Unitrends Backup and Recovery Reviews & Product Details

Unitrends Data Center Backup and Recovery offers a Unified BCDR solution enabling our users to address the challenges of today with a complete, agile solution designed to backup, secure and recover all workloads. The platform encompasses protection for traditional data center infrastructure as well as cloud-based IaaS workloads, SaaS applications and the data being generated on endpoint devices such as laptops and PCs. Purposeful integrations with security tools provide end-to-end protection against cybercrime and human error, while automation and artificial intelligence is injected into the platform to simplify complex systems and provide a unified experience with visibility across a complete backup infrastructure.

Seller

Kaseya

Discussions

Unitrends Backup and Recovery Community

Languages Supported

English, French

Solution Type

All-in-One

Overview by

elisa Minton

Used by Infosys and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

View More Pricing Information

Unitrends Backup and Recovery Integrations

(3)

Verified by Unitrends Backup and Recovery

Unitrends Backup and Recovery Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is Unitrends Backup and Recovery, and what problem is it built to solve?

Unitrends Backup and Recovery is used to back up and restore server data, helping organizations recover files and systems after data loss, hardware problems, or other disruptions. Teams use it across physical and virtual environments, with local and off-site backup workflows.

What languages does Unitrends Backup and Recovery support?

Unitrends Backup and Recovery supports 2 languages: English and French.

What company sizes and industries is Unitrends Backup and Recovery the best fit for?

Unitrends Backup and Recovery is most represented among smaller and mid-market organizations, with users also appearing across several industries. The strongest clusters include:

Small businesses: Organizations with 50 or fewer employees.
Mid-market companies: Organizations with 51–1,000 employees.
Information technology: IT services and related technology organizations.
Education: Primary and secondary schools, higher education, and education management.
Healthcare and government: Healthcare providers and government administration organizations.

How long does it take to implement Unitrends Backup and Recovery across a team?

Implementation time varies with the environment and setup, but getting to go-live in under a month is the most common experience. Other reported timelines include several months, particularly when deployments involve more configuration or support.

What customer support options does Unitrends Backup and Recovery provide, and how do users find the overall support experience?

Support is available by phone, email, and chat, alongside self-service resources; live-representative support is available 24/7. The experience can be very helpful, with users valuing knowledgeable engineers and responsive assistance, though delays and inconsistent resolution of more complex issues are also reported.

What is the experience like for teams switching to Unitrends Backup and Recovery from another tool?

Moving to Unitrends Backup and Recovery from older tape-based systems or backup products such as Backup Exec, Veeam, Acronis, and ShadowProtect is often driven by unreliable backups, cumbersome administration, or a need for broader recovery and off-site protection. After the transition, teams describe less manual work and easier centralized management, with automated backups and recovery options replacing tape handling or fragmented workflows. Setup can be straightforward, though complex environments may need extra configuration and support.

What features or capabilities could make Unitrends Backup and Recovery even more useful?

The most useful improvements would make routine administration clearer and give teams more control over backup operations. Commonly requested areas include:

Simpler navigation and recovery workflows: Make the interface and restore steps more intuitive, especially for less frequent tasks.
More flexible reporting and diagnostics: Improve report customization and provide clearer explanations when backup jobs fail.
Smoother administration and scaling: Reduce the effort involved in agent updates, storage planning, and managing growing environments.

Is Unitrends Backup and Recovery considered safe and secure for handling data?

Users value having backups available for recovery after ransomware incidents, accidental deletion, or system failures, and some describe encryption and separate backup copies as important safeguards. Security confidence still depends on reliable backup status and sound access controls; concerns include authentication and permissions, reliance on cloud-based management, and cases where backup or alerting information has not provided enough reassurance.

G2 reviews are authentic and verified.

Here's how.

Danessa P.

Operations Director

Small-Business (50 or fewer emp.)

Originally submitted 7/31/2026

"Incredible efficiency in backups, recovery, and protection against ransomware"

5/5

What do you like best about Unitrends Backup and Recovery?

It has incredible efficiency in performing backups, recovery, and protection against ransomware. Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

I have no issues with the application so far. Review collected by and hosted on G2.com.

Erik J.

Partner / Technisch Directeur

Small-Business (50 or fewer emp.)

6/16/2026

"Fast Deployment, Unified Interface, and Reliable Recovery"

4/5

What do you like best about Unitrends Backup and Recovery?

An all-in-one solution with fast deployment and a unified interface. It also supports virtualization and provides reliable recovery when needed. Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

Scaling gets expensive, the UI feels outdated, and the reporting options are limited. Overall, the analytics don’t feel as advanced as I expected. Review collected by and hosted on G2.com.

Khalid B.

Senior Server Engineer

Small-Business (50 or fewer emp.)

4/17/2026

"Instant Recovery Shines, But Authentication Needs Improvement"

3.5/5

What do you like best about Unitrends Backup and Recovery?

I appreciate the instant recovery feature in Unitrends Backup and Recovery, which is really helpful when production is down due to server issues. It allows us to launch the server instantly while it recovers in the background. I also find the initial setup to be easy. Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

User access permission needs improvement, and LDAPS authentication has not been working for a long time. It's a standard feature that's still missing in recent updates, making us manage users manually. Review collected by and hosted on G2.com.

Response from Adam Marget of Unitrends Backup and Recovery

edit

Hi Khalid,

Thank you for the feedback! Glad to hear Instant Recovery is meeting your expectations. With regards to LDAPS, our Product Manager confirmed it's slated for certification in the latter half of this year. If you have any questions, or would like to share any additional feedback with our product team, your AM can coordinate or you can reach out to us at feedback@unitrends.com at any time!

Best, Adam

Jonathan W.

IT Director

Mid-Market (51-1000 emp.)

Originally submitted 2/29/2024

"A Good Backup Solution"

4.5/5

What do you like best about Unitrends Backup and Recovery?

I haven't touched my setup since I installed it. Everything is working well. Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

With anything pricing could be better. I have started looking at other options that would better fit within my budget. Review collected by and hosted on G2.com.

Shawn L.

Senior Systems Administrator

Small-Business (50 or fewer emp.)

Originally submitted 6/11/2024

"MSP friendly backup software"

4.5/5

What do you like best about Unitrends Backup and Recovery?

I still have no issues with the platform. Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

I still learn new things from working with support that I feel should be outlined somewhere in the onboarding documentation. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

6/16/2026

"Practical Design for Fast, Predictable Recovery"

3.5/5

What do you like best about Unitrends Backup and Recovery?

What I like most about Unitrends Backup and Recovery is that it is designed around a very practical goal: making recovery fast and predictable, not just creating backups Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

From my perpective the biggest concerns I would have are not around its backup capabilities themselves, but around market position, ecosystem maturity, and long-term confidence. Review collected by and hosted on G2.com.

What problems is Unitrends Backup and Recovery solving and how is that benefiting you?

Problems Unitrends Backup & Recovery Solves

1. Reducing downtime after failures

Problem: When a server, application, or virtual machine fails, every minute of downtime costs productivity and revenue.

How Unitrends helps:

* Enables rapid recovery of servers and virtual machines.

* Allows businesses to restore critical systems quickly after hardware failures, human errors, or cyber incidents Review collected by and hosted on G2.com.

Pankaj M.

Technical Lead

Financial Services

Enterprise (> 1000 emp.)

Originally submitted 7/21/2023

"Disaster recovery and business continuity solution"

4.5/5

What do you like best about Unitrends Backup and Recovery?

Centralised console of uniview provides complete details of backups success and failure ratio. Hence it is easy to maintain the backup inventory. Tickets maintenance has become easy with this tool. Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

Ransomeware attacks have been increasing these days, to avoid such scenarios the tool must be secured against such attacks. Review collected by and hosted on G2.com.

Benjamin L.

Systems Network Administrator

Mid-Market (51-1000 emp.)

Originally submitted 12/22/2021

"Good all in one backup solution"

4/5

What do you like best about Unitrends Backup and Recovery?

It is very stable. Almost never have to touch it once backups are configured Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

The UI has some bugs but nothing that there isn’t a work around for. Review collected by and hosted on G2.com.

Recommendations to others considering Unitrends Backup and Recovery:

Great all in one solution Review collected by and hosted on G2.com.

What problems is Unitrends Backup and Recovery solving and how is that benefiting you?

Backups run and we rarely have failures. Failures usually self-correct during the next backup. Pretty much you are able to set it up and monitor the reports for issues. Review collected by and hosted on G2.com.

Verified User in Utilities

Small-Business (50 or fewer emp.)

Originally submitted 3/4/2025

"Great system for backing up multiple clients."

4/5

What do you like best about Unitrends Backup and Recovery?

Like that the system is agent/appliance based. Making it harder for ransomware to attack the backup copies.

Does any machine on the network. Not just VMs.

Central dashboard to manage all clients and jobs. Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

For Linux clients there is no automated update to the agents.

Needs to have a run time Gantt type chart of all jobs (including backup copy) to be able to better schedule the loads for multiple backup in parallel. Review collected by and hosted on G2.com.