Ultatel Features

Basic Communication (6)

Phone Calls: Enables users to place phone calls over the internet. This feature was mentioned in 38 Ultatel reviews.
Video Calls: Enables users to place video calls over the internet. This feature was mentioned in 32 Ultatel reviews.
Instant Messaging: Based on 36 Ultatel reviews. Enables users to send instant messages over the internet.
Screen Sharing: Enables users to share screens over the internet. This feature was mentioned in 28 Ultatel reviews.
Conference Calls: Enables multiple users to make phone or video calls over the internet at once. 34 reviewers of Ultatel have provided feedback on this feature.
Desk-to-Desk Calls: Enables users to contact one anothers through mobile phones and landlines. 27 reviewers of Ultatel have provided feedback on this feature.

Hold Music: Offers users the option to play music for contacts who are on hold. 31 reviewers of Ultatel have provided feedback on this feature.
Automated Attendants: Offers users the option to set up an automated attendant to field calls and information when employees are unavailable. 32 reviewers of Ultatel have provided feedback on this feature.
VOiP Number: Offers users a unique number that can be dialed from anywhere. This feature was mentioned in 35 Ultatel reviews.

Software Pairing: Allows users to download the tool as an add-on to subscriptions to specific services such as Outlook 365. 27 reviewers of Ultatel have provided feedback on this feature.
Browser Extension: Allows users to download the tool along as an extension to their browser of choice. This feature was mentioned in 22 Ultatel reviews.
Individual Download: As reported in 23 Ultatel reviews. Requires users download the software on its own.

Session Routing: Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods.
Session Queuing: Callers can be routed to a queue or placed on hold until an agent becomes available.
Concurrent Calling: Place a large or unlimited volume of calls simultaneously without diminishing the call quality.
Speech Analytics: Provides some level of analytics based on keywords and vocal tones.
Auto Dialer: Has auto dialing or predictive dialing functions for outbound use.
IVR: Includes an interactive phone menu.
Inbound Screen Pop: Populates CSR's screen with available customer data.
Persistent Data: Maintains and shares information across channels and agents as the case progresses.

Session Summary Notes: Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history.
Administrator Access: Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary.
Reporting & Dashboards: Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.
Session Recording: Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes.
Agent Scheduling and Assignment: Provides workforce management functions such as scheduling and vacations, team assignments, and areas of expertise.

Screen Sharing: Able to share your desktop screen or an application with the rest of the conference.
Presentations: Presenters can cue up a Powerpoint presentation or other slideshow for display in the conference.
Whiteboarding: Provides a virtual whiteboard for collaborative use.
Live Chat: Conferences have a text chat feature.
Hand Raising: Allows conference participants to notifiy conference hosts when they want to speak.

Scheduling: Scheduling web meetings is streamlined, intuitive, and integrated into calendar and email software.
Recording: Conferences can be recorded for future use with native functionality.
Participant Permissions: The ability to grant users access to conferences as moderators, presenters or participants--individually or based on user role or group.
One-Click Join: Allows users to join a conference without requiring a download or a sign-in

PBX systems, VoIP Softphone: Contains PBX & VoIP softphone that can be used within the VoIP business system.
Call Management: Manages incoming calls with features such as call forwarding, transferring, and routing.
Network monitoring: Supports real-time network monitoring via dashboards and alerts to identify and resolve issues.
Integrations: Enables integrations with communication and CRM platforms.
Virtual PBX: Provides compatibility with both hosted and virtual PBX solutions.
SIP trunking services: Supports SIP trunking services for local and long-distance calls.