--- title: Upland InterFAX Reviews meta_title: 'Upland InterFAX Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 157 reviews by the users' company size, role or industry to find out how Upland InterFAX works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 157 scale: '5' date_modified: '2026-08-07' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Upland InterFAX Reviews **Vendor:** Upland Software **Category:** [Online Fax Software](https://www.g2.com/categories/online-fax) **Average Rating:** 4.6/5.0 **Total Reviews:** 157 ## About Upland InterFAX Upland InterFAX is an enterprise-class cloud fax solution designed to facilitate the sending and receiving of documents for global organizations. This innovative platform streamlines digital workflows while enhancing fax capabilities for AI-driven data processing. By leveraging cloud technology, InterFAX allows businesses to operate efficiently, regardless of their physical location, making it an essential tool for modern workplaces. The target audience for Upland InterFAX includes businesses of all sizes that require reliable and secure document transmission. This solution is particularly beneficial for organizations with remote workforces, as it enables employees to manage their faxing needs from anywhere, thus improving productivity. InterFAX is well-suited for industries such as healthcare, finance, and legal services, where secure document handling is paramount. With its robust features, it addresses the challenges of traditional faxing methods by offering a more streamlined and efficient approach. One of the key features of Upland InterFAX is its seamless integration with various applications, allowing users to incorporate faxing capabilities directly into their existing workflows. This is complemented by a scalable and customizable Developer API, which provides organizations with the flexibility to tailor the solution to their specific needs. By automating fax processes, businesses can reduce manual errors and save time, ultimately leading to enhanced operational efficiency. Additionally, Upland InterFAX prioritizes security, ensuring that sensitive information is protected during transmission. The platform complies with industry standards, making it a trustworthy choice for organizations that handle confidential documents. The ability to enhance faxes for AI-driven data processing further distinguishes InterFAX from traditional fax solutions, as it enables users to extract valuable insights from their documents, facilitating better decision-making. Overall, Upland InterFAX stands out in the cloud fax category by offering a comprehensive solution that meets the demands of modern businesses. Its combination of ease of use, robust security features, and integration capabilities makes it a valuable asset for organizations looking to improve their document management processes. By embracing this cloud-based solution, companies can enhance their workflows and adapt to the evolving landscape of remote work. ## Upland InterFAX Pros & Cons **What users like:** - Users find Upland InterFAX to be very **easy to use** , appreciating its convenient notifications and seamless integration. (26 reviews) - Users commend Upland InterFAX for its **easy-to-use faxing services** , enhancing efficiency in sending and receiving documents. (24 reviews) - Users find Upland InterFAX to have **setup ease** , making it simple and convenient for infrequent use. (10 reviews) - Users appreciate the **simple design and easy setup** of Upland InterFAX, enhancing user-friendliness and efficiency. (10 reviews) - Users praise Upland InterFAX for its **affordability** , making it a convenient choice for infrequent faxing needs. (8 reviews) - Users value the **ultra reliable service** of Upland InterFAX, enjoying hassle-free faxing and quick delivery consistently. (7 reviews) - Customization (6 reviews) - Helpful (6 reviews) - Email Notifications (5 reviews) - Convenience (4 reviews) **What users dislike:** - Users find the **fax confirmation issues** frustrating, often reverting to traditional methods when the service is down. (9 reviews) - Users find the **export limitations** of Upland InterFAX frustrating, complicating access to important billing information. (2 reviews) - Users are frustrated by the **limited customization options** , particularly for smaller businesses and individual needs. (2 reviews) - Users face **messaging issues** with Upland InterFAX, including limited fail notice notifications and unreliable password reset emails. (2 reviews) - Users note the **outdated design** of Upland InterFAX, though it remains efficient and reliable for their needs. (2 reviews) - Outdated Information (2 reviews) - App Stability (1 reviews) - Billing Issues (1 reviews) - Complex Usability (1 reviews) - Users find the **contact management process confusing** , especially when adding contacts and using the search functionality. (1 reviews) ## Upland InterFAX Reviews ### 1. Excellent tool with good interface for digital and traditional communication **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica D. | Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Upland InterFAX?** I like this service, it is excelent and reliable and it is cloud based which is secure. I like that the support is friendly and the modern interface also which is very easy to implement. **What do you dislike about Upland InterFAX?** Its a great service and I have no complaints. **What problems is Upland InterFAX solving and how is that benefiting you?** It simplifies most of the work of sending faxes online, upgrading us with it great technology and improving traffic, which is beneficial. **Official Response from Ginger Swann:** > Hi, Jessica - Thank you for your positive feedback! We're glad to hear that you've had such a great experience with InterFAX. We strive to provide a seamless experience for our users. We appreciate you taking the time to leave a review! ### 2. A simple way to receive and send faxex **Rating:** 4.5/5.0 stars **Reviewed by:** Nirmal R. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2024 **What do you like best about Upland InterFAX?** Sending and receiving faxes has never been so easy. Although email is the most commonly used means of communication in companies, there are customers and suppliers that still implement the use of fax. Upland Interfax has been the salvation for our company. It is easy to use, the technical service is able to solve any problem, and the cost is affordable. **What do you dislike about Upland InterFAX?** In my time of use, I have not found any negative aspects of the product that have met my expectations **What problems is Upland InterFAX solving and how is that benefiting you?** To facilitate communication with customers who still use fax, it was adapted to our CRM system, and we saved time and money since we used it. **Official Response from Ginger Swann:** > Hi, Nirmal! We're pleased to hear that Upland InterFAX has met your expectations and has been beneficial for your company's communication with customers. We truly appreciate your feedback. ### 3. Love Interfax **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2024 **What do you like best about Upland InterFAX?** The ability to store all your most used fax numbers and how easy the entire program is to navigate. **What do you dislike about Upland InterFAX?** My company has to relog me in every month because of expiration issues. This is the only inconvenience I have run into so far. **What problems is Upland InterFAX solving and how is that benefiting you?** I work remotely so being able to use Interfax is a lifesaver! Otherwise I would have to go into the office to use the fax machine. **Official Response from Ginger Swann:** > We're glad to hear that you find InterFAX easy to navigate and that it's a lifesaver for your remote work. We apologize for the inconvenience of having to be re-logged in every month due to expiration issues. We'll definitely look into this and see how we can improve the user experience for you. ### 4. Excellent online fax for small volume customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2024 **What do you like best about Upland InterFAX?** I am a small volume outbound fax customer. The interface is easy to navigate, the product has a cost-effective pay-per-page pricing structure and customer service is excellent. The service works exactly as expected without any superfluous features. **What do you dislike about Upland InterFAX?** It's hard to find something to dislike. The only thing I can think of is that I have found the address book to be slightly tricky to use. **What problems is Upland InterFAX solving and how is that benefiting you?** An easy-to-use outbound online fax that does not require a monthly subscription. **Official Response from Ginger Swann:** > Thank you for highlighting the benefits of our service for small volume customers. We're committed to providing a seamless experience for all of our customers, regardless of size, and are pleased to hear that our product works exactly as expected for you! ### 5. Interfax **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Upland InterFAX?** I like that it is user friendly and that I receive email notifications with attachments for each fax. **What do you dislike about Upland InterFAX?** I do not like that you have to pay for credit to send faxes, it would be easier if credits were included in the montly payments. **What problems is Upland InterFAX solving and how is that benefiting you?** They are constantly updating their site which allows us to always have access to the best features. **Official Response from Ginger Swann:** > Thank you for sharing your feedback with us! We're thrilled to hear that you find Upland InterFAX user-friendly and appreciate the email notifications. We understand your concern about the credit system for sending faxes and will take this into consideration for future improvements. ### 6. Excellent product/good customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Stacie D. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2024 **What do you like best about Upland InterFAX?** Upland InterFax has been very helpful in connecting with our EMR-Electronic Medical Records system. By using InterFax, our staff are able to increase their efficiency of work through the correspondence within the EMR. The integration was an easy process, as well as adding additional fax lines to our EMR system. **What do you dislike about Upland InterFAX?** There is nothing at this time that we dislike about the system. **What problems is Upland InterFAX solving and how is that benefiting you?** Upland InterFax provides a solution for inboud and outbound documents within our Electronic Medical Records system. The program assists in increasing efficiency of users as well as dissemminating information to our providers. **Official Response from Ginger Swann:** > We're thrilled to hear that Upland InterFAX has been helpful in connecting with your EMR system and increasing your staff's efficiency. Thank you for sharing your positive experience, Stacie! ### 7. It gives us the possibility of storing faxes with easy-to-use functions **Rating:** 5.0/5.0 stars **Reviewed by:** Carla S. | Furniture Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2024 **What do you like best about Upland InterFAX?** I like how easy it is to navigate with a good user interface with simple drag and drop features. I also like the reports and that you can quickly access, receive and send faxes without any problems. **What do you dislike about Upland InterFAX?** I like everything but I hope for improvements in the support team. **What problems is Upland InterFAX solving and how is that benefiting you?** It is effective and well integrated to work with Faxes without problems. It has been of great benefit in maintaining good communication and processing faxes in a safe and beneficial manner. **Official Response from Ginger Swann:** > Carla, thank you for your positive feedback on our user interface and the ease of sending and receiving faxes. We understand the importance of a strong support team and are committed to making improvements in that area. We appreciate your input! ### 8. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Farming | Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2024 **What do you like best about Upland InterFAX?** It's really simple to use: send an email to the_fax_number@fax.tc and it's done! **What do you dislike about Upland InterFAX?** You can't block spam fax number :( That would be the only missing feature I can think of. **What problems is Upland InterFAX solving and how is that benefiting you?** We don't have to maintain an old telephone line and a fax machine to send our invoice. We just set an email with the fax number and our ERP sends an email to Interfax which send a fax tou our client. All automated, all very fast. **Official Response from Ginger Swann:** > We're glad to hear that you find Upland InterFAX so easy to use! We appreciate your feedback about not being able to block spam fax numbers and we're excited to let you know that it is currently being considered by our development team for future updates. Your input is very important to us and helps us shape the priorities for product improvements. Thank you so much! ### 9. Saved us a ton of work! **Rating:** 5.0/5.0 stars **Reviewed by:** DJ R. | Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Upland InterFAX?** We were battling with keeping up with our fax machines and the phone lines for years, but then InterFAX came in and was the perfect solution for us. I hardly get calls about faxes not working anymore, and the end users love the convenience of it! I also appreciate their support team so much!! Steve in particular has really helped me out and has been critical in maintaining our program to keep it functioning seamlessly. I am more than happy with the services that InterFAX has given our district, and I am excited to continue with them for many years to come. **What do you dislike about Upland InterFAX?** Nothing at all, truly. InterFAX has gone above and beyond helping us out. **What problems is Upland InterFAX solving and how is that benefiting you?** InterFAX has saved us hours of troubleshooting when our fax machines stopped working, as well as saving us thousands of dollars...we no longer need to keep the phone lines because everything is eFax now. **Official Response from Ginger Swann:** > Hey, DJ! We're thrilled to hear that InterFAX has been such a valuable solution for your district! It's great to know that our rockstar support team has been instrumental in maintaining your program. We love hearing that Steve has been your MVP! We think he's pretty great, too. Thank you for your kind words and for choosing InterFAX. We look forward to continuing to support your team for years to come. ### 10. Positive Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Heather W. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Upland InterFAX?** I have used InterFax accross multiple companies. It is an easy faxing platform that can be quickly worked into any CRM. It allows for efficient faxing directly from CRM's with minimal programming from the CRM side. The desktop faxing platform is useful as well and quickly lets users fax documents that may not be directly linked to the CRM. Customer service is quick to respond to questions and provide information. Companies that I manage use the service all day to send and receive faxes. **What do you dislike about Upland InterFAX?** Multiple boxes have to be used if you have multiple fax numbers. While everything can be directed to one box, when using the desktop/online version, you can not see the PDF's when they come in to the box. You can see there is a PDF but you can not actually "see" the document to view it. **What problems is Upland InterFAX solving and how is that benefiting you?** At this time I have no problems with InterFax and have no support issues on going. They have helped previously with troubleshooting viewing issues, creating boxes, providing information to link to CRM. **Official Response from Ginger Swann:** > Thank you for your positive review, Heather! We're glad to hear that you find InterFAX to be an efficient faxing platform that integrates well with CRMs. We appreciate your feedback about the multiple fax numbers and the PDF viewing, and we're continually making updates to the product. We will keep that in mind! ### 11. Faxing made easy!! **Rating:** 5.0/5.0 stars **Reviewed by:** Diana H. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2024 **What do you like best about Upland InterFAX?** It is very easy to use and makes faxing documents assessable from anywhere. **What do you dislike about Upland InterFAX?** I would like to have an app to use it but no complaints other than that. **What problems is Upland InterFAX solving and how is that benefiting you?** Since I dicovered this program, I have been able to successfully manage my business with ease. I did not have a landline for my business and did not want to obtain a phone just for faxing. When I learned that I could fax by using my email, I was totally blown away. **Official Response from Ginger Swann:** > Thank you for sharing your positive experience with Upland InterFAX, Diana! It's pretty amazing how seamless cloud fax can be - and without a landline! We will certainly take your note about an app into consideration for future product updates. For now, you can easily bookmark a link on your home screen for quick access without needing to worry about outdated versions or app updates. :) Thanks again! We appreciate your review! ### 12. Excellent service and technology **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew R. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2024 **What do you like best about Upland InterFAX?** They provide a great API for our medical software to send HIPAA compliant e-faxes out on behalf of our clients. This software has been highly reliable for over 5 years of use with many clients, many phone numbers, and they have always treated our clients support requests for billing, number changes and other things immediately. The API is very easy to connect with and implement with our software, standard REST interface. **What do you dislike about Upland InterFAX?** Their online portal's user interface was old-looking, that was the only drawback, but recently they have upgraded that too, so it also looks great now. **What problems is Upland InterFAX solving and how is that benefiting you?** Use it for sending faxes from our software and for receiving faxes into our software. **Official Response from Ginger Swann:** > Hi, Andrew - Thanks for leaving such a helpful review! We are pumped to hear InterFAX has been such a reliable solution for your team. We love hearing how much you've enjoyed the sleek new user interface, too! We think it's pretty rad. Thank you for choosing Upland InterFAX for your faxing needs. We appreciate you! ### 13. The best tool for sending and receiving faxes **Rating:** 5.0/5.0 stars **Reviewed by:** sairam c. | operations supervisor, Enterprise (> 1000 emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Upland InterFAX?** Easy to use and install, with a visually pleasing interface, the technical support is excellent and gives quick and accurate answers **What do you dislike about Upland InterFAX?** Nothing, I have had a rewarding user experience **What problems is Upland InterFAX solving and how is that benefiting you?** Send and receive faxes without hassle, eliminate the use of fax machines, track and confirm receipt of faxes. **Official Response from Ginger Swann:** > Hi, Sairam. Thank you for sharing your positive experience with Upland InterFAX. We're delighted to hear that you have had a rewarding user experience and that our cloud fax service has been beneficial in sending and receiving faxes without hassle. If there's ever anything you need, please let us know! ### 14. Simple and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Christian C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2024 **What do you like best about Upland InterFAX?** In my business communicating directly with government agencies by fax while I am on the phone is crucial and frequent, and whenever I send a fax via InterFAX, it arrives quickly, efficiently, and wholly. What else would I need? Customer service is thorough and very helpful (thanks, Kaleb!). It bears mentioning that a CTO client of mine in the tech app development world recommended InterFAX to me. **What do you dislike about Upland InterFAX?** Nothing--it works better than expected and had more features I still need to explore. **What problems is Upland InterFAX solving and how is that benefiting you?** Quickly and efficiently responding to IRS and state notices that require immediate faxing is a problem easily solved by InterFAX. **Official Response from Ginger Swann:** > Hi, Christian! We're thrilled to hear that Upland InterFAX has been instrumental in helping you communicate with government agencies efficiently. We're also glad to hear that our customer service team has been helpful. Kaleb is the real deal! Thank you for choosing InterFAX! ### 15. Interfax the one and only **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2024 **What do you like best about Upland InterFAX?** Easy setup Can easily send faxes Being able to manager users. Customer Support is spot on. Using every single day Easy to integrate into other daily things **What do you dislike about Upland InterFAX?** Sometimes can be a bit buggy with the UI Slight learning curve **What problems is Upland InterFAX solving and how is that benefiting you?** More reliable, trustyworth faxing system compared to an older system. **Official Response from Ginger Swann:** > We're glad to hear that you find Upland InterFAX easy to set up and integrate into your daily tasks. Our customer support team is dedicated to providing detailed assistance whenever you may need it, so please don't hesitate to reach out if you encounter challenges with the UI. We're here to help! ### 16. Easy System **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Upland InterFAX?** Its easy to learn and easy to send faxed/recieve confirmation **What do you dislike about Upland InterFAX?** I dislike that I can see everyone else queue **What problems is Upland InterFAX solving and how is that benefiting you?** I am able to now fax directly from my computer and not having to waste paper printing just to fax it. **Official Response from Ginger Swann:** > We're glad to hear that you find Upland InterFAX easy to use and that it has helped you save paper by faxing directly from your computer. That's great! It sounds like you're the primary/account manager who has access to all the settings and the ability to see everyone's queue (which is by design). To solve this, you can easily create a new account user and assign normal settings to that user - then log in as that user you'll be able to see only the queue that's assigned to you. If you need any help doing this, please don't hesitate to reach out to our customer support team! We're always happy to help. ### 17. Great portal and fast customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2024 **What do you like best about Upland InterFAX?** Great and friendly portal, fast reply on customer support **What do you dislike about Upland InterFAX?** I don't like that there is a limit on testing using the dev account. We low credits, I always need to ask for more credits to customer support. **What problems is Upland InterFAX solving and how is that benefiting you?** It solves our problem of sending fax to our customers. **Official Response from Ginger Swann:** > We're glad to hear that you find our portal user-friendly and that you appreciate our fast customer support! Anytime you need credits for testing, please let us know - we are happy to assist! ### 18. Simple to use system, works well **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel M. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2024 **What do you like best about Upland InterFAX?** Its very easy to use and configure, especially for IT admins. **What do you dislike about Upland InterFAX?** No way to bulk import permitted email senders. **What problems is Upland InterFAX solving and how is that benefiting you?** No need for a physical fax machine or fax server. **Official Response from Ginger Swann:** > Hi, Daniel. Thanks for taking the time to leave such a great review of Upland InterFAX! The ability to bulk import permitted email senders is an area of enhancement that is currently being considered in our product roadmap, so thank you for mentioning it in your review. We really appreciate your input! ### 19. Quick and Convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2024 **What do you like best about Upland InterFAX?** It is quick and convenient. It already has a preset cover sheet so all I have to do is upload the document I want to send from my computer, put in the fax number and subject line and hit send. It saves paper and time for me. I use it quite often and I use to share the fax with the front desk so it was always a pain when I would have to leave my office to go to the front desk fax and wait until I got confirmation. I work alone in a Lab, so it is nice to be able to fax things in my office from my desk. **What do you dislike about Upland InterFAX?** It is rare - but when a fax does not get sent, there is no notification of it. You do have to manually check to make sure faxes are sent or non-delieverable **What problems is Upland InterFAX solving and how is that benefiting you?** Saving paper is a big plus. Our company is trying to do everything electronically, so that benefits our company goals. It also helps workflow because like I stated before, I work alone and had to walk to the front to fax things. If someone dropped of blood in the Lab and I am not there, due to being in the front faxing information, then patient care would be delayed. **Official Response from Ginger Swann:** > Thank you for sharing your positive experience with Upland InterFAX. We're pleased to hear that the preset cover sheet and ease of use have saved you time and paper - that's a huge win! Our team understands your frustration with the lack of notification for undelivered faxes and will look into this issue. We're glad to hear that Upland InterFAX is helping to streamline your workflow and contribute to your company's electronic goals. ### 20. Easiest Fax Set up Ever **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Upland InterFAX?** The customer service. The quick, easy integration and implementation. The platform is user-friendly. **What do you dislike about Upland InterFAX?** I wish we had started using InterFAX sooner. **What problems is Upland InterFAX solving and how is that benefiting you?** We have had problems with our fax lines going offline and not receiving faxes. We didn't have a way of knowing the lines were down until we got complaints from our customers and vendors. **Official Response from Ginger Swann:** > Thanks for taking the time to leave such a helpful review! We're thrilled to hear that you found our customer service to be a standout feature of Upland InterFAX. We strive to provide quick and easy integration and implementation, and we're glad to hear that you found the platform user-friendly! ### 21. Live with InterFAX **Rating:** 5.0/5.0 stars **Reviewed by:** charles f. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Upland InterFAX?** I like the interface with my ATOM software and the ease of use. Fast & accurate. **What do you dislike about Upland InterFAX?** Maybe the way to add cover pages. Seems a little cumbersome. **What problems is Upland InterFAX solving and how is that benefiting you?** Timely faxes to receipents **Official Response from Ginger Swann:** > Hi, Charles! We're glad to hear that you find our interface easy to use and that it integrates well with your ATOM software - that's a huge win! We appreciate your feedback about the cover page feature and will take it into consideration for future improvements. Appreciate you taking the time to leave a positive review! ### 22. Absolutely great customer service and easy of use product **Rating:** 5.0/5.0 stars **Reviewed by:** Fidel Angel Q. | Information Technology Business Partner, Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2024 **What do you like best about Upland InterFAX?** Ease of use. Sending and receiving faxes is made very easy. I especially love the customer service experience. Jack Z in particular has been great in answering our questions and providiing overall great support. **What do you dislike about Upland InterFAX?** There isn't anything to dislike. It's a great product. **What problems is Upland InterFAX solving and how is that benefiting you?** There are clients who still use fax. It's a reality even these many years in with the use of email. To keep good communication with clients, we must avail ourselves of all tools that facilitate this. Interfax does. **Official Response from Ginger Swann:** > Thank you for your positive feedback! We're glad to hear that you find our product easy to use and that our customer service has been helpful, especially Jack! We appreciate your business and look forward to continuing to support your fax communication needs. ### 23. Interfax is very user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Upland InterFAX?** I love that you can drag to add documents to fax. **What do you dislike about Upland InterFAX?** Locating archieved faxes can be difficult. **What problems is Upland InterFAX solving and how is that benefiting you?** Great as a alternative to traditional fax machine. Saves space and great for remote workers. **Official Response from Ginger Swann:** > Thanks for taking the time to leave such a great review! We're glad to hear that you find InterFAX user-friendly and that you enjoy the drag-and-drop feature for adding documents to fax. We also appreciate your note about having difficulty locating archived faxes. We'll take a closer look at that and consider making adjustments so it's easier for everyone to navigate. We value your feedback! ### 24. Interfax works well for what we need **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Upland InterFAX?** The Interfax API is fairly easy to use which is what we needed **What do you dislike about Upland InterFAX?** The User Interface is a little dated and clunky but it gets the job done. **What problems is Upland InterFAX solving and how is that benefiting you?** InterFAX allowed access to the faxes through API as we run a number of algorithms against the faxes to decide what to do with the content in them **Official Response from Ginger Swann:** > Thank you for taking the time to review our services! It's great to hear that InterFAX's API has been beneficial for your business in processing faxes efficiently. We are constantly making updates to our user interface, so stay tuned! If you have any specific suggestions on how we could improve it for your particular business, please reach out to your account manager and let us know. We'd love to take them into consideration for future enhancements. Thanks again! ### 25. Interfax Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2024 **What do you like best about Upland InterFAX?** Easy to send faxes, appreciate the email verification stating the fax went thru. **What do you dislike about Upland InterFAX?** Dislike the newest way you have to download the faxes to be able to print. I prefer the older version. **What problems is Upland InterFAX solving and how is that benefiting you?** I appreciate that I can use the website to look up faxes that we may have missed. **Official Response from Ginger Swann:** > Thanks for your review! We're pumped to hear that you find it easy to send faxes with InterFAX and that you appreciate the email verification. Thanks for the feedback on your preference for the older version of downloading faxes. We'll certainly take that into consideration for future updates. ### 26. Interfax user **Rating:** 3.0/5.0 stars **Reviewed by:** Rachael W. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2024 **What do you like best about Upland InterFAX?** It is very reasonably priced. The software is somewhat user friendly. **What do you dislike about Upland InterFAX?** I had difficulty creating contacts and saving them in my address book for future use. **What problems is Upland InterFAX solving and how is that benefiting you?** It solved my problem of needing a physical fax machine. **Official Response from Ginger Swann:** > Thank you for your feedback, Rachael! We're glad to hear that you find our pricing to be reasonable and the software user-friendly. We apologize for the difficulty you experienced with creating and saving contacts and we will work on improving this feature for a better user experience. In addition to our rockstar support team that is always willing to help, I wanted to make sure you have the link to our help site for customizing settings and creating/saving contacts. https://help.uplandsoftware.com/interfax/2.0/en/settings/my-settings/contact-lists.htm Thanks again! ### 27. Fast and efficient service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Upland InterFAX?** Easy to use, status bar which lets you know the status of your transmissions and the fact that I get email confirmations once completed. **What do you dislike about Upland InterFAX?** I don't dislike anything about the product **What problems is Upland InterFAX solving and how is that benefiting you?** When we went remote due to COVID we need a safe online faxing service to address our faxing needs. **Official Response from Ginger Swann:** > We're thrilled to hear that you find our service fast and efficient, and that you appreciate the status bar feature and email confirmation features. Thank you for choosing Upland InterFAX for your online faxing needs! ### 28. InterFax changed our business for the better **Rating:** 5.0/5.0 stars **Reviewed by:** Kayla F. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Upland InterFAX?** We were looking for a secure service with limited issues/interruptions. We have found that in InterFAX. It is extremely user friendly and allows for increased efficiency of our team. We have ZERO issues with vendors having an inability to get faxes to and from us securely. The implemenation was so easy and the tech support/customer service is personal and rapid! **What do you dislike about Upland InterFAX?** InterFAX was initially an increased cost for us based on our prior provider. However, the features gained through InterFAX as well as the increased efficiency of our team, as well as, the captured referrals from faxes that were now able to get through that weren't easily offset the change in cost. **What problems is Upland InterFAX solving and how is that benefiting you?** We were unable to receive faxes from some referral sources based on security issues. InterFAX has completely eliminated that. Email to fax is a game changer for us. Our team is able to processes faxes much more quickly and efficiently. **Official Response from Ginger Swann:** > We're thrilled to hear that InterFAX has had such a positive impact on your business, Kayla! It's great to know that our secure and user-friendly service has increased your team's efficiency and eliminated issues with receiving faxes. We appreciate your feedback and are glad to have you as a satisfied customer. ### 29. Fast respond, Easy to use plate form **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Upland InterFAX?** I like their quick respond to questions and error that may occurs. I like the simplicity of the website, and the detail it provides for day to day need to perform my job. We also use interfax to integrate with our LIS, and it has been working well and have minor issues. **What do you dislike about Upland InterFAX?** I dislike that interfax remove history of faxes after 60 days. I know they have all the transaction on their back that we can reach out to obtain. But I like having all the transaction and history at the tip of my fingers. **What problems is Upland InterFAX solving and how is that benefiting you?** It helps us communicate with our clients via fax. It helps us reach out client that is still using trasitional fax or efax verses email. **Official Response from Ginger Swann:** > We're glad to hear that you find our platform easy to use and appreciate our quick responses. We understand the importance of having a detailed and reliable service for your day-to-day needs. If you're still having trouble accessing your fax history, please don't hesitate to reach out to your CSM for help! ### 30. This is a great platform for electronic faxing. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2024 **What do you like best about Upland InterFAX?** The system is very easy to use. The web interface is user friendly. **What do you dislike about Upland InterFAX?** Charge per page and not unlimited. If you or your company fax a lot, this may get a bit pricey. **What problems is Upland InterFAX solving and how is that benefiting you?** Saves paper and time. **Official Response from Ginger Swann:** > We're thrilled to hear that you find our platform easy to use and that it helps save paper and time. We also appreciate your feedback on pricing and will take that into consideration as we evaluate our custom pricing packages. Thank you for your valuable feedback! ### 31. Users Very Satisfied **Rating:** 5.0/5.0 stars **Reviewed by:** Armando M. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Upland InterFAX?** I had one issue and their support was quick to respond and offer multiple solutions. My issue was also resolved quickly. Other than that one issue which was my own, none of my company users have had any issues, ever. **What do you dislike about Upland InterFAX?** I have none. It's too easy to use and very affordable. **What problems is Upland InterFAX solving and how is that benefiting you?** We no longer need on prep fax machines/lines. It simplifies faxing for our users since they can send faxes via a web based site. **Official Response from Ginger Swann:** > Hi, Armando! We are thrilled to hear that you had a positive experience with our support team and that our service has simplified faxing for your company. Thank you for choosing Upland InterFAX! ### 32. Easy Integration with .NET Application **Rating:** 4.5/5.0 stars **Reviewed by:** Evan A. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Upland InterFAX?** InterFAX was very easy to integrate into an existing .NET application. The coding examples provided on the website were spot on, and we were up and running very quickly! The cost per fax is very reasonable, especially when purchasing in bulk by setting up a credit. I also like the privacy settings and BAA offerings which help with HIPAA compliance. **What do you dislike about Upland InterFAX?** I don't have any complaints. It's a great product! **What problems is Upland InterFAX solving and how is that benefiting you?** We needed to fax lab results from our custom lab management system. We needed our system to be able to track faxes through to delivery, so it could record success/failure for auditing purposes. **Official Response from Ginger Swann:** > We're thrilled to hear that you found our integration process with .NET application to be easy and efficient. Our goal is to provide seamless integration and we're glad to hear that the coding examples were helpful! We appreciate your feedback on our reasonable pricing and privacy settings as well. Thank you for choosing Upland InterFAX, Evan! ### 33. Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Michael W. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about Upland InterFAX?** Easy to use - It intergrates nicely with our CRM and works great. Had Ringcentral in past but this is much better. Customer support was great in setting it up. **What do you dislike about Upland InterFAX?** I am sure I may find something but as of right now I haven't found anything yet. **What problems is Upland InterFAX solving and how is that benefiting you?** We attached to our CRM so everyone in office has access to ibncomeing and out going faxes. **Official Response from Ginger Swann:** > Michael, thank you for sharing your positive experience with Upland InterFAX! We're glad to hear that it has been a better solution for your needs compared to Ringcentral. If you ever encounter any issues or have suggestions for improvement, please feel free to reach out to us. ### 34. Excellent Application **Rating:** 5.0/5.0 stars **Reviewed by:** Elgin G. | Region VP, Enterprise (> 1000 emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Upland InterFAX?** The Ease of Use and Ease of Implementation. **What do you dislike about Upland InterFAX?** The Integrated APP on the Bizhub device could be a little faster to respond **What problems is Upland InterFAX solving and how is that benefiting you?** The customer wanted to reduce the cost of POTS lines and enable digital faxes at over locations **Official Response from Ginger Swann:** > We're glad to hear that you find Upland InterFAX easy to use and implement, Elgin. We appreciate your feedback about the integrated app speed and will share it with our development team for further improvement. Thank you for taking the time to leave this wonderful review! ### 35. Easy to use tool with good support **Rating:** 5.0/5.0 stars **Reviewed by:** Suphada S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2024 **What do you like best about Upland InterFAX?** I like that it integrates well, its easy to use drag and drop and has useful features and getting email notifications is great. **What do you dislike about Upland InterFAX?** At the moment I dont have any displeasure. **What problems is Upland InterFAX solving and how is that benefiting you?** This tool is great fo faxing and being able to track faxes to delivery which has been a positive experience. **Official Response from Ginger Swann:** > Thank you for sharing your positive experience with Upland InterFAX, Suphada! We're glad to hear that the tool is meeting your faxing needs and that you find it easy to use with helpful features. We appreciate your feedback and support! ### 36. Awesome, very user friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2024 **What do you like best about Upland InterFAX?** This was very easy for me to learn to use and I am not technologically inclined. **What do you dislike about Upland InterFAX?** So far I like everything! Great customer service! **What problems is Upland InterFAX solving and how is that benefiting you?** This has allowed me to be able to fax from home rather than waiting til I am at the facility which is usually the next day. **Official Response from Ginger Swann:** > We're thrilled to hear that you found Upland InterFAX user-friendly and easy to use! Our goal is to make faxing as simple as possible for all users, regardless of their technical expertise. ### 37. Just what my business needed **Rating:** 5.0/5.0 stars **Reviewed by:** Adrienne M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2024 **What do you like best about Upland InterFAX?** I like that it supports HIPAA compliance and has a price structure that fits my needs. **What do you dislike about Upland InterFAX?** Occasionally I get feedback that some pages I send are blurry. **What problems is Upland InterFAX solving and how is that benefiting you?** Communicating within HIPAA compliant methods **Official Response from Ginger Swann:** > Thank you for your feedback, Adrienne! We're pleased to know that Upland InterFAX is helping you communicate within HIPAA compliant methods. We're sorry to hear about the occasional issue with blurry pages and will investigate this further to improve the quality of our service. We appreciate you taking the time to leave a review! ### 38. BEST FAX COMPANY EVER !!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Marbelyne M. | Immigration Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Upland InterFAX?** Easy, Efficient, and Great Prices!!!!!!! **What do you dislike about Upland InterFAX?** Nothing, everything was great , no issues! **What problems is Upland InterFAX solving and how is that benefiting you?** I help us transfer documents **Official Response from Ginger Swann:** > Hi, Marbelyne. Thank you for sharing your positive experience with Upland InterFAX! We're glad to hear that our service has been easy, efficient, and cost-effective for you. ### 39. AMAZING! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Upland InterFAX?** I love how easy everything is on my computer. Recieving notification in my email about my inbound faxes is amazing! GREAT customer service from Jack, helped me set up and always a call or email away, great service!! **What do you dislike about Upland InterFAX?** I haven't disliked anything about it. I recieved good customer service. **What problems is Upland InterFAX solving and how is that benefiting you?** online faxing **Official Response from Ginger Swann:** > We're so pumped to hear that you find Upland InterFAX so easy to use and that you've had a great experience with our customer service team, especially Jack - We think he's pretty darn great, too! We're always here to help, so don't hesitate to reach out if you need anything. Thanks for your review! ### 40. Competent, Courteous, and Quick **Rating:** 4.5/5.0 stars **Reviewed by:** Jonathan D. | VP of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Upland InterFAX?** Four years ago, we added an integration with Upland InterFAX to our practice management suite / EMR. We have thousands of clients rely on this service daily. We are very pleased with the quality and features of the software and with the speed and accuracy of their Customer Success Team. Kaleb Williams, in particular, plays an integral role in supporting our organization. Kaleb's personable and professional approach is top notch. **What do you dislike about Upland InterFAX?** There are no significant unresolved issues. **What problems is Upland InterFAX solving and how is that benefiting you?** Rehab practices rely on HIPAA-compliant security measures and convenient ease of use when sending and receiving electronic faxes. Upland InterFAX allows these clients to streamline these business functions within their practice management solution. **Official Response from Ginger Swann:** > Hey, Jonathan! We appreciate your kind words about our software and the support provided by Kaleb Williams. He's a true rockstar! We strive to provide top-notch service and are pleased to hear that it has been beneficial for your organization. Thanks for choosing Upland InterFAX! ### 41. Good solution for fax services **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel S. | Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2024 **What do you like best about Upland InterFAX?** Easy to work with, alway help and accomodating, Reviewing inbound and outbound through dashboard reports is easy and setting up new accounts is simple and fast. Our teams used the services on a daily basis. **What do you dislike about Upland InterFAX?** There is nothing that I dislike about Interfax **What problems is Upland InterFAX solving and how is that benefiting you?** providing our users the ability to fax customers via email through interfax services **Official Response from Ginger Swann:** > Hi, Rachel! We're glad to hear that you find our InterFAX services easy to work with and accommodating. We strive to provide a seamless experience for our customers! ### 42. Needs some work for our agency **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2024 **What do you like best about Upland InterFAX?** Ability to drag and drop documents/ attachments. Customer service processes not helpful, no resolution to my problem **What do you dislike about Upland InterFAX?** Fax confirmation sheet does not include an image of the cover sheet combined with details of fax confirmation **What problems is Upland InterFAX solving and how is that benefiting you?** Allows us to fax online **Official Response from Ginger Swann:** > Thank you so much for taking the time to leave a review of our cloud fax services. We really appreciate it and we're glad to hear that the ability to drag and drop attachments is helpful for you! We would be happy to talk with you about the challenges you've faced with the fax confirmation. In a nutshell, it's meant to protect sensitive information as well as serve as a confirmation that the fax was sent by providing associated details of the transmission. However, we do recognize your requirement and will add it to our consideration for future product enhancements. I would love to personally connect you with one of our amazing support team members to help remedy any other issues you've encountered. You can reach out to me at gswann@uplandsoftware.com. Thanks again! ### 43. Has been very easy to use, but does log you out quickly **Rating:** 4.0/5.0 stars **Reviewed by:** Sara D. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Upland InterFAX?** Very easy to navigate and access recieving faxes and sending **What do you dislike about Upland InterFAX?** The system logs you out very quickly, so you cannot return throughout the day without having to log back in. **What problems is Upland InterFAX solving and how is that benefiting you?** Sending faxes to various health providers **Official Response from Ginger Swann:** > Hi, Sara! We're glad to hear that you find Upland InterFAX easy to use. We understand the frustration of being logged out to ensure the security of confidental information. Thanks for your helpful feedback! ### 44. My experience with the interfax implementation was very easy! **Rating:** 4.5/5.0 stars **Reviewed by:** Stephanie S. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Upland InterFAX?** It is very convenient and super helpful to our busy nurses. It has also helped with saving paper and keeping our printing to a minimum. Interfax is very user friendly and required very minimal training for our staff. The features are also quite nice. Hunter was great to work with! He was very helpful and readily available to answer questions. The transition from traditional fax to interfax was almost seamless. **What do you dislike about Upland InterFAX?** Compared to a traditional fax, I dont really see a downside. **What problems is Upland InterFAX solving and how is that benefiting you?** Saving on paper cost. Streamlining operation processes. Organization. **Official Response from Ginger Swann:** > We are thrilled to hear that you found InterFAX to be convenient, user-friendly, and helpful in saving paper. We're also glad to hear that Hunter provided great support during the transition. Thank you for sharing your positive experience, Stephanie! ### 45. Easy to use fax solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2024 **What do you like best about Upland InterFAX?** Drag n drop documents Easy to use send-receive interface **What do you dislike about Upland InterFAX?** Fax quality (when sending) no other for now **What problems is Upland InterFAX solving and how is that benefiting you?** replacing old system **Official Response from Ginger Swann:** > Thank you for the positive feedback on the ease of use and send-receive interface of our fax solution. We apologize for the fax quality issue you've experienced and would like to work with you to improve that. Please contact our support team so we can address this for you. ### 46. A great experience **Rating:** 4.5/5.0 stars **Reviewed by:** Richard A. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Upland InterFAX?** The support team is very responsive and supportive. The platform's configuration interface is decently easy to use, and implementation is pretty straightforward **What do you dislike about Upland InterFAX?** A proactive monitoring of failures in test environments will greatly enhance the support- for now, this is intermittent **What problems is Upland InterFAX solving and how is that benefiting you?** Integrating faxing capabilities with our online healthcare platform to handle inbound and outbound faxes for client entities like pharmacies, insurance companies, etc **Official Response from Ginger Swann:** > Hi, Richard! Thank you for your positive feedback about our responsive and supportive support team, as well as the ease of use of our platform's configuration interface. We understand the importance of proactive monitoring and will work on enhancing this aspect for a more seamless experience. ### 47. InterFax review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Upland InterFAX?** Interfax is a reliable bridge between traditional and digital communication. Seamlessly integrating with our modern workflows to offer a secure, paperless route for transmitting documents. With email integration, it eliminates the need for desktop fax clients or bulky hardware. The Interfax support team has been critical to our success, they have been a great partner from general inquiries to port requests. **What do you dislike about Upland InterFAX?** The online interface has had some growing pains, but it's been getting better over the past few years. When the online admin portal lacks functionality, the Interfax support team steps in to assist. **What problems is Upland InterFAX solving and how is that benefiting you?** A secure, paperless route for transmitting fax documents via email. **Official Response from Ginger Swann:** > Thank you for taking the time to leave such a helpful review! We apologize for any inconvenience caused by the growing pains in our online interface, but hopefully our newest product update has made your user experience more smooth and seamless. Our support team is always ready to assist when needed, so please don't hesitate to reach out if you need us! ### 48. Service has been excellent, we've moved traffic from other vendors and consolidated with Upland **Rating:** 4.5/5.0 stars **Reviewed by:** Stephanie H. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Upland InterFAX?** The Account Management, I have worked with Mark Hardin and Kaleb Williams for years and they have fabulous over the years. Whether it's been normal maintenance or porting or many of my silly questions, both have always done a fabulous job of supporing us. **What do you dislike about Upland InterFAX?** I don't have anything negative to say about our service. **What problems is Upland InterFAX solving and how is that benefiting you?** PCI enabled services **Official Response from Ginger Swann:** > Thanks for taking the time to leave a review, Stephanie! We agree, Mark and Kaleb are the best of the best. Glad to hear you've been so pleased with InterFAX! ### 49. Outstanding cloud-based HIPAA-protected FAX Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Upland InterFAX?** Upland InterFAX has not only been a great replacement for our on-prem solution(s) from acquired companies - centralizing into one service. Their UI is very effective. They have an API to automate receipt of FAXs into our operational systems. Their support is responsive, helpful, and effective. **What do you dislike about Upland InterFAX?** There are some elements of the account provisioning and reporting elements that they continue to work on that I would like to see improved - but far and away much better than other alternatives we reviewed. Would DEFINITELY like to see InterFAX integrate an SSO solution into their native product! **What problems is Upland InterFAX solving and how is that benefiting you?** In healthcare, we still rely heavily on FAXs. Some of our large Pharma clients have thousands of daily FAXs - so managing large scale, multi-client accounts is great. The API that allows us to automate movement of FAXs is key. **Official Response from Ginger Swann:** > We're thrilled to hear that Upland InterFAX has been a great replacement for your on-prem solutions and that our UI and API have been effective for your operational systems. We appreciate your feedback on account provisioning and reporting elements and are continuously working to improve these areas. And good news - we now have support for SSO through open ID, Connect, and SAML. Thank you for sharing how Upland InterFAX is benefiting your healthcare operations! ### 50. Project Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Robin R. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Upland InterFAX?** Fast, service. Great Customer Service. With the sending of an email within a few days we have the fax number that we to begin our process of opening new locations. **What do you dislike about Upland InterFAX?** Very satisfied with Upland at this time no dislikes. **What problems is Upland InterFAX solving and how is that benefiting you?** Upland stays up to date wih the latest technology. **Official Response from Ginger Swann:** > Hi, Robin. We're thrilled to hear that you are satisfied with our fast and great customer service! We strive to provide efficient and reliable fax solutions to help businesses like yours open new locations seamlessly. ## Upland InterFAX Discussions - [Has Upland InterFAX stayed reliable for you, even with a clunky-looking interface?](https://www.g2.com/discussions/has-upland-interfax-stayed-reliable-for-you-even-with-a-clunky-looking-interface) - 1 comment, 1 upvote - [View Upland InterFAX pricing details and edition comparison](https://www.g2.com/products/upland-interfax/reviews?page=3&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+23%3A31%3A50+-0500&secure%5Bsession_id%5D=9f0f8d8d-baa4-4ac6-885e-37e8bdb17148&secure%5Btoken%5D=1e6d56a39bbe765f9ba44547924a40bfdddca38e5b2b69399133195e373edcb1&format=llm_user) ## Upland InterFAX Integrations - [Epic](https://www.g2.com/products/epic/reviews) - [GHL](https://www.g2.com/products/ghl/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [OncoEMR](https://www.g2.com/products/oncoemr/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [SMTPServer](https://www.g2.com/products/smtpserver/reviews) ## Upland InterFAX Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Documents** - Editing - Fax to Email - Document Storage - Secure Data Storage - Electronic Signature **Agentic AI - Online Fax** - Autonomous Task Execution - Cross-system Integration - Active Directory Integration - Third-Party Integrations - File Transfer **Sending** - Fax Number - Existing Numbers - Cross-Platform Sending - Unlimited Sending - Contact Management - Alerts - Print Management - File Management - Invoice Management - Email Management - Compliance Management - Communication Management - Call Center Management - User Management - Email to Fax - Fax Management **Additional Functionality** - Full Text Search - HIPAA Compliant - Audit Trail - Delivery Tracking - Multiple Format Support - Access Controls/Permissions - FoIP - Purchasing & Receiving - SMS Messaging - CRM - Whitelisting/Blacklisting - Status Tracking - Multiple User Accounts - Archiving & Retention - Encryption - Document Templates - Generative AI - Self Service Portal - Electronic Faxes - Collaboration Tools - AI Copilot - Voice Mail - Automated Routing - Reporting & Statistics - API - Alerts/Notifications - Caller ID - SSL Security - Role-Based Permissions - Activity Tracking - Monitoring - Contact Database ## Top Upland InterFAX Alternatives - [eFax Online Fax Service](https://www.g2.com/products/efax-online-fax-service/reviews) - 4.4/5.0 (204 reviews) - [iFax](https://www.g2.com/products/ifax/reviews) - 4.7/5.0 (466 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,391 reviews)