Top 10 Medallia Agent Connect Alternatives & Competitors

Top 10 Alternatives to Medallia Agent Connect Recently Reviewed By G2 Community

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Playvox Quality Management
By Playvox
4.8/5
(1,163)
Product Description
Playvox is a modern Quality Assurance software. Improve customer experience and satisfaction by evaluating, coaching, training and motivating your agents to increase their performance. All in one centralized place.
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Reviewers say compared to Medallia Agent Connect, Playvox Quality Management is:
Better at meeting requirements
Easier to set up
Better at support
Categories in common with Medallia Agent Connect:
Contact Center Quality Assurance

Qualtrics Customer Experience
By Qualtrics
4.3/5
(747)
Product Description
With Qualtrics, hear and understand every customer, at every meaningful moment, and take actions that deliver breakthrough experiences. Easily uncover areas of opportunity, automate actions, and drive critical organizational outcomes with an extremely powerful, agile Experience Management Platform.
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Reviewers say compared to Medallia Agent Connect, Qualtrics Customer Experience is:
Slower to reach roi
More expensive
Categories in common with Medallia Agent Connect:
Feedback Analytics
Contact Center Quality Assurance

MaestroQA
By MaestroQA
4.8/5
(324)
Product Description
Unlock the full power of your conversations. MaestroQA uses AI-powered conversation analytics to transform raw data into insights that drive strategy, boost revenue, and accelerate results company-wide.
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Reviewers say compared to Medallia Agent Connect, MaestroQA is:
Slower to reach roi
More expensive
Better at support
Categories in common with Medallia Agent Connect:
Contact Center Quality Assurance

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Birdeye
By Birdeye
4.7/5
(3,907)
Product Description
Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale. Built specifically for the complexity of multi-location organizations, Birdeye empowers brands to enhance their online reputation, engage customers across social, search, and web, and gain real-time insights into consumer behavior and competitor activity. The result: more leads and foot traffic, reduced costs, and accelerated revenue growth. At the core of Birdeye is its Agentic Platform, which powers a growing suite of specialized AI agents designed to function like always-on teammates. These agents manage reviews, engage leads, respond to customers, streamline social media, run surveys, maintain listings, send reminders, provide insights, and coordinate across locations. By collaborating seamlessly, they form a scalable digital workforce—always learning, always on-brand, and always driving outcomes. Birdeye stands apart with its agentic AI platform that brands can customize using Birdeye’s unique outcome-framework. Businesses can configure agents with specific triggers that deliver measurable tasks and results for each location, while maintaining the authentic voice of the brand across every interaction. With location-aware AI and a fully integrated platform that brings together reputation, messaging, social, surveys, listings, insights, and more, Birdeye eliminates the need for fragmented point solutions. For multi-location and franchise brands in industries such as healthcare, retail, financial services, real estate, restaurants, and beyond, Birdeye delivers scalability without sacrificing precision. By uniting automation with actionable insights, Birdeye enables organizations to boost visibility, increase customer engagement, and grow revenue—faster and more efficiently. With Birdeye, businesses don’t just adopt AI—they gain an agentic workforce dedicated to delivering real business outcomes. Birdeye: Always On. Always On-Brand. Always Driving Outcomes.
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Reviewers say compared to Medallia Agent Connect, Birdeye is:
More expensive
Better at meeting requirements
Easier to admin
Categories in common with Medallia Agent Connect:
Feedback Analytics

Talkdesk
By Talkdesk
4.4/5
(2,502)
Product Description
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
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Reviewers say compared to Medallia Agent Connect, Talkdesk is:
More expensive
Categories in common with Medallia Agent Connect:
Contact Center Quality Assurance

NiCE CXone Mpower
By NiCE
4.3/5
(1,728)
Product Description
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
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Reviewers say compared to Medallia Agent Connect, NiCE CXone Mpower is:
Slower to reach roi
Categories in common with Medallia Agent Connect:
Contact Center Quality Assurance

Genesys Cloud CX
By Genesys
4.4/5
(1,527)
Product Description
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
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Reviewers say compared to Medallia Agent Connect, Genesys Cloud CX is:
Slower to reach roi
More expensive
Categories in common with Medallia Agent Connect:
Contact Center Quality Assurance

Scorebuddy
By Scorebuddy
4.5/5
(807)
Product Description
Scorebuddy is a cloud-based quality assurance software that evaluates customer interactions across multiple channels, calls, emails, live chat, and social media.
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Reviewers say compared to Medallia Agent Connect, Scorebuddy is:
More expensive
Categories in common with Medallia Agent Connect:
Contact Center Quality Assurance

evaluagent
By EvaluAgent
4.5/5
(425)
Product Description
The multi-channel Quality Monitoring Platform that puts an end to spreadsheets, engages agents and helps deliver a compliant customer experience.
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Reviewers say compared to Medallia Agent Connect, evaluagent is:
More expensive
Easier to set up
Easier to admin
Categories in common with Medallia Agent Connect:
Contact Center Quality Assurance