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Usercentrics

By Usercentrics

4.3 out of 5 stars

How would you rate your experience with Usercentrics?

Usercentrics Reviews & Product Details

Pricing

Pricing provided by Usercentrics.

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Usercentrics Media

Usercentrics Demo - Usercentrics CMP - Banner
Manage Consents, professionally & with ease.
Usercentrics Demo - Usercentrics CMP - Category Level
Manage Consents, professionally & with ease.
Usercentrics Demo - Usercentrics CMP - Mobile Consent Management
The Usercentrics Mobile CMP (In-App SDK) can be easily integrated in all native apps.
Usercentrics Demo - Usercentrics CMP - Admin Interface
Clear overview of your configurations in the intuitive user interface.
Usercentrics Demo - Usercentrics CMP - Analytics Dashboard
Extensive analytics dashboard displaying user interactions and consent decisions.
Usercentrics Demo - Usercentrics CMP - Smart Data Protector
Automatically block script of third-party technologies and display an overlay before consent is granted.
In this video, we will show you how to implement the Usercentrics CMP and activate Google Consent Mode.
Play Usercentrics Video
In this video, we will show you how to implement the Usercentrics CMP and activate Google Consent Mode.
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Usercentrics Reviews (198)

Reviews

Usercentrics Reviews (198)

4.3
198 reviews

Pros & Cons

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Stefania S.
SS
Customer Engagement Team Lead
Mid-Market (51-1000 emp.)
"User-friendly cookie consent management solution"
What do you like best about Usercentrics?

Overall I’m impressed with its functionality and ease of use. The interface is intuitive and I also appreciate the detailed reporting and analytics, which provide valuable insights into user consent behaviour. Review collected by and hosted on G2.com.

What do you dislike about Usercentrics?

The main downside I’ve encountered is that the initial setup can feel a bit complex, especially for those unfamiliar with consent management platforms. While the documentation is helpful, a more guided onboarding experience could make the process smoother. I've been able to fully customise the banner and icons to match my brand. There are some bugs with the font that the support team is looking into. Review collected by and hosted on G2.com.

Verified User in Legal Services
AL
Small-Business (50 or fewer emp.)
"Extraordinarily complicated setup, poor support documentation and nearly non-existent human support"
What do you like best about Usercentrics?

Appeared to have substantial functionality Review collected by and hosted on G2.com.

What do you dislike about Usercentrics?

* Complicated setup that was anything but intuitive

* No apparent ability to delete configurations once created

* No apparent way to implement geolocation rulesets correctly--could never get any banner other than GDPR to appear on website (we're a US company with no marketing targeted to the EU, so. . . . )

* "Knowledge Center" is anything but helpful--unable to find clear answers to the simplest questions, and information provided was often outdated or contradicted information elsewhere

* Support from the actual human team (which I think is 1 guy) was relatively quick in coming (we'll overlook the fact they ignored my first support request altogether) but even he couldn't answer most of the questions I had, and there's absolutely no way to talk to a real human--emailing back and forth is as good as it gets Review collected by and hosted on G2.com.

Response from Review Platforms of Usercentrics

Hi there,

Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear about your experience with setup, documentation, and support. That’s not the experience we aim to provide, and we regret that we fell short of your expectations.

Our platform is designed to support a range of complex use cases, but we understand that this can also lead to a steep learning curve. We’re actively working to improve our documentation, simplify implementation, and scale our support team to better meet customer needs.

Your insights are extremely valuable to us and help guide those improvements. Thank you again for your feedback.

Best regards,

The Usercentrics Team

Andrea R.
AR
eBusiness Technology Solutions Specialist
Enterprise (> 1000 emp.)
"Simple and efficient CMP"
What do you like best about Usercentrics?

I like Usercentrics because it simplifies consent management, ensuring compliance with data privacy regulations through an intuitive, user-friendly interface. It helps streamline data collection, improves user trust, and makes maintaining GDPR compliance straightforward and hassle-free. Review collected by and hosted on G2.com.

What do you dislike about Usercentrics?

Depending on your needs, advanced customization options might be limited or require extra effort. Review collected by and hosted on G2.com.

Response from Hanna Sternkopf of Usercentrics

Hello Andrea,

Thank you so much for taking your time to give us positive and detailed feedback! We’re glad to hear that Usercentrics is simplifying consent management and helping you maintain GDPR compliance with ease. Your feedback is very helpful, and it motivates us to keep enhancing our service and providing the best experience for everyone who uses our products.

Thanks for choosing Usercentrics!

Kind regards,

The Usercentrics Team

Verified User in Transportation/Trucking/Railroad
AT
Small-Business (50 or fewer emp.)
"A bit difficult to set up"
What do you like best about Usercentrics?

I like that the plugin is very affordable, easy to integrate, but not to set up and also the scan tool is really helpful and also included in the free version. Review collected by and hosted on G2.com.

What do you dislike about Usercentrics?

I had a lot of trouble to set up the cookie banner, and I'm still not sure if it's GDPR compliant. I also find that the price to get a professional to set this up for you is not that affordable and it almost feels like it's on purpose to be so complicated to sell you the set up. I wish there were YouTube tutorials from a specialist about that. May other companies opens a youtube channel and do tutorials, maybe it's a good idea for you too.

I find that the support can be better Review collected by and hosted on G2.com.

Verified User in Consumer Goods
AC
Small-Business (50 or fewer emp.)
"Clear user interface, easy to use, sometimes sluggish.."
What do you like best about Usercentrics?

Tidy user interface, not overloaded Review collected by and hosted on G2.com.

What do you dislike about Usercentrics?

Sometimes the user interface loads very slowly and you have to click through to the desired page about 10 times. Review collected by and hosted on G2.com.

Response from Hanna Sternkopf of Usercentrics

Hello there,

Thank you for sharing your feedback with us! It’s great to hear that you find the interface clean and easy to navigate. We appreciate the note on the user interface since insights like yours help us continue improving the experience. Thanks again for taking the time to share your thoughts!

Kind regards,

The Usercentrics Team

KC
Head of Marketing
Small-Business (50 or fewer emp.)
"Flexible and amazing for designers"
What do you like best about Usercentrics?

The design they standard use is a lot cleaner than I've seen for competitors. This helps a lot when putting a lot of time into the design of the website and having a CMP platform which is flexible in design. Review collected by and hosted on G2.com.

What do you dislike about Usercentrics?

Price is on the higher end compared to competitors. Review collected by and hosted on G2.com.

Response from Hanna Sternkopf of Usercentrics

Hello Kadir,

thanks for sharing your experience! We're happy to hear that Usercentrics’ clean and flexible design fits well with your website’s look and that the GA4 tracking adds value.

We’re always here to listen and keep improving, and we look forward to continuing to work together.

Kind regards,

The Usercentrics Team

Verified User in Manufacturing
AM
Enterprise (> 1000 emp.)
"Occasionally clunky but does the job"
What do you like best about Usercentrics?

The DPS database with all the translations and up-to-date services Review collected by and hosted on G2.com.

What do you dislike about Usercentrics?

The UX is not always intuitive (e.g. user management), it takes time to find things Review collected by and hosted on G2.com.

Response from Hanna Sternkopf of Usercentrics

Hey there,

Thanks a lot for your feedback! We're happy to hear that you value our up-to-date DPS database and translation coverage. Your comment about the UX and navigation is very helpful - we’re always working on improving usability and making setup faster and smoother. It’s great to know that Usercentrics supports your multi-site, multi-language setup effectively!

Kind regards,

The Usercentrics Team

Jorg D.
JD
Business owner
Small-Business (50 or fewer emp.)
"Absolutely the best consent mode"
What do you like best about Usercentrics?

Usercentrics is very user-friendly. It's easy to set up and manage. Review collected by and hosted on G2.com.

What do you dislike about Usercentrics?

Some updates need to be applied manually. Review collected by and hosted on G2.com.

Response from Hanna Sternkopf of Usercentrics

Hello Jorg,

thank you so much for your feedback! It’s great to hear that you find Usercentrics easy to set up and manage, and that it’s helping you stay compliant with GDPR. We really appreciate you sharing your experience with us!

Kind regards,

The Usercentrics Team

Alan .
A
Tour Guide
Small-Business (50 or fewer emp.)
"Easy to set up and navigate"
What do you like best about Usercentrics?

I found that setting up Usercentrics was user friendly and easy to navigate. I have a very small side hustle business and I now trust Usercentrics to keep me safe regarding Data laws. Review collected by and hosted on G2.com.

What do you dislike about Usercentrics?

I can’t access the dashboard on a mobile device although I understand that is in the process of being developed. Review collected by and hosted on G2.com.

Response from Hanna Sternkopf of Usercentrics

Hello Alan,

thank you for taking the time to leave us a positive review! We're really glad to hear that Usercentrics has been easy to set up and helps you feel confident about staying compliant. We appreciate you highlighting the mobile dashboard—it's something we're actively working on. Your insights are valuable to us as we continuously strive to improve and provide the best possible experience for our customers.

Kind regards,

The Usercentrics Team

Verified User in Retail
AR
Mid-Market (51-1000 emp.)
"Reliable Consent Management with Room for Improvement in Pricing"
What do you like best about Usercentrics?

Usercentrics provides a robust and intuitive Consent Management Platform (CMP) that is easy to implement and customize. It ensures compliance with global privacy regulations, such as GDPR and CCPA, while delivering a seamless user experience. The platform's features, including customizable consent banners and advanced analytics, make it suitable for businesses of all sizes. Additionally, the support team is responsive and helpful, enhancing the overall experience. Review collected by and hosted on G2.com.

What do you dislike about Usercentrics?

While the solution is effective and user-friendly, the pricing structure could be more accommodating for medium-sized businesses. Adjusting the pricing to better align with the needs of smaller enterprises would make the platform even more accessible and appealing. Review collected by and hosted on G2.com.

Response from Hanna Sternkopf of Usercentrics

Hello,

Thank you for your detailed feedback! We’re glad to hear that Usercentrics is meeting your compliance needs and providing a seamless experience.

Your insights are so valuable to us and we will take it into account as we continue to improve.

Thank you for choosing Usercentrics!

Kind regards,

The Usercentrics Team

Pricing Options

Pricing provided by Usercentrics.

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€7.00
Per Month

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€15.00
Per Month
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