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Unitrends Backup and Recovery Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Unitrends Backup and Recovery Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is Unitrends Backup and Recovery, and what problem is it built to solve?

Unitrends Backup and Recovery is used to back up and restore server data, helping organizations recover files and systems after data loss, hardware problems, or other disruptions. Teams use it across physical and virtual environments, with local and off-site backup workflows.

What languages does Unitrends Backup and Recovery support?

Unitrends Backup and Recovery supports 2 languages: English and French.

What company sizes and industries is Unitrends Backup and Recovery the best fit for?

Unitrends Backup and Recovery is most represented among smaller and mid-market organizations, with users also appearing across several industries. The strongest clusters include:
  • Small businesses: Organizations with 50 or fewer employees.
  • Mid-market companies: Organizations with 51–1,000 employees.
  • Information technology: IT services and related technology organizations.
  • Education: Primary and secondary schools, higher education, and education management.
  • Healthcare and government: Healthcare providers and government administration organizations.

How long does it take to implement Unitrends Backup and Recovery across a team?

Implementation time varies with the environment and setup, but getting to go-live in under a month is the most common experience. Other reported timelines include several months, particularly when deployments involve more configuration or support.

What customer support options does Unitrends Backup and Recovery provide, and how do users find the overall support experience?

Support is available by phone, email, and chat, alongside self-service resources; live-representative support is available 24/7. The experience can be very helpful, with users valuing knowledgeable engineers and responsive assistance, though delays and inconsistent resolution of more complex issues are also reported.

What is the experience like for teams switching to Unitrends Backup and Recovery from another tool?

Moving to Unitrends Backup and Recovery from older tape-based systems or backup products such as Backup Exec, Veeam, Acronis, and ShadowProtect is often driven by unreliable backups, cumbersome administration, or a need for broader recovery and off-site protection. After the transition, teams describe less manual work and easier centralized management, with automated backups and recovery options replacing tape handling or fragmented workflows. Setup can be straightforward, though complex environments may need extra configuration and support.

What features or capabilities could make Unitrends Backup and Recovery even more useful?

The most useful improvements would make routine administration clearer and give teams more control over backup operations. Commonly requested areas include:
  • Simpler navigation and recovery workflows: Make the interface and restore steps more intuitive, especially for less frequent tasks.
  • More flexible reporting and diagnostics: Improve report customization and provide clearer explanations when backup jobs fail.
  • Smoother administration and scaling: Reduce the effort involved in agent updates, storage planning, and managing growing environments.

Is Unitrends Backup and Recovery considered safe and secure for handling data?

Users value having backups available for recovery after ransomware incidents, accidental deletion, or system failures, and some describe encryption and separate backup copies as important safeguards. Security confidence still depends on reliable backup status and sound access controls; concerns include authentication and permissions, reliance on cloud-based management, and cases where backup or alerting information has not provided enough reassurance.

Unitrends Backup and Recovery Reviews (466)

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Reviews

Unitrends Backup and Recovery Reviews (466)

View 1 Video Reviews
4.2
466 reviews

What do users say?

Generated using AI from real user reviews

Pros & Cons

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Verified User in Electrical/Electronic Manufacturing
AE
Verified User in Electrical/Electronic Manufacturing
Mid-Market (51-1000 emp.)
"Unique Backup & Recovery solution including a state of the art instant recovery option!"
5/5
What do you like best about Unitrends Backup and Recovery?

Unitrends Backup and recovery offers unique features that are hard to find in any competitive solution. There are constant updates offering new features and security enhancements, as well as bug fixes. Unitrends Backup and recovery offers unique features that are hard to find in any competitive solution. What we think is amazing is the offered capability if instant recovery. This is where you get to select any of the available image based backups you have made and boot it up on the appliance itself (if you have one as we do) or on any hypervisor. This can be done either in audit mode to check the backup image or in productive mode as a disaster recovery scenario! Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

It takes a bit longer than expected for the fixes for identified bugs to be released. Review collected by and hosted on G2.com.

Verified User
G
Verified User
Small-Business (50 or fewer emp.)
"Effortless Backup with Swift Recovery"
4/5
What do you like best about Unitrends Backup and Recovery?

I really like how quick and easy Unitrends Backup and Recovery is to use. It's incredibly straightforward to spin up a server quickly when troubleshooting, which saves me a lot of time. The initial setup was incredibly easy, which was a big plus for my team. Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

I find the need for more consistent backups without failures to be a challenge with Unitrends Backup and Recovery. I think more investment in troubleshooting would help improve this aspect. Review collected by and hosted on G2.com.

Verified User in Real Estate
AR
Verified User in Real Estate
Mid-Market (51-1000 emp.)
Originally submitted 8/3/2023
"It's gotten me out of a few jams, but recently put me in one"
4/5
What do you like best about Unitrends Backup and Recovery?

I do like some of the new interface improvements and tech support is usually very knowledgeable so you don't have to get transferred from department to department when an issue arrives. Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

Retention is the big issue here. I'm not sure when this changed, but in the past, when the device was full, it would clear out the oldest backups in order to complete a new backup. A few months ago, my device decided to just arbitrarily delete the most recent 2 months of backups in order to create space. That certainly was not expected and tech support says that is now "normal". Maybe it is normal, but that is ridiculously unintuitive. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Reliable, Broad Backup Coverage with Centralized Recovery Management"
4/5
What do you like best about Unitrends Backup and Recovery?

What I like best about Unitrends Backup and Recovery is the reliability and broad backup coverage. It supports physical servers, virtual environments, and cloud workloads while providing centralized management and recovery options that help simplify backup administration. Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

Some parts of the interface can feel dated, and troubleshooting failed backups or storage-related issues can occasionally become time-consuming. Reporting and navigation could also be more streamlined in certain areas. Review collected by and hosted on G2.com.

BK
Brad K.
CEO
Small-Business (50 or fewer emp.)
"Easy Daily Backups, Smooth Kaseya 365 Integration, and Responsive Support"
4.5/5
What do you like best about Unitrends Backup and Recovery?

It's very easy to implement and manage; appears to work well, using for daily workstation backups; easily integrates with Kaseya 365. Customer service has been responsive as well. Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

I can not think of anything that I dislike about the product so far. IF anything, the licensing and per-TB consumption could be better. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Reliable All-in-One Backup and Recovery with Fast, Straightforward Restores"
4/5
What do you like best about Unitrends Backup and Recovery?

Unitrends Backup and Recovery is a reliable, all-in-one solution that makes it easy to manage backups and disaster recovery from a single platform. It does a great job protecting data across on-prem, cloud, and virtual environments, which helps keep everything consistent and secure. The system is known for being dependable, with backups running smoothly and recoveries—whether files or full systems—being quick and straightforward. It also reduces the need for multiple tools by combining backup, replication, and recovery into one solution, which simplifies management and saves time. Features like automation, incremental backups, and centralized reporting make day-to-day tasks easier and more efficient. Overall, it provides strong peace of mind knowing data is protected and can be restored quickly when needed. Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

Unitrends Backup and Recovery can be a bit clunky to work with at times, especially when it comes to the interface and navigation, which isn’t always the most intuitive and can take some getting used to. Some setups and configurations can feel more complex than expected, and troubleshooting failed backups can be challenging without involving support. There are also occasional performance issues, like slower backups or delays when working with larger environments, and costs can add up depending on storage and scaling needs. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Reliable Backup Solution with Some Usability Challenges"
3.5/5
What do you like best about Unitrends Backup and Recovery?

Unitrends Backup and Recovery is a reliable, all-in-one solution that makes it easy to manage backups and disaster recovery from a single platform. It does a great job protecting data across on-prem, cloud, and virtual environments, which helps keep everything consistent and secure. The system is known for being dependable, with backups running smoothly and recoveries—whether files or full systems—being quick and straightforward. It also reduces the need for multiple tools by combining backup, replication, and recovery into one solution, which simplifies management and saves time. Features like automation, incremental backups, and centralized reporting make day-to-day tasks easier and more efficient. Overall, it provides strong peace of mind knowing data is protected and can be restored quickly when needed. Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

Unitrends Backup and Recovery can be a bit clunky to work with at times, especially when it comes to the interface and navigation, which isn’t always the most intuitive and can take some getting used to. Some setups and configurations can feel more complex than expected, and troubleshooting failed backups can be challenging without involving support. There are also occasional performance issues, like slower backups or delays when working with larger environments, and costs can add up depending on storage and scaling needs. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Reliable Unitrends Backup & DR with Strong Automation and Centralized Monitoring"
4/5
What do you like best about Unitrends Backup and Recovery?

Unitrends is strong for backup and disaster recovery, especially in MSP environments where reliability and recovery options are critical. It provides solid automated backup scheduling, image-based backups, and flexible recovery options including file-level and full system restores. The ability to monitor backups across multiple clients from a centralized dashboard is also very useful for operations. Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

The interface can feel a bit dated and occasionally unintuitive when navigating deeper configuration settings. Restores and troubleshooting can sometimes require more steps than expected, and performance can vary depending on environment size and configuration complexity. Review collected by and hosted on G2.com.

Donovan E.
DE
Donovan E.
IT Support
Small-Business (50 or fewer emp.)
"Reliable Backups and Fast Recovery with Strong Ransomware Protection"
4/5
What do you like best about Unitrends Backup and Recovery?

Reliable backup and fast recovery options with strong ransomware protection. The all-in-one platform simplifies backup management and disaster recovery across environments. Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

Interface can feel dated and less intuitive, and initial setup/configuration can be time-consuming. Reporting could also be more flexible. Review collected by and hosted on G2.com.

DP
Diana P.
Small-Business (50 or fewer emp.)
"Unified Backup, Protection, and Disaster Recovery in One Solution"
4.5/5
What do you like best about Unitrends Backup and Recovery?

Perfect as it unifies backup, protection, and disaster recovery Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

It has served me well, so I have no bad experience Review collected by and hosted on G2.com.

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Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

21 months

Average Discount

14%

Unitrends Backup and Recovery Comparisons
Unitrends Backup and Recovery Features
File Server Backup
Database Server Backup
Virtual Machines
Disaster Recovery
Storage Capacity
Remote Backup
Security Standards
Cloud Data Protection
Data Deduplication
On Premises Recovery
Cloud Recovery
Recovery Automation