Compare RingEX and Ultatel 
At a Glance
Market Segments
Small-Business (57.9% of reviews)
Small-Business (75.5% of reviews)
Entry-Level Pricing
$30.00 1 User Per Month
Starting at $18.00 1 User Per Month
RingEX
Star Rating
(1,349)4.2 out of 5
Market Segments
Small-Business (57.9% of reviews)
Pros & Cons
Entry-Level Pricing
$30.00 1 User Per Month
Free Trial is available
Browse all 3 pricing plansUltatel
Star Rating
(49)4.7 out of 5
Market Segments
Small-Business (75.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $18.00 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that RingEX excels in providing a comprehensive communication platform, integrating phone calls, team messaging, SMS, video meetings, and even fax. Users appreciate the ability to streamline workflows without switching between multiple apps, making it a user-friendly choice for small businesses.
- Users say Ultatel stands out for its exceptional customer support, with many highlighting the quick response times and helpfulness of the support team. Reviewers have noted that having a dedicated account manager during onboarding makes the setup process smooth and efficient.
- According to verified reviews, RingEX has a higher overall satisfaction score, indicating that users feel more positively about their experience with the platform. Many users find it easy to manage and change settings, which contributes to a more efficient day-to-day operation.
- Reviewers mention that while Ultatel is reliable and easy to use, it has fewer recent reviews compared to RingEX, which may suggest a smaller user base or less frequent updates. This could impact the breadth of user experiences and insights available for potential buyers.
- G2 reviewers highlight that RingEX's ease of use is a significant advantage, with users noting its intuitive interface and efficient management tools. This is particularly beneficial for small businesses looking to simplify their communication processes.
- Users report that while Ultatel offers a competitive entry-level price, RingEX provides a broader range of features that may justify its higher cost for businesses needing a more robust communication solution. The comprehensive nature of RingEX's offerings is often seen as a valuable investment.
Pricing
Entry-Level Pricing
RingEX
Core
$30.00
1 User Per Month
A reliable, core phone system to get your business up and running
- Unlimited domestic calling
- SMS and MMS
- IVR
Ultatel
Essential
Starting at $18.00
1 User Per Month
- Complete Business Phone System & Service (Voice, SMS/MMS, Chat, Video)
- Unlimited US & Canada Calling
- Business SMS and MMS
Free Trial
RingEX
Free Trial is available
Ultatel
No trial information availableRatings
Meets Requirements
8.8
1,099
9.4
47
Ease of Use
8.6
1,116
9.4
48
Ease of Setup
8.2
698
9.3
35
Ease of Admin
8.3
617
8.9
35
Quality of Support
8.0
1,002
9.5
42
Has the product been a good partner in doing business?
8.3
606
9.3
33
Product Direction (% positive)
7.9
1,079
9.8
48
Features by Category
Documents
Feature Not Available
Not enough data
7.3
148
Not enough data
8.1
156
Not enough data
Agentic AI - Online Fax
8.5
11
Not enough data
8.6
11
Not enough data
Sending
9.1
172
Not enough data
9.1
169
Not enough data
8.9
158
Not enough data
9.2
161
Not enough data
8.9
164
Not enough data
9.1
165
Not enough data
Host Tools
8.5
76
Not enough data
8.7
81
Not enough data
9.0
91
Not enough data
Attendee Tools
8.7
85
Not enough data
8.9
85
Not enough data
8.1
68
Not enough data
Post-Event Tools
8.5
65
Not enough data
8.3
68
Not enough data
Integrations
8.1
59
Not enough data
8.4
66
Not enough data
Agentic AI - Webinar
7.7
8
Not enough data
7.7
8
Not enough data
7.5
8
Not enough data
8.1
8
Not enough data
8.1
8
Not enough data
Channels
Not enough data
9.7
10
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.3
7
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
Not enough data
9.8
7
Not enough data
10.0
6
Not enough data
10.0
6
Not enough data
Not enough data
Not enough data
10.0
7
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
9.7
5
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
9.8
7
Not enough data
9.4
8
Not enough data
10.0
7
Not enough data
9.2
6
Collaboration Tools
9.1
253
Not enough data
9.1
141
Not enough data
8.6
116
Not enough data
8.9
140
Not enough data
9.1
122
Not enough data
Meeting Coordination
8.8
243
Not enough data
9.1
235
Not enough data
8.9
223
Not enough data
9.0
145
Not enough data
Software Type
9.0
244
Not enough data
9.0
143
Not enough data
9.2
160
Not enough data
Agentic AI - Video Conferencing
8.3
13
Not enough data
8.5
12
Not enough data
8.3
12
Not enough data
Platform
Feature Not Available
Not enough data
9.0
237
Not enough data
8.7
222
Not enough data
9.1
232
Not enough data
8.7
220
Not enough data
8.5
213
Not enough data
8.7
218
Not enough data
Generative AI
Feature Not Available
Not enough data
Workforce Management
8.8
221
Not enough data
8.6
214
Not enough data
Call Center Infrastructure (CCI)
8.9
22
Not enough data
8.9
22
Not enough data
9.1
22
Not enough data
8.9
22
Not enough data
Administrative
8.8
224
Not enough data
8.6
222
Not enough data
Basic Communication - Cloud PBX
8.9
58
Not enough data
8.9
57
Not enough data
9.1
55
Not enough data
8.2
55
Not enough data
9.1
56
Not enough data
8.8
55
Not enough data
Advanced Features - Cloud PBX
8.7
52
Not enough data
8.5
54
Not enough data
8.6
53
Not enough data
8.9
54
Not enough data
Platform Basics - VoIP Providers
8.5
95
8.3
6
8.7
111
9.3
9
8.4
86
6.9
6
8.1
99
7.1
8
8.0
82
5.7
5
8.1
80
7.7
5
Basic Communication
9.1
524
|
Verified
9.6
39
8.3
399
|
Verified
8.1
32
8.7
434
|
Verified
8.9
37
8.2
362
|
Verified
7.9
28
8.5
429
|
Verified
9.3
34
9.0
436
|
Verified
9.3
27
Agentic AI - VoIP Providers
7.9
52
Not enough data
8.1
54
Not enough data
8.0
52
Not enough data
8.0
50
Not enough data
Access
8.2
379
|
Verified
8.0
27
8.4
394
|
Verified
7.7
22
8.6
425
8.3
23
Advanced Features
8.3
445
8.8
31
8.4
405
|
Verified
9.5
33
9.0
469
|
Verified
9.6
35
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
8.7
52
|
Verified
Not enough data
8.2
18
Not enough data
Features
8.8
55
|
Verified
Not enough data
Feature Not Available
Not enough data
8.6
53
|
Verified
Not enough data
8.5
52
|
Verified
Not enough data
8.6
53
|
Verified
Not enough data
8.2
49
Not enough data
Categories
Categories
Shared Categories
RingEX and Ultatel are categorized as UCaaS Platforms, VoIP Providers, and Video Conferencing
Unique Categories
RingEX is categorized as Online Fax, Webinar, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Ultatel is categorized as Contact Center
Reviews
Reviewers' Company Size
RingEX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Ultatel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.5%
Insurance
5.2%
Information Technology and Services
5.2%
Financial Services
4.8%
Staffing and Recruiting
4.8%
Other
70.5%
Information Technology and Services
10.4%
Non-Profit Organization Management
10.4%
Hospital & Health Care
8.3%
Health, Wellness and Fitness
6.3%
Construction
6.3%
Other
58.3%
Discussions
What’s involved in setting up my RingCentral Office business phone system?
2 Comments
Official Response from RingEX
There is no PBX hardware to install or technical contractors needed for an on-site setup to start using your phone system. Once you’ve purchased RingCentral...Read more
Is RingCentral good?
1 Comment
JM
We love RingCentral! It's great that it allows us to call from a main office phone number and provides each user their own work cell/direct number from which...Read more
Why don't you make it more user-friendly?
1 Comment
RC
Brianna, thanks for this feedback. Can you tell us more about what you'd like to customize? If we can't make recommendations, we would love to have you visit...Read more
Ultatel has no discussions with answers
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