Link copied to clipboard # Freshservice vs Vivantio Comparison - What are their main differences? Share [ Export ](/compare/freshservice/vivantio/export.csv) FreshserviceVivantio[+ Add Product](#) Pricing **Freshservice** Free Trial **$19.00** Per User Per Month · Starter **$49.00** Per User Per Month · Growth **$99.00** Per User Per Month · Pro **Custom Quote Available** · Enterprise Show more **Vivantio** Free Trial **$49.00** Per User Per Month · The Vivantio Platform **Pricing Insights** from reviews Perceived Cost **Freshservice** $$$$$ **Vivantio** $$$$$ Average Discount **Freshservice** 11%2% more **Vivantio** 9% Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Freshservice** 6 months Based on 100 responses **Vivantio** 6 months Based on 100 responses Return on Investment **Freshservice** 6 months Based on 100 responses **Vivantio** 6 months Based on 100 responses ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") ![Vivantio](https://images.g2crowd.com/uploads/product/hd_favicon/98d79bba987c2cd8cc072f7f73d6cdda/vivantio.svg "Vivantio") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Freshservice** Ease of Use (158) Features (89) Missing Features (54) Limited Features (42) **Vivantio** Ease of Use (41) Efficiency (25) Learning Curve (14) Complexity (11) Integrations **Freshservice** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d186f1cfbf1f82bc872c76769abffa7e/e714dee4-7023-45dc-b0fe-737784315b5f.png "Product Avatar Image") Adobe Acrobat Sign API ](https://www.g2.com/products/adobe-acrobat-sign-api/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_de7b0518c01aad23330b32c4acb323dd/adp-workforce-now.jpg "Product Avatar Image") Workforce Now ](https://www.g2.com/products/adp-workforce-now/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/amazon-redshift.jpg "Product Avatar Image") Amazon Redshift ](https://www.g2.com/products/amazon-redshift/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/aws-lambda.jpg "Product Avatar Image") AWS Lambda ](https://www.g2.com/products/aws-lambda/reviews)[ View all ](https://www.g2.com/products/freshservice/integrations) **Vivantio** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_32a91044a1cccaa46cc7b9802c9a9b34/anydesk.png "Product Avatar Image") AnyDesk ](https://www.g2.com/products/anydesk/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_13aba37ae908d9cf29a2452925257ccc/azure-ai-search.jpeg "Product Avatar Image") Azure AI Search ](https://www.g2.com/products/azure-ai-search/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b34b69c58ba7763c3d83c995bcccb132/azure-ai-speech.jpg "Product Avatar Image") Azure AI Speech ](https://www.g2.com/products/azure-ai-speech/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2ac0e7b10e1efb64107026cb2b241d53/azure-devops-projects.jpg "Product Avatar Image") Azure Boards ](https://www.g2.com/products/azure-boards/reviews)[ View all ](https://www.g2.com/products/vivantio/integrations) Screenshots **Freshservice** ![Freshservice screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1835155/Gemini-Generated-Image-tkvdd0tkvdd0tkvd.png) **Vivantio** ![Vivantio screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1833561/ai_assist_2x.png) **Ratings** from reviews Meets Requirements **Freshservice** **8.9** /10 Based on 1,227 responses **Vivantio** **8.7** /10 Based on 274 responses Ease of Use **Freshservice** **9.2** /10 Based on 1,233 responses **Vivantio** **8.6** /10 Based on 275 responses Ease of Setup **Freshservice** **8.8** /10 Based on 1,019 responses **Vivantio** **8.1** /10 Based on 143 responses Ease of Admin **Freshservice** **9.0** /10 Based on 989 responses **Vivantio** **8.4** /10 Based on 143 responses Quality of Support **Freshservice** **9.0** /10 Based on 1,185 responses **Vivantio** **9.0** /10 Based on 252 responses Has the product been a good partner in doing business? **Freshservice** **9.0** /10 Based on 964 responses **Vivantio** **8.9** /10 Based on 137 responses Product Direction (% positive) **Freshservice** **9.4** /10 Based on 1,205 responses **Vivantio** **9.1** /10 Based on 269 responses **Features** ratings from reviews Help Desk **9.0** /10 Based on 28 responses **8.1** /10 Based on 150 responses IT Service Management (ITSM) Tools **8.6** /10 Based on 489 responses **8.5** /10 Based on 51 responses Customer Self-Service **8.0** /10 Based on 154 responses **8.1** /10 Based on 82 responses Uncover more feature rated insights from real users to improve your shopping experience. See it for free Service Desk **7.8** /10 Based on 849 responses **8.2** /10 Based on 156 responses Incident Management **8.2** /10 Based on 370 responses Not enough data IT Asset Management Not enough data **6.3** /10 Based on 5 responses IT Alerting **7.7** /10 Based on 70 responses Not enough data Enterprise IT Management **8.2** /10 Based on 364 responses Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 17.5% Mid-Market(51-1000 emp.) 60.7% Enterprise(\> 1000 emp.) 21.8% Small-Business(50 or fewer emp.) 17.5% Mid-Market(51-1000 emp.) 60.7% Enterprise(\> 1000 emp.) 21.8% Small-Business(50 or fewer emp.) 14.3% Mid-Market(51-1000 emp.) 57.5% Enterprise(\> 1000 emp.) 28.2% Small-Business(50 or fewer emp.) 14.3% Mid-Market(51-1000 emp.) 57.5% Enterprise(\> 1000 emp.) 28.2% **Reviewers' Industry** [![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")](https://www.g2.com/products/freshservice/reviews) Freshservice Information Technology and Services 20.0% Computer Software 5.3% Construction 4.3% Hospital & Health Care 3.6% Education Management 3.4% Other 63.4% [![Vivantio](https://images.g2crowd.com/uploads/product/hd_favicon/98d79bba987c2cd8cc072f7f73d6cdda/vivantio.svg "Vivantio")](https://www.g2.com/products/vivantio/reviews) Vivantio Information Technology and Services 19.0% Outsourcing/Offshoring 14.3% Telecommunications 7.5% Consumer Services 3.4% Facilities Services 3.4% Other 52.4% Alternatives **Freshservice Alternatives** ![NinjaOne](https://images.g2crowd.com/uploads/product/hd_favicon/e10c660fadbf952719b697ec98bbed05/ninjaone.svg "NinjaOne") [ NinjaOne ](/products/ninjaone/reviews) ![Atera IT Management](https://images.g2crowd.com/uploads/product/hd_favicon/b0d43ac9ef8eabd2a36c4a9b8ed74ccb/atera-it-management.svg "Atera IT Management") [ Atera ](/products/atera-it-management/reviews) ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") [ Jira Service Management ](/products/jira-service-management/reviews) ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management") [ ServiceNow IT Service... ](/products/servicenow-it-service-management/reviews) **Vivantio Alternatives** ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") [ Jira Service Management ](/products/jira-service-management/reviews) ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk") [ SolarWinds Service Desk ](/products/solarwinds-service-desk/reviews) ![Spiceworks Cloud Help Desk](https://images.g2crowd.com/uploads/product/hd_favicon/5be6d62fe58d75bbfd3f9aa050f281b8/spiceworks-cloud-help-desk.svg "Spiceworks Cloud Help Desk") [ Spiceworks Cloud Help Desk ](/products/spiceworks-cloud-help-desk/reviews) ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) ## Freshservice vs Vivantio FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Freshservice vs Vivantio? Freshservice stands out for its higher G2 rating, stronger ease of use, and more frequent reviewer-cited strengths in automation and integrations, while Vivantio is praised for its configurability and customer support. | [Freshservice](https://www.g2.com/products/freshservice/reviews) | [Vivantio](https://www.g2.com/products/vivantio/reviews) | | --- | --- | | 4.6/5 (1351 reviews) | 4.3/5 (295 reviews) | | Mid-Market | Mid-Market | | 8.8 | 8.1 | | 9.0 | 9.0 | | Ease of Use (158 all-time mentions) | Customizability (23 all-time mentions) | ### How do the pricing models of Freshservice and Vivantio compare? Freshservice is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to Vivantio. - **Freshservice:** Reviewers describe Freshservice as competitively priced, especially for its feature set, though some note that costs can rise with advanced features and additional agents. - **Vivantio:** Reviewers mention that Vivantio offers extensive features under a single license fee, but some cite less favorable payment plans for small businesses and note that configuration can require additional resources. ### What are the best alternatives to Freshservice and Vivantio? The top 3 alternatives to Freshservice and Vivantio are Jira Service Management, NinjaOne, and ServiceNow. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5 (1351 reviews) | Mid-Market | Competitively priced, but costs can rise with advanced features | Ease of Use (158 all-time mentions) | | [Vivantio](https://www.g2.com/products/vivantio/reviews) | 4.3/5 (295 reviews) | Mid-Market | Extensive features under one license, but less favorable for small businesses | Customizability (23 all-time mentions) | | [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | 4.3/5 (991 reviews) | Mid-Market | — | Integration with Atlassian ecosystem | | [NinjaOne](https://www.g2.com/products/ninjaone/reviews) | 4.7/5 (5027 reviews) | Mid-Market | — | High customer satisfaction and ease of use | | [ServiceNow](https://www.g2.com/products/servicenow/reviews) | — | — | — | — | ### Which IT Service Management (ITSM) Tools features should I prioritize when comparing Freshservice and Vivantio? Buyers comparing Freshservice and Vivantio should prioritize Automation, Ease of Use, Customizability, Integrations, and Asset Management. - **Automation:** Freshservice (75 all-time mentions), Vivantio (10 all-time mentions) - **Ease of Use:** Freshservice (158 all-time mentions, 9.2 score), Vivantio (13 all-time mentions, 8.6 score) - **Customizability:** Freshservice (39 all-time mentions), Vivantio (23 all-time mentions) - **Integrations:** Freshservice (54 all-time mentions), Vivantio (integration support cited in recent reviews) - **Asset Management:** Freshservice (47 all-time mentions), Vivantio (asset management cited in recent reviews) ### What are the pros and cons of Freshservice vs Vivantio? Freshservice's headline strength is ease of use and automation, while Vivantio is most praised for its configurability and customer support. - **Freshservice strengths:** Ease of Use (158 all-time mentions), Automation (75), Integrations (54), Asset Management (47), Customization (42), Intuitive UI (55), Efficiency (48) - **Freshservice trade-offs:** Limited Customization (33), Learning Curve (36), Reporting and analytics limitations, Higher costs for advanced features - **Vivantio strengths:** Customizability (23), Efficiency (25), Features (23), Customer Support (11), Automation (10), Tracking (10), Knowledge Base (7) - **Vivantio trade-offs:** Improvement Needed (11), Poor/Slow Performance (15), Complex configuration, Less favorable payment plans for small businesses ### Is Freshservice or Vivantio better for small businesses? Freshservice is the better fit for small businesses, with reviewers highlighting its ease of use and straightforward setup. - **Freshservice:** Largest segment is Mid-Market, but recent small-business reviewers praise its user-friendly interface and quick onboarding. - **Vivantio:** Largest segment is Mid-Market, and reviewers note that its payment plans and configuration complexity are less favorable for small businesses. ### Which IT Service Management (ITSM) Tools platform has better integrations? Freshservice is favored for integrations, with more reviewer-cited integrations and higher mention counts than Vivantio. - **Freshservice:** Integrations with Freshdesk (36 all-time mentions), Slack (24), and Jira (17) are frequently cited by reviewers. - **Vivantio:** Integrations are mentioned in recent reviews, including Active Directory and email, but with fewer all-time mentions and less detail on third-party tool breadth. ### How do Freshservice and Vivantio compare on customer support? Freshservice and Vivantio are rated equally on Quality of Support, both scoring 9.0, indicating parity in reviewer satisfaction. - **Freshservice:** Reviewers consistently describe support as responsive, helpful, and consistent, with many citing positive onboarding and ongoing assistance. - **Vivantio:** Reviewers highlight customer support as a standout feature, describing it as reliable, knowledgeable, and quick to resolve issues. ### Which is easier to implement, Freshservice or Vivantio? Freshservice scores higher on Ease of Setup (8.8 vs. 8.1), with reviewers describing a smoother and faster implementation experience than Vivantio. - **Freshservice:** Reviewers frequently mention easy and intuitive setup, quick onboarding, and minimal training required for new users. - **Vivantio:** Reviewers note that while Vivantio is easy to use once configured, initial setup and dashboard configuration can be complex and may require external help or more time, especially for beginners. ### Which product has better Automation? Freshservice is the stronger platform for Automation, with more reviewer-cited automation strengths and higher all-time mention counts than Vivantio. - **Freshservice:** Automation (75 all-time mentions), reviewers highlight workflow automation, AI-powered ticket routing, and time-saving features. - **Vivantio:** Automation (10 all-time mentions), reviewers note automation capabilities but cite more configuration effort and less frequent mention of advanced automation features.