Compare Freshservice and Vivantio 
At a Glance
Market Segments
Mid-Market (62.1% of reviews)
Mid-Market (57.6% of reviews)
Entry-Level Pricing
$19.00
Starting at $59.00 1 Agent License Per Month
Freshservice
Star Rating
(1,320)4.6 out of 5
Market Segments
Mid-Market (62.1% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansVivantio
Star Rating
(296)4.3 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $59.00 1 Agent License Per Month
Learn more about VivantioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshservice excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Vivantio. Users appreciate its intuitive interface and modern tools, which streamline customer support processes effectively.
- Users say Freshservice offers a wide range of features that allow organizations to consolidate multiple applications into one platform. This versatility is particularly beneficial for teams beyond IT, as noted by users who have expanded its use for ticketing and support across various departments.
- Reviewers mention that Freshservice has a quicker implementation process, with many highlighting the intuitive onboarding wizard that simplifies setup. In contrast, Vivantio users have noted some challenges with configuration, which can slow down the initial setup experience.
- According to verified reviews, both products receive high marks for quality of support, but Freshservice stands out with a slightly higher rating. Users have expressed satisfaction with the support they receive, which enhances their overall experience with the platform.
- G2 reviewers highlight that Freshservice's automation capabilities, such as ticket routing and prioritization, are particularly strong, making daily operations smoother. Users have praised these features for significantly reducing manual workload, while Vivantio, although capable, does not match the same level of automation efficiency.
- Users note that while Vivantio provides robust incident management and customization options, it falls short in user experience compared to Freshservice. Reviewers have pointed out that Freshservice's ease of use and setup contribute to a more seamless day-to-day operation, making it a preferred choice for many organizations.
Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
Vivantio
Feature-inclusive, fully configurable service platform
Starting at $59.00
1 Agent License Per Month
Access to the Vivantio Platform always includes: 1) every available feature, 2) your choice of data centers, 3) in-house professional services, 4) a Customer Success Manager, 5) US and UK telephone, email, and self-service support.
Pricing varies based on number of licenses:
500 system users - $59 per named license / $89 per concurrent license;
200 users - $69 / $104;
100 users - $78 / $118;
50 users - $83 / $125;
25 users - $91 / $137;
15 users - $95 / $143;
5 users - $99 / $149
- Unlimited configurable ticket types
- Task management
- Client, asset & knowledge management
Free Trial
Freshservice
Free Trial is available
Vivantio
Free Trial is available
Ratings
Meets Requirements
8.9
1,173
8.7
275
Ease of Use
9.2
1,178
8.6
276
Ease of Setup
8.8
962
8.1
144
Ease of Admin
9.0
959
8.4
143
Quality of Support
9.0
1,133
9.0
253
Has the product been a good partner in doing business?
9.1
934
8.9
137
Product Direction (% positive)
9.5
1,160
9.1
270
Features by Category
Ticket and Case Management
Not enough data
8.8
140
Not enough data
8.6
139
Not enough data
8.5
133
Not enough data
8.6
131
Not enough data
8.7
135
Not enough data
8.6
134
Not enough data
8.6
131
Not enough data
8.3
124
Generative AI
Not enough data
7.5
66
Not enough data
7.6
66
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.4
129
Not enough data
8.7
135
Not enough data
7.3
81
Not enough data
7.0
81
Not enough data
7.1
77
Platform
Not enough data
7.5
100
Not enough data
8.1
117
Not enough data
8.5
122
Not enough data
7.8
108
Not enough data
8.0
125
Not enough data
8.3
125
Administration
8.6
321
|
Verified
8.6
38
8.4
346
|
Verified
8.0
39
8.4
374
|
Verified
8.2
48
Service Desk
9.4
404
|
Verified
8.8
48
9.1
376
|
Verified
8.8
49
8.8
370
|
Verified
8.3
47
Management
8.5
313
|
Verified
8.3
47
8.9
318
|
Verified
8.8
45
8.8
283
|
Verified
8.9
39
8.5
287
|
Verified
8.5
37
8.1
229
|
Verified
8.5
29
Functionality
9.4
335
|
Verified
8.8
49
8.7
270
|
Verified
8.8
41
8.7
267
|
Verified
8.6
40
8.8
305
|
Verified
8.1
45
Agentic AI - IT Service Management (ITSM) Tools
7.9
8
Not enough data
6.9
8
Not enough data
8.1
8
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
8.1
9
Not enough data
8.0
9
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
HR Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.3
268
|
Verified
Not enough data
8.6
304
|
Verified
Not enough data
8.8
321
|
Verified
Not enough data
6.1
26
Not enough data
Management Tools
9.0
342
|
Verified
Not enough data
8.9
332
Not enough data
8.5
296
|
Verified
Not enough data
Generative AI
7.8
137
Not enough data
7.8
136
Not enough data
Agentic AI - Incident Management
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
6.3
5
Not enough data
Not enough data
Investigation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Employee Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.2
76
7.9
47
Self-Service Experience
8.4
138
8.0
70
8.7
133
8.0
72
7.1
113
8.1
58
7.6
115
7.9
57
8.2
134
8.1
75
Self-Service Platform
8.5
135
8.3
72
8.7
139
8.4
70
7.1
107
7.5
53
8.1
129
8.3
65
Agentic AI - Customer Self-Service
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Not enough data
Generative AI
7.7
70
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Incident Management
9.1
736
8.5
133
8.9
739
8.8
148
9.0
793
8.7
155
8.6
729
8.1
132
8.6
693
8.1
126
Reporting
8.6
774
8.3
150
8.2
637
8.2
139
8.2
616
8.0
117
Access & Usability
8.4
702
7.4
110
8.9
725
8.4
142
8.5
550
8.5
119
8.7
562
8.2
106
Agentic AI - Service Desk
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Not enough data
Analysis
7.6
175
Not enough data
Platform
8.3
231
Not enough data
8.2
214
Not enough data
8.7
257
Not enough data
8.4
285
Not enough data
8.7
317
Not enough data
Security
7.8
180
Not enough data
7.0
109
Not enough data
7.5
168
Not enough data
8.9
285
Not enough data
8.8
288
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshservice and Vivantio are categorized as IT Service Management (ITSM) Tools, IT Asset Management, Service Desk, and Customer Self-Service
Unique Categories
Freshservice is categorized as IT Alerting, Incident Management, Enterprise IT Management, and Configuration Management
Vivantio is categorized as Help Desk, Customer Service Automation, HR Service Delivery, and HR Case Management
Reviews
Reviewers' Company Size
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vivantio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.6%
Computer Software
5.5%
Construction
4.5%
Education Management
3.6%
Hospital & Health Care
3.5%
Other
63.3%
Information Technology and Services
19.0%
Outsourcing/Offshoring
14.2%
Telecommunications
7.5%
Consumer Services
3.4%
Facilities Services
3.4%
Other
52.5%
Alternatives
Discussions
How has your experience been with Freshservice support?
12 Comments
PB
So far, great. I've only worked with them twice, but both times the answer came back within 24 hours.Read more
What is Freshservice used for?
3 Comments
AN
We use it as a ticketing tool that helps us manage requests and assign them to specified employees for resolution. It also helps us track our service...Read more
Whats the best way to populate our inventory?
3 Comments
DO
Hello, honestly that was the only thing I had issue with Fresh Service, there are different ways to do inventory on it, but none are perfect.
Option 1 using...Read more
Are there any plans for a mobile app?
3 Comments
NE
Hi Wayne,
Thank you for reaching out to us and although we currently have no plans for a Mobile Application on our 2022 Product Roadmap our FLEX UI was...Read more
Vivantio has no more discussions with answers
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