# Top 10 Ricochet360 Alternatives & Competitors **Average Rating:** 4.4/5 **Total Number of Reviews:** 23 If you are considering Ricochet360, you may also want to investigate similar alternatives or competitors to find the best solution. CRM Software is a widely used technology, and many people are seeking productive, simple software solutions with social collaboration features, ai text generation, and social network integration. Other important factors to consider when researching alternatives to Ricochet360 include customer data and automation. The best overall Ricochet360 alternative is Agentforce Sales (formerly Salesforce Sales Cloud). Other similar apps like Ricochet360 are Kixie PowerCall & SMS, JustCall, Dialpad Connect, and Less Annoying CRM. Ricochet360 alternatives can be found in [CRM Software](https://www.g2.com/categories/crm) but may also be in [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) or [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents). ## Best Paid & Free Alternatives to Ricochet360 - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) - [Close](https://www.g2.com/products/close/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) - [LocaliQ](https://www.g2.com/products/localiq/reviews) ## Top 10 Alternatives to Ricochet360 Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Ricochet360 stacks up to the competition, check reviews from current & previous users in industries like Insurance, Education Management, and Logistics and Supply Chain, and find the best product for your business. ### 1. [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) By Salesforce **Average Rating:** 4.4/5 **Total Reviews:** 25,865 Sell faster, smarter, and more efficiently with AI + Data + CRM. Boost productivity and grow in a whole new way with Sales Cloud. Reviewers say compared to Ricochet360, Agentforce Sales (formerly Salesforce Sales Cloud) is: - More expensive - Better at meeting requirements Categories in common with Ricochet360: [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking), [CRM](https://www.g2.com/categories/crm) **Compare:** [Ricochet360 vs Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-speed-to-contact-llc-ricochet360) **Compare Agentforce Sales (formerly Salesforce Sales Cloud) with other alternatives:** - [Agentforce Sales (formerly Salesforce Sales Cloud) vs Kixie PowerCall & SMS](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-kixie-powercall-sms) - [Agentforce Sales (formerly Salesforce Sales Cloud) vs JustCall](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-saas-labs-justcall) - [Agentforce Sales (formerly Salesforce Sales Cloud) vs Dialpad Connect](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-dialpad-connect) - [Agentforce Sales (formerly Salesforce Sales Cloud) vs Less Annoying CRM](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-less-annoying-crm) - [Agentforce Sales (formerly Salesforce Sales Cloud) vs Close](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-close) - [Agentforce Sales (formerly Salesforce Sales Cloud) vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-five9-intelligent-cloud-contact-center-platform) - [Agentforce Sales (formerly Salesforce Sales Cloud) vs ActiveCampaign](https://www.g2.com/compare/activecampaign-vs-agentforce-sales-formerly-salesforce-sales-cloud) - [Agentforce Sales (formerly Salesforce Sales Cloud) vs Freshsales](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-freshsales) - [Agentforce Sales (formerly Salesforce Sales Cloud) vs LocaliQ](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-localiq) ### 2. [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) By Kixie **Average Rating:** 4.8/5 **Total Reviews:** 866 Kixie is a powerful revenue communications platform built to elevate your team’s calling and texting game. With AI-driven automation, it streamlines outreach, boosts efficiency, and fuels real revenue growth—without losing the human touch. Reviewers say compared to Ricochet360, Kixie PowerCall & SMS is: - More expensive - Better at meeting requirements - Better at support Categories in common with Ricochet360: [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking), [SMS Marketing](https://www.g2.com/categories/sms-marketing) **Compare:** [Ricochet360 vs Kixie PowerCall & SMS](https://www.g2.com/compare/kixie-powercall-sms-vs-speed-to-contact-llc-ricochet360) **Compare Kixie PowerCall & SMS with other alternatives:** - [Kixie PowerCall & SMS vs Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-kixie-powercall-sms) - [Kixie PowerCall & SMS vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-kixie-powercall-sms) - [Kixie PowerCall & SMS vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-kixie-powercall-sms) - [Kixie PowerCall & SMS vs Less Annoying CRM](https://www.g2.com/compare/kixie-powercall-sms-vs-less-annoying-crm) - [Kixie PowerCall & SMS vs Close](https://www.g2.com/compare/close-vs-kixie-powercall-sms) - [Kixie PowerCall & SMS vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-kixie-powercall-sms) - [Kixie PowerCall & SMS vs ActiveCampaign](https://www.g2.com/compare/activecampaign-vs-kixie-powercall-sms) - [Kixie PowerCall & SMS vs Freshsales](https://www.g2.com/compare/freshsales-vs-kixie-powercall-sms) - [Kixie PowerCall & SMS vs LocaliQ](https://www.g2.com/compare/kixie-powercall-sms-vs-localiq) ### 3. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) By Saas Labs **Average Rating:** 4.3/5 **Total Reviews:** 2,392 JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries Reviewers say compared to Ricochet360, JustCall is: - More expensive - Better at meeting requirements Categories in common with Ricochet360: [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking), [SMS Marketing](https://www.g2.com/categories/sms-marketing) **Compare:** [Ricochet360 vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-speed-to-contact-llc-ricochet360) **Compare JustCall with other alternatives:** - [JustCall vs Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-saas-labs-justcall) - [JustCall vs Kixie PowerCall & SMS](https://www.g2.com/compare/saas-labs-justcall-vs-kixie-powercall-sms) - [JustCall vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-saas-labs-justcall) - [JustCall vs Less Annoying CRM](https://www.g2.com/compare/saas-labs-justcall-vs-less-annoying-crm) - [JustCall vs Close](https://www.g2.com/compare/close-vs-saas-labs-justcall) - [JustCall vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-saas-labs-justcall) - [JustCall vs ActiveCampaign](https://www.g2.com/compare/activecampaign-vs-saas-labs-justcall) - [JustCall vs Freshsales](https://www.g2.com/compare/freshsales-vs-saas-labs-justcall) - [JustCall vs LocaliQ](https://www.g2.com/compare/saas-labs-justcall-vs-localiq) ### 4. [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) By Dialpad **Average Rating:** 4.4/5 **Total Reviews:** 4,201 Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Reviewers say compared to Ricochet360, Dialpad Connect is: - Better at meeting requirements **Compare:** [Ricochet360 vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-speed-to-contact-llc-ricochet360) **Compare Dialpad Connect with other alternatives:** - [Dialpad Connect vs Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-dialpad-connect) - [Dialpad Connect vs Kixie PowerCall & SMS](https://www.g2.com/compare/dialpad-connect-vs-kixie-powercall-sms) - [Dialpad Connect vs JustCall](https://www.g2.com/compare/dialpad-connect-vs-saas-labs-justcall) - [Dialpad Connect vs Less Annoying CRM](https://www.g2.com/compare/dialpad-connect-vs-less-annoying-crm) - [Dialpad Connect vs Close](https://www.g2.com/compare/close-vs-dialpad-connect) - [Dialpad Connect vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/dialpad-connect-vs-five9-intelligent-cloud-contact-center-platform) - [Dialpad Connect vs ActiveCampaign](https://www.g2.com/compare/activecampaign-vs-dialpad-connect) - [Dialpad Connect vs Freshsales](https://www.g2.com/compare/dialpad-connect-vs-freshsales) - [Dialpad Connect vs LocaliQ](https://www.g2.com/compare/dialpad-connect-vs-localiq) ### 5. [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) By Less Annoying Software **Average Rating:** 4.9/5 **Total Reviews:** 665 Simple contact management software for small businesses Reviewers say compared to Ricochet360, Less Annoying CRM is: - Better at support - Better at meeting requirements - More usable Categories in common with Ricochet360: [CRM](https://www.g2.com/categories/crm) **Compare:** [Ricochet360 vs Less Annoying CRM](https://www.g2.com/compare/less-annoying-crm-vs-speed-to-contact-llc-ricochet360) **Compare Less Annoying CRM with other alternatives:** - [Less Annoying CRM vs Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-less-annoying-crm) - [Less Annoying CRM vs Kixie PowerCall & SMS](https://www.g2.com/compare/kixie-powercall-sms-vs-less-annoying-crm) - [Less Annoying CRM vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-less-annoying-crm) - [Less Annoying CRM vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-less-annoying-crm) - [Less Annoying CRM vs Close](https://www.g2.com/compare/close-vs-less-annoying-crm) - [Less Annoying CRM vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-less-annoying-crm) - [Less Annoying CRM vs ActiveCampaign](https://www.g2.com/compare/activecampaign-vs-less-annoying-crm) - [Less Annoying CRM vs Freshsales](https://www.g2.com/compare/freshsales-vs-less-annoying-crm) - [Less Annoying CRM vs LocaliQ](https://www.g2.com/compare/less-annoying-crm-vs-localiq) ### 6. [Close](https://www.g2.com/products/close/reviews) By Close **Average Rating:** 4.7/5 **Total Reviews:** 2,061 Close is an all-in-one sales CRM designed to increase sales productivity for sales teams. With built-in calling, email, SMS, and more, sales teams are able to close more deals and make more sales—all without manual data entry! Reviewers say compared to Ricochet360, Close is: - More expensive - Better at meeting requirements - Better at support Categories in common with Ricochet360: [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking), [CRM](https://www.g2.com/categories/crm), [SMS Marketing](https://www.g2.com/categories/sms-marketing) **Compare:** [Ricochet360 vs Close](https://www.g2.com/compare/close-vs-speed-to-contact-llc-ricochet360) **Compare Close with other alternatives:** - [Close vs Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-close) - [Close vs Kixie PowerCall & SMS](https://www.g2.com/compare/close-vs-kixie-powercall-sms) - [Close vs JustCall](https://www.g2.com/compare/close-vs-saas-labs-justcall) - [Close vs Dialpad Connect](https://www.g2.com/compare/close-vs-dialpad-connect) - [Close vs Less Annoying CRM](https://www.g2.com/compare/close-vs-less-annoying-crm) - [Close vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/close-vs-five9-intelligent-cloud-contact-center-platform) - [Close vs ActiveCampaign](https://www.g2.com/compare/activecampaign-vs-close) - [Close vs Freshsales](https://www.g2.com/compare/close-vs-freshsales) - [Close vs LocaliQ](https://www.g2.com/compare/close-vs-localiq) ### 7. [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) By Five9 **Average Rating:** 4.1/5 **Total Reviews:** 625 Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing. Reviewers say compared to Ricochet360, Five9 Intelligent Cloud Contact Center Platform is: - More expensive Categories in common with Ricochet360: [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking) **Compare:** [Ricochet360 vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-speed-to-contact-llc-ricochet360) **Compare Five9 Intelligent Cloud Contact Center Platform with other alternatives:** - [Five9 Intelligent Cloud Contact Center Platform vs Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-five9-intelligent-cloud-contact-center-platform) - [Five9 Intelligent Cloud Contact Center Platform vs Kixie PowerCall & SMS](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-kixie-powercall-sms) - [Five9 Intelligent Cloud Contact Center Platform vs JustCall](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-saas-labs-justcall) - [Five9 Intelligent Cloud Contact Center Platform vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-five9-intelligent-cloud-contact-center-platform) - [Five9 Intelligent Cloud Contact Center Platform vs Less Annoying CRM](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-less-annoying-crm) - [Five9 Intelligent Cloud Contact Center Platform vs Close](https://www.g2.com/compare/close-vs-five9-intelligent-cloud-contact-center-platform) - [Five9 Intelligent Cloud Contact Center Platform vs ActiveCampaign](https://www.g2.com/compare/activecampaign-vs-five9-intelligent-cloud-contact-center-platform) - [Five9 Intelligent Cloud Contact Center Platform vs Freshsales](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-freshsales) - [Five9 Intelligent Cloud Contact Center Platform vs LocaliQ](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-localiq) ### 8. [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) By ActiveCampaign **Average Rating:** 4.4/5 **Total Reviews:** 14,777 ActiveCampaign offers effortless email and marketing automation. Grow your business with AI-powered automations that suggest, personalize, and validate your marketing campaigns. With hundreds of automation triggers and actions, conditional routing, and an AI-powered drag-and-drop builder, you can create deeper automations than the competition, faster. Reviewers say compared to Ricochet360, ActiveCampaign is: - More expensive - Better at meeting requirements Categories in common with Ricochet360: [CRM](https://www.g2.com/categories/crm), [Marketing Automation](https://www.g2.com/categories/marketing-automation), [SMS Marketing](https://www.g2.com/categories/sms-marketing) **Compare:** [Ricochet360 vs ActiveCampaign](https://www.g2.com/compare/activecampaign-vs-speed-to-contact-llc-ricochet360) **Compare ActiveCampaign with other alternatives:** - [ActiveCampaign vs Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/compare/activecampaign-vs-agentforce-sales-formerly-salesforce-sales-cloud) - [ActiveCampaign vs Kixie PowerCall & SMS](https://www.g2.com/compare/activecampaign-vs-kixie-powercall-sms) - [ActiveCampaign vs JustCall](https://www.g2.com/compare/activecampaign-vs-saas-labs-justcall) - [ActiveCampaign vs Dialpad Connect](https://www.g2.com/compare/activecampaign-vs-dialpad-connect) - [ActiveCampaign vs Less Annoying CRM](https://www.g2.com/compare/activecampaign-vs-less-annoying-crm) - [ActiveCampaign vs Close](https://www.g2.com/compare/activecampaign-vs-close) - [ActiveCampaign vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/activecampaign-vs-five9-intelligent-cloud-contact-center-platform) - [ActiveCampaign vs Freshsales](https://www.g2.com/compare/activecampaign-vs-freshsales) - [ActiveCampaign vs LocaliQ](https://www.g2.com/compare/activecampaign-vs-localiq) ### 9. [Freshsales](https://www.g2.com/products/freshsales/reviews) By Freshworks **Average Rating:** 4.5/5 **Total Reviews:** 1,236 Freshsales is a sales CRM built to help you stop juggling between multiple tools. It’s ideal for small businesses and refreshing for enterprises. Reviewers say compared to Ricochet360, Freshsales is: - More expensive - Better at meeting requirements Categories in common with Ricochet360: [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking), [CRM](https://www.g2.com/categories/crm), [Marketing Automation](https://www.g2.com/categories/marketing-automation) **Compare:** [Ricochet360 vs Freshsales](https://www.g2.com/compare/freshsales-vs-speed-to-contact-llc-ricochet360) **Compare Freshsales with other alternatives:** - [Freshsales vs Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-freshsales) - [Freshsales vs Kixie PowerCall & SMS](https://www.g2.com/compare/freshsales-vs-kixie-powercall-sms) - [Freshsales vs JustCall](https://www.g2.com/compare/freshsales-vs-saas-labs-justcall) - [Freshsales vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-freshsales) - [Freshsales vs Less Annoying CRM](https://www.g2.com/compare/freshsales-vs-less-annoying-crm) - [Freshsales vs Close](https://www.g2.com/compare/close-vs-freshsales) - [Freshsales vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-freshsales) - [Freshsales vs ActiveCampaign](https://www.g2.com/compare/activecampaign-vs-freshsales) - [Freshsales vs LocaliQ](https://www.g2.com/compare/freshsales-vs-localiq) ### 10. [LocaliQ](https://www.g2.com/products/localiq/reviews) By USA TODAY Co. **Average Rating:** 4.5/5 **Total Reviews:** 1,087 Guided Marketing Solution for Small Business Owners Reviewers say compared to Ricochet360, LocaliQ is: - More expensive - Better at support - Better at meeting requirements Categories in common with Ricochet360: [CRM](https://www.g2.com/categories/crm), [Marketing Automation](https://www.g2.com/categories/marketing-automation), [SMS Marketing](https://www.g2.com/categories/sms-marketing) **Compare:** [Ricochet360 vs LocaliQ](https://www.g2.com/compare/localiq-vs-speed-to-contact-llc-ricochet360) **Compare LocaliQ with other alternatives:** - [LocaliQ vs Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-localiq) - [LocaliQ vs Kixie PowerCall & SMS](https://www.g2.com/compare/kixie-powercall-sms-vs-localiq) - [LocaliQ vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-localiq) - [LocaliQ vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-localiq) - [LocaliQ vs Less Annoying CRM](https://www.g2.com/compare/less-annoying-crm-vs-localiq) - [LocaliQ vs Close](https://www.g2.com/compare/close-vs-localiq) - [LocaliQ vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-localiq) - [LocaliQ vs ActiveCampaign](https://www.g2.com/compare/activecampaign-vs-localiq) - [LocaliQ vs Freshsales](https://www.g2.com/compare/freshsales-vs-localiq) --- ## Ricochet360 Alternatives FAQs ### How does Ricochet360 compare to Agentforce Sales? According to G2 data, both [Ricochet360](https://www.g2.com/products/speed-to-contact-llc-ricochet360/reviews) and [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) hold an equal average rating of 4.4 out of 5. However, Ricochet360 leads significantly in user-rated dimensions related to usability and administration, scoring 9.2 in Usability versus Agentforce's 8.2, 9.6 in Ease of Setup versus 7.8, and 9.7 in Ease of Admin versus 7.9, reflecting a 1.0 to 1.8-point advantage. Ricochet360 also scores higher in Support (9.0 vs 8.1) and Ease of Doing Business With (9.4 vs 8.4), indicating a smoother user experience and customer interaction. Feature-wise, Agentforce Sales offers additional capabilities such as Desktop Integration, Internationalization, and Output Document Generation, which Ricochet360 does not provide. Sentiment analysis shows Ricochet360 users praise its ease of use, lead management, and setup simplicity, while Agentforce Sales users highlight its extensive features, integrations, and automation. Overall, Ricochet360 is favored for faster setup, ease of use, and administration, whereas Agentforce Sales is recognized for its comprehensive feature set and scalability but comes with complexity and cost trade-offs. ### What are the best alternatives to Ricochet360? The best alternatives to Ricochet360 include [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) (4.4/5 stars, 25,822 reviews), [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) (4.8/5 stars, 865 reviews), [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) (4.3/5 stars, 2,385 reviews), [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) (4.4/5 stars, 4,168 reviews), [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) (4.9/5 stars, 663 reviews), and [Close](https://www.g2.com/products/close/reviews) (4.7/5 stars, 2,042 reviews). These alternatives offer higher review counts and ratings, with strengths in AI-driven automation, multi-channel communication, ease of use, and flexible customization. They also provide more robust integrations and advanced reporting capabilities, addressing key limitations noted in Ricochet360. ### What features do alternatives offer that Ricochet360 does not? Ricochet360 lacks native desktop integration, internationalization, and output document generation features, which are available natively in several alternatives such as Agentforce Sales, Less Annoying CRM, Close, ActiveCampaign, and Freshsales. Additionally, Ricochet360 has limited customization options, basic reporting and analytics, and lacks advanced AI-driven automation and real-time call insights found in alternatives. It also does not provide built-in multi-channel communication features like integrated SMS, WhatsApp, and AI-powered voice agents that JustCall and Dialpad Connect offer. Furthermore, Ricochet360's pricing model restricts incremental feature upgrades, unlike more flexible plans from competitors. ### Which CRM tools do reviewers recommend instead of Ricochet360? Reviewers recommend CRM tools such as [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) for its comprehensive AI and data-driven sales platform with strong customization and integration capabilities. [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) is favored for its powerful calling and texting features with AI-driven automation and seamless CRM integration. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) is highlighted for its unified communication platform combining calls, SMS, and AI-powered insights. [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) is praised for its simplicity, affordability, and excellent customer support, making it ideal for small businesses. [Close](https://www.g2.com/products/close/reviews) is recommended for its all-in-one sales CRM with built-in calling, email, and SMS features that streamline outreach. These tools are preferred for their advanced automation, better support, usability, and flexible pricing models compared to Ricochet360. ### Why do users choose Agentforce Sales over Ricochet360? Users choose [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) over Ricochet360 primarily for its extensive feature set and advanced automation capabilities. With over 25,800 reviews, Agentforce Sales is praised for its powerful AI-driven automation, seamless integrations with tools like Outlook, Slack, and Google Workspace, and robust customization options that support complex sales processes. Its autonomous AI agents reduce manual administrative work by approximately 3–4 hours per week per representative, improving sales velocity and pipeline visibility. Users value its real-time insights, predictive forecasting, and ability to centralize customer data, which enhance decision-making and sales efficiency. Despite a steeper learning curve and higher pricing, many organizations select Agentforce Sales for its scalability, comprehensive CRM ecosystem, and ability to transform sales workflows into proactive, data-driven operations. The platform's AI capabilities and integration ecosystem provide a competitive advantage for businesses seeking advanced sales automation and deep customization, justifying the investment despite complexity and cost considerations. ## Explore Articles - [What are the best financial fraud prevention platforms for travel and hospitality companies preventing account takeovers?](https://www.g2.com/discussions/what-are-the-best-financial-fraud-prevention-platforms-for-travel-and-hospitality-companies-preventing-account-takeovers) - [Is a dedicated publisher ad server worth it for a mid-size content site?](https://www.g2.com/discussions/is-a-dedicated-publisher-ad-server-worth-it-for-a-mid-size-content-site) - [Reliable performance review tools for app developers](https://www.g2.com/discussions/reliable-performance-review-tools-for-app-developers-what-s-helping-your-teams-grow) - [What sales training tools combine live coaching sessions with interactive skill-building exercises rather than just giving reps videos to watch on their own?](https://www.g2.com/discussions/what-sales-training-tools-combine-live-coaching-sessions-with-interactive-skill-building-exercises-rather-than-just-giving-reps-videos-to-watch-on-their-own ) - [Best bug tracking software for agile workflows](https://www.g2.com/discussions/best-bug-tracking-software-for-agile-workflows) - [Which digital wayfinding software reduces patient navigation confusion in large healthcare systems without complex implementation?](https://www.g2.com/discussions/which-digital-wayfinding-software-reduces-patient-navigation-confusion-in-large-healthcare-systems-without-complex-implementation) ## Spotlight Categories - [Sales Tax and VAT Compliance Software](https://www.g2.com/categories/sales-tax-and-vat-compliance) - [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation) - [Event Registration and Ticketing Software](https://www.g2.com/categories/event-registration-ticketing)