--- title: Vivantio Reviews meta_title: 'Vivantio Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 295 reviews by the users' company size, role or industry to find out how Vivantio works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 295 scale: '5' date_modified: '2026-08-04' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Vivantio Reviews **Vendor:** Vivantio **Category:** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) **Average Rating:** 4.3/5.0 **Total Reviews:** 295 ## About Vivantio Vivantio is service management software that helps IT teams, service desks, and customer support teams implement quickly, scale efficiently, and adapt workflows without added complexity. Vivantio helps service teams manage complexity without adding more of it. Built for IT service management, customer service operations, and enterprise service delivery, Vivantio gives teams the structure, flexibility, and visibility they need to improve service over time. Teams use Vivantio to implement faster, standardize workflows, automate manual work, and continuously improve service performance across departments. Key capabilities include: Fast, structured implementation Flexible workflows, forms, and processes Role-based workspaces and automation Reporting and dashboards for service improvement Self-service, knowledge management, and omni-channel support Vivantio is a strong fit for organizations that need powerful service management without forcing teams into rigid, overbuilt systems. ## Vivantio Pros & Cons **What users like:** - Users value the **efficiency** of Vivantio, enhancing productivity through automation and effective monitoring of tasks and SLAs. (25 reviews) - Users value the **customizability** of Vivantio, enabling tailored solutions and personalized dashboards for enhanced efficiency. (23 reviews) - Users appreciate the **customization and automation features** of Vivantio, enhancing customer service and workflow efficiency. (23 reviews) - Users praise the **ease of use** of Vivantio, enhancing IT service management and overall team productivity. (13 reviews) - Users praise Vivantio for its **helpful and reliable customer support** , enhancing incident management and service requests effectively. (11 reviews) - Users value the **extensive customization** options in Vivantio, enhancing workflows and improving incident management processes. (11 reviews) - Automation (10 reviews) - Tracking (10 reviews) - Monitoring (9 reviews) - Ticketing System (9 reviews) **What users dislike:** - Users find a **high learning curve** with Vivantio, requiring extensive self-education and planning for effective use. (11 reviews) - Users report **poor performance** with Vivantio, especially when handling large volumes of tickets and databases. (8 reviews) - Users often experience **slow performance** with Vivantio, especially when handling large ticket volumes or complex cases. (7 reviews) - Users find the **complexity of administration** overwhelming, especially with extensive configurations and slow ticket handling. (6 reviews) - Users find the **inadequate reporting** in Vivantio frustrating, with challenging configurations and limited automation hindering efficiency. (6 reviews) - Users experience **slow loading** issues with Vivantio, particularly when handling large volumes of tickets and databases. (6 reviews) - Complex Setup (5 reviews) - Users find the **learning curve steep** with Vivantio, requiring time and expertise to navigate its complexities. (5 reviews) - Users face **login issues** that hinder access and complicate responding to tickets during helpdesk coverage. (5 reviews) - Ticketing System Issues (5 reviews) ## Vivantio Reviews ### 1. Strongly good **Rating:** 5.0/5.0 stars **Reviewed by:** Efril S. | BPO, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Vivantio?** No ads and easy to access in home or in office **What do you dislike about Vivantio?** sometimes its error due to internet connection **What problems is Vivantio solving and how is that benefiting you?** Facilities concern and other request **Official Response from Dan Armitstead:** > Hi Efril, Thank you for taking the time to leave us a review! We're pleased to hear the ease of access wherever you are in the world is helping you to manage your facilities tickets and requests. If you are experiencing any issues with the tool outside of internet connectivity, then please don't hesitate to reach out to me on dan.armitstead@vivantio.com and I'll be glad to assist :) Thanks again for taking the time out of your day to review Vivantio, Efril! Best regards, Dan ### 2. Vivantio helps my works to serve the requestor on time **Rating:** 4.5/5.0 stars **Reviewed by:** Anna Roces C. | Logistics Office Clerk, Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Vivantio?** Very clear when downloading reports. Very detailed. **What do you dislike about Vivantio?** Some buttons are not necessary and cannot click **What problems is Vivantio solving and how is that benefiting you?** Vivantio helps me track the items and list of requestor **Official Response from Nicola Elliott:** > Hello Anna, Thank you, we appreciate you taking the time review of Vivantio. Reporting is a great inhouse feature of Vivantio and we love to hear how customers are matching this feature to suit their needs. I'd love to know more about your buttons that are not working, please could you contact support@vivantio.com so we can investigate for you. Thank you again, Nicola ### 3. A solution to so many issues **Rating:** 5.0/5.0 stars **Reviewed by:** Greg J. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Vivantio?** The support team is very helpful. And the Design/Onboarding team is creative and knowledgable **What do you dislike about Vivantio?** Disappointed with the search function. Would be nice to be able to search by Key word and not just ticket number **What problems is Vivantio solving and how is that benefiting you?** Helps with ticket management and work flows. The work flows help reduce the number of followup tickets to multi step issues like new hires etc ### 4. Vivantio **Rating:** 5.0/5.0 stars **Reviewed by:** Carmela C. | Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Vivantio?** user-friendly interface and navigation also. **What do you dislike about Vivantio?** takes a while after you click a button and freezing. **What problems is Vivantio solving and how is that benefiting you?** assisting and resolving customers' concerns and requests. **Official Response from Nicola Elliott:** > Hi Carmela, Thanks for your 5* review, we agree Vivantio is really the best platform that is really simple to use and it's amazing to hear this from our customers. Please do reach out to our support@vivantio.com if you would like us to investigate your freezing. Thank you again, Nicola ### 5. Daily user of Vivantio **Rating:** 3.5/5.0 stars **Reviewed by:** Matt T. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Vivantio?** It's functionality is the best thing about Vivantio, the task and ticket system while sometimes frustrating is by far the best thing about vivantio for me personally. Alot of information is easily available with the dashboard. **What do you dislike about Vivantio?** Navigating to certain task/tickets and updating tasks/tickets with status updates for colleagues to be notified of. Having to change a task and a ticket to certain statuses in order to be seen. **What problems is Vivantio solving and how is that benefiting you?** Vivantio is solving problems with clogged emails, missed jobs and duplicate jobs. It's certainly benefitting me by giving me an accurate tidy workflow with no mess. **Official Response from Dan Armitstead:** > Hi Matt, Thank you for taking the time to review Vivantio! It's great to hear that you are finding the task and ticket system areas useful, and that the dashboards are providing quick and easy access to the information you need. One of the best things about the tool is how it keeps emails and tasks organised and manageable, and I'm so pleased to hear you're finding value in this feature. Regarding the notifications for status updates on tickets; queues can be setup to always give visibility to task and ticket regardless of the status, and trigger rules can also be setup to fire based on certain actions to send notifications if required. If you'd like some help this, then please don't hesitate to reach out to me on dan.armitstead@vivantio.com, and the team and I will be glad to take you through it and assist with configuring this for you. Best regards, Dan ### 6. Vivantio is very helpful. **Rating:** 5.0/5.0 stars **Reviewed by:** Rommel G. | Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Vivantio?** Monitoring. Most helpful in addressing stakeholders concern/s. **What do you dislike about Vivantio?** I dont any downside in using th Vivantio in my own opinion/ observation. **What problems is Vivantio solving and how is that benefiting you?** NA **Official Response from Dan Armitstead:** > Hi Rommel, Thank you so much for leaving us a review! It's great to hear that Vivantio is helping you to address your stakeholders' concerns, and that you don't have anything you dislike about that tool :) If you would like any support with your Vivantio instance or would like to explore the capabilities of the tool more broadly and how we can help you, then please don't hesitate to reach out to me on dan.armitstead@vivantio.com and I'll be glad to assist. Thanks again for taking the time out of your day to review Vivantio, Rommel! Best regards, Dan ### 7. Fantastic Ticketing System **Rating:** 5.0/5.0 stars **Reviewed by:** Garrett B. | IT Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Vivantio?** I love that Vivantio provides the ability to have Active Directory connected to our account. It makes life so much easier to have our enterprise directory automatically uploaded so that when our users submit a ticket, it will auto-link to their user account. Otherwise, we would have to create accounts for each user manually. **What do you dislike about Vivantio?** I think the navigation of the home screen is a bit cumbersome. Also, I wouldn't say I like the confusion around how to effectively reply to a user's ticket versus submitting an internal note regarding the ticket. There needs to be some work done around that so that techs can have an easier job using the provided tools. **What problems is Vivantio solving and how is that benefiting you?** One of the biggest problems Vivantio has solved is that Vivantio allows us to have multiple ticketing queues for different departments. Before, departments such as maintenance and public safety did not have an official designation to receive requests, but now they do. **Official Response from Alexis Mackie:** > Hi Garrett - great to hear from you and I am so glad that you think Vivantio is fantastic - we agree! The AD sync does make life easier and we find that removing little barriers like that can help your users, saving time and frustration. I appreciate the feedback about the Homescreen. It is firmly on our radar to improve and streamline. Would you have time to chat about what you would like to see? It would also be great to hear more detail about 'reply to ticket' vs internal notes so that we can streamline the technicians' use of the tool. You can either email Customer.Success@vivantio.com or reach out to me directly at Alexis.Mackie@vivantio.com and we can chat to take this feedback forward. Have a great day and thanks again for the review. ### 8. Excellent scalable and comprehensive service desk solution **Rating:** 4.5/5.0 stars **Reviewed by:** Sam L. | Project Manager and Technical Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Vivantio?** Vivantio is great for its breadth in service desk offerings, from multiple incident areas, service requests, problems, auditing, asset management, knowledge base and reporting. Each area is uniquely configurable to ensure it works to the needs of the requirements. I love how simply customizable the solution is at a global and per-user level. **What do you dislike about Vivantio?** The only thing that I don't really like with Vivantio is the older-looking backend admin system. The frontend FLEX system is nicely designed and user-friendly, so when switching to Admin options it goes a bit old school. This does not effect the usability in any way, it's just a case of my preference on styling. **What problems is Vivantio solving and how is that benefiting you?** Vivantio is allowing us to keep track of all work being submitted to our IT and Facilities departments. It is solving a personal problem for me by encouraging people to log tickets for requests so that we can track progress and ensure no work is forgotten about. It's also solving our regular audit issue by raising new audit tickets each week that are reviewed and closed with comments for compliance checks. **Official Response from Alexis Mackie:** > Thanks Sam, for such a lovely review. One of Vivantio's best offerings is that configurability to make the system work for the organisation. I love hearing about how you can keep track of work being submitted to the different teams. Getting the right information from people is important and helps you to get the job done with less chasing and an audit trail. I hear what you are saying about the Admin Area needing a refresh. Rest assured this update is on the cards! Your feedback on this is appreciated and I will share with our product team to give that little nudge. If you ever want to chat Vivantio or have any questions I can help with please drop a note to Customer.Success@vivantio.com or me directly at Alexis.Mackie@vivantio.com. Thanks again! ### 9. Vivantio is a very useful tool for an organization **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Vivantio?** Vivantio is very organized. You are able to see all that you need in one interface. It is very easy to understand. **What do you dislike about Vivantio?** There are times when service tickets are lagging. **What problems is Vivantio solving and how is that benefiting you?** It keeps track of all the service tickets that were filed. You have receipts on the tickets you have answered. It makes tracking of inventory easy too. **Official Response from Nicola Elliott:** > Hi, Thank you for sending us your great review of Vivantio and its fabulous to hear how you're managing tickets in our user friendly UI, we will shortly be releasing a refreshed interface and we'd love to have your feedback. If you experience any slowness that you'd like our team to investigate, please do reach out to our support team on support@vivantio.com. Kind Regards, Nicola ### 10. Vivantio is very easy to navigate, can be self-learned. **Rating:** 5.0/5.0 stars **Reviewed by:** Mara Clara Kate S. | Administrative Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Vivantio?** Vivantio does not have any lagging issues. **What do you dislike about Vivantio?** Vivantio's appearance is very simple looking. **What problems is Vivantio solving and how is that benefiting you?** Knows which of the service tickets are priorities. ### 11. Best Experience with Vivantio **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Vivantio?** As a vivantio user, it is very convenient to use and a user friendly application. **What do you dislike about Vivantio?** The only thing that I have noticed about the downside of vivantio is it keeps on logging out after being idle. **What problems is Vivantio solving and how is that benefiting you?** The best thing that vivantio is solving and benefits me is being able to process trading that is hassle-free. **Official Response from Nicola Elliott:** > Hi, Wow thank you so much for rating us 10/10, we really do appreciate all feedback as this helps us learn from our customers, what they are liking/disliking. Thank you again, Nicola ### 12. Vivantio Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Vivantio?** One thing I like about Vivantio is that it keeps all the requests organized in one website. The interface is also easy to navigate. **What do you dislike about Vivantio?** If there's one thing I dislike about Vivantio is it sometimes crashes during busy hours. **What problems is Vivantio solving and how is that benefiting you?** It helps me organize the requests I need to cater and identify those that are urgent. **Official Response from Nicola Elliott:** > Hello, Thank you so much for your amazing 5* review of Vivantio, we love to hear how your system is easy to navigate - we're currently working on a new enhanced UI - so watch this space! If you experience any issues, please do reach out to our support team on support@vivantio.com and they'll be more than happy investigate for you. Thank you again, Nicola ### 13. It's a user friendly and accurate tool. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2023 **What do you like best about Vivantio?** I like the fact that requests are being organized from being the top priority to the least which provides users to be systematic in attending to all requests. **What do you dislike about Vivantio?** I don't have anything in mind for I uses the tool effectively. **What problems is Vivantio solving and how is that benefiting you?** It solves the prioritization of requests which makes me become organized in attending to it all. **Official Response from Nicola Elliott:** > Thank you for sending over your fantastic review of Vivantio and it's amazing to hear how you have no dislikes about our tool. Customer satisfaction is a core value of Vivantio and we appreciate you taking the time feedback your effective use of your system. Kind Regards, Nicola ### 14. I find Vivantio flexible **Rating:** 3.0/5.0 stars **Reviewed by:** Faith C. | Customer Services Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Vivantio?** The management of SLA's is handled well and reporting is helpful **What do you dislike about Vivantio?** I find Vivantio difficult to navigate in terms of finding issue as well as the way that it handles interactions, and in particular incoming and outgoing mail, as you need to click into the email to see the content. What I want is the ability to quickly see the ticket history, the actions taken, the emails sent/received and avoid the need to click into each individual email **What problems is Vivantio solving and how is that benefiting you?** The ability to keep track of client tickets and SLA **Official Response from Dan Armitstead:** > Hi Faith, Thank you for taking the time to leave a review for Vivantio! I'm so pleased to hear that Vivantio is helping with tracking and managing of your client tickets and SLA's. We pride ourselves on the reporting capabilities of the tool, and it's great to know this is helping you with your role. In terms of the navigation, reporting can help here too; you can run quick reports against tickets that will give you a summary of the ticket history, including any notes added, for you to quickly browse through. If it's more instant visibility you'd like, then I'd really like to talk through the requirement with you in more detail - we have big enhancements planned for our UI and UIX this year, so I can add your requirements in to the pot for consideration. Please reach out to me on dan.armitstead@vivantio.com and I'll be glad to arrange a meeting with you. Thanks again for the review, it is greatly appreciated. Best regards, Dan ### 15. Vivantio Experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Vivantio?** Vivantio is a quick, simple and easy to use tool. It is easily customisable to fit IT and business requirements **What do you dislike about Vivantio?** Vivantio intergration with Outlook is a bit patchy, and intergration with Teams good be easier to set up. **What problems is Vivantio solving and how is that benefiting you?** Vivantio gives us a simple and easy to use help desk. **Official Response from Dan Armitstead:** > Hello, Thank you for taking the time to review Vivantio! We're so glad to hear that you are finding the tool easy to navigate and setup. The tool is highly configurable, and can be moulded to the needs of many different use cases and business functions, so we're pleased to hear you're benefiting from the diverse functionality on offer :) Integrations has been a big focus for us over the last 12 months, and we have a new integration package nearing release in early 2024. Furthermore, our native MS Teams Integration has now been fully released and is ready for customer use now. Please don't hesitate to email me on dan.armitstead@vivantio.com and I'll be glad to get a meeting booked to demo it to you and setup with your Vivantio instance. Thanks again for taking time out of your day to review Vivantio, we really appreciate it! Best regards, Dan ### 16. Vivantio review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Vivantio?** Customer Support from Customer Success Managers is second to none System is well configurable and customisable, allowing for a personalised experience and opportunity to use in many different processes and areas of the system **What do you dislike about Vivantio?** Reporting suite is difficult to manage Lack of detailed reports (this may be due to the many options of configuration) Limited functionality with chatbots, AI, Self Serve Portal options etc **What problems is Vivantio solving and how is that benefiting you?** Document management for better visibility and management control Internal query ticket logging allows for combined reporting accross multiple teams Escalation and redirection of query tickets **Official Response from Nicola Elliott:** > Hi, Thank you so much for reviewing Vivantio, customer fanatic's is a core value of Vivantio and it's amazing to hear how this is reflected with your Customer Success Manager. We continually look at ways to improve Vivantio and have many options for inhouse/integration reporting and also exciting new features on our roadmap for chat and SSP, we'd love to schedule a call with our Product Manager to discuss further and please do reach out to me on nicola.elliott@vivantio.com. Thanks again for your great review. Kind Regards, Nicola ### 17. Vivantio does basics well and has some good features **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Vivantio?** Does the basics well, create tickets, routing to correct people, categorising , reporting converting to Change etc. Also can easily convert tickets to Articles. **What do you dislike about Vivantio?** Don't like the patchy integration with Outlook, can add notes and reply to tickets from outlook but can't close tickets from there. **What problems is Vivantio solving and how is that benefiting you?** Internal company IT support management **Official Response from Nicola Elliott:** > Hi, Thank you so much for taking the time to review Vivantio and its great to hear your system is working well and that utilising the article feature too. I'd love to understand your Outlook requirements further and also discuss ticket management within the SSP option too for easy management, please do reach out to me on nicola.elliottt@vivantio.com. Kind Regards, Nicola ### 18. Easy to learn how to use, even for someone who had never used any similar platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Vivantio?** Visbility for all users - easy to monitor teams work load **What do you dislike about Vivantio?** Building reports and making changes to them. Due to the complexity of this there is a limited number of people in the team that can create and amend them **What problems is Vivantio solving and how is that benefiting you?** Workload management throughout the team and monitor team performance **Official Response from Nicola Elliott:** > Hi, Amazing feedback for Vivantio thank you, our powerful, yet simple tool is a key strength and we love to hear how you easy you have found Vivantio. Our inhouse reporting tool has has over 130 different variations for reporting and if you'd like to discuss how we can help with simplifying your reporting process, please do reach out to me on nicola.elliott@vivantio.com. Thanks again and best wishes, Nicola ### 19. It's very helpful and user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Vivantio?** It assists you in being organized and prioritizing requests to be attended to. **What do you dislike about Vivantio?** None that I know of. Based on experience it's a good tool. **What problems is Vivantio solving and how is that benefiting you?** It helps someone to be organized and systematic in dealing with requests. Also, it shows one's performance in the usage of the tool. **Official Response from Nicola Elliott:** > Hi, Thank you so much for your 5 Star review of Vivantio, great to hear how Vivantio is helping you with prioritization. We agree Vivantio is a amazing tool to deliver a wide range of solutions across many use cases. Kind Regards, Nicola ### 20. Visual CRM system that is easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Chris H. | IT Services Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Vivantio?** Its a very straightforward system to use. The dashboards you can create a great if you like to look at things visually and there is great customisation availability to suit what you want. **What do you dislike about Vivantio?** I am not a fan of the reporting feature and find it extremely complicated to use. I revert to using quick searches, exporting results and creating my own reports outside of the system. **What problems is Vivantio solving and how is that benefiting you?** I have raised an enhancement request for you to be able to forward emails from tickets that have been promoted from a different ticket type. This would be extremely helpful as we have triage tickets, that we promote to Incidents and Requests, but we then lose the functionality to forward the original email from the promoted ticket. We have to go back to the Triage ticket which is time consuming **Official Response from Nicola Elliott:** > Hi Chris, Thank you so much for taking the time to review Vivantio, our flexible customisation is a key strength for Vivantio and it's fantastic to hear that this helping you achieve a bespoke system with ease of use. We'd love to address your reporting requirements, and it would be great to arrange a review alongside our professional services team to demonstrate the benefits of our report builder and catalog . Additionally I will also investigate with your enhancement progress with our Product team too. Please do reach out to me on nicola.elliott@vivantio.com so we can continue our conversation. Thank you again, Nicola ### 21. The "White Glove" package is world class "Customer Support". Vivantio is eager to help! **Rating:** 5.0/5.0 stars **Reviewed by:** Gregory N. | Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Vivantio?** We ditched a 3-year development project in Dynamics with multiple full-time on-staff developers and replaced it with Vivantio in 3 weeks. The end users love the new Vivantio system's speed and useability compared to the dynamics system with the same business purpose. The Vivantio web interface "Makes sense"! Fantastic Customer Support! **What do you dislike about Vivantio?** The product needs a method for backup and restore of the complete system and partial system configuration. Solutions developed in the Sandbox can't be easily moved to the production instance. Not yet anyway! **What problems is Vivantio solving and how is that benefiting you?** The intuitive user interface makes training minimal for new users. With 35,000+ people and 65,000+ IT assets - our Help Desk raves about how much better the Vivantio system is compared to all other solutions we've tried. **Official Response from Nicola Elliott:** > Hi Greg, Thank you - what a fantastic review, one of our core values is Customer Fanatics and it's amazing to hear how your finding our Customer Support world class. All feedback is extremely valuable to us and we appreciate you taking the time to let us know how your Help Desk is seeing a fast improvement compared to your previous solutions, whilst remaining intuitive and easy to use. We would love to hear your ideas and if you wanted to chat further about backups and Sandbox solutions, please do let me know on nicola.elliott@vivantio.com. Thank you again and best wishes, Nicola ### 22. Simple easy ITSM product to use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Vivantio?** Finding anything you need is quick and easy, navigating around is simple **What do you dislike about Vivantio?** Lack of API's to other products The fact you need to use a report builder to build reports, so can't really make quick ad-hoc reports. **What problems is Vivantio solving and how is that benefiting you?** Easy way to manage teams workload, viewing cases/tickets is great. **Official Response from Nicola Elliott:** > Hi, we really appreciate you taking the time to feedback on Vivantio and great to hear how your system is providing you with a solution to easily manage your teams workload. It would be fantastic to hear more on your API requirements and at the same time we can discuss our many options for inhouse reporting and also our integrations too, please could you reach out to me on nicola.elliott@vivantio.com so we can jump on a call. Kind Regards, Nicola ### 23. user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Vivantio?** it keeps me on track with all of the tiqets with history to backtrack. The software is always smoothly running. **What do you dislike about Vivantio?** interface may need a more lively color and instruction for use should be also included. **What problems is Vivantio solving and how is that benefiting you?** Services that needs to be fullfilled on EHS and Security matters. **Official Response from Nicola Elliott:** > Hi, Thank you for sending over your amazing review, we really appreciate hearing how Vivantio is helping to streamline daily tasks smoothly. We've got some really exciting news in the pipeline for a refreshed user interface - so watch this space! Vivantio self service portal is also a great source of information from helpful articles to interactive experiences for your system and if you're not already a member, please contact our support team on support@vivantio.com to register. Kind Regards Nicola ### 24. Using vivantio an engineers view point **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Vivantio?** Keeping track of the status of calls. .. **What do you dislike about Vivantio?** I find vivantio a bit clunky to use and doesn't work very well when trying to use a mobile device **What problems is Vivantio solving and how is that benefiting you?** It helps us keeping track of jobs and holding vital information to make our jobs go smoother **Official Response from Nicola Elliott:** > Hi, Thank you we really appreciate you taking the time to feedback Vivantio and it's great to hear how your system is vital for streamlining your tasks. User experience is key focus at Vivantio and we're working hard behind the scenes on a refreshed UI/UX, we'd love to understand your mobile process and how we can help with this, please do reach out to me on nicola.elliott@vivantio.com so we can discuss further. Kind Regards, Nicola ### 25. Vivantio gives peace of mind **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2022 **What do you like best about Vivantio?** Very simple to use. Quick point and click options across the board which makes it easy to navigate across the application. Allows users to assign work to colleagues easily and efficiently so reduces time it takes for use to assist the customers. Different users with different access levels have found this to be very easy to set customers up with the idea of ensuring customers come first when it comes to dealing with their queries. Being able to ensure emails from specific customers go to the right teams straight away ensures quicker turnarounds of fault finding and keeps them happy **What do you dislike about Vivantio?** After using Vivantio for nearly a year, I have found this to be a lot easier and there is a greater understanding of it now. Because of this, I don't feel that there is a neef to make any changes currently **What problems is Vivantio solving and how is that benefiting you?** Being able to get the customer emails into the tickets along with actions performed by team members all in one place really helps us to action issues without feeling they are being forgotten. Further to this, the notifications that come when you get a reply and being able to re-assign tickets to the people responsible quickly and easily makes life a lot easier. **Official Response from Nicola Elliott:** > Hi, Thank you for your review. We have really enjoyed learning how Vivantio is working efficiently for you and in turn managing your customer's experience and reducing wait times. It would be great to understand your pain points further, as this will help us understand and recommend possible workarounds that would enhance your process further. Please feel free to contact me on nicola.elliott@vivantio.com. ### 26. Very versatile state transition workflow tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jon P. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Vivantio?** Creat a workflow simply and easily Speed to live very quick Configurable on the fly with instant results Business configurable with little IT involvement Easy to use application for the back end user **What do you dislike about Vivantio?** I haven't identifed any downsides to Vivantio yet but then I have only just started to maintain the application for my organisation. There appears to be a lot more functionality that we are not using. **What problems is Vivantio solving and how is that benefiting you?** We use Vivantio as a work tracking tool rather than a help desk or similar function. We are able to track new work coming in and monitor its progress until completion. Along with that we are able to generate reports to identify SLA's and other blockages. **Official Response from Nicola Elliott:** > Hi Jon, Thank you for your 5* review of Vivantio. We are extremely excited to learn how many of our core features are being utilized from easy configurability, ease of use and increased efficiency with workflows. Reporting is a another key strength and we're glad to hear how this is being used to identify your SLA's and flows. A part of my role is to ensure you are getting the best value in your system and if you would like to discuss how we can improve your current process and functions, please do let me know on nicola.elliott@vivantio.com. Thank you again for taking the time to review Vivantio and best wishes, Nicola ### 27. The overall Experience has been good. **Rating:** 3.5/5.0 stars **Reviewed by:** Ashley W. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2023 **What do you like best about Vivantio?** You can tailor your service desk workflows to meet the specific needs. For example, you can set up custom fields to capture relevant information about audio-visual equipment or create workflows for dispatching technicians to specific job sites. **What do you dislike about Vivantio?** To make changes suitable for an Audio Visual company. It is very complex to make changes, especially with the report builder. Vivantio would be great if they could simplify making changes **What problems is Vivantio solving and how is that benefiting you?** Vivantio helps us keep track of all incoming incidents, we are able to manage them easily throughout the lifecycle of the incident. If a member of the team is off sick or on annual leave, the desk technicians can easily pick up an open ticket. **Official Response from Dan Armitstead:** > Hi Ashley, Thank you so much for leaving a review for Vivantio – I really appreciate your valuable feedback! It's great to hear that you are utilising workflows to deal with the bespoke needs of your business. We pride ourselves on the highly configurable nature of Vivantio and how our customers can mould the tool to the specific needs of their tasks and projects. Although the autonomy is great, I agree that sometimes the wealth of options and configurations available can seem overwhelming. I'd be glad to arrange a meeting with you to go over the Report Builder and any other areas of the system you'd like to understand better. Please don't hesitate to reach out to me on dan.armitstead@vivantio.com and the team and I will be glad to take you through it. Best regards, Dan ### 28. VIVANTIO Survey **Rating:** 5.0/5.0 stars **Reviewed by:** Mik B. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Vivantio?** Customer service made easy by Vivantio and always ready to assist **What do you dislike about Vivantio?** Nothing in particular since all services and assistance were great **What problems is Vivantio solving and how is that benefiting you?** Optimizing workflows of service management for teams that supports us in resolving concerns **Official Response from Dan Armitstead:** > Hi Mik, Thank you for taking the time to review Vivantio! It's great to hear that Vivantio is contributing positively towards your customer service strategy, and that you feel well supported by the team here. The Workflows are a particularly smart way of reducing time spent on repetitive tasks through automation and it's pleasing to know that you are getting such good value from this functionality :) I'm so pleased that there is currently nothing you dislike about Vivantio, Mik, but please don't hesitate to reach out to me directly on dan.armitstead@vivantio.com if anything does come to mind, and I'll be glad to support you. Thanks again for leaving us such a great review! Best regards, Dan ### 29. Best experience on using Vivantio is it user friendly interface **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Vivantio?** I love the vivantio most specially interface-user friendly **What do you dislike about Vivantio?** The least helpful would it the times that we are unable to access it due to system maintence **What problems is Vivantio solving and how is that benefiting you?** its provide a friendly platform to help customer in resolving a specific issue **Official Response from Nicola Elliott:** > Hi, Thank you, what a great review of Vivantio. We appreciate you taking the time to let us know what you like/dislike about Vivantio, this helps us improve users experience, so a big thank you. Great to hear you love our interface, we've got some exciting news in the pipeline that will further enhance your experience too, so watch this space! From time to time we carry out essential security maintenance and if you would like to discuss this further, please do let me know on nicola.elliott@vivantio.com. Kind Regards, Nicola ### 30. Vivantio **Rating:** 4.0/5.0 stars **Reviewed by:** Arnold P. | Facilities Technician, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Vivantio?** Vivantio help us to monitor the things that we did'nt notice when someone raising their concern **What do you dislike about Vivantio?** It needs to use authenticator to open the apps **What problems is Vivantio solving and how is that benefiting you?** It solve the request of individuals and help me notice that concern. **Official Response from Dan Armitstead:** > Hi Arnold, Thank you for taking the time to review Vivantio! We're so pleased to hear that Vivantio is helping you and the team to more effectively monitor concerns that are raised and better data capture of requests for more efficient resolutions. Are you taking advantage of the Self-Service Portal and Guided Categories for ticket logging? If not, this could further improve your experience with gathering ticket details at the outset, and I'd be happy to take you through it if you'd like to reach out to me on dan.armitstead@vivantio.com. When it comes to the authenticator to open apps, this sounds like something internally enforced by your organisation, rather than something that is enforced by Vivantio. Again, if I can support with this query further in any way at all, please reach out to me on the email noted above. Thanks again for taking time out of your day to leave us a review Arnold, we really appreciate it :) Best regards, Dan ### 31. Easy, useful and user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Vivantio?** Tracking of tickets and tasks efficiently. Being able to keep customer data and comms in one place. The setout of the whole portal is user-friendly. This is the best portal worldwide. Vivantio is a cracking portal that caters to all my needs and can be for anyone. **What do you dislike about Vivantio?** I wish the asset function had more options. Inventory tracker a little better if possible. Homepage could be a little easier to navigate around especially for newer users **What problems is Vivantio solving and how is that benefiting you?** Solving keeping on top of all the jobs and queries we have to deal with on a daily. Having everyone in one place makes work more straightforward. Making big tasks easier with all the options. **Official Response from Nicola Elliott:** > Hi, thank you for your great feedback - we're really appreciate all feedback on how Vivantio is performing, as this gives us the chance to improve services for our customers. Vivantio is a great tool and we're so glad you're loving your portal and how your big tasks are being made simpler but using Vivantio. Customer focus is a key value at Vivantio and we would really appreciate working with you on how we can improve your requirements for assets and also your inventory tracker. Our self service portal is a fantastic source of knowledge articles and if you'd like me to put some of these for your new starters, please do reach out to me on nicola.elliott@vivantio.com. Kind Regards, Nicola ### 32. General **Rating:** 5.0/5.0 stars **Reviewed by:** Ed A. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Vivantio?** easy platform for performing my task for work and ticket **What do you dislike about Vivantio?** The platform is not that modern looking compared to ohter softwares I used before **What problems is Vivantio solving and how is that benefiting you?** IT issues and requests for accesses and logins **Official Response from Dan Armitstead:** > Hi Ed, Thank you kindly for taking the time to review Vivantio! It's great to hear that you find the tool easy to use and it is helping you manage your IT issues and requests. I hear what you're saying about the tool's aesthetics, and I'm pleased to advise that we have recently released a new and improved FLEX User Interface (UI) which you can enable in your preferences. If you'd like to go ahead and enable it and try it out, we'd love to have your feedback, which you can send to me directly on dan.armitstead@vivantio.com. There are additional enhancements to the Vivantio UI coming early this year, so stay tuned for a more modern look and feel coming soon :) Thanks again for taking the time to review Vivantio, Ed! Best regards, Dan ### 33. over 10 years of using Vivnatio **Rating:** 4.0/5.0 stars **Reviewed by:** Sebastian S. | Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Vivantio?** it's simple and clear how to use it.. All functions are visible and easy to find. There are many options that can be adjusted, which is perfect as it allows the use of the system in a non-conventional way. **What do you dislike about Vivantio?** Our biggest challenge with Vivantio was around contracts and assets. We need a system where all items are listed and several different services are linked to one asset. Unfortunately, we could not achieve that with Vivantio and we had to upload spreadsheets with assets against each contract. **What problems is Vivantio solving and how is that benefiting you?** Vivnatio 10 years ago and Vivnatio now, there are 2 different platforms. They helped us simplify and improve customer support. The most important was keeping contracts' records in one place, with easy access for the service desk team. **Official Response from Nicola Elliott:** > Hi Sebastian, Great to hear from you and thank you - not only for your great review but also being a Vivantio champion for over 10 years. We love hearing how Vivantio has enabled you to improve operations within your service desk team, whilst remaining simple and easy to use. We would love to arrange a call alongside our professional services team, to understand your contracts and assets requirements further, during the call our team would be more than happy to deep dive into your system and advise on best practice and discuss alternative options to enhance your process. Please do reach out to me on nicola.elliott@vivantio.com. Thanks again, Nicola ### 34. Great but asset manager not the best **Rating:** 5.0/5.0 stars **Reviewed by:** Harrison C. | IT tech support & Site engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2022 **What do you like best about Vivantio?** On the flex side of vivant how easy everything is to navigate, which everyone in our company uses **What do you dislike about Vivantio?** When adding assets to tickets/task you cannot select multiple assets at a time each one has to be entreated manually. and it opens up to the original viviantio video instead of the flex **What problems is Vivantio solving and how is that benefiting you?** Is the the main ticketing system for out entire company and asset registers so is denefiting us in everything **Official Response from Nicola Elliott:** > Hi Harrison, Thank you for submitting your review of Vivantio and we really appreciate learning how Vivantio is performing for our customers and being the main ticketing system in your entire company we want to get this right for you. To understand further your asset needs, we'd be more than happy to schedule a call alongside our Professional Services and advise on best practice to help with your management and please do reach out to me on nicola.elliott@vivantio.com ### 35. Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Vivantio?** Specific task on different department, proper designation **What do you dislike about Vivantio?** The updates and error sometimes, it might take too long before going back to normal **What problems is Vivantio solving and how is that benefiting you?** Proper allocation of tasks and specific allotments depending on the setup that was created. **Official Response from Nicola Elliott:** > Hi, Thank you so much for your 5* review of Vivantio, feedback is so valuable to us as it helps our teams understand how we can improve customer experiences. If you would like to share your error to our support@vivantio.com, we'd be happy to investigate this for you. Kind Regards, Nicola ### 36. Vivantio Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Vivantio?** User friendly and you can easily extract data. **What do you dislike about Vivantio?** Some columns, fields cannot be extracted for reporting purposes. **What problems is Vivantio solving and how is that benefiting you?** Historical report and easily recording of transactions. ### 37. Informative **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Vivantio?** Here are the things that I like about Vivantio: Easy to use Interface **What do you dislike about Vivantio?** Here are the things that I dislike about Vivantio: Trouble logging in at times **What problems is Vivantio solving and how is that benefiting you?** Tracking absences, downtime requests, and other requests **Official Response from Nicola Elliott:** > Hi, Thanks for taking the time to feedback Vivantio, it's great to hear how your finding your system easy to use, whilst easily managing your daily tasks. The next time you experience any logging in issues, please could you reach out to our support@vivantio.com, so we can investigate for you. Best Wishes, Nicola ### 38. General review **Rating:** 5.0/5.0 stars **Reviewed by:** Karen P. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Vivantio?** Helps me create Ticket for technical issues **What do you dislike about Vivantio?** There arent any clear options in Vivantio Ticket soemtimes on other issues I encounter technically **What problems is Vivantio solving and how is that benefiting you?** Problems like ongoing technical issues wether login or other issues **Official Response from Dan Armitstead:** > Hi Karen, Thank you kindly for reviewing Vivantio! It's great to hear that the tool is facilitating the resolution of technical issues in your organisation :) The Vivantio tool is highly configurable, so it's likely that the lack of clear options in the Ticket is more a configuration issue than limitations of the tool itself. We'd be glad to jump on a call with you to look at your Ticket queues and ensure you have all potential technical issues covered - please don't hesitate to email me on dan.armitstead@vivantio.com and I'll be glad to set this up. Thanks again for taking the time out of your day to leave us a review, Karen! Best regards, Dan ### 39. Vivantio Review **Rating:** 5.0/5.0 stars **Reviewed by:** Ben M. | Technical Support Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2022 **What do you like best about Vivantio?** Vivantio is useful for us a s a company with its ability to run reports. It can track a lot of key features for us including users and peer reviewers, and time spent on tickets. This allows us good functionality for report running and feedback to our customers. **What do you dislike about Vivantio?** Sometimes it can be slow when we are trying to send multiple emails and batch closing or updating tickets. However, overall, it is a valued tool and has more pros than cons. **What problems is Vivantio solving and how is that benefiting you?** It helps us with out ability to monitor and track progress for our SLA respones to clients. We are able to successfully keep track of the triage times too and to make sure our team is meeting the SLA terms. **Official Response from Nicola Elliott:** > Hi Ben, Thank you so much for taking the time to provide your feedback, it’s great to understand how Vivantio is helping you monitor your SLA for both internally and externally. We’re really pleased to hear how you’re utilizing key report information too - our reporting tools are extremely powerful with over 130 report templates available for you to use. We’re sorry to learn that you experience slowness during certain processes, if you'd like our support team to look into this – please do let us know and our support team can be contacted on support@vivantio.com ### 40. Great and Awesome experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Vivantio?** simplicity of the product yet effective in tracking and monitoring. **What do you dislike about Vivantio?** the frequent session timeout that consumes time in logging in again. **What problems is Vivantio solving and how is that benefiting you?** tracking users issue to address in timely manner **Official Response from Nicola Elliott:** > Hello - thank you for taking the time to feedback Vivantio and letting us know how your system is effectively managing your issues quickly. Our support team are on hand to help with any day/day operational issues, and please could you raise a ticket to support@vivantio.com so we can investigate your timeouts for you. Thank you again, Nicola ### 41. It helps me improve my performance as an employee. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Vivantio?** It's a user friendly tool that it helps me navigate it so effectively. **What do you dislike about Vivantio?** Nothing, as it is very helpful in addressing all requests. **What problems is Vivantio solving and how is that benefiting you?** It makes all requests systematic and organized. **Official Response from Nicola Elliott:** > Hi, thanks for your fantastic review of Vivantio, it sounds like Vivantio is achieving your needs to deliver a seamless request process. Thank you again, Nicola ### 42. app is good and can track all request. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Vivantio?** tracking of the request items is on real time. **What do you dislike about Vivantio?** nothing to dislike about the app because its very helpful **What problems is Vivantio solving and how is that benefiting you?** real time tracking of the requested items. **Official Response from Nicola Elliott:** > Hi, Thank you so much for reviewing Vivantio. Its great to hear how Vivantio is providing you with real time data that allows you to track all requests. As added value, our self service portal is a great source of information for any handy system tips and if you haven't already registered, please contact our Support Team on support@vivantio.com for further information. Thank you again, Nicola ### 43. Simple to Use Top Class customer support. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Investment Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Vivantio?** Functionality is diverse and easy to use. Getting setup and working is pretty straightforward, there are some great dashboards which you can set up and if you have the time to work through the excellent help documents and videos you can do just about anything with this software. **What do you dislike about Vivantio?** I think it is down to how we use it rather than functionality, but sometimes when setting up rules/workflows, they can be pretty complex, and once you get them working, you don't want to fiddle with them for fear of breaking them. **What problems is Vivantio solving and how is that benefiting you?** Auditing of new starters for us has been non-existent; we have implemented a front-end user screen for staff to raise their tickets while still being able to email the team mailbox. We are now using the Service Request functionality, whereas before, all tickets were emailed in and raised as incidents. These changes give us a clear indication of where our stress points are and the ability to adjust our workforce accordingly. **Official Response from Nicola Elliott:** > Hello - We cannot thank you enough for taking the time to provide your amazing feedback. We're always interested to hear how Vivantio's functionality is working for our customers, I agree our customer support is fantastic and we're so pleased to hear how are our guides and video's have helped with your system. Our workflows are a powerful function and we understand these can be complex, with every step carefully planned. If you'd like us to arrange a call to go through our process in further detail please do reach out to me on nicola.elliott@vivantio.com. Thank you again, Nicola ### 44. Vivantio is easy system. You can modify almost everything. Everything is clearly visible on the page **Rating:** 4.5/5.0 stars **Reviewed by:** Artur S. | Computer Technical Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2022 **What do you like best about Vivantio?** I really like the FLEX design, visibility of all information, and portal modification options. **What do you dislike about Vivantio?** I'm not too fond of the numbering refreshment rate. When you close the Ticket/task it still shows up the same number instead of -1. **What problems is Vivantio solving and how is that benefiting you?** Unfortunately, I cannot answer that question because personally I never had any problems with Vivantio :) **Official Response from Alexis Mackie:** > What a fabulous review and thank you for the high praise! We work hard on both our product and the service we offer, so your affirmation of this makes us feel great. The FLEX UI has a good look and feel and you hit the nail on the head for what we wanted to provide - a good user experience with the ability to easily see and take actions as required. I'm interested in understanding more about the number refreshment rate. Would you be open to having a conversation about this so I can discuss it with the product team? It would be great to hear more about the use case and what advantages this would provide. Please get in touch with me directly at Alexis.Mackie@vivantio.com and we can have a chat! ### 45. 100%, the best CRM I've used **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Vivantio?** Vivantio is so customisable; it can handle the standard and ticket types, and you can make custom ones. You can go with the standard attribute types or create custom ones. It can take different teams working side-by-side, and you don't have to share data (or if you're nice, you can share ^.^ ) - joking aside, that's a positive from a GDPR point of view, you only see what you need to see. Reporting is fantastic and so flexible; whether you use the reporting section in the main interface, or if you really want to drill down or you can't find a report from the massive catalogue, you can request the Report Builder and make your own! (If you know what you're doing, a big caveat that!) I could go on, I really, really could; like the number of integrations you can have with Azure and on-premise AD, Exchange, Power BI, the list goes on. **What do you dislike about Vivantio?** I'm still using the Classic version/interface - which is excellent - and there are some great tools in the FLEX version, but every time I've tried it again (which isn't very often), I get the feeling it isn't quite finished/polished yet. This could be me, maybe I need to change and/or get used to the differences between the two, but for me, Classic still has some pros versus FLEX. VIvantio is fast, but I would like it faster - by the way, this is me really struggling to find cons to write about Vivantio... yeah I'm done. **What problems is Vivantio solving and how is that benefiting you?** With the old CRM, it struggled to help us manage the tickets we had, prioritise them and show/report on how we had done. Whereas with Vivantio, these things are a doddle and available in a few clicks, allowing us to triage tickets to different teams to get things sorted quicker or by the most appropriate person. Reporting is much more powerful; the inbuilt visuals are great, as are the ones in the Report Builder. **Official Response from Nicola Elliott:** > Hello - what a fantastic review, and thank you for taking the time to give us your amazing feedback. We've loved learning how you're utlising Vivantio's key strengths including the customisation, different ticket types, integrations, roles and permissions and also our reporting options. I agree there is some fantastic tools available in FLEX compared to Classic and we'd love to understand further your requirements in classic vs FLEX. Our team have been working extremely hard behind the scenes and we may already have an update to share, please do reach out to me on nicola.elliott@vivantio.com as it would be great to schedule a call to discuss further. Thank you again, Nicola ### 46. Very user-friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Vivantio?** User friendly and easy to navigate. Not complicated **What do you dislike about Vivantio?** None so far. I find it easy to use and dashboard is very simple **What problems is Vivantio solving and how is that benefiting you?** Ticketinf request **Official Response from Nicola Elliott:** > Hi, A huge Thank you from all at Vivantio for your 5* review. We agree Vivantio effortlessly delivers an easy solution to help with ticketing requests across all departments. For additional value too, our Self Service portal is a great source of handy tips and if you haven't already signed up, please feel free to reach out to our Support Team on support@vivantio.com. Thank you again, Nicola ### 47. A Cloud-based High-functionality SaaS and Cost-Effective Service Desk Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2021 **What do you like best about Vivantio?** Vivantio provides a highly-functional and cost-effective servce desk solution that is SaaS cloud-enabled, highly scalable and can be customized to our needs and requirements, as needed. It provides reporting, alerting, notifications, ticket integration, escalation, company and partner agent support and integrates well within our platform services. **What do you dislike about Vivantio?** Vivantio can improve their asset and inventory management functionality for customer devices to be more customizable to our data which will allow for better insights. **What problems is Vivantio solving and how is that benefiting you?** The problem we have solved is that we've found, to our benefit, a great service desk solution at a very cost effective price - as noted above in the reasons we really like Vivantio - Vivantio provides a highly-functional and cost-effective servce desk solution that is cloud-enabled, highly scalable and can be customized to our needs and requirements, as needed. It provides ticket integration, escalation, alerting, notifcation, reporting, company and partner agent support and integrates well within our platform services. **Official Response from Sophie Stephens:** > Thank you for the kind words about Vivantio, we really appreciate you taking the time to share your experience with us. We work hard to meet our customers expectations, thus very happy to hear we have met yours and solved a company wide problem you once had. In terms of the constructive feedback this is very helpful, I will personally feed this back to the development team to see if we can improve customisation in the asset management functionality. We appreciate feedback from our clients, please feel free to reach out to myself via email, sophie.stephens@vivantio.com with any further comments, concerns, or suggestions you wish to share. ### 48. Vivantio is easy to pick up understand and use, can easily manage your queues and cases are visible **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew A. | EMM Technical Lead, Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2022 **What do you like best about Vivantio?** Visibility of cases and workload, being able to email directly from the ticket, and the overall flow of tickets from start to finish ensure that you can quickly identify the statuses and effectively manage your workload **What do you dislike about Vivantio?** Sometimes emails can crash out when attaching a large file and trying to send, which means you have to start crafting your email from scratch; this can be a bit of an issue but rarely happens and can be worked around by sending links to a shared folder **What problems is Vivantio solving and how is that benefiting you?** Making the management of customers' issues easy to track and resolve promptly, Easily managing workloads and tracking customer issues, ensuring quicker resolutions to tickets **Official Response from Nicola Elliott:** > Hi Matthew, Thank you, your 10/10 rating for Vivantio is fantastic to hear and we really appreciate you taking the time to review us. It is really great to learn how Vivantio’ s platform has enabled you to streamline your operations resulting in faster ticket resolution too. Please do let us know if we can support you with emailing your large files, our support team will be happy to investigate and can be contacted on support@vivantio.com ### 49. New User - Found it easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Liam M. | Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Vivantio?** Customer can re open a ticket any time. User friendly. **What do you dislike about Vivantio?** Width of the 'sort' column is too wide and needs to be shortly for such a small icon. **What problems is Vivantio solving and how is that benefiting you?** Migration from my previous employee, moving from using one ticketing system to another. So far though Vivantio has been easy to pick up. **Official Response from Nicola Elliott:** > Hi Liam, We're really pleased to receive your fantastic feedback. It is great to hear how easily you've adapted to Vivantio from another ticketing system, as we pride ourselves on enabling an effortless operations. Please do reach out to me on nicola.elliott@vivantio.com to discuss any areas of your system, it sounds like you are fairly new to Vivantio and we'd love to arrange a system overview call and also discuss possible options for resizing column widths too. Thank you again, we really appreciate your review. ### 50. Great Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Jason S. | Service Desk Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Vivantio?** I like the way Vivanito is very user-friendly and also like how customisable it is. Iam looking forward to seeing further integration and development features. Features already being brought out are integration to Teams and Power Bi integration. **What do you dislike about Vivantio?** There can occasionally be some delays when switching between windows, but the hardest thing at the moment is the reporting feature which is a little limited. The reporting tool can be hard to pull out the required information. **What problems is Vivantio solving and how is that benefiting you?** Vivantio is helping us with the ability for multiple queues allowing us to split out different departments workloads and various other needs such as Request for Changes, and alerting queues. Queues for HR. **Official Response from Nicola Elliott:** > Hello Jason, Thank you so much for taking the time to give us your great feedback, we love to hear how Vivantio is helping you manage multiple queues for different departments with ease. It’s an extremely exciting time here at Vivantio and our product team are working incredibly hard behind the scenes to deliver future integrations such as Teams and Power BI and if you’d like to included for early release notifications please do let us know. We’d also be happy to jump on a call to discuss how we can support you further with your reporting needs and please feel free to contact me on nicola.elliott@vivantio.com Kind Regards, Nicola ## Vivantio Discussions - [Are there any plans for a mobile app?](https://www.g2.com/discussions/are-there-any-plans-for-a-mobile-app) - 3 comments, 1 upvote - [View Vivantio pricing details and edition comparison](https://www.g2.com/products/vivantio/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+17%3A34%3A20+-0500&secure%5Bsession_id%5D=218efa43-ab7d-4ece-9c4a-96bfdd27243a&secure%5Btoken%5D=9340ab0210cff9ca68bd5b45e00b0b062c3a5fbb72ba9b2e3a28e892173e1ebe&format=llm_user) ## Vivantio Integrations - [CustomerGauge](https://www.g2.com/products/customergauge/reviews) - [Designer Task](https://www.g2.com/products/designer-task/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) ## Vivantio Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Administration** - Change Management - Asset Management - Reports & Analytics - IT Asset Management - Knowledge Management - Project Management - Service Level Agreement (SLA) Management - Task Management - Service Request Management - Release Management - Configuration Management - Ticket Management - Workflow Management - Problem Management - Incident Management - Contract/License Management - Support Ticket Management - Knowledge Base Management - Capacity Management - Availability Management - Inventory Management **Customization** - Customization - HR Integrations **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Investigation** - Separate Workflows - Anonymity - Documentation - Confidentiality **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - AI Text Summarization **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Service Desk** - Help Desk - Incident Reports - Process Workflow - Customizable Reports **HR Content** - Knowledge Management - Content Delivery - Document Management **Access** - Integration - Assignment - Collaborative **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Generation - Generative AI **Reporting** - Dashboards - Time Tracking - Surveys - Activity Tracking **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Logistics** - Security - Employee Portal - AI **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation - Real-Time Reporting **Employee Experience** - Policy - Multi-channel - Cross-platform **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Management** - Ticketing Platform - Single Sign-On - Business Process Management - Self-Service - Dashboard & Reporting **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Generative AI** - AI Text Summarization **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Resource Allocation & Planning - Multi-Language **** - Prioritization - Service History - Client Portal - Customizable Forms - AI Copilot - API - Service Catalog - Real-Time Notifications - SSL Security - Activity Dashboard - Real-Time Monitoring - Generative AI - Surveys & Feedback - Drag & Drop - Self Service Portal - Alerts/Notifications - Automated Responses - Customizable Branding - Customizable Templates - Support Ticket Tracking - Automated Routing - Macros/Templated Responses - Collaboration Tools - Multi-Channel Communication - Reporting & Statistics - Customizable Fields - Activity Tracking - Search - Alerts/Escalation - Access Controls/Permissions - Dashboard Creation - Remote Access & Monitoring - Asset Tracking - Chat/Messaging - Approval Process Control - Audit Trail **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards - Mobile Access **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations - User Management - Support Ticket Management - Requisition Management - Inventory Management - Email Management - Maintenance Management - Workflow Management - Problem Management - Service Level Agreement (SLA) Management - Supplier Management - Procurement Management - Knowledge Base Management - Task Management - Change Management - Incident Management - Contract/License Management - Audit Management - Configuration Management **** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization **** - Cost Tracking - Access Controls/Permissions - Prioritization - Customizable Fields - Data Import/Export - Asset Tracking - Customizable Branding - API - Alerts/Notifications - Reporting/Analytics - Barcode/Ticket Scanning - Monitoring - Customizable Forms - Compliance Tracking - Data Visualization - Audit Trail - AI Copilot - Self Service Portal - Customizable Reports ## Top Vivantio Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,299 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (964 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) - 4.3/5.0 (777 reviews)