--- title: Simplesat Reviews meta\_title: 'Simplesat Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 168 reviews by the users' company size, role or industry to find out how Simplesat works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 168 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Simplesat Reviews & Product Details Visit Website Simplesat is a feedback management tool designed to help organizations enhance their customer engagement by increasing survey response rates. This solution offers a flexible approach to gathering feedback, enabling businesses to create visually appealing and personalized surveys that resonate with their customers. By integrating with popular platforms such as Zendesk, Intercom, Autotask, and Salesforce, Simplesat makes it convenient for customers to provide feedback through their preferred communication channels, ensuring that every interaction is an opportunity for valuable insights. The target audience for Simplesat includes businesses of all sizes that prioritize customer experience and seek to understand their clients' opinions more deeply. By utilizing a variety of feedback survey types, such as Customer Satisfaction (CSAT) and Customer Effort Score (CES) surveys, organizations can capture immediate reactions following key customer interactions, such as onboarding or support ticket resolutions. Additionally, scheduled Net Promoter Score (NPS) surveys provide a broader perspective on customer sentiment over time, helping businesses identify trends and areas for improvement. One of the standout features of Simplesat is its robust data interpretation capabilities. Users can easily navigate the Dashboard to generate insightful reports, create leaderboards, and segment their customer base for targeted analysis. This functionality allows businesses to drill down into individual responses and understand the nuances of customer feedback. By learning the right questions to ask, organizations can ensure that they are addressing the most pressing concerns and priorities of their customers. Simplesat also emphasizes the importance of closing the feedback loop. The tool enables businesses to set up automated responses for dissatisfied customers, connecting them with agents who can access their feedback history for a more personalized resolution. Conversely, it encourages outreach to satisfied customers, such as requesting Google reviews after receiving high ratings. This proactive approach not only enhances a company's reputation but also contributes positively to search engine optimization (SEO) efforts. Furthermore, sharing positive feedback within teams serves as a motivational boost, fostering a culture of recognition and improvement. Incorporating Simplesat into daily operations transforms feedback collection from a cumbersome task into a seamless process. By prioritizing customer feedback and making it an integral part of business practices, organizations can foster stronger relationships with their clients, ultimately leading to improved satisfaction and loyalty. * * * Product Website Simplesat Seller [Simplesat](https://www.g2.com/sellers/simplesat) Discussions [Simplesat Community](https://www.g2.com/products/simplesat/discuss) Languages Supported Bulgarian, Czech, German, French, Hungarian, Italian, Japanese, Korean, Dutch, Romanian, Russian, Spanish, Thai, Chinese (Simplified) Solution Type Best-of-Breed Overview by Cory Brown (Co-founder and CEO at Simplesat ยท The most effective way to gather customer satisfaction) Show More ## Pricing Pricing provided by Simplesat. ### Standard $119.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/simplesat/pricing) ## Simplesat Integrations (5) What do users say about integrations? Verified by Simplesat [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ConnectWise PSA ](https://www.g2.com/products/connectwise-psa/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") EasyVista Service Manager ](https://www.g2.com/products/easyvista-service-manager/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gladly ](https://www.g2.com/products/gladly/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira Service Management ](https://www.g2.com/products/jira-service-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) Show More ![Nirel O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nirel O.") NO Nirel O. Regional Training & Support Manager Mid-Market (51-1000 emp.) 4/28/2026 "Effective Surveys with Room for Customization Growth" 3.5/5 What do you like best about Simplesat? I like Simplesat's feedback dashboard because it helps us see customer feedback in real-time. I also appreciate Pete, our product expert, who helped smoothen our migration from a different platform. Review collected by and hosted on G2.com. What do you dislike about Simplesat? Dashboards and reporting could be improved. Dashboards don't support double decimal points, and the filters/reports that can be added are quite limited. We encountered some feature loss from Stella/Medallia in regards to personalization of CSAT surveys for specific agents (no photos included for the agent) and question formatting that lead to a longer and droned out experience with our old survey question setup. We had to simplify our surveys to make it match Simplesat. Review collected by and hosted on G2.com. What problems is Simplesat solving and how is that benefiting you? I use Simplesat for sending customer service surveys and integrating with Gladly, which helps us see customer feedback in real-time. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") IC Verified User in Consumer Services Small-Business (50 or fewer emp.) 10/13/2025 "Simplesat: User-Friendly Feedback Tool with Rare Navigation Issues!" 4/5 What do you like best about Simplesat? In my opinion, Simplesat is an excellent tool for managing customer satisfaction and feedback. Its user-friendly design makes it simple to use, whether you are a customer submitting a review or a CX professional reviewing and acting on the feedback received. Review collected by and hosted on G2.com. What do you dislike about Simplesat? Although the platform is generally very user-friendly and easy to use, there may be occasional difficulties when trying to access it or navigate in the most organized way. However, such issues are rare. Review collected by and hosted on G2.com. What problems is Simplesat solving and how is that benefiting you? Simplesat gathers all our customer feedback in one place, making it much easier to review and assess! Having everything centralized allows us to more efficiently develop both individual and general solutions for our customers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") AC Verified User in Computer & Network Security Small-Business (50 or fewer emp.) 9/10/2025 "Easy and fast to use" 4/5 What do you like best about Simplesat? When the setting are made,, its a fast and easy product to use - including followups and reports Review collected by and hosted on G2.com. What do you dislike about Simplesat? Can be hard to make the setup as you like, and not allways straight forward Review collected by and hosted on G2.com. What problems is Simplesat solving and how is that benefiting you? We use ot for feedback on everyday support and on hole implatations for our custemors Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller GC Geoff C. Professional Services Manager Small-Business (50 or fewer emp.) 1/30/2025 "Great csat platform that integrates nicely with Connectwise" 4/5 What do you like best about Simplesat? The ease of setup and intergrated with Connectwise PSA. Review collected by and hosted on G2.com. What do you dislike about Simplesat? Simplesat used to be the best deal out there, but pricing was recently increased to match competitors so price is no longer an advantage that it has. Review collected by and hosted on G2.com. What problems is Simplesat solving and how is that benefiting you? Simplesat allows us to easily gather customer feedback. Having that data available to us and synced back into our PSA makes maintaining customer relationships much easier. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Francey F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Francey F.") FF Francey F. Manager of Customer Support Small-Business (50 or fewer emp.) 4/4/2022 "Simplesat worked for us" 4/5 What do you like best about Simplesat? Their customer support was actually a huge selling point for me. They are very responsive and helpful. The tool itself did what we needed it to, we wanted to increase our CSAT score response rate and it did! Review collected by and hosted on G2.com. What do you dislike about Simplesat? A little limited on the design of the survey, but nothing a skilled brand designer can't finesse Review collected by and hosted on G2.com. Recommendations to others considering Simplesat: Get it if you want to improve CSAT response rates! Review collected by and hosted on G2.com. What problems is Simplesat solving and how is that benefiting you? Our CSAT response rate was quite low (\<3%). Simplesat made the survey more visual and user friendly. Our CSAT response rate is now at \>10% in the last quarter since getting SS! Review collected by and hosted on G2.com. Show More 1/19/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Tennille B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tennille B.") TB Tennille B. Enterprise Account Manager Computer Software Mid-Market (51-1000 emp.) 6/27/2023 "On the hunt for better CSS software" 4/5 What do you like best about Simplesat? Simplesat makes working with our customers more manageable, and I love that it integrates seamlessly with Salesforce, zendesk and Slack. That's a huge perk! The pricing for what you get is also one of the reasons it's an excellent choice. Review collected by and hosted on G2.com. What do you dislike about Simplesat? I haven't been using it for a long time. I'll be sure to come back and update my review once I come across things I dislike or could be improved. Review collected by and hosted on G2.com. What problems is Simplesat solving and how is that benefiting you? Feedback from our customers and the ability to communicate it to others in our organization through Salesforce, Zendesk and Slack. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Matthew L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew L.") ML Matthew L. UX Researcher Mid-Market (51-1000 emp.) 9/8/2022 "Great at what its for, wish team management was better/more survey options" 3.5/5 What do you like best about Simplesat? The most helpful part of simplesat is the simplicity of starting. It's incredibly easy to pickup, attach to emails or Zendesk tickets, and be on your merry way. Review collected by and hosted on G2.com. What do you dislike about Simplesat? I think simplesat is great for the basic things but falls flatter as we want to build more complex interactions. For example, I would really like a zendesk action that sends a survey link to a user without having to automate that action on our end. This would help with the more scrappy automations we have. The other thing is just that I'd like to see a more comprehensive API payload when adding custom questions. I have a survey with a bunch of additional questions that I want to see the answers for when using zapier, but simplesat can only send the initial question. Review collected by and hosted on G2.com. What problems is Simplesat solving and how is that benefiting you? We have a service where we semi-crowdsource individuals and we would like to survey people to rate their assigned worker. This benefits us because we can tell who is not a good worker/who is. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller TD tolga d. IT Director Mid-Market (51-1000 emp.) 10/26/2022 "Simple easy software to collect feedback from customers" 4/5 What do you like best about Simplesat? Easy to use, a lot of integration options Review collected by and hosted on G2.com. What do you dislike about Simplesat? Reporting options are limited, if you need detailed reports web portal not offer much options Review collected by and hosted on G2.com. What problems is Simplesat solving and how is that benefiting you? It helps us to receive feedback easily and accurately from our customers. Also, help us to measure our sales and operation teams KPI's Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 5/5/2022 "Allowed us to receive customer sentiment even when using a system that was not officially supported." 4/5 What do you like best about Simplesat? Being able to use SimpleSat to receive customer sentiment after closing a ticket in SyncroMSP despite SyncroMSP not being an officially supported platform at the time of the review. Review collected by and hosted on G2.com. What do you dislike about Simplesat? I wish it were simpler to setup ticket resolution reviews through SyncroMSP. This is mainly a limitation on Syncro's end, but an official integration would make the process much smoother. Luckily this is already in development. Review collected by and hosted on G2.com. Recommendations to others considering Simplesat: Verify that SimpleSAT has native integration with whatever system you are currently using. Using the HTML method of sending can be a bit complicated. Review collected by and hosted on G2.com. What problems is Simplesat solving and how is that benefiting you? With SimpleSAT, we have been able to track our customer's sentiment toward the service that they received from our helpdesk. Without SimpleSAT, I don't think there is any other way we could easily make sure our customers are happy. Review collected by and hosted on G2.com. Show More Response from Hannah Logan of Simplesat [Editedit](https://www.g2.com/survey_responses/simplesat-review-6575302/official_response/edit) Hi, there! Thank you for your feedback! It's good to know that we're able to help you collect insightful customer feedback. ๐Ÿ˜Š Regarding Syncro MSP, recently released the Simplesat \<\> Syncro integrations. This will allow you to updated custom fields with rating details, create follow-up tickets from feedback, add notes, and pull ticket details. You can learn more about this here: https://help.simplesat.io/en/articles/6185858-syncro-integrations Feel free to reach out if you have any questions or feature ideas. We're all ears! ๐Ÿ‘‚ Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 8/1/2022 "Decent Survey Platform" 3.5/5 What do you like best about Simplesat? Quickly can send out email surveys. There is some level of creative freedom to design the emails going out without delving into CSS/HTML. The dashboard gives a nice quick view of how people are responding to the survey. Review collected by and hosted on G2.com. What do you dislike about Simplesat? It feels somewhat limiting as a survey platform because there doesn't seem to be logic jumps, display logic, etc that gives me the power to route the participant different questions depending on their responses. Review collected by and hosted on G2.com. What problems is Simplesat solving and how is that benefiting you? Sending survey emails quickly to a massive list without wasting time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Simplesat? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Simplesat ](https://www.g2.com/products/simplesat/discussions/new) ![Joshua P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joshua P.") JP Joshua Peskay โ€ข Last activity over 4 years ago In what ways are companies leveraging SimpleSat for LeadGen and Sales? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/13466-in-what-ways-are-companies-leveraging-simplesat-for-leadgen-and-sales) GU Guest User โ€ข Last activity about 4 years ago What is CSAT in customer service? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-csat-in-customer-service) [ View all Discussions ](https://www.g2.com/products/simplesat/discuss) ## Pricing Options Pricing provided by Simplesat. ### Standard $119.00 Per Month ### Pro $249.00 Per Month ### Elite $499.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/simplesat/pricing) Simplesat Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b39d6f512ce81fae0e8cacab38fafe6c/nicereply.png "Product Avatar Image") Nicereply 4.5/5(431) [ Compare Now ](https://www.g2.com/compare/nicereply-vs-simplesat) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d6ffadf9f899197c144496ba95c4ffac/surveymonkey.jpg "Product Avatar Image") SurveyMonkey 4.4/5(23,900) [ Compare Now ](https://www.g2.com/compare/simplesat-vs-surveymonkey) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1be08fde305558a32ebefccbe7b5c180/delighted.png "Product Avatar Image") Delighted 4.7/5(60) [ Compare Now ](https://www.g2.com/compare/delighted-vs-simplesat) ##### ##### Simplesat Features Survey Management Brand Design Consistency Survey Deployment Feedback Collection Process Management Feedback Aggregation Trigger Alerts Real-Time Analysis System Management Security System Monitoring Generative AI AI Text Generation AI Text Summarization [ View More Features ](https://www.g2.com/products/simplesat/features) ## Top-Rated Alternatives [ ![Nicereply](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicereply") Nicereply 4.5/5(431) ](https://www.g2.com/products/nicereply/reviews) [ ![AskNicely](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AskNicely") AskNicely 4.7/5(1,050) ](https://www.g2.com/products/asknicely/reviews) [ ![Glassbox](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Glassbox") Glassbox 4.9/5(809) ](https://www.g2.com/products/glassbox/reviews) [ View All Alternatives ](https://www.g2.com/products/simplesat/competitors/alternatives) ##### Categories on G2 [Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) ##### Explore More [What platform integrates scanning with patch management systems?](https://www.g2.com/discussions/what-platform-integrates-scanning-with-patch-management-systems)[Best SEO tools for my small online business](https://www.g2.com/discussions/seo-tools-best-seo-tools-for-my-small-online-business)[Most popular influencer marketing platform among startups](https://www.g2.com/discussions/most-popular-influencer-marketing-platform-among-startups) [Media monitoring service with best reviews](https://www.g2.com/discussions/media-monitoring-service-with-best-reviews)[What are the most trusted endpoint security services by Sr. systems administrators at financial services based on user reviews?](https://www.g2.com/discussions/what-are-the-most-trusted-endpoint-security-services-by-sr-systems-administrators-at-financial-services-based-on-user-reviews%20)[Pros and Cons Details](https://www.g2.com/products/simplesat/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)