Vivantio Features

Allows software to be easily used on multiple mobile devices include phone and tablet devices. 100 reviewers of Vivantio have provided feedback on this feature.

As reported in 117 Vivantio reviews. Allows users to customize chat colors, text, logos, and branding.

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. 122 reviewers of Vivantio have provided feedback on this feature.

Based on 108 Vivantio reviews. Integrates with other customer service software to improve support and enhance functionality

Provides analytics tools that reveal important business metrics and track progress This feature was mentioned in 125 Vivantio reviews.

Based on 125 Vivantio reviews. Displays important metrics relating to performance

As reported in 140 Vivantio reviews. User Experience of creating and submitting a ticket

User Experience of responding and receiving a response 139 reviewers of Vivantio have provided feedback on this feature.

Based on 133 Vivantio reviews. Route tickets based on values of fields, changes to ticket status and time based conditions

Respond to common requests with standard reply This feature was mentioned in 131 Vivantio reviews.

As reported in 135 Vivantio reviews. Offers tools for managing and tracking service-level agreements (SLAs)

Based on 134 Vivantio reviews. Documents and files can be attached to the ticket to communicate with customer issues/resolutions

Share and collaborate on tickets with multiple customer service representatives 131 reviewers of Vivantio have provided feedback on this feature.

Central repository for account and contact information 124 reviewers of Vivantio have provided feedback on this feature.

Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents 129 reviewers of Vivantio have provided feedback on this feature.

Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket This feature was mentioned in 135 Vivantio reviews.

Ability for customer service agents to communicate with customers via live chat to solve problems live This feature was mentioned in 81 Vivantio reviews.

Based on 81 Vivantio reviews. Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks

Make and receive calls directly in the application. Track and record calls for analysis. 77 reviewers of Vivantio have provided feedback on this feature.

Based on 133 Vivantio reviews. Routes tickets automatically to the appropriate user.

Based on 148 Vivantio reviews. Prioritizes tickets based on factors configured by the user.

Notifies the IT team when a ticket needs action. This feature was mentioned in 155 Vivantio reviews.

Provides a forum for answers to common questions. 132 reviewers of Vivantio have provided feedback on this feature.

Based on 126 Vivantio reviews. Integrates knowledge base articles into a ticket.

Displays important metrics relating to performance. 150 reviewers of Vivantio have provided feedback on this feature.

Based on 139 Vivantio reviews. Tracks time worked on a ticket.

Provides surveys to measure employee satisfaction. 117 reviewers of Vivantio have provided feedback on this feature.

Based on 110 Vivantio reviews. Enables access to service desk features via mobile device.

As reported in 142 Vivantio reviews. Enables employees to view the status of their tickets.

Based on 119 Vivantio reviews. Provides a directory of all users within an organization.

Based on 106 Vivantio reviews. Enables access to service desk features through multiple channels such as email, phone, or the portal.

Provides a repository of information that can be used by those seeking support. 70 reviewers of Vivantio have provided feedback on this feature.

Based on 72 Vivantio reviews. Makes articles in the knowledge base searchable on the web.

As reported in 58 Vivantio reviews. Enables users to engage with other users to solve common issues.

Based on 57 Vivantio reviews. Optimizes the customer self-service experience on mobile devices

Gives the user targeted, personalized results based on their activity or preferences This feature was mentioned in 75 Vivantio reviews.

Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. 72 reviewers of Vivantio have provided feedback on this feature.

Automates some or all operation related tasks This feature was mentioned in 70 Vivantio reviews.

Utilizes artificial intelligence to improve workflows or customer experiences This feature was mentioned in 53 Vivantio reviews.

As reported in 65 Vivantio reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools

Based on 38 Vivantio reviews. Tools to track and implement required IT changes in a system.

As reported in 39 Vivantio reviews. Tools to organize and manage all IT assets within an organization.

A means to view and analyze a large amount of data in order to gain business insights. This feature was mentioned in 48 Vivantio reviews.

Based on 50 Vivantio reviews. A place for users to submit tickets when they require IT help.

Based on 51 Vivantio reviews. Reports based on IT incidents so IT members can prioritize high risk issues and maintain a record of problems and how often they occur.

The ability to create flowcharts and other means to outline specific processes to ensure that all requirements are met. 48 reviewers of Vivantio have provided feedback on this feature.

Provides a customizable soltution that HR professionals can adjust to suite the organization's needs.

Integrates with core HR software to access employee information.

A place to create articles with important information about processes and other crucial information that is easily accessible by employees.

Tools to create and deliver content throughout an organization.

The ability to organize and manage a variety of documents.

Secure solution so administers can maintain access rights and security.

Employee portal lets employees log into the system to access all company and employee information.

Uses AI processes to automate workflows by developing a comprehensive HR-knowledge base.

Tools that help create and manage a ticketing platform that facilitates cross-departamental communication.

The ability to sign onto a platform once and access a variety of software solutions without needing to sign into each one individually.

Tools to create and organize business process flowcharts and documentation.

Web-based or intranet self-service portal enables employees to submit service requests.

Dashboard and reporting on HR activities with workforce analytics capabilities.

Provides graphics, dashboards, and general reporting around IT service, assets, and incidents. This feature was mentioned in 49 Vivantio reviews.

Provides administrative tools for routine maintenance, upkeep, and tracking. 45 reviewers of Vivantio have provided feedback on this feature.

Gives administrators control over user privileges and accessibility for IT assets. 39 reviewers of Vivantio have provided feedback on this feature.

Based on 37 Vivantio reviews. Gives administrators control over hardware and software resource allocation and tracking.

As reported in 29 Vivantio reviews. Controls policies and configurations across business applications and hardware.

Provide immediate insights, information, and updates on IT assets from a central dashboard.

Design and implement custom or pre-built policies for asset management, onboarding, and maintenance.

Implement risk management policies, and push policy updates to various assets across a business network.

Integrate with other software solutions, such as spend management and software asset management.

As reported in 50 Vivantio reviews. Provides a service desk for users to submit tickets for IT-related issues.

Based on 41 Vivantio reviews. Tracks action-by-action asset performance with machine- or human-readable logs.

Based on 40 Vivantio reviews. Creates alerts when tracked assets encounter errors or performance issues.

Automates repetitive tasks associated with IT service operations and maintenance. This feature was mentioned in 47 Vivantio reviews.

Create an inventory of a company's hardware assets.

Create an inventory of a company's software assets.

Create an inventory of a company's cloud assets.

Create an inventory of a company's mobile assets.

Detect new assets as they enter a network and add them to asset inventory.

Case management of investigations related to Employee Relations are handled in a separate workflow (including HRBPs, HR Managers, etc.) than other generic case requests.

Employee grievances, feedback, and complaints have channels of communication that are protected by anonymity

Witness statements, confessions, time cards, video footage, and other investigation materials are stored in secure designated data warehouses for safe keeping throughout the investigaiton process.

Case processing happens with strict confidentiality where a case's access is only authorized to professionals directly responsible for its execution and outcome.

Integrations into legal databases or case management systems for coordination when case escalation reaches their desk.

The platform is capable of assigning primary case holder, principal investigator, legal consultant, etc. responsibilities to team members.

Case accessibility is restricted by authorization. Access is granted to HR personnel that are designated investigators and others involved in an investigation's (Legal, HRBPs, HR Managers, etc.) standard operating procedure

During the complaint process, self-help resources are readily available to help the employee understand which company policy is relevant to their situation and a general framework on how the investigation will progress.

The product is user friendly for employees and complaints can be delivered across many channels (chat, trouble ticket, email, etc.)

The product is able to be accessed from the employee side on a mobile platform

Is able to process inquiries submitted by text data from live chat, email, or SMS

Comprehends human speech and can transcribe it to text for processing

The AI is able to access the company's internal knowledge to inform and guide responses to customer inquiries

The platform is able to automatically determine how to resolve help tickets without assistance by human agents

The platform's responses to customers can be customized to improve comprehension, relatability, and emotional intelligence

When the AI is unable to process a particular type of customer request, it is able to determine which is the best agent to refer the ticket to

The AI platform is able to learn over time on how to interpret each type of customer inquiry and improve the quality of their responses

Multilingual capabilities allow the AI to process inquiries from many languages

The AI's responses to customer inquiries provide human-like organic conversations. The platform is able to understand a question no matter how it's worded and provide comprehensive answers

As reported in 66 Vivantio reviews. Allows users to generate text based on a text prompt.

As reported in 66 Vivantio reviews. Condenses long documents or text into a brief summary.

Condenses long documents or text into a brief summary. This feature was mentioned in 47 Vivantio reviews.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Allows users to generate text based on a text prompt.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives