--- title: Simplesat Reviews meta_title: 'Simplesat Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 168 reviews by the users' company size, role or industry to find out how Simplesat works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 168 scale: '5' date_modified: '2026-06-30' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Simplesat Reviews **Vendor:** Simplesat **Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 168 ## About Simplesat Simplesat is a feedback management tool designed to help organizations enhance their customer engagement by increasing survey response rates. This solution offers a flexible approach to gathering feedback, enabling businesses to create visually appealing and personalized surveys that resonate with their customers. By integrating with popular platforms such as Zendesk, Intercom, Autotask, and Salesforce, Simplesat makes it convenient for customers to provide feedback through their preferred communication channels, ensuring that every interaction is an opportunity for valuable insights. The target audience for Simplesat includes businesses of all sizes that prioritize customer experience and seek to understand their clients' opinions more deeply. By utilizing a variety of feedback survey types, such as Customer Satisfaction (CSAT) and Customer Effort Score (CES) surveys, organizations can capture immediate reactions following key customer interactions, such as onboarding or support ticket resolutions. Additionally, scheduled Net Promoter Score (NPS) surveys provide a broader perspective on customer sentiment over time, helping businesses identify trends and areas for improvement. One of the standout features of Simplesat is its robust data interpretation capabilities. Users can easily navigate the Dashboard to generate insightful reports, create leaderboards, and segment their customer base for targeted analysis. This functionality allows businesses to drill down into individual responses and understand the nuances of customer feedback. By learning the right questions to ask, organizations can ensure that they are addressing the most pressing concerns and priorities of their customers. Simplesat also emphasizes the importance of closing the feedback loop. The tool enables businesses to set up automated responses for dissatisfied customers, connecting them with agents who can access their feedback history for a more personalized resolution. Conversely, it encourages outreach to satisfied customers, such as requesting Google reviews after receiving high ratings. This proactive approach not only enhances a company's reputation but also contributes positively to search engine optimization (SEO) efforts. Furthermore, sharing positive feedback within teams serves as a motivational boost, fostering a culture of recognition and improvement. Incorporating Simplesat into daily operations transforms feedback collection from a cumbersome task into a seamless process. By prioritizing customer feedback and making it an integral part of business practices, organizations can foster stronger relationships with their clients, ultimately leading to improved satisfaction and loyalty. ## Simplesat Pros & Cons **What users like:** - Users highly value the **kind and responsive Customer Support** from Simplesat, ensuring a positive experience throughout. (13 reviews) - Users praise Simplesat for its **ease of use** , appreciating the straightforward setup and user-friendly design. (12 reviews) - Users love the **easy setup** of Simplesat, allowing quick integration and immediate customer feedback. (9 reviews) - Users praise the **customizable survey creation** in Simplesat, appreciating its intuitive design and efficiency for their needs. (8 reviews) - Users value the **easy integrations** of Simplesat, facilitating seamless survey implementation and system connectivity. (7 reviews) - Feedback (6 reviews) - Integrations (4 reviews) - User Interface (4 reviews) - Customer Satisfaction (3 reviews) - Reporting (3 reviews) **What users dislike:** - Users note that Simplesat is now **expensive** compared to competitors, losing its previous pricing advantage. (2 reviews) - Users experience **integration issues** with Simplesat, facing disruptions that hinder their workflow and efficiency. (2 reviews) - Users find the **survey customization limited** , feeling the need for more flexibility in design and branding application. (2 reviews) - Users find the **setup process complex** , making it challenging to customize Simplesat to their preferences. (1 reviews) - Users face **connection issues** with Simplesat, as integrations often disconnect and disrupt workflow unexpectedly. (1 reviews) - Limited Customization (1 reviews) - Users occasionally face **navigation difficulties** on Simplesat, but these issues are typically rare. (1 reviews) - Users find the **setup process not intuitive** , making it difficult to achieve desired configurations easily. (1 reviews) - Session Management (1 reviews) ## Simplesat Reviews ### 1. Great IT Support Company Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jesse W. | Operational Support and Dispatch Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2022 **What do you like best about Simplesat?** Simplesat allows me to manage my support teams customer satisfaction easily. I also like the API functionality to get alerts in MS Teams. **What do you dislike about Simplesat?** I would love to see some sort of target functionality for my staff to reach. **Recommendations to others considering Simplesat:** This will take your team and company to the next level! **What problems is Simplesat solving and how is that benefiting you?** I can identify which of our clients is needing attention quickly. This benefits me by showing our clients their satisfaction comes first. **Official Response from Hannah Logan:** > Thank you so much for this awesome feedback, Jesse! It's been a pleasure to serve you so far! πŸ₯° The gamification feature is on our product development roadmap. We'll keep you updated with any progress that we have on this. I sent you an email as I'd love to hear more about your ideas/insights on this feature. Thank you again, and looking forward to learning from you. πŸ™ ### 2. SimpleSAT is one of the best surveys company I have worked with **Rating:** 5.0/5.0 stars **Reviewed by:** Tomer B. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Simplesat?** Simplicity combined with customizability. Simplesat's friendly interface makes it easy to implement new stuff and if we need help - we get it. We've got Simplesat deeply integrated with Zendesk, and they have added new features we've asked for almost on the fly!!! ( Kudus ) The reporting is invaluable for our team to track customer satisfaction and agent performance. **What do you dislike about Simplesat?** Nothing comes to mind really. A direct integration with Jira would help us offload some of the automation we currently have set up with "Integromat" to overcome it. **Recommendations to others considering Simplesat:** A copy-paste from my email to their support team: "As always!!! I'm pleased to work with you guys!!! much appreciated!" **What problems is Simplesat solving and how is that benefiting you?** We were never happy with Zendesk's native CSAT solution. Simplesat has just what we need! We have much better visibility over our customer satisfaction than we did before. **Official Response from Hannah Logan:** > Hi, Tomer! We highly appreciate your feedback! Glad that you and your team are satisfied with our product and services. 😊 As for the Jira integration, what integration/s are you looking for, specifically? We're interested to know as we're currently working on some custom integrations. You can still add our surveys to Jira. Here's how: https://help.simplesat.io/en/articles/3815931-add-a-simplesat-survey-to-jira-service-desk Please don't hesitate to reach out if you have any questions, feedback, or feature ideas. We're all ears! πŸ‘‚πŸΌ ### 3. Simplesat is great, it's easy to use and insightful! **Rating:** 5.0/5.0 stars **Reviewed by:** Aranzazu C. | Head of Product Operations , Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2022 **What do you like best about Simplesat?** Simplesat has been great, it's easy to set up surveys, I love it that I can customize the icons I want for my survey. I use hubspot with this; it's fairly priced! **What do you dislike about Simplesat?** I don't dislike anything from CSAT, I don't think there's anything missing. Perhaps just being able to group surveys to only see the feedback highlights from the group I want to review. **Recommendations to others considering Simplesat:** I would definitely suggest you use Simplesat, it's easy to set up and quite insightful! Recommended! **What problems is Simplesat solving and how is that benefiting you?** I am able to track the customer service given by my agents. I can see if my agents are being efficient and professional. We can allocate more time for other things as needed. **Official Response from Hannah Logan:** > Thank you for this awesome feedback and recommendation, Aranzazu! 🀩 Great to know that we're able to help you track your customer support performance and collect insightful customer feedback. About your feature request to group the surveys, we have this added to our product development roadmap. We'll keep you updated with any progress. πŸ˜‰ Thanks again for sharing your experience and for the support so far! We’re here if you need anything or have any feature ideas. πŸŽ‰ ### 4. Easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Cory H. | Inside Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2022 **What do you like best about Simplesat?** Easy to use reporting, simple emailing, and great layouts. Making my email structure only took minutes. Very happy with this software and have gotten great responses from customers. **What do you dislike about Simplesat?** Possibly making an easier way to send out another batch of emails when using the same setup, right now the option is buried under a couple of tabs. Overall a great service. **Recommendations to others considering Simplesat:** Easy to use reporting, simple emailing, and great layouts. **What problems is Simplesat solving and how is that benefiting you?** We can get direct feedback from our customers without having to individually solicit responses from each. We have learned where we can focus our attention to make our business better. **Official Response from Hannah Logan:** > Hi, Cory! Thank you so much for your feedback! It has been a pleasure to serve you so far. πŸ₯° Great to know that you're getting invaluable responses from your customers. We appreciate your candid feedback about the email settings, we've added this to our product development roadmap as a feature enhancement. πŸ˜‰ Feel free to reach out if you have any questions or feature ideas that you'd like to share. As always, we're all ears! πŸ‘‚ ### 5. Allowed us to receive customer sentiment even when using a system that was not officially supported. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2022 **What do you like best about Simplesat?** Being able to use SimpleSat to receive customer sentiment after closing a ticket in SyncroMSP despite SyncroMSP not being an officially supported platform at the time of the review. **What do you dislike about Simplesat?** I wish it were simpler to setup ticket resolution reviews through SyncroMSP. This is mainly a limitation on Syncro's end, but an official integration would make the process much smoother. Luckily this is already in development. **Recommendations to others considering Simplesat:** Verify that SimpleSAT has native integration with whatever system you are currently using. Using the HTML method of sending can be a bit complicated. **What problems is Simplesat solving and how is that benefiting you?** With SimpleSAT, we have been able to track our customer's sentiment toward the service that they received from our helpdesk. Without SimpleSAT, I don't think there is any other way we could easily make sure our customers are happy. **Official Response from Hannah Logan:** > Hi, there! Thank you for your feedback! It's good to know that we're able to help you collect insightful customer feedback. 😊 Regarding Syncro MSP, recently released the Simplesat <> Syncro integrations. This will allow you to updated custom fields with rating details, create follow-up tickets from feedback, add notes, and pull ticket details. You can learn more about this here: https://help.simplesat.io/en/articles/6185858-syncro-integrations Feel free to reach out if you have any questions or feature ideas. We're all ears! πŸ‘‚ ### 6. Decent Survey Platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2022 **What do you like best about Simplesat?** Quickly can send out email surveys. There is some level of creative freedom to design the emails going out without delving into CSS/HTML. The dashboard gives a nice quick view of how people are responding to the survey. **What do you dislike about Simplesat?** It feels somewhat limiting as a survey platform because there doesn't seem to be logic jumps, display logic, etc that gives me the power to route the participant different questions depending on their responses. **What problems is Simplesat solving and how is that benefiting you?** Sending survey emails quickly to a massive list without wasting time. ### 7. Reliable and engaging **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2022 **What do you like best about Simplesat?** I appreciate the user experience. Our customers often comment on our animated rating scale. I believe this sparks more interaction with the widget. I also like the integration with our Autotask platform. The system is easy to set up and easy to use. Great support. **What do you dislike about Simplesat?** I don't have any negative comments. Solution performs as expected. **What problems is Simplesat solving and how is that benefiting you?** Instant customer feedback allows us to quickly resolve any issues we missed in our service. It helps us keep our clients happy. **Official Response from Meg de Leon:** > We’re really grateful and appreciate you taking the time to share your thoughts about our services. πŸ’š Should you need any help or have future suggestions, we're all ears. πŸ‘‚ ### 8. Simple, effective and really useful **Rating:** 4.5/5.0 stars **Reviewed by:** Alex W. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2022 **What do you like best about Simplesat?** Easy to deploy, and a great way to gather customer feedback. **What do you dislike about Simplesat?** Reporting is OK, however exporting to PDF for customer use could be made more simple. **What problems is Simplesat solving and how is that benefiting you?** Ability to monitor and review our support desk customer service levels. **Official Response from Hannah Logan:** > Thank you so much for this feedback, Alex! It's been a pleasure to serve you so far. 😊 I'd love to hear any insights you can provide to improve our reporting features. We have plans on improving this feature, so any ideas/suggestions you can provide will be greatly appreciated. I sent you an email about this. Looking forward to learning from you. πŸ™ ### 9. Simplesat offers what you need for your surveys, albeit with a clunky interface. **Rating:** 3.0/5.0 stars **Reviewed by:** Andrew NicolΓ‘s B. | Co Host, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2021 **What do you like best about Simplesat?** Data! You get to have all the information from your surveys where you need it so you can make good decisions. The interface is clean and well spread out, so it's easy to read and the icon options for satisfaction markers allow you to personalize the survey look & feel **What do you dislike about Simplesat?** It's not intuitive. Creating, sharing and editing the questions is a bit of a hit and miss experience, and there's a conditional function that for the love of me I have not been able to figure out how to enable. This and how to have more than one question in the survey linked to the data requires me manually calculating satisfactions scores. Ej. We have a survey where only the first question is linked to data and the other questions are basically meaningless for the reporting. This is of course, less than ideal. **Recommendations to others considering Simplesat:** Embed surveys into your procedures. Make the survey side of things a part of your operation as reporting, documenting, or even billing. Data comes to life when it is nurtured continuously, and using simplesat on the regular enables your decision making to be precise, relevant and valuable. **What problems is Simplesat solving and how is that benefiting you?** We use it for customer satisfaction tracking and this is linked to our KPI's. Having all the surveys in one place is a huge help because all areas of the company can make use of it and even refer to other areas' surveys for improving their own. Simplesat enables us to measure, keep track and improve of the client experience. **Official Response from Hannah Logan:** > Hey Andrew! I know this is long overdue but thank you for your feedback. We are always on the lookout for how we can further improve our service and product. Currently, the conditional logic or follow-up question is only available on the primary question. We have plans on adding this option to the additional survey questions. We're planning on working on this feature next quarter. We'll keep you updated on this. About the survey score, the calculation is based on the primary rating that was submitted. You can still map the additional survey questions to an opinion scale to get more insights into your customers' experience and export all the data via CSV or pull the answers via API. You can check out the analytics and reporting documentations that we have from here: https://help.simplesat.io/en/collections/1929133-analytics-and-reporting. Please don't hesitate to reach out if you have any questions, feedback, or other feature ideas. We're all ears! πŸ‘‚πŸΌ ### 10. Simplesat is the best **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2022 **What do you like best about Simplesat?** I enjoy being able to see information in one place. **What do you dislike about Simplesat?** There is nothing that I would try and improve upon. **What problems is Simplesat solving and how is that benefiting you?** It helps make sure we can present how much our clients recommend us to others and how we are doing from a csat perspective. **Official Response from Meg de Leon:** > Thank you for the awesome feedback πŸ”₯Glad that we are making things easy for you and your team. If you need support on anything, you know how to reach us πŸ˜‰. ### 11. Awesome tool for tracking satisfaction and even better support! **Rating:** 5.0/5.0 stars **Reviewed by:** Edwin W. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2021 **What do you like best about Simplesat?** The simplesat tool supports NPS, CES and CSAT Surveys and the custom code allows you to add the surveys to just about anything. The live chat is also incredible, and the team always gives in-depth and well-thought-out answers. The tool is constantly being improved with new features, which is also a breath of fresh air. **What do you dislike about Simplesat?** If I have to find something, it would be that when creating a customer in Simplesat there is limited info you can add. You are unable to add custom fields etc. You can get around this by adding customers' vie API, but that may be difficult for some. **What problems is Simplesat solving and how is that benefiting you?** The biggest problem we have solved moving over to Simplesat is false positive satisfaction surveys sent by firewalls. In the past we would get false satisfaction clicks from Firewalls checking the emails links. Simplesat doesn't have this issue as they use Recaptcha to verify the click was not a robot. We can now send surveys to all our clients, even if they have firewalls that check incoming links vie email. We also love that our CSAT surveys from our support desk and our NPS surveys are all now in a single place. **Official Response from Hannah Logan:** > Hi, Edwin! As they say, better late than never! πŸ˜… Thank you for your feedback, and we're glad to know that we have helped you solve one of your company's problems. We look forward to helping you out more. Regarding the contact custom attribute/fields, this is also possible by importing the data via CSV. We also have contact sync integration with some ticketing helpdesk software. Feel free to reach out if you have any questions pop up around this or have feature requests. As always, we're thrilled to hear new ideas. πŸ˜‰ ### 12. It has been normal. I was recently inducted as the admin. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2022 **What do you like best about Simplesat?** I like that I get an update once a week. **What do you dislike about Simplesat?** Perhaps a browser extension that I can open and see an overview as opposed to sending a whole bunch of emails once a week **What problems is Simplesat solving and how is that benefiting you?** It is a feedback tool that informs our team where we need to improve ### 13. Simplesat is awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Simplesat?** Userfriendly, great insights and looks great! **What do you dislike about Simplesat?** Since the actions were introduced, I love everything! **What problems is Simplesat solving and how is that benefiting you?** It motivates staff when they receive positive feedback and negative feedback helps us follow up on issues we may not even be aware of **Official Response from Meg de Leon:** > Thank you so much for this feedback! It's been a pleasure to serve you so far. If you have any questions or ideas for how Simplesat could be more valuable for you, please don't hesitate to let us know. We'd love to hear them! πŸ’š ### 14. Works well and visually engaging **Rating:** 5.0/5.0 stars **Reviewed by:** samsuglio@dmatechsolutions.com S. | P, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2021 **What do you like best about Simplesat?** It integrates with our ticketing platform making it easy to distribute and track feedback. Our response rates have increased since using it because it makes it very simple for end-users to respond to. We use CSAT and NPS, and both are valuable data points for making sure customers feel satisfied. **What do you dislike about Simplesat?** I think there could always be better ways to organize data. Having more variety in the dashboard and even tracking company feedback scores in a single pane could be helpful. For example, if a company has 20 users all submitting feedback scores, there could be some way to show the aggregate satisfaction across the company. There is still a way to review this data, but not relatively as easy as it could be. **What problems is Simplesat solving and how is that benefiting you?** We get feedback from our customers by making it easy for them to give it. Customers have thoughts on every interaction with our company, but so often, it's challenging to capture that information. We've certainly captured much more of it with Simplesat **Official Response from Hannah Logan:** > Hey Sam! It's good to know that your customers find it easy to provide feedback using our survey tool. We appreciate your feedback! 😍 Good point on the data aggregation! You might know this already; it's now possible to generate the aggregated survey data. You can check this out on the Reports page and download the data via CSV. We have plans on adding more customization to the survey dashboard this year. We'll update you as soon as we start working on this. Thanks again, and please don't hesitate to let us know if you have more feature ideas! πŸ™‚ ### 15. Easy to navigate! **Rating:** 4.0/5.0 stars **Reviewed by:** Lauren T. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2022 **What do you like best about Simplesat?** I like that the site is simple to use! The customer service is also top notch! They take the suggestions for improvement very seriously. **What do you dislike about Simplesat?** Lacking some features (ex. cant trend tags). **What problems is Simplesat solving and how is that benefiting you?** I have asked them to add features for trending the "tags". Also, I'd like to be able to email a group of users an update about a ticket, but Simplesat informed me they are working on these features. Anytime I have questions about the site they are available! ### 16. Simplesat has helped us simplify the process of getting feedback from our users **Rating:** 5.0/5.0 stars **Reviewed by:** Stanley J. | Senior associate - Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2022 **What do you like best about Simplesat?** The dashboard. It has a scoreboard for employees as well as customers. **What do you dislike about Simplesat?** sometimes certain feedbacks that come in are irrelevant. There is no option to mark those are irrelevant or delete them. **Recommendations to others considering Simplesat:** Simple Sat is so easy to use and set up, Most survey tool integration takes a lot of time to set up and needs a lot of your tech team's bandwidth. **What problems is Simplesat solving and how is that benefiting you?** We are able to understand what our customer wants and what we should be improving process vise. **Official Response from Hannah Logan:** > Hi, Stanley! Thank you for your feedback! Great to know that we're able to help you get invaluable feedback from your customers. 😊 Regarding feedback deletion, this is possible. You can delete feedback or edit feedback ratings that were erroneously submitted. You can learn more about this here: https://help.simplesat.io/en/articles/2300356-deleting-feedback https://help.simplesat.io/en/articles/3800053-change-the-rating-or-the-team-member-associated-with-the-response Thanks again, and please don't hesitate to let us know if you have any questions or any other feature ideas. We're all ears! πŸ‘‚πŸΌ ### 17. Simple Csat! **Rating:** 5.0/5.0 stars **Reviewed by:** Katie F. | Lead Technical Support, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Simplesat?** I enjoy that this product is low impact! **What do you dislike about Simplesat?** I would like to be able to categorize employees **What problems is Simplesat solving and how is that benefiting you?** Connecting with our clients about our customer service. **Official Response from Hannah Logan:** > Thank you for your candid feedback, Katie! Great to know that we're able to help you connect with your clients. 😊 Regarding the employee categorization feature, we've added this to our product development roadmap. I've sent you a direct email as I'd love to hear more about your feature ideas/suggestions. Thank you again, and looking forward to learning from you. πŸ™ ### 18. Awesome - Low Cost , Quality, Does Exactly What It Is Supposed To **Rating:** 5.0/5.0 stars **Reviewed by:** S. David B. | Director of Business Technology & Operations , Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2022 **What do you like best about Simplesat?** Easy to use, configure, doesn't nickle and dime you over number of surveys, how many sent, number of users, etc. **What do you dislike about Simplesat?** I wish their were more plug and play integrations, but I was able to get it integrated with my system (Comodo) in about 30 minutes. Super easy. **Recommendations to others considering Simplesat:** I would review all of your needs first. Then confirm SimpleSat can meet all of them. **What problems is Simplesat solving and how is that benefiting you?** None. Active feedback from all of our customers. Keeps open the feedback loop. **Official Response from Hannah Logan:** > Hi, David! Thank you for your candid feedback. It's been a pleasure to serve you so far! 😊 Regarding the plug-and-play integrations feature, we have this feature added to our product development roadmap. We're currently working on creating custom software integrations to make the process of adding the survey to your helpdesk seamless. We'll keep you updated with any progress that we have. Thanks again, and please don't hesitate to let us know if you have any questions or any other feature ideas. We're all ears! πŸ‘‚πŸΌ ### 19. Super simple and super effective Survey Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Devin K. | Director Of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Simplesat?** Makes setting up a survey easy and fun! Results speak for themselves. **What do you dislike about Simplesat?** It may be too simple and not provide additional options for customization but it was more than enough for us. **Recommendations to others considering Simplesat:** Try it free and see for yourself. **What problems is Simplesat solving and how is that benefiting you?** Understand our customers! Additional benefit or helping bring new reviews to other sites to attract business! **Official Response from Hannah Logan:** > Hi, Devin! Thank you for this candid feedback! Thank you for your feedback! It's good to know that we're able to help you collect insightful customer feedback. πŸ™‚ We'd be interested to know what specific customization you're looking for. Some options aren't available through the front end but can be configured from the back end. Feel free to reach out at support@simplesat.io if you have any questions. Thanks again! πŸ˜‰ ### 20. Very easy to use and integrate with our systems. **Rating:** 4.5/5.0 stars **Reviewed by:** Maddie M. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2021 **What do you like best about Simplesat?** We are able to publish the reviews onto our website, so customers have a real-time view of what other customers are experiencing. It also helps boost morale for people who are named in surveys. **What do you dislike about Simplesat?** The emails seem to be a bit glitchy. I get three emails for the same survey, it shows up as only one survey in the system but it still clogs my emails a bit and gives me a mini heart attack when I see three emails for negative surveys, but they end up being for the same survey. **Recommendations to others considering Simplesat:** It's easy to use with a good support team. **What problems is Simplesat solving and how is that benefiting you?** Customers are able to leave feedback after we close out cases with them, this has allowed us to catch bugs or issues we weren't aware of previously when people mention them in their surveys. **Official Response from Hannah Logan:** > Hi, Maddie! I know we're a few months late but thank you for your feedback! We are glad that you appreciate our support team. About the multiple response email notifications, this might be due to the customer resubmitting the survey. Feel free to send us an email if this is still happening so that we can investigate. Thanks again! πŸ™‚ ### 21. Simple and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2022 **What do you like best about Simplesat?** I really like that SimpleSat has a variety of different types of suverys (NPS, CSAT). I also love the visuals including graphs over time. Lastly the integrations with tools such as Intercom make it easy to distribute. **What do you dislike about Simplesat?** Simplesat should allow the user to configure the moving average. In my opinion, a 90 day moving average is not reflective of the changes we constantly make on the app and the improvements often don't show in the 90 day moving average because it lags. **What problems is Simplesat solving and how is that benefiting you?** I'm mostly trying to figure out user satisfaction with different parts of the app and user journey (onboarding, upgrading) as well as get feedback to improve it. ### 22. Simplesat Was a Game Changer for Our Company **Rating:** 5.0/5.0 stars **Reviewed by:** Laura B. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2021 **What do you like best about Simplesat?** Simplesat is exactly how their name sounds, SIMPLE. A quick click on a smiley face, and the client gets to tell us how we are doing without the burden of a long survey, and we love the fact that more clients tend to send surveys because of the ease of sending them. We also like the easy customizations for surveys and the ability to make them our own. **What do you dislike about Simplesat?** Our clients have complained about not being able to easily redo their submission if they accidentally click on the wrong smiley face or change their minds later. This is frustrating for us as well since it hurts our overall ratings. **What problems is Simplesat solving and how is that benefiting you?** Before Simplesat, we didn't know if a client was unhappy or a technician was not performing well unless it was already a significant problem. Simplesat allows us to prevent substantial issues from happening and to train our technicians when we see areas of weakness. We also found a new way to reward our technicians with great reviews, and this has helped morale and the development of team culture. **Official Response from Hannah Logan:** > Hey Laura! Wow! Great to know we made an impact on your company. πŸ₯³ This may be a little late. πŸ˜… Customers can rectify the previous rating that they've submitted by clicking the same survey link that they've received. Simplesat users who have access to edit the feedback can also change the rating value. You can learn more about this here: https://help.simplesat.io/en/articles/3800053-change-the-rating-or-the-team-member-associated-with-the-response. Just let us know if you have any questions. We're always here to help! πŸ˜‰ ### 23. Integrated in Zendesk, Perfect way to measure CSAT **Rating:** 4.0/5.0 stars **Reviewed by:** Eniko S. | Senior Customer Relationship Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2021 **What do you like best about Simplesat?** When it comes to measuring the quality of service provided via email, phone, or text the SimpleSat tool has delivered what was expected. The feedback received allows us to improve not only the communication, empathy but the customer service policies as well. It also allows us to reach out to the customer again to provide a better solution. **What do you dislike about Simplesat?** The filters are not perfect, when more than 3 are used they often don't work. For more complex and accurate insight we often find we need to export the data and analyze it in Excel. **What problems is Simplesat solving and how is that benefiting you?** We diligently track CSAT scores with this tool and use the conclusions to develop strategies for improving the interactions with our customers and the service provided. **Official Response from Hannah Logan:** > Hey Eniko! Thank you for your candid feedback. 😊 Regarding the report filters, we did identify the root cause of this and were able to implement a fix. You can now use multiple filters when analyzing the data. Thanks again, and please don't hesitate to let us know if you have any questions or any feature ideas. We're all ears! πŸ‘‚πŸΌ ### 24. Great tool for tracking client satisfaction **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2022 **What do you like best about Simplesat?** The ability to easily integrate with a variety of services. **What do you dislike about Simplesat?** Some of the integrations are a little lacking, but they are improving and adding new ones at a quick pace. **What problems is Simplesat solving and how is that benefiting you?** It is allowing us to track our client satisfaction. This helps us turn unhappy clients into happy ones. **Official Response from Hannah Logan:** > Hey there! Thank you for your candid feedback! It's been a pleasure to serve you so far! 😊 Regarding the integrations, some of our newly released integrations are still work-in-progress. We're open to hearing ideas and suggestions on how we can improve those features. Feel free to send us an email at support@simplesat.io. Thank you again, and looking forward to learning from you. πŸ™ ### 25. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua C. | Vice President of Technical Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2022 **What do you like best about Simplesat?** I like how customizable the surveys are. It's also very reliable, we have been using SimpleSAT for the past few years with no issues. **What do you dislike about Simplesat?** I really do not have any dislikes. SimpleSAT does everything we need it to do. **What problems is Simplesat solving and how is that benefiting you?** It really helps us solve internal process issues and get a good benchmark on client perception. **Official Response from Meg de Leon:** > Hey, Joshua! Thank you so much for this awesome feedback! It has been a pleasure to serve you so far. If you have any questions or ideas for how Simplesat could be more valuable for you, please don't hesitate to let us know. We'd love to hear them! ### 26. Simplesat to know the satisfaction of my clients **Rating:** 5.0/5.0 stars **Reviewed by:** Vanessa J. | Coordinadora de Inbound Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2021 **What do you like best about Simplesat?** What I like the most about Simplesat is that it is very intuitive which is easy to use, it uses the standardized method of NPS to know customer satisfaction. In addition, it provides the review of results in a very practical and understandable way. **What do you dislike about Simplesat?** That when sending the survey by "Embed" it does not allow setting the initial question as mandatory, therefore we receive anonymous responses. I would like that this can be improved since it is important to know from which client that answer comes. **What problems is Simplesat solving and how is that benefiting you?** With Simplesat I obtain the degree of satisfaction of my clients regarding the service they receive from each specialist who works in the company. It is also an easy way for customers to leave feedback and rate us. **Official Response from Hannah Logan:** > Hi, Vanessa! We may be a little late, but we highly appreciate your feedback. Glad that you find our system very practical and intuitive. It's now possible to make the question card that asks for the respondent's name and email as a required question. You can learn more about this from here: https://help.simplesat.io/en/articles/4893545-customer-information-question Feel free to reach out if you have any questions or feature ideas that you'd like to share. As always, we're all ears! πŸ™‚ ### 27. Awesome CSAT and NPS platform **Rating:** 5.0/5.0 stars **Reviewed by:** Jimin K. | Director of Global Support, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2022 **What do you like best about Simplesat?** Super intuitive and very easy to use. Support has been amazing as well. **What do you dislike about Simplesat?** Nothing comes to mind. Usually any request for features hits the product rather quickly. **What problems is Simplesat solving and how is that benefiting you?** Customer Satisfaction and Net Promotor Score. The embed functionality is great and makes it very simple for customers to populate a score. **Official Response from Meg de Leon:** > Wow! Thank you for this awesome feedback, Jimin! Glad to see such high ratings from you. We're continuously developing and enhancing new cool features to make sure you're getting the most out of Simplesat, so if you have any suggestions for how Simplesat could be more valuable for you, please don't hesitate to us know. We're always excited to hear new ideas! Thanks again! ### 28. Give a great insight to our customers service experience, really easy to set up and configure. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2022 **What do you like best about Simplesat?** Connecting to Brightgauge is a huge benefit for our company, The easy configuration and the insight it provides to our service across our customer base. **What do you dislike about Simplesat?** There's nothing really it does what I expected it to do **What problems is Simplesat solving and how is that benefiting you?** Service levels have improved since having the software in, but has taken some of the internal preconceptions of the service quality and provided us with fact **Official Response from Meg de Leon:** > Hey there! It's great to know that you had a positive experience using our tool. It's our pleasure to serve great customers like you. If there's anything we can do to serve you further, let us know. πŸ‘ ### 29. A nice change **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2021 **What do you like best about Simplesat?** I like that I can go in and evaluate and change the feedback that is received and assign it to the right person. It also helps us gather information for other teams. The tags features are great with QA's **What do you dislike about Simplesat?** I wish that there was an option to select exactly what fields you want to include when downloading survey feedback. The CSV contains ALOT of unnecessary fields. **What problems is Simplesat solving and how is that benefiting you?** We get much more and better CSAT from our users. This helps us to make corrections and changes in service delivery in an efficient way. ### 30. Great tool for getting a general pulse on service satisfaction **Rating:** 4.5/5.0 stars **Reviewed by:** Mike G. | IT Specialist III, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2022 **What do you like best about Simplesat?** The ability to customize modules and insert feedback into our signature lines through our ticking system to prompt for feedback. **What do you dislike about Simplesat?** No complaints come to mind. Pretty straight forward and to the point **What problems is Simplesat solving and how is that benefiting you?** Getting an overall pulse on company satisfaction with our IT department. Let's us know who we need to follow up with on service or technology issues. **Official Response from Meg de Leon:** > Hello Mike! Thank you so much for sharing your feedback with usβ€”we value customers like you. We're so happy to hear that you find our tool very straightforward. πŸ™‚ Feel free to reach out if you have any questions or feature ideas that you'd like to share. As always, we're all ears! ### 31. Great tool for surveys **Rating:** 4.5/5.0 stars **Reviewed by:** Axel B. | Head of Supply, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2022 **What do you like best about Simplesat?** That it's very customizable and it allows the users to manipulate the widgets as needed **What do you dislike about Simplesat?** I haven't encountered any feature that I dislike **Recommendations to others considering Simplesat:** I'd recommend navigating the site & exploring the different options it offers before deciding how to use the features Simplesat provides **What problems is Simplesat solving and how is that benefiting you?** Onboarding survey (seeing how applicants feel about their onboarding process) **Official Response from Meg de Leon:** > Thank you for a great review, Axel! If you have any questions or ideas for how Simplesat could be more valuable for you, please don't hesitate to let us know. We'd love to hear them! Thanks again! ### 32. Great Survey Provider! **Rating:** 5.0/5.0 stars **Reviewed by:** Tara D. | Accounting Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2021 **What do you like best about Simplesat?** The interface is very user friendly. They offer multiple types of surveys that help us in our industry and have easily integrated them into our ticket and project closures! I appreciate their most newsletter sent. **What do you dislike about Simplesat?** I do feel that their survey setups could have a little bit easier options for adding to, but there isn't much that I would change! **What problems is Simplesat solving and how is that benefiting you?** We had much more accessible and better surveys sent to our clients with automation from our PSA. It's "prettier" than the built-in surveys from our PSA. We also love adding the Google and Facebook review links to the bottom of the confirmation page as a different place that reviews on public platforms! **Official Response from Hannah Logan:** > Hey Tara! Wow! Thank you for the kind words! It's been a pleasure to serve you so far. 😍 We've added several premade survey templates and made some surveys enhancements to make it easier for our users to generate the survey and add it to whatever software that they're using. Feel free to reach out if you have any questions or feature suggestions. We'd love to hear new ideas! πŸ˜‰ ### 33. Best survey tool by far! **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor B. | Care MTM Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2021 **What do you like best about Simplesat?** I love the feature that shows you your at-risk customers. It helps identify problem areas without having to pull reports and sort through unnecessary data. Very helpful. **What do you dislike about Simplesat?** Maybe a more detailed description of what each feedback option means could be added or looked into. We often have customers say that we provided good service and didn't mean to select the negative option. **What problems is Simplesat solving and how is that benefiting you?** We have been able to pay closer attention to the customers/companies that we are struggling providing white-glove service to. We can reach out to the customer right away after we see the survey come through, which is extremely helpful to provide a good survey turnover time. **Official Response from Hannah Logan:** > Hi, Taylor! Thank you for your kind words!! It's been a pleasure to serve you so far. About the rating description, you can add/enable the survey text link on the publish tab to make the choices more obvious. We know mistakes happen sometimes. The customer can also re answer the survey to rectify their previous answer, or you can manually correct and edit the rating value once you've confirmed with the customer that they've inadvertently clicked the incorrect rating. Just let us know if you have any questions about this or if there's anything else we can help with. Thanks again! 😊 ### 34. Simplified data and clear graphics for better analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2021 **What do you like best about Simplesat?** I like it that all the information is available with different points of view either to analyze an entire team's performance or by individuals. It is great to be able to see a leadership/positions area to we know who the best performers are. **What do you dislike about Simplesat?** Not that I dislike it really but it would be nice to be able to also see a history of survey status...Like...from time to time, our agents manage to convert a negative or neutral review into a positive one, and it'll be nice to see information about that kind of changes. I hope I am making sense. **Recommendations to others considering Simplesat:** I feel like it can potentially help with creating programs to maintain and track the customer satisfaction **What problems is Simplesat solving and how is that benefiting you?** We are mainly using it to measure the team satisfaction and to create a CSAT competition based on the number of positive surveys an agent receives etc ### 35. Reviewing the use of SimpleSat in an Inbound Marketing Agency. **Rating:** 4.5/5.0 stars **Reviewed by:** Carlos R. | Project leader, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2021 **What do you like best about Simplesat?** I like that I can choose the way to send my inquest. By programming it or by embedding the poll into my emails, making them more dynamic. Doing this helps getting more answers from our clients. **What do you dislike about Simplesat?** When you share with other people in the same company and some of the clients are shared, it gets a little confusing because sometimes a client reviews one account, but he logs in as if he reviewed another. **What problems is Simplesat solving and how is that benefiting you?** Simplesat helps the company know if the clients are satisfied with the work of their teams. We can even see if they are satisfied with the relationship but not with the strategy or the results, or vice versa. ### 36. Cost effective and easy to use tool **Rating:** 3.5/5.0 stars **Reviewed by:** Meghan B. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2022 **What do you like best about Simplesat?** Price was the main feature attracting us to SimpleSat **What do you dislike about Simplesat?** Unsure but there is a low open/response rate with SimpleSat. **What problems is Simplesat solving and how is that benefiting you?** We are using it for CSAT scores on closed tickets. ### 37. Great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Evelina F. | Director of Service Delivery, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2022 **What do you like best about Simplesat?** Ease of use. Easy to understand data and pull reports **What do you dislike about Simplesat?** I don't see any downsides to using Simplesat. **Recommendations to others considering Simplesat:** Great little tool that helps aim for better customer service! **What problems is Simplesat solving and how is that benefiting you?** It helps us better understand customer satisfaction. Also, a great way to incentivize our techs to complete for more reviews each month. **Official Response from Meg de Leon:** > Hey Evelina! Thank you so much for this feedback! It has been a pleasure to serve you so far. It is also great to know that our tool has been helping you understand your customers even more. Please send us a message if you experience any issues so that we can work on them as soon as possible. Thanks again! ### 38. Very simple and integrates perfectly into our PSA> **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew R. | Service Desk Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2022 **What do you like best about Simplesat?** Simplicity of use, attractive interface. **What do you dislike about Simplesat?** Drill down into opens without feedback would be good. **What problems is Simplesat solving and how is that benefiting you?** Monitoring feedback KPIs for my engineers. ### 39. Simplesat makes it easy to see how my Team is serving our clients. **Rating:** 4.5/5.0 stars **Reviewed by:** aaron C. | Remote Support Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2022 **What do you like best about Simplesat?** Having all feedback, good and bad in one central place. **What do you dislike about Simplesat?** Nothing that I can think of offhand, no. **What problems is Simplesat solving and how is that benefiting you?** Knowing if and why clients are happy/unhappy. **Official Response from Meg de Leon:** > Thank you for your candid feedback. It's been a pleasure to serve you so far! 😊 Please don't hesitate to let us know if you have any questions or any other feature ideas. We're all ears! πŸ‘‚πŸΌ ### 40. Great tool to make sure clients are engaged and responding **Rating:** 5.0/5.0 stars **Reviewed by:** Marc C. | Senior Manager, Managed Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2022 **What do you like best about Simplesat?** Ease of use and analysis. Helpful support when needed **What do you dislike about Simplesat?** Better export of data/information. Difficult to extract **What problems is Simplesat solving and how is that benefiting you?** Client engagement for both **Official Response from Meg de Leon:** > Thank you for the awesome review, Marc! We work hard to meet expectations like yours, and we’re happy to hear that you find our tool easy to use 😊 Hope this could help you to export data easily: https://help.simplesat.io/en/articles/4142050-exporting-survey-insight-data-to-pdf, if this is not the exact data you are trying to export, may check more here: https://help.simplesat.io/en/?q=exporting+data or you may reach out to us directly for your concerns. Again, thank you for taking the time to tell us about your experience. Know that we are always here if you need anything. πŸŽ‰ ### 41. Simple and straightforward service **Rating:** 4.5/5.0 stars **Reviewed by:** Gerard M. | Customer Happiness and Support Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2021 **What do you like best about Simplesat?** Simplicity to use UI and UX Customization options Client's UI and UX Simplesat listens to their customer's feedback **What do you dislike about Simplesat?** There is nothing to dislike, just looking forward to some product developments so that we can use Simplesat to meet all our NPS and CSAT needs. **What problems is Simplesat solving and how is that benefiting you?** We were able to implement a more attractive way to gather feedback after reaching out to our support team as well as to gather more general feedback using their NPS survey solution. ### 42. Easy setup and integrate with PSA tool. Easily manage surveys both for service desk and NPS survey **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen C. | Service Desk Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2021 **What do you like best about Simplesat?** MS Teams notifications excellent, allows prompt response to negative response in one system **What do you dislike about Simplesat?** nothing springs to mind, it do what I need **Recommendations to others considering Simplesat:** interact with the support team as they are always quick to respond and steer you in the correct direction rather than waste time trying to figure it out **What problems is Simplesat solving and how is that benefiting you?** One of my KPI metrics for the team is customer satisfaction. its brilliant at keeping team spirits up when good reviews come in **Official Response from Meg de Leon:** > Hey Stephen! We're very flattered to be given this feedback. Thank you so much!! If you have any questions or ideas for how Simplesat could be more valuable for you, please don't hesitate to let us know. We'd love to hear them! ### 43. Great Csat tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2021 **What do you like best about Simplesat?** Simplesat has a very detailed view of all the feedback you receive, along with charts and reports. We use it with Freshdesk ticketing tool, and it sends the survey link in the resolution email of the ticket. **What do you dislike about Simplesat?** The issue we are facing with Simplesat is the way they calculate the Csat percentage. They calculate only the satisfied feedbacks and ignore the neutral and negative feedback. They should give them lower values and use them in the calculation of the Csat percentage. **What problems is Simplesat solving and how is that benefiting you?** Simplesat helps us reach and manage our customer satisfaction KPI in our contracts, and by reading the bad feedback we can find the areas we are lacking and improve them. ### 44. Easy to use system, that works with no issues **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2021 **What do you like best about Simplesat?** The surveys are simple to make and versatile. We do monthly reports, so sorting by the previous month quickly saves a ton of time. Since the surveys are straightforward customers, have no issues filling them out **What do you dislike about Simplesat?** I have not come across anything that doesn't work. The suverys are easy to setup and apply Reporting is super simple and easy to find **Recommendations to others considering Simplesat:** Sign up and test it out, the simplicity of it will help you make a decision **What problems is Simplesat solving and how is that benefiting you?** Tracking our service with customers was missing before we had simplestat. Now we can see who we provide great service for and when there is an issue we can quickly look into what happened. **Official Response from Meg de Leon:** > Wow! Thank you for the kind words. πŸ’š We are always on the lookout for things we can improve if you happen to come across any in the future feel free to share it with us and we are more than welcome to test the possibilities for you. πŸ™Œ ### 45. Just what we needed! Perfect CSAT, great price, continuing development! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2021 **What do you like best about Simplesat?** Simplesat just works. Easy setup, with the right value prop. They care! **What do you dislike about Simplesat?** Like any tool that emails customers, items related to Simplesat can get stuck in spam filters, lowering response rates. **What problems is Simplesat solving and how is that benefiting you?** We use customer satisfaction measurement mainly to β€˜catch’ issues that have been closed by us but may not have addressed the need of the customer. The added benefit of establishing a long-term measurement for high customer satisfaction has obvious internal and external uses as well. ### 46. Excellent CSAT Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Bobby W. | President / Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2021 **What do you like best about Simplesat?** - clean, intuitive web interface - straight forward pricing - highly customizable surveys for tickets and NPS - very friendly & responsive staff **What do you dislike about Simplesat?** - always a challenge with any email survey tool to get clients to respond **Recommendations to others considering Simplesat:** - they are very open & responsive to feature requests and incorporated several that I submitted **What problems is Simplesat solving and how is that benefiting you?** - measuring our technical staff on individual service tickets - getting an overall pulse from owners & principals with the NPS survey - letting our clients know we care about serving them well ### 47. Great surveying software with equally great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Charlie B. | VP, Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2021 **What do you like best about Simplesat?** * The survey capabilities - very easy to configure and send out. They are also constantly releasing additional updates. * The customer service - an amazing team of people at Simplesat that are ready to quickly help. **What do you dislike about Simplesat?** There's not much to dislike about Simplesat. **What problems is Simplesat solving and how is that benefiting you?** We are looking to survey customers for Customer Satisfaction, NPS, and general feedback. Because the surveys are really easy to fill out, we've had great response rates and have received very valuable feedback. ### 48. Great CSAT Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2021 **What do you like best about Simplesat?** Easily tracks customer feedback. They have made a lot of improvements to how the system functions, allowing customizations to the survey. The support team is extremely responsive. **What do you dislike about Simplesat?** Dashboard is a bit difficult to follow at times. Would like to be able to customize views so that certain team members can be grouped together or removed from overall scores. Reporting numbers don't match Zendesk 100%. **What problems is Simplesat solving and how is that benefiting you?** When a customer is unhappy, we are given the opportunity to turn it into a positive interaction and given a second chance to make it right. It also helps provide valuable feedback to agents. ### 49. Good system - Simple Survey **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2022 **What do you like best about Simplesat?** The survey is easy to follow and chat function is good **What do you dislike about Simplesat?** Nothing much- Everything is okay and happy with it. **What problems is Simplesat solving and how is that benefiting you?** They helped me create another survey though chat **Official Response from Meg de Leon:** > Thank you so much for the amazing review! We put in the work to keep you and all of our clients happy 😊. If you have any comments or recommendations for the team, you know where to find us! Have a nice day ahead! ### 50. A fantastic service we utilise, with great and prompt responses and help to any support we need **Rating:** 5.0/5.0 stars **Reviewed by:** Adam S. | Football Referee, Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2021 **What do you like best about Simplesat?** The product itself is really good and userfriendly, support is always prompt and helpful **What do you dislike about Simplesat?** Genuinely nothing - just stuff we'd add is an option for mandatory comments for negative reviews only **What problems is Simplesat solving and how is that benefiting you?** SimpleSat has allowed our business to push its Customer Satisfaction score and improve it greatly. This in turn helps us recruit new and retain current customers ## Simplesat Discussions - [In what ways are companies leveraging SimpleSat for LeadGen and Sales?](https://www.g2.com/discussions/13466-in-what-ways-are-companies-leveraging-simplesat-for-leadgen-and-sales) - 1 comment, 1 upvote - [What is CSAT in customer service?](https://www.g2.com/discussions/what-is-csat-in-customer-service) - 1 comment - [What is simplesat?](https://www.g2.com/discussions/what-is-simplesat) - 1 comment - [View Simplesat pricing details and edition comparison](https://www.g2.com/products/simplesat/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-05+17%3A47%3A02+-0500&secure%5Bsession_id%5D=c38868c2-c73c-4dbb-a02f-69657c5b4bf2&secure%5Btoken%5D=48edf8b60f6a400b751d4f88f5d58bf5f2168394c8f2dcf4509aad8e1b6563be&format=llm_user) ## Simplesat Integrations - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - [EasyVista Service Manager](https://www.g2.com/products/easyvista-service-manager/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [Gladly](https://www.g2.com/products/gladly/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Simplesat Features **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **System Management** - Security - System Monitoring ## Top Simplesat Alternatives - [Nicereply](https://www.g2.com/products/nicereply/reviews) - 4.5/5.0 (423 reviews) - [AskNicely](https://www.g2.com/products/asknicely/reviews) - 4.7/5.0 (1,029 reviews) - [Glassbox](https://www.g2.com/products/glassbox/reviews) - 4.9/5.0 (788 reviews)