--- title: Unitrends Backup and Recovery Reviews meta\_title: 'Unitrends Backup and Recovery Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 462 reviews by the users' company size, role or industry to find out how Unitrends Backup and Recovery works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 462 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Backup url: https://www.g2.com/categories/backup --- # Unitrends Backup and Recovery Reviews & Product Details Visit Website Unitrends Data Center Backup and Recovery offers a Unified BCDR solution enabling our users to address the challenges of today with a complete, agile solution designed to backup, secure and recover all workloads. The platform encompasses protection for traditional data center infrastructure as well as cloud-based IaaS workloads, SaaS applications and the data being generated on endpoint devices such as laptops and PCs. Purposeful integrations with security tools provide end-to-end protection against cybercrime and human error, while automation and artificial intelligence is injected into the platform to simplify complex systems and provide a unified experience with visibility across a complete backup infrastructure. * * * Product Website Unitrends Backup and Recovery Seller [Kaseya](https://www.g2.com/sellers/kaseya) Discussions [Unitrends Backup and Recovery Community](https://www.g2.com/products/unitrends-backup-and-recovery/discuss) Languages Supported English Solution Type All-in-One Overview by elisa Minton Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/unitrends-backup-and-recovery/pricing) ## Unitrends Backup and Recovery Integrations (9) What do users say about integrations? Verified by Unitrends Backup and Recovery [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Autotask ](https://www.g2.com/products/autotask/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Compliance Manager GRC ](https://www.g2.com/products/compliance-manager-grc/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Datto RMM ](https://www.g2.com/products/datto-rmm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") IT Glue ](https://www.g2.com/products/it-glue/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Kaseya BMS ](https://www.g2.com/products/kaseya-bms/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Kaseya VSA ](https://www.g2.com/products/kaseya-vsa/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") RapidFire Tools ](https://www.g2.com/products/rapidfire-tools/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Spanning Backup ](https://www.g2.com/products/spanning-backup/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") VMware vSphere ](https://www.g2.com/products/vmware-vsphere/reviews) Show More ![Verified User in Business Supplies and Equipment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Business Supplies and Equipment") AB Verified User in Business Supplies and Equipment Mid-Market (51-1000 emp.) 4/16/2026 "Unitrend Thanks" 4/5 What do you like best about Unitrends Backup and Recovery? When a server issue occurs due to problems such as ransomware, rapid recovery is possible. Review collected by and hosted on G2.com. What do you dislike about Unitrends Backup and Recovery? People who are not familiar with PCs have difficulty with recovery. Review collected by and hosted on G2.com. What problems is Unitrends Backup and Recovery solving and how is that benefiting you? Reduced server recovery time Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") AC Verified User in Computer & Network Security Small-Business (50 or fewer emp.) 10/28/2025 "Great step forward from Datto Endpoint Backup V2 but still flawed" 3/5 What do you like best about Unitrends Backup and Recovery? We haven't had to do very many restores with the software yet, but the few BMRs that I have done have been incredibly smooth and painless (ESPECIALLY compared to Datto Endpoint Backup V1). The deployment process is very painless (when it works) with Datto RMM integration. The restore UI in the web portal is incredibly intuitive and works incredibly well. Review collected by and hosted on G2.com. What do you dislike about Unitrends Backup and Recovery? There are many technical issues I have with it, but easily the thing that causes me the most trouble on a daily basis is the fact that the dashboard sorts all devices by hostname by default. I don't know hostnames for all of our clients devices off the top of my head. I have to change the sorting to "organization" every time I open the dashboard. There are other mildly annoying things, like the inability to adjust throttle settings on individual devices without creating an entirely new policy. We've created an unthrottled policy to temporarily use when devices need to be unthrottled (ie getting an initial backup on a device that's in our shop) but it would be very nice to be able to just say "unthrottle this device for 24 hours" without having to manually switch around backup policies. There is also just the fact that the UI is generally pretty unintuitive based on all of the other techs here that don't have to use it that frequently. Incredibly frustrating, but ultimately kind of a "death by 1000 papercuts" situation. There are actual problems that aren't just annoyances that occur multiple times a day, like the lack of any troubleshooting info that I can find for devices that have thrown errors or aren't backing up despite being online. There's also the fact that, from what I've gathered from the support tickets I've created, most troubleshooting has to be done while fully accessing the target PC (either in person or via remote desktop). Most of our clients hate getting a call saying "hey we need to interrupt your work day to poke around and fix your backups" and and up having us put it off for days/weeks if it doesn't have regular active hours that we can work around. Review collected by and hosted on G2.com. What problems is Unitrends Backup and Recovery solving and how is that benefiting you? It solves the fact that Datto Endpoint Backup V1 was missing tons of crucial features. It benefits me by more-or-less working smoothly to back up our clients devices. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") AR Verified User in Real Estate Mid-Market (51-1000 emp.) 11/15/2022 "Very easy to use" 5/5 What do you like best about Unitrends Backup and Recovery? Customer service is great but dont know after kaseya took over Review collected by and hosted on G2.com. What do you dislike about Unitrends Backup and Recovery? Yes, that would be easy for non tech people to understand Review collected by and hosted on G2.com. What problems is Unitrends Backup and Recovery solving and how is that benefiting you? backing up vms and files and files level recovery is the best Review collected by and hosted on G2.com. Show More 4/3/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Services") AI Verified User in Information Services Small-Business (50 or fewer emp.) 4/20/2026 "Great Logs and Manageable Assets, but Support Response Can Be Slow" 3/5 What do you like best about Unitrends Backup and Recovery? Overall good experience, good Logs, easily managable assets Review collected by and hosted on G2.com. What do you dislike about Unitrends Backup and Recovery? Support takes some time to connect. We have to wait for 1 hr Review collected by and hosted on G2.com. What problems is Unitrends Backup and Recovery solving and how is that benefiting you? Backup Faulure Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite JD julio.duran@daly.com D. Imaging Server Engineer Small-Business (50 or fewer emp.) 5/19/2025 "Reliable and User-Friendly Backup Solution for Business Continuity" 5/5 What do you like best about Unitrends Backup and Recovery? I use two Recovery-9032S appliances to back up and replicate our VMware infrastructure to a remote office, and I couldn’t be happier with the performance. It works exactly as intended—reliable, efficient, and easy to manage. The customer support has been consistently responsive and helpful whenever I’ve needed assistance. Unitrends has already proven its value multiple times by enabling fast and successful recovery of VMs tailored to the unique needs of our VMware-only environment. Review collected by and hosted on G2.com. What do you dislike about Unitrends Backup and Recovery? Would like to also see support for Proxmox if possible given the situation of VMware after being purchased by Broadcom. Review collected by and hosted on G2.com. What problems is Unitrends Backup and Recovery solving and how is that benefiting you? Unitrends Backup and Recovery is addressing our need for reliable and efficient data protection within a fully VMware-based environment. It simplifies backup and disaster recovery processes by providing seamless integration with our VMware infrastructure, allowing us to automate backups, monitor performance, and quickly restore virtual machines when needed. This has greatly reduced our downtime risk and administrative overhead, ensuring that our critical systems and data are consistently protected and readily recoverable. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Aviation & Aerospace](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Aviation & Aerospace") IA Verified User in Aviation & Aerospace Enterprise (\> 1000 emp.) 8/3/2022 "A Comprehensive Backup Solution" 4/5 What do you like best about Unitrends Backup and Recovery? Robust protection against cyber attacks, reliable backup and restore functions, and I understand the product has become more user friendly. Review collected by and hosted on G2.com. What do you dislike about Unitrends Backup and Recovery? My enterprise is now using Druva.for its encryption capabilities, speed in daily backup operations, and user friendliness in setting up backup and restore operations. Review collected by and hosted on G2.com. Recommendations to others considering Unitrends Backup and Recovery: Do your homework when searching for an application. Review collected by and hosted on G2.com. What problems is Unitrends Backup and Recovery solving and how is that benefiting you? Ability to protect data from loss. Compatible with the latest organizational devices. Review collected by and hosted on G2.com. Show More 4/3/2026 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Dan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dan B.") DB Dan B. Director of Information Technology Mid-Market (51-1000 emp.) 12/17/2025 "Backup product works well. A little cumbersome to setup." 3/5 What do you like best about Unitrends Backup and Recovery? Backups always worked flawlessly. Only had failed jobs when it was our fault. Review collected by and hosted on G2.com. What do you dislike about Unitrends Backup and Recovery? Setting up backups and restoring data was a little tricky at first. Once we had it setup it was easy to figure out. Review collected by and hosted on G2.com. What problems is Unitrends Backup and Recovery solving and how is that benefiting you? We needed a solution that supported iSCSI passthrough within each virtual machine. Unitrends was the only product at the time that supported this feature. We continued to build upon our needs with the added features available. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ben S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ben S.") BS Ben S. Senior Systems Engineer / Infrastructure Architect Information Technology and Services Enterprise (\> 1000 emp.) 9/6/2019 "All-in-One Backup Solution But Lacking Exchange Backup Abilities" 2/5 What do you like best about Unitrends Backup and Recovery? Interface and agents are good, but restores are slow and no longer supports Microsoft Exchange Server. Review collected by and hosted on G2.com. What do you dislike about Unitrends Backup and Recovery? Increase restore performance, provide better integration with MSSQL and Microsoft Exchange Server. Review collected by and hosted on G2.com. Recommendations to others considering Unitrends Backup and Recovery: For Education and SMB they are an excellent product. Support and always been great. Review collected by and hosted on G2.com. What problems is Unitrends Backup and Recovery solving and how is that benefiting you? Solves all our backup and restore needs, minus the ability to backup and recover Exchange. Review collected by and hosted on G2.com. Show More Response from Adam Marget of Unitrends Backup and Recovery [Editedit](https://www.g2.com/survey_responses/unitrends-backup-and-recovery-review-3145492/official_response/edit) Hi Ben, Thank you for your review. I'm glad to hear you've had a positive experience using our solution and working with our support team. If Exchange backup is still a challenge for you, some of our newer releases may help close that gap. When we released our v10.4, it came with the release of our image-level agent. The image agent uses VSS Aware and VSS Full to preserve logs, truncate logs, and quiesce applications like Exchange and SQL for application consistency. If running virtualized Exchange, we may be able to use our host-level backups. I've provided a link below that expands on some of these options. If of interest, I'd encourage you to explore these options with your account manager and our sales engineering team. If you have any questions or other feedback you'd like to share with our team, please feel free to write Adam at feedback@unitrends.com [See how Unitrends Backup and Recovery improved](https://www.unitrends.com/solutions/microsoft-exchange-backup-and-recovery) 9/23/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite RP Robert P. IT infrastructure admin Small-Business (50 or fewer emp.) 11/25/2022 "Had a lot of issues regarding disaster recovery and encryption" 1/5 What do you like best about Unitrends Backup and Recovery? nothing new because we no longer use unitrends Review collected by and hosted on G2.com. What do you dislike about Unitrends Backup and Recovery? I dont know of anything since we no longer use it Review collected by and hosted on G2.com. What problems is Unitrends Backup and Recovery solving and how is that benefiting you? We use it to backup our server virtual machines Review collected by and hosted on G2.com. Show More 9/24/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jonathan A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonathan A.") JA Jonathan A. Senior Desktop Architect Enterprise (\> 1000 emp.) 8/10/2023 "It's very predictive" 4/5 What do you like best about Unitrends Backup and Recovery? I've done a little testing with it but so far it's letting me down a bit with the UI. Review collected by and hosted on G2.com. What do you dislike about Unitrends Backup and Recovery? Simplify the UI so it is more consolidated. Review collected by and hosted on G2.com. What problems is Unitrends Backup and Recovery solving and how is that benefiting you? It's a lot more expensive to recover from a cyberattack than having a good back up program. Review collected by and hosted on G2.com. Show More 9/23/2025 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Unitrends Backup and Recovery? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Unitrends Backup and Recovery ](https://www.g2.com/products/unitrends-backup-and-recovery/discussions/new) GU Guest User • Last activity over 2 years ago What does Unitrends Backup do? 0 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/what-does-unitrends-backup-do) [ View all Discussions ](https://www.g2.com/products/unitrends-backup-and-recovery/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 22 months ### Average Discount 14% [ View More Pricing Information ](https://www.g2.com/products/unitrends-backup-and-recovery/pricing) Unitrends Backup and Recovery Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0395827521a593b0738c022333cec0be/veeam-data-platform.png "Product Avatar Image") Veeam Data Platform 4.6/5(748) [ Compare Now ](https://www.g2.com/compare/unitrends-backup-and-recovery-vs-veeam-data-platform) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fd0d46bdcd7449539abc85a71381ae6b/kaseya-datto-siris.png "Product Avatar Image") Datto SIRIS 4.6/5(294) [ Compare Now ](https://www.g2.com/compare/kaseya-datto-siris-vs-unitrends-backup-and-recovery) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_bc9c82db6b8fbc86566d8d997b2c9413/incydr.jpg "Product Avatar Image") Code42 4.2/5(43) [ Compare Now ](https://www.g2.com/compare/incydr-vs-unitrends-backup-and-recovery) ##### ##### Unitrends Backup and Recovery Features Compatibility File Server Backup Database Server Backup Virtual Machines Management Disaster Recovery Storage Capacity Remote Backup Compliance Security Standards Cloud Data Protection Data Deduplication Functionality On Premises Recovery Recovery Automation [ View More Features ](https://www.g2.com/products/unitrends-backup-and-recovery/features) ## Top-Rated Alternatives [ ![Veeam Data Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Veeam Data Platform") Veeam Data Platform 4.6/5(748) ](https://www.g2.com/products/veeam-data-platform/reviews) [ ![Cove Data Protection](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cove Data Protection") Cove Data Protection 4.5/5(443) ](https://www.g2.com/products/cove-data-protection/reviews) [ ![Druva Data Security Cloud](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Druva Data Security Cloud") Druva Data Security Cloud 4.7/5(741) ](https://www.g2.com/products/druva-data-security-cloud/reviews) [ View All Alternatives ](https://www.g2.com/products/unitrends-backup-and-recovery/competitors/alternatives) ##### Categories on G2 [Server Backup](https://www.g2.com/categories/server-backup)[Online Backup](https://www.g2.com/categories/online-backup)[SaaS Backup](https://www.g2.com/categories/saas-backup) [Server Backup](https://www.g2.com/categories/server-backup)[Online Backup](https://www.g2.com/categories/online-backup)[SaaS Backup](https://www.g2.com/categories/saas-backup)[PC Backup](https://www.g2.com/categories/pc-backup)[Disaster Recovery](https://www.g2.com/categories/disaster-recovery)[Disaster Recovery as a Service (DRaaS)](https://www.g2.com/categories/disaster-recovery-as-a-service-draas)[Archive Storage Solutions](https://www.g2.com/categories/archive-storage-solutions)[IT Resilience Orchestration Automation (ITRO)](https://www.g2.com/categories/it-resilience-orchestration-automation-itro) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which punch list platforms offer offline functionality and automatic cloud sync?](https://www.g2.com/discussions/which-punch-list-platforms-offer-offline-functionality-and-automatic-cloud-sync)[ConnectWise PSA vs Autotask vs HaloPSA for an MSP with around 20 technicians that wants to stop paying for features they never use?](https://www.g2.com/discussions/connectwise-psa-vs-autotask-vs-halopsa-for-an-msp-with-around-20-technicians-that-wants-to-stop-paying-for-features-they-never-use)[What is the best tool for coordinating cybersecurity incident response?](https://www.g2.com/discussions/what-s-the-best-tool-for-coordinating-cybersecurity-incident-response) [What platform provides analytics on interview performance?](https://www.g2.com/discussions/what-platform-provides-analytics-on-interview-performance)[Which ecommerce platform manages unified inventory across a website, mobile app and Amazon all in one place?](https://www.g2.com/discussions/which-ecommerce-platform-manages-unified-inventory-across-a-website-mobile-app-and-amazon-all-in-one-place)[Pros and Cons Details](https://www.g2.com/products/unitrends-backup-and-recovery/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)