Service Portal

[Browse all 3 editions](https://www.g2.com/products/freshservice/pricing)

#### Free Trial

Yes

### Vivantio

#### Entry-Level Pricing

Plan: Feature-inclusive, fully configurable service platform

Price: Starting at $59.00 1 Agent License Per Month

Description: Access to the Vivantio Platform always includes: 1) every available feature, 2) your choice of data centers, 3) in-house professional services, 4) a Customer Success Manager, 5) US and UK telephone, email, and self-service support.

Pricing varies based on number of licenses:
500 system users - $59 per named license / $89 per concurrent license;
200 users - $69 / $104;
100 users - $78 / $118;
50 users - $83 / $125;
25 users - $91 / $137;
15 users - $95 / $143;
5 users - $99 / $149 

Key Features:
- Unlimited configurable ticket types
- Task management
- Client, asset & knowledge management

[Learn more about Vivantio](https://www.g2.com/products/vivantio/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **Vivantio** | 8.1/10 | 150 |

#### Ticket and Case Management

| Feature | Freshservice | Vivantio | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.8 (140 reviews) | 
| **Ticket response user experience** | Not enough data | 8.6 (139 reviews) | 
| **Workflow** | Not enough data | 8.5 (133 reviews) | 
| **Response Automation** | Not enough data | 8.6 (131 reviews) | 
| **SLA Management** | Not enough data | 8.7 (135 reviews) | 
| **Attachments/Screencasts** | Not enough data | 8.6 (134 reviews) | 
| **Ticket Collaboration** | Not enough data | 8.6 (131 reviews) | 
| **Customer and Contacts Database** | Not enough data | 8.3 (124 reviews) | 

#### Generative AI

| Feature | Freshservice | Vivantio | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (66 reviews) | 
| **AI Text Summarization** | Not enough data | 7.6 (66 reviews) | 

#### Agentic AI - Help Desk

| Feature | Freshservice | Vivantio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Freshservice | Vivantio | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.4 (129 reviews) | 
| **Email to Case** | Not enough data | 8.7 (135 reviews) | 
| **Chat/Live Support** | Not enough data | 7.3 (81 reviews) | 
| **Social Integration** | Not enough data | 7.0 (81 reviews) | 
| **Voice** | Not enough data | 7.1 (77 reviews) | 

#### Platform

| Feature | Freshservice | Vivantio | 
|---|---|---|
| **Mobile User Support** | Not enough data | 7.5 (100 reviews) | 
| **Customization ** | Not enough data | 8.1 (117 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.5 (122 reviews) | 
| **Integration** | Not enough data | 7.8 (108 reviews) | 
| **Reporting** | Not enough data | 8.0 (125 reviews) | 
| **Dashboards** | Not enough data | 8.3 (125 reviews) | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.4/10 | 447 |
| **Vivantio** | 8.5/10 | 51 |

#### Administration

| Feature | Freshservice | Vivantio | 
|---|---|---|
| **Change Management** | 8.6 (324 reviews) ✓ Verified | 8.6 (38 reviews) | 
| **Asset Management** | 8.4 (351 reviews) ✓ Verified | 8.0 (39 reviews) | 
| **Reports & Analytics** | 8.3 (375 reviews) ✓ Verified | 8.2 (48 reviews) | 

#### Service Desk

| Feature | Freshservice | Vivantio | 
|---|---|---|
| **Help Desk** | 9.5 (410 reviews) ✓ Verified | 8.8 (48 reviews) | 
| **Incident Reports** | 9.1 (377 reviews) ✓ Verified | 8.8 (49 reviews) | 
| **Process Workflow** | 8.8 (373 reviews) ✓ Verified | 8.3 (47 reviews) | 

#### Management

| Feature | Freshservice | Vivantio | 
|---|---|---|
| **Reporting** | 8.5 (313 reviews) ✓ Verified | 8.3 (47 reviews) | 
| **Administration Console** | 8.9 (320 reviews) ✓ Verified | 8.8 (45 reviews) | 
| **Access Management** | 8.8 (283 reviews) ✓ Verified | 8.9 (39 reviews) | 
| **Asset Management** | 8.5 (290 reviews) ✓ Verified | 8.5 (37 reviews) | 
| **Policy Dictation** | 8.1 (228 reviews) ✓ Verified | 8.5 (29 reviews) | 

#### Functionality

| Feature | Freshservice | Vivantio | 
|---|---|---|
| **Ticketing System** | 9.5 (343 reviews) ✓ Verified | 8.8 (49 reviews) | 
| **Performance Logging** | 8.7 (269 reviews) ✓ Verified | 8.8 (41 reviews) | 
| **Alerting** | 8.7 (267 reviews) ✓ Verified | 8.6 (40 reviews) | 
| **Automation** | 8.8 (310 reviews) ✓ Verified | 8.1 (45 reviews) | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Freshservice | Vivantio | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 6.9 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (13 reviews) | Not enough data | 
| **Adaptive Learning** | 7.4 (7 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (7 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (9 reviews) | Not enough data | 
| **Decision Making** | 8.0 (9 reviews) | Not enough data | 

### HR Service Delivery

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **Vivantio** | N/A | N/A |

#### Customization

| Feature | Freshservice | Vivantio | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **HR Integrations** | Not enough data | Not enough data | 

#### HR Content

| Feature | Freshservice | Vivantio | 
|---|---|---|
| **Knowledge Management** | Not enough data | Not enough data | 
| **Content Delivery** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 

#### Logistics

| Feature | Freshservice | Vivantio | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **Employee Portal** | Not enough data | Not enough data | 
| **AI ** | Not enough data | Not enough data | 

#### Management

| Feature | Freshservice | Vivantio | 
|---|---|---|
| **Ticketing Platform** | Not enough data | Not enough data | 
| **Single Sign-On** | Not enough data | Not enough data | 
| **Business Process Management** | Not enough data | Not enough data | 
| **Self-Service** | Not enough data | Not enough data | 
| **Dashboard & Reporting** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshservice | Vivantio | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 7.4/10 | 368 |
| **Vivantio** | N/A | N/A |

#### Monitoring

| Feature | Freshservice | Vivantio | 
|---|---|---|
| **Constant Monitoring** | 8.3 (267 reviews) ✓ Verified | Not enough data | 
| **Timely Alerts** | 8.6 (303 reviews) ✓ Verified | Not enough data | 
| **TIcket Accuracy** | 8.8 (320 reviews) ✓ Verified | Not enough data | 
| **AI Monitoring** | 6.1 (26 reviews) | Not enough data | 

#### Management Tools

| Feature | Freshservice | Vivantio | 
|---|---|---|
| **Ticket Assignment** | 9.0 (341 reviews) ✓ Verified | Not enough data | 
| **Standardization** | 8.9 (331 reviews) | Not enough data | 
| **Lifecycle Visualization** | 8.5 (295 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Freshservice | Vivantio | 
|---|---|---|
| **AI Text Generation** | 7.8 (137 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (136 reviews) | Not enough data | 

#### Agentic AI - Incident Management

| Feature | Freshservice | Vivantio | 
|---|---|---|
| **Autonomous Task Execution** | 5.6 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 5.6 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 5.8 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 7.0 (5 reviews) | Not enough data | 
| **Decision Making** | 7.0 (5 reviews) | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **Vivantio** | 6.3/10 | 5 |

#### Asset Inventory

| Feature | Freshservice | Vivantio | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | Not enough data | 
| **Software Asset Inventory** | Not enough data | Not enough data | 
| **Cloud Asset Inventory** | Not enough data | Not enough data | 
| **Mobile Asset Inventory** | Not enough data | Not enough data | 
| **Asset Discovery** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshservice | Vivantio | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | Freshservice | Vivantio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Management

| Feature | Freshservice | Vivantio | 
|---|---|---|
| **Central Dashboard** | Not enough data | Not enough data | 
| **Asset Policy Management** | Not enough data | Not enough data | 
| **Risk Management** | Not enough data | 6.3 (5 reviews) | 
| **Integrations** | Not enough data | Not enough data | 

### HR Case Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **Vivantio** | N/A | N/A |

#### Investigation

| Feature | Freshservice | Vivantio | 
|---|---|---|
| **Separate Workflows** | Not enough data | Not enough data | 
| **Anonymity** | Not enough data | Not enough data | 
| **Documentation** | Not enough data | Not enough data | 
| **Confidentiality** | Not enough data | Not enough data | 

#### Access

| Feature | Freshservice | Vivantio | 
|---|---|---|
| **Integration** | Not enough data | Not enough data | 
| **Assignment** | Not enough data | Not enough data | 
| **Collaborative** | Not enough data | Not enough data | 

#### Employee Experience

| Feature | Freshservice | Vivantio | 
|---|---|---|
| **Policy** | Not enough data | Not enough data | 
| **Multi-channel** | Not enough data | Not enough data | 
| **Cross-platform** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshservice | Vivantio | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **Vivantio** | N/A | N/A |

#### Customer Support

| Feature | Freshservice | Vivantio | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | Freshservice | Vivantio | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Freshservice | Vivantio | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 6.9/10 | 153 |
| **Vivantio** | 8.1/10 | 82 |

#### Generative AI

| Feature | Freshservice | Vivantio | 
|---|---|---|
| **AI Text Summarization** | 7.2 (76 reviews) | 7.9 (47 reviews) | 

#### Self-Service Experience

| Feature | Freshservice | Vivantio | 
|---|---|---|
| **Knowledge Base** | 8.4 (140 reviews) | 8.0 (70 reviews) | 
| **Searchable Articles** | 8.7 (134 reviews) | 8.0 (72 reviews) | 
| **Community Forums** | 7.1 (113 reviews) | 8.1 (58 reviews) | 
| **Mobile Optimization** | 7.6 (115 reviews) | 7.9 (57 reviews) | 
| **Personalization** | 8.2 (134 reviews) | 8.1 (75 reviews) | 

#### Self-Service Platform

| Feature | Freshservice | Vivantio | 
|---|---|---|
| **Branding** | 8.5 (135 reviews) | 8.3 (72 reviews) | 
| **Automation** | 8.7 (140 reviews) | 8.4 (70 reviews) | 
| **Artificial Intelligence** | 7.1 (108 reviews) | 7.5 (53 reviews) | 
| **Integrations** | 8.1 (130 reviews) | 8.3 (65 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Freshservice | Vivantio | 
|---|---|---|
| **Autonomous Task Execution** | 6.0 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 5.3 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 5.3 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 5.0 (5 reviews) | Not enough data | 
| **Decision Making** | 5.3 (5 reviews) | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 7.1/10 | 70 |
| **Vivantio** | N/A | N/A |

#### Generative AI

| Feature | Freshservice | Vivantio | 
|---|---|---|
| **AI Text Generation** | 7.7 (70 reviews) | Not enough data | 

#### Agentic AI - IT Alerting

| Feature | Freshservice | Vivantio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | 7.0 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 7.0 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | 7.0 (5 reviews) | Not enough data | 
| **Decision Making** | 7.0 (5 reviews) | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.0/10 | 844 |
| **Vivantio** | 8.2/10 | 156 |

#### Incident Management

| Feature | Freshservice | Vivantio | 
|---|---|---|
| **Automate Ticket Routing** | 9.1 (737 reviews) | 8.5 (133 reviews) | 
| **Ticket Prioritization** | 8.9 (737 reviews) | 8.8 (148 reviews) | 
| **Ticket Notifications** | 9.0 (796 reviews) | 8.7 (155 reviews) | 
| **Knowledge Base** | 8.6 (729 reviews) | 8.1 (132 reviews) | 
| **Knowledge Base/Ticket Integration** | 8.6 (695 reviews) | 8.1 (126 reviews) | 

#### Reporting

| Feature | Freshservice | Vivantio | 
|---|---|---|
| **Dashboards** | 8.6 (775 reviews) | 8.3 (150 reviews) | 
| **Time Tracking** | 8.2 (639 reviews) | 8.2 (139 reviews) | 
| **Surveys** | 8.2 (615 reviews) | 8.0 (117 reviews) | 

#### Access & Usability

| Feature | Freshservice | Vivantio | 
|---|---|---|
| **Mobile** | 8.4 (701 reviews) | 7.4 (110 reviews) | 
| **Self Service** | 8.9 (728 reviews) | 8.4 (142 reviews) | 
| **Active Directory** | 8.5 (550 reviews) | 8.5 (119 reviews) | 
| **Multi-Channel Access** | 8.6 (562 reviews) | 8.2 (106 reviews) | 

#### Agentic AI - Service Desk

| Feature | Freshservice | Vivantio | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 6.7 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 7.1 (8 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 6.7 (8 reviews) | Not enough data | 
| **Decision Making** | 6.7 (8 reviews) | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.2/10 | 364 |
| **Vivantio** | N/A | N/A |

#### Analysis

| Feature | Freshservice | Vivantio | 
|---|---|---|
| **Threat Detection** | 7.5 (173 reviews) | Not enough data | 

#### Platform

| Feature | Freshservice | Vivantio | 
|---|---|---|
| **Unified Communications Platform** | 8.3 (232 reviews) | Not enough data | 
| **Remote Access** | 8.2 (212 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.7 (255 reviews) | Not enough data | 
| **Asset Tracking** | 8.4 (283 reviews) | Not enough data | 
| **IT Knowledge Management** | 8.7 (315 reviews) | Not enough data | 

#### Security

| Feature | Freshservice | Vivantio | 
|---|---|---|
| **Endpoint Protection** | 7.8 (178 reviews) | Not enough data | 
| **Patch Management** | 7.0 (107 reviews) | Not enough data | 
| **Disaster Recovery** | 7.5 (166 reviews) | Not enough data | 
| **Service Management** | 8.9 (283 reviews) | Not enough data | 
| **Workflow Management** | 8.8 (286 reviews) | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | Freshservice | Vivantio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (5):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Service Desk Software](https://www.g2.com/categories/service-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to Freshservice (4):** [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Incident Management Software](https://www.g2.com/categories/incident-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Configuration Management Tools](https://www.g2.com/categories/configuration-management)

**Unique to Vivantio (3):** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [HR Service Delivery Software](https://www.g2.com/categories/hr-service-delivery), [HR Case Management Software](https://www.g2.com/categories/hr-case-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Freshservice | Vivantio | 
|---|---|---|
| **Small-Business** | 17.6% | 14.3% | 
| **Mid-Market** | 61.9% | 57.5% | 
| **Enterprise** | 20.5% | 28.2% | 

### By Industry

#### Freshservice

- **Information Technology and Services:** 19.8%
- **Computer Software:** 5.5%
- **Construction:** 4.5%
- **Financial Services:** 3.5%
- **Education Management:** 3.5%
- **Hospital & Health Care:** 3.5%
- **Retail:** 3.1%
- **Computer & Network Security:** 2.6%
- **Non-Profit Organization Management:** 2.4%
- **Marketing and Advertising:** 2.0%
- **Other:** 49.7%

#### Vivantio

- **Information Technology and Services:** 19.0%
- **Outsourcing/Offshoring:** 14.3%
- **Telecommunications:** 7.5%
- **Consumer Services:** 3.4%
- **Facilities Services:** 3.4%
- **Hospital & Health Care:** 3.4%
- **Computer Software:** 3.1%
- **Financial Services:** 3.1%
- **Non-Profit Organization Management:** 2.7%
- **Computer & Network Security:** 2.4%
- **Other:** 37.8%

---
## Alternatives

### Alternatives to Freshservice

- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (986 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4312 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1869 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (749 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1173 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6949 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (954 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)

### Alternatives to Vivantio

- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (986 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6949 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (749 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3750 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3859 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)

---
## Top Discussions

### Freshservice

- Title: [How has your experience been with Freshservice support?](https://www.g2.com/discussions/how-has-your-experience-been-with-freshservice-support) — 12 comments, 1 upvote
  > **Top comment:** "So far, great.  I've only worked with them twice, but both times the answer came back within 24 hours."
- Title: [What is Freshservice used for?](https://www.g2.com/discussions/what-is-freshservice-used-for) — 3 comments, 1 upvote
  > **Top comment:** "We use it as a ticketing tool that helps us manage requests and assign them to specified employees for resolution. It also helps us track our service..."
- Title: [Whats the best way to populate our inventory?](https://www.g2.com/discussions/whats-the-best-way-to-populate-our-inventory) — 3 comments, 1 upvote
  > **Top comment:** "Hello, honestly that was the only thing I had issue with Fresh Service, there are different ways to do inventory on it, but none are perfect.
Option 1 using..."
- Title: [will you have an on premise solution?](https://www.g2.com/discussions/26729-will-you-have-an-on-premise-solution) — 2 comments, 1 upvote
  > **Top comment:** "No Sergio, we are purely a SAAS Application. But the Security concerns of On.Prem Apps are 100% resolved in Freshworks Ecosystem. As we are hosted on AWS..."
- Title: [Can we have access to our database to do some development](https://www.g2.com/discussions/24919-can-we-have-access-to-our-database-to-do-some-development) — 2 comments, 1 upvote
  > **Top comment:** "Freshservice definitely has API hooks into the Google environment.  There are also several in-app ways to create automation but you may not be able to modify..."

### Vivantio

- Title: [Are there any plans for a mobile app?](https://www.g2.com/discussions/are-there-any-plans-for-a-mobile-app) — 3 comments, 1 upvote
  > **Top comment:** "Hi Wayne,

Thank you for reaching out to us and although we currently have no plans for a Mobile Application on our 2022 Product Roadmap our FLEX UI was..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshservice-vs-vivantio)