Usercentrics Reviews & Product Details

For a non-governmental organization such as New European Strategies, operating in the field of strategic analysis and public policy debate, the core value of Usercentrics lies in institutional credibility and operational control over data processing, rather than in narrow, box-ticking compliance.

In practical terms, three aspects are particularly important:

First, trust-building with audiences and stakeholders. As an NGO embedded in the ecosystem of public policy, grants, donations, and expert partnerships, NES operates primarily on reputational capital. Usercentrics enables clear and transparent communication of data-processing rules, strengthening trust among readers, institutional partners, and donors—an essential asset in the non-profit sector.

Second, consent management in a knowledge- and analytics-driven environment. A think tank relies on newsletters, reports, events, content analytics, and expert communication. Usercentrics allows for a precise separation between data that are operationally necessary and those that are optional (analytics, social media, tracking), reducing legal exposure without sacrificing insight into audience engagement.

Third, regulatory alignment as part of European institutional standards. For an organization operating within the normative framework of the European Union—data protection, fundamental rights, and the rule of law—Usercentrics functions as infrastructure. It supports compliance with the expectations of grant-makers, public partners, and international institutions that increasingly audit the digital and data-governance standards of NGOs.

For New European Strategies, Usercentrics is not a marketing tool, but a component of institutional governance and operational legitimacy, fully aligned with the organization’s mission at the intersection of policy, law, and public debate. Review collected by and hosted on G2.com.

From the perspective of an NGO such as New European Strategies, the main drawbacks of Usercentrics stem not from its legal robustness, but from cost, complexity, and a commercial logic that is primarily optimized for for-profit digital organizations.

Three limitations stand out:

First, cost sensitivity for non-profit organizations. Usercentrics is priced and packaged with commercial publishers and enterprises in mind. For NGOs with constrained or grant-based budgets, the cost–benefit ratio can be challenging, especially when advanced features are required primarily for risk mitigation rather than revenue optimization.

Second, operational complexity relative to NGO needs. While the platform’s configurability is a strength, it can also be a burden. Smaller teams without dedicated legal–technical staff may find the initial setup, ongoing maintenance, and interpretation of settings disproportionately demanding compared to simpler consent-management solutions.

Third, limited differentiation between commercial and public-interest use cases. Usercentrics largely assumes a marketing-driven logic (conversion, monetization, advertising ecosystems). This means NGOs must often adapt features designed for ad-tech or e-commerce contexts to environments centered on research, advocacy, and public debate, where incentives and risk profiles differ significantly.

Usercentrics is a powerful and credible platform, but its structure reflects the priorities of the commercial digital economy more than those of the non-profit sector. Review collected by and hosted on G2.com.

Usercentrics helps us to keep the "damage" caused by sometimes absurd privacy regulations as low as possible. While on one hand we can rely on fulfilling all legal requirements to the letter, the CMP is flexible enough that we can implement it in the product as minimally invasive as possible. The SDK, JavaScript events, and especially the modular technical structure of the CMP allow for minimal impact on UX & loading times - Usercentrics has done a lot right in this area over the past few years. The support from the assigned contact person is excellent and very committed to mediating internally in case of questions or suggestions. Here, you are not talking to a large company where you are speaking against a wall. Review collected by and hosted on G2.com.

The "DSP Scanner" - which we don't use anyway - could be a bit smarter when grouping URLs <=> Services. It often shows false positives because we have already covered the affected service as a service in the CMP. Additionally, it seems to react to user add-ons that make network requests. In case of doubt, however, I prefer to see too much rather than too little. Review collected by and hosted on G2.com.

I like that Usercentrics allows me to set up multiple websites for our account, which is really helpful. The flexible pricing is a big plus, especially since we manage more than 10 websites within our company. Their pricing adapts well according to the number of allowed domains. The easy setup using Google Tag Manager is great too, as they provide templates that I can easily add in the Google Tag Manager settings. Customer support is also quite responsive and easy to communicate with. Review collected by and hosted on G2.com.

When it comes to the loss of data, when we initially set up the consent banner, the behavioral modeling setup is not so clear. This caused us to lose some analytics data within our platform. Review collected by and hosted on G2.com.

I appreciate Usercentrics for its easy-to-use dashboard, which boasts a very nice appearance and provides helpful information for users who might not be fully experienced. The process of categorizing data processing services is simple and efficient, with many pre-configured settings that save me time. Usercentrics successfully solved our deployment issues with our previous compliance tool instantly. Additionally, the regular scans offered as a premium user are extremely helpful, and their guides were notably assistive. I would rate Usercentrics a 10 out of 10 for its excellent handling of cookies and ease of compliance simplification. Review collected by and hosted on G2.com.

I sometimes find the scan results not as accurate as they could be, and initially, they seemed a bit generic, which was problematic at first. The free scan was not beneficial, but I find the regular scans available to premium users more helpful. Review collected by and hosted on G2.com.

The Usercentrics interface is quite intuitive. The dashboards are well organized and allow for efficient management of consents. Although the platform is comprehensive, it does not require advanced technical knowledge for everyday use. The implementation is relatively simple, especially thanks to the integration with Google Tag Manager. The process is well documented, although for websites with complex structures it may require a bit more configuration. In general, it can be set up in a few hours. Once configured, the platform requires little maintenance. Periodic updates to regulations are implemented automatically, reducing the need for constant intervention. Usercentrics offers a solid set of features that cover practically all consent management needs. Data analysis, A/B testing, and customization options are particularly useful, although some advanced features are only available in higher plans. The support team responds in reasonable times and offers practical solutions. The available documentation is comprehensive, although at times it could be more detailed for specific cases. Webinars and additional resources make up for this small shortcoming. Review collected by and hosted on G2.com.

Although the interface is intuitive, mastering all the functionalities may require time, especially for teams without prior experience in CMPs. Although the documentation is extensive, some advanced technical aspects could be better explained with practical examples. Review collected by and hosted on G2.com.

As stated in the title, it is really intuitive to use and makes managing cookie consent across multiple markets easy.

It's simple to implement with Google Tag Manager and also brandable, so it can be setup to reflect your corporate identity.

The offered reports help to identify user behavior and can be used to optimize your way to get user consent.

Beside the platform itself, I am really fond of the customer service team. They are really helpful, if you have any issues, and always try to find an optimal solution to fit your needs. Review collected by and hosted on G2.com.

Unfortunately you can only use the bot detection for Google bots. So if you are used to rely on other crawlbots for specific technical audits, then the CMP will be shown and the crawls counted as sessions.

Another thing is, that the monthly sessions are only visible in the account settings for some unknown reason instead of the "Analytics" section. Review collected by and hosted on G2.com.

I really like the ease of use and accessibility of Usercentrics, which makes cookie management for my website simple and efficient. I also find that the integration with WordPress is smooth, saving me time and effort when implementing consent management tools. The initial setup was quite easy, which was essential for the success of my project from the start. This is complemented by the fact that, for a standard user, all the functionalities are very well designed. Review collected by and hosted on G2.com.

Sometimes, the services I disable for cookies (for example, Cloudflare or similar ones that add themselves) are restarted. Review collected by and hosted on G2.com.

The overall experience is excellent. Setting up the CMP and integrating it into our code was effortless, and configuring both the look-and-feel as well as the behavior through the web UI has been straightforward. Combined with their current pricing model, Usercentrics proved to be by far the best CMP solution for our needs. Review collected by and hosted on G2.com.

The definition of a session, that has a direct impact on the pricing, sometimes seems quite unfair. Especially when it comes to staging/test environments, it sometimes needs quite some effort to not get the test visits counted against the included session quota. Review collected by and hosted on G2.com.

Honestly, very little. The dashboard is clean, and once it’s set up, it technically functions as intended. But getting to that point—and maintaining it—has been far more difficult than it should be. There are far better tools on the market that offer similar features with less friction and better support. Review collected by and hosted on G2.com.

I was sold on Usercentrics with the understanding that it was a flexible, easy-to-implement solution that anyone on our team could manage without heavy technical lift. That turned out not to be true. The interface is not intuitive, and most meaningful configurations require engineering-level knowledge or additional dev time—which we weren't expecting.

More frustrating is the lack of customer support after you sign. There’s no onboarding or implementation assistance, and no customer success contact to guide you. Support tickets take a long time to get a response, and when they do, the answers are often incomplete or generic. At one point, we waited over a week for help with a fairly basic implementation question.

There’s also no meaningful documentation for state-level compliance (e.g., California, Virginia), which is surprising for a product in this space. Any flexibility they claim to offer in banner behavior is either buried or gated behind advanced logic that requires external development help.

Overall, if you're expecting a partner to guide you through CMP compliance—especially in complex legal environments like the U.S.—this isn’t it. You’re mostly on your own. Review collected by and hosted on G2.com.

I was honestly surprised at how easy it was to get the Usercentrics Cookiebot plugin set up on my WordPress site. Installation took just a couple of minutes, and it was up and running right away without any complicated steps or technical hurdles.

What I really appreciate is that it just works — no headaches, no tinkering around in the backend for hours. The plugin integrated seamlessly with my site, and I could see it doing its job immediately.

If you want a straightforward solution that saves time and gives you peace of mind about compliance, this plugin is an absolute win. Super quick & super smooth. Review collected by and hosted on G2.com.

At this point I have not experienced any downsides. Review collected by and hosted on G2.com.