Link copied to clipboard # Jira Service Management vs Vivantio Comparison - What are their main differences? Share [ Export ](/compare/jira-service-management/vivantio/export.csv) Jira Service ManagementVivantio[+ Add Product](#) Pricing **Jira Service Management** Free Trial **0** /agent/month · Free **20** /agent/month · Standard **40** /agent/month · Premium **$$$** · Enterprise Show more **Vivantio** Free Trial **$49.00** Per User Per Month · The Vivantio Platform **Pricing Insights** from reviews Perceived Cost **Jira Service Management** $$$$$ **Vivantio** $$$$$ Average Discount **Jira Service Management** 11%2% more **Vivantio** 9% Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Jira Service Management** 6 months Based on 100 responses **Vivantio** 6 months Based on 100 responses Return on Investment **Jira Service Management** 6 months Based on 100 responses **Vivantio** 6 months Based on 100 responses ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") ![Vivantio](https://images.g2crowd.com/uploads/product/hd_favicon/98d79bba987c2cd8cc072f7f73d6cdda/vivantio.svg "Vivantio") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Jira Service Management** Ease of Use (49) Integrations (33) Learning Curve (35) Complexity (29) **Vivantio** Ease of Use (41) Efficiency (25) Learning Curve (14) Complexity (11) Integrations **Jira Service Management** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-active-directory-domain-services.jpg "Product Avatar Image") Azure Active Directory... ](https://www.g2.com/products/azure-active-directory-domain-services/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2ac0e7b10e1efb64107026cb2b241d53/azure-pipelines.jpg "Product Avatar Image") Azure Pipelines ](https://www.g2.com/products/azure-pipelines/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-portal.jpg "Product Avatar Image") Azure Portal ](https://www.g2.com/products/azure-portal/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2ea5f7178028686921161d65d4be481a/bitbucket.png "Product Avatar Image") Bitbucket ](https://www.g2.com/products/bitbucket/reviews)[ View all ](https://www.g2.com/products/jira-service-management/integrations) **Vivantio** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_32a91044a1cccaa46cc7b9802c9a9b34/anydesk.png "Product Avatar Image") AnyDesk ](https://www.g2.com/products/anydesk/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_13aba37ae908d9cf29a2452925257ccc/azure-ai-search.jpeg "Product Avatar Image") Azure AI Search ](https://www.g2.com/products/azure-ai-search/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b34b69c58ba7763c3d83c995bcccb132/azure-ai-speech.jpg "Product Avatar Image") Azure AI Speech ](https://www.g2.com/products/azure-ai-speech/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2ac0e7b10e1efb64107026cb2b241d53/azure-devops-projects.jpg "Product Avatar Image") Azure Boards ](https://www.g2.com/products/azure-boards/reviews)[ View all ](https://www.g2.com/products/vivantio/integrations) Screenshots **Jira Service Management** ![Jira Service Management screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/43204/Service-Portal-_1_-_1_.png) **Vivantio** ![Vivantio screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1833561/ai_assist_2x.png) **Ratings** from reviews Meets Requirements **Jira Service Management** **8.8** /10 Based on 894 responses **Vivantio** **8.7** /10 Based on 274 responses Ease of Use **Jira Service Management** **8.3** /10 Based on 901 responses **Vivantio** **8.6** /10 Based on 275 responses Ease of Setup **Jira Service Management** **8.1** /10 Based on 508 responses **Vivantio** **8.1** /10 Based on 143 responses Ease of Admin **Jira Service Management** **8.0** /10 Based on 376 responses **Vivantio** **8.4** /10 Based on 143 responses Quality of Support **Jira Service Management** **8.4** /10 Based on 774 responses **Vivantio** **9.0** /10 Based on 252 responses Has the product been a good partner in doing business? **Jira Service Management** **8.7** /10 Based on 353 responses **Vivantio** **8.9** /10 Based on 137 responses Product Direction (% positive) **Jira Service Management** **8.7** /10 Based on 853 responses **Vivantio** **9.1** /10 Based on 269 responses **Features** ratings from reviews Help Desk **8.7** /10 Based on 125 responses **8.1** /10 Based on 150 responses IT Service Management (ITSM) Tools **8.7** /10 Based on 206 responses **8.5** /10 Based on 51 responses Service Desk **8.5** /10 Based on 381 responses **8.2** /10 Based on 156 responses Uncover more feature rated insights from real users to improve your shopping experience. See it for free Incident Management **8.7** /10 Based on 167 responses Not enough data IT Asset Management Not enough data **6.3** /10 Based on 5 responses Customer Self-Service Not enough data **8.1** /10 Based on 82 responses IT Alerting **8.6** /10 Based on 26 responses Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 18.8% Mid-Market(51-1000 emp.) 43.3% Enterprise(\> 1000 emp.) 37.9% Small-Business(50 or fewer emp.) 18.8% Mid-Market(51-1000 emp.) 43.3% Enterprise(\> 1000 emp.) 37.9% Small-Business(50 or fewer emp.) 14.3% Mid-Market(51-1000 emp.) 57.5% Enterprise(\> 1000 emp.) 28.2% Small-Business(50 or fewer emp.) 14.3% Mid-Market(51-1000 emp.) 57.5% Enterprise(\> 1000 emp.) 28.2% **Reviewers' Industry** [![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")](https://www.g2.com/products/jira-service-management/reviews) Jira Service Management Information Technology and Services 30.9% Computer Software 16.1% Financial Services 5.1% Internet 4.3% Telecommunications 3.1% Other 40.4% [![Vivantio](https://images.g2crowd.com/uploads/product/hd_favicon/98d79bba987c2cd8cc072f7f73d6cdda/vivantio.svg "Vivantio")](https://www.g2.com/products/vivantio/reviews) Vivantio Information Technology and Services 19.0% Outsourcing/Offshoring 14.3% Telecommunications 7.5% Consumer Services 3.4% Facilities Services 3.4% Other 52.4% Alternatives **Jira Service Management Alternatives** ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus") [ ManageEngine ](/products/manageengine-servicedesk-plus/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management") [ ServiceNow IT Service... ](/products/servicenow-it-service-management/reviews) **Vivantio Alternatives** ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk") [ SolarWinds Service Desk ](/products/solarwinds-service-desk/reviews) ![Spiceworks Cloud Help Desk](https://images.g2crowd.com/uploads/product/hd_favicon/5be6d62fe58d75bbfd3f9aa050f281b8/spiceworks-cloud-help-desk.svg "Spiceworks Cloud Help Desk") [ Spiceworks Cloud Help Desk ](/products/spiceworks-cloud-help-desk/reviews) ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) ## Jira Service Management vs Vivantio FAQs Generated using AI Last updated: August 15, 2026 ### What is the difference between Jira Service Management vs Vivantio? Jira Service Management and Vivantio both score 4.3/5, but Jira Service Management is most distinguished by its integration capabilities, while Vivantio stands out for its customer support quality. | [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | [Vivantio](https://www.g2.com/products/vivantio/reviews) | | --- | --- | | 4.3/5 (991 reviews) | 4.3/5 (295 reviews) | | Mid-Market | Mid-Market | | 8.0 | 8.1 | | 8.4 | 9.0 | | Integrations (32 all-time mentions) | Customer Support (11 all-time mentions) | ### How do the pricing models of Jira Service Management and Vivantio compare? Vivantio is rated higher for value, with a stronger Price/Cost satisfaction score than Jira Service Management. - **Jira Service Management:** In recent reviews, several reviewers cite concerns about escalating licensing costs and premium feature pricing. - **Vivantio:** Reviewers describe Vivantio as a good balance of cost and benefit, with positive sentiment on value for the features provided. ### What are the best alternatives to Jira Service Management and Vivantio? The top three alternatives to Jira Service Management and Vivantio are Freshservice, ManageEngine, and ServiceNow IT Service Management. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | 4.3/5 (991 reviews) | Mid-Market | Reviewers cite escalating licensing costs | Integrations (32 all-time mentions) | | [Vivantio](https://www.g2.com/products/vivantio/reviews) | 4.3/5 (295 reviews) | Mid-Market | Reviewers describe good cost-benefit balance | Customer Support (11 all-time mentions) | | [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5 (1351 reviews) | Mid-Market | — | — | | [ManageEngine](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) | 4.2/5 (250 reviews) | Mid-Market | — | — | | [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) | 4.5/5 (1953 reviews) | Enterprise | — | — | ### Which Service Desk features should I prioritize when comparing Jira Service Management and Vivantio? Buyers should prioritize integrations, automation, ticket management, customization, and customer support when comparing Jira Service Management and Vivantio. - **Integrations:** Jira Service Management: 32 all-time mentions; Vivantio: reviewers cite integration positively in recent reviews. - **Automation:** Jira Service Management: 31 all-time mentions; Vivantio: 10 all-time mentions. - **Ticket Management:** Jira Service Management: 31 all-time mentions; Vivantio: 9 all-time mentions. - **Customization:** Jira Service Management: 18 all-time mentions; Vivantio: 11 all-time mentions. - **Customer Support:** Jira Service Management: 25 all-time mentions; Vivantio: 11 all-time mentions. ### What are the pros and cons of Jira Service Management vs Vivantio? Jira Service Management's headline strength is integrations, while Vivantio's is customer support quality. - **Jira Service Management strengths:** Integrations (32 all-time mentions), automation (31), ticket management (31), tracking ease (29), team collaboration (22), customization (18). - **Jira Service Management trade-offs:** Learning curve (33), complexity (28), steep learning curve (27), complex setup (22), complex UI (16). - **Vivantio strengths:** Efficiency (25), customizability (23), features (23), customer support (11), automation (10), flexibility (8). - **Vivantio trade-offs:** Improvement needed (11), poor performance (8), slow performance (7). ### Is Jira Service Management or Vivantio better for small businesses? Vivantio is a better fit for small businesses, as reviewers highlight its ease of use and implementation for smaller teams. - **Jira Service Management:** Largest segment is Mid-Market; reviewers note a steep learning curve and complex setup, which can be challenging for small businesses. - **Vivantio:** Largest segment is Mid-Market; reviewers describe Vivantio as easy to use, easy to implement, and requiring minimal training, making it accessible for small business environments. ### Which Service Desk platform has better integrations? Jira Service Management is favored for integrations, with more reviewer-cited integration mentions than Vivantio. - **Jira Service Management:** 32 all-time mentions of integrations, with 501 reviews citing Jira, 67 citing Confluence, and 21 citing Slack integration. - **Vivantio:** Reviewers mention integration with Active Directory and email, with positive sentiment on ease of integration in recent reviews. ### How do Jira Service Management and Vivantio compare on customer support? Vivantio leads on Quality of Support, with a 0.6-point advantage over Jira Service Management (9.0 vs 8.4). - **Jira Service Management:** Reviewers describe support as generally responsive but note room for improvement in training and advanced assistance. - **Vivantio:** Reviewers consistently praise Vivantio's customer support as highly responsive, knowledgeable, and reliable, with multiple mentions of "top notch" and "first class" support experiences. ### Which is easier to implement, Jira Service Management or Vivantio? Vivantio and Jira Service Management score within 0.1 points on Ease of Setup (8.1 vs 8.0), indicating near parity. - **Jira Service Management:** Reviewers frequently mention a complex initial setup and steep learning curve, especially for advanced configurations and workflow customization. - **Vivantio:** Reviewers describe Vivantio as easy to implement, with minimal training required and straightforward onboarding, though some note dashboard setup can take time for beginners. ### Which product has better Integration? Jira Service Management is the stronger product for Integration, with more reviewer-cited integration mentions and higher all-time counts. - **Jira Service Management:** 32 all-time mentions of integrations, 501 reviews mention Jira, 67 mention Confluence, and 21 mention Slack integration; integration is the most frequently cited feature. - **Vivantio:** Reviewers mention integration with Active Directory and email, with positive sentiment on integration ease, but lower all-time mention counts than Jira Service Management.