--- title: Vivantio Reviews meta_title: 'Vivantio Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 295 reviews by the users' company size, role or industry to find out how Vivantio works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 295 scale: '5' date_modified: '2026-08-04' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Vivantio Reviews **Vendor:** Vivantio **Category:** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) **Average Rating:** 4.3/5.0 **Total Reviews:** 295 ## About Vivantio Vivantio is service management software that helps IT teams, service desks, and customer support teams implement quickly, scale efficiently, and adapt workflows without added complexity. Vivantio helps service teams manage complexity without adding more of it. Built for IT service management, customer service operations, and enterprise service delivery, Vivantio gives teams the structure, flexibility, and visibility they need to improve service over time. Teams use Vivantio to implement faster, standardize workflows, automate manual work, and continuously improve service performance across departments. Key capabilities include: Fast, structured implementation Flexible workflows, forms, and processes Role-based workspaces and automation Reporting and dashboards for service improvement Self-service, knowledge management, and omni-channel support Vivantio is a strong fit for organizations that need powerful service management without forcing teams into rigid, overbuilt systems. ## Vivantio Pros & Cons **What users like:** - Users value the **efficiency** of Vivantio, enhancing productivity through automation and effective monitoring of tasks and SLAs. (25 reviews) - Users value the **customizability** of Vivantio, enabling tailored solutions and personalized dashboards for enhanced efficiency. (23 reviews) - Users appreciate the **customization and automation features** of Vivantio, enhancing customer service and workflow efficiency. (23 reviews) - Users praise the **ease of use** of Vivantio, enhancing IT service management and overall team productivity. (13 reviews) - Users praise Vivantio for its **helpful and reliable customer support** , enhancing incident management and service requests effectively. (11 reviews) - Users value the **extensive customization** options in Vivantio, enhancing workflows and improving incident management processes. (11 reviews) - Automation (10 reviews) - Tracking (10 reviews) - Monitoring (9 reviews) - Ticketing System (9 reviews) **What users dislike:** - Users find a **high learning curve** with Vivantio, requiring extensive self-education and planning for effective use. (11 reviews) - Users report **poor performance** with Vivantio, especially when handling large volumes of tickets and databases. (8 reviews) - Users often experience **slow performance** with Vivantio, especially when handling large ticket volumes or complex cases. (7 reviews) - Users find the **complexity of administration** overwhelming, especially with extensive configurations and slow ticket handling. (6 reviews) - Users find the **inadequate reporting** in Vivantio frustrating, with challenging configurations and limited automation hindering efficiency. (6 reviews) - Users experience **slow loading** issues with Vivantio, particularly when handling large volumes of tickets and databases. (6 reviews) - Complex Setup (5 reviews) - Users find the **learning curve steep** with Vivantio, requiring time and expertise to navigate its complexities. (5 reviews) - Users face **login issues** that hinder access and complicate responding to tickets during helpdesk coverage. (5 reviews) - Ticketing System Issues (5 reviews) ## Vivantio Reviews ### 1. Viviantio Honest Review **Rating:** 5.0/5.0 stars **Reviewed by:** Olga S. | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Vivantio?** Integrated system makes it efficient for users. Also, all requests are centralized which makes it great for improving processes in the organization **What do you dislike about Vivantio?** I have experienced recently that some requests tend to be routed to the wrong department. Although, it was already flagged and rectified. **What problems is Vivantio solving and how is that benefiting you?** With the hybrid setup in the organization, it has become very helpful when it comes to creating and centralizing requests. There's no need for you to reach out to a department personally **Official Response from Nicola Elliott:** > Hi Olga, Thank you so much for your 5* review, it's amazing to hear how Vivantio is helping you improve your process within your organization. I'd love to schedule a best practice session too, so we can discuss options for routing tickets and any potential training opportunities, my email address is nicola.elliott@vivantio.com and I look forward to hearing from you. Thank you again, Nicola ### 2. Vivantio Benefits **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Vivantio?** Vivantio provides good customer service and solutions to the queries of customers. It gives more convenience to build rapport within the organization. Moreover, it provides reports to see the effectiveness of closing the ticket on time. **What do you dislike about Vivantio?** Some tabs in the Vivantio are not effective and not applicable to the process of the ticketing system. If you are a first time user, the user may be confused on what steps to follow. **What problems is Vivantio solving and how is that benefiting you?** Vivantio helps the employee's concerns to be directed to the respective department and the department can received the ticket on time. Interaction leads to a good collaboration and rapport of the company. ### 3. Challenging and fun **Rating:** 5.0/5.0 stars **Reviewed by:** ronald v. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Vivantio?** user friendly, and easy to understand the steps needed to be able to complete your task on hand. **What do you dislike about Vivantio?** at first, it was hard to download the data you need to extract from the system, but, knowing the work around, it is easy now. **What problems is Vivantio solving and how is that benefiting you?** it solves the part where you have to answer querries online, and you can add all notes needed for the raised concern by any other department. ### 4. Accessible and convenient to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Vivantio?** I like that it is centralized so that all users get to compartmentalize their tasks. It is accessible and convenient to use. This is the main program we use in our company **What do you dislike about Vivantio?** I hope there is a better customer service within the application so that whenever the system lags or is not being responsive, it is easier to reach out to the team to have it fixed. **What problems is Vivantio solving and how is that benefiting you?** It helps us with our ticketing concerns. It helps us make sure that all of our concerns in Compensation and Benefits, or IT. etc., are being received by the respective department real time. ### 5. Best Service Ticketing System I Have Ever Used! **Rating:** 5.0/5.0 stars **Reviewed by:** Lee W. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Vivantio?** First of all, it is very intuitive. I needed to get up to speed very quickly and it was very easy to learn. It provides me with a number of ways to be informed when an action happens on a ticket. It also has a place to keep any attachments such as quotes, pictures and POs. **What do you dislike about Vivantio?** There is not much about Vivantio that is not helpful. I am still finding new ways to use it. Some of the administrative features can be a little complicated but, over time, I'm sure I will be able to figure them out and utilize them. **What problems is Vivantio solving and how is that benefiting you?** It gives me a place to create and organize my tickets so I can quickly get to the most important ones first. It also allows for tracking during the service event and then provide followup and communication with the client throughout the service incident. **Official Response from Nicola Elliott:** > Hi Lee, Thanks for the 5* review and letting us know Vivantio is the best ticketing system you have ever used, from your increased efficiency to ease of use it is great to hear how Vivantio is performing within your organization. If you would like to discuss any administrative features in further details, we'd be more than happy to jump on a call and offer best practice and advice. Thank you again for taking the time to review us and best wishes, Nicola ### 6. It's a solid system that clearly has a lot of functionality. **Rating:** 4.0/5.0 stars **Reviewed by:** David R. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2023 **What do you like best about Vivantio?** The ability to designate tasks to different teams from one customer ticket makes managing any requests we get through much easier. Having automatic templates that can go back to customers saves a lot on manually having to action queries. **What do you dislike about Vivantio?** The biggest down side is that half our business is still using outlook so we don't have a unified system, when replying to tickets in Vivantio through Outlook unless you are responding to something that already has a ticket number in the subject line, a new ticket will be raised leading to confusion and missed information. **What problems is Vivantio solving and how is that benefiting you?** When you have a customer that has 2000 plus sites having a system that can handle requests from such a large install base becomes very simple. The system really benefits us because you can accurately see people's workloads and once the ticket has been actioned it disappears. **Official Response from Dan Armitstead:** > Hi David, Thank you for taking the time to review Vivantio! It's great to hear that Vivantio is helping you and your business work collaboratively on customer requests. The visibility the tool provides across teams can have a big impact on productivity and time-saving, and I'm so pleased to hear that this is proving such a positive solution for you. Regarding the issue of duplicated tickets due to some teams still using Outlook; I'm pleased to advise that the tool has the ability to auto match on the email subject, which can mitigate logging new tickets for emails that don't have the ticket ID in the subject line. If you'd like support with setting up the auto match feature and guidance on how best to utilise it, then please don't hesitate to reach out to me on dan.armitstead@vivantio.com, and the team and I will be glad to assist. Best regards, Dan ### 7. Vivantio Feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Vivantio?** I like how it is adaptable to your own companys needs. You can make changes to how you log tickets and documents on Vivantio. **What do you dislike about Vivantio?** The only thing I would say is the copy and pasting from out side sources, makes the font disappear and delete some of your text. It can cause the font to change when you send the emails and look back at your composed email the font is different through the email. **What problems is Vivantio solving and how is that benefiting you?** It allows us to create query tickets from customers and keep a log of all our calls and emails. This helps us to review the tickets and share the information with colleagues. **Official Response from Dan Armitstead:** > Hello, Thank you for submitting a review about your Vivantio experience on G2 - we really appreciate your time on this! We're chuffed to bits to hear that the adaptability of the tool is proving beneficial to you and the team. We work hard here at Vivantio to ensure our platform is as flexible as possible, so that it can be fine tuned to the bespoke needs of our Customers. Regarding the copying and pasting of text; the best way to ensure the formatting is consistent for the end-user is to copy and paste any text into Vivantio as plain text. This will ensure all text formatting is aligned. If you would like further support with this, then please don't hesitate to contact our Support Team on support@vivantio.com, and one of our experts will be glad to assist. Thanks again for leaving us a review on G2! Best regards, Dan ### 8. Convenience in working by having Vivantio **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Vivantio?** Through vivantio, we are able to facilitate request from Operations/ Support. Schedule trade, tagging request, overtime plotting and even reinstating schedules that are incorrectly tagged. **What do you dislike about Vivantio?** Though having Vivantio makes our task convenient, there are other things that we dislike about it's features. Especially it easily log out automatically when it's on idle mode so we need to relog in if we are going to check a tiqet. **What problems is Vivantio solving and how is that benefiting you?** It can solve issues like back dated request from Operations/ Support. It benefits me because of this, it allows us to review the tiqets that the operations raised and go to their concern though it's already past dated. **Official Response from Dan Armitstead:** > Hi there, Thank you so much for taking the time to review Vivantio on G2 - we really appreciate your feedback. It's great to hear that Vivantio is helping you gain better visibility of past-dated tickets, and that the tagging features are proving useful to you and the team. With regards to the auto-logout feature, this is a security measure to ensure your business' sensitive data is protected should screens be left idol for too long. Do you have Single Sign-On (SSO) setup with your Vivantio? As this makes logging in much quicker, with just one click, and should significantly lessen the time spent logging in moving forwards. If you'd like help with setting up SSO, or indeed support with any other features in Vivantio, please don't hesitate to contact our Support Team on support@vivantio.com, and one of our experts will be glad to assist. Thanks again for your review! Best regards, Dan ### 9. Review of experience in using Vivantio **Rating:** 5.0/5.0 stars **Reviewed by:** Quemuel G. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2023 **What do you like best about Vivantio?** We use ivantio ticketing system integrated in our company IT support almost everyday and it is easy to use and intuitive as well. **What do you dislike about Vivantio?** Searching for historical records seem to be not alwed in our level of access so it is a bit of a challenge relating new issues to historical issues **What problems is Vivantio solving and how is that benefiting you?** It resolves all IT related concerns from Hardware to softwre and platforms and appplciations as well as accesses ### 10. Easy to implement and easy to use. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Vivantio?** -administrator side is Intuitive -easy to implement -easy to log in using SSO -easy to track calls from creation to reolution **What do you dislike about Vivantio?** -Hard to copy ticket number -The user logging portal isn't that intuitive and is a bit hard work -Be good to allow automation **What problems is Vivantio solving and how is that benefiting you?** It helps to capture all calls in one list It allows analysis of common issues and allows us to fix or supply user articles Stats to see how many people are using guides and whether calls are going up or down and average slaa times ### 11. I working as a IT support specialist, I use Vivantio to open tickets. **Rating:** 4.5/5.0 stars **Reviewed by:** Khalid S. | Specialist, IT support., Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2023 **What do you like best about Vivantio?** The Flex view so easy and clear in everything. **What do you dislike about Vivantio?** the classic view is so bad and not help. **What problems is Vivantio solving and how is that benefiting you?** after the end of any semester we have in AUC, we get a very useful reports to solve the most repeated problems to enhance or services. **Official Response from Dan Armitstead:** > Hi Khalid, Thank taking the time to review Vivantio! We're so pleased to hear that you like the FLEX User Interface (UI), and that you are benefiting from our reporting suite. Did you know you can also build bespoke reports using our Report Builder tool? If you'd like support with this, don't hesitate to contact me directly on dan.armitstead@vivantio.com and I'll be glad to assist :) I hear what you're saying on the Classic UI, this is a legacy interface that will one day be retired. The new FLEX UI is being iteratively enhanced and this will continue in earnest in 2024, so stay tuned for updates. Thanks again for taking the time to leave us a review, we really appreciate your feedback, Khalid! Best regards, Dan ### 12. Interface is simple and easy to navigate. Ideal for new users that are new to a ticketing system **Rating:** 4.0/5.0 stars **Reviewed by:** Arvin L. | Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Vivantio?** Navigation is quite simple and features like notification via email is very helpful. Security features like integration to Microsoft and MFA is a big plus. **What do you dislike about Vivantio?** None that i can think of. So far, i haven't really experience a serious issue. Unless the system or the service is down. **What problems is Vivantio solving and how is that benefiting you?** Ticketing system, including processing of Change Management. **Official Response from Dan Armitstead:** > Hi Arvin, Thank you for taking the time to review Vivantio! We're so pleased to hear that you're finding the tool easy to navigate and are benefitting from the various security features Vivantio has to offer. The email notifications are also very useful - did you know we released an enhancement to our in-app notifications earlier this year? If you go to preferences you now have the ability to set notifications per-user, and these can be via popups as well as email. There is also a notification centre which allows you to catch up on all notifications in one go. If you would like to explore these new features together on a call, please don't hesitate to reach out to me on dan.armitstead@vivantio.com and I'll be glad to set this up :) Thanks again for leaving us such a lovely review, Arvin! Best regards, Dan ### 13. Vivantio is Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Vivantio?** Vivantio is a user friendly, you can easily facilitate schedule request, trade request, tagging correction and etc. I can recommend to my colleague to use this vivantio. **What do you dislike about Vivantio?** We'll the downside of vivantio is it keeps me signing out when im not about to use it for an hour. and you have to put the authentication code again in the sign in page. **What problems is Vivantio solving and how is that benefiting you?** Being vivantio user can provide the easiest way to trade the schedule and to correct the plot tagging. you can use it to facilitated the request of the agents and etc. **Official Response from Nicola Elliott:** > Hi, We appreciate you taking the time to review Vivantio and it sounds like your platform is helping you easily manage requests. Great news that you have also recommended Vivantio to your colleague too, so a big thank you. Security is really important to Vivantio and if you would like to discuss this further, please do reach out to our support team on support@vivantio.com. Thank you again, Nicola ### 14. Vivantio Review **Rating:** 4.5/5.0 stars **Reviewed by:** Shiella T. | Support Team Lead, Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Vivantio?** most helpful is that it is user-friendly - easy to use - and you can also easy to track all the reports or tickets you submitted. **What do you dislike about Vivantio?** It's showing an error that you are not auhtorized to use the link, it needs to be refreshed fro you to get through. **What problems is Vivantio solving and how is that benefiting you?** Business request - IT related related **Official Response from Nicola Elliott:** > Hi Shiella, Thank you - we really appreciate you taking the time to feedback on Vivantio. We totally agree that the system is super user friendly, with so many bespoke options to tailor your experience too. If you'd like to share more information to me regarding the not authorized link, I'll ask our support team to investigate for you. Thank you again, Nicola nicola.elliott@vivantio.com ### 15. Good software and a good company to work with. **Rating:** 5.0/5.0 stars **Reviewed by:** Andy B. | Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Vivantio?** The Vivantio system is easy to use and fits our business needs well. We have tailored our solution(s) to meet the needs of the business whilst remaining simple and intuitive for both administrators and users alike. **What do you dislike about Vivantio?** No major dislikes of the product or the company. **What problems is Vivantio solving and how is that benefiting you?** Vivantio provides us with the tools to manage IT requests (a variety of types) from the Service desk through to 2nd and 3rd line teams whilst offering self-service capability through a user portal. This reduces the amount of direct user interaction for our teams whilst increasing the ability for users to self-serve. We also use Vivantio as our CMDB for maintaining assets, supplier contracts and documentation. The wider business also user Vivantio for operational ticket management, providing a consistent solution within our business. **Official Response from Nicola Elliott:** > Hi Andy, A big thank you for providing your 5* review. We love learning how Vivantio's powerful platform is meeting your business needs which is simple to use for all team members. Vivantio's flexibility is a key strength and it's great to hear how your utilising many of our core features from SSP, Asset's and ticket management throughout your teams. If I can enhance your experience further, please do reach out to me on nicola.elliott@vivantio.com and thanks again for your review. Kind Regards, Nicola ### 16. Great Ticketing and Asset Platform **Rating:** 3.5/5.0 stars **Reviewed by:** David R. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Vivantio?** The platform is well-designed, easy to use, navigate, and integrates with all our existing email and CRM systems. Even when we have encountered problems we have had access to support within a very satisfying timeframe. **What do you dislike about Vivantio?** MFA integration needs improvement. We have encountered problems with this side, but I believe this will be resolved in up-and-coming patches so this is good to here **What problems is Vivantio solving and how is that benefiting you?** An excellent place to store customers' asset information in a secure location. Easy to use help desk ticket management for all manner of IT service desk Incidents and changes **Official Response from Nicola Elliott:** > Hi David, Great to hear from you and thank you so much for taking the time to review Vivantio. We love to hear how Vivantio is helping companies not only manage ticketing but CRM and Asset management too, great to hear how your using our Support Team too for any technical questions. We continually seek to make improvements and feedback is so important for this process and if you'd like to discuss any specific MFA concerns, please do reach out to support@vivantio.com for any advice. Kind Regards, Nicola ### 17. the application is very friendly user. **Rating:** 5.0/5.0 stars **Reviewed by:** Aljun A. | Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Vivantio?** We are maximizing the time and we monitor SLA and never miss pending items related with our work. **What do you dislike about Vivantio?** No notification was recieved via email if the certain request was over due or the SLA is near to expire. **What problems is Vivantio solving and how is that benefiting you?** it is now much easier to solve or raised the concern. **Official Response from Nicola Elliott:** > Hi Aljun, Thank you so much for amazing your feedback. Not only do we love a 5* review at Vivantio, it's fantastic to learn how Vivantio is providing you with an easy solution - not only streamline your process but to ensure you hit your SLA targets too. I agree Vivantio is super friendly to use and if you'd like to discuss different options for expiring SLA's please do reach out to me on nicola.elliott@vivantio.com. Thank you and best wishes, Nicola ### 18. Vivantio is a friendly user **Rating:** 5.0/5.0 stars **Reviewed by:** Melanie C. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Vivantio?** Friendly usser , easily to acces and helpful on different departments . Through Vivantio our life become easier and the process become smoot . **What do you dislike about Vivantio?** There's a lot of things that you need to know . **What problems is Vivantio solving and how is that benefiting you?** It allows me to re type again and again . **Official Response from Dan Armitstead:** > Hi Melanie, Thank you for taking time out of your day to leave us a review! We're super pleased to hear that Vivantio is helping you and your teams to collaborate across multiple departments, and enabling processes to run smoothly. We pride ourselves on the ease-of-use of the Vivantio tool, so it's great to know that you are benefiting from how user-friendly the tool is and that it's making your life easier. The tool is highly configurable and amenable, which means that there is quite a high ceiling of knowledge you can delve in to to unlock those additional value adds. What we usually advise it to nominate a 'Vivantio Champion' within your team or organisation, and we can then train this person up on the deeper functionality of the tool, so that they can implement what you need in-house. If this would be of interest please don't hesitate to reach out to me on dan.armitstead@vivantio.com and we'll look to get the training setup for you as soon as possible :) Thanks again for leaving us such a glowing review, Melanie :) Best regards, Dan ### 19. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Reylito R. | Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Vivantio?** it is easy to determine the tickets!!!!! **What do you dislike about Vivantio?** none as of the moment, it is easy to use **What problems is Vivantio solving and how is that benefiting you?** we use vivantio for employees concerns and with it we can easily attend to the complaints or concerns, it is also easy to use and track the concerns **Official Response from Nicola Elliott:** > Hey Reylito, What a fantastic 5* review - a big thank you from everyone at here at Vivantio. We take a huge amount of pride from customer satisfaction and its amazing to hear how happy you are and that you're navigating your daily tasks with ease. Thank you again, Nicola ### 20. Vivantio Review **Rating:** 5.0/5.0 stars **Reviewed by:** Ray Roland R. | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Vivantio?** Tool that is being used to process requests, changes and provide assistance on all support units and agents. **What do you dislike about Vivantio?** Multiple application running and using vivation in chrome will cause latency issues. **What problems is Vivantio solving and how is that benefiting you?** TiQet requests being closed. Issues and requirements that are required to resolve the issues. **Official Response from Nicola Elliott:** > Hi Ray, Wow - thank you for scoring Vivantio 10/10, we appreciate you taking the time to tell us how Vivantio is helping you streamline your requests for all support units and agents. We'd be more than happy to investigate any Chrome issues too and please do reach out to our support team on support@vivantio.com if this happens again. Thank you you again for your kind words, Nicola ### 21. I have been a daily user of Vivantio in my role with Liaison **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Vivantio?** I like the flexability in adding tabs to tickets which can be personalised. This includes Yes/No questions and the rules that can be added. **What do you dislike about Vivantio?** The serach function can be difficult to follow to ensure you get the right details. This could be due to not previously being a frequent user of this area. This section can also appear to be slow along with the reports section and I often have to restart the search/report for it to load. I would prefer the report to show straight away rather than the Click here to get the report. **What problems is Vivantio solving and how is that benefiting you?** It is acting as a ticket logging system for queries that are raised to the team via email and phone call. **Official Response from Nicola Elliott:** > Hi, Thank you so much for taking the time to send us your review of Vivantio and it's great to hear how Vivantio us helping your team manage your queries easily with the added benefit of personalising forms too. I'd be happy to schedule a system overview session and to also discuss any reporting options too, please do reach out to me on nicola.elliott@vivantio.com, if you'd like to catch up. A big thank you again, Nicola ### 22. Vivantio - An easier way to manage tickets. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Vivantio?** Vivantio is extremely useful for organising different tickets from customers depending on their request. This includes what team the ticket should be assigned to, as well as what member of that team is working on the ticket. I enjoy the Task system on Vivantio, this allows us to delegate different tasks for a certain ticket if different work is required to assist a customer. The best part is that the tasks can be assigned to different members of a team so you can have different people working on a certain issue related to the ticket. **What do you dislike about Vivantio?** I'd say my only complaint is the refresh rate of the sidebar. Its not an issue, but it does raise the alarm when a certain tab says '30 tickets' yet it only has 1-3 in it. Other than that, its great. **What problems is Vivantio solving and how is that benefiting you?** The organisation of tickets, delegating work to different employees and being a log for issues so we can go back to a previous ticket to see the steps used to reproduce a fix. **Official Response from Alexis Mackie:** > Thanks for the great feedback about Vivantio! I am happy to hear how well the ticketing functionality works for you in conjunction with the other systems areas such as Tasks. It is a great way to manage problem-solving. What you say about the sidebar refresh is interesting, and I'll take this away for our technical team to look at further. It would be great to speak with you about this point if you could get in touch with me Alexis.Mackie@vivantio.com or the CSM team at Customer.Success@vivantio.com so we can dive a little bit deeper. I am so glad to hear that Vivantio works well for you. Thanks again for taking the time to share your review! ### 23. Easy to use system with a lot of features **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2022 **What do you like best about Vivantio?** The system can be configured to be as complex or as simple as you want it to be. There are some areas where you want just high-level information without having to get distracted by the minutia some other systems require. Vivantio is perfect for that. **What do you dislike about Vivantio?** There is not a lot to dislike about Viviantio. The workflows that can be built and applied to ticket types can be a great asset or hindrance, depending on the size of your team. I have a small team and find myself removing some of the workflows that I built during implementation because they become click-intensive to clear. **Recommendations to others considering Vivantio:** Vivantio can be as complicated or as simple as you want it to be. The implementation team spends a great deal of time making sure the system is being set up in a way that will make it useful for your organization. **What problems is Vivantio solving and how is that benefiting you?** We are able to automate processes that in the past were very resource intensive. The UI is also a considerable improvement over our last system. The ability to create forms and templates has been especially useful. ### 24. Vivantio Review **Rating:** 4.5/5.0 stars **Reviewed by:** Dan H. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2023 **What do you like best about Vivantio?** Very good but could do with a mobile app. **What do you dislike about Vivantio?** No mobile app. Vivantio would be much better if there was a mobile app version instead of just browser based **What problems is Vivantio solving and how is that benefiting you?** It brings all our tickets together in an easily viawanke space **Official Response from Alexis Mackie:** > Hi Dan - thanks for your response and it is great to hear that you like using Vivantio! I hear what you are saying about the mobile app. I would like to dive into your use case to understand if this is for the technician's access or end users for the Self-Service Portal. Could we arrange a discussion with your Customer Success Manager and our product team? We are looking at options around mobile apps so your feedback would be super valuable. You can reach the team on Customer.Success@vivantio.com. Thanks again for taking the time to leave us a great review, and we hope to hear from you soon! ### 25. Clear and informative information provided **Rating:** 4.5/5.0 stars **Reviewed by:** Harry D. | Technical Support, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Vivantio?** Clear and well displayed information Easy to navigate Organised and useful for multiple teams within an organisation to share information and tickets between them **What do you dislike about Vivantio?** I believe the search function could be improved as well as performance could be a bit faster. An option to flag up data that is no longer relevant to the user would be good as well, for example, customers that are no longer supported I do not think these have been improved upon from last time **What problems is Vivantio solving and how is that benefiting you?** Vivantio is providing a shared ticketing instance that I can share and easily converse with my colleagues about potential issues and allows us to easily confer and share relevant information **Official Response from Nicola Elliott:** > Hi Harry, thank you, we really appreciate you taking the time to review us and it's great to learn how easy you're finding Vivantio' s navigation and how your system is saving you time with your ticket process. We would love to understand your data requirements further and take away your feedback to the relevant teams, additionally please do reach out to our support@vivantio.com if you experience performance slowness and we'd be more than happy to investigate this for you. ### 26. My Vivantio Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Urvansecurity T. | Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Vivantio?** Very well Organize platform to address all business units needs to bust company performance. **What do you dislike about Vivantio?** Revisit resently closed request for documentation purposes. **What problems is Vivantio solving and how is that benefiting you?** Unmanageable reqeust for all business units its reduce request process flow and documented transaction. **Official Response from Dan Armitstead:** > Hi there, Thank you so much for taking the time to review Vivantio! We're so pleased to hear that the tool is boosting the performance of your teams, and meeting the needs of multiple business units. Due to the highly configurable nature of Vivantio, it can service all kinds of different use-cases, and it's great to hear that this value is being felt within your organisation :) I'd love to hear some more about the revisiting of recently closed requests for documentation purposes requirement you note in your review - please don't hesitate to contact me directly on dan.armitstead@vivantio.com and we can scope this out with you. Thanks again for the review, it is massively appreciated. Best regards, Dan ### 27. Excellent Service! we're using Vivantion in our organization. Thank you! **Rating:** 5.0/5.0 stars **Reviewed by:** Jammile R. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Vivantio?** User-friendly. Can easily be accessed in our community. **What do you dislike about Vivantio?** Nothing. Everything works fine. powerful tool **What problems is Vivantio solving and how is that benefiting you?** IT related concerns. I am not a techy person and Vivantio makes it easier for me to do my job. **Official Response from Dan Armitstead:** > Hi Jammile, Thank you for taking the time to review Vivantio! We're so pleased to hear you find Vivantio user-friendly and easily accessible. We've worked hard to ensure the tool is interpretable and configurable for people of all IT aptitudes. The good news is it's only going to get better, with even more updates to the user-experience and user-interface coming in early 2024 - so stay tuned :) If there is ever anything we can support with, please don't hesitate to reach out to me directly on dan.armitstead@vivantio.com. Thanks again for leaving us such a glowing review, Jammile! Best regards, Dan ### 28. vivantio review **Rating:** 4.5/5.0 stars **Reviewed by:** Jhayviel M. | Technical Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Vivantio?** Vivantio helps me a lot in accsessing my account. **What do you dislike about Vivantio?** I don't see any least characters about vivantio. **What problems is Vivantio solving and how is that benefiting you?** Vivantio helping me in accessing in ticketing fast and easy. ### 29. A useful service desk tool for multiple departments **Rating:** 4.5/5.0 stars **Reviewed by:** Grace G. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Vivantio?** Ability to layer different formatted templates across multiple departments, all maintained through an easy-to-use platform **What do you dislike about Vivantio?** Limitations regarding design and customisation opportunities **What problems is Vivantio solving and how is that benefiting you?** Previously had all Marketing requests coming through to a shared inbox, which was difficult to track and keep on top of. Having tickets within Vivantio help to organise, prioritise and keep track of all jobs, providing efficiencies for the department and for the business as a whole. **Official Response from Nicola Elliott:** > Hi Grace, Thank you so much for reviewing Vivantio its great to hear how your platform is easy to use across multiple departments. We will be launching a refreshed FLEX UI soon to our customers but if you wanted to discuss any bespoke customisations, please feel free to reach out to me on nicola.elliott@vivantio.com. Thank you again, Nicola ### 30. Very user friendly and easy to access and understand the application **Rating:** 5.0/5.0 stars **Reviewed by:** Alvin J. | Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Vivantio?** Vivantio is very useful especially during this time that all activities are being thru online. **What do you dislike about Vivantio?** Sometime the application cannot access due to some network issues. **What problems is Vivantio solving and how is that benefiting you?** Vivantio helps us alot in monitoring our daily task and tracker. **Official Response from Nicola Elliott:** > Hi Alvin, Wow what a amazing 5* review, thank you so much. We agree Vivantio is an amazing simple tool for easy use across your teams. We'd love to learn more about your network issues and how we can help, if this happens again please could you raise to our support team, so we can investigate for you - support@vivantio.com. Thank you again and best wishes, Nicola ### 31. viv **Rating:** 2.5/5.0 stars **Reviewed by:** maryfel France s. | Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Vivantio?** more benefits and can help a lot of users **What do you dislike about Vivantio?** hard to log in and non so far. and nothing **What problems is Vivantio solving and how is that benefiting you?** update data and checking of request ### 32. Using Vivantio makes it easy to track ticket requests! **Rating:** 4.0/5.0 stars **Reviewed by:** Sam C. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Vivantio?** Very user-friendly application for me and my officemates. **What do you dislike about Vivantio?** None so far. Thankful we have this application in the workplace. **What problems is Vivantio solving and how is that benefiting you?** I use Vivantio in monitoring and collating all the Paymaya requests of Operations. **Official Response from Nicola Elliott:** > Hey Sam, A big thank you from everyone at Vivantio for leaving your fantastic review. It's great to hear how your platform is helping you monitor all of your requests easily. Thank you again, Nicola ### 33. Vivantio is very helpful for a service desk purpose **Rating:** 4.5/5.0 stars **Reviewed by:** Arnel P. | Facilities Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Vivantio?** What i like best in vivantio is the organized tracking of requests & tickets. **What do you dislike about Vivantio?** What i dislike about vivantio is the lack of notification features **What problems is Vivantio solving and how is that benefiting you?** It solves the problem in requesting job orders **Official Response from Nicola Elliott:** > Hi Arnel, Thank you for providing your fantastic review of Vivantio. Feedback is such an important part of learning and we appreciate hearing how your system is helping you organize requests and tickets. We also have some exciting notification releases pending too, so watch this space..... Thank you again and best wishes, Nicola ### 34. The software is user friendly and very efficient. **Rating:** 4.5/5.0 stars **Reviewed by:** Jenalin I. | Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Vivantio?** smooth operation and no lagging issue encountered. **What do you dislike about Vivantio?** the color and esthetic not that appealing **What problems is Vivantio solving and how is that benefiting you?** It helps us speed up the resolution of company requests, being able to see the status and estimate completion. **Official Response from Nicola Elliott:** > Hi Jenalin, What a fab review, thank you - we really appreciate you taking the time to let us know how Vivantio is speeding up your companies requests, smoothly with no issues. We got some exciting changes to our UI/UX in the pipeline and a huge amount of work is being lined up for a refreshed interface, so watch this space!. A big thank you again from everyone at Vivantio, Nicola ### 35. vivantion review **Rating:** 4.5/5.0 stars **Reviewed by:** jason a. | Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Vivantio?** easl to use track to review concert request **What do you dislike about Vivantio?** sometimes it lags maybe because of internet connection **What problems is Vivantio solving and how is that benefiting you?** we use it for ticketing of concerns and it helps us to track the concerns **Official Response from Nicola Elliott:** > Hi Jason, Thank you for taking the time to review Vivantio and fantastic to hear how the platform is helping your track requests and concerns. If you experience any slowness that you'd like our team to investigate, please do reach out to our support team on support@vivantio.com. Kind Regards, Nicola ### 36. It is easy to use. The user interface is straight-forward. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Vivantio?** One thing I really like is that you can create clusters/sub-topic/sub-department. By this, it is easy to the eye view for front-users and back end users. It is really useful especially for Vivantio reports users. **What do you dislike about Vivantio?** If you are an agent, you cannot view old tickets you've created. **What problems is Vivantio solving and how is that benefiting you?** Tracking of tickets created and tickets closed, along with the timelines, and the trail of people who have touched the ticket. **Official Response from Nicola Elliott:** > Hello, thank you so much for your 5* review of Vivantio and great to hear how your system helping you to easily identify different department needs. We're also more than happy to jump on a call too, to demonstrate reporting for historic tickets too and please reach out to me on nicola.elliott@vivantio.com Thank you again, Nicola ### 37. easy to access realiable **Rating:** 5.0/5.0 stars **Reviewed by:** Luisito A. | Facilities Technician, Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Vivantio?** Realiable to access data and company concern **What do you dislike about Vivantio?** Because of ongoing upgrade there wher time's that updating proirety is time consuming **What problems is Vivantio solving and how is that benefiting you?** Realiable to use easy to access agent concern and request **Official Response from Dan Armitstead:** > Hi Luisito, Thank you so much for taking the time to review Vivantio! We're super pleased to hear that the reliability of the tool is proving beneficial and assisting you with managing the concerns and requests of your agents. Regarding the upgrade that was impacting the update priority functionality, is this performing as you would like now? If not, please don't hesitate to reach out to me on dan.armitstead@vivantio.com and I'll be glad to look at this with you and help resolve :) Thanks again for the review, Luisito! Best regards, Dan ### 38. General experience **Rating:** 5.0/5.0 stars **Reviewed by:** Ben A. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Vivantio?** Vivantio is a tool we use in submitting ticket to resolve our technical issues at work that local ITs cannot resolve **What do you dislike about Vivantio?** It would help if Vivantio has a way to like have a live chat available anytime we need the assitance for faster resolution **What problems is Vivantio solving and how is that benefiting you?** Vivantion has been fizing our techncial issues and have been providing TS that we can use as well in our aily operations **Official Response from Dan Armitstead:** > Hi Ben, Thank you kindly for leaving us a review! It's great to hear that Vivantio is helping you and the team to organise and resolve technical issues. We have a native integration with Microsoft Teams releasing in early January, which should fulfil the requirement you describe. Please don't hesitate to contact me on dan.armitstead@vivantio.com and we can get you booked in for a demo. Thanks again for taking the time to review Vivantio, Ben! Best regards, Dan ### 39. Convenient and the Application Software is so easy to navigate. **Rating:** 5.0/5.0 stars **Reviewed by:** Edgar Allan P. | Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Vivantio?** The ease of use and basic configuration- of the tool **What do you dislike about Vivantio?** A little bit complex for a single user tool **What problems is Vivantio solving and how is that benefiting you?** Facility issues and asisting customers deal with concerns about Facility services **Official Response from Nicola Elliott:** > Hi Edgar, Thank you we appreciate you taking the time to leave us your 5* review. Vivantio is a great tool for streamlining your process and its great to learn how this is helping you in Facility Services. If you would like to learn how we can enhance your ROI in you system, please do reach out to me on nicola.elliott@vivantio.com. Kind Regards, Nicola ### 40. An efficient tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Vivantio?** What I like the best about Vivantio is that it is easy to use and easy to navigate. **What do you dislike about Vivantio?** What I dislike about Vivantio is that for me the design is to plain, it is kinda boring but i know it can still be improved. **What problems is Vivantio solving and how is that benefiting you?** The problems that Vivantio solving is the ticket creation that benefits me where it creates ticket number for easy tracking of various concerns. **Official Response from Nicola Elliott:** > Hi - thanks for your amazing 5* review, we love hearing how customer systems are efficiently helping them manage daily tasks whilst being easy to use. We've have some really exciting UI enhancements that are due to be released, and it would be great to have your feedback once this has been rolled out. Thank you again, Nicola ### 41. very convenient to use **Rating:** 5.0/5.0 stars **Reviewed by:** John Aimer S. | Facilities Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Vivantio?** It easy to track concern history of my company **What do you dislike about Vivantio?** Sometimes its so time consuming to hadle ticket priority **What problems is Vivantio solving and how is that benefiting you?** Since my company use vivation in raising concern it organized our process **Official Response from Nicola Elliott:** > Hi John, Thank you, we're so grateful to receive your 5* review of Vivantio. I totally agree Vivantio is really easy to use and great to hear how your system is helping you streamline your processes too. We'd love to understand more on your ticket priorities and how we can help with us, please do reach out to me on nicola.elliott@vivantio.com so we can discuss further. Kind Regards, Nicola ### 42. Very usefull. **Rating:** 4.0/5.0 stars **Reviewed by:** Alvir Ace T. | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Vivantio?** Time line of Respond and Closing the request and the prioratation of request. **What do you dislike about Vivantio?** Review of recently close request for documentation purposes. **What problems is Vivantio solving and how is that benefiting you?** Organizing request all of reqeust has been documented. **Official Response from Nicola Elliott:** > Hi Alvir, Thank you for your fantastic review of Vivantio, we're so pleased your system is organizing all requests and providing you with the required documentation. If you'd like to discuss your documentation requirements further, please do reach out to me on nicola.elliott@vivantio.com. Thank you again for taking the time to send your feedback, Nicola ### 43. vivantio review **Rating:** 4.5/5.0 stars **Reviewed by:** danilo m. | Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Vivantio?** fast recieved of my work job and easy to use **What do you dislike about Vivantio?** nothing this application is a great help to my work **What problems is Vivantio solving and how is that benefiting you?** tracking of concern thru ticket request solving **Official Response from Dan Armitstead:** > Hi Danilo, Thank you so much for taking the time to review Vivantio! It's great to hear that you are finding the tool easy to use, and that it is helping you to track tickets through to resolution. We have some exciting new features releasing in early 2024 which focus heavily on improving our user interface, so keep an eye out for those :) I'm so pleased that at present there is nothing about the tool that you dislike. If that changes however, please do reach out to me dan.armitstead@vivantio.com, and I'll be glad to assist. Thanks again for leaving us such a shining review, Danilo! Best regards, Dan ### 44. My Vivantio experience at work **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Vivantio?** Vivantio helps us monitor request and process it timely with the help of it's features like the SLAs depending on the request. Some company tends to manually assign tickets and consumes their time. **What do you dislike about Vivantio?** Some days, the application crashes on some important events and it is being resolved by company IT. **What problems is Vivantio solving and how is that benefiting you?** Task efficiency as it provides different ticket status and helps me monitor the requests. **Official Response from Nicola Elliott:** > Hi, Thank you so much for taking the time to send us your feedback on Vivantio. It's great to hear how your system is helping to streamline your issues and helping you with SLA's too. If you would like us to investigate any crashes, please do reach out to support@vivantio.com and we'd be more than happy to jump on a call. Thank you again, Nicola ### 45. Vivantio Review **Rating:** 5.0/5.0 stars **Reviewed by:** Mark Joseph F. | Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Vivantio?** It is very easy to navigate, to use and it was conventional **What do you dislike about Vivantio?** Nothing, because it was easy to operate. **What problems is Vivantio solving and how is that benefiting you?** It properly organized the request of requestor. **Official Response from Dan Armitstead:** > Hi Mark, Thank you for taking time out of your day to review Vivantio! It's great to hear that you find the tool easy to navigate and operate. We pride our selves on how intuitive Vivantio is and how it easily empowers teams to provide exceptional customer service :) I'm glad that there is currently nothing you dislike about Vivantio. If that changes however, please don't hesitate to email me on dan.armitstead@vivantio.com, and I'll be glad to chat through any concerns you have. Thanks again for taking the time to write us this review, Mark! Best regards, Dan ### 46. Best job partner secured and very user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** marcy jr p. | Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2023 **What do you like best about Vivantio?** Secured and very easy to access. Users friendly. **What do you dislike about Vivantio?** So far, I did not see or experienced any down side using vivantio **What problems is Vivantio solving and how is that benefiting you?** Resolving task/request from our stakeholders **Official Response from Nicola Elliott:** > Hi Marcy - thanks for your amazing feedback, we appreciate you taking the time to share your experience. Its great to hear how easily your are managing tasks from stakeholders. We always look at ways to improve Vivantio experiences and if you need any help in the future, please do let us know. Kind Regards, Nicola ### 47. Necessary for work **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Vivantio?** The watchlist is useful. It's customisable and allows me to track what I want to track, avoiding distractions from elsewhere. **What do you dislike about Vivantio?** API access is poor and rate limits are very tight. Have reached out to support via email and not had a response after 2 weeks. **What problems is Vivantio solving and how is that benefiting you?** It allows us to respond to customers in a timeley manner. Integration with other services/products via API could be improved. **Official Response from Nicola Elliott:** > Hi, Thank you for taking the time to send us your feedback on Vivantio, it's great to hear how you're utilising the Watchlist, I use this myself and understand how key this feature has become in my process to track certain tickets/notifications. I'd love to understand more on your API requirements and how we can support you, I'd be more than happy to schedule a call with someone from our Professional Services Team to go through the system options and please do reach out to me on nicola.elliott@vivantio.com. Kind Regards, Nicola ### 48. Vivantio review **Rating:** 5.0/5.0 stars **Reviewed by:** Reylito R. | Facilities Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Vivantio?** It is easy to track concerns and keeping of records **What do you dislike about Vivantio?** None, it is a friendly uaer and easy to understand **What problems is Vivantio solving and how is that benefiting you?** Ticketing system, tracking of concerns **Official Response from Dan Armitstead:** > Hi Reylito, Thank you kindly for taking the time to review Vivantio! We're pleased to hear that you are finding the tracking of concerns and record keeping easy within the tool. We pride ourselves on Vivantio's ease-of-use, and are always looking to improve on this with lots planned for release to further improve the user-interface and user-experience in early 2024! I'm glad that there is nothing you dislike about the tool, but if that changes, please don't hesitate to reach out to me on dan.armitstead@vivantio.com and I'll be glad to chat it through with you :) Thanks again for leaving us such a great review, Reylito! Best regards, Dan ### 49. Extremely good. **Rating:** 5.0/5.0 stars **Reviewed by:** Rosalyn L. | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Vivantio?** Easy to access information for ticket concern from every department **What do you dislike about Vivantio?** 1.The best way to received information and to solve a lot of problem especially for CCTV review concern. 2. When there is no connection **What problems is Vivantio solving and how is that benefiting you?** 1. CCTV Review we are try to solve and recover all items from ticket example missing money, headset ID, tumbler, and ect. 2. Replacement 3 Requesting access in other site. **Official Response from Nicola Elliott:** > Hi Rosayn, Fantastic to hear from you and thank you so much for your 5* review. Feedback means so much to Vivantio and it's great to hear how Vivantio is being harmonized in every department. It would be great to hear how we can help you further with your CCTV reviews and please do reach out to me on nicola.elliott@vivantio.com to discuss further. Thank you again, Nicola ### 50. helpful **Rating:** 5.0/5.0 stars **Reviewed by:** mark joseph l. | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Vivantio?** align for all concern in the office and can determine the problem. **What do you dislike about Vivantio?** nothing dislike on vivantion it's usfull **What problems is Vivantio solving and how is that benefiting you?** all issue and concern vinvantio can get all **Official Response from Nicola Elliott:** > Hi Mark, Lovely to hear from you and thank you so much for providing your 5* review. Vivantio is an extremely powerful solution and it sounds like your platform is exceeding your needs in service management. We also provide best practice reviews and if you'd like to discuss any areas of your system, please do reach out to me on nicola.elliott@vivantio.com. Thank you again, Nicola ## Vivantio Discussions - [Are there any plans for a mobile app?](https://www.g2.com/discussions/are-there-any-plans-for-a-mobile-app) - 3 comments, 1 upvote - [View Vivantio pricing details and edition comparison](https://www.g2.com/products/vivantio/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+08%3A36%3A29+-0500&secure%5Bsession_id%5D=9cb90458-a8ad-4aad-8307-bca35c6df03d&secure%5Btoken%5D=37779fb92766a0f818aa09d0869321d3186fca29da56fc7ab18c9790793fae7c&format=llm_user) ## Vivantio Integrations - [CustomerGauge](https://www.g2.com/products/customergauge/reviews) - [Designer Task](https://www.g2.com/products/designer-task/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) ## Vivantio Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Administration** - Change Management - Asset Management - Reports & Analytics **Customization** - Customization - HR Integrations **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Investigation** - Separate Workflows - Anonymity - Documentation - Confidentiality **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Summarization **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Service Desk** - Help Desk - Incident Reports - Process Workflow **HR Content** - Knowledge Management - Content Delivery - Document Management **Access** - Integration - Assignment - Collaborative **Automation** - Ticket Resolution - Customization - Intelligent Routing **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Generation **Reporting** - Dashboards - Time Tracking - Surveys **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Logistics** - Security - Employee Portal - AI **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Employee Experience** - Policy - Multi-channel - Cross-platform **Artificial Intelligence** - Learning - Language - Conversational AI **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Management** - Ticketing Platform - Single Sign-On - Business Process Management - Self-Service - Dashboard & Reporting **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Generative AI** - AI Text Summarization **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations ## Top Vivantio Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,298 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (964 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) - 4.3/5.0 (777 reviews)