--- title: Simplesat Reviews meta\_title: 'Simplesat Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 168 reviews by the users' company size, role or industry to find out how Simplesat works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 168 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Simplesat Reviews & Product Details Visit Website Simplesat is a feedback management tool designed to help organizations enhance their customer engagement by increasing survey response rates. This solution offers a flexible approach to gathering feedback, enabling businesses to create visually appealing and personalized surveys that resonate with their customers. By integrating with popular platforms such as Zendesk, Intercom, Autotask, and Salesforce, Simplesat makes it convenient for customers to provide feedback through their preferred communication channels, ensuring that every interaction is an opportunity for valuable insights. The target audience for Simplesat includes businesses of all sizes that prioritize customer experience and seek to understand their clients' opinions more deeply. By utilizing a variety of feedback survey types, such as Customer Satisfaction (CSAT) and Customer Effort Score (CES) surveys, organizations can capture immediate reactions following key customer interactions, such as onboarding or support ticket resolutions. Additionally, scheduled Net Promoter Score (NPS) surveys provide a broader perspective on customer sentiment over time, helping businesses identify trends and areas for improvement. One of the standout features of Simplesat is its robust data interpretation capabilities. Users can easily navigate the Dashboard to generate insightful reports, create leaderboards, and segment their customer base for targeted analysis. This functionality allows businesses to drill down into individual responses and understand the nuances of customer feedback. By learning the right questions to ask, organizations can ensure that they are addressing the most pressing concerns and priorities of their customers. Simplesat also emphasizes the importance of closing the feedback loop. The tool enables businesses to set up automated responses for dissatisfied customers, connecting them with agents who can access their feedback history for a more personalized resolution. Conversely, it encourages outreach to satisfied customers, such as requesting Google reviews after receiving high ratings. This proactive approach not only enhances a company's reputation but also contributes positively to search engine optimization (SEO) efforts. Furthermore, sharing positive feedback within teams serves as a motivational boost, fostering a culture of recognition and improvement. Incorporating Simplesat into daily operations transforms feedback collection from a cumbersome task into a seamless process. By prioritizing customer feedback and making it an integral part of business practices, organizations can foster stronger relationships with their clients, ultimately leading to improved satisfaction and loyalty. * * * Product Website Simplesat Seller [Simplesat](https://www.g2.com/sellers/simplesat) Discussions [Simplesat Community](https://www.g2.com/products/simplesat/discuss) Languages Supported Bulgarian, Czech, German, French, Hungarian, Italian, Japanese, Korean, Dutch, Romanian, Russian, Spanish, Thai, Chinese (Simplified) Solution Type Best-of-Breed Overview by Cory Brown (Co-founder and CEO at Simplesat · The most effective way to gather customer satisfaction) Show More ## Pricing Pricing provided by Simplesat. ### Standard $119.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/simplesat/pricing) ## Simplesat Integrations (5) What do users say about integrations? Verified by Simplesat [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ConnectWise PSA ](https://www.g2.com/products/connectwise-psa/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") EasyVista Service Manager ](https://www.g2.com/products/easyvista-service-manager/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gladly ](https://www.g2.com/products/gladly/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira Service Management ](https://www.g2.com/products/jira-service-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) Show More ![Andrew Nicolás B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew Nicolás B.") AB Andrew Nicolás B. Co Host Mid-Market (51-1000 emp.) 12/2/2021 "Simplesat offers what you need for your surveys, albeit with a clunky interface." 3/5 What do you like best about Simplesat? Data! You get to have all the information from your surveys where you need it so you can make good decisions. The interface is clean and well spread out, so it's easy to read and the icon options for satisfaction markers allow you to personalize the survey look & feel Review collected by and hosted on G2.com. What do you dislike about Simplesat? It's not intuitive. Creating, sharing and editing the questions is a bit of a hit and miss experience, and there's a conditional function that for the love of me I have not been able to figure out how to enable. This and how to have more than one question in the survey linked to the data requires me manually calculating satisfactions scores. Ej. We have a survey where only the first question is linked to data and the other questions are basically meaningless for the reporting. This is of course, less than ideal. Review collected by and hosted on G2.com. Recommendations to others considering Simplesat: Embed surveys into your procedures. Make the survey side of things a part of your operation as reporting, documenting, or even billing. Data comes to life when it is nurtured continuously, and using simplesat on the regular enables your decision making to be precise, relevant and valuable. Review collected by and hosted on G2.com. What problems is Simplesat solving and how is that benefiting you? We use it for customer satisfaction tracking and this is linked to our KPI's. Having all the surveys in one place is a huge help because all areas of the company can make use of it and even refer to other areas' surveys for improving their own. Simplesat enables us to measure, keep track and improve of the client experience. Review collected by and hosted on G2.com. Show More Response from Hannah Logan of Simplesat [Editedit](https://www.g2.com/survey_responses/simplesat-review-5174553/official_response/edit) Hey Andrew! I know this is long overdue but thank you for your feedback. We are always on the lookout for how we can further improve our service and product. Currently, the conditional logic or follow-up question is only available on the primary question. We have plans on adding this option to the additional survey questions. We're planning on working on this feature next quarter. We'll keep you updated on this. About the survey score, the calculation is based on the primary rating that was submitted. You can still map the additional survey questions to an opinion scale to get more insights into your customers' experience and export all the data via CSV or pull the answers via API. You can check out the analytics and reporting documentations that we have from here: https://help.simplesat.io/en/collections/1929133-analytics-and-reporting. Please don't hesitate to reach out if you have any questions, feedback, or other feature ideas. We're all ears! 👂🏼 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Simplesat? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Simplesat ](https://www.g2.com/products/simplesat/discussions/new) ![Joshua P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joshua P.") JP Joshua Peskay • Last activity over 4 years ago In what ways are companies leveraging SimpleSat for LeadGen and Sales? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/13466-in-what-ways-are-companies-leveraging-simplesat-for-leadgen-and-sales) GU Guest User • Last activity about 4 years ago What is CSAT in customer service? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-csat-in-customer-service) [ View all Discussions ](https://www.g2.com/products/simplesat/discuss) ## Pricing Options Pricing provided by Simplesat. ### Standard $119.00 Per Month ### Pro $249.00 Per Month ### Elite $499.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/simplesat/pricing) Simplesat Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b39d6f512ce81fae0e8cacab38fafe6c/nicereply.png "Product Avatar Image") Nicereply 4.5/5(431) [ Compare Now ](https://www.g2.com/compare/nicereply-vs-simplesat) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d6ffadf9f899197c144496ba95c4ffac/surveymonkey.jpg "Product Avatar Image") SurveyMonkey 4.4/5(23,900) [ Compare Now ](https://www.g2.com/compare/simplesat-vs-surveymonkey) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1be08fde305558a32ebefccbe7b5c180/delighted.png "Product Avatar Image") Delighted 4.7/5(60) [ Compare Now ](https://www.g2.com/compare/delighted-vs-simplesat) ##### ##### Simplesat Features Survey Management Brand Design Consistency Survey Deployment Feedback Collection Process Management Feedback Aggregation Trigger Alerts Real-Time Analysis System Management Security System Monitoring Generative AI AI Text Generation AI Text Summarization [ View More Features ](https://www.g2.com/products/simplesat/features) ## Top-Rated Alternatives [ ![Nicereply](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicereply") Nicereply 4.5/5(431) ](https://www.g2.com/products/nicereply/reviews) [ ![AskNicely](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AskNicely") AskNicely 4.7/5(1,050) ](https://www.g2.com/products/asknicely/reviews) [ ![Glassbox](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Glassbox") Glassbox 4.9/5(809) ](https://www.g2.com/products/glassbox/reviews) [ View All Alternatives ](https://www.g2.com/products/simplesat/competitors/alternatives) ##### Categories on G2 [Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) ##### Explore More [What platform integrates scanning with patch management systems?](https://www.g2.com/discussions/what-platform-integrates-scanning-with-patch-management-systems)[Best SEO tools for my small online business](https://www.g2.com/discussions/seo-tools-best-seo-tools-for-my-small-online-business)[Most popular influencer marketing platform among startups](https://www.g2.com/discussions/most-popular-influencer-marketing-platform-among-startups) [Media monitoring service with best reviews](https://www.g2.com/discussions/media-monitoring-service-with-best-reviews)[What are the most trusted endpoint security services by Sr. systems administrators at financial services based on user reviews?](https://www.g2.com/discussions/what-are-the-most-trusted-endpoint-security-services-by-sr-systems-administrators-at-financial-services-based-on-user-reviews%20)[Pros and Cons Details](https://www.g2.com/products/simplesat/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)