--- title: Upland InterFAX Reviews meta_title: 'Upland InterFAX Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 157 reviews by the users' company size, role or industry to find out how Upland InterFAX works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 157 scale: '5' date_modified: '2026-08-04' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Upland InterFAX Reviews **Vendor:** Upland Software **Category:** [Online Fax Software](https://www.g2.com/categories/online-fax) **Average Rating:** 4.6/5.0 **Total Reviews:** 157 ## About Upland InterFAX Upland InterFAX is an enterprise-class cloud fax solution designed to facilitate the sending and receiving of documents for global organizations. This innovative platform streamlines digital workflows while enhancing fax capabilities for AI-driven data processing. By leveraging cloud technology, InterFAX allows businesses to operate efficiently, regardless of their physical location, making it an essential tool for modern workplaces. The target audience for Upland InterFAX includes businesses of all sizes that require reliable and secure document transmission. This solution is particularly beneficial for organizations with remote workforces, as it enables employees to manage their faxing needs from anywhere, thus improving productivity. InterFAX is well-suited for industries such as healthcare, finance, and legal services, where secure document handling is paramount. With its robust features, it addresses the challenges of traditional faxing methods by offering a more streamlined and efficient approach. One of the key features of Upland InterFAX is its seamless integration with various applications, allowing users to incorporate faxing capabilities directly into their existing workflows. This is complemented by a scalable and customizable Developer API, which provides organizations with the flexibility to tailor the solution to their specific needs. By automating fax processes, businesses can reduce manual errors and save time, ultimately leading to enhanced operational efficiency. Additionally, Upland InterFAX prioritizes security, ensuring that sensitive information is protected during transmission. The platform complies with industry standards, making it a trustworthy choice for organizations that handle confidential documents. The ability to enhance faxes for AI-driven data processing further distinguishes InterFAX from traditional fax solutions, as it enables users to extract valuable insights from their documents, facilitating better decision-making. Overall, Upland InterFAX stands out in the cloud fax category by offering a comprehensive solution that meets the demands of modern businesses. Its combination of ease of use, robust security features, and integration capabilities makes it a valuable asset for organizations looking to improve their document management processes. By embracing this cloud-based solution, companies can enhance their workflows and adapt to the evolving landscape of remote work. ## Upland InterFAX Pros & Cons **What users like:** - Users find Upland InterFAX to be very **easy to use** , appreciating its convenient notifications and seamless integration. (26 reviews) - Users commend Upland InterFAX for its **easy-to-use faxing services** , enhancing efficiency in sending and receiving documents. (24 reviews) - Users find Upland InterFAX to have **setup ease** , making it simple and convenient for infrequent use. (10 reviews) - Users appreciate the **simple design and easy setup** of Upland InterFAX, enhancing user-friendliness and efficiency. (10 reviews) - Users praise Upland InterFAX for its **affordability** , making it a convenient choice for infrequent faxing needs. (8 reviews) - Users value the **ultra reliable service** of Upland InterFAX, enjoying hassle-free faxing and quick delivery consistently. (7 reviews) - Customization (6 reviews) - Helpful (6 reviews) - Email Notifications (5 reviews) - Convenience (4 reviews) **What users dislike:** - Users find the **fax confirmation issues** frustrating, often reverting to traditional methods when the service is down. (9 reviews) - Users find the **export limitations** of Upland InterFAX frustrating, complicating access to important billing information. (2 reviews) - Users are frustrated by the **limited customization options** , particularly for smaller businesses and individual needs. (2 reviews) - Users face **messaging issues** with Upland InterFAX, including limited fail notice notifications and unreliable password reset emails. (2 reviews) - Users note the **outdated design** of Upland InterFAX, though it remains efficient and reliable for their needs. (2 reviews) - Outdated Information (2 reviews) - App Stability (1 reviews) - Billing Issues (1 reviews) - Complex Usability (1 reviews) - Users find the **contact management process confusing** , especially when adding contacts and using the search functionality. (1 reviews) ## Upland InterFAX Reviews ### 1. Interfax review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Upland InterFAX?** We evaluated InterFAX as an alternative to traditional eFax, and found that sending via email was simple and convenient. The ability to track logs was also helpful for audit compliance. **What do you dislike about Upland InterFAX?** However, one drawback was the lack of an automatic retry policy for failed transmissions—users had to manually resend in those cases **What problems is Upland InterFAX solving and how is that benefiting you?** We evaluated InterFAX as an alternative to traditional eFax, and found that sending via email was simple and convenient. The ability to track logs was also helpful for audit compliance. However, one drawback was the lack of an automatic retry policy for failed transmissions—users had to manually resend in those cases **Official Response from Ginger Swann:** > Thank you for sharing your experience with InterFAX! We're pleased that you found sending via email simple and convenient, and that the ability to track logs was helpful for audit compliance. InterFAX automatically retries three to five times before sending a failed confirmation, so if it's showing up as a failed in your outbound queue, it's already attempted sending three to five times and has not received a successful submission. We decided to limit the retry attempts to 3-5 in order to protect server efficiency. If you're still having an issue with this, please reach out to your Customer Success Manager and we're happy to help! ### 2. Fairly Easy to Use **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Upland InterFAX?** The interface is clean and basic. Once logged in, I was able to send the fax fairly quickly. **What do you dislike about Upland InterFAX?** The help section is not robust. I really had to dig around to find what a cover page is and how to set up a template. Other than that, this is simple to use. **What problems is Upland InterFAX solving and how is that benefiting you?** It's not solving any problems. It provides a means to quickly send fax responses out to government agencies. **Official Response from Ginger Swann:** > Thank you for sharing your experience. We're pleased to hear that you found our interface easy to use. We understand your feedback about the help section and sent it directly to our product support team. They are assessing the help section to find ways to make it more streamlined and easy to access the information you're looking for. We appreciate your support and hope to continue serving you in the future. ### 3. Faxing in the modern day **Rating:** 4.0/5.0 stars **Reviewed by:** Dustin B. | IT Support Mgr, Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Upland InterFAX?** There is the ability to send with your email client and via the web portal. **What do you dislike about Upland InterFAX?** Settings could be condensed into one main page instead of several different pages. **What problems is Upland InterFAX solving and how is that benefiting you?** There are still some people that use faxes for paperwork. This is a great alternative to needing the logistical infrastructure needed to have a fax machine and analog line. The ability to send/receive faxes via email client is fairly easy to use. **Official Response from Ginger Swann:** > Hi, Dustin. Thank you for sharing your positive experience with Upland InterFAX. We're pleased to hear that our service has provided a convenient solution for sending and receiving faxes through your email client. We take your feedback on the user interface and limitations seriously and we are continually making updates - I think you'll be very pleased with the product releases planned over the next few months! As always, we can help in any way, please don't hesitate to reach out. Thanks again! ### 4. Excellent functionality and Ease of use!! **Rating:** 5.0/5.0 stars **Reviewed by:** Carl B. | Expert en reglémentation / Regulatory Expert, Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Upland InterFAX?** Exceptionally easy to use and well integrated into existing workflows. This does a great job at facilitating faxing and keeping records. **What do you dislike about Upland InterFAX?** Nothing - it is a phenomenal product and exceeded my expectations. **What problems is Upland InterFAX solving and how is that benefiting you?** Being continuously on the go and needing to have fax capability from home office, remote, and including all of my devices. **Official Response from Ginger Swann:** > Hi, Carl! We're thrilled to hear that you find Upland InterFAX so easy to use and integrate into your existing workflows. Thank you for your positive feedback! ### 5. Amazing E-FAX Solution from Upland Interfax! **Rating:** 5.0/5.0 stars **Reviewed by:** Chandan K. | Administrative Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2024 **What do you like best about Upland InterFAX?** I recently started using the Upland Interfax E-FAX solution, and I must say, it has been a game-changer for my business! The user interface is very simple and intuitive, making it easy to send and receive faxes without any hassle. I really appreciate the speed and reliability of the service. Faxes go through quickly, and I’ve never faced any issues with delivery. Plus, the ability to send faxes directly from my email saves me so much time! Overall, I highly recommend Upland Interfax E-FAX to anyone looking for a reliable and efficient fax solution. It has truly simplified my work and improved my productivity. Great job, team! **What do you dislike about Upland InterFAX?** So far so good, because the customer support team is very helpful and responsive. They assisted me with my queries promptly, which made the whole process smooth and enjoyable. **What problems is Upland InterFAX solving and how is that benefiting you?** The primary concern was being portable with FAX, and Interfax has already solved it. We have primarily use of FAX for sending documents to different insruance companies and InterFax is our best companion in doing all these tasks. **Official Response from Ginger Swann:** > Hi, Chandan. We're pumped to hear that our cloud fax solution has been a game-changer for your business! We take pride in providing a simple and intuitive user interface, along with speedy and reliable service. Thank you for recommending us! ### 6. Reliable and Stable product to use **Rating:** 4.0/5.0 stars **Reviewed by:** Naveen V. | VP of Development, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2025 **What do you like best about Upland InterFAX?** It is quite stable and reliable. We don't need to worry about setting up fax as it is very easy to integrate with their APIs. We have been using for last 10 years and never had any issues. **What do you dislike about Upland InterFAX?** If you are faxing in large volumes then it might get expensive **What problems is Upland InterFAX solving and how is that benefiting you?** Within our platform we have a functionality to fact the patient documents. Intefax helps us with their faxing solution **Official Response from Ginger Swann:** > Thank you, Naveeen! We're thrilled to hear that you find Upland InterFAX stable and reliable, and that it has been easy to integrate with our APIs. We appreciate your loyalty over the last 10 years. ### 7. Interfax has been solid providing the features I need to streamline faxes in my business. **Rating:** 4.0/5.0 stars **Reviewed by:** Michael K. | Quality Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Upland InterFAX?** - The API connection is essential. - Easily sending and receiving faxes digitally. **What do you dislike about Upland InterFAX?** - A formal test environment is not present. - The search is still very clunky. I dont find it to be stright forward. - I dont like the way adding contacts works. The way of adding it in groups is confusing. I wish it was displayed more in a list form. **What problems is Upland InterFAX solving and how is that benefiting you?** - Medical centers send us faxes that we have to receive and organize to members. - This used to be manual, however, now Interfax allows us to automate a portion of this process. **Official Response from Ginger Swann:** > Hi, Michael! Thanks for your review. We're glad to hear that you find our API connection so convenient and that InterFAX has helped streamline your business's faxing process. We do have the ability to set up some areas for testing and your account manager can give you more information about that. We're continually looking to make improvements to our product and we really appreciate your input! We'll pass these suggestions on to our development team as they continue to plan for future improvements. ### 8. This phrase is already in English and does not require translation. It is a statement indicating that something functions as required or expected. **Rating:** 2.5/5.0 stars **Reviewed by:** Cindy W. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Upland InterFAX?** The text is already in English and does not require translation. It describes a design that is simple and minimalist, fulfilling its intended function. **What do you dislike about Upland InterFAX?** It's hard to find where to find the bills if that's what I care about. I have to really dig for it rather than being easy to find. **What problems is Upland InterFAX solving and how is that benefiting you?** We need to fax data to the doctors. **Official Response from Ginger Swann:** > Thanks, Cindy! We're pleased to hear that you appreciate Upland InterFAX's simple design. We understand your frustration in finding bills and will work on making the billing information more easily accessible. Thank you for choosing Upland InterFAX for faxing data to doctors. ### 9. Easy and secure **Rating:** 4.5/5.0 stars **Reviewed by:** Dan F. | VP, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2025 **What do you like best about Upland InterFAX?** Was most compliant of the fax solutions we investigated. **What do you dislike about Upland InterFAX?** I'm not using it enough to have a helpful comment. **What problems is Upland InterFAX solving and how is that benefiting you?** Solution for faxed payment notifcations. **Official Response from Ginger Swann:** > Thank you for your feedback, Dan. We're happy to hear that Upland InterFAX is compliant with your needs. If you have any specific suggestions for improvement, we'd love to hear them. ### 10. Simplying our Workflows with InterFax **Rating:** 5.0/5.0 stars **Reviewed by:** Daisy V. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2024 **What do you like best about Upland InterFAX?** Upland InterFax has many attributes: ease of implementation and use, great pricing, number of features such as: fax confirmations sent to your inbox, option to create a quick cover letter, incoming faxes notification sent to your inbox so you don't have to go to the InterFax app to retrieve the fax, faxing out is very simple so there's no waiting around a fax machine for any job to be completed before you can fax out. **What do you dislike about Upland InterFAX?** There's no downside for using InterFax. This fax option have forced us to keep everything in electronic format; therefore, our copy paper cost has significantly been reduced by 90%. With the proper free pdf tool it has been possible for us to scan or print anything into a pdf. It may take a bit of training, but our employees love it, which made it very easy to implement. **What problems is Upland InterFAX solving and how is that benefiting you?** Upland InterFax has helped us to reduce paper cost to almost nothing, offsetting the cost of the app and still leaving us with savings. It has also streamlined our faxing processes so employees have quick access to faxing from their workstations, eliminating workflow interruptions, therefore, improving productivity. **Official Response from Ginger Swann:** > Thank you for sharing your positive experience with Upland InterFAX, Daisy! It's great to know that it has helped you reduce paper costs and streamline your faxing processes. Hearing about your improved productivity is music to our ears! ### 11. Easy to Use Fax Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Upland InterFAX?** InterFAX is easy and intuitive to use. It's easy to upload faxes and track the progress of transmissions. It has some nice features, like being able to attach a cover sheet. **What do you dislike about Upland InterFAX?** Sometimes I have difficulty signing in--as in, it takes forever--from Firefox and have to switch to another browser. **What problems is Upland InterFAX solving and how is that benefiting you?** InterFAX is benefiting me by providing an easy-to-use fax service. **Official Response from Ginger Swann:** > Thank you for your feedback! We're pleased that InterFAX is providing you with an easy-to-use fax service. We're sorry to hear about the difficulty signing in from Firefox, and we'll look into resolving this issue to enhance your experience. ### 12. Incredibly user-friendly and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Kamala C. | Admin Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2024 **What do you like best about Upland InterFAX?** My experience with Upland InterFAX has been outstanding. As a cloud-based E-Fax service, it offers incredible convenience and security. The platform is very intuitive, making the process of sending and receiving faxes seamless. I particularly appreciate its compliance with key regulations like HIPAA, which assures me that my sensitive documents are handled safely. **What do you dislike about Upland InterFAX?** As of now I have not faced anychallange, however I think if they could work on FAX sendign speed when multiple files are queed. Thank you! **What problems is Upland InterFAX solving and how is that benefiting you?** Sending FAX efficeiently on the go with all device even if we're traveling and any urgetn docuemtn has to go throgh FAX at that time InterFax is the best tool we have. **Official Response from Ginger Swann:** > Hi, Kamala! We're thrilled to hear that you find Upland InterFAX incredibly user-friendly and efficient! Our team is dedicated to providing a seamless and secure experience for all our users, and we're glad to hear that you appreciate our compliance with regulations like HIPAA. We'll definitely take your feedback about fax sending speed into consideration for future improvements. Thank you for choosing Upland InterFAX! ### 13. Reliable and Convenient Faxing Made Simple with Upland InterFAX **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2025 **What do you like best about Upland InterFAX?** I love how easy Upland InterFAX makes it to send and receive faxes securely right from my email—super convenient and reliable! **What do you dislike about Upland InterFAX?** Occasionally, the interface feels a bit dated, but it still gets the job done efficiently and reliably. **What problems is Upland InterFAX solving and how is that benefiting you?** Upland InterFAX helps us securely send and receive important documents without a physical fax machine, saving time and streamlining our workflow. **Official Response from Ginger Swann:** > Thank you for your positive feedback on the convenience and reliability of Upland InterFAX for faxing. We understand your concern about the interface and are always working to enhance the user experience while maintaining the efficiency of the service. We really appreciate it! ### 14. User friendly Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Nesi L. | Senior Tax Accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2025 **What do you like best about Upland InterFAX?** The InterFAX required little to no training. I was able to log in and easily navagate to doucments I needed. The IRS and many other organizations still use fax as a primary means of communication so having access to this without having bulky fax machines makes my life simpler. I like being a ble to keep track of the fax by looking at my inbox and not needing to scan the file manually. **What do you dislike about Upland InterFAX?** I really havnt exepriced a downside to using interFAX. Honestly, being able to streamline faxing has only increased productivity **What problems is Upland InterFAX solving and how is that benefiting you?** Reducing paper clutter. Improving efficiency by reducing time and not needing to scan in faxed documents. **Official Response from Ginger Swann:** > Hi, Nesi. It's great to hear that you find Upland InterFAX user-friendly and efficient for your faxing needs. Thank you for sharing your positive experience with us! ### 15. No major complaints, but there is definately room for improvements. **Rating:** 4.5/5.0 stars **Reviewed by:** Dr. LaShundra C. | Adjunct Professor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2024 **What do you like best about Upland InterFAX?** It is cost effective. I am not a big business, however, I do send a receive an influx of fax throughout the month. Although they do have down time to update the services, they are very good about commmunicating with you well in advance about scheduled outages. Customer support responds quickly and will attempt to assist you to the best of their ability. They also make frequent updates to help improve the the software. I like that notifications of faxes I have received come directly to my email. I can also access the document faxed directly from my email. I appreciate that all documents are received in a pdf format, which helps to protect the integrity of the sender and receiver. There aren't a lot of fancy features, but that does not bother me because it's a fax service. I need to be able to send, receive, and see a report of my activity. Upland is very easy to use and easy to set up. I have used this company for approximately 2 years. The set up and integration of software is quick and easy if you choose to accept a fax number generated by Upland. However, if you are transferring a fax number you already have, which is what I did, the process is extended over a longer period of time. However, they will offer you a temporary fax number to use while your number is being transferred. **What do you dislike about Upland InterFAX?** The biggest downfall with Upland InterFAX is the lack of ability to retreive detailed fax reports. Although you can see a report of faxes sent with details such as the number, date, and time it was sent, fax reports are deleted after 30 days. Upland does not make it easy to generate fax reports and store them for your personal records. You also do not have the option to opt in to have at least the first page of the fax that was sent out displayed with your fax report. I understand they may have this policy in place for privacy purposes, which is helpful to them. However, if I ever need to prove that a fax was sent to a specific place, on a specific date, and it needs to show evidence of the document that was faxed, I am not able to supply that information, especially if we have bypassed the 30 day time frame. **What problems is Upland InterFAX solving and how is that benefiting you?** Upland helps me to decrease the purchase and use of paper and ink due to the software being an online service versus a traditional fax service. It has also helped with keeping me in alignment with HIPPA laws due to never having a fax come into my office through the fax machine and exposing personal information. Another benefit is, I can send and receive documents no matter my location. **Official Response from Ginger Swann:** > Thank you for your detailed feedback, Dr. LaShundra! We're glad to hear that you find Upland InterFAX cost-effective and appreciate our communication about scheduled outages. We understand your concern about detailed fax reports and will take this into consideration for future improvements. Thanks for taking the time to leave such a helpful review! ### 16. E-Faxing Made Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Mike B. | Credentialing Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Upland InterFAX?** InterFax offers a seamless E-fax portal that allows you to send and receive faxes from anywhere, anytime. This flexibility is invaluable, especially for professionals who are often on the move. Whether you’re at the office, working from home, or traveling, the ease of accessing faxes through a user-friendly interface is a big plus. **What do you dislike about Upland InterFAX?** I'm the new user so everything looks good, only they can add pdf edit option would be very helpful. Thanks **What problems is Upland InterFAX solving and how is that benefiting you?** The need for reliable communication solutions is more critical than ever, and InterFax truly shines with its E-fax services. As someone who values efficiency, I found their platform to be a game-changer for managing documents on the go. **Official Response from Ginger Swann:** > Thank you for your feedback, Mike! We're glad to hear that you're enjoying the flexibility and ease of accessing faxes through our user-friendly interface. Hearing that InterFAX has been a gamechanger for you is music to our ears! ### 17. Use of Upland Interfax **Rating:** 4.0/5.0 stars **Reviewed by:** Arthur T B M. | Inside Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Upland InterFAX?** It was easy to setup. I found it by accident and decided to give it a try. I faxed an important and personal document to a government agency. It arrived safely. It was a quick interface to my Windows laptop. **What do you dislike about Upland InterFAX?** N/A. Not really anything that i disliked. I used the trial version. I'm nnot quite ready to fully apply it to my business yet because I don't know how much I would use it. **What problems is Upland InterFAX solving and how is that benefiting you?** I had a situation where I needed a point of contact to relatively fast annd Upland Innterfax filled that void for that time. **Official Response from Ginger Swann:** > We're glad to hear that you found Upland InterFAX easy to set up and that it served your needs. We hope that when you are ready to fully apply it to your business, it continues to meet your expectations. Thanks for your feedback, Arthur! ### 18. Easiest fax around **Rating:** 5.0/5.0 stars **Reviewed by:** Al R. | Corporate secretary, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2025 **What do you like best about Upland InterFAX?** Upland InterFax is by far the easiest fax system I have ever used. The cost per fax is well priced and inexpensive to use. The services also integrates with other office systems to make workflow even easier. **What do you dislike about Upland InterFAX?** I have yet to find a downside to this service. **What problems is Upland InterFAX solving and how is that benefiting you?** I have yetto have a problem with this service. **Official Response from Ginger Swann:** > Thank you for your kind words, Al! We're glad to hear that Upland InterFAX is meeting your faxing needs and making your workflow easier. That's what we love to hear! ### 19. Upland InterFAX is the ultimate professional software for sharing all your documents. **Rating:** 5.0/5.0 stars **Reviewed by:** Marina S. | Digital Network Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 02, 2024 **What do you like best about Upland InterFAX?** This software is really special and unique in its class because it offers the most efficient and innovative platform in the market, with high quality standards that make its use the easiest and most capable for each user. With the use of its resources you can attach and send via fax all documents and files that are part of your work process where you can keep a detailed record of each of your communications and make the professional collaborations you need with your team to increase their performance and productivity. **What do you dislike about Upland InterFAX?** its registration process is a bit slow and tedious, I think it can be much faster and more efficient. **What problems is Upland InterFAX solving and how is that benefiting you?** my department has found in the digital resources of this software the best tool to communicate and share all the progress we make in our work field, which has allowed us to optimize the time we need to access all the information related to our work processes and thus improve the quality of our services. **Official Response from Ginger Swann:** > Hi, Marina! It's great to hear that Upland InterFAX has helped optimize your department's communication and work processes. That is what we love to hear! We deeply appreciate your kind words and fantastic review - and we'll take note of your feedback about the registration process. We will work with our product team to enhance it for a smoother user experience. We really appreciate your business! ### 20. Easy faxing **Rating:** 5.0/5.0 stars **Reviewed by:** Kruti B. | Business Analyst, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2025 **What do you like best about Upland InterFAX?** Its easy to use and easy to implement the email to fax. Also its very good for frequency use and nice customer support. I am using since last yr and all the features are easy to integrate. **What do you dislike about Upland InterFAX?** I don't like the demo usage as they are giving demo only and and not giving for free. **What problems is Upland InterFAX solving and how is that benefiting you?** its very good and easy to handel when i have to send the fax to the customer. **Official Response from Ginger Swann:** > Hi, Kruti - Thank you for your positive feedback on the ease of use and implementation of Upland InterFAX, as well as our customer support. We appreciate that! We also appreciate your input on the demo usage and will consider it for future enhancements. ### 21. Great Experience with Interfax eFax Services! **Rating:** 5.0/5.0 stars **Reviewed by:** Chandan K. | Credentialing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2024 **What do you like best about Upland InterFAX?** I just wanted to share how happy I am with Interfax's eFax services! The interface is super easy to use—anyone can figure it out, even if you’re not tech-savvy. Sending and receiving faxes has never been simpler! I really appreciate how straightforward everything is. If you're looking for a reliable eFax service, I highly recommend Interfax! **What do you dislike about Upland InterFAX?** So far so good there is nothing that I disliked at this moment. Thank you! **What problems is Upland InterFAX solving and how is that benefiting you?** We are located outside US and actually it made sending online E-Faxes super easy from anywhere on the go! **Official Response from Ginger Swann:** > Thank you for sharing your positive experience with our cloud fax services! We're glad to hear that you find the interface user-friendly and the service reliable. ### 22. The most capable and efficient cloud fax service to share all your documents. **Rating:** 5.0/5.0 stars **Reviewed by:** Marvin A. | Digital Applications Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** June 27, 2024 **What do you like best about Upland InterFAX?** Upland InterFAX is the most complete and advanced platform to manage and share all the information and content that your company has stored in the cloud. It is completely secure and reliable so that you can transmit via fax any type of document and file that your company needs, giving you maximum control of all its functions so that you can guarantee the productivity and performance of all your workers in the exercise of their remote functions. **What do you dislike about Upland InterFAX?** It is an expensive service, I would like them to implement loyalty and senority offers and discounts for being a recurring user. **What problems is Upland InterFAX solving and how is that benefiting you?** my department has found in this platform the best resource to remotely share the development and progress of all our professional activities through its advanced systems, giving us the possibility of offering quality work of great value to the interests of our company. **Official Response from Ginger Swann:** > Hi, Marvin! Thank you for your positive feedback about Upland InterFAX. It excites us to hear that you've had such a great experience with our platform and that it's been such a game-changer for your remote needs. That's fantastic! We understand your concern about the pricing and will explore options for loyalty offers and discounts for our recurring users. We appreciate your business! ### 23. We were able to get the SAAS running and integrated into our application quickly. **Rating:** 3.0/5.0 stars **Reviewed by:** Michael K. | Quality Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2024 **What do you like best about Upland InterFAX?** 1. The .NET SDK provided us with the necessary functionality to integrate it directly in our code base. It took us only a couple of weeks to intgrate it. 2. All the basic functionality I needed was available on the main screen. 3. Customer support appear responsive to our needs. 4. Managing access seemed easy to do, however, as a user, I wasnt aware of what I was missing until access was granted. **What do you dislike about Upland InterFAX?** 1. There wasnt an intuitive test environment. We essentially had to get another account totally separate of this account. 2. The search functionality was a little cumbersome. For instance, to retrieve a record based on transactionId, I had to filter for it first instead of directly searching. **What problems is Upland InterFAX solving and how is that benefiting you?** 1. We wanted a way to automatically receive emails, and them upload them into their appropriate areas in our own application. 2. For the most part, users do not have to go into the software just to download a FAX thus making our process more streamlined. **Official Response from Ginger Swann:** > Hi, Michael. Thank you for your feedback about the search functionality. We'll take this into consideration for future improvements to the enhance user experience. It's great to hear that you've had a good experience with our customer service team. Please don't hesitate to reach out. We are always happy to help! ### 24. Upland InterFAX: Efficient and User-Friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Bravo M. | Credentialing associate, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Upland InterFAX?** I've had a great experience using Upland InterFAX. The clean and intuitive interface makes it very user-friendly, allowing me to navigate through the system with ease. The setup is straightforward, and the features are clearly labeled, making faxing a breeze. Overall, it's an efficient and reliable faxing solution that I highly recommend. **What do you dislike about Upland InterFAX?** There is nothing to be disliked,everything is smooth so far. Thank you **What problems is Upland InterFAX solving and how is that benefiting you?** Online digital FAX service **Official Response from Ginger Swann:** > Thank you for your positive feedback, Bravo! We're glad to hear that you find Upland InterFAX to be efficient and user-friendly. Our team is committed to providing a reliable faxing solution with a smooth experience. We appreciate your recommendation! ### 25. Reliable but fairly expensive faxing service with an outdated interface. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2025 **What do you like best about Upland InterFAX?** Their API seems to work well, is relatively easy to use, and their support is generally responsive. Their system is fairly customizable. **What do you dislike about Upland InterFAX?** Their interface needs an update. It's clunky and is overdue for a refresh. Their SAML/SSO integration is not straightforward. Even as a seasoned identity management veteran I had a difficult time getting it working. Their billing is quite confusing and difficult to decipher. Every time I need to look at a bill it takes me 15-20 minutes just to wrap my head around what I'm looking at. **What problems is Upland InterFAX solving and how is that benefiting you?** Provides an API accessible fax system that integrates with our product. **Official Response from Ginger Swann:** > We appreciate your feedback on our API and responsive support. We understand your concerns about the outdated interface and the challenges with SAML/SSO integration. We are continuously working to improve our user interface and streamline our integration processes. We apologize for any confusion with our billing and will consider ways to make it more clear for our customers. ### 26. So Far Im amazed at the fax service offered by Upland InterFAX! **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher R. | Founder and Board President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Upland InterFAX?** Our Nonprofit Family Promise of Eastern Arkansas is a non-profit organization that aims to help families experiencing homelessness by providing them with temporary shelter, meals, and support services. What I appreciate most about Family Promise is their holistic approach to addressing homelessness. They not only provide immediate assistance with basic needs, but also offer comprehensive case management, job training, and financial literacy programs to help families regain stability and independence. By focusing on the unique needs of each family and providing them with the necessary tools and resources, Family Promise is making a significant impact in breaking the cycle of homelessness and empowering families to create a better future for themselves. As for Upland InterFAX, at first I didn't have personal preferences or experiences for fax. However, Upland InterFAX showed me that it is a cloud-based faxing solution that allows businesses to send and receive faxes electronically. It offers a convenient and efficient way to manage fax communications, eliminating the need for physical fax machines and paper documents. With features like secure transmission, document archiving, and integration with existing systems, Upland InterFAX streamlines faxing processes and enhances productivity. **What do you dislike about Upland InterFAX?** So far I dont have any dislikes. Im a no nonsense type guy. So after the 30 days we will see. So far Im impressed. **What problems is Upland InterFAX solving and how is that benefiting you?** All my fax problems so far. **Official Response from Ginger Swann:** > Thank you for your kind words, Christopher! We're glad to hear that you appreciate the convenience and efficiency of our cloud-based faxing solution. ### 27. Easy to use cloud fax service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2024 **What do you like best about Upland InterFAX?** I love that InterFAX is so easy to use. A simple interface that allows you to fax important, confidential documents with a few clicks. Even better, when there is an issue, customer support is so friendly and helpful and resolves things quickly. I use InterFAX constantly as an office manager. **What do you dislike about Upland InterFAX?** The only downside that I encountered was an issue with sending a huge fax (over 100 pages). I was not made aware that there were limits on outbound faxes. I was trying to send one and I kept getting a "rendering error". I did reach out to customer service and had this issue resolved by increasing my outbound max, but it would've been helpful to know that it was a limit issue upfront. **What problems is Upland InterFAX solving and how is that benefiting you?** Upland InterFAX solved my issue of not having an efficient online fax service. I can count on InterFAX to send over confidential faxes fast and easy. **Official Response from Ginger Swann:** > Thank you for your positive feedback about the ease of use and helpful customer support. We're so glad to hear what a difference InterFAX has made for you! We understand the frustration with the limit on outbound faxes and will work to better communicate this restriction to our users in the future. Thank you for taking the time to leave such a helpful review! ### 28. Best for looking for a job **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen L. | Accounting Clerk, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Upland InterFAX?** It is easy to use, you can find a lot of help flip tips using this. **What do you dislike about Upland InterFAX?** I don't have a dislike about this. It definitely makes it easy for me to to use when searching for a job or having to send things over **What problems is Upland InterFAX solving and how is that benefiting you?** It's making it easy to fax things over. **Official Response from Ginger Swann:** > Thanks for your positive review, Stephen! If you ever have any questions or need assistance, feel free to reach out to our support team. ### 29. Robust faxing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2025 **What do you like best about Upland InterFAX?** The service is stable and interfaces perfectly with our PACS system. Customer support is also very responsive and quickly resolves isssues. **What do you dislike about Upland InterFAX?** I wish invoices were emailed. It would also be benificial to have an API we could query for metrics. **What problems is Upland InterFAX solving and how is that benefiting you?** We no longer have to rely on analog faxing for patient records. **Official Response from Ginger Swann:** > Thank you for taking the time to review our services! We're pleased to hear that Upland InterFAX has helped you transition away from analog faxing for patient records. If you are needing to access your invoice, you can find that in the billing tab when you log into your account. We really appreciate your suggestions and will take them into consideration for future product updates. Thank you! ### 30. Great faxing software **Rating:** 4.5/5.0 stars **Reviewed by:** Audrey W. | Automation/direct bill accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Upland InterFAX?** I can send a fax right from Outlook. Saves time and is fast. **What do you dislike about Upland InterFAX?** That it can't send a fail notice to every user that uses it. Only 1 person can get them all. **What problems is Upland InterFAX solving and how is that benefiting you?** We can use this to send faxes from Database software, and we can send faxes from our email program. So quick and easy. **Official Response from Ginger Swann:** > Hi, Audrey. We're thrilled to hear that our faxing software has been beneficial for your business! Being able to fax right from Outlook makes life so much more simple. :) We value your feedback about the fail notice feature and will look into ways to address this for a better user experience. Thank you! ### 31. Upland InterFAX great software that changed the way we work for the better **Rating:** 5.0/5.0 stars **Reviewed by:** Salma G. | Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2024 **What do you like best about Upland InterFAX?** I really like this tool mainly because of the ease of sending faxes and because the APIs are easy to use and I also liked the experience with the support which is friendly and excellent. On the other hand, the interface is well done, a little minimalist but excellent, which makes it easy to use so we do not get confused in each of its functions. **What do you dislike about Upland InterFAX?** It suits our needs very well but I think it lacks some features considering the price. **What problems is Upland InterFAX solving and how is that benefiting you?** Since its implementation it has changed the way we send faxes because it is easy to use and adapts to our needs and everything is excellent and satisfactory. **Official Response from Ginger Swann:** > Hi, Salma! We're thrilled to hear that you are enjoying the ease of sending faxes and our user-friendly APIs. We appreciate your feedback on the interface and will take your suggestions for additional features into consideration. We are always looking for ways to enhance the user experience. :) Thank you so much for taking the time to leave such a helpful review! ### 32. amazing service **Rating:** 5.0/5.0 stars **Reviewed by:** ido r. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2025 **What do you like best about Upland InterFAX?** the best cloud fax i have ever see i all my life **What do you dislike about Upland InterFAX?** i like everything aboutv the product,]. its amazing one **What problems is Upland InterFAX solving and how is that benefiting you?** it makes our connunication secure **Official Response from Ginger Swann:** > Thank you for the positive feedback, Ido! We're thrilled to hear that Upland InterFAX is providing you with the best cloud fax experience. It was great to see you at the HIMSS booth - thanks for coming by! ### 33. Interfax was easy to use and fast and accuate. **Rating:** 5.0/5.0 stars **Reviewed by:** Karma H. | Benefits Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Upland InterFAX?** Interfax was easy to use and fast and accurate. **What do you dislike about Upland InterFAX?** There wasn't anything that I disliked. It was fast and accurate. **What problems is Upland InterFAX solving and how is that benefiting you?** I don't have a fax machine, so this made it possible. **Official Response from Ginger Swann:** > We're glad to hear that you found InterFAX easy to use, fast, and accurate! Thank you for sharing your positive experience. ### 34. Very reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Nick r. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2025 **What do you like best about Upland InterFAX?** Reliable and no issues. Also hipaa a compliant **What do you dislike about Upland InterFAX?** no issues or problems with the service.. **What problems is Upland InterFAX solving and how is that benefiting you?** Faxing patient records to clinicians **Official Response from Ginger Swann:** > Hi, Nick - Thanks for coming to see us at HIMSS! We're glad to hear that you find Upland InterFAX reliable and HIPAA compliant. Thank you for your positive feedback! ### 35. Send and receive faxes without complications **Rating:** 4.5/5.0 stars **Reviewed by:** Pinal S. | DevOps Engineer for Salesforce, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2024 **What do you like best about Upland InterFAX?** Easy adaptation to the devices used in the company, does not require major knowledge for its implementation, the technical support both by calls and e-mail attends your questions and problems in a friendly manner and give you an accurate answer **What do you dislike about Upland InterFAX?** We use Upland Interfax on a frequent basis and I could not highlight any negative aspect, the interface could be visibly improved to be more attractive, but functionally it has met expectations **What problems is Upland InterFAX solving and how is that benefiting you?** Currently, emails is the most used way to communicate, however, we have customers who still use the fax system, looking for a tool to help us manage the fax system to save time in the work area we used Upland Interfax, TSL encryption for incoming and outgoing faxes has allowed us to send and receive faxes easily and securely, the delivery confirmation alert gives us the certainty that it was received **Official Response from Ginger Swann:** > Thank you, Pinal! We're glad to hear that Upland InterFAX has been easy to adapt to your company's devices and that our technical support has been helpful. We appreciate your feedback on the interface and will take it into consideration for future improvements. ### 36. User friendly instructions and fax services at my finger tips. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2025 **What do you like best about Upland InterFAX?** It is very user friendly and easy to navigate. **What do you dislike about Upland InterFAX?** I have not found any downsides to InterFax that I dislike. **What problems is Upland InterFAX solving and how is that benefiting you?** InterFAX allows me and my team the ease to get over confidential documents and recieve prompt confirmations. **Official Response from Ginger Swann:** > Thank you for your positive feedback! We're happy to hear that you find InterFAX so user-friendly and easy to navigate. That's music to our ears! ### 37. It has made uploading documents and digital workflows much easier to manage. **Rating:** 4.0/5.0 stars **Reviewed by:** Brianna S. | Administrative Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Upland InterFAX?** They ease of the system has been wonderful. **What do you dislike about Upland InterFAX?** I dislike that it hasn't expanded to other functions yet. **What problems is Upland InterFAX solving and how is that benefiting you?** Online faxing and document sharing and storing. **Official Response from Ginger Swann:** > We're glad to hear that you find Upland InterFAX easy to use for managing documents and digital workflows. ### 38. Upland really useful tool for sending and receiving faxes with a good interface **Rating:** 5.0/5.0 stars **Reviewed by:** Elharis E. | Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2024 **What do you like best about Upland InterFAX?** What I like most about Upland InterFAX is the technical support is friendly, provides quick responses and always solves the problem. I also like that I can sed and receive faxes without any problems. Also, during the time Ive been using it Ive liked the improved user interface and that the drag and drop feature has been very useful. **What do you dislike about Upland InterFAX?** It is a great product, perfect and has nothing bad to say for now. **What problems is Upland InterFAX solving and how is that benefiting you?** The problems and benefits mainly center around sending and receiving faexes, easy API access, email verification and everything else that has improved the way we work with digital transformation. **Official Response from Ginger Swann:** > Thank you for your positive review, Elharis! We're glad to hear that you've had a great experience with Upland InterFAX, especially with our technical support team and the improved user interface. We appreciate your support and look forward to continuing to provide you with a reliable fax solution. ### 39. Easy to use, reliable **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2025 **What do you like best about Upland InterFAX?** - Functionality is straight-forward and simple - Clear statuses for outbound faxes **What do you dislike about Upland InterFAX?** - Interface is dated - No alert when faxes fail **What problems is Upland InterFAX solving and how is that benefiting you?** We are able to send outbound faxes to other parties easily **Official Response from Ginger Swann:** > It's great to hear that Upland InterFAX has been helpful in sending outbound faxes easily! It sounds like you may have alerts turned off for failed faxes - You can find the information to update those settings at the link below. I hope this helps! We value your feedback about the user interface and we will use this input to make necessary enhancements. Thanks for your review! https://help.uplandsoftware.com/interfax/2.0/en/settings/my-settings/outbound-settings.htm?Highlight=fail#Notifica ### 40. DIfficult to use and work with **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2024 **What do you like best about Upland InterFAX?** Nothing - it is difficult to use, UI is not intuitive. **What do you dislike about Upland InterFAX?** UI is not intuitive at all, setting up multiple users under same account isn't a logical process, and this service is overall very difficult to use. Go with a different company. **What problems is Upland InterFAX solving and how is that benefiting you?** Providing fax service for a telehealth company, but there are better options out there **Official Response from Ginger Swann:** > Thank you for sharing your concerns. We understand the importance of a user-friendly interface and would really like to hear more about the difficulties you are experiencing since it is so different from what we are hearing from the rest of our customers. While we certainly respect your anonymous review, but we would welcome you to reach out to us. You can contact me directly at gswann@uplandsoftware.com and I'll personally make sure you are connected with our dedicated support team. ### 41. Very convenient service **Rating:** 5.0/5.0 stars **Reviewed by:** Lori B. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2024 **What do you like best about Upland InterFAX?** Interfax is my go-to method of faxing from my desk. All I have to do is scan my document or attach an already digital pdf copy and send it through email. I have an easy record to reference when I need to find out when I faxed something as well, just a quick search in gmail. **What do you dislike about Upland InterFAX?** I have not experienced any downsides to using Interfax **What problems is Upland InterFAX solving and how is that benefiting you?** fast and easy to use, i don't necessarily even have to print out a hard copy of something in order to fax it. saves time and resources **Official Response from Ginger Swann:** > Hi, Lori! We're delighted to hear that InterFAX has been a convenient and time-saving solution for you. We strive to make faxing easy and efficient, and we're glad to hear that it's been so helpful for you and your company! ### 42. A solution to configure fax input and output services with an intuitive interface **Rating:** 5.0/5.0 stars **Reviewed by:** Gable M. | Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2024 **What do you like best about Upland InterFAX?** I like it because it is useful, effective and easy to use to manage online fax services. I also liked automating through API and that the implementation was easy and finally the trial version made us make the best decision. **What do you dislike about Upland InterFAX?** Since using it we have not noticed any problems. **What problems is Upland InterFAX solving and how is that benefiting you?** It is still used to send Faxes easily with a simple format and it benefits us a lot in that sense, in addition to being easy to manage and serving our customers more easily. **Official Response from Ginger Swann:** > Thank you for sharing your positive experience with Upland InterFAX, Gable. We're pleased that you found it useful, effective, and easy to use! Our goal is to provide a solution that simplifies fax management and benefits your business. We appreciate your feedback and look forward to continuing to support your fax needs! ### 43. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Military | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2025 **What do you like best about Upland InterFAX?** That I am able to send faxes with ease and it not be a hassle **What do you dislike about Upland InterFAX?** There was nothing that I don't like. So far so good **What problems is Upland InterFAX solving and how is that benefiting you?** Being able to send faxes on my phone and not go somewhere to do it. **Official Response from Ginger Swann:** > Thank you for your positive feedback! We're happy to provide a convenient faxing solution for you. ### 44. great faxing service via API **Rating:** 5.0/5.0 stars **Reviewed by:** Danny R. | Technology & Product Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Upland InterFAX?** Simple API integration with great documentation **What do you dislike about Upland InterFAX?** It does exactly what I need it to do so there is nothing really to dislike. **What problems is Upland InterFAX solving and how is that benefiting you?** Send faxes to our clients via API **Official Response from Ginger Swann:** > We're glad to hear that you found our API integration simple and our documentation helpful. Thank you for choosing Upland InterFAX for your faxing needs! ### 45. Fax automation **Rating:** 4.5/5.0 stars **Reviewed by:** august Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2024 **What do you like best about Upland InterFAX?** It has a free trial which is great for getting to know the service, the price is affordable for both small and large businesses. The interface is fun the tool panel is easy to access, the learning curve required is minimal **What do you dislike about Upland InterFAX?** From my experience I have not found any negative aspects, the technical support takes a little time to respond **What problems is Upland InterFAX solving and how is that benefiting you?** We acquired Upland InterFAX because of the need to automate the process of sending and receiving faxes in the company as we had previously had problems, in addition to reducing the time spent for the management of faxes in the company, an excellent tool for companies that still employ the use of fax **Official Response from Ginger Swann:** > Hi, August. Thank you for taking the time to leave a positive review for InterFAX! We appreciate your input and apologize for any delay in our technical support. We are constantly working to improve our response times. ### 46. Fax management **Rating:** 5.0/5.0 stars **Reviewed by:** Anton C. | Manufacturing specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Upland InterFAX?** A tool that does not require a learning curve, gives access to a free period to learn about the product's functions, reports are very useful **What do you dislike about Upland InterFAX?** With the time of use, I could not highlight anything negative, and it has been very useful **What problems is Upland InterFAX solving and how is that benefiting you?** We eliminate the use of telephone lines we reduce the use of paper which means cost savings, the process to send and receive faxes is simple and fast, it gives us the certainty that no fax could be lost **Official Response from Ginger Swann:** > Hi, Anton - It's great to hear that Upland InterFAX has helped you eliminate the use of telephone lines, reduce paper usage, and simplify the process of sending and receiving faxes. We're glad to provide a reliable solution for your business needs! Thanks for taking the time to leave such an insightful review! ### 47. Easy Fax Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2024 **What do you like best about Upland InterFAX?** It's easy to use and easy to have all of your faxes integrated into one place. When support is needed, they are very quick to respond and assist. **What do you dislike about Upland InterFAX?** The trickiest part about InterFax is the password resets. Sometimes the emails don't arrive after requesting a reset. **What problems is Upland InterFAX solving and how is that benefiting you?** Not having to have an on-prem fax device. It's onle less device to worry about **Official Response from Ginger Swann:** > Thank you for your feedback! We're pleased to hear that our support team has been quick to respond and assist you. We also understand the frustration with the password reset emails and will take a closer this issue. Thank you for taking the time to share your insight! ### 48. Excellent replacement to paper fax **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda C. | Lab, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2024 **What do you like best about Upland InterFAX?** The site is super user friendly! Easy to track sent faxes- failed and accepted. Can also review archived faxes even after they have been deleted. Incoming faxes quick and on live-time. No need to wait for connection, toner, paper, like old faxing method. **What do you dislike about Upland InterFAX?** Nothing, I really enjoyed everything about it. **What problems is Upland InterFAX solving and how is that benefiting you?** Problems with paper jamming issues, supplies issues such as toner (for printing incoming faxes). Connection issues. **Official Response from Ginger Swann:** > Hi, Amanda. We're thrilled to hear that you find Upland InterFAX user-friendly and efficient for tracking and reviewing faxes. We really appreciate your helpful feedback! ### 49. InterFAX easy access tool at a low price **Rating:** 5.0/5.0 stars **Reviewed by:** Lionel A. | CRM Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2024 **What do you like best about Upland InterFAX?** I like this tool because it is easy to use due to its user interface and a good easy to configure panel. I also like being able to review the reports with their drag and drop features and the support responds quickly to our questions. **What do you dislike about Upland InterFAX?** I have no serious problems that affect its use. I only hope for improvements. **What problems is Upland InterFAX solving and how is that benefiting you?** This online fax tool works very well overall. Its integration was perfect, it solved our problems with Online Fax, improving the workflow. Sending things by fax physically is no longer a problem, now everything is online and we save time and money. **Official Response from Ginger Swann:** > Hi, Lionel! We're glad to hear that you find InterFAX easy to use and configure, and that you appreciate the drag and drop features and responsive support. We are constantly working on improvements, so your feedback is incredibly valuable to us. Thank you for sharing your positive experience! ### 50. Send and receive faxes anywhere **Rating:** 5.0/5.0 stars **Reviewed by:** Toan L. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2024 **What do you like best about Upland InterFAX?** The user interface is simple to use, installs without hassle, the toolbar is easy to access and use you can purchase a free trial without much protocol which is amazing, the support team responds quickly **What do you dislike about Upland InterFAX?** Absolutely nothing, Upland InterFax is a great tool for any company, both small and large **What problems is Upland InterFAX solving and how is that benefiting you?** Since we acquired Upland InterFax the communication with our clients through the use of fax improved significantly, we no longer have to worry about the process of sending and receiving faxes, we can access the use of fax without the need to be in the office from any mobile device **Official Response from Ginger Swann:** > Hi, Toan! We're thrilled to hear that you find Upland InterFAX simple to use and that it has improved your communication with clients. We appreciate your positive feedback! ## Upland InterFAX Discussions - [Has Upland InterFAX stayed reliable for you, even with a clunky-looking interface?](https://www.g2.com/discussions/has-upland-interfax-stayed-reliable-for-you-even-with-a-clunky-looking-interface) - 1 comment, 1 upvote - [View Upland InterFAX pricing details and edition comparison](https://www.g2.com/products/upland-interfax/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+05%3A35%3A16+-0500&secure%5Bsession_id%5D=e5352089-d70d-4999-9539-957683b44b4e&secure%5Btoken%5D=2913ddf1c2986eac9014fb3ccdc8c5945dddbfd44cca5562b47eae132f7db192&format=llm_user) ## Upland InterFAX Integrations - [Epic](https://www.g2.com/products/epic/reviews) - [GHL](https://www.g2.com/products/ghl/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [OncoEMR](https://www.g2.com/products/oncoemr/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [SMTPServer](https://www.g2.com/products/smtpserver/reviews) ## Upland InterFAX Features **Documents** - Editing **Agentic AI - Online Fax** - Autonomous Task Execution - Cross-system Integration **Sending** - Fax Number - Existing Numbers - Cross-Platform Sending - Unlimited Sending - Contact Management - Alerts ## Top Upland InterFAX Alternatives - [eFax Online Fax Service](https://www.g2.com/products/efax-online-fax-service/reviews) - 4.4/5.0 (204 reviews) - [iFax](https://www.g2.com/products/ifax/reviews) - 4.7/5.0 (466 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,385 reviews)