--- title: Simplesat Reviews meta_title: 'Simplesat Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 168 reviews by the users' company size, role or industry to find out how Simplesat works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 168 scale: '5' date_modified: '2026-07-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Simplesat Reviews **Vendor:** Simplesat **Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 168 ## About Simplesat Simplesat is a feedback management tool designed to help organizations enhance their customer engagement by increasing survey response rates. This solution offers a flexible approach to gathering feedback, enabling businesses to create visually appealing and personalized surveys that resonate with their customers. By integrating with popular platforms such as Zendesk, Intercom, Autotask, and Salesforce, Simplesat makes it convenient for customers to provide feedback through their preferred communication channels, ensuring that every interaction is an opportunity for valuable insights. The target audience for Simplesat includes businesses of all sizes that prioritize customer experience and seek to understand their clients' opinions more deeply. By utilizing a variety of feedback survey types, such as Customer Satisfaction (CSAT) and Customer Effort Score (CES) surveys, organizations can capture immediate reactions following key customer interactions, such as onboarding or support ticket resolutions. Additionally, scheduled Net Promoter Score (NPS) surveys provide a broader perspective on customer sentiment over time, helping businesses identify trends and areas for improvement. One of the standout features of Simplesat is its robust data interpretation capabilities. Users can easily navigate the Dashboard to generate insightful reports, create leaderboards, and segment their customer base for targeted analysis. This functionality allows businesses to drill down into individual responses and understand the nuances of customer feedback. By learning the right questions to ask, organizations can ensure that they are addressing the most pressing concerns and priorities of their customers. Simplesat also emphasizes the importance of closing the feedback loop. The tool enables businesses to set up automated responses for dissatisfied customers, connecting them with agents who can access their feedback history for a more personalized resolution. Conversely, it encourages outreach to satisfied customers, such as requesting Google reviews after receiving high ratings. This proactive approach not only enhances a company's reputation but also contributes positively to search engine optimization (SEO) efforts. Furthermore, sharing positive feedback within teams serves as a motivational boost, fostering a culture of recognition and improvement. Incorporating Simplesat into daily operations transforms feedback collection from a cumbersome task into a seamless process. By prioritizing customer feedback and making it an integral part of business practices, organizations can foster stronger relationships with their clients, ultimately leading to improved satisfaction and loyalty. ## Simplesat Pros & Cons **What users like:** - Users highly value the **kind and responsive Customer Support** from Simplesat, ensuring a positive experience throughout. (13 reviews) - Users praise Simplesat for its **ease of use** , appreciating the straightforward setup and user-friendly design. (12 reviews) - Users love the **easy setup** of Simplesat, allowing quick integration and immediate customer feedback. (9 reviews) - Users praise the **customizable survey creation** in Simplesat, appreciating its intuitive design and efficiency for their needs. (8 reviews) - Users value the **easy integrations** of Simplesat, facilitating seamless survey implementation and system connectivity. (7 reviews) - Feedback (6 reviews) - Integrations (4 reviews) - User Interface (4 reviews) - Customer Satisfaction (3 reviews) - Reporting (3 reviews) **What users dislike:** - Users note that Simplesat is now **expensive** compared to competitors, losing its previous pricing advantage. (2 reviews) - Users experience **integration issues** with Simplesat, facing disruptions that hinder their workflow and efficiency. (2 reviews) - Users find the **survey customization limited** , feeling the need for more flexibility in design and branding application. (2 reviews) - Users find the **setup process complex** , making it challenging to customize Simplesat to their preferences. (1 reviews) - Users face **connection issues** with Simplesat, as integrations often disconnect and disrupt workflow unexpectedly. (1 reviews) - Limited Customization (1 reviews) - Users occasionally face **navigation difficulties** on Simplesat, but these issues are typically rare. (1 reviews) - Users find the **setup process not intuitive** , making it difficult to achieve desired configurations easily. (1 reviews) - Session Management (1 reviews) ## Simplesat Reviews ### 1. Great product and customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2020 **What do you like best about Simplesat?** Customer Service experience and product itself. Anytime I contact them, they are always there to help and find solutions. Unlike other companies where they say they are unable to help. Product is great and very simple to use. **What do you dislike about Simplesat?** Reporting tools could be a bit more simplified, but otherwise all is great! **What problems is Simplesat solving and how is that benefiting you?** It allows us to capture all feedback and feed data to Zendesk which helps us to report and improve customer service. It has allowed us to get more granular feedback on issues resolved by our teams. ### 2. Great, simple tool for getting customer feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Craig D. | Support Analyst, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2019 **What do you like best about Simplesat?** Simplesat has given our organization an effective and easy-to-use tool to get crucial feedback from our customers, partners and internal resources. Providing feedback is as easy as clicking a single icon in an email and we have continued to sustain a steady stream of responses since we implemented it earlier this year. A great product that I recommend to anyone looking for a customer survey tool. **What do you dislike about Simplesat?** The product would be even more valuable to us if there were more free-form fields available for mapping from our source data fields. **What problems is Simplesat solving and how is that benefiting you?** We have embedded Simplesat into our Support Ticket case resolution emails, allowing us to solicit feedback without requiring any further effort. Additionally, we have leveraged the Simplesat Dropbox integration to update feedback data directly into Microsoft Excel for review purposes. ### 3. A breath of fresh air for MSP's **Rating:** 5.0/5.0 stars **Reviewed by:** Dan E. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2019 **What do you like best about Simplesat?** Clean interface. Fantastic support. All-inclusive pricing model. The platform works well and their new features make sense. **What do you dislike about Simplesat?** There really aren't any downsides. I believe the crew at Simplesat did an excellent job at working out both the service model as well as the software itself. **Recommendations to others considering Simplesat:** No advice, just do it. **What problems is Simplesat solving and how is that benefiting you?** We use both Closed ticket surveys as well as Reply surveys. This allows us to get immediate feedback at all stages of support. Currently working on NPS surveys, something we've never done. ### 4. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Chris P. | President, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2019 **What do you like best about Simplesat?** It's super simple and effective at getting feedback. **What do you dislike about Simplesat?** Honestly, nothing that I can think of... **Recommendations to others considering Simplesat:** Just give it a try... you will be very pleased. **What problems is Simplesat solving and how is that benefiting you?** We are getting much more valuable feedback from our clients, which helps make sure we are providing the proper service level to them. ### 5. Very Easy and Simple to Implement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** September 05, 2019 **What do you like best about Simplesat?** Customer Service is excellent...and the icons are great too - such an easy way to collect feedback. We love it! **What do you dislike about Simplesat?** Honestly, there is nothing we dislike... I do wish that we could integrate more fields with ClientSpace but it's not a huge deal breaker. **What problems is Simplesat solving and how is that benefiting you?** We are obtain more realistic feedback in real time. ### 6. It just works! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2019 **What do you like best about Simplesat?** Great team to work with - made everything easy, and helped us move over form our previous solution. SimpleSat just works, its simple and elegant and truly understands NPS. **What do you dislike about Simplesat?** Nothing - its great. Good value, good solution. **What problems is Simplesat solving and how is that benefiting you?** Understanding customer sentiment. We have built this into our internal KPIs ### 7. Very easy to implement and a must have tool with excellent support. **Rating:** 5.0/5.0 stars **Reviewed by:** Richard T. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2018 **What do you like best about Simplesat?** I knew our clients were happy with the service but this tools helps verify how satisfied our clients are. If we get a review other than excellent, it allows us to be proactive with the client to investigate. This is huge because clients know we are listening and greatly concerned about our service. **What do you dislike about Simplesat?** There really is not much to dislike at all. Tool works as advertised with simple and quick implementation process. The only negative from my end is that we did not implement a solution like this sooner. **Recommendations to others considering Simplesat:** I highly recommend this solution, not only does it help provide better service but it is a great tool for new prospects visiting your site with comments from your clients. I hope they keep adding more features such as integration with Google reviews. We absolutely love the product and support. Installation and setup was so painless with the support from the team. **What problems is Simplesat solving and how is that benefiting you?** Client Satisfaction and Lead Generation. Our goal was to use it as a marketing tool only for our website but it has significantly helped us improve and monitor our support services offered. ### 8. A Comprehensive Solution for Collecting Customer Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2019 **What do you like best about Simplesat?** Simplesat does everything we need and more. It allows us to send follow-up emails to customers who have just opened and closed a ticket with our helpdesk. New features like the option to send out periodic Net Promoter Score surveys, as well as the option to prompt customers who give you positive feedback to leave your business reviews on Facebook and Google, completely fill a void we previously had. Support responses are always super quick and truly helpful. **What do you dislike about Simplesat?** I haven't encountered any aspect of Simplesat that hasn't been a positive influence on how we collect customer feedback and use that feedback to treat each client with the best care possible. **Recommendations to others considering Simplesat:** If you are looking for a good way to truly get a feel for your customers' perceptions of your relationship, Simplesat is a great tool for doing so. Additionally, if you're looking to boost Facebook and Google reviews, the built-in features allow for ease doing this. Many social reputation building platforms don't allow you to specifically prompt customers who have expressed positive feedback before prompting them to leave a review. Simplesat only prompts customers who have said their experience was good, creating a barrier to protect your reputation from clients who may not leave a positive review. **What problems is Simplesat solving and how is that benefiting you?** Simplesat allows us to get instant feedback from clients. This customer feedback allows us to further understand our standing with those clients at any given time. There are also new features which allow for NPS surveys to be sent, and which prompt customers who leave positive feedback to further review your business on Facebook and Google are amazing and exactly what we've been needing in a platform. ### 9. Excellent product and team! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2019 **What do you like best about Simplesat?** Excellent product which is continuously being improved. Great team, which is always ready to provide the best support possible! **What do you dislike about Simplesat?** Nothing, everything is good! No concerns whatsoever! **What problems is Simplesat solving and how is that benefiting you?** More feedback received. ### 10. great tool for great money **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2019 **What do you like best about Simplesat?** The tool is very easy to use and the support Cory and his colleagues provide is excellent. There is nothing they can't solve! They've translated the landing page for us to 5 different languages without any problem and super fast. **What do you dislike about Simplesat?** I can't say anything wrong about simplesat. They've helped us a lot during setup of the app. **Recommendations to others considering Simplesat:** go for it **What problems is Simplesat solving and how is that benefiting you?** We're collecting feedback on all our markets in this app ### 11. Simple, clean and modern customer satisfaction management! **Rating:** 5.0/5.0 stars **Reviewed by:** Alex M. | President, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2018 **What do you like best about Simplesat?** This platform is the newest on the market. Its super clean and simple to use. Also there is a wordpress widget which allows us to post the best feedback to our website with one click. LOVE that. The new stuff they have coming out is epic. This is the next level total customer satisfaction app for MSPs. **What do you dislike about Simplesat?** Really nothing really. The app works great. **Recommendations to others considering Simplesat:** If you dont currently have an app for customer satisfaction, Simplesat is a no brainer. If you are currently using something you really look at simplesat **What problems is Simplesat solving and how is that benefiting you?** Our team is dialed into customer satisfaction more than ever. Our customers have a direct voice to the leadership team. ### 12. SimpleSat - Simple Sats Scores from Clients **Rating:** 4.5/5.0 stars **Reviewed by:** PAUL D. | Apple Solutions Consultant, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2018 **What do you like best about Simplesat?** We used to use the built in Autotask tool for surveys but returns were low. We’re seeing a much higher return with Simplesat. Really like the ability to publish comments from clients on our website keeping it fresh, genuine and informative for prospects. **What do you dislike about Simplesat?** Would be great to see more integration into Autotask not sure if this is possible with their API. For instance recording results against Contacts and Clients. Would be great to be able to send feedback to engineers directly for motivation etc. We do this manually at the moment. **What problems is Simplesat solving and how is that benefiting you?** Ensuring client satisfaction and early heads up of client issues. ### 13. Simple like the name! **Rating:** 5.0/5.0 stars **Reviewed by:** Rachaya V. | Performance Media Specialist, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2018 **What do you like best about Simplesat?** The simplicity. I've tried other solutions before and Simplesat is the easiest to use. **What do you dislike about Simplesat?** I wish they could provide more rating scale options. But other than that all good. **Recommendations to others considering Simplesat:** Just give it a try. It's easy to setup. You'll know if you like it or not in a week or so. **What problems is Simplesat solving and how is that benefiting you?** We used to be in the dark for what our customers felt through tickets in our service desk. Now we know. ### 14. SimpleSat **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2018 **What do you like best about Simplesat?** I provide IT Services, and I love the fact that it integrates with my PSA software Autotask. When the tickte is closed, the client get's an email stating that, and with the integration it will provide the survey (linking the ticket) and even better I can then post it on my website. **What do you dislike about Simplesat?** No dislikes at the moment, I am very satisfied with the product. **Recommendations to others considering Simplesat:** Use it **What problems is Simplesat solving and how is that benefiting you?** Autotask didnt have a great html survey feature. I used to use jot forms but that would not correlate with the tickets. Simplesat does that. ### 15. I LOVE SIMPLESAT! So effective! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2018 **What do you like best about Simplesat?** how easy it is to navigate the website! It makes it more intriguing! The layout of the website is awesome. Simple and effective CSAT surveys. Makes it really easy to stay on top of customer satisfaction. **What do you dislike about Simplesat?** there isn't anything that I dislike about this website! Everything is awesome. Keep up the good work! **Recommendations to others considering Simplesat:** in regards to pricing I believe that there should be a payment plan specifically for college students. However, the pricing is otherwise reasonable. **What problems is Simplesat solving and how is that benefiting you?** business problems that I am solving with simplesat is how to communicate with people in my business. We have been able to communicate better within our business as a whole. ### 16. So easy to to use **Rating:** 5.0/5.0 stars **Reviewed by:** Timothy K. | Director of Marketing Services, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2018 **What do you like best about Simplesat?** SimpleSat makes it super easy to collect feedback from my customers and then publish it directly my website at the click of a button. It's a great way to show my website visitors the latest positive feedback I've received from my existing customers. **What do you dislike about Simplesat?** They're still developing their product so not every feature has been completed yet. **What problems is Simplesat solving and how is that benefiting you?** Collecting customer feedback and displaying testimonials on my website. ### 17. Very effective customer feedback tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2018 **What do you like best about Simplesat?** This is super easy to use and a great value **What do you dislike about Simplesat?** Getting reports out of the system to use elsewhere could be better. **What problems is Simplesat solving and how is that benefiting you?** We replaced a complicated and underused customer satisfaction survey tool with this product. We have achieved a 7% feedback participation on all service events, which we think is outstanding. The feedback is obviously very valuable to us. Prior to this we struggled with getting people to complete our surveys, and it was time consuming to administer it. ### 18. Simplesat **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2018 **What do you like best about Simplesat?** the survey was very easy to setup and use - emails come directly back with feedback **What do you dislike about Simplesat?** we were told that the Zendesk integration would be easy but it never worked **What problems is Simplesat solving and how is that benefiting you?** CSAT scores are hard to organize - this was made easier with simplesat **Official Response from Cory Brown:** > Hi there, we're so sorry about the integration issues! We know this is tricky setting up the end user account. I wonder if the issue might have been with the Zendesk plan as well. Anyways - would love to troubleshoot this more with you when you're ready. Please reach out to us at any time so we can chat live, or schedule a time for a quick screen share. Thank you for this feedback!! ## Simplesat Discussions - [In what ways are companies leveraging SimpleSat for LeadGen and Sales?](https://www.g2.com/discussions/13466-in-what-ways-are-companies-leveraging-simplesat-for-leadgen-and-sales) - 1 comment, 1 upvote - [What is CSAT in customer service?](https://www.g2.com/discussions/what-is-csat-in-customer-service) - 1 comment - [What is simplesat?](https://www.g2.com/discussions/what-is-simplesat) - 1 comment - [View Simplesat pricing details and edition comparison](https://www.g2.com/products/simplesat/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-08+17%3A52%3A53+-0500&secure%5Bsession_id%5D=6ac95d5f-a87f-46ef-b567-1a51102413d3&secure%5Btoken%5D=9f0ed1954472bdfb6c41b6ae52001fe463f788bb1fa3ec2b7c88a581092fb133&format=llm_user) ## Simplesat Integrations - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - [EasyVista Service Manager](https://www.g2.com/products/easyvista-service-manager/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [Gladly](https://www.g2.com/products/gladly/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Simplesat Features **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **System Management** - Security - System Monitoring ## Top Simplesat Alternatives - [Nicereply](https://www.g2.com/products/nicereply/reviews) - 4.5/5.0 (423 reviews) - [AskNicely](https://www.g2.com/products/asknicely/reviews) - 4.7/5.0 (1,029 reviews) - [Glassbox](https://www.g2.com/products/glassbox/reviews) - 4.9/5.0 (788 reviews)