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Compare RingEX and Ultatel 
Featured Products
At a Glance
Market Segments
Small-Business (57.4% of reviews)
Small-Business (75.6% of reviews)
Entry-Level Pricing
$30.00 1 User Per Month
Starting at $18.00 1 User Per Month
RingEX
Star Rating
(1,261)4.1 out of 5
Market Segments
Small-Business (57.4% of reviews)
Pros & Cons
Entry-Level Pricing
$30.00 1 User Per Month
Free Trial is available
Browse all 3 pricing plansUltatel
Star Rating
(45)4.7 out of 5
Market Segments
Small-Business (75.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $18.00 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that RingEX excels in user experience, particularly highlighting its intuitive features for tasks like setting up call forwarding and voicemail greetings. Users appreciate the well-designed admin portal and the effectiveness of the mobile app, which requires little assistance for operation.
- Users say Ultatel stands out for its exceptional customer support, with many praising the immediate assistance they receive without long automated menus. The onboarding process is also noted as seamless, with dedicated account managers helping to ease the transition.
- According to verified reviews, RingEX has a higher overall satisfaction score, reflecting a strong performance in the VoIP category. Users have mentioned the reliability of call management features, which they find particularly beneficial for small business operations.
- Reviewers mention that while Ultatel is reliable and easy to use, it has fewer reviews compared to RingEX, which may indicate a less established presence in the market. However, those who use Ultatel appreciate its organized approach to business communications, making it easier to manage multiple departments.
- G2 reviewers highlight that RingEX's implementation process is generally straightforward, but some users have noted challenges in matching specific workflow needs. This contrasts with Ultatel, where users feel the setup is handled mostly by the provider, reducing the burden on their teams.
- Users report that while RingEX has a solid performance in call features, Ultatel's support quality and reliability are frequently cited as key advantages, making it a strong contender for businesses prioritizing customer service and ease of use.
Pricing
Entry-Level Pricing
RingEX
Core
$30.00
1 User Per Month
A reliable, core phone system to get your business up and running
- Unlimited domestic calling
- SMS and MMS
- IVR
Ultatel
Essential
Starting at $18.00
1 User Per Month
- Complete Business Phone System & Service (Voice, SMS/MMS, Chat, Video)
- Unlimited US & Canada Calling
- Business SMS and MMS
Free Trial
RingEX
Free Trial is available
Ultatel
No trial information availableRatings
Meets Requirements
8.8
1,047
9.3
44
Ease of Use
8.6
1,062
9.4
45
Ease of Setup
8.2
648
9.3
32
Ease of Admin
8.3
568
8.9
32
Quality of Support
8.0
950
9.5
39
Has the product been a good partner in doing business?
8.3
558
9.2
30
Product Direction (% positive)
7.9
1,029
9.7
45
Features by Category
Documents
7.7
156
Not enough data
7.4
150
Not enough data
8.1
158
Not enough data
Agentic AI - Online Fax
8.7
13
Not enough data
8.8
13
Not enough data
Sending
9.1
173
Not enough data
9.1
171
Not enough data
8.9
159
Not enough data
9.2
162
Not enough data
8.9
165
Not enough data
9.1
166
Not enough data
Host Tools
8.5
76
Not enough data
8.7
81
Not enough data
9.0
91
Not enough data
Attendee Tools
8.7
85
Not enough data
8.9
85
Not enough data
8.1
68
Not enough data
Post-Event Tools
8.5
65
Not enough data
8.3
68
Not enough data
Integrations
8.1
59
Not enough data
8.4
66
Not enough data
Agentic AI - Webinar
7.7
8
Not enough data
7.7
8
Not enough data
7.5
8
Not enough data
8.1
8
Not enough data
8.1
8
Not enough data
Channels
Not enough data
9.7
10
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.3
7
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
Not enough data
9.8
7
Not enough data
10.0
6
Not enough data
10.0
6
Not enough data
Not enough data
Not enough data
10.0
7
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
9.7
5
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
9.8
7
Not enough data
9.4
8
Not enough data
10.0
7
Not enough data
9.2
6
Collaboration Tools
9.1
256
Not enough data
9.1
144
Not enough data
8.7
119
Not enough data
8.9
142
Not enough data
9.1
125
Not enough data
Meeting Coordination
8.8
245
Not enough data
9.1
238
Not enough data
8.9
226
Not enough data
9.1
148
Not enough data
Software Type
9.0
245
Not enough data
9.1
146
Not enough data
9.2
162
Not enough data
Agentic AI - Video Conferencing
8.6
16
Not enough data
8.8
15
Not enough data
8.7
15
Not enough data
Platform
8.2
204
Not enough data
9.0
237
Not enough data
8.7
222
Not enough data
9.1
232
Not enough data
8.7
221
Not enough data
8.6
213
Not enough data
8.8
220
Not enough data
Generative AI
Feature Not Available
Not enough data
Workforce Management
8.8
221
Not enough data
8.6
215
Not enough data
Call Center Infrastructure (CCI)
9.0
24
Not enough data
9.0
24
Not enough data
9.2
24
Not enough data
9.0
24
Not enough data
Administrative
8.8
225
Not enough data
8.7
222
Not enough data
Basic Communication - Cloud PBX
8.9
57
Not enough data
8.9
56
Not enough data
9.1
55
Not enough data
8.2
54
Not enough data
9.1
56
Not enough data
8.8
55
Not enough data
Advanced Features - Cloud PBX
8.7
52
Not enough data
8.5
54
Not enough data
8.6
53
Not enough data
9.0
54
Not enough data
Platform Basics - VoIP Providers
8.4
92
8.0
5
9.0
100
9.2
8
8.4
89
6.9
6
8.3
91
6.1
6
8.0
86
5.7
5
8.2
84
7.7
5
Basic Communication
9.0
496
|
Verified
9.6
38
8.3
395
|
Verified
8.1
32
8.7
422
|
Verified
8.8
36
8.2
366
|
Verified
7.9
28
8.5
430
|
Verified
9.3
34
9.0
437
|
Verified
9.3
27
Agentic AI - VoIP Providers
8.0
57
Not enough data
8.2
57
Not enough data
8.1
57
Not enough data
8.1
55
Not enough data
Access
8.2
383
|
Verified
8.0
27
8.4
398
|
Verified
7.7
22
8.6
425
8.3
23
Advanced Features
8.3
445
8.8
31
8.4
407
|
Verified
9.5
32
9.1
464
|
Verified
9.6
35
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.7
51
|
Verified
Not enough data
8.7
53
|
Verified
Not enough data
Feature Not Available
Not enough data
Features
8.8
56
|
Verified
Not enough data
8.4
51
|
Verified
Not enough data
8.5
55
|
Verified
Not enough data
8.6
53
|
Verified
Not enough data
8.6
54
|
Verified
Not enough data
8.2
51
Not enough data
Categories
Categories
Shared Categories
RingEX and Ultatel are categorized as UCaaS Platforms, VoIP Providers, and Video Conferencing
Unique Categories
RingEX is categorized as Online Fax, Webinar, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Ultatel is categorized as Contact Center
Reviews
Reviewers' Company Size
RingEX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Ultatel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.8%
Information Technology and Services
5.3%
Insurance
5.0%
Staffing and Recruiting
4.9%
Financial Services
4.7%
Other
70.3%
Non-Profit Organization Management
11.1%
Hospital & Health Care
8.9%
Information Technology and Services
6.7%
Health, Wellness and Fitness
6.7%
Construction
6.7%
Other
60.0%
Discussions
What’s involved in setting up my RingCentral Office business phone system?
2 Comments
AG
For us it was really simple. The account manager actually did the setup over screen share and showed us how he was setting it up as he was going along. So...Read more
How much does RingCentral Office cost?
1 Comment
Official Response from RingEX
RingCentral Office offers simple, all-inclusive pricing with a predictable low monthly cost.
All editions include everything you need for your business,...Read more
Is there a free trial for RingCentral Office?
1 Comment
Official Response from RingEX
RingCentral Office comes with a 30-day money-back guarantee, so there’s no risk in purchasing and trying it for your business. The phones can also be...Read more
Ultatel has no discussions with answers
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