Upland InterFAX Reviews & Product Details

Upland InterFAX is an enterprise-class cloud fax solution designed to facilitate the sending and receiving of documents for global organizations. This innovative platform streamlines digital workflows while enhancing fax capabilities for AI-driven data processing. By leveraging cloud technology, InterFAX allows businesses to operate efficiently, regardless of their physical location, making it an essential tool for modern workplaces. The target audience for Upland InterFAX includes businesses of all sizes that require reliable and secure document transmission. This solution is particularly beneficial for organizations with remote workforces, as it enables employees to manage their faxing needs from anywhere, thus improving productivity. InterFAX is well-suited for industries such as healthcare, finance, and legal services, where secure document handling is paramount. With its robust features, it addresses the challenges of traditional faxing methods by offering a more streamlined and efficient approach. One of the key features of Upland InterFAX is its seamless integration with various applications, allowing users to incorporate faxing capabilities directly into their existing workflows. This is complemented by a scalable and customizable Developer API, which provides organizations with the flexibility to tailor the solution to their specific needs. By automating fax processes, businesses can reduce manual errors and save time, ultimately leading to enhanced operational efficiency. Additionally, Upland InterFAX prioritizes security, ensuring that sensitive information is protected during transmission. The platform complies with industry standards, making it a trustworthy choice for organizations that handle confidential documents. The ability to enhance faxes for AI-driven data processing further distinguishes InterFAX from traditional fax solutions, as it enables users to extract valuable insights from their documents, facilitating better decision-making. Overall, Upland InterFAX stands out in the cloud fax category by offering a comprehensive solution that meets the demands of modern businesses. Its combination of ease of use, robust security features, and integration capabilities makes it a valuable asset for organizations looking to improve their document management processes. By embracing this cloud-based solution, companies can enhance their workflows and adapt to the evolving landscape of remote work.

Seller

Upland Software

Discussions

Upland InterFAX Community

Languages Supported

German, English, Hebrew, Italian, Japanese, Spanish, Turkish

Solution Type

Best-of-Breed

Overview by

Ginger Swann

Used by EPIC Insurance Brokers & Consultants and 2 others

Beta

Pricing

Pricing provided by Upland InterFAX.

Fax + 200

$9.95

Per Month

View More Pricing Information

Upland InterFAX Integrations

(6)

Verified by Upland InterFAX

Greg B.

1/23/2026

"Effortlessly Transitioned from Fax Machines"

4/5

What do you like best about Upland InterFAX?

I like that Upland InterFAX provides users with a central secure online location to review both previous and current faxes. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

I don't like that the invoices aren't automatically sent to our business email account every month. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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Hi, Greg! We're glad to hear that you like the central secure online location for reviewing faxes. It's always good to hear how InterFAX is helping organizations work smarter! We'll take your feedback about the invoices not being automatically sent to your business email account into consideration for future improvements. Thanks for taking the time to leave a review!

Verified User in Primary/Secondary Education

Mid-Market (51-1000 emp.)

1/21/2026

"Electronic Faxing Made Easy for Those Rare Paper-Fax Agencies"

5/5

What do you like best about Upland InterFAX?

Electronic faxing is the easiest way to send faxes out to those few agencies that still require paper fax. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

Personally I don't have many instances where I need to fax so my password/user profile keeps getting deactivated in between uses. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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It's great to hear that Upland InterFAX is helping you continue to handle customer requests to send items via fax! That makes us happy to heat! Thank you for sharing your experience.

Vicky C.

Controller

Mid-Market (51-1000 emp.)

5/5/2025

"Affordable business e-fax software support"

5/5

What do you like best about Upland InterFAX?

We love the affordability of e-fax by Interfax. The interface is straightforward and easy to use. We like that you can either log on to the website to view the faxes or it sends an alert email notifying users you have a new fax. The interface is clear, simple and user friendly. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

Would like to have multiple user login information within one company account for security purposes. It would be ideal if the basic plan comes with 2-3 different user login credentials. Review collected by and hosted on G2.com.

What problems is Upland InterFAX solving and how is that benefiting you?

We need a fax service but do not want to have a traditional physical machine in the office. This allows all offsite employees to easily access and send faxes, which is more efficient and practical. The ease of being able to forward the faxes via email is beneficial to the efficiency of the business. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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Hi, Vicky! We're thrilled that InterFAX is meeting your business needs and providing a practical solution for offsite employees. That's always good to hear! Just so you know, you are actually able to create an unlimited number of users - even in the basic plan. If you need help or want to learn more about how to do that, be sure to check out our FAQs (https://help.uplandsoftware.com/interfax/2.0/en/getting-started/faq.htm) or contact your CSM. We're always happy to help!

Jabar A.

Process Specialist

Information Technology and Services

Enterprise (> 1000 emp.)

8/5/2025

"Most Efficient"

4.5/5

What do you like best about Upland InterFAX?

Using this tool for sending and receiving fax documents, and not just receiving faxes, the outlook integrated feature enables the auto mail to the specified list, whomever needs that. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

No nothing dislikes on this tools, except minor lags but those are sorted out. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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Thank you for your feedback, Jabar! We're pleased to hear that you have not encountered any major issues with Upland InterFAX and that it has helped you save time on downloading and managing faxes.

jabar k.

Claims Associate

Information Technology and Services

Enterprise (> 1000 emp.)

8/9/2025

"Excellent quality and value"

4.5/5

What do you like best about Upland InterFAX?

the email integration and bulk download batch on using daily basis, so this master of all software, we can just login and download the received items whenever we needed, and it doesn't require any installation specific things, Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

Minor bugs like load error while downloading the batch items Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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Hi, Jabar. Thank you for sharing your positive experience with our software. We understand the importance of seamless integration and easy access, and we're committed to continuously improving our platform for our users. We really appreciate you taking the time to leave a review!

Daniel K.

Currently retired, but I was a computer support tech

Small-Business (50 or fewer emp.)

1/12/2025

"Unique PayGo and Email fax service"

5/5

What do you like best about Upland InterFAX?

I have used InterFAX for almost 20 years, I think. I do not fax regularly, and this is the only reliable service that had a pay-as-you-go fee schedule. Rather than paying monthly for a service that I used rarely, I could load money into my account and send faxes as needed. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

I would like it if I could print a FAX report showing a successful transmission with a date/time stamp for my records. The table of outgoing faxes is not convincing to some clients who say they did not receive a fax I sent to them. Review collected by and hosted on G2.com.

What problems is Upland InterFAX solving and how is that benefiting you?

Initially, I managed a list of members of an agricultural association. I had to send emails to members with announcements and other documents, but a few of the bigger members did not look at their emails. They preferred to receive fax messages. Rather than make separate provisions for communications, I wanted an email-to-fax service that would let me send mass emails to the member list while the fax-only members received their messages by fax automatically and seamlessly. This has saved me considerable trouble (I would often forget to give the fax-only members their special treatment, and they would miss announcements)

Other email to fax services required that I pay a recurring monthly fee whether I used them or not. InterFAX allowed me to load my account with money to cover faxes, only charging me for faxes that I actually sent. This has been easy and inexpensive.

I also make use of this service for personal faxes when I have needed to send faxes. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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Hi, Daniel - Thank you for sharing your positive experience with Upland InterFAX. We understand the importance of having a reliable and cost-effective solution for your faxing needs. We will take your feedback about the outgoing fax report into account for future enhancements.

Verified User in Medical Practice

Mid-Market (51-1000 emp.)

1/13/2025

"Love EASE of use"

5/5

What do you like best about Upland InterFAX?

I really love how easy it is to use this service. I can send multiple faxes at once and not have to wait for the line to be clear like in traditional faxing methods. Faxes come through quickly, saves on ink and paper and I also don't have to worry about faxes getting misplaced. I can easily track what is coming in, going out, what failed (due to poor fax number), etc. I use this every day, several times a day. Really a game changer! Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

I have not come across anything I dislike. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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Thank you for sharing your positive experience with Upland InterFAX! We're glad to hear that our service has helped you save time, ink, and paper while providing a seamless faxing experience. We love hearing it!

Verified User in Mental Health Care

Small-Business (50 or fewer emp.)

7/21/2025

"Simple, works well"

3/5

What do you like best about Upland InterFAX?

I like that I can purchase packages of outbound faxes. It is relatively simple to use. I appreciate that it is HIPAA compliant Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

I don't like that I cannot purchase packages of inbound faxes. The plans offered seem to be for large companies instead of sole proprietors. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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Thank you for your feedback! We're pleased that you find our outbound fax packages simple to use and appreciate our HIPAA compliance. We understand your frustration with the lack of inbound fax packages and the plans available. We will take your feedback into consideration for future improvements.

Amy D.

Owner

Small-Business (50 or fewer emp.)

5/30/2025

"Easy to use - great customer service"

5/5

What do you like best about Upland InterFAX?

Interfax is so easy to use. And, it allows me to have a fax service digitally. I love that it is paperless. The customer service is great to work with and very helpful. Plus, it is HIPPA compliant. Win, win, win. It is also very reasonably priced. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

I can't think of anything that I don't like about Upland InterFAX. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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Thank you for your positive feedback, Amy! We're glad to hear that InterFAX is meeting your needs for a paperless and compliant fax service. Our team is dedicated to providing excellent customer service and we're happy to hear that it has been helpful for you. It's a win/win for sure!

Steve L.

CEO

Small-Business (50 or fewer emp.)

5/7/2025

"100% Satisfied Client since 2012"

5/5

What do you like best about Upland InterFAX?

I've been using interfax for the last 13 years we recently rebuilt our entire content management system and chose to use their services again Very satisfied with this company. Kaleb is a great customer service rep he always takes care of my company.

Steve Lewis

CEO

Guest Trends Inc. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

Nothing, all good! I truly have nothing bad to say about them. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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Thank you for your kind words, Steve! We're pleased to hear that our services have been beneficial for your company and that Kaleb has provided excellent support. We're grateful for your continued trust and support.