# Jira Service Management vs Vivantio Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Jira Service Management excels in overall user satisfaction, reflected in its higher G2 Scores across various categories. Users appreciate its **intuitive ticket management** and **workflow automation** , which streamline IT service operations effectively.
- **Users say** that Vivantio offers a user-friendly experience, with many finding it **easy to use** and straightforward. Reviewers highlight its collaborative approach, which aligns IT services effectively, making it a solid choice for incident and customer service management.
- **According to verified reviews** , Jira Service Management stands out for its **integration capabilities** with the Atlassian ecosystem, allowing for seamless task and issue tracking. Users have noted how this integration enhances visibility and transparency in project management.
- **Reviewers mention** that while Vivantio is robust in organizing customer service and internal IT support, it lacks the extensive feature set that Jira Service Management provides, particularly in areas like **automation** and **customizable service desks**.
- **G2 reviewers highlight** that Jira Service Management's implementation process is quick and intuitive, making it easier for teams to onboard and start using the platform effectively. This is a significant advantage for organizations looking to minimize downtime during transitions.
- **Users note** that while Vivantio has strong support features, Jira Service Management receives higher marks for **quality of support** , with users appreciating the responsiveness and helpfulness of the support team during critical issues.



| | Jira Service Management | Vivantio | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 988 | 295 | 
| **Largest Market Segment** | Mid-Market (42.9% of reviews) | Mid-Market (57.5% of reviews) | 
| **Entry Level Price** | 0/agent/month   | Starting at $59.00 1 Agent License Per Month | 

---
## Top Pros & Cons

### Jira Service Management

Pros:
- Ease of Use (46 reviews)
- Integrations (32 reviews)

Cons:
- Learning Curve (33 reviews)
- Complexity (28 reviews)

### Vivantio

Pros:
- Ease of Use (13 reviews)
- Customer Support (11 reviews)

Cons:
- Poor Performance (8 reviews)
- Complexity (6 reviews)

---
## Ratings Comparison
| Rating | Jira Service Management | Vivantio | 
|---|---|---|
  | **Meets Requirements** | 8.8 (875 reviews) | 8.7 (274 reviews) | 
  | **Ease of Use** | 8.3 (882 reviews) | 8.6 (275 reviews) | 
  | **Ease of Setup** | 8.0 (488 reviews) | 8.1 (143 reviews) | 
  | **Ease of Admin** | 8.0 (367 reviews) | 8.4 (143 reviews) | 
  | **Quality of Support** | 8.4 (758 reviews) | 9.0 (252 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (344 reviews) | 8.9 (137 reviews) | 
  | **Product Direction (% positive)** | 8.7 (840 reviews) | 9.1 (269 reviews) | 

---
## Pricing

### Jira Service Management

#### Entry-Level Pricing

Plan: Free

Price: 0 /agent/month  

Description: For small teams starting with a service desk. Up to 3 agents for free. 


[Browse all 4 editions](https://www.g2.com/products/jira-service-management/pricing)

#### Free Trial

Yes

### Vivantio

#### Entry-Level Pricing

Plan: Feature-inclusive, fully configurable service platform

Price: Starting at $59.00 1 Agent License Per Month

Description: Access to the Vivantio Platform always includes: 1) every available feature, 2) your choice of data centers, 3) in-house professional services, 4) a Customer Success Manager, 5) US and UK telephone, email, and self-service support.

Pricing varies based on number of licenses:
500 system users - $59 per named license / $89 per concurrent license;
200 users - $69 / $104;
100 users - $78 / $118;
50 users - $83 / $125;
25 users - $91 / $137;
15 users - $95 / $143;
5 users - $99 / $149 

Key Features:
- Unlimited configurable ticket types
- Task management
- Client, asset & knowledge management

[Learn more about Vivantio](https://www.g2.com/products/vivantio/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.6/10 | 107 |
| **Vivantio** | 8.1/10 | 150 |

#### Ticket and Case Management

| Feature | Jira Service Management | Vivantio | 
|---|---|---|
| **Ticket creation user experience** | 9.0 (86 reviews) | 8.8 (140 reviews) | 
| **Ticket response user experience** | 9.1 (81 reviews) | 8.6 (139 reviews) | 
| **Workflow** | 8.9 (87 reviews) | 8.5 (133 reviews) | 
| **Response Automation** | 8.9 (81 reviews) | 8.6 (131 reviews) | 
| **SLA Management** | 8.8 (85 reviews) | 8.7 (135 reviews) | 
| **Attachments/Screencasts** | 8.8 (84 reviews) | 8.6 (134 reviews) | 
| **Ticket Collaboration** | 9.2 (81 reviews) | 8.6 (131 reviews) | 
| **Customer and Contacts Database** | 8.5 (78 reviews) | 8.3 (124 reviews) | 

#### Generative AI

| Feature | Jira Service Management | Vivantio | 
|---|---|---|
| **AI Text Generation** | 8.0 (55 reviews) | 7.5 (66 reviews) | 
| **AI Text Summarization** | 7.9 (54 reviews) | 7.6 (66 reviews) | 

#### Agentic AI - Help Desk

| Feature | Jira Service Management | Vivantio | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (41 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (40 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (40 reviews) | Not enough data | 

#### Communication Channels

| Feature | Jira Service Management | Vivantio | 
|---|---|---|
| **Customer Portal** | 8.9 (81 reviews) | 8.4 (129 reviews) | 
| **Email to Case** | 8.9 (80 reviews) | 8.7 (135 reviews) | 
| **Chat/Live Support** | 8.3 (75 reviews) | 7.3 (81 reviews) | 
| **Social Integration** | 8.1 (71 reviews) | 7.0 (81 reviews) | 
| **Voice** | 7.9 (68 reviews) | 7.1 (77 reviews) | 

#### Platform

| Feature | Jira Service Management | Vivantio | 
|---|---|---|
| **Mobile User Support** | 8.1 (85 reviews) | 7.5 (100 reviews) | 
| **Customization ** | 8.4 (87 reviews) | 8.1 (117 reviews) | 
| **User, Role, and Access Management** | 8.9 (92 reviews) | 8.5 (122 reviews) | 
| **Integration** | 8.8 (87 reviews) | 7.8 (108 reviews) | 
| **Reporting** | 8.7 (86 reviews) | 8.0 (125 reviews) | 
| **Dashboards** | 8.6 (84 reviews) | 8.3 (125 reviews) | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.7/10 | 206 |
| **Vivantio** | 8.5/10 | 51 |

#### Administration

| Feature | Jira Service Management | Vivantio | 
|---|---|---|
| **Change Management** | 8.9 (166 reviews) ✓ Verified | 8.6 (38 reviews) | 
| **Asset Management** | 8.5 (161 reviews) ✓ Verified | 8.0 (39 reviews) | 
| **Reports & Analytics** | 8.9 (173 reviews) ✓ Verified | 8.2 (48 reviews) | 

#### Service Desk

| Feature | Jira Service Management | Vivantio | 
|---|---|---|
| **Help Desk** | 8.9 (178 reviews) ✓ Verified | 8.8 (48 reviews) | 
| **Incident Reports** | 8.8 (178 reviews) ✓ Verified | 8.8 (49 reviews) | 
| **Process Workflow** | 8.8 (181 reviews) ✓ Verified | 8.3 (47 reviews) | 

#### Management

| Feature | Jira Service Management | Vivantio | 
|---|---|---|
| **Reporting** | 9.0 (155 reviews) ✓ Verified | 8.3 (47 reviews) | 
| **Administration Console** | 8.9 (147 reviews) ✓ Verified | 8.8 (45 reviews) | 
| **Access Management** | 8.7 (149 reviews) ✓ Verified | 8.9 (39 reviews) | 
| **Asset Management** | 8.6 (145 reviews) ✓ Verified | 8.5 (37 reviews) | 
| **Policy Dictation** | 8.6 (139 reviews) ✓ Verified | 8.5 (29 reviews) | 

#### Functionality

| Feature | Jira Service Management | Vivantio | 
|---|---|---|
| **Ticketing System** | 9.2 (162 reviews) ✓ Verified | 8.8 (49 reviews) | 
| **Performance Logging** | 8.8 (151 reviews) | 8.8 (41 reviews) | 
| **Alerting** | 8.7 (154 reviews) ✓ Verified | 8.6 (40 reviews) | 
| **Automation** | 8.9 (155 reviews) ✓ Verified | 8.1 (45 reviews) | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Jira Service Management | Vivantio | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (80 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (79 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (82 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (79 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (80 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (80 reviews) | Not enough data | 
| **Decision Making** | 8.3 (81 reviews) | Not enough data | 

### HR Service Delivery

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **Vivantio** | N/A | N/A |

#### Customization

| Feature | Jira Service Management | Vivantio | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **HR Integrations** | Not enough data | Not enough data | 

#### HR Content

| Feature | Jira Service Management | Vivantio | 
|---|---|---|
| **Knowledge Management** | Not enough data | Not enough data | 
| **Content Delivery** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 

#### Logistics

| Feature | Jira Service Management | Vivantio | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **Employee Portal** | Not enough data | Not enough data | 
| **AI ** | Not enough data | Not enough data | 

#### Management

| Feature | Jira Service Management | Vivantio | 
|---|---|---|
| **Ticketing Platform** | Not enough data | Not enough data | 
| **Single Sign-On** | Not enough data | Not enough data | 
| **Business Process Management** | Not enough data | Not enough data | 
| **Self-Service** | Not enough data | Not enough data | 
| **Dashboard & Reporting** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Jira Service Management | Vivantio | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.7/10 | 166 |
| **Vivantio** | N/A | N/A |

#### Monitoring

| Feature | Jira Service Management | Vivantio | 
|---|---|---|
| **Constant Monitoring** | 8.9 (145 reviews) ✓ Verified | Not enough data | 
| **Timely Alerts** | 9.0 (149 reviews) ✓ Verified | Not enough data | 
| **TIcket Accuracy** | 9.1 (147 reviews) ✓ Verified | Not enough data | 
| **AI Monitoring** | 8.5 (70 reviews) | Not enough data | 

#### Management Tools

| Feature | Jira Service Management | Vivantio | 
|---|---|---|
| **Ticket Assignment** | 9.1 (150 reviews) ✓ Verified | Not enough data | 
| **Standardization** | 9.0 (148 reviews) ✓ Verified | Not enough data | 
| **Lifecycle Visualization** | 9.0 (136 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Jira Service Management | Vivantio | 
|---|---|---|
| **AI Text Generation** | 8.0 (76 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (74 reviews) | Not enough data | 

#### Agentic AI - Incident Management

| Feature | Jira Service Management | Vivantio | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (60 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (60 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (59 reviews) | Not enough data | 
| **Adaptive Learning** | 8.6 (60 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (60 reviews) | Not enough data | 
| **Proactive Assistance** | 8.6 (60 reviews) | Not enough data | 
| **Decision Making** | 8.5 (60 reviews) | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **Vivantio** | 6.3/10 | 5 |

#### Asset Inventory

| Feature | Jira Service Management | Vivantio | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | Not enough data | 
| **Software Asset Inventory** | Not enough data | Not enough data | 
| **Cloud Asset Inventory** | Not enough data | Not enough data | 
| **Mobile Asset Inventory** | Not enough data | Not enough data | 
| **Asset Discovery** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Jira Service Management | Vivantio | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | Jira Service Management | Vivantio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Management

| Feature | Jira Service Management | Vivantio | 
|---|---|---|
| **Central Dashboard** | Not enough data | Not enough data | 
| **Asset Policy Management** | Not enough data | Not enough data | 
| **Risk Management** | Not enough data | 6.3 (5 reviews) | 
| **Integrations** | Not enough data | Not enough data | 

### HR Case Management

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **Vivantio** | N/A | N/A |

#### Investigation

| Feature | Jira Service Management | Vivantio | 
|---|---|---|
| **Separate Workflows** | Not enough data | Not enough data | 
| **Anonymity** | Not enough data | Not enough data | 
| **Documentation** | Not enough data | Not enough data | 
| **Confidentiality** | Not enough data | Not enough data | 

#### Access

| Feature | Jira Service Management | Vivantio | 
|---|---|---|
| **Integration** | Not enough data | Not enough data | 
| **Assignment** | Not enough data | Not enough data | 
| **Collaborative** | Not enough data | Not enough data | 

#### Employee Experience

| Feature | Jira Service Management | Vivantio | 
|---|---|---|
| **Policy** | Not enough data | Not enough data | 
| **Multi-channel** | Not enough data | Not enough data | 
| **Cross-platform** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Jira Service Management | Vivantio | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **Vivantio** | N/A | N/A |

#### Customer Support

| Feature | Jira Service Management | Vivantio | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | Jira Service Management | Vivantio | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Jira Service Management | Vivantio | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **Vivantio** | 8.1/10 | 82 |

#### Generative AI

| Feature | Jira Service Management | Vivantio | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.9 (47 reviews) | 

#### Self-Service Experience

| Feature | Jira Service Management | Vivantio | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.0 (70 reviews) | 
| **Searchable Articles** | Not enough data | 8.0 (72 reviews) | 
| **Community Forums** | Not enough data | 8.1 (58 reviews) | 
| **Mobile Optimization** | Not enough data | 7.9 (57 reviews) | 
| **Personalization** | Not enough data | 8.1 (75 reviews) | 

#### Self-Service Platform

| Feature | Jira Service Management | Vivantio | 
|---|---|---|
| **Branding** | Not enough data | 8.3 (72 reviews) | 
| **Automation** | Not enough data | 8.4 (70 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.5 (53 reviews) | 
| **Integrations** | Not enough data | 8.3 (65 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Jira Service Management | Vivantio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.6/10 | 25 |
| **Vivantio** | N/A | N/A |

#### Generative AI

| Feature | Jira Service Management | Vivantio | 
|---|---|---|
| **AI Text Generation** | 8.3 (25 reviews) | Not enough data | 

#### Agentic AI - IT Alerting

| Feature | Jira Service Management | Vivantio | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (24 reviews) | Not enough data | 
| **Multi-step Planning** | 8.7 (24 reviews) | Not enough data | 
| **Cross-system Integration** | 9.0 (24 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (24 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (24 reviews) | Not enough data | 
| **Proactive Assistance** | 8.7 (24 reviews) | Not enough data | 
| **Decision Making** | 8.7 (24 reviews) | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.5/10 | 370 |
| **Vivantio** | 8.2/10 | 156 |

#### Incident Management

| Feature | Jira Service Management | Vivantio | 
|---|---|---|
| **Automate Ticket Routing** | 8.7 (314 reviews) | 8.5 (133 reviews) | 
| **Ticket Prioritization** | 8.8 (316 reviews) | 8.8 (148 reviews) | 
| **Ticket Notifications** | 8.8 (329 reviews) | 8.7 (155 reviews) | 
| **Knowledge Base** | 8.5 (282 reviews) | 8.1 (132 reviews) | 
| **Knowledge Base/Ticket Integration** | 8.5 (276 reviews) | 8.1 (126 reviews) | 

#### Reporting

| Feature | Jira Service Management | Vivantio | 
|---|---|---|
| **Dashboards** | 8.5 (318 reviews) | 8.3 (150 reviews) | 
| **Time Tracking** | 8.4 (302 reviews) | 8.2 (139 reviews) | 
| **Surveys** | 8.2 (231 reviews) | 8.0 (117 reviews) | 

#### Access & Usability

| Feature | Jira Service Management | Vivantio | 
|---|---|---|
| **Mobile** | 8.1 (226 reviews) | 7.4 (110 reviews) | 
| **Self Service** | 8.6 (284 reviews) | 8.4 (142 reviews) | 
| **Active Directory** | 8.5 (236 reviews) | 8.5 (119 reviews) | 
| **Multi-Channel Access** | 8.4 (232 reviews) | 8.2 (106 reviews) | 

#### Agentic AI - Service Desk

| Feature | Jira Service Management | Vivantio | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (74 reviews) | Not enough data | 
| **Multi-step Planning** | 8.2 (73 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (78 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (73 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (72 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (74 reviews) | Not enough data | 
| **Decision Making** | 8.6 (73 reviews) | Not enough data | 

---
## Categories
**Shared Categories (3):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to Jira Service Management (2):** [Incident Management Software](https://www.g2.com/categories/incident-management), [IT Alerting Software](https://www.g2.com/categories/it-alerting)

**Unique to Vivantio (5):** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [HR Service Delivery Software](https://www.g2.com/categories/hr-service-delivery), [HR Case Management Software](https://www.g2.com/categories/hr-case-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Jira Service Management | Vivantio | 
|---|---|---|
| **Small-Business** | 19.0% | 14.3% | 
| **Mid-Market** | 42.9% | 57.5% | 
| **Enterprise** | 38.0% | 28.2% | 

### By Industry

#### Jira Service Management

- **Information Technology and Services:** 30.7%
- **Computer Software:** 16.1%
- **Financial Services:** 5.0%
- **Internet:** 4.4%
- **Telecommunications:** 3.1%
- **Marketing and Advertising:** 2.9%
- **Banking:** 1.8%
- **Retail:** 1.8%
- **Computer & Network Security:** 1.7%
- **Hospital & Health Care:** 1.7%
- **Other:** 30.8%

#### Vivantio

- **Information Technology and Services:** 19.0%
- **Outsourcing/Offshoring:** 14.3%
- **Telecommunications:** 7.5%
- **Consumer Services:** 3.4%
- **Facilities Services:** 3.4%
- **Hospital & Health Care:** 3.4%
- **Computer Software:** 3.1%
- **Financial Services:** 3.1%
- **Non-Profit Organization Management:** 2.7%
- **Computer & Network Security:** 2.4%
- **Other:** 37.8%

---
## Alternatives

### Alternatives to Jira Service Management

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1337 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1900 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (785 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1217 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (966 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4452 reviews)

### Alternatives to Vivantio

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1337 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (785 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6996 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3886 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (810 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)

---
## Top Discussions

### Jira Service Management

- Title: [What is Jira Service Management used for?](https://www.g2.com/discussions/what-is-jira-service-management-used-for) — 2 comments, 1 upvote
  > **Top comment:** "the tool is basically used for ticketing the IR or the Incident management process"
- Title: [Is Jira a service management tool?](https://www.g2.com/discussions/is-jira-a-service-management-tool) — 2 comments
  > **Top comment:** "Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in..."
- Title: [What does Jira Service Desk do?](https://www.g2.com/discussions/what-does-jira-service-desk-do) — 1 comment
  > **Top comment:** "Connect with various spocs to solve a problem "
- Title: [What are the features of JIRA?](https://www.g2.com/discussions/jira-service-management-what-are-the-features-of-jira) — 1 comment
  > **Top comment:** "Jira Service Management empowers teams with everything they need to get started fast. Check out capabilities for ITSM practices like request, incident,..."
- Title: [Is it possible to download all the attachments in the ticket when we extract any particular ticket?](https://www.g2.com/discussions/is-it-possible-to-download-all-the-attachments-in-the-ticket-when-we-extract-any-particular-ticket) — 1 comment, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

### Vivantio

- Title: [Are there any plans for a mobile app?](https://www.g2.com/discussions/are-there-any-plans-for-a-mobile-app) — 3 comments, 1 upvote
  > **Top comment:** "Hi Wayne,

Thank you for reaching out to us and although we currently have no plans for a Mobile Application on our 2022 Product Roadmap our FLEX UI was..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/jira-service-management-vs-vivantio)