Upland InterFAX Reviews & Product Details

Upland InterFAX is an enterprise-class cloud fax solution designed to facilitate the sending and receiving of documents for global organizations. This innovative platform streamlines digital workflows while enhancing fax capabilities for AI-driven data processing. By leveraging cloud technology, InterFAX allows businesses to operate efficiently, regardless of their physical location, making it an essential tool for modern workplaces. The target audience for Upland InterFAX includes businesses of all sizes that require reliable and secure document transmission. This solution is particularly beneficial for organizations with remote workforces, as it enables employees to manage their faxing needs from anywhere, thus improving productivity. InterFAX is well-suited for industries such as healthcare, finance, and legal services, where secure document handling is paramount. With its robust features, it addresses the challenges of traditional faxing methods by offering a more streamlined and efficient approach. One of the key features of Upland InterFAX is its seamless integration with various applications, allowing users to incorporate faxing capabilities directly into their existing workflows. This is complemented by a scalable and customizable Developer API, which provides organizations with the flexibility to tailor the solution to their specific needs. By automating fax processes, businesses can reduce manual errors and save time, ultimately leading to enhanced operational efficiency. Additionally, Upland InterFAX prioritizes security, ensuring that sensitive information is protected during transmission. The platform complies with industry standards, making it a trustworthy choice for organizations that handle confidential documents. The ability to enhance faxes for AI-driven data processing further distinguishes InterFAX from traditional fax solutions, as it enables users to extract valuable insights from their documents, facilitating better decision-making. Overall, Upland InterFAX stands out in the cloud fax category by offering a comprehensive solution that meets the demands of modern businesses. Its combination of ease of use, robust security features, and integration capabilities makes it a valuable asset for organizations looking to improve their document management processes. By embracing this cloud-based solution, companies can enhance their workflows and adapt to the evolving landscape of remote work.

Seller

Upland Software

Discussions

Upland InterFAX Community

Languages Supported

German, English, Hebrew, Italian, Japanese, Spanish, Turkish

Solution Type

Best-of-Breed

Overview by

Ginger Swann

Used by EPIC Insurance Brokers & Consultants and 2 others

Beta

Pricing

Pricing provided by Upland InterFAX.

Fax + 200

$9.95

Per Month

View More Pricing Information

Upland InterFAX Integrations

(6)

Verified by Upland InterFAX

Michael M.

Registered Certified Peer Recovery Specialist

Mid-Market (51-1000 emp.)

4/8/2026

"Effortlessly Reliable Fax Service"

5/5

What do you like best about Upland InterFAX?

I love the simplicity and consistency of Upland InterFAX. The send fax feature is invaluable, but the fax history has been a lifesaver more than once. I find the initial setup very easy and user-friendly. I have not had a single problem with the system! Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

None! Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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Hi Michael! We're thrilled to hear that you find Upland InterFAX to be simple, consistent, and invaluable for your faxing needs. We're also glad to hear that the system has been reliable for you. Thank you for your feedback!

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

4/13/2026

"Slow to Load, Needs Better Fax Organization and Visual Clarity"

2.5/5

What do you like best about Upland InterFAX?

It works reasonably well and gets the faxes to their destination. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

It is slow to load when I print to fax. I wish the list of my faxes was organizable (folders) or color coded for different destination groups. Visually it is a little flat. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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Thank you for taking the time to leave a review! We apologize for the slow loading time when printing to fax. Our team is constantly working on improving the performance to provide a better user experience.

Kattie M.

General Manager

Small-Business (50 or fewer emp.)

10/19/2025

"Interfax Review"

5/5

What do you like best about Upland InterFAX?

System is user friendly. Very easy to use and holds fax history for a while back as well. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

I don't like that you can not get customer servive live most of the time when calling. I usually have to leave a message and they get back to me. My business depends on access to my faxes so I need instant access to someone live. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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Hi, Kattie! We're pleased to hear that you find our system easy to use and reliable for your daily faxing needs. We take your feedback about live customer service availability seriously and are committed to improving our support options for a better customer experience. Be sure to check out our help website as well - hopefully it also helps with any immediate issues you might have! https://help.uplandsoftware.com/interfax/2.0

Victor A.

1/20/2026

"Efficient Fax Solution, Needs Better Confirmation"

4.5/5

What do you like best about Upland InterFAX?

I like how we can upload information quickly and efficiently using Upland InterFAX. The setup process was simple; all I needed was to get my user ID and set up my password. It's been great for us as it offers an alternative way to contact facilities when phone calls aren't working. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

I wish there was a way to confirm that the fax was received successfully. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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Hi, Victor! Thanks for taking the time to leave a review of Upland InterFAX. We're really glad to hear that you find the service efficient and easy to use! We really strive to keep the setup process as simple as we can, so it's good to know it worked so well for you. And good news - you can receive confirmations that your faxes were received successfully! There are a few ways to set this up including through automatic email notifications (Preferences > Outgoing > Authentication & Feedback). If you have any questions or run into any issues with this, don't hesitate to reach out to our support team. We're happy to help!

Matt A.

Small-Business (50 or fewer emp.)

4/13/2026

"Responsive Support and Custom Solutions for Faxing Needs"

5/5

What do you like best about Upland InterFAX?

Lots of potential for further integration if we choose. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

A little more control over the assigned phone numbers and area codes. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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Thank you for your positive feedback, Matt! We're happy to hear that you find our support friendly and responsive, and that the initial setup was simple for you. We appreciate your business and look forward to continuing to provide you with excellent service.

Mohamad M.

Information technology

Mid-Market (51-1000 emp.)

5/5/2026

"Easy-to-Use New Interface"

3.5/5

What do you like best about Upland InterFAX?

They changed the interface, made it really easy to use. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

They need to communicate better when signing off a contract, and explain more about the pricing. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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Hi, Mohamad. We're glad to hear that you find our new interface easy to use! We appreciate your feedback about the contract signing process and pricing, and we will work on improving our communication in those areas.

Ashli N.

Medical Biller and A/R Follow Up Specialist

Mid-Market (51-1000 emp.)

11/17/2023

"Effortless Setup and Reliable Performance"

5/5

What do you like best about Upland InterFAX?

I appreciate the simplicity and easy setup of Upland InterFAX, making it very user-friendly for my team. The reliability of receiving faxes from insurance companies saves me a lot of time on follow-up calls, which is crucial in my medical billing role. Additionally, the user interface is incredibly simple and reliable, which greatly stands out from the competition. The affordable pricing is also a major advantage. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

Can’t think of anything! Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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Hi, Ashli! We are pleased to hear that Interfax has solved the issue of missed faxes for your company, and we are glad that our service has been beneficial to you. Thank you for choosing Upland Interfax for your online faxing needs.

Verified User in Primary/Secondary Education

Enterprise (> 1000 emp.)

4/9/2026

"User Friendly GUI Makes Sending and Receiving Faxes Easy"

4.5/5

What do you like best about Upland InterFAX?

UI is user friendly and easy to send and receive faxes. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

We do not have anything that i can tell negatively. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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It's great to hear that our user friendly UI has made sending and receiving faxes easy for you. Thank you for sharing your experience!

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

1/5/2026

"Effortless Data Extraction and Export Workflow"

4.5/5

What do you like best about Upland InterFAX?

The workflow where we have data extraction actions and a web service action to export data. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

In the workflow, there is an export action, but it does not allow us to export the CSV file for line items. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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Thanks so much for taking the time to leave a review for InterFAX! We're glad to hear that you find our data extraction and export workflow beneficial for your CRM integration. Just knowing that you're able to simplify these processes puts a big smile on our face! We really appreciate your feedback on the CSV export as well. InterFAX exports do actually support the creation of CSV files - if you would like help with that, you can reach out to your CSM or email us at interfax-support@uplandsoftware.com. Thanks again!

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

4/12/2026

"Developer API Makes Integration Possible"

4/5

What do you like best about Upland InterFAX?

That there is a developer API. Not sure Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

Retrieving the faxed document via api. d Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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We're glad you appreciate our developer API! We're constantly working to improve the API and make it easier to retrieve faxed documents. We appreciate your feedback and will use it to make our service even better for you.