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Userlane Alternatives & Competitors

(13)4.9 out of 5

Looking for alternatives to Userlane? Tons of people want Digital Adoption Platform Software to help with content delivery and tracking, content creation, and manager portals. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Digital Adoption Platform Software that reviewers voted best overall compared to Userlane. Based on reviewer data you can see how Userlane stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. WalkMe, Whatfix, Intercom, and Pendo are the most popular alternatives and competitors to Userlane.

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Top Alternatives to Userlane

  • WalkMe
  • Whatfix
  • Intercom
  • Pendo
  • HubSpot Service Hub

Top 20 Alternatives & Competitors to Userlane

    #1
  1. WalkMe

    (70)4.4 out of 5
  2. WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today's overwhelming digital world. Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe's transparent overlay assists users to complete tasks easily within any enterprise software, mobile application or website.

    Categories in common with Userlane:
    AI
    I was amazed at how Walkme integrates with a web application using literally a few lines of code which are copied in the head tag. With just those few lines of code you basically get an entirely...Read more

    Reviewers say compared to Userlane, WalkMe is:

    More expensive
    #2
  3. Whatfix

    (161)4.6 out of 5
    Optimized for quick response
  4. Whatfix is a platform to create interactive guides, which helps businesses reduce support queries and improve user on-boarding.

    Categories in common with Userlane:
    UA
    Easy to use when creating flows and increases productivity

    Reviewers say compared to Userlane, Whatfix is:

    More expensive
    Better at support
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
    Learn More
    #3
  5. Intercom

    (1,292)4.4 out of 5
    Optimized for quick response
  6. Intercom allows you to communicate personally with every single customer.

    Categories in common with Userlane:
    Soorya K.
    SK
    Intercom helps us interact with our customers seamlessly. Bots, automated messages, easy customer segmentation features and the integrations offered by Intercom are worth a shot. The integrations...Read more

    Reviewers say compared to Userlane, Intercom is:

    More expensive
    #4
  7. Pendo

    (390)4.5 out of 5
    Optimized for quick response
  8. Pendo helps product teams deliver software users love. Pendo captures product usage patterns and user feedback, and lets you communicate in-app to onboard, educate and guide users to value.

    Categories in common with Userlane:
    UC
    It's very easy to create guides and in-app notifications for your users without needing any Engineering involvement (outside of initial setup). I also like using the Analytics functionality to...Read more

    Reviewers say compared to Userlane, Pendo is:

    More expensive
    #5
  9. HubSpot Service Hub

    (536)4.4 out of 5
  10. Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. Service teams can show the value of their work and prove an actual return on investment because Service Hub is part of the HubSpot CRM platform.

    Categories in common with Userlane:
    SW
    HubSpot enables us to easily capture information from current or potential customers and quickly share it with the appropriate party within our company. I love how easy it is to find so much...Read more

    Reviewers say compared to Userlane, HubSpot Service Hub is:

    More expensive
    #6
  11. Gainsight

    (759)4.4 out of 5
    Optimized for quick response
  12. A complete customer success platform

    Categories in common with Userlane:
    Elizabeth R.
    ER
    Gainsight's scalability, reach across both customer segment and business unit, and dynamic health scoring greatly increase the value we find in the platform. For example, we began 3 years ago with...Read more

    Reviewers say compared to Userlane, Gainsight is:

    More expensive
    #7
  13. Zendesk Support Suite

    (2,284)4.2 out of 5
    Optimized for quick response
  14. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Userlane:
    Sergio A.
    SA
    It is easy to navigate through the system and the tools are well explained.

    Reviewers say compared to Userlane, Zendesk Support Suite is:

    More expensive
    #8
  15. Salesforce Essentials

    (460)4.1 out of 5
  16. Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

    Categories in common with Userlane:
    CM
    This entry-level edition of Salesforce provides everything a small or mid-sized business needs to get up and running. The best part of starting out on Essentials with Salesforce instead of a...Read more

    Reviewers say compared to Userlane, Salesforce Essentials is:

    More expensive
    #9
  17. Zoho Desk

    (2,747)4.4 out of 5
    Optimized for quick response
  18. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with Userlane:
    Ravi R.
    RR
    Ease of setting up and time to make it live is negligible. We were able to train our staff very easily as most of the things are self explanatory.

    Reviewers say compared to Userlane, Zoho Desk is:

    More expensive
    #10
  19. Freshdesk

    (2,347)4.4 out of 5
    Optimized for quick response
  20. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Userlane:
    Katherine  M.
    KM
    Freshdesk is all in all in handling my various online stores and offers me great services for building the strong client relations and to manage the sales and purchasing circle. This is an Omni...Read more

    Reviewers say compared to Userlane, Freshdesk is:

    More expensive
    #11
  21. Salesforce Service Cloud

    (1,536)4.1 out of 5
    Optimized for quick response
  22. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Userlane:
    PM
    The quality of Service cloud automation allows users to manage their own self-service operations, greatly streamlining the process of reviewing plug-ins in the Service cloud Exchange app and...Read more

    Reviewers say compared to Userlane, Salesforce Service Cloud is:

    More expensive
    #12
  23. LiveAgent

    (1,311)4.5 out of 5
  24. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with Userlane:
    GC
    It is easy to use and very accessible to everyone

    Reviewers say compared to Userlane, LiveAgent is:

    More expensive
    #13
  25. TeamSupport

    (620)4.3 out of 5
    Optimized for quick response
  26. A powerful customer support suite with a focus on collaboration.

    Categories in common with Userlane:
    Kerry W.
    KW
    The way customers can email support to get help and keep open communication on their issue.

    Reviewers say compared to Userlane, TeamSupport is:

    More expensive
    #14
  27. ChurnZero

    (445)4.7 out of 5
    Optimized for quick response
  28. ChurnZero's real-time SaaS platform helps subscription businesses fight customer churn.

    Categories in common with Userlane:
    Marni S.
    MS
    I like the Calendar within my Command Center and the fact that I can tell at a glance what renewals I have coming up, and the meetings I have for any given day in order to prepare. I also like that...Read more

    Reviewers say compared to Userlane, ChurnZero is:

    More expensive
    #15
  29. Totango

    (342)4.3 out of 5
    Optimized for quick response
  30. Customer success platform used by enterprises to proactively drive adoption, retention, expansion, and improved reputation with their customers.

    Categories in common with Userlane:
    Angie H.
    AH
    I love the use of touchpoints and tasks!

    Reviewers say compared to Userlane, Totango is:

    More expensive
    #16
  31. Appcues

    (138)4.7 out of 5
    Optimized for quick response
  32. Build a personalized user onboarding experience that welcomes, educates and drives users to take action. Then watch your user-base soar.

    Categories in common with Userlane:
    Emily L.
    EL
    We've been using Appcues for almost a year now. It's helped communicate big announcements, drive feature adoption with tooltips and onboarding checklists, and survey our customers when they're...Read more

    Reviewers say compared to Userlane, Appcues is:

    More expensive
    #17
  33. Helpshift

    (321)4.2 out of 5
    Optimized for quick response
  34. Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

    Categories in common with Userlane:
    Agata K.
    AK
    The thing I like the most is the clear interface - compared to the other tools, it's easy to get accustomed to, even for the ones who just started working on Helpshift. I haven't had a feeling of...Read more

    Reviewers say compared to Userlane, Helpshift is:

    More expensive
    #18
  35. Kustomer

    (287)4.4 out of 5
    Optimized for quick response
  36. Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.

    Categories in common with Userlane:
    Iliana Carolina S.
    IS
    It is an easy-to-use tool that allows quick interaction with the customer.

    Reviewers say compared to Userlane, Kustomer is:

    More expensive
    #19
  37. ServiceNow Now Platform

    (248)4.0 out of 5
  38. The Now Platform delivers a System of Action for the enterprise. Using a single data model, it makes it easy to create contextual workflows and automate business processes. The platform's Intelligent Automation Engine combines machine learning with automated actions to dramatically reduce costs and speed time‑to‑resolution.

    Categories in common with Userlane:
    UI
    I don’t like this platform so much. I think I like that we can easily log in

    Reviewers say compared to Userlane, ServiceNow Now Platform is:

    More expensive
    #20
  39. Accelo

    (242)4.4 out of 5
  40. Manage your entire business from one simple place. From prospect to payment, automate your processes and gain the visibility you need to grow your business.

    Categories in common with Userlane:
    Javier F.
    JF
    You can try it for free. You can use it from any device and works great! Has configurable business processes and automation to deliver quality service in an instant.

    Reviewers say compared to Userlane, Accelo is:

    More expensive