Unitrends Backup and Recovery Reviews & Product Details

Unitrends Data Center Backup and Recovery offers a Unified BCDR solution enabling our users to address the challenges of today with a complete, agile solution designed to backup, secure and recover all workloads. The platform encompasses protection for traditional data center infrastructure as well as cloud-based IaaS workloads, SaaS applications and the data being generated on endpoint devices such as laptops and PCs. Purposeful integrations with security tools provide end-to-end protection against cybercrime and human error, while automation and artificial intelligence is injected into the platform to simplify complex systems and provide a unified experience with visibility across a complete backup infrastructure.

Product Website

Seller

Kaseya

Languages Supported

English

Product Description

Protects by bridging virtual, physical, and cloud. Unitrends has provided next-generation enterprise-class data protection to thousands of customers.

Overview by

elisa Minton

Discussions

Unitrends Backup and Recovery Community

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

Unitrends Backup and Recovery Integrations

(8)

Verified by Unitrends Backup and Recovery

Unitrends Backup and Recovery Media

Unitrends Backup and Recovery Demo - Dashboard.JPG

Unitrends Recovery Series Dashboard

Unitrends Backup and Recovery Demo - recover.JPG

Create instant recovery job

Unitrends Backup and Recovery Demo - protected.JPG

Listing of protected assets

Official Downloads

(4)

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Unitrends Unified Backup Solution Overview

Unitrends Recovery Series Backup Appliances

Detecting and Mitigating Ransomware with Unitrends

Unitrends Backup and Recovery Reviews (434)

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Garret H.

IT Director

Enterprise (> 1000 emp.)

3/2/2021

"switched after the incresed cost, lowering storage size. and would rather take 5 minutes to talk about my "needs" but push their cloud programs."

0.5/5

What do you like best about Unitrends Backup and Recovery?

When we did use it, it was a great system, easy to use and recover from. Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

our rep was more concerned on selling additional features than listen to our actual needs. Review collected by and hosted on G2.com.

Recommendations to others considering Unitrends Backup and Recovery:

Talk with their customer service people. The team is excellent and quick at answering any questions! Review collected by and hosted on G2.com.

What problems is Unitrends Backup and Recovery solving and how is that benefiting you?

Daily backups along with incremental backups is a necessary for us and our admin teams. If we need a specific file recovered we can quickly and painlessly. Twice our school was hit with ransomware. Within a few days everything was cleaned up and recovered prior to the attack. Without Unitrends I have no clue what we would've done. Review collected by and hosted on G2.com.

Allan E.

IT Support Specialist / VoIP Manager

Mid-Market (51-1000 emp.)

8/2/2022

"Easy to use back up and recovery"

4.5/5

What do you like best about Unitrends Backup and Recovery?

Very reliable appliance that works without constant checking or intetactions. Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

Make the UI a bit more user friendly and easier to navigate. Maybe offer quick click buttons to take you user to specific task(s). Review collected by and hosted on G2.com.

Verified User in Computer & Network Security

Small-Business (50 or fewer emp.)

10/28/2025

"Great step forward from Datto Endpoint Backup V2 but still flawed"

3/5

What do you like best about Unitrends Backup and Recovery?

We haven't had to do very many restores with the software yet, but the few BMRs that I have done have been incredibly smooth and painless (ESPECIALLY compared to Datto Endpoint Backup V1). The deployment process is very painless (when it works) with Datto RMM integration. The restore UI in the web portal is incredibly intuitive and works incredibly well. Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

There are many technical issues I have with it, but easily the thing that causes me the most trouble on a daily basis is the fact that the dashboard sorts all devices by hostname by default. I don't know hostnames for all of our clients devices off the top of my head. I have to change the sorting to "organization" every time I open the dashboard. There are other mildly annoying things, like the inability to adjust throttle settings on individual devices without creating an entirely new policy. We've created an unthrottled policy to temporarily use when devices need to be unthrottled (ie getting an initial backup on a device that's in our shop) but it would be very nice to be able to just say "unthrottle this device for 24 hours" without having to manually switch around backup policies. There is also just the fact that the UI is generally pretty unintuitive based on all of the other techs here that don't have to use it that frequently. Incredibly frustrating, but ultimately kind of a "death by 1000 papercuts" situation.

There are actual problems that aren't just annoyances that occur multiple times a day, like the lack of any troubleshooting info that I can find for devices that have thrown errors or aren't backing up despite being online. There's also the fact that, from what I've gathered from the support tickets I've created, most troubleshooting has to be done while fully accessing the target PC (either in person or via remote desktop). Most of our clients hate getting a call saying "hey we need to interrupt your work day to poke around and fix your backups" and and up having us put it off for days/weeks if it doesn't have regular active hours that we can work around. Review collected by and hosted on G2.com.

julio.duran@daly.com D.

Imaging Server Engineer

Small-Business (50 or fewer emp.)

5/19/2025

"Reliable and User-Friendly Backup Solution for Business Continuity"

5/5

What do you like best about Unitrends Backup and Recovery?

I use two Recovery-9032S appliances to back up and replicate our VMware infrastructure to a remote office, and I couldn’t be happier with the performance. It works exactly as intended—reliable, efficient, and easy to manage. The customer support has been consistently responsive and helpful whenever I’ve needed assistance. Unitrends has already proven its value multiple times by enabling fast and successful recovery of VMs tailored to the unique needs of our VMware-only environment. Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

Would like to also see support for Proxmox if possible given the situation of VMware after being purchased by Broadcom. Review collected by and hosted on G2.com.

What problems is Unitrends Backup and Recovery solving and how is that benefiting you?

Unitrends Backup and Recovery is addressing our need for reliable and efficient data protection within a fully VMware-based environment. It simplifies backup and disaster recovery processes by providing seamless integration with our VMware infrastructure, allowing us to automate backups, monitor performance, and quickly restore virtual machines when needed. This has greatly reduced our downtime risk and administrative overhead, ensuring that our critical systems and data are consistently protected and readily recoverable. Review collected by and hosted on G2.com.

Ben S.

Senior Systems Engineer

Enterprise (> 1000 emp.)

9/6/2019

"All-in-One Backup Solution But Lacking Exchange Backup Abilities"

2/5

What do you like best about Unitrends Backup and Recovery?

Interface and agents are good, but restores are slow and no longer supports Microsoft Exchange Server. Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

Increase restore performance, provide better integration with MSSQL and Microsoft Exchange Server. Review collected by and hosted on G2.com.

Recommendations to others considering Unitrends Backup and Recovery:

For Education and SMB they are an excellent product. Support and always been great. Review collected by and hosted on G2.com.

What problems is Unitrends Backup and Recovery solving and how is that benefiting you?

Solves all our backup and restore needs, minus the ability to backup and recover Exchange. Review collected by and hosted on G2.com.

Response from Adam Marget of Unitrends Backup and Recovery

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Hi Ben,

Thank you for your review. I'm glad to hear you've had a positive experience using our solution and working with our support team. If Exchange backup is still a challenge for you, some of our newer releases may help close that gap. When we released our v10.4, it came with the release of our image-level agent. The image agent uses VSS Aware and VSS Full to preserve logs, truncate logs, and quiesce applications like Exchange and SQL for application consistency. If running virtualized Exchange, we may be able to use our host-level backups. I've provided a link below that expands on some of these options. If of interest, I'd encourage you to explore these options with your account manager and our sales engineering team.

If you have any questions or other feedback you'd like to share with our team, please feel free to write Adam at feedback@unitrends.com

See how Unitrends Backup and Recovery improved

Robert P.

IT infrastructure admin

Small-Business (50 or fewer emp.)

11/25/2022

"Had a lot of issues regarding disaster recovery and encryption"

1/5

What do you like best about Unitrends Backup and Recovery?

nothing new because we no longer use unitrends Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

I dont know of anything since we no longer use it Review collected by and hosted on G2.com.

Jonathan A.

Senior Desktop Architect

Enterprise (> 1000 emp.)

8/10/2023

"It's very predictive"

4/5

What do you like best about Unitrends Backup and Recovery?

I've done a little testing with it but so far it's letting me down a bit with the UI. Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

Simplify the UI so it is more consolidated. Review collected by and hosted on G2.com.

Prashant S.

professional technology analyst

Enterprise (> 1000 emp.)

7/31/2023

"Unitrends backup and recovery"

5/5

What do you like best about Unitrends Backup and Recovery?

I really like the virtual disk export feature which supports VMDK, VHD, VHDX almost all vm backups Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

It can improve the report customization, more granular user permission to manage tool. Review collected by and hosted on G2.com.

John J. R.

Manager of Information Technology and Security

Small-Business (50 or fewer emp.)

8/2/2022

"Decent solution but not as robust as competition"

3.5/5

What do you like best about Unitrends Backup and Recovery?

Semi easy install when compared to other solution. Does exactly as advertised Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

The GUI is a little clunky compared to other solutions. Inability to backup O365/Exchange Online Review collected by and hosted on G2.com.

Response from Adam Marget of Unitrends Backup and Recovery

edit

Hi John,

Thank you for the feedback! We strive to take all reviews, positive and negative, into consideration as we work to deliver the best solutions possible to our users. I understand the frustration with the appliance's inability to protect SaaS data. We hear from a lot of folks that are tired of jumping through multiple products to accomplish backup for all of their different workloads. Our sister company, Spanning (https://spanning.com) is a purpose-built cloud-to-cloud backup solution built to protect SaaS apps like Microsoft 365, Google Workspace and Salesforce. While it is a standalone product like Unitrends, our appliances, Spanning backup and Unitrends Endpoint backup can all be managed through a single global portal, UniView (https://www.unitrends.com/products/uniview), which centralizes management and provides SSO into each of the various backup applications an organization is using. UniView is entirely free to set up and use, if you're interested in learning more, please contact your account manager or else you can reach me at feedback@unitrends.com.

Thanks again for sharing your experience with us!

-Adam

Justine Z.

Technical Solutions Engineer

Mid-Market (51-1000 emp.)

10/9/2024

"Best Backup For Enterprise"

5/5

What do you like best about Unitrends Backup and Recovery?

Easy to set up and configure, the appliance can start backing up all assets within minutes. It supports a wide range of operating systems, including legacy versions, and offers 24/7 support with quick escalation for any issues.. Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

Push agent update. There's a lot of configuration required before deploying the update, which makes the process more complicated. Additionally, many tasks can be done in the backend, but only the support team has access to handle them. Review collected by and hosted on G2.com.