Upland InterFAX Reviews & Product Details

Upland InterFAX is an enterprise-class cloud fax solution designed to facilitate the sending and receiving of documents for global organizations. This innovative platform streamlines digital workflows while enhancing fax capabilities for AI-driven data processing. By leveraging cloud technology, InterFAX allows businesses to operate efficiently, regardless of their physical location, making it an essential tool for modern workplaces. The target audience for Upland InterFAX includes businesses of all sizes that require reliable and secure document transmission. This solution is particularly beneficial for organizations with remote workforces, as it enables employees to manage their faxing needs from anywhere, thus improving productivity. InterFAX is well-suited for industries such as healthcare, finance, and legal services, where secure document handling is paramount. With its robust features, it addresses the challenges of traditional faxing methods by offering a more streamlined and efficient approach. One of the key features of Upland InterFAX is its seamless integration with various applications, allowing users to incorporate faxing capabilities directly into their existing workflows. This is complemented by a scalable and customizable Developer API, which provides organizations with the flexibility to tailor the solution to their specific needs. By automating fax processes, businesses can reduce manual errors and save time, ultimately leading to enhanced operational efficiency. Additionally, Upland InterFAX prioritizes security, ensuring that sensitive information is protected during transmission. The platform complies with industry standards, making it a trustworthy choice for organizations that handle confidential documents. The ability to enhance faxes for AI-driven data processing further distinguishes InterFAX from traditional fax solutions, as it enables users to extract valuable insights from their documents, facilitating better decision-making. Overall, Upland InterFAX stands out in the cloud fax category by offering a comprehensive solution that meets the demands of modern businesses. Its combination of ease of use, robust security features, and integration capabilities makes it a valuable asset for organizations looking to improve their document management processes. By embracing this cloud-based solution, companies can enhance their workflows and adapt to the evolving landscape of remote work.

Seller

Upland Software

Discussions

Upland InterFAX Community

Languages Supported

German, English, Hebrew, Italian, Japanese, Spanish, Turkish

Solution Type

Best-of-Breed

Overview by

Ginger Swann

Used by EPIC Insurance Brokers & Consultants and 2 others

Beta

Pricing

Pricing provided by Upland InterFAX.

Fax + 200

$9.95

Per Month

View More Pricing Information

Upland InterFAX Integrations

(6)

Verified by Upland InterFAX

Verified User in Medical Practice

Mid-Market (51-1000 emp.)

4/10/2026

"Simple for Users with Fast, Helpful Support"

4/5

What do you like best about Upland InterFAX?

It’s very simple for our users to use. The support team is always helpful and gets back to us in a timely manner. They’re usually fast and efficient as well. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

We’ve had a lot of issues lately with our faxes getting stuck in “pending.” It also seems like this is a known issue that has been going on for a while. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

edit

We're glad to hear that you find our platform simple to use and that our support team has been helpful and efficient for you. We apologize for the issues you've experienced with faxes getting stuck in 'pending' and we are actively working to resolve this known issue. We appreciate your patience and understanding as we work to improve our service.

Frank M.

IT Program Manager

Mid-Market (51-1000 emp.)

10/10/2025

"Two Thumbs Upland!"

5/5

What do you like best about Upland InterFAX?

Upland's Interfax is very straightforward to use. Typically, it only needs to be set up once, or when new users are added, and there is no need for ongoing monitoring. Users can easily send outbound faxes directly from their Outlook email by simply attaching a document. We have also configured inbound faxes to be delivered to distribution lists, which makes it fit seamlessly into our existing workflows. There is no need for users to log in to the cloud-based software at any point. Additionally, Upland's Account Executive and Support Team are always extremely helpful and responsive. They are able to provision a new fax line and user in less than an hour, which enables us to respond quickly to new business and operational needs. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

As an admin, I found the online documentation to be somewhat basic at times. However, once you become familiar with the configuration process, managing the system becomes quite straightforward. One area I think could use improvement is the transaction history. Outbound Fax history is only kept for around 30 days, while inbound history is retained for a year. If you need to reconcile your activity with invoices, it's important to export reports before the data is archived. Review collected by and hosted on G2.com.

What problems is Upland InterFAX solving and how is that benefiting you?

Upland Interfax was easily integrated into our new RCM software, as well as to our CRM software. That enabled us to deploy consistent workflows we had in place with our prior vendor and at a more affordable price point for our smaller company. Controlling costs always comes into play in a smaller organization. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

edit

Thank you for your detailed feedback, Frank! It made our day! We're glad to hear that Upland InterFAX has been straightforward to use and seamlessly integrated into your existing workflows. We appreciate your input on the online documentation and transaction history, and we will take that into consideration for future improvements.

Riley M.

medical records and insurance claims

Small-Business (50 or fewer emp.)

5/5/2025

"Effortless Faxing, Saves Time and Money"

5/5

What do you like best about Upland InterFAX?

I appreciate that Upland InterFAX helps me go paperless, which allows me to save money, time, and energy when sending a fax. I find it very very easy to set up, and it really helps when sending paperwork to a doctor's office a lot. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

I don't like that when I paste the fax number, it does not accept the brackets (). It would be better if it allowed fax numbers like (234)-567-8910. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

edit

Hi, Riley! We're pleased to hear that our support team has been responsive and helpful in resolving any account access issues. We strive to provide excellent communication and support to ensure a positive experience for our users. We really appreciate your feedback and will take it into future considerations!

Nancy U.

2/3/2026

"Convenient, Affordable Fax Solution"

5/5

What do you like best about Upland InterFAX?

I find Upland InterFAX to be an easy service to use. I get the information right to my email, which is very convenient. The convenience is especially appreciated because I don't use the service often, and it's not something I want to spend a lot of money on, so the affordability is a big plus. Setting it up was very easy too; I just created an account and was good to go. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

I get a lot of junk faxes, not sure if that could be something they could address. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

edit

Thanks, Nancy! We're happy to hear that Upland InterFAX is meeting your faxing needs and providing convenience at an affordable price. We will certainly investigate the issue of junk faxes and work towards a solution. We really appreciate your feedback!

Shannon V.

Practice Manager

Veterinary

Small-Business (50 or fewer emp.)

9/18/2024

"Very Good Faxing Service"

5/5

What do you like best about Upland InterFAX?

Interfax is very easy to use. Very few faxes get bounced back to us. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

I have no issues with Interfax. I think it is a very good product. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

edit

Hi, Shannon! Thank you for sharing your positive experience with InterFAX. We're happy to hear that it simplifies your process for sending prescriptions!

Fernando C.

Mid-Market (51-1000 emp.)

4/8/2026

"Quick Setup, Virtual Fax Simplified"

3.5/5

What do you like best about Upland InterFAX?

I like that Upland InterFAX is easy to set up, and it only takes a couple of minutes to get going. It's quick and efficient to set up users with fax services in less than 24 hours, unlike using copper lines, which could take a couple of days. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

The UI is a bit buggy. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

edit

Thank you for your feedback, Fernando! We're pleased that you appreciate the quick and efficient setup process. We understand the importance of a smooth UI and will address the reported bugs to enhance your experience.

Carrita P.

Small-Business (50 or fewer emp.)

4/9/2026

"Effortless Lab Ordering, Happy Users"

5/5

What do you like best about Upland InterFAX?

I like how Upland InterFAX makes it easy to order labs, which really helps in sending lab and radiology orders efficiently. It makes my job easier and more time efficient. I also appreciate that the initial setup was very easy. Overall, I've been happy with the program and have no concerns. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

No concerns. It has worked well. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

edit

Hi, Carrita! We're thrilled to hear that Upland InterFAX has made lab ordering effortless for you! We strive to provide a user-friendly experience and are glad to hear that the initial setup was easy for you. Thank you for your positive feedback!

Don .

Customer Service Rep.

Mid-Market (51-1000 emp.)

4/9/2026

"User-Friendly Interface That Makes Everything Convenient!"

4.5/5

What do you like best about Upland InterFAX?

Ease of use, the user-friendly interface...convenience of the product Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

Sometimes it makes you log in after navigating to different parts of the interface... Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

edit

Hi, Don! Thank you for your positive feedback on the ease of use and user-friendly interface of Upland InterFAX. We understand the frustration of having to log in multiple times and will strive to enhance the seamless navigation experience for our users. We really appreciate you taking the time to leave a review!