Usercentrics Reviews & Product Details

Usercentrics helps us to keep the "damage" caused by sometimes absurd privacy regulations as low as possible. While on one hand we can rely on fulfilling all legal requirements to the letter, the CMP is flexible enough that we can implement it in the product as minimally invasive as possible. The SDK, JavaScript events, and especially the modular technical structure of the CMP allow for minimal impact on UX & loading times - Usercentrics has done a lot right in this area over the past few years. The support from the assigned contact person is excellent and very committed to mediating internally in case of questions or suggestions. Here, you are not talking to a large company where you are speaking against a wall. Review collected by and hosted on G2.com.

The "DSP Scanner" - which we don't use anyway - could be a bit smarter when grouping URLs <=> Services. It often shows false positives because we have already covered the affected service as a service in the CMP. Additionally, it seems to react to user add-ons that make network requests. In case of doubt, however, I prefer to see too much rather than too little. Review collected by and hosted on G2.com.

I appreciate Usercentrics for its easy-to-use dashboard, which boasts a very nice appearance and provides helpful information for users who might not be fully experienced. The process of categorizing data processing services is simple and efficient, with many pre-configured settings that save me time. Usercentrics successfully solved our deployment issues with our previous compliance tool instantly. Additionally, the regular scans offered as a premium user are extremely helpful, and their guides were notably assistive. I would rate Usercentrics a 10 out of 10 for its excellent handling of cookies and ease of compliance simplification. Review collected by and hosted on G2.com.

I sometimes find the scan results not as accurate as they could be, and initially, they seemed a bit generic, which was problematic at first. The free scan was not beneficial, but I find the regular scans available to premium users more helpful. Review collected by and hosted on G2.com.

The Usercentrics interface is quite intuitive. The dashboards are well organized and allow for efficient management of consents. Although the platform is comprehensive, it does not require advanced technical knowledge for everyday use. The implementation is relatively simple, especially thanks to the integration with Google Tag Manager. The process is well documented, although for websites with complex structures it may require a bit more configuration. In general, it can be set up in a few hours. Once configured, the platform requires little maintenance. Periodic updates to regulations are implemented automatically, reducing the need for constant intervention. Usercentrics offers a solid set of features that cover practically all consent management needs. Data analysis, A/B testing, and customization options are particularly useful, although some advanced features are only available in higher plans. The support team responds in reasonable times and offers practical solutions. The available documentation is comprehensive, although at times it could be more detailed for specific cases. Webinars and additional resources make up for this small shortcoming. Review collected by and hosted on G2.com.

Although the interface is intuitive, mastering all the functionalities may require time, especially for teams without prior experience in CMPs. Although the documentation is extensive, some advanced technical aspects could be better explained with practical examples. Review collected by and hosted on G2.com.

As stated in the title, it is really intuitive to use and makes managing cookie consent across multiple markets easy.

It's simple to implement with Google Tag Manager and also brandable, so it can be setup to reflect your corporate identity.

The offered reports help to identify user behavior and can be used to optimize your way to get user consent.

Beside the platform itself, I am really fond of the customer service team. They are really helpful, if you have any issues, and always try to find an optimal solution to fit your needs. Review collected by and hosted on G2.com.

Unfortunately you can only use the bot detection for Google bots. So if you are used to rely on other crawlbots for specific technical audits, then the CMP will be shown and the crawls counted as sessions.

Another thing is, that the monthly sessions are only visible in the account settings for some unknown reason instead of the "Analytics" section. Review collected by and hosted on G2.com.

I really like the ease of use and accessibility of Usercentrics, which makes cookie management for my website simple and efficient. I also find that the integration with WordPress is smooth, saving me time and effort when implementing consent management tools. The initial setup was quite easy, which was essential for the success of my project from the start. This is complemented by the fact that, for a standard user, all the functionalities are very well designed. Review collected by and hosted on G2.com.

Sometimes, the services I disable for cookies (for example, Cloudflare or similar ones that add themselves) are restarted. Review collected by and hosted on G2.com.

The overall experience is excellent. Setting up the CMP and integrating it into our code was effortless, and configuring both the look-and-feel as well as the behavior through the web UI has been straightforward. Combined with their current pricing model, Usercentrics proved to be by far the best CMP solution for our needs. Review collected by and hosted on G2.com.

The definition of a session, that has a direct impact on the pricing, sometimes seems quite unfair. Especially when it comes to staging/test environments, it sometimes needs quite some effort to not get the test visits counted against the included session quota. Review collected by and hosted on G2.com.

Honestly, very little. The dashboard is clean, and once it’s set up, it technically functions as intended. But getting to that point—and maintaining it—has been far more difficult than it should be. There are far better tools on the market that offer similar features with less friction and better support. Review collected by and hosted on G2.com.

I was sold on Usercentrics with the understanding that it was a flexible, easy-to-implement solution that anyone on our team could manage without heavy technical lift. That turned out not to be true. The interface is not intuitive, and most meaningful configurations require engineering-level knowledge or additional dev time—which we weren't expecting.

More frustrating is the lack of customer support after you sign. There’s no onboarding or implementation assistance, and no customer success contact to guide you. Support tickets take a long time to get a response, and when they do, the answers are often incomplete or generic. At one point, we waited over a week for help with a fairly basic implementation question.

There’s also no meaningful documentation for state-level compliance (e.g., California, Virginia), which is surprising for a product in this space. Any flexibility they claim to offer in banner behavior is either buried or gated behind advanced logic that requires external development help.

Overall, if you're expecting a partner to guide you through CMP compliance—especially in complex legal environments like the U.S.—this isn’t it. You’re mostly on your own. Review collected by and hosted on G2.com.

I was honestly surprised at how easy it was to get the Usercentrics Cookiebot plugin set up on my WordPress site. Installation took just a couple of minutes, and it was up and running right away without any complicated steps or technical hurdles.

What I really appreciate is that it just works — no headaches, no tinkering around in the backend for hours. The plugin integrated seamlessly with my site, and I could see it doing its job immediately.

If you want a straightforward solution that saves time and gives you peace of mind about compliance, this plugin is an absolute win. Super quick & super smooth. Review collected by and hosted on G2.com.

At this point I have not experienced any downsides. Review collected by and hosted on G2.com.

It's such an easy to use platform that makes generating legally complaint docs like our privacy policy really easy. With all the focus around data security and privacy we're implementing new standards and having tools like Usercentrics helps to make sure we're following all the right practices. Review collected by and hosted on G2.com.

I've found the whitepapers and blog posts really interesting it would be great if there were a few more particularly as the technology around privacy is constantly changing like how does Ai affect it all. Review collected by and hosted on G2.com.

Usercentrics makes consent management simple and reliable. I like how easy it is to adapt it to different legal requirements and keep the user experience clean and transparent. Review collected by and hosted on G2.com.

Setup can be a bit technical at times, and the documentation doesn’t always make advanced configurations easy. Once it’s running, though, it’s very stable. Review collected by and hosted on G2.com.