--- title: Ultatel Reviews meta_title: 'Ultatel Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 53 reviews by the users' company size, role or industry to find out how Ultatel works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 53 scale: '5' date_modified: '2026-08-07' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Ultatel Reviews **Vendor:** Ultatel **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.7/5.0 **Total Reviews:** 53 ## About Ultatel Ultatel is an intelligent cloud communications platform that brings AI into everyday business conversations across calling, meetings, messaging, and customer interactions. With 50+ advanced features, Ultatel brings all your business communications into one powerful platform built to support organizations at scale. From AI meeting assistant tools that automatically capture summaries and action items, to Intelligent Voice AI Agents that help automate repetitive workflows, Ultatel is designed to help teams communicate more efficiently and stay focused on what matters most. With integrated calling, collaboration, Microsoft Teams connectivity, CRM integrations, and 24/7 live support, Ultatel delivers a modern communications experience built for growing businesses. ## Ultatel Pros & Cons **What users like:** - Users commend the **responsive and knowledgeable customer support** of Ultatel, ensuring prompt and effective issue resolution. (7 reviews) - Users commend Ultatel for its **responsive and knowledgeable customer service** , ensuring prompt assistance and effective issue resolution. (5 reviews) - Users highlight the **reliability** of Ultatel, appreciating its stable performance and seamless communication management across departments. (5 reviews) - Users love the **ease of use** of Ultatel, enjoying its intuitive management and seamless communication organization. (4 reviews) - Users value the **responsive support** of Ultatel, highlighting prompt resolutions and clear communication when needed. (4 reviews) - Users commend the **high call quality** of Ultatel, highlighting its reliability and ease of use for effective communication. (3 reviews) - Call Recording (3 reviews) - Easy Setup (3 reviews) - Users appreciate the **high audio quality** of Ultatel, enabling quick and efficient phone calls and transfers. (2 reviews) - Features (2 reviews) **What users dislike:** - Users find the **admin control cumbersome** , facing slow responses and desiring more self-service options on the portal. (2 reviews) - Users face a challenging **learning curve** with Ultatel, particularly during complex setup and configuration processes. (2 reviews) - Users experience **glitches** with Ultatel, facing slow performance and frustrating issues during device switching and task management. (2 reviews) - Users face **access issues** with Ultatel, struggling with connectivity and integration that hinder multitasking and productivity. (1 reviews) - Users wish they could handle certain tasks themselves instead of relying on **limited self-service options** for account management. (1 reviews) - Users face **complexity challenges** with Ultatel, struggling with connectivity issues and difficult integration affecting productivity. (1 reviews) - Complex Reporting (1 reviews) - Users face **connection issues** that disrupt multitasking and hinder productivity with Ultatel's phone system. (1 reviews) - Users experience frequent **connectivity issues** with Ultatel, disrupting their workflow and complicating system integration. (1 reviews) - Customer Service (1 reviews) ## Ultatel Reviews ### 1. Seamless Onboarding **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about Ultatel?** I appreciate Ultatel's seamless onboarding process. Making the transition to their service was a breeze, thanks to their user-friendly system. It's always a plus when things just work smoothly from the start. **What do you dislike about Ultatel?** There are a couple of aspects that could use improvement. The process of resolving support tickets through email proved to be inconvenient, especially during the two instances when our phone system went down. Having the ability to call for immediate assistance during such times would have been invaluable. Additionally, the promise of complete autonomy in managing our user list and making changes was not entirely fulfilled. While we were told we could handle these changes, it turns out they require Ultatel's intervention on the back end. This dependency on their end somewhat contradicts the initial understanding of autonomy. **What problems is Ultatel solving and how is that benefiting you?** Prior to Ultatel, we were in dire need of a phone system that could cater to our quality assurance needs, specifically in terms of call recording and analytics. Ultatel stepped in as the solution to this problem. Their phone system not only addressed our communication needs but also provided robust features for quality assurance. ### 2. Solid Performance, Good Price Point, Seamless O365 Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Travis A. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Ultatel?** So far the performace has been better than expected really. I had concerns with this due to not hearing much about the platform before researching. I was looking for seamless O365 integration with Teams and this does the trick perfectly. Great price point as compared to other options. Customer support is very quick to respond. **What do you dislike about Ultatel?** I would say onboarding could have been a little better but probably similar to others. This was my first time converting from on prem to cloud so it is hard to compare. **What problems is Ultatel solving and how is that benefiting you?** Needed a new PBX solution and migrated from on prem "FreePBX" to Ultatel. Wanted complete integration with Microsoft Teams. ### 3. Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Jinjer S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2024 **What do you like best about Ultatel?** They have a quick response time and are knowledgeable in their field. **What do you dislike about Ultatel?** Lack of personal contact. You do not a specific person that you deal with just an email with a call center response. **What problems is Ultatel solving and how is that benefiting you?** They have better customer service than our previous provider. - [View Ultatel pricing details and edition comparison](https://www.g2.com/products/ultatel/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+14%3A34%3A36+-0500&secure%5Bsession_id%5D=1d342c0f-5565-4123-8dba-126387cc63ed&secure%5Btoken%5D=36c0943143ac4dba81c7a42fbc3b0c632177f097a62c43df5e5695ca34019bef&format=llm_user) ## Ultatel Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Microsoft Teams Integration](https://www.g2.com/products/microsoft-teams-integration/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Ultatel Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Channels** - Voice - Mobile SMS - Email **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Real-Time Chat - Hand Raising - File Sharing - Private Chat - Real-Time Chat **Generative AI** - AI Text-to-Speech - Generative AI **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Video Call Recording - Participant Permissions - One-Click Join - Video Streaming - On-Demand Recording - Call Recording - Call Recording - Event Scheduling **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Software Type** - Mobile - Browser Application - Desktop Application **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Access** - Software Pairing - Browser Extension - Individual Download **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Additional Functionality** - Video Support - AI/Machine Learning - Attendance Management - Collaboration Tools - Single Sign On - Registration Management - Email Management - Calendar Management - Transcripts/Chat History - Activity Dashboard - Data Security - Document Storage - Document Management - Alerts/Notifications - Customizable Branding - Two-Way Audio & Video - Drag & Drop - Conferencing - Breakout Rooms - Third-Party Integrations - API - Generative AI - Chat/Messaging - Whiteboard - Reminders - Reporting & Statistics - Meeting Management - Brainstorming - Presentation Streaming - Surveys & Feedback - Mobile Access - Video Conferencing - User Management - AI Copilot - SSL Security - File Transfer - Email Reminders - Remote Access/Control - Content Management - Microsoft Outlook Integration - CRM - Auto Framing - On-Demand Webcasting - Automatic Transcription - Two Way Audio & Video - User Profiles - Video Management - Polls/Voting - Event Management - Brand Management - HD Audio/Video - Presentation Tools - Communication Management - Host Controls **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top Ultatel Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,391 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,582 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,390 reviews)