--- title: Upland InterFAX Reviews meta_title: 'Upland InterFAX Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 157 reviews by the users' company size, role or industry to find out how Upland InterFAX works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 157 scale: '5' date_modified: '2026-08-04' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Upland InterFAX Reviews **Vendor:** Upland Software **Category:** [Online Fax Software](https://www.g2.com/categories/online-fax) **Average Rating:** 4.6/5.0 **Total Reviews:** 157 ## About Upland InterFAX Upland InterFAX is an enterprise-class cloud fax solution designed to facilitate the sending and receiving of documents for global organizations. This innovative platform streamlines digital workflows while enhancing fax capabilities for AI-driven data processing. By leveraging cloud technology, InterFAX allows businesses to operate efficiently, regardless of their physical location, making it an essential tool for modern workplaces. The target audience for Upland InterFAX includes businesses of all sizes that require reliable and secure document transmission. This solution is particularly beneficial for organizations with remote workforces, as it enables employees to manage their faxing needs from anywhere, thus improving productivity. InterFAX is well-suited for industries such as healthcare, finance, and legal services, where secure document handling is paramount. With its robust features, it addresses the challenges of traditional faxing methods by offering a more streamlined and efficient approach. One of the key features of Upland InterFAX is its seamless integration with various applications, allowing users to incorporate faxing capabilities directly into their existing workflows. This is complemented by a scalable and customizable Developer API, which provides organizations with the flexibility to tailor the solution to their specific needs. By automating fax processes, businesses can reduce manual errors and save time, ultimately leading to enhanced operational efficiency. Additionally, Upland InterFAX prioritizes security, ensuring that sensitive information is protected during transmission. The platform complies with industry standards, making it a trustworthy choice for organizations that handle confidential documents. The ability to enhance faxes for AI-driven data processing further distinguishes InterFAX from traditional fax solutions, as it enables users to extract valuable insights from their documents, facilitating better decision-making. Overall, Upland InterFAX stands out in the cloud fax category by offering a comprehensive solution that meets the demands of modern businesses. Its combination of ease of use, robust security features, and integration capabilities makes it a valuable asset for organizations looking to improve their document management processes. By embracing this cloud-based solution, companies can enhance their workflows and adapt to the evolving landscape of remote work. ## Upland InterFAX Pros & Cons **What users like:** - Users find Upland InterFAX to be very **easy to use** , appreciating its convenient notifications and seamless integration. (26 reviews) - Users commend Upland InterFAX for its **easy-to-use faxing services** , enhancing efficiency in sending and receiving documents. (24 reviews) - Users find Upland InterFAX to have **setup ease** , making it simple and convenient for infrequent use. (10 reviews) - Users appreciate the **simple design and easy setup** of Upland InterFAX, enhancing user-friendliness and efficiency. (10 reviews) - Users praise Upland InterFAX for its **affordability** , making it a convenient choice for infrequent faxing needs. (8 reviews) - Users value the **ultra reliable service** of Upland InterFAX, enjoying hassle-free faxing and quick delivery consistently. (7 reviews) - Customization (6 reviews) - Helpful (6 reviews) - Email Notifications (5 reviews) - Convenience (4 reviews) **What users dislike:** - Users find the **fax confirmation issues** frustrating, often reverting to traditional methods when the service is down. (9 reviews) - Users find the **export limitations** of Upland InterFAX frustrating, complicating access to important billing information. (2 reviews) - Users are frustrated by the **limited customization options** , particularly for smaller businesses and individual needs. (2 reviews) - Users face **messaging issues** with Upland InterFAX, including limited fail notice notifications and unreliable password reset emails. (2 reviews) - Users note the **outdated design** of Upland InterFAX, though it remains efficient and reliable for their needs. (2 reviews) - Outdated Information (2 reviews) - App Stability (1 reviews) - Billing Issues (1 reviews) - Complex Usability (1 reviews) - Users find the **contact management process confusing** , especially when adding contacts and using the search functionality. (1 reviews) ## Upland InterFAX Reviews ### 1. Sending Faxes Has Never Been Easier User **Rating:** 5.0/5.0 stars **Reviewed by:** Riley . | Medical Records, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about Upland InterFAX?** Sending a fax has never been easier. There's no need for printing or handwriting on documents, waiting by the dial pad to ensure it went through, or wasting paper. It's also incredibly simple to access the history of the documents I've sent. There is no training required; it's very user-friendly and easy to navigate. The pricing is comparable to what you would expect for using a regular fax service. **What do you dislike about Upland InterFAX?** One thing I would like is the ability to view the documents that have been sent at any time. **What problems is Upland InterFAX solving and how is that benefiting you?** Before using Interfax, we struggled with the inefficiencies of our communication processes. Managing faxes manually was time-consuming and prone to errors, which often resulted in delays and frustration within our team and with clients. We faced challenges in ensuring secure and timely document transmission, and tracking sent documents was a hassle. However, after implementing Interfax, we can now send and receive faxes digitally, which has completely transformed our workflow. This change has resulted in significant time savings, as our team no longer spends hours on manual faxing. Our document tracking is now automated, providing us with real-time confirmations and reducing the chance of lost communications. Quantitatively, we’ve reduced our document handling time by about 50%, which has allowed our staff to focus on more critical tasks instead of administrative duties. Additionally, we estimate a cost reduction of approximately 30% on printing, paper, and postage, leading to improved operational efficiency overall. This has not only enhanced our productivity but also led to higher client satisfaction due to faster response times. **Official Response from Ginger Swann:** > Hi, Riley! We're delighted to hear how InterFAX has positively impacted your workflow and communication processes. Your feedback about document visibility is valuable, and we will strive to address this in our future updates. We really appreciate you taking the time to leave such an insightful review! ### 2. User-Friendly Fax Solution with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Circle City N. | administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2026 **What do you like best about Upland InterFAX?** I use Upland InterFAX mostly for sending and receiving fax, and I like that all faxes are in one place. It's pretty user-friendly and straightforward for our purposes, making it easy to use. We often attach files to nearly every fax we send, which is something I value a lot. The initial setup was fairly easy and didn't take much time at all, which I appreciated. **What do you dislike about Upland InterFAX?** I often find that too many or perhaps too large files appear to be uploaded and attached, but then the transmission fails. We've had to send multiple faxes to accommodate many uploaded files so that it can be sent successfully. Also, whenever any fax fails to send, we do not get any notification about this, so we can't attempt to resend it. We have had to try to get in the habit of checking the outbound fax list to ensure that faxes have indeed been sent, but this reduces the program's efficiency and takes up necessary time. **What problems is Upland InterFAX solving and how is that benefiting you?** Upland InterFAX centralizes all my faxes in one place and is user-friendly. **Official Response from Ginger Swann:** > Thank you for highlighting the benefits of Upland InterFAX in centralizing your faxes and providing a user-friendly experience. We will work on addressing the notification and transmission issues to further improve the platform. ### 3. Convenient, Reliable, Timeless - Faxing For Freedom, the Criminal Defense Lawyer's #1 Fax **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph W. | Criminal Defense Lawyer, Legal Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2026 **What do you like best about Upland InterFAX?** It's been a convenient and reliable service for me. I've been using it for almost 15 years and have never had a complaint about it. The ability to send and receive faxes is something a lot of lawyers don't have anymore but I believe that it a fax lends an aura of gravity that an email does not. **What do you dislike about Upland InterFAX?** Initially I did not like the interface - it seemed a little clunky and outdated when I started using it in 2011 or 2012, but now that it's grown on me I realize that this is not a bug but a feature. What I thought was "outdated" was really timeless and reliable. I can't imagine any changes I would make to anything. **What problems is Upland InterFAX solving and how is that benefiting you?** Sending a fax to the booking desk is often the fastest and most reliable way to get the police to speak with me, especially when they seem to do their best to avoid me. **Official Response from Ginger Swann:** > Thanks, Joseph! We're thrilled to hear that Upland InterFAX has been a convenient and reliable service for you for almost 15 years. We understand the importance of being able to send and receive faxes, especially in the legal field. We really appreciate your feedback! ### 4. Real-Time Insights with Full Control Over Sending and Receiving data **Rating:** 5.0/5.0 stars **Reviewed by:** Efrain L. | CARE NAVIGATOR, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2026 **What do you like best about Upland InterFAX?** I like the fact that you can look at the all the information in real time when and you can also have control of what your sending and receiving **What do you dislike about Upland InterFAX?** Sometimes when it has bugs it takes a long time for you to get a Facts but after I guess the volume goes down you're able to retrieve all the information and it's great **What problems is Upland InterFAX solving and how is that benefiting you?** Time is the most important thing and I believe you know with all the integrations they put up together it's great that this two tools merge to make it better **Official Response from Ginger Swann:** > It's great to hear that you find the real-time insights and control over sending and receiving data valuable in Upland InterFAX. We're sorry to hear about the challenges you've faced with bugs, and we're actively working on enhancing our system to provide the most reliable service. Thank you for bringing this to our attention. ### 5. Effortless, Reliable Cloud Faxing That Fits Right Into Your Workflow **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2026 **What do you like best about Upland InterFAX?** What I like most about Upland InterFAX is how easy it makes something that's traditionally a hassle. Being able to send and receive faxes right from email or existing business applications saves time, and the cloud-based setup means there's no fax machine to maintain. It's a simple, reliable solution that just fits into your workflow. **What do you dislike about Upland InterFAX?** One thing I'd like to see improved is the user interface—it can feel a bit dated compared to newer cloud applications. A more modern design and enhanced reporting options would make the overall experience even better. **What problems is Upland InterFAX solving and how is that benefiting you?** Upland InterFAX helps us securely send and receive important documents without relying on physical fax machines. It streamlines our workflow, saves time, and makes it easy to keep communications organized while meeting compliance needs. **Official Response from Ginger Swann:** > We're thrilled to hear that Upland InterFAX has made faxing effortless and reliable for you. Our goal is to provide a solution that seamlessly integrates into your workflow and saves you time. We appreciate your feedback about the user interface, and we're constantly working to improve and modernize the platform. Your input is valuable as we strive to enhance the overall experience for our users. ### 6. Easy to Navigate, Reliable Fax Storage **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2026 **What do you like best about Upland InterFAX?** Easy to navigate and stores commonly used faxes. It performs well, is easy enough to navigate , and I have never needed to contact support staff but it is easy to find how to do so. **What do you dislike about Upland InterFAX?** I have no complaints as a user. My company pays for the using this so I am not sure about the pricing or costs but it has worked well for me. **What problems is Upland InterFAX solving and how is that benefiting you?** It is much easier to fax off documentation than keeping a fax machine in office. i also find that faxing from Interfax tends to be more reliable as the documents do not get cut off or become less readable from our end. **Official Response from Ginger Swann:** > We appreciate your feedback and are happy to hear that Upland InterFAX has made faxing easier and more reliable for you! If you ever have any suggestions or need assistance, please feel free to get in touch with us. ### 7. Easy, Convenient Faxing from My Laptop—Fast to Send, Receive, and Share **Rating:** 5.0/5.0 stars **Reviewed by:** Christina M. | Director of Operations, Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2026 **What do you like best about Upland InterFAX?** It’s easy to use and quick to check. I don’t have to leave my laptop to send, receive, or share faxes, which makes everything more convenient. I also like that it saves paper. **What do you dislike about Upland InterFAX?** Sometimes the preview takes a while to load. **What problems is Upland InterFAX solving and how is that benefiting you?** Our entire team can access faxes while working remotely. Even though we’re spread across different locations, we can still share and use the same fax without any issues. **Official Response from Ginger Swann:** > Hi, Christina! Thank you for sharing your positive experience with Upland InterFAX. We understand the importance of accessibility and convenience, especially for remote teams. We'll address the preview loading time to ensure a smoother process for you and your team. ### 8. Effortlessly Simplifies Our Faxing Process **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos F. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Upland InterFAX?** I like that Upland InterFAX is way too easy to use. I simply key in the fax number and the subject and attach any documents I want to send. I also like that I can check the previous faxes I've sent to see if they went through or if I need to refax them again. There's a feature to check the receiving faxes, where I can preview the fax without opening the whole document, just clicking on preview lets me see the document people faxed to me. Overall, it's just a click away from sending a fax, integrated with my dashboard, which saves me a lot of time and struggles. Additionally, the setup was really easy, taking less than ten minutes, and it connects well with our main center dashboard, working really good. The system has saved us a lot of time. **What do you dislike about Upland InterFAX?** So far, everything it's good...nothing bad about it **What problems is Upland InterFAX solving and how is that benefiting you?** I use Upland InterFAX for sending fax requests easily and quickly. It's integrated into our dashboard, saving time by being just a click away. It simplifies checking sent faxes and lets me preview documents, avoiding the need to download everything. **Official Response from Ginger Swann:** > Hi, Carlos! We're thrilled to hear that Upland InterFAX has made your faxing process so effortless! We're glad you find our platform easy to use and that it integrates well with your dashboard. Thank you for sharing your positive experience with us. ### 9. User Friendly and Hipaa compliant Faxing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2026 **What do you like best about Upland InterFAX?** What I like best is that it is incredibly user-friendly and simple to use. Sending a fax is extremely quick, effortless, and efficient. **What do you dislike about Upland InterFAX?** What I dislike the most is how slow the login procedure is. Waiting for the system to authenticate and load the pages takes far longer than it should for a modern platform. **What problems is Upland InterFAX solving and how is that benefiting you?** Upland InterFAX perfectly solves the critical challenge of secure data transmission by being fully HIPAA compliant. This gives me complete peace of mind when sending sensitive medical documents, ensuring that all our fax transmissions are secure, legally compliant, and incredibly easy to manage. **Official Response from Ginger Swann:** > We're pleased that Upland InterFAX is solving the critical challenge of secure data transmission for you! We strive to provide HIPAA compliance and ease of management for all your sensitive documents. ### 10. Easy to Use with Some Reliability Issues **Rating:** 5.0/5.0 stars **Reviewed by:** UTI M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2026 **What do you like best about Upland InterFAX?** I love how easy it is to use Upland InterFAX. We enjoy the ability to access the faxes anywhere remotely without needing to be in the office. The re-send function is also nice. **What do you dislike about Upland InterFAX?** The occasional outages that cripple our ability to send and receive faxes. The customer service number is also not clearly displayed on the website and I find myself having to Google "Upland Software Texas" to get a customer service number. **What problems is Upland InterFAX solving and how is that benefiting you?** Upland InterFAX makes communication with providers seamless for prescriptions and records, allows fax access anywhere remotely, and is easy to use with a handy re-send feature. **Official Response from Ginger Swann:** > Thank you for sharing your positive experience with Upland InterFAX. We understand the frustration caused by the occasional outages and the challenges in finding our customer service number. We are actively addressing these issues to enhance the reliability of our service and improve the accessibility of our support contacts. ### 11. Simplicity and Efficiency in Interdepartmental Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Michael M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2026 **What do you like best about Upland InterFAX?** I appreciate Upland InterFAX for its simplicity and ease of use. It's very user-friendly, which makes it extremely helpful for people with different levels of understanding of technology. The effectiveness in facilitating interdepartmental communication and sending important documents is another aspect I value. **What do you dislike about Upland InterFAX?** There's very minor bugs in their interface. They don't always show their head. **What problems is Upland InterFAX solving and how is that benefiting you?** I use Upland InterFAX for effective interdepartmental communication and sending essential documents efficiently between departments and companies. **Official Response from Ginger Swann:** > Thanks for taking the time to leave a review, Michael! We're pleased that Upland InterFAX is helping you efficiently communicate and send documents between departments and companies. ### 12. Reliable Tool for Effortless Fax Management **Rating:** 5.0/5.0 stars **Reviewed by:** Stacey F. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about Upland InterFAX?** I like having my own individual InterFAX, which means I don't have to wait to find out if an important fax didn't go through or if there was an error. Being able to see past work is really helpful too. These features are especially beneficial when working for a small company, as they allow for more control and transparency in communication. **What do you dislike about Upland InterFAX?** Could it be a little easier to print what was sent? or showing the document was received. I think it's more of an understanding of how the product works. It was self-taught when the product was offered to us to use. **What problems is Upland InterFAX solving and how is that benefiting you?** I use Upland InterFAX for faxing proofs to banks efficiently. It allows me to see past work and track important document statuses without waiting or errors. It also eliminates the issue of a single person controlling fax visibility. **Official Response from Ginger Swann:** > Hi, Stacey! Thank you for your feedback on the printing and document receipt features. We'll certainly take this into consideration for future improvements. ### 13. Easy Way to Send Medical Records to Providers & Insurers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2026 **What do you like best about Upland InterFAX?** Very easy to use! I use it to send my medical records to various providers, as well as third-party insurance providers. **What do you dislike about Upland InterFAX?** It takes a little getting used to, but if you refer to their help section, you can quickly learn the best way to use it. **What problems is Upland InterFAX solving and how is that benefiting you?** It’s HIPAA-compliant and feels safe for sending medical records. Affordable solution. **Official Response from Ginger Swann:** > We're pleased to hear that Upland InterFAX is solving your need for a HIPAA-compliant and affordable solution for sending medical records. Thank you for sharing your experience! ### 14. Effortless Faxing with Seamless Notifications **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Upland InterFAX?** I really appreciate the convenience of Upland InterFAX's fax notifications, which alert us when a fax has come through and indicate whether faxes have been delivered successfully or failed. This makes our workflow more efficient since we receive timely notifications of incoming faxes. Additionally, being a virtual platform, I don't have to worry about the fax line being down or having to purchase paper for printing. It integrates seamlessly with our processes by allowing us to attach PDFs to our files easily, ensuring everything is fast and efficient. The initial setup was very easy and painless, and the training was simple, which allowed us to start using the platform right away. **What do you dislike about Upland InterFAX?** There's nothing I dislike about Upland InterFax. **What problems is Upland InterFAX solving and how is that benefiting you?** I don't worry about fax lines being down or buying paper. It's fast to attach PDFs to our files. Timely notifications for incoming faxes and delivery status improve efficiency. **Official Response from Ginger Swann:** > We're thrilled to hear that you find Upland InterFAX easy to use and cost effective, and that the implementation and integration process was simple for you. We're also glad to hear that you appreciate the delivery confirmation feature and the ability to manage the fax queue with multiple users. Thank you for your positive feedback! ### 15. Simple for Users with Fast, Helpful Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Upland InterFAX?** It’s very simple for our users to use. The support team is always helpful and gets back to us in a timely manner. They’re usually fast and efficient as well. **What do you dislike about Upland InterFAX?** We’ve had a lot of issues lately with our faxes getting stuck in “pending.” It also seems like this is a known issue that has been going on for a while. **What problems is Upland InterFAX solving and how is that benefiting you?** The only issue we’ve had lately is that faxes sometimes get stuck, but the support team is always very helpful and quick to work on getting it resolved. They also do a great job communicating and keeping us updated on open tickets. **Official Response from Ginger Swann:** > We're glad to hear that you find our platform simple to use and that our support team has been helpful and efficient for you. We apologize for the issues you've experienced with faxes getting stuck in 'pending' and we are actively working to resolve this known issue. We appreciate your patience and understanding as we work to improve our service. ### 16. Two Thumbs Upland! **Rating:** 5.0/5.0 stars **Reviewed by:** Frank M. | IT Program Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2025 **What do you like best about Upland InterFAX?** Upland's Interfax is very straightforward to use. Typically, it only needs to be set up once, or when new users are added, and there is no need for ongoing monitoring. Users can easily send outbound faxes directly from their Outlook email by simply attaching a document. We have also configured inbound faxes to be delivered to distribution lists, which makes it fit seamlessly into our existing workflows. There is no need for users to log in to the cloud-based software at any point. Additionally, Upland's Account Executive and Support Team are always extremely helpful and responsive. They are able to provision a new fax line and user in less than an hour, which enables us to respond quickly to new business and operational needs. **What do you dislike about Upland InterFAX?** As an admin, I found the online documentation to be somewhat basic at times. However, once you become familiar with the configuration process, managing the system becomes quite straightforward. One area I think could use improvement is the transaction history. Outbound Fax history is only kept for around 30 days, while inbound history is retained for a year. If you need to reconcile your activity with invoices, it's important to export reports before the data is archived. **What problems is Upland InterFAX solving and how is that benefiting you?** Upland Interfax was easily integrated into our new RCM software, as well as to our CRM software. That enabled us to deploy consistent workflows we had in place with our prior vendor and at a more affordable price point for our smaller company. Controlling costs always comes into play in a smaller organization. **Official Response from Ginger Swann:** > Thank you for your detailed feedback, Frank! It made our day! We're glad to hear that Upland InterFAX has been straightforward to use and seamlessly integrated into your existing workflows. We appreciate your input on the online documentation and transaction history, and we will take that into consideration for future improvements. ### 17. Effortless Faxing, Saves Time and Money **Rating:** 5.0/5.0 stars **Reviewed by:** Riley M. | medical records and insurance claims, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2025 **What do you like best about Upland InterFAX?** I appreciate that Upland InterFAX helps me go paperless, which allows me to save money, time, and energy when sending a fax. I find it very very easy to set up, and it really helps when sending paperwork to a doctor's office a lot. **What do you dislike about Upland InterFAX?** I don't like that when I paste the fax number, it does not accept the brackets (). It would be better if it allowed fax numbers like (234)-567-8910. **What problems is Upland InterFAX solving and how is that benefiting you?** I use Upland InterFAX to go paperless, send to many fax numbers, and organize. It saves money, time, and energy by eliminating the need for physical faxes. **Official Response from Ginger Swann:** > Hi, Riley! We're pleased to hear that our support team has been responsive and helpful in resolving any account access issues. We strive to provide excellent communication and support to ensure a positive experience for our users. We really appreciate your feedback and will take it into future considerations! ### 18. Simple, User-Friendly Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2026 **What do you like best about Upland InterFAX?** I appreciate its simplicity and user friendly interface **What do you dislike about Upland InterFAX?** I would like to be able to look at the sent faxes. When downloaded the PDF is doesn't reflect well. **What problems is Upland InterFAX solving and how is that benefiting you?** Interfax system assists our company with important and confidential faxes. Ensuring the documents are sent in a timely manner. **Official Response from Ginger Swann:** > We're glad to hear that you find our interface simple and user-friendly. We understand the importance of being able to review sent faxes easily and we are continuously working to improve the PDF download experience. Thank you for sharing your feedback with us. ### 19. Convenient, Affordable Fax Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Nancy U. **Reviewed Date:** February 03, 2026 **What do you like best about Upland InterFAX?** I find Upland InterFAX to be an easy service to use. I get the information right to my email, which is very convenient. The convenience is especially appreciated because I don't use the service often, and it's not something I want to spend a lot of money on, so the affordability is a big plus. Setting it up was very easy too; I just created an account and was good to go. **What do you dislike about Upland InterFAX?** I get a lot of junk faxes, not sure if that could be something they could address. **What problems is Upland InterFAX solving and how is that benefiting you?** Upland InterFAX makes it easy to fax online, delivering information directly to my email. It's convenient, affordable, and perfect for my occasional faxing needs in my private practice therapy group. **Official Response from Ginger Swann:** > Thanks, Nancy! We're happy to hear that Upland InterFAX is meeting your faxing needs and providing convenience at an affordable price. We will certainly investigate the issue of junk faxes and work towards a solution. We really appreciate your feedback! ### 20. Very Good Faxing Service **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon V. | Practice Manager, Veterinary, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Upland InterFAX?** Interfax is very easy to use. Very few faxes get bounced back to us. **What do you dislike about Upland InterFAX?** I have no issues with Interfax. I think it is a very good product. **What problems is Upland InterFAX solving and how is that benefiting you?** Interfax allows us to quickly send prescription requests back to all of the online pharmacies that our clients use. **Official Response from Ginger Swann:** > Hi, Shannon! Thank you for sharing your positive experience with InterFAX. We're happy to hear that it simplifies your process for sending prescriptions! ### 21. Quick Setup, Virtual Fax Simplified **Rating:** 3.5/5.0 stars **Reviewed by:** Fernando C. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Upland InterFAX?** I like that Upland InterFAX is easy to set up, and it only takes a couple of minutes to get going. It's quick and efficient to set up users with fax services in less than 24 hours, unlike using copper lines, which could take a couple of days. **What do you dislike about Upland InterFAX?** The UI is a bit buggy. **What problems is Upland InterFAX solving and how is that benefiting you?** I use Upland InterFAX to replace physical copper lines and do everything virtual, setting up users with fax services in less than 24 hours instead of days. **Official Response from Ginger Swann:** > Thank you for your feedback, Fernando! We're pleased that you appreciate the quick and efficient setup process. We understand the importance of a smooth UI and will address the reported bugs to enhance your experience. ### 22. Effortless Lab Ordering, Happy Users **Rating:** 5.0/5.0 stars **Reviewed by:** Carrita P. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Upland InterFAX?** I like how Upland InterFAX makes it easy to order labs, which really helps in sending lab and radiology orders efficiently. It makes my job easier and more time efficient. I also appreciate that the initial setup was very easy. Overall, I've been happy with the program and have no concerns. **What do you dislike about Upland InterFAX?** No concerns. It has worked well. **What problems is Upland InterFAX solving and how is that benefiting you?** Upland InterFAX helps with getting orders to the hospital and makes ordering labs easy, which makes my job easier and more time-efficient. **Official Response from Ginger Swann:** > Hi, Carrita! We're thrilled to hear that Upland InterFAX has made lab ordering effortless for you! We strive to provide a user-friendly experience and are glad to hear that the initial setup was easy for you. Thank you for your positive feedback! ### 23. User-Friendly Interface That Makes Everything Convenient! **Rating:** 4.5/5.0 stars **Reviewed by:** Don . | Customer Service Rep., Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Upland InterFAX?** Ease of use, the user-friendly interface...convenience of the product **What do you dislike about Upland InterFAX?** Sometimes it makes you log in after navigating to different parts of the interface... **What problems is Upland InterFAX solving and how is that benefiting you?** Having to fax invoices that cannot be e-mailed as well as other important documents **Official Response from Ginger Swann:** > Hi, Don! Thank you for your positive feedback on the ease of use and user-friendly interface of Upland InterFAX. We understand the frustration of having to log in multiple times and will strive to enhance the seamless navigation experience for our users. We really appreciate you taking the time to leave a review! ### 24. Convenient Service with Excellent Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Michael K. | Authorizations Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Upland InterFAX?** Convenient and excellent customer service **What do you dislike about Upland InterFAX?** Nothing but I do wish they kept records of faxes sent for longer period of time **What problems is Upland InterFAX solving and how is that benefiting you?** I send faxes all day every day and rely on Inter Fax to process these requests **Official Response from Ginger Swann:** > Thanks, Michael! We're glad to hear that you find our service convenient and that you appreciate our excellent customer support. ### 25. Convenient, Easy Web Access and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Shamika S. | Medical, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Upland InterFAX?** Having access to via web is very convenient and easy **What do you dislike about Upland InterFAX?** i haven't noticed anything that has caught my attention that i dislike **What problems is Upland InterFAX solving and how is that benefiting you?** convenience of sending faxes without password but still secure patient interview **Official Response from Ginger Swann:** > We're glad to hear that you find our web access convenient and easy to use, Shamika! Thank you for your positive feedback! ### 26. Effortlessly Reliable Fax Service **Rating:** 5.0/5.0 stars **Reviewed by:** Michael M. | Registered Certified Peer Recovery Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Upland InterFAX?** I love the simplicity and consistency of Upland InterFAX. The send fax feature is invaluable, but the fax history has been a lifesaver more than once. I find the initial setup very easy and user-friendly. I have not had a single problem with the system! **What do you dislike about Upland InterFAX?** None! **What problems is Upland InterFAX solving and how is that benefiting you?** I use Upland InterFAX to ensure our clients receive life-saving services by effectively managing insurance coverage communication. **Official Response from Ginger Swann:** > Hi Michael! We're thrilled to hear that you find Upland InterFAX to be simple, consistent, and invaluable for your faxing needs. We're also glad to hear that the system has been reliable for you. Thank you for your feedback! ### 27. Slow to Load, Needs Better Fax Organization and Visual Clarity **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Upland InterFAX?** It works reasonably well and gets the faxes to their destination. **What do you dislike about Upland InterFAX?** It is slow to load when I print to fax. I wish the list of my faxes was organizable (folders) or color coded for different destination groups. Visually it is a little flat. **What problems is Upland InterFAX solving and how is that benefiting you?** Efficiently sending faxes from my desktop **Official Response from Ginger Swann:** > Thank you for taking the time to leave a review! We apologize for the slow loading time when printing to fax. Our team is constantly working on improving the performance to provide a better user experience. ### 28. Interfax Review **Rating:** 5.0/5.0 stars **Reviewed by:** Kattie M. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2025 **What do you like best about Upland InterFAX?** System is user friendly. Very easy to use and holds fax history for a while back as well. **What do you dislike about Upland InterFAX?** I don't like that you can not get customer servive live most of the time when calling. I usually have to leave a message and they get back to me. My business depends on access to my faxes so I need instant access to someone live. **What problems is Upland InterFAX solving and how is that benefiting you?** I am not aware of any problems that Interfax is solving. I use it for faxing my clients daily and if I have any issues or concerns they get back to me right away. **Official Response from Ginger Swann:** > Hi, Kattie! We're pleased to hear that you find our system easy to use and reliable for your daily faxing needs. We take your feedback about live customer service availability seriously and are committed to improving our support options for a better customer experience. Be sure to check out our help website as well - hopefully it also helps with any immediate issues you might have! https://help.uplandsoftware.com/interfax/2.0 ### 29. Efficient Fax Solution, Needs Better Confirmation **Rating:** 4.5/5.0 stars **Reviewed by:** Victor A. **Reviewed Date:** January 20, 2026 **What do you like best about Upland InterFAX?** I like how we can upload information quickly and efficiently using Upland InterFAX. The setup process was simple; all I needed was to get my user ID and set up my password. It's been great for us as it offers an alternative way to contact facilities when phone calls aren't working. **What do you dislike about Upland InterFAX?** I wish there was a way to confirm that the fax was received successfully. **What problems is Upland InterFAX solving and how is that benefiting you?** Upland InterFAX provides an alternative way to contact facilities when phone calls fail. I like how quickly and efficiently we can upload information. **Official Response from Ginger Swann:** > Hi, Victor! Thanks for taking the time to leave a review of Upland InterFAX. We're really glad to hear that you find the service efficient and easy to use! We really strive to keep the setup process as simple as we can, so it's good to know it worked so well for you. And good news - you can receive confirmations that your faxes were received successfully! There are a few ways to set this up including through automatic email notifications (Preferences > Outgoing > Authentication & Feedback). If you have any questions or run into any issues with this, don't hesitate to reach out to our support team. We're happy to help! ### 30. Responsive Support and Custom Solutions for Faxing Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Matt A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Upland InterFAX?** Lots of potential for further integration if we choose. **What do you dislike about Upland InterFAX?** A little more control over the assigned phone numbers and area codes. **What problems is Upland InterFAX solving and how is that benefiting you?** Upland InterFAX helps our end users transition from physical fax machines, making communication more convenient while also saving clients money from using traditional fax means. **Official Response from Ginger Swann:** > Thank you for your positive feedback, Matt! We're happy to hear that you find our support friendly and responsive, and that the initial setup was simple for you. We appreciate your business and look forward to continuing to provide you with excellent service. ### 31. Easy-to-Use New Interface **Rating:** 3.5/5.0 stars **Reviewed by:** Mohamad M. | Information technology, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Upland InterFAX?** They changed the interface, made it really easy to use. **What do you dislike about Upland InterFAX?** They need to communicate better when signing off a contract, and explain more about the pricing. **What problems is Upland InterFAX solving and how is that benefiting you?** We are using it to send and receive faxes **Official Response from Ginger Swann:** > Hi, Mohamad. We're glad to hear that you find our new interface easy to use! We appreciate your feedback about the contract signing process and pricing, and we will work on improving our communication in those areas. ### 32. Effortless Setup and Reliable Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Ashli N. | Medical Biller and A/R Follow Up Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Upland InterFAX?** I appreciate the simplicity and easy setup of Upland InterFAX, making it very user-friendly for my team. The reliability of receiving faxes from insurance companies saves me a lot of time on follow-up calls, which is crucial in my medical billing role. Additionally, the user interface is incredibly simple and reliable, which greatly stands out from the competition. The affordable pricing is also a major advantage. **What do you dislike about Upland InterFAX?** Can’t think of anything! **What problems is Upland InterFAX solving and how is that benefiting you?** I use Upland InterFAX for reliable fax communications, eliminating missed deliveries and saving time by reducing follow-up calls, which are crucial in my medical billing role. **Official Response from Ginger Swann:** > Hi, Ashli! We are pleased to hear that Interfax has solved the issue of missed faxes for your company, and we are glad that our service has been beneficial to you. Thank you for choosing Upland Interfax for your online faxing needs. ### 33. User Friendly GUI Makes Sending and Receiving Faxes Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Upland InterFAX?** UI is user friendly and easy to send and receive faxes. **What do you dislike about Upland InterFAX?** We do not have anything that i can tell negatively. **What problems is Upland InterFAX solving and how is that benefiting you?** Since some of the government is still forcing us to use fax instead of email, we use this. and resolves that issue. **Official Response from Ginger Swann:** > It's great to hear that our user friendly UI has made sending and receiving faxes easy for you. Thank you for sharing your experience! ### 34. Effortless Data Extraction and Export Workflow **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2026 **What do you like best about Upland InterFAX?** The workflow where we have data extraction actions and a web service action to export data. **What do you dislike about Upland InterFAX?** In the workflow, there is an export action, but it does not allow us to export the CSV file for line items. **What problems is Upland InterFAX solving and how is that benefiting you?** Interfax addresses the challenge of extracting data and integrating it with our CRM. This solution helps streamline the process, making it easier to connect important information directly to our system. **Official Response from Ginger Swann:** > Thanks so much for taking the time to leave a review for InterFAX! We're glad to hear that you find our data extraction and export workflow beneficial for your CRM integration. Just knowing that you're able to simplify these processes puts a big smile on our face! We really appreciate your feedback on the CSV export as well. InterFAX exports do actually support the creation of CSV files - if you would like help with that, you can reach out to your CSM or email us at interfax-support@uplandsoftware.com. Thanks again! ### 35. Developer API Makes Integration Possible **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2026 **What do you like best about Upland InterFAX?** That there is a developer API. Not sure **What do you dislike about Upland InterFAX?** Retrieving the faxed document via api. d **What problems is Upland InterFAX solving and how is that benefiting you?** Faxing documents via API. **Official Response from Ginger Swann:** > We're glad you appreciate our developer API! We're constantly working to improve the API and make it easier to retrieve faxed documents. We appreciate your feedback and will use it to make our service even better for you. ### 36. Effortlessly Transitioned from Fax Machines **Rating:** 4.0/5.0 stars **Reviewed by:** Greg B. **Reviewed Date:** January 23, 2026 **What do you like best about Upland InterFAX?** I like that Upland InterFAX provides users with a central secure online location to review both previous and current faxes. **What do you dislike about Upland InterFAX?** I don't like that the invoices aren't automatically sent to our business email account every month. **What problems is Upland InterFAX solving and how is that benefiting you?** Upland InterFAX solves the need to maintain copper fax lines and fax machines, providing a secure online location for reviewing faxes. **Official Response from Ginger Swann:** > Hi, Greg! We're glad to hear that you like the central secure online location for reviewing faxes. It's always good to hear how InterFAX is helping organizations work smarter! We'll take your feedback about the invoices not being automatically sent to your business email account into consideration for future improvements. Thanks for taking the time to leave a review! ### 37. Electronic Faxing Made Easy for Those Rare Paper-Fax Agencies **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2026 **What do you like best about Upland InterFAX?** Electronic faxing is the easiest way to send faxes out to those few agencies that still require paper fax. **What do you dislike about Upland InterFAX?** Personally I don't have many instances where I need to fax so my password/user profile keeps getting deactivated in between uses. **What problems is Upland InterFAX solving and how is that benefiting you?** Able to continue to handle my customer requests to send items via fax. **Official Response from Ginger Swann:** > It's great to hear that Upland InterFAX is helping you continue to handle customer requests to send items via fax! That makes us happy to heat! Thank you for sharing your experience. ### 38. Affordable business e-fax software support **Rating:** 5.0/5.0 stars **Reviewed by:** Vicky C. | Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2025 **What do you like best about Upland InterFAX?** We love the affordability of e-fax by Interfax. The interface is straightforward and easy to use. We like that you can either log on to the website to view the faxes or it sends and alert email notifying users you have a new fax. The interface is clear, simple and user friendly. **What do you dislike about Upland InterFAX?** Would like to have multiple user login information within one company account for security purposes. It would be ideal if the basic plan comes with 2-3 different user login credentials **What problems is Upland InterFAX solving and how is that benefiting you?** We need a fax service but does not want to have a traditional physical machine in the office. This allow all offsite employees to easily access and send fax which is more efficient and practical. The ease of being able to forward the faxes via email is beneficiary to the efficiency of the business. **Official Response from Ginger Swann:** > Hi, Vicky! We're thrilled that InterFAX is meeting your business needs and providing a practical solution for offsite employees. That's always good to hear! Just so you know, you are actually able to create an unlimited number of users - even in the basic plan. If you need help or want to learn more about how to do that, be sure to check out our FAQs (https://help.uplandsoftware.com/interfax/2.0/en/getting-started/faq.htm) or contact your CSM. We're always happy to help! ### 39. Most Efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Jabar A. | Process Specialist , Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Upland InterFAX?** Using this tool for sending and receiving fax documents, and not just receiving faxes, the outlook integrated feature enables the auto mail to the specified list, whomever needs that. **What do you dislike about Upland InterFAX?** No nothing dislikes on this tools, except minor lags but those are sorted out. **What problems is Upland InterFAX solving and how is that benefiting you?** Am receiving the faxes on daily basis more than 100 for a day. And if I need download those as a batch, it can be downloaded as batch, and we can use the filters as well. It has resolved my major time spend on downloading. **Official Response from Ginger Swann:** > Thank you for your feedback, Jabar! We're pleased to hear that you have not encountered any major issues with Upland InterFAX and that it has helped you save time on downloading and managing faxes. ### 40. Excellent quality and value **Rating:** 4.5/5.0 stars **Reviewed by:** jabar k. | Claims Associate, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2025 **What do you like best about Upland InterFAX?** the email intergration and bulk dowload batch on using daily basis, so this maste of all software, we can just login and downlaod the received items whenver we needed, and it dosn't require any installation specifc things, **What do you dislike about Upland InterFAX?** Minor bugs like load error while downloadng the batch items **What problems is Upland InterFAX solving and how is that benefiting you?** making the fax items can be avilable throught the company systems, getting email the he specific listed people **Official Response from Ginger Swann:** > Hi, Jabar. Thank you for sharing your positive experience with our software. We understand the importance of seamless integration and easy access, and we're committed to continuously improving our platform for our users. We really appreciate you taking the time to leave a review! ### 41. Unique PayGo and Email fax service **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel K. | Currently retired, but I was a computer support tech, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2025 **What do you like best about Upland InterFAX?** I have used InterFAX for almost 20 years, I think. I do not fax regularly, and this is the only reliable service that had a pay-as-you-go fee schedule. Rather than paying monthly for a service that I used rarely, I could load money into my account and send faxes as needed. **What do you dislike about Upland InterFAX?** I would like it if I could print a FAX report showing a successful transmission with a date/time stamp for my records. The table of outgoing faxes is not convincing to some clients who say they did not receive a fax I sent to them. **What problems is Upland InterFAX solving and how is that benefiting you?** Initially, I managed a list of members of an agricultural association. I had to send emails to members with announcements and other documents, but a few of the bigger members did not look at their emails. They preferred to receive fax messages. Rather than make separate provisions for communications, I wanted an email-to-fax service that would let me send mass emails to the member list while the fax-only members received their messages by fax automatically and seamlessly. This has saved me considerable trouble (I would often forget to give the fax-only members their special treatment, and they would miss announcements) Other email to fax services required that I pay a recurring monthly fee whether I used them or not. InterFAX allowed me to load my account with money to cover faxes, only charging me for faxes that I actually sent. This has been easy and inexpensive. I also make use of this service for personal faxes when I have needed to send faxes. **Official Response from Ginger Swann:** > Hi, Daniel - Thank you for sharing your positive experience with Upland InterFAX. We understand the importance of having a reliable and cost-effective solution for your faxing needs. We will take your feedback about the outgoing fax report into account for future enhancements. ### 42. Love EASE of use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2025 **What do you like best about Upland InterFAX?** I really love how easy it is to use this service. I can send mutiple faxes at once and not have to wait for the line to be clear like in traditional faxing methods. Faxes come through quickly, saves on ink and paper and I also don't have to worry about faxes getting misplaced. I can easily track what is coming in, going out, what failed (due to poor fax number), etc. I use this every day, several times a day. Really a game changer! **What do you dislike about Upland InterFAX?** I have not come accross anything i dislike. **What problems is Upland InterFAX solving and how is that benefiting you?** having to wait for a clear line to use fax machine. Issues with paper jam, waste of ink and paper. **Official Response from Ginger Swann:** > Thank you for sharing your positive experience with Upland InterFAX! We're glad to hear that our service has helped you save time, ink, and paper while providing a seamless faxing experience. We love hearing it! ### 43. Simple, works well **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Upland InterFAX?** I like that I can purchase packages of outbound faxes. It is relatively simple to use. I appreciate that it is HIPAA compliant **What do you dislike about Upland InterFAX?** I don't like that I cannot purchase packages of inbound faxes. The plans offered seem to be for large companies instead of sole proprietors. **What problems is Upland InterFAX solving and how is that benefiting you?** Sending HIPAA compliant faxes. **Official Response from Ginger Swann:** > Thank you for your feedback! We're pleased that you find our outbound fax packages simple to use and appreciate our HIPAA compliance. We understand your frustration with the lack of inbound fax packages and the plans available. We will take your feedback into consideration for future improvements. ### 44. Easy to use - great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Amy D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2025 **What do you like best about Upland InterFAX?** Interfax is so easy to use. And, it allows me to have a fax service digitally. I love that it is paperless. The customer service is great to work with and very helpful. Plus, it is HIPPA compliant. Win, win, win. It is also very reasonably priced. **What do you dislike about Upland InterFAX?** I can't think of anything that I don't like about Upland InterFAX. **What problems is Upland InterFAX solving and how is that benefiting you?** InterFAX allows my private practice to send and receive referrals easily, paperless and within compliance standards. **Official Response from Ginger Swann:** > Thank you for your positive feedback, Amy! We're glad to hear that InterFAX is meeting your needs for a paperless and compliant fax service. Our team is dedicated to providing excellent customer service and we're happy to hear that it has been helpful for you. It's a win/win for sure! ### 45. 100% Satisfied Client since 2012 **Rating:** 5.0/5.0 stars **Reviewed by:** Steve L. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Upland InterFAX?** I've been using interfax for the last 13 years we recently rebuilt our entire content management system and chose to use their services again Very satisfied with this company. Kaleb is a great customer service rep he always takes care of my company. Steve Lewis CEO Guest Trends Inc. **What do you dislike about Upland InterFAX?** Nothing, all good! I truly have nothing bad to say about them. **What problems is Upland InterFAX solving and how is that benefiting you?** We use them to set up a content management software system for our company who helps hotels with websites and online reservations. **Official Response from Ginger Swann:** > Thank you for your kind words, Steve! We're pleased to hear that our services have been beneficial for your company and that Kaleb has provided excellent support. We're grateful for your continued trust and support. ### 46. Interfax **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa K. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Upland InterFAX?** Very easy to use the web portal, easy to send and receive faxes. **What do you dislike about Upland InterFAX?** I have not found anything that is difficult with this site. **What problems is Upland InterFAX solving and how is that benefiting you?** Our business uses it to send and receive faxes. **Official Response from Ginger Swann:** > Hi, Lisa! We appreciate your feedback and are pleased that our service is meeting your business needs for sending and receiving faxes. ### 47. Makes faxing easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2025 **What do you like best about Upland InterFAX?** I love how easy it is to fax documents without having to print them first. **What do you dislike about Upland InterFAX?** Sometimes it goes down and then I have to fax documents "the old way" by printing and using a fax machine. **What problems is Upland InterFAX solving and how is that benefiting you?** It makes faxing more efficient and it saves paper. **Official Response from Ginger Swann:** > We're glad to hear that you find Upland InterFAX easy to use for faxing documents without having to print them first. Thanks for taking the time to leave a review! ### 48. Perfectly reliable fax service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2024 **What do you like best about Upland InterFAX?** Based online, so we don't need any fax receiving or sending hardware. This reduces the total cost of using and maintaining it. **What do you dislike about Upland InterFAX?** I am hard-stretched to find anything I dislike it. It has had 100% reliability the whole time we have used it. **What problems is Upland InterFAX solving and how is that benefiting you?** We previously had onsite PBX hardware that had fax reception over VOIP. Fax reception over VOIP is usually unreliable, and we would miss pages, or have streaks in faxes. It also had to be maintained (security updates, checking uptime etc.). I switched us to InterFAX and it has been flawless. Faxes are received perfectly. Additionally we can send faxes from the web interface, or via email. Although only one member of staff takes advantage of sending faxes vs the physical fax machine we use to send, it's still beneficial. **Official Response from Ginger Swann:** > We're delighted to hear that you find our online fax service reliable and beneficial for your business needs. Thank you for sharing your positive experience with InterFAX! ### 49. Interfax: A Smarter Way to Fax Online **Rating:** 4.0/5.0 stars **Reviewed by:** Ashley G. | Donation Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Upland InterFAX?** Upland interfax offers reliable, secure cloud faxing with strong encryption and HIPAA compliance, making it ideal for industries like mine in healthcare. I appreciate the layout of the website and how easy it is to send a receive faxes. Their support is responsive, and uptime is excellent. **What do you dislike about Upland InterFAX?** Interface feels a little bit outdated, but other than that, I have no complaints! **What problems is Upland InterFAX solving and how is that benefiting you?** Interfax offers TLS encryption, audit trails, and data residency options to ensure compliance and secure transmissions. **Official Response from Ginger Swann:** > Hi, Ashley! It's great to hear that our security features like TLS encryption and data residency options are benefiting your industry and ensuring compliance. We're dedicated to providing a secure and reliable faxing solution for healthcare and other sensitive industries. We'll take your mention of the user interface under consideration for product improvements. Really appreciate your kind review! ### 50. Very reliable web service based eFaxing with excellent API **Rating:** 5.0/5.0 stars **Reviewed by:** John W. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2024 **What do you like best about Upland InterFAX?** I have been using eFax for many years. Initially my experience was with an on premise eFax server which became a big concern for disaster recovery. Moving to InterFax was very smooth and has been ultra reliable. **What do you dislike about Upland InterFAX?** While it is affordable, faxing is no longer leading edge technology. I think a rate cut is in order. **What problems is Upland InterFAX solving and how is that benefiting you?** We still have business partners that want to send us faxes. InterFax converts that to PDF and emails to us so we can then put into computer workflows in our custom Transporation Management System. While most of our business partners use email for documents we send them, some still want fax and InterFax allows us to seamlessly send in either format. **Official Response from Ginger Swann:** > Hi, John. Thank you for your feedback on our pricing. We are constantly evaluating our pricing structure to ensure it remains competitive in the market. We're thrilled to hear how smooth your transition was to cloud from on prem! That's what we aim for! ## Upland InterFAX Discussions - [Has Upland InterFAX stayed reliable for you, even with a clunky-looking interface?](https://www.g2.com/discussions/has-upland-interfax-stayed-reliable-for-you-even-with-a-clunky-looking-interface) - 1 comment, 1 upvote - [View Upland InterFAX pricing details and edition comparison](https://www.g2.com/products/upland-interfax/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-06+04%3A51%3A09+-0500&secure%5Bsession_id%5D=6f4d5352-030a-4aa0-9706-0edd0b886f6e&secure%5Btoken%5D=381873b640565d6e20f85168aa427f37157c29c8c786622e3a6a9d8fc9a13284&format=llm_user) ## Upland InterFAX Integrations - [Epic](https://www.g2.com/products/epic/reviews) - [GHL](https://www.g2.com/products/ghl/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [OncoEMR](https://www.g2.com/products/oncoemr/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [SMTPServer](https://www.g2.com/products/smtpserver/reviews) ## Upland InterFAX Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Documents** - Editing - Fax to Email - Document Storage - Secure Data Storage **Agentic AI - Online Fax** - Autonomous Task Execution - Cross-system Integration - Active Directory Integration - Third-Party Integrations - File Transfer **Sending** - Fax Number - Existing Numbers - Cross-Platform Sending - Unlimited Sending - Contact Management - Alerts - Print Management - File Management - Invoice Management - Email Management - Compliance Management - Communication Management - Call Center Management - User Management - Email to Fax **Additional Functionality** - Full Text Search - HIPAA Compliant - Audit Trail - Delivery Tracking - Multiple Format Support - Access Controls/Permissions - FoIP - Purchasing & Receiving - SMS Messaging - CRM - Whitelisting/Blacklisting - Status Tracking - Multiple User Accounts - Archiving & Retention - Encryption - Document Templates - Generative AI - Self Service Portal - Electronic Faxes - Collaboration Tools - AI Copilot - Voice Mail - Automated Routing - Reporting & Statistics - API - Alerts/Notifications - Caller ID - SSL Security - Role-Based Permissions - Activity Tracking - Monitoring - Contact Database ## Top Upland InterFAX Alternatives - [eFax Online Fax Service](https://www.g2.com/products/efax-online-fax-service/reviews) - 4.4/5.0 (204 reviews) - [iFax](https://www.g2.com/products/ifax/reviews) - 4.7/5.0 (466 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,385 reviews)