Unitrends Backup and Recovery Reviews & Product Details

Unitrends Data Center Backup and Recovery offers a Unified BCDR solution enabling our users to address the challenges of today with a complete, agile solution designed to backup, secure and recover all workloads. The platform encompasses protection for traditional data center infrastructure as well as cloud-based IaaS workloads, SaaS applications and the data being generated on endpoint devices such as laptops and PCs. Purposeful integrations with security tools provide end-to-end protection against cybercrime and human error, while automation and artificial intelligence is injected into the platform to simplify complex systems and provide a unified experience with visibility across a complete backup infrastructure.

Seller

Kaseya

Discussions

Unitrends Backup and Recovery Community

Languages Supported

English, French

Solution Type

All-in-One

Overview by

elisa Minton

Used by Infosys and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

View More Pricing Information

Unitrends Backup and Recovery Integrations

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Verified by Unitrends Backup and Recovery

Unitrends Backup and Recovery Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is Unitrends Backup and Recovery, and what problem is it built to solve?

Unitrends Backup and Recovery is used to back up and restore server data, helping organizations recover files and systems after data loss, hardware problems, or other disruptions. Teams use it across physical and virtual environments, with local and off-site backup workflows.

What languages does Unitrends Backup and Recovery support?

Unitrends Backup and Recovery supports 2 languages: English and French.

What company sizes and industries is Unitrends Backup and Recovery the best fit for?

Unitrends Backup and Recovery is most represented among smaller and mid-market organizations, with users also appearing across several industries. The strongest clusters include:

Small businesses: Organizations with 50 or fewer employees.
Mid-market companies: Organizations with 51–1,000 employees.
Information technology: IT services and related technology organizations.
Education: Primary and secondary schools, higher education, and education management.
Healthcare and government: Healthcare providers and government administration organizations.

How long does it take to implement Unitrends Backup and Recovery across a team?

Implementation time varies with the environment and setup, but getting to go-live in under a month is the most common experience. Other reported timelines include several months, particularly when deployments involve more configuration or support.

What customer support options does Unitrends Backup and Recovery provide, and how do users find the overall support experience?

Support is available by phone, email, and chat, alongside self-service resources; live-representative support is available 24/7. The experience can be very helpful, with users valuing knowledgeable engineers and responsive assistance, though delays and inconsistent resolution of more complex issues are also reported.

What is the experience like for teams switching to Unitrends Backup and Recovery from another tool?

Moving to Unitrends Backup and Recovery from older tape-based systems or backup products such as Backup Exec, Veeam, Acronis, and ShadowProtect is often driven by unreliable backups, cumbersome administration, or a need for broader recovery and off-site protection. After the transition, teams describe less manual work and easier centralized management, with automated backups and recovery options replacing tape handling or fragmented workflows. Setup can be straightforward, though complex environments may need extra configuration and support.

What features or capabilities could make Unitrends Backup and Recovery even more useful?

The most useful improvements would make routine administration clearer and give teams more control over backup operations. Commonly requested areas include:

Simpler navigation and recovery workflows: Make the interface and restore steps more intuitive, especially for less frequent tasks.
More flexible reporting and diagnostics: Improve report customization and provide clearer explanations when backup jobs fail.
Smoother administration and scaling: Reduce the effort involved in agent updates, storage planning, and managing growing environments.

Is Unitrends Backup and Recovery considered safe and secure for handling data?

Users value having backups available for recovery after ransomware incidents, accidental deletion, or system failures, and some describe encryption and separate backup copies as important safeguards. Security confidence still depends on reliable backup status and sound access controls; concerns include authentication and permissions, reliance on cloud-based management, and cases where backup or alerting information has not provided enough reassurance.

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Garret H.

IT Director

Enterprise (> 1000 emp.)

Originally submitted 3/2/2021

"switched after the increased cost, lowering storage size. and would rather take 5 minutes to talk about my "needs" but push their cloud programs."

0.5/5

What do you like best about Unitrends Backup and Recovery?

When we did use it, it was a great system, easy to use and recover from. Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

our rep was more concerned on selling additional features than listen to our actual needs. Review collected by and hosted on G2.com.

Recommendations to others considering Unitrends Backup and Recovery:

Talk with their customer service people. The team is excellent and quick at answering any questions! Review collected by and hosted on G2.com.

What problems is Unitrends Backup and Recovery solving and how is that benefiting you?

Daily backups along with incremental backups is a necessary for us and our admin teams. If we need a specific file recovered we can quickly and painlessly. Twice our school was hit with ransomware. Within a few days everything was cleaned up and recovered prior to the attack. Without Unitrends I have no clue what we would've done. Review collected by and hosted on G2.com.

Heena A.

Senior Technical Analyst

Mid-Market (51-1000 emp.)

Originally submitted 8/25/2023

"Unitrends - Backup & Disaster Recovery Solution"

4/5

What do you like best about Unitrends Backup and Recovery?

It’s integration with AI - uses AI & automation to monitor backups and smart alerting system ( detects if backup may fail in future due to storage or some other issues ) Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

It’s not fully optimized for modern cloud inventions. Review collected by and hosted on G2.com.

Verified User in Airlines/Aviation

Small-Business (50 or fewer emp.)

Originally submitted 6/1/2021

"Incremental Forever is great. Good compression"

5/5

What do you like best about Unitrends Backup and Recovery?

The incremental forever backup is great! Normally works without any interaction like other backup solutions we have used. Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

We utilize cold back and sometimes it drops Review collected by and hosted on G2.com.

Allan E.

IT Support Specialist / VoIP Manager

Mid-Market (51-1000 emp.)

Originally submitted 8/2/2022

"Easy to use back up and recovery"

4.5/5

What do you like best about Unitrends Backup and Recovery?

Very reliable appliance that works without constant checking or intetactions. Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

Make the UI a bit more user friendly and easier to navigate. Maybe offer quick click buttons to take you user to specific task(s). Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

4/21/2026

"It Just Works—Reliable Cloud Backups"

5/5

What do you like best about Unitrends Backup and Recovery?

It just works, always works. Has cloud backup option Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

to the best of my knowledge i can't restore a single file on a linux server Review collected by and hosted on G2.com.

Verified User in Business Supplies and Equipment

Mid-Market (51-1000 emp.)

4/16/2026

"Unitrend Thanks"

4/5

What do you like best about Unitrends Backup and Recovery?

When a server issue occurs due to problems such as ransomware, rapid recovery is possible. Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

People who are not familiar with PCs have difficulty with recovery. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security

Small-Business (50 or fewer emp.)

10/28/2025

"Great step forward from Datto Endpoint Backup V2 but still flawed"

3/5

What do you like best about Unitrends Backup and Recovery?

We haven't had to do very many restores with the software yet, but the few BMRs that I have done have been incredibly smooth and painless (ESPECIALLY compared to Datto Endpoint Backup V1). The deployment process is very painless (when it works) with Datto RMM integration. The restore UI in the web portal is incredibly intuitive and works incredibly well. Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

There are many technical issues I have with it, but easily the thing that causes me the most trouble on a daily basis is the fact that the dashboard sorts all devices by hostname by default. I don't know hostnames for all of our clients devices off the top of my head. I have to change the sorting to "organization" every time I open the dashboard. There are other mildly annoying things, like the inability to adjust throttle settings on individual devices without creating an entirely new policy. We've created an unthrottled policy to temporarily use when devices need to be unthrottled (ie getting an initial backup on a device that's in our shop) but it would be very nice to be able to just say "unthrottle this device for 24 hours" without having to manually switch around backup policies. There is also just the fact that the UI is generally pretty unintuitive based on all of the other techs here that don't have to use it that frequently. Incredibly frustrating, but ultimately kind of a "death by 1000 papercuts" situation.

There are actual problems that aren't just annoyances that occur multiple times a day, like the lack of any troubleshooting info that I can find for devices that have thrown errors or aren't backing up despite being online. There's also the fact that, from what I've gathered from the support tickets I've created, most troubleshooting has to be done while fully accessing the target PC (either in person or via remote desktop). Most of our clients hate getting a call saying "hey we need to interrupt your work day to poke around and fix your backups" and and up having us put it off for days/weeks if it doesn't have regular active hours that we can work around. Review collected by and hosted on G2.com.

Verified User in Real Estate

Mid-Market (51-1000 emp.)

Originally submitted 11/15/2022

"Very easy to use"

5/5

What do you like best about Unitrends Backup and Recovery?

Customer service is great but dont know after kaseya took over Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

Yes, that would be easy for non tech people to understand Review collected by and hosted on G2.com.

Verified User in Information Services

Small-Business (50 or fewer emp.)

4/20/2026

"Great Logs and Manageable Assets, but Support Response Can Be Slow"

3/5

What do you like best about Unitrends Backup and Recovery?

Overall good experience, good Logs, easily managable assets Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

Support takes some time to connect. We have to wait for 1 hr Review collected by and hosted on G2.com.

julio.duran@daly.com D.

Imaging Server Engineer

Small-Business (50 or fewer emp.)

5/19/2025

"Reliable and User-Friendly Backup Solution for Business Continuity"

5/5

What do you like best about Unitrends Backup and Recovery?

I use two Recovery-9032S appliances to back up and replicate our VMware infrastructure to a remote office, and I couldn’t be happier with the performance. It works exactly as intended—reliable, efficient, and easy to manage. The customer support has been consistently responsive and helpful whenever I’ve needed assistance. Unitrends has already proven its value multiple times by enabling fast and successful recovery of VMs tailored to the unique needs of our VMware-only environment. Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

Would like to also see support for Proxmox if possible given the situation of VMware after being purchased by Broadcom. Review collected by and hosted on G2.com.

What problems is Unitrends Backup and Recovery solving and how is that benefiting you?

Unitrends Backup and Recovery is addressing our need for reliable and efficient data protection within a fully VMware-based environment. It simplifies backup and disaster recovery processes by providing seamless integration with our VMware infrastructure, allowing us to automate backups, monitor performance, and quickly restore virtual machines when needed. This has greatly reduced our downtime risk and administrative overhead, ensuring that our critical systems and data are consistently protected and readily recoverable. Review collected by and hosted on G2.com.