--- title: Simplesat Reviews meta_title: 'Simplesat Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 168 reviews by the users' company size, role or industry to find out how Simplesat works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 168 scale: '5' date_modified: '2026-07-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Simplesat Reviews **Vendor:** Simplesat **Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 168 ## About Simplesat Simplesat is a feedback management tool designed to help organizations enhance their customer engagement by increasing survey response rates. This solution offers a flexible approach to gathering feedback, enabling businesses to create visually appealing and personalized surveys that resonate with their customers. By integrating with popular platforms such as Zendesk, Intercom, Autotask, and Salesforce, Simplesat makes it convenient for customers to provide feedback through their preferred communication channels, ensuring that every interaction is an opportunity for valuable insights. The target audience for Simplesat includes businesses of all sizes that prioritize customer experience and seek to understand their clients' opinions more deeply. By utilizing a variety of feedback survey types, such as Customer Satisfaction (CSAT) and Customer Effort Score (CES) surveys, organizations can capture immediate reactions following key customer interactions, such as onboarding or support ticket resolutions. Additionally, scheduled Net Promoter Score (NPS) surveys provide a broader perspective on customer sentiment over time, helping businesses identify trends and areas for improvement. One of the standout features of Simplesat is its robust data interpretation capabilities. Users can easily navigate the Dashboard to generate insightful reports, create leaderboards, and segment their customer base for targeted analysis. This functionality allows businesses to drill down into individual responses and understand the nuances of customer feedback. By learning the right questions to ask, organizations can ensure that they are addressing the most pressing concerns and priorities of their customers. Simplesat also emphasizes the importance of closing the feedback loop. The tool enables businesses to set up automated responses for dissatisfied customers, connecting them with agents who can access their feedback history for a more personalized resolution. Conversely, it encourages outreach to satisfied customers, such as requesting Google reviews after receiving high ratings. This proactive approach not only enhances a company's reputation but also contributes positively to search engine optimization (SEO) efforts. Furthermore, sharing positive feedback within teams serves as a motivational boost, fostering a culture of recognition and improvement. Incorporating Simplesat into daily operations transforms feedback collection from a cumbersome task into a seamless process. By prioritizing customer feedback and making it an integral part of business practices, organizations can foster stronger relationships with their clients, ultimately leading to improved satisfaction and loyalty. ## Simplesat Pros & Cons **What users like:** - Users highly value the **kind and responsive Customer Support** from Simplesat, ensuring a positive experience throughout. (13 reviews) - Users praise Simplesat for its **ease of use** , appreciating the straightforward setup and user-friendly design. (12 reviews) - Users love the **easy setup** of Simplesat, allowing quick integration and immediate customer feedback. (9 reviews) - Users praise the **customizable survey creation** in Simplesat, appreciating its intuitive design and efficiency for their needs. (8 reviews) - Users value the **easy integrations** of Simplesat, facilitating seamless survey implementation and system connectivity. (7 reviews) - Feedback (6 reviews) - Integrations (4 reviews) - User Interface (4 reviews) - Customer Satisfaction (3 reviews) - Reporting (3 reviews) **What users dislike:** - Users note that Simplesat is now **expensive** compared to competitors, losing its previous pricing advantage. (2 reviews) - Users experience **integration issues** with Simplesat, facing disruptions that hinder their workflow and efficiency. (2 reviews) - Users find the **survey customization limited** , feeling the need for more flexibility in design and branding application. (2 reviews) - Users find the **setup process complex** , making it challenging to customize Simplesat to their preferences. (1 reviews) - Users face **connection issues** with Simplesat, as integrations often disconnect and disrupt workflow unexpectedly. (1 reviews) - Limited Customization (1 reviews) - Users occasionally face **navigation difficulties** on Simplesat, but these issues are typically rare. (1 reviews) - Users find the **setup process not intuitive** , making it difficult to achieve desired configurations easily. (1 reviews) - Session Management (1 reviews) ## Simplesat Reviews ### 1. Making Feedback Management More Practical and Organized **Rating:** 5.0/5.0 stars **Reviewed by:** Ishan S. | Manager and Dietician at Chaitanya Homoeo Clinic, Medical Store Owner, Content Creator, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2026 **What do you like best about Simplesat?** It helps me collect and organize feedback in a simple way. I work as a Dietician and Nutritionist, manage a homeopathy clinic, and also create health education content. Because my work involves patient communication, wellness programs, follow-up activities, and educational outreach, understanding people's experiences and feedback is important. What I love most about Simplesat is that feedback collection, survey distribution, response tracking, and reporting are available in one place. I can create surveys, share them through different channels, and review responses without spending much time managing separate tools. The setup was easy and the interface was simple to understand from the beginning. I use survey creation, satisfaction ratings, response collection, survey sharing, and reporting features. These help me gather feedback after consultations, wellness programs, and health education activities. I also like that responses stay organized and are easy to review when looking for patterns or areas that may need attention. Another useful thing is the flexibility in how surveys can be delivered. Email delivery, links, embedded surveys, and different satisfaction measurement options make it easier to collect feedback from different groups. The reporting and feedback insights help me understand overall satisfaction levels and identify common trends from responses. Performance has been reliable during regular use, and moving between survey creation, distribution, and feedback review feels smooth. The platform provides a good balance between ease of use and useful feedback management features without feeling overly complicated. Overall, it fits naturally into my daily workflow and helps me manage feedback in a more organized and structured way. **What do you dislike about Simplesat?** The platform is focused on customer satisfaction and feedback collection, which is great for its purpose. However, when working with different types of surveys, I occasionally found myself looking for a few additional research-style survey options. For customer feedback workflows it performs well, but some users may need more specialized survey capabilities depending on their use case. **What problems is Simplesat solving and how is that benefiting you?** Simplesat is helping solve the problem of collecting and managing feedback in a more organized way. Earlier, feedback from different activities could be spread across multiple channels, which made it harder to review responses and understand overall satisfaction levels. Now feedback can be collected, tracked, and reviewed from one place. The survey distribution and response collection features make it easier to gather opinions, while the reporting tools help identify common trends and recurring feedback. Having responses organized in a structured way reduces the time spent manually reviewing information. It also helps improve future activities because decisions can be based on actual feedback rather than assumptions. Being able to monitor satisfaction levels, review responses, and identify areas for improvement makes the entire feedback process more efficient and easier to manage. ### 2. Simplesat: Easy, Efficient, with Resilient Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Simplesat?** What I liked the most so far was the interaction with the Simplesat team; they were very resolute in addressing my needs. I think the internal dashboards are quite cool and seem like they will be very useful. Additionally, the support part is easy and the product's usability is very intuitive. The ease of use greatly facilitated the migration process from Delighted to Simplesat, allowing me to perform many tasks on my own, without needing support help. The initial setup process was very easy, without any difficulty. **What do you dislike about Simplesat?** I think the information sent in the Daily Digest is not sufficient. They could have more details regarding the number of detractors, promoters, and neutrals. Another thing is our need to, when finishing a positive evaluation, present a link for the customer to review us on Amazon or other platforms. To do this, I need to know where my product was purchased, but Simplesat currently cannot handle this information. **What problems is Simplesat solving and how is that benefiting you?** I use Simplesat to collect NPS for two product lines, identify promoters and detractors, and receive feedback. This feedback helps me to outline internal actions. ### 3. Effective Surveys with Room for Customization Growth **Rating:** 3.5/5.0 stars **Reviewed by:** Nirel O. | Regional Training & Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Simplesat?** I like Simplesat's feedback dashboard because it helps us see customer feedback in real-time. I also appreciate Pete, our product expert, who helped smoothen our migration from a different platform. **What do you dislike about Simplesat?** Dashboards and reporting could be improved. Dashboards don't support double decimal points, and the filters/reports that can be added are quite limited. We encountered some feature loss from Stella/Medallia in regards to personalization of CSAT surveys for specific agents (no photos included for the agent) and question formatting that lead to a longer and droned out experience with our old survey question setup. We had to simplify our surveys to make it match Simplesat. **What problems is Simplesat solving and how is that benefiting you?** I use Simplesat for sending customer service surveys and integrating with Gladly, which helps us see customer feedback in real-time. ### 4. Simple Setup, Smooth Integration, and Great support **Rating:** 4.5/5.0 stars **Reviewed by:** Mathieu H. | Technicien en Technologie de l'information, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2026 **What do you like best about Simplesat?** Simplicity, easy to setup, Integration is very simple. It works well and it offer a lot of features for the first tier. Pricing is reasonnable. **What do you dislike about Simplesat?** The ui is set to works for complexe business but can be more simple. **What problems is Simplesat solving and how is that benefiting you?** It offer a way for our client/user can tell us what works and not! and improve our business guideline. **Official Response from Meg de Leon:** > Thanks for the review and the great feedback on our UI! We’re constantly working to keep Simplesat intuitive while still handling complex needs. Awesome having you as a customer! 💚 ### 5. Simplesat support is exceptional **Rating:** 5.0/5.0 stars **Reviewed by:** Mark S. | VP of Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Simplesat?** I love the extremely responsive Chat support. It starts with an AI bot but you can very quickly get to a knowledgeable human. This time I had some interesting issues getting an integration with HubSpot to work. Vicktor, from support was very patient and listened well, taking the time to really understand my problem. In the end, Viktor figured out what I was doing wrong and the integration is working! Thanks to viktor this time but Support has been exceptional each time I've needed it. **What do you dislike about Simplesat?** I don't have anything to add here....... **What problems is Simplesat solving and how is that benefiting you?** Understand how our customers perceive the services we provide Identify where we excel and where we need to improve Provide opportunity for customers to provide useful feedback so they feel valued and heard Proactively identify any issues that might prevent us from achieving our target NPS Minimize churn risk due to something we're doing to cause customers to be dissatisfied with our company, people, or services. ### 6. Easy Survey Integrations and Effortless NPS/CSAT, Backed by Top-Notch Support **Rating:** 5.0/5.0 stars **Reviewed by:** Sunil G. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2026 **What do you like best about Simplesat?** Implementing surveys and integrating them with various systems was easy. It helped us send out NPS and CSAT surveys with minimal effort. Support is top-notch, with quick resolutions and prompt modifications when needed. Setting up alerts to various tools for a executive visibility **What do you dislike about Simplesat?** It solves my Survey purpose, nothing I can complain about **What problems is Simplesat solving and how is that benefiting you?** Our Support portal does not provide easy modifications of survey which can help it make more interactive survey. Simplesat provides interactive and visually attractive surveys whihc helps increase the CSAT Take rate. It has helped us improve CSAT take rate from 4% to 12% and gradually increasing month on month OOTB Reporting is helpful to gain insights ### 7. Seamless Platform, Responsive Support **Rating:** 4.5/5.0 stars **Reviewed by:** Mark H. **Reviewed Date:** January 28, 2026 **What do you like best about Simplesat?** I find Simplesat seamless and effective for its use case, particularly in collecting customer feedback. The ability to send surveys via a link is a great help. The support team is highly receptive, very helpful, and responds quickly whenever I have questions or encounter problems. **What do you dislike about Simplesat?** The survey feature could be more customizable. I think the feature can be rigid when you are trying to get more specific feedback. I should be able to customize all aspects of the survey, like for example, allow me to change the opening question, allow me to add a photo background. **What problems is Simplesat solving and how is that benefiting you?** I use Simplesat to gauge customer feedback and send surveys easily via a link. The support is very fast to reply, which is a great help. **Official Response from Hannah Logan:** > Thanks for your feedback! The custom survey background image feature is available, and I’ve sent you an email with details on how to set it up. We’re also working on adding form-type primary survey questions in the future—it’s on our product roadmap!🚀😉 ### 8. Outstanding Support and Customizable Surveys Making Simplesat a great Choice! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2025 **What do you like best about Simplesat?** Their customer support is truly outstanding. Every question is answered thoroughly and promptly, and their team is always ready to help without ever making us feel like our questions are insignificant. Beyond that, we love how customizable the surveys are and how intuitive the data collection process has been. Our dashboards and topics are set up exactly the way we need them, perfectly tailored to what works best for us as a company. Overall, Simplesat provides a supportive, knowledgeable, and genuinely friendly experience! **What do you dislike about Simplesat?** Our experience with Simplesat has been overwhelmingly positive, so there’s very little to dislike. There are a few features we would love to see in the future, such as comparison benchmarks against industry standards and integration with our reporting platform, Syncly. However, the Simplesat team is always incredibly receptive to feedback. Whenever something isn’t available yet, they’re quick to consider our requests and explore ways to bring new features to life. Their openness, collaboration, and commitment to improvement make the platform even stronger. **What problems is Simplesat solving and how is that benefiting you?** There wasn’t a specific issue that led us to Simplesat. We simply wanted a deeper, more meaningful way to understand our data. Simplesat has been an incredible platform for achieving that. It allows us to gather insights through customized topics and clear, intuitive charts that benefit not only our team leaders and agents but also other departments. We’re excited to continue growing with Simplesat and look forward to how it will support us in the future. ### 9. Effortless Feedback Collection and Data Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Rainel M. | Quality Specialist Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2025 **What do you like best about Simplesat?** I appreciate how straightforward and simple the integration process with Simplesat and other platforms like Zendesk was for my team. I find the data export incredibly useful for generating detailed reports, and the simplicity of the interface makes usage very rewarding. The ability to integrate with other market tools is a significant advantage for me. Overall, I rate it a ten and would definitely recommend it to others. **What do you dislike about Simplesat?** I find the integration with other platforms, like Zendesk, problematic. It isn't seamless, as the integration sometimes disconnects, requiring me to log in again, which disrupts my workflow. **What problems is Simplesat solving and how is that benefiting you?** I use Simplesat to gather client feedback through email and SMS, allowing us to identify trends and correct issues. It provides seamless data export for reporting, making it invaluable for detailed analysis. ### 10. Customizable Surveys with Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Michael F. | IT Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Simplesat?** I particularly appreciate the customizable interface of Simplesat, which allows me to tailor our surveys to our corporate identity. By being able to adjust CSS stylesheets, I can ensure that fonts, colors, and backgrounds are precisely aligned with our brand image, which is of great importance to us. Furthermore, the integration of Simplesat into our ticketing system Autotask PSA is an essential feature for us, ensuring a seamless flow of our work processes. I find the customer support from Simplesat to be reliable and helpful, which provides great assistance in case of problems or questions. I find the documentation excellent and the setup was relatively easy, making the onboarding to Simplesat straightforward. I also like the simple 14-day trial period without requiring credit card information, which gave us enough leeway to thoroughly test the features of Simplesat. **What do you dislike about Simplesat?** For us, the logic for converting questions (conditional conditions) could be a bit more extensive. The tool does support German in surveys, but the translations are only moderately good. Additionally, the admin panel is only available in English. **What problems is Simplesat solving and how is that benefiting you?** I use Simplesat for surveys to measure CSAT and NPS. It offers a simple interface, customization via CSS to maintain our corporate identity, and integration into our ticketing system Autotask PSA. ## Simplesat Discussions - [In what ways are companies leveraging SimpleSat for LeadGen and Sales?](https://www.g2.com/discussions/13466-in-what-ways-are-companies-leveraging-simplesat-for-leadgen-and-sales) - 1 comment, 1 upvote - [What is CSAT in customer service?](https://www.g2.com/discussions/what-is-csat-in-customer-service) - 1 comment - [What is simplesat?](https://www.g2.com/discussions/what-is-simplesat) - 1 comment - [View Simplesat pricing details and edition comparison](https://www.g2.com/products/simplesat/reviews/simplesat-review-3207263?section=pricing&secure%5Bexpires_at%5D=2026-07-11+10%3A52%3A53+-0500&secure%5Bsession_id%5D=e1e119b0-6c85-43ad-9b3c-e53b79d4fd18&secure%5Btoken%5D=4a7da62cbde52f3e32bcd84c30ee839f5d0e66f0ef5df0927f1aacd2fc638ff3&format=llm_user) ## Simplesat Integrations - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - [EasyVista Service Manager](https://www.g2.com/products/easyvista-service-manager/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [Gladly](https://www.g2.com/products/gladly/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Simplesat Features **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **System Management** - Security - System Monitoring ## Top Simplesat Alternatives - [Nicereply](https://www.g2.com/products/nicereply/reviews) - 4.5/5.0 (423 reviews) - [AskNicely](https://www.g2.com/products/asknicely/reviews) - 4.7/5.0 (1,029 reviews) - [Glassbox](https://www.g2.com/products/glassbox/reviews) - 4.9/5.0 (788 reviews)