Link copied to clipboard # Spiceworks Cloud Help Desk vs Vivantio Comparison - What are their main differences? Share [ Export ](/compare/spiceworks-cloud-help-desk/vivantio/export.csv) Spiceworks Cloud Help DeskVivantio[+ Add Product](#) Pricing **Spiceworks Cloud Help Desk** **Free** · Spiceworks Hosts It **Free** · YOU HOST IT **Vivantio** Free Trial **$49.00** Per User Per Month · The Vivantio Platform **Pricing Insights** from reviews Perceived Cost **Spiceworks Cloud Help Desk** $$$$$ **Vivantio** $$$$$ Average Discount **Spiceworks Cloud Help Desk** 11%2% more **Vivantio** 9% Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Spiceworks Cloud Help Desk** 6 months Based on 100 responses **Vivantio** 6 months Based on 100 responses Return on Investment **Spiceworks Cloud Help Desk** 6 months Based on 100 responses **Vivantio** 6 months Based on 100 responses ![Spiceworks Cloud Help Desk](https://images.g2crowd.com/uploads/product/hd_favicon/5be6d62fe58d75bbfd3f9aa050f281b8/spiceworks-cloud-help-desk.svg "Spiceworks Cloud Help Desk") ![Vivantio](https://images.g2crowd.com/uploads/product/hd_favicon/98d79bba987c2cd8cc072f7f73d6cdda/vivantio.svg "Vivantio") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Spiceworks Cloud Help Desk** Collaboration (1) Communication Efficiency (1) Connectivity Issues (1) Integration Issues (1) **Vivantio** Ease of Use (41) Efficiency (25) Learning Curve (14) Complexity (11) Integrations **Spiceworks Cloud Help Desk** Not enough data **Vivantio** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_32a91044a1cccaa46cc7b9802c9a9b34/anydesk.png "Product Avatar Image") AnyDesk ](https://www.g2.com/products/anydesk/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_13aba37ae908d9cf29a2452925257ccc/azure-ai-search.jpeg "Product Avatar Image") Azure AI Search ](https://www.g2.com/products/azure-ai-search/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b34b69c58ba7763c3d83c995bcccb132/azure-ai-speech.jpg "Product Avatar Image") Azure AI Speech ](https://www.g2.com/products/azure-ai-speech/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2ac0e7b10e1efb64107026cb2b241d53/azure-devops-projects.jpg "Product Avatar Image") Azure Boards ](https://www.g2.com/products/azure-boards/reviews)[ View all ](https://www.g2.com/products/vivantio/integrations) Screenshots **Spiceworks Cloud Help Desk** ![Spiceworks Cloud Help Desk screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/37907/uploads_2Ff8ebd717-d7c5-4b49-b614-73ac8625c5f3_2FTickets_and_Tasks.png) **Vivantio** ![Vivantio screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1833561/ai_assist_2x.png) **Ratings** from reviews Meets Requirements **Spiceworks Cloud Help Desk** **8.6** /10 Based on 286 responses **Vivantio** **8.7** /10 Based on 274 responses Ease of Use **Spiceworks Cloud Help Desk** **8.7** /10 Based on 287 responses **Vivantio** **8.6** /10 Based on 275 responses Ease of Setup **Spiceworks Cloud Help Desk** **8.7** /10 Based on 215 responses **Vivantio** **8.1** /10 Based on 143 responses Ease of Admin **Spiceworks Cloud Help Desk** **8.8** /10 Based on 217 responses **Vivantio** **8.4** /10 Based on 143 responses Quality of Support **Spiceworks Cloud Help Desk** **8.4** /10 Based on 235 responses **Vivantio** **9.0** /10 Based on 252 responses Has the product been a good partner in doing business? **Spiceworks Cloud Help Desk** **8.9** /10 Based on 176 responses **Vivantio** **8.9** /10 Based on 137 responses Product Direction (% positive) **Spiceworks Cloud Help Desk** **8.1** /10 Based on 286 responses **Vivantio** **9.1** /10 Based on 269 responses **Features** ratings from reviews Help Desk **8.1** /10 Based on 13 responses **8.1** /10 Based on 150 responses Service Desk **8.6** /10 Based on 140 responses **8.2** /10 Based on 156 responses IT Service Management (ITSM) Tools Not enough data **8.5** /10 Based on 51 responses Uncover more feature rated insights from real users to improve your shopping experience. See it for free IT Asset Management Not enough data **6.3** /10 Based on 5 responses Customer Self-Service Not enough data **8.1** /10 Based on 82 responses User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 22.1% Mid-Market(51-1000 emp.) 65.8% Enterprise(\> 1000 emp.) 12.1% Small-Business(50 or fewer emp.) 22.1% Mid-Market(51-1000 emp.) 65.8% Enterprise(\> 1000 emp.) 12.1% Small-Business(50 or fewer emp.) 14.3% Mid-Market(51-1000 emp.) 57.5% Enterprise(\> 1000 emp.) 28.2% Small-Business(50 or fewer emp.) 14.3% Mid-Market(51-1000 emp.) 57.5% Enterprise(\> 1000 emp.) 28.2% **Reviewers' Industry** [![Spiceworks Cloud Help Desk](https://images.g2crowd.com/uploads/product/hd_favicon/5be6d62fe58d75bbfd3f9aa050f281b8/spiceworks-cloud-help-desk.svg "Spiceworks Cloud Help Desk")](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) Spiceworks Cloud Help Desk Information Technology and Services 17.9% Education Management 8.5% Higher Education 4.9% Hospital & Health Care 4.6% Computer Software 2.6% Other 61.6% [![Vivantio](https://images.g2crowd.com/uploads/product/hd_favicon/98d79bba987c2cd8cc072f7f73d6cdda/vivantio.svg "Vivantio")](https://www.g2.com/products/vivantio/reviews) Vivantio Information Technology and Services 19.0% Outsourcing/Offshoring 14.3% Telecommunications 7.5% Consumer Services 3.4% Facilities Services 3.4% Other 52.4% Alternatives **Spiceworks Cloud Help Desk Alternatives** ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") [ Jira Service Management ](/products/jira-service-management/reviews) ![SysAid](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_b5f175d1ae623786a07d11d99b2b8c31/sysaid.png "SysAid") [ SysAid ](/products/sysaid/reviews) **Vivantio Alternatives** ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") [ Jira Service Management ](/products/jira-service-management/reviews) ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk") [ SolarWinds Service Desk ](/products/solarwinds-service-desk/reviews) ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) ## Spiceworks Cloud Help Desk vs Vivantio FAQs Generated using AI Last updated: August 15, 2026 ### What is the difference between Spiceworks Cloud Help Desk vs Vivantio? Spiceworks Cloud Help Desk and Vivantio are both highly rated Help Desk solutions, but Vivantio stands out for its advanced automation and multi-channel capabilities, while Spiceworks Cloud Help Desk is recognized for its ease of setup and free offering. | [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) | [Vivantio](https://www.g2.com/products/vivantio/reviews) | | --- | --- | | 4.3/5 (311 reviews) | 4.3/5 (295 reviews) | | Mid-Market | Mid-Market | | 8.7 | 8.1 | | 8.4 | 9.0 | | Efficient ticket submission and tracking | Customizability and automation features | ### How do the pricing models of Spiceworks Cloud Help Desk and Vivantio compare? Spiceworks Cloud Help Desk is favored by reviewers for its value due to its free model, while Vivantio is noted for its enterprise-grade features but is seen as less favorable for small businesses due to its payment plans. - **Spiceworks Cloud Help Desk:** Reviewers consistently highlight the product's free cost and strong value for small and mid-sized businesses. - **Vivantio:** Reviewers appreciate the extensive features and configurability but mention that payment plans are less favorable for small businesses. ### What are the best alternatives to Spiceworks Cloud Help Desk and Vivantio? The top three alternatives to Spiceworks Cloud Help Desk and Vivantio are Freshservice, Jira Service Management, and SysAid. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) | 4.3/5 (311 reviews) | Mid-Market | Free, strong value for SMBs | Efficient ticket submission and tracking | | [Vivantio](https://www.g2.com/products/vivantio/reviews) | 4.3/5 (295 reviews) | Mid-Market | Enterprise-grade features, less favorable payment plans for SMBs | Customizability and automation features | | [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5 (1351 reviews) | Mid-Market | — | Modern interface and robust automation | | [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | 4.3/5 (991 reviews) | Mid-Market | — | Integration with Atlassian ecosystem | | [SysAid](https://www.g2.com/products/sysaid/reviews) | 4.5/5 (753 reviews) | Mid-Market | — | Comprehensive ITSM features | ### Which Help Desk features should I prioritize when comparing Spiceworks Cloud Help Desk and Vivantio? Buyers comparing Spiceworks Cloud Help Desk and Vivantio should prioritize automation, multi-channel access, reporting, customization, and ease of setup. - **Automation:** Vivantio offers Automate Ticket Routing, cited in 10 all-time reviews for automation, while Spiceworks Cloud Help Desk does not list automation features. - **Multi-Channel Access:** Vivantio supports Multi-Channel Access, a feature not present in Spiceworks Cloud Help Desk. - **Reporting:** Spiceworks Cloud Help Desk reviewers mention the reporting feature as useful, but also note a desire for more advanced reporting; Vivantio reviewers cite reporting as a strength but mention complexity in setup. - **Customization:** Vivantio is cited for customizability in 23 all-time reviews, while Spiceworks Cloud Help Desk is noted for basic customization in recent reviews. - **Ease of Setup:** Spiceworks Cloud Help Desk scores 8.7, while Vivantio scores 8.1 on Ease of Setup. ### What are the pros and cons of Spiceworks Cloud Help Desk vs Vivantio? Spiceworks Cloud Help Desk's headline strength is its ease of use and free cost, while Vivantio's is its customizability and automation capabilities. - **Spiceworks Cloud Help Desk strengths:** Efficient ticket submission and tracking, ease of setup (8.7), free cost, strong community support, and collaboration features. - **Spiceworks Cloud Help Desk trade-offs:** Integration challenges, limited advanced functionality, delayed notifications, and some missing features. - **Vivantio strengths:** Customizability (23 all-time mentions), automation (10 all-time mentions), advanced features, strong customer support (11 all-time mentions), and robust tracking and reporting. - **Vivantio trade-offs:** Complex setup for advanced features, less favorable payment plans for small businesses, reporting complexity, and occasional slow performance (7 all-time mentions). ### Is Spiceworks Cloud Help Desk or Vivantio better for small businesses? Spiceworks Cloud Help Desk is the better fit for small businesses, as reflected in reviewer sentiment and its strong value proposition. - **Spiceworks Cloud Help Desk:** Largest segment is Mid-Market, but recent reviews highlight ease of use, free cost, and suitability for small businesses. - **Vivantio:** Largest segment is Mid-Market, with reviewers noting that payment plans are less favorable for small businesses and that the platform is more suited to larger or more complex organizations. ### Which Help Desk platform has better integrations? Vivantio is favored for integrations, with reviewers citing its ability to integrate with systems like Active Directory and email. - **Spiceworks Cloud Help Desk:** Reviewers mention integration challenges and limited integration options in recent reviews. - **Vivantio:** Reviewers highlight integrations with Active Directory and email, noting these as critical features for their environments. ### How do Spiceworks Cloud Help Desk and Vivantio compare on customer support? Vivantio leads on Quality of Support with a score of 9.0 versus Spiceworks Cloud Help Desk's 8.4, a material difference. - **Spiceworks Cloud Help Desk:** Reviewers appreciate the community support and free assistance, but note occasional response delays. - **Vivantio:** Reviewers consistently praise Vivantio's responsive and knowledgeable support team, with 11 all-time mentions for customer support and multiple recent reviews highlighting fast and effective assistance. ### Which is easier to implement, Spiceworks Cloud Help Desk or Vivantio? Spiceworks Cloud Help Desk scores higher on Ease of Setup (8.7 vs 8.1), indicating it is easier to implement than Vivantio. - **Spiceworks Cloud Help Desk:** Reviewers frequently cite easy and quick setup, with minimal training required and a straightforward onboarding process. - **Vivantio:** Reviewers note that while Vivantio is configurable and powerful, setup can be complex for advanced features and may require external help or more time for customization. ### Which product has better Help Desk? Both Spiceworks Cloud Help Desk and Vivantio are strong Help Desk platforms, but Vivantio offers more advanced automation and multi-channel features, while Spiceworks Cloud Help Desk is praised for its ease of use and free cost. - **Spiceworks Cloud Help Desk:** Ease of Use score 8.7, efficient ticket submission and tracking, collaboration features, and strong value for small businesses. - **Vivantio:** Ease of Use score 8.6, advanced automation (10 all-time mentions), multi-channel access, customizability (23 all-time mentions), and robust tracking and reporting capabilities. ## Spiceworks Cloud Help Desk vs Vivantio When assessing the two solutions, reviewers found Spiceworks Cloud Help Desk easier to use, set up, and administer. However, reviewers felt that both vendors make it equally easy to do business overall. - Reviewers felt that Vivantio meets the needs of their business better than Spiceworks Cloud Help Desk. - When comparing quality of ongoing product support, reviewers felt that Vivantio is the preferred option. - For feature updates and roadmaps, our reviewers preferred the direction of Vivantio over Spiceworks Cloud Help Desk.