--- title: Simplesat Reviews meta_title: 'Simplesat Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 168 reviews by the users' company size, role or industry to find out how Simplesat works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 168 scale: '5' date_modified: '2026-07-13' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Simplesat Reviews **Vendor:** Simplesat **Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 168 ## About Simplesat Simplesat is a feedback management tool designed to help organizations enhance their customer engagement by increasing survey response rates. This solution offers a flexible approach to gathering feedback, enabling businesses to create visually appealing and personalized surveys that resonate with their customers. By integrating with popular platforms such as Zendesk, Intercom, Autotask, and Salesforce, Simplesat makes it convenient for customers to provide feedback through their preferred communication channels, ensuring that every interaction is an opportunity for valuable insights. The target audience for Simplesat includes businesses of all sizes that prioritize customer experience and seek to understand their clients' opinions more deeply. By utilizing a variety of feedback survey types, such as Customer Satisfaction (CSAT) and Customer Effort Score (CES) surveys, organizations can capture immediate reactions following key customer interactions, such as onboarding or support ticket resolutions. Additionally, scheduled Net Promoter Score (NPS) surveys provide a broader perspective on customer sentiment over time, helping businesses identify trends and areas for improvement. One of the standout features of Simplesat is its robust data interpretation capabilities. Users can easily navigate the Dashboard to generate insightful reports, create leaderboards, and segment their customer base for targeted analysis. This functionality allows businesses to drill down into individual responses and understand the nuances of customer feedback. By learning the right questions to ask, organizations can ensure that they are addressing the most pressing concerns and priorities of their customers. Simplesat also emphasizes the importance of closing the feedback loop. The tool enables businesses to set up automated responses for dissatisfied customers, connecting them with agents who can access their feedback history for a more personalized resolution. Conversely, it encourages outreach to satisfied customers, such as requesting Google reviews after receiving high ratings. This proactive approach not only enhances a company's reputation but also contributes positively to search engine optimization (SEO) efforts. Furthermore, sharing positive feedback within teams serves as a motivational boost, fostering a culture of recognition and improvement. Incorporating Simplesat into daily operations transforms feedback collection from a cumbersome task into a seamless process. By prioritizing customer feedback and making it an integral part of business practices, organizations can foster stronger relationships with their clients, ultimately leading to improved satisfaction and loyalty. ## Simplesat Pros & Cons **What users like:** - Users commend Simplesat for its **responsive customer support** , consistently providing assistance and accommodating requests effectively. (13 reviews) - Users appreciate the **ease of use** of Simplesat, finding it simple for both submission and feedback management. (12 reviews) - Users highlight the **easy setup** of Simplesat, appreciating the straightforward integration and immediate customer feedback. (9 reviews) - Users value the **customizable survey creation** in Simplesat, making data collection efficient and tailored to their needs. (8 reviews) - Users value the **easy integrations** of Simplesat, enabling seamless survey implementation with various systems. (7 reviews) - Feedback (6 reviews) - Integrations (4 reviews) - User Interface (4 reviews) - Customer Satisfaction (3 reviews) - Reporting (3 reviews) **What users dislike:** - Users feel that Simplesat's **increased pricing** has diminished its value, removing its advantage over competitors. (2 reviews) - Users often face **integration issues** with Simplesat, as frequent disconnections disrupt workflow and productivity. (2 reviews) - Users find the **survey customization lacking** , feeling restricted in their ability to tailor surveys effectively. (2 reviews) - Users find the **complex usability** of Simplesat makes setup challenging and not always intuitive. (1 reviews) - Users experience **connection issues** with Simplesat, leading to interrupted workflows and frequent re-login requirements. (1 reviews) - Limited Customization (1 reviews) - Users occasionally face **navigation difficulties** on Simplesat, but these issues are typically rare. (1 reviews) - Users find the **setup process not intuitive** , making it difficult to achieve desired configurations easily. (1 reviews) - Session Management (1 reviews) ## Simplesat Reviews ### 1. They are always quick to respond with any questions I have. It is user friendly as well **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2022 **What do you like best about Simplesat?** How easy the reports are and how you can customize them but business, by user and by employees. **What do you dislike about Simplesat?** Sometimes when I am creating reports it will give me all the comments for every one that that time frame no matter the client. **What problems is Simplesat solving and how is that benefiting you?** We now have a voice to give to our clients when they are having issues **Official Response from Hannah Logan:** > Thank you for your feedback! It's great to know that we're able to help you collect insightful customer feedback. 😊 Regarding the reports, you can filter the data using any synced attributes like company, team member, department, board, etc. You can learn more about this here: https://help.simplesat.io/en/articles/3127816-adding-filters-in-survey-insights-pages Feel free to reach out at support@simplesat.io if you have any questions. Thanks again! ### 2. Fantastic and affordable **Rating:** 5.0/5.0 stars **Reviewed by:** Darren F. | Network Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2021 **What do you like best about Simplesat?** Easy to set up, guided setup to link to ConnectWise and other integrations. Great visualization and filtering options **What do you dislike about Simplesat?** Reporting options could be more fleshed out and detailed. **What problems is Simplesat solving and how is that benefiting you?** It helps us identify clients who may not be happy with our service and identify team members who may need more customer service training. ### 3. Simplesat does exactly what it advertises itself as, and we couldn't be happier with it! **Rating:** 5.0/5.0 stars **Reviewed by:** Cameron H. | Director of Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2021 **What do you like best about Simplesat?** The ease of setup, the friendliness and helpfulness of the staff, and the effectiveness of the product. **What do you dislike about Simplesat?** The lack of dedicated SugarCRM integration and no combined survey dashboard. **What problems is Simplesat solving and how is that benefiting you?** We are engaging with our customers much more naturally than prior, we have also been able to produce a much higher rate of client testimonials. ### 4. SimpleSat **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2022 **What do you like best about Simplesat?** Support is most helpful and willing to remote on and help **What do you dislike about Simplesat?** Nothing everything so far is good and have no issues **What problems is Simplesat solving and how is that benefiting you?** Survey from CRM **Official Response from Meg de Leon:** > Hi there! We appreciate your feedback! Glad that you have been enjoying our tool and getting great support from our team. We wanted to make sure you're getting the most out of our service and product, please let us know if you're experiencing any issues so that we can make it right. Keep the feedback coming! 😊 ### 5. Helping us learn more about our customers! **Rating:** 4.5/5.0 stars **Reviewed by:** Christy W. | Customer Success/Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2021 **What do you like best about Simplesat?** Simplesat has been an excellent source for getting customer feedback and learning how to improve our interactions with our customers across the board! **What do you dislike about Simplesat?** Deleting surveys has been an issue. I've had to contact customer support to remove them for me. **What problems is Simplesat solving and how is that benefiting you?** I am learning which of our staff members have great, good or poor customer service. ### 6. Great app with great support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2021 **What do you like best about Simplesat?** The support team at Simplesat is fantastic! I'm not sure if he still works with you but Elliott was fantastic in helping us set up our survey and making adjustments to fit in our requests. **What do you dislike about Simplesat?** Being able to filter by answer options would be very useful within the dashboard so we could see the responses from users and filter by other users who had put that same answer. **What problems is Simplesat solving and how is that benefiting you?** We are collecting patient feedback data for those using our app! We have been able to use this to show our clients that their patients find value in our digital solutions! ### 7. Recommended for all **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2021 **What do you like best about Simplesat?** They are constantly adding in new features that are super helpful. **What do you dislike about Simplesat?** So far nothing. It's exactly what I needed for my company. **What problems is Simplesat solving and how is that benefiting you?** It gave me a pulse on the actual users and let me understand how my clients are feeling. **Official Response from Hannah Logan:** > Hey there! Thank you so much for this feedback! 😍 It's great to know we're able to meet your needs. We're continuously developing and enhancing new cool features to make sure you're getting the most out of Simplesat, so if you have any suggestions, please don't hesitate to let us know. We're always excited to hear new ideas! πŸ˜€ ### 8. Great system, user friendly would recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel H. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2021 **What do you like best about Simplesat?** The UX design is easy to quickly view stats and manage responses **What do you dislike about Simplesat?** Some of the features we need are not available **What problems is Simplesat solving and how is that benefiting you?** We are collecting user feedback which is invaluable to our start up. We have been able to take responses and develop our platform and UX design to further suit our users. ### 9. Easy to use and continued improvements **Rating:** 5.0/5.0 stars **Reviewed by:** Caroline N. | Sales and Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2021 **What do you like best about Simplesat?** Easy to use and customise to your brand. **What do you dislike about Simplesat?** Options to share directly to social media **What problems is Simplesat solving and how is that benefiting you?** We are getting regular feedback from our clients which we didnt before ### 10. Great tool. Highly customizable, and very user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2021 **What do you like best about Simplesat?** Extremely customizable. Easy to use tool. We love the numerous integrations to different platforms. We use the tool with Zendesk, in some email signatures, and for internal surveys too. **What do you dislike about Simplesat?** Reporting functionality could be better. The sync back to other tools (Zendesk) is a little inconsistent and does not always work. **What problems is Simplesat solving and how is that benefiting you?** We had a low customer satisfaction response rate, and couldn't customize our surveys to ask multiple questions. We have seen a substantial increase in response rate and now have surveys which are fully branded and detailed. ### 11. I loved dealing with the staff. **Rating:** 5.0/5.0 stars **Reviewed by:** Angel I. | Help Desk Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** November 23, 2021 **What do you like best about Simplesat?** The team was very responsive and willing to help. I love the "can do" attitude. **What do you dislike about Simplesat?** I have no dislikes at all with this product and company. **What problems is Simplesat solving and how is that benefiting you?** The solution that Simple sat provides helps us to keep tabs on how our clients are feeling about us. ### 12. Innovative, user-friendly & impeccable service! **Rating:** 4.5/5.0 stars **Reviewed by:** Laura C. | Head of Customer Happiness, Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2021 **What do you like best about Simplesat?** The customer service quality and efficiency have been impeccable. The tooling is user-friendly, and I love the interface. **What do you dislike about Simplesat?** Nothing yet!! My only (very very minor) issue was that the additional follow-up question/s you can ask have a limit of 5 set response boxes **What problems is Simplesat solving and how is that benefiting you?** We can embed our CSAT survey within our existing Customer Service emails, enabling us to avoid spamming our customers with excessive emails and making it easy to collect data on our teams performance. ### 13. Pretty good, easy to use survey tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2021 **What do you like best about Simplesat?** It's a good, low key way to survey customers, and can allow for some customizations. Works with a lot of other tools, such as Zapier and ServiceNow **What do you dislike about Simplesat?** Do not like that not all survey questions can be received via the API. Only the initial question can be provided . Wish there was better reports and information within SimpleSat **What problems is Simplesat solving and how is that benefiting you?** Need a good 3rd party tool to perform survey questions. Allow customers to provide feedback quickly. Lived with us as we moved from platform to platform. ### 14. The Best Survey System and then some! **Rating:** 5.0/5.0 stars **Reviewed by:** Kris G. | Director Of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2021 **What do you like best about Simplesat?** How quickly we were able to set up and start using it. How agile they are with the existing & new features. The leadership is driven to see you succeed The real scenario of sending them a feature request and hearing that they already have it on their roadmap! Their support team is phenomenal - They are responsive and knowledgeable The CEO is focused on ensuring the company is growing while making sure I still feel valued They were even able to import all our reactions from our previous provider! Love that it integrates with ConnectWise Custom Fields & BrightGauge for reports! Love the integration with Microsoft Teams for live reactions **What do you dislike about Simplesat?** Nothing - Really. Things I want to see show up are already deployed or will be very soon. **What problems is Simplesat solving and how is that benefiting you?** Our ticketing system auto sends a survey to everyone we interact with. This helps ensure we are meeting our clients needs quickly and easily. We use the NPS Score to connect with our primary contacts to ensure the content we are delivering is exceeding their expectations and we have a pulse on how our relationship is doing. We even recently started doing in-house surveys to see how our employees are doing. We are keeping techs up to date with the latest feedback from our clients with Positive Surveys posting live to Microsoft Teams ### 15. A simple, easy to use satisfaction and NPS tool **Rating:** 5.0/5.0 stars **Reviewed by:** Lee R. | Co-Founder, Senior Product Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2021 **What do you like best about Simplesat?** The simplicity of the interface and experience. Being able to quickly throw together a survey to send out to our customers is what made us choose this product. We tried others and tried some built into our service desk, but the simplicity of this took the lead. Being able to take our customer lists from the other products we use and send time-based NPS surveys in an easy manner is almost second to none. The support is top-notch with super quick replies, suggestions on how to achieve what we want to achieve and open and honest feedback on their roadmap. **What do you dislike about Simplesat?** For our use case, there isn't much of anything that I can think of that we dislike. **Recommendations to others considering Simplesat:** If at all you need any help or suggestions on how to accomplish what you need to do, flick their support team a message and you'll quickly get an answer, often from one of their founders which gives that feeling that they're interested in helping you **What problems is Simplesat solving and how is that benefiting you?** Getting an overall view of how our customers are feeling about us both for our support levels, but also at random times throughout the entire year using an NPS score. We email every customer, at random, a max of 3 times a year asking how they rate us. We find this the best way as we aren't asking directly after giving good support, delivering a feature they've been waiting for, or anything other things may skew their rating ### 16. The name contains "simple" for a reason. Simple, but great **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher F. | IT Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2021 **What do you like best about Simplesat?** Simplesat is a simple tool that you can integrate into everything with ease. It's easy to configure and you will get very good results. Their support is very responsive even though I'm pretty sure we're in different timezones. And the simple price model is something that stands out on the market. **What do you dislike about Simplesat?** I'm integrating Simplesat into a ITSM tool called Freshservice and the application does not support the add-in as such, so I have to copy the code from Simplesat. A full integration would have been nice but integrating the code is working really great. **Recommendations to others considering Simplesat:** It's the best tool on the market for the price. I was pleasantly surprised when I started using it. I believe I had 2 weeks trial period and was not in doubt when it was done. So go for the trial period and try it out yourself. **What problems is Simplesat solving and how is that benefiting you?** We use Simplesat as a satisfaction survey given that our ITSM tool only could handle one question. We were curious and needed to know a bit more when our users submit a survey. But as the code is easy to use I also started to integrate to other areas of our ITSM tool where I would want feedback from our users. ### 17. Straightforward, easy to integrate **Rating:** 5.0/5.0 stars **Reviewed by:** David S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2021 **What do you like best about Simplesat?** It was easy to integrate the system with Autotask, to allow clients to rate our service at any interaction without separate emails, which was important to us. **What do you dislike about Simplesat?** Occasionally the user interface isn't clear around the integrations--is it active or not? Will a change reset the integration or not? Overall it's been improving, it was a few months ago when we first configured it. **What problems is Simplesat solving and how is that benefiting you?** Instant feedback when technicians are doing something right or wrong and clients are happy or unhappy. Integration with Autotask means we don't have to guess which client, ticket, or technician was rated, and we can easily push the feedback visibly into Microsoft Teams now as well. Individual tickets get updated with rating details, so we aren't tied to the Simplesat site for review. ### 18. Very good platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2021 **What do you like best about Simplesat?** The configuration with zendesk platform use **What do you dislike about Simplesat?** The sistem to perform reports by agents and customers **What problems is Simplesat solving and how is that benefiting you?** With Simplesat I track directly the reviews from the clients. The platform brings me the benefit to view the options that we have to offer a better service ### 19. Excellent product for measuring customer satisfaction **Rating:** 4.5/5.0 stars **Reviewed by:** Alison W. | Service Management Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2021 **What do you like best about Simplesat?** The support from SimpleSat is always great and I know I can get the answer quickly either from help articles or from the speedy response on live chat. Everyone is really friendly, helpful and knowledgeable and makes using the product a breeze! It's allowed us to quickly share customer testimonials to our website and reward our staff internally. **What do you dislike about Simplesat?** The only thing that would get it closer to a 10 is some of the reporting functionality and ability to add notes to each individual feedback. However, even in the last 6 months more has been added so I am confident SimpleSat is in a good place to develop! **Recommendations to others considering Simplesat:** Use the support and don't be afraid to ask questions as the team is fantastic! **What problems is Simplesat solving and how is that benefiting you?** Our previous solution was slow and had very low response rates, it was very difficult to get data from and took a long time to generate league tables and reporting. SimpleSat completely solved this problem and allowed us to get a live view of our customer satisfaction, at risk accounts and performance of individuals. ### 20. Simplesat review **Rating:** 5.0/5.0 stars **Reviewed by:** Jay H. | Owner **Reviewed Date:** May 28, 2021 **What do you like best about Simplesat?** It is effortless to use but has enough features and options for us. **What do you dislike about Simplesat?** There really is not anything that we dislike. **What problems is Simplesat solving and how is that benefiting you?** We originally got it to drive Google reviews when we closed tickets in Connectwise. Users are not clicking through to leave the Google review, but we do get feedback we can use on our website. We also know when we get the red frown, we need to get on the phone and contact the client. ### 21. Great survey tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Sandra N. | C, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2021 **What do you like best about Simplesat?** We've been working with Simplesat for almost 2 years now. Since the beginning I was impressed with the ease of implementation and of use, the Zendesk integration, the quick and helpful responses from support & amazing communication in general. Not to mention the constant updates and improvements to the solution. **What do you dislike about Simplesat?** The analytics dashboard was not super complex to begin with, but it's being continuously improved. **What problems is Simplesat solving and how is that benefiting you?** Simplesat is one of the best ways to to take the pulse of the customers and in the end offer them a great experience. Simple, yet super effective! **Official Response from Meg de Leon:** > Hey, Sandra. WOW!!! Thank you so much for this feedback! It's been a pleasure to serve you so far. You know us too well, yes, we are continuously improving. πŸ’š If you have any questions or ideas on how Simplesat could be more valuable for you, please don't hesitate to let us know. We'd love to hear them! ### 22. Quick to setup, easy to use, excellent and responsive support! **Rating:** 5.0/5.0 stars **Reviewed by:** David S. | Technical Quality Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2020 **What do you like best about Simplesat?** The simplicity in setting up and deployment the solution was fantastic. It took little to no effort to get something usable and presentable created with the platform. The integration the platform has with our RMM platform Connectwise Manage is excellent and allows us to better use the data we are getting from Simplesat. The support team is extremely knowledgeable, helpful, and responsive, and they have built a very thorough Knowledge Base with heaps of information that's been able to answer pretty much every question I've had. **What do you dislike about Simplesat?** Survey visual design customization is a bit limited but is being worked on. **Recommendations to others considering Simplesat:** Don't be afraid to ask their support for help. There are a lot of features available that haven't been built into the administration area yet but can be done for you by their support team **What problems is Simplesat solving and how is that benefiting you?** Simplesat is allowing us to build a dataset that tells us how happy the people we support are with our service. Before having this ability, we could only gather this data from our customer contacts, who didn't necessarily gauge how the company as a whole felt. Having this dataset allows us to focus on the specific areas we want to improve and build upon to become a better service provider for our clients. ### 23. Attractive Emoji took all your attentions **Rating:** 5.0/5.0 stars **Reviewed by:** Ethan Z. | Associate e-Marketer & Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2021 **What do you like best about Simplesat?** Emojis idea is working at his best, Instead text it take more attention to click on emojis **What do you dislike about Simplesat?** Still missing auto fetching email address and name from Gmail All the time customer need to write it by own.... if this can be done that would be AWESOME **Recommendations to others considering Simplesat:** We like their presentation **What problems is Simplesat solving and how is that benefiting you?** They are very responsive, Whenever i faced any technical or non technical issue , they were on time and help me out as much as they can ### 24. Simplesat has given us insight and actionable data that we've never had before. **Rating:** 5.0/5.0 stars **Reviewed by:** Wade W. | CEO / CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2021 **What do you like best about Simplesat?** Very easy to use for end users. We've used other products in the past and rarely got responses. We get a fairly good response now. **What do you dislike about Simplesat?** Not much. Can't think of anything actually. Maybe that it's not free? :) **Recommendations to others considering Simplesat:** Highly recommended to at least try and compare. We did and no regrets. **What problems is Simplesat solving and how is that benefiting you?** Better finger on the pulse of our service, and have customers feel they'll being listened to. We respond personally to any neutral or negative reviews. ### 25. We switched to Simplesat from another product what an awesome decision **Rating:** 5.0/5.0 stars **Reviewed by:** Eric S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2021 **What do you like best about Simplesat?** It was a better value than what we used before and the onboarding was flawless. They even imported our data from the other product. **What do you dislike about Simplesat?** Nothing - its a great product -c our clients love to see the friendly thumbs! **Recommendations to others considering Simplesat:** Clever clean product, backed by a fun team - a great value - easy to implement and to manage! **What problems is Simplesat solving and how is that benefiting you?** Client Feedback - the metrics and insight are great - huge morale boost for our techs ### 26. Exceptional Customer Service, always ready to assist. **Rating:** 5.0/5.0 stars **Reviewed by:** Ozzy G. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2020 **What do you like best about Simplesat?** I can always chat or speak with someone at SimpleSat. They allow you to set up appointments for a zoom meeting. The product is truly customer-centric and easy to use. Integration with Zendesk is goo and allows you to use place holders to create filters. These place holders send data to simple sat and add a layer of data. **What do you dislike about Simplesat?** I don't dislike the SimpleSat as you can tell from my previous comment. I would recommend being able to filter by the question where you can see NPS score by question. **What problems is Simplesat solving and how is that benefiting you?** We are not able to see how our agents are doing real-time in their interactions with customers. It therefore has given us insights on areas of opportunity and where we are excelling. This provides us the ability to cheer on our agents. ### 27. Amazing Feedback Collection Tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2021 **What do you like best about Simplesat?** We've been working with SimpleSat for about a year and a half! The tool is super user friendly and intuitive. Our team uses it primiarily to collection CSAT for customer interactions and most recently, we also worked with the team to migrate some of our NPS collection. Since using SimpleSat our CSAT response rate has sky rocketed thanks to how visual everything is for the customer. The team is also super responsive and helpful whenever we have any issues. Would highly recommend looking into SimpleSat if you're looking for a new tool. **What do you dislike about Simplesat?** There are a few minor things that I would enhance: the dashboarding and ability to have more customizable options with the actual survey page. Slack integration could have more options/control to fit the use case of what we actually need displayed. **What problems is Simplesat solving and how is that benefiting you?** CSAT and NPS collection that will integrate with our help desk. We've seen higher response rates! ### 28. An excellent platform with a bright future **Rating:** 5.0/5.0 stars **Reviewed by:** Austen S. | Solutionist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2021 **What do you like best about Simplesat?** Simplesat has a highly competent staff which have always been helpful. Elliot is great! **What do you dislike about Simplesat?** Some features have had quirks which were initially a stumbling block for us, but have since gotten easier to deal with (ie. email insights - fixed) **What problems is Simplesat solving and how is that benefiting you?** We have developed real insight into our customers satisfaction levels - an understanding of what customers like and have some ideas for what to encourage our technicians to shoot for. **Official Response from Meg de Leon:** > Hey, Austen! Thank you so much for the amazing feedback! We're always here for you especially our support team for anything you might need. If you happen to have any concerns in the future, you know how to reach us πŸ˜‰. If you have suggestions or future ideas, we're all ears! πŸŽ‰ ### 29. Brilliant Customer Satisfaction Reporting Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2021 **What do you like best about Simplesat?** Great tool for taking surveys from customers that is very simple to integrate, use and navigate through. Their customer service is very responsive and helpful. **What do you dislike about Simplesat?** There's nothing that comes to mind as unfavorable. **What problems is Simplesat solving and how is that benefiting you?** Minor integration issues that have been resolved very quickly. Their customer service is very good and responsive when it comes to issues like this. ### 30. The product has always met expectations. **Rating:** 5.0/5.0 stars **Reviewed by:** Angus G. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2021 **What do you like best about Simplesat?** Good, simple feature set. Accurate support and feedback. Good integrations. Quick response. **What do you dislike about Simplesat?** I haven't experienced any issues with the product. I have used this in multiple organisations for the same purpose and have always had a good experience. I have also been using the product from very early on in their journey. **What problems is Simplesat solving and how is that benefiting you?** Routine CSAT grading for closed tickets. Customer sentiment. Agent performance. Project closure NPS. ### 31. Necessary Tool to help keep your customers happy (and renewing)! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2021 **What do you like best about Simplesat?** Simplesat is easy to use. They also have an amazing Support team **What do you dislike about Simplesat?** There is nothing particular that I dislike about Simplesat. Maybe a request - add the ability to send emails from the tool OR a way to have a deeper integration with HubSpot so I can see who is responding to the surveys (once they click on the email). **What problems is Simplesat solving and how is that benefiting you?** We use Simplesat to conduct our customer health surveys (NPS & CSAT) and tool is great! Questionnaire is super configurable and easily integrates into our hubspot tool. Additionally, the support I've received is amazing - Hannah usually responds with answers to my questions in minutes. I definitely recommend Simplesat for anyone looking to conduct customer surveys! ### 32. Amazing client experience - I wish all companies could offer this level of professionalism **Rating:** 5.0/5.0 stars **Reviewed by:** Ben S. | D, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2021 **What do you like best about Simplesat?** The communication with the team was really quick and questions resolved quickly, even when they were complex **What do you dislike about Simplesat?** I love it all so far. The service is amazing. **What problems is Simplesat solving and how is that benefiting you?** NPS is a PIA - This is a elegant solution with complex options made simple ### 33. Quick Responses from Customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2021 **What do you like best about Simplesat?** Integrations with Brightgauge and Connectwise have made this tool invaluable **What do you dislike about Simplesat?** I wish there was a way to upload our own images for responses, or more icons to choose from. **What problems is Simplesat solving and how is that benefiting you?** This product allows us to get quick and therefore more accurate responses from our customers on their services, which allows us to make more meaningful changes to our business. ### 34. SimpleSat **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2021 **What do you like best about Simplesat?** We use Simplesat with Autotask PSA and it works great. **What do you dislike about Simplesat?** We wish we had the ability to modify the look and feel to more degrees than we currently do. **Recommendations to others considering Simplesat:** If you want something lightweight and easy to implement this is the CSAT for you. **What problems is Simplesat solving and how is that benefiting you?** Customer relation and service related issues. ### 35. Great versatile survey platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2021 **What do you like best about Simplesat?** Easily customisable, can set up a range of different survey types and completely customise each one, all while still getting a very personalised result. **What do you dislike about Simplesat?** Can be tricky changing a survey setup down the road, through their helpdesk is great for this. **What problems is Simplesat solving and how is that benefiting you?** Lack of Client response is the problem we are trying to solve. The modern and interactive icons and layout help with this. Originally we had great response uptake. Also wanting better reporting, for overall summary the reporting widgets are great, but more interactive analytics would help. ### 36. Super easy , super fast setup **Rating:** 4.5/5.0 stars **Reviewed by:** Ben F. | Chief Technologist - We help Attorneys, Doctors, Construction and Financial Service Firms , Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2020 **What do you like best about Simplesat?** Setup was very easy to walk through and integrate with our CRM, we were up and running in just about an hour or so. **What do you dislike about Simplesat?** So far everything is working as described. One thing I did not 'see' on the site before we signed up was the integration links for facebook/google etc. So we were super happy to see those were already there. **Recommendations to others considering Simplesat:** If you are looking for CSAT and in the MSP space, you must at least try this one. It has everything you should need and integration is perfect. **What problems is Simplesat solving and how is that benefiting you?** We needed a new CSAT tool to track our technicians and customers experiences. We tie their reviews as part of their bonus package so its important to have trends and history easily available. ### 37. Great product with even better customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Meir G. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2020 **What do you like best about Simplesat?** The little emoji guys in the survey make me happy **What do you dislike about Simplesat?** nothing...Except this survey, its demanding I write more letters when I have nothing to say, and come to think of it it was a real pain to login here and create an account just to leave feedback. And the verification email got stuck in spam. Simplesat rocks, this G2 survey sucks. Kind of confused why you dont use your own survey system **What problems is Simplesat solving and how is that benefiting you?** The option for more than one positive review allows more room for those who are not absolutely thrilled, like the users who resolve their own issue right after putting in a ticket, they might want to choose the best option because nothing was done by us but they will still choose positive. ### 38. Simplesat is one of our favorite vendors **Rating:** 4.5/5.0 stars **Reviewed by:** Kenny R. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2020 **What do you like best about Simplesat?** If you don’t have a source for client feedback you are missing a major tool in your business. Simplesat is one of our favorite vendors. We migrated over from a previous platform and we could not be any happier. Our client response rate is extremely high and accurate. The interface is incredibly easy to understand and navigate. The dashboard is very informative. We have instant feedback on our clients. It is great to see the comments they have regarding our staff. Getting alerts on anything less than green is critical to any business. We get instant alerts which allow us to contact the client immediately and proactively. Quick response is the key to great client service business. **What do you dislike about Simplesat?** Dashboard does not auto refresh when displayed on central screen. **What problems is Simplesat solving and how is that benefiting you?** Accurate client satisfaction scoring ### 39. Happy customer **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin L. | Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2020 **What do you like best about Simplesat?** As a busy small business owner/lawyer with no web skills, having SimpleSat on my team helps me sleep at night. The Simple Sat team is extremely responsive, and has developed an elegant way to quickly and easily recieve and review customer feedback. I have recommended Simple Sat to a few of my lawyer friends and they are extremely happy with the service as well. I could not imagine using a different client feedback service. **What do you dislike about Simplesat?** I've had a great experience thus far, can't think of any dislikes. **Recommendations to others considering Simplesat:** If you want an excellent customer interaction service, look no further. **What problems is Simplesat solving and how is that benefiting you?** Just being able to get quick and honest customer feedback has helped my law practice tremendously. ### 40. Fits the bill perfectly for our feedback needs **Rating:** 5.0/5.0 stars **Reviewed by:** Tim C. | President, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2020 **What do you like best about Simplesat?** It's simple for both our clients and us. Because of this, the clients are more likely to respond, and we can more easily use the feedback to improve our services. **What do you dislike about Simplesat?** Nothing to dislike. It would be great if we could send quarterly surveys with a few more questions. **Recommendations to others considering Simplesat:** I would not hesitate to recommend Simplesat if you are a user of Autotask/Datto PSA. **What problems is Simplesat solving and how is that benefiting you?** none ### 41. Very Happy :) **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2020 **What do you like best about Simplesat?** Looks fantastic on the client side, and on the dashboards. So easy to use. It's a great value for the price, which made the decision easier to go with them. Support is responsive, and development is always working on improvements. **What do you dislike about Simplesat?** PDF reporting would be nice for clients. However, they do sync everything with the PSA (Autotask in our case), so I have built reports in there which work great. **What problems is Simplesat solving and how is that benefiting you?** I really wanted something that looked great for the clients, and it definitely fits the bill. Also, the fact that it will write-back survey results to Autotask has been great. It's fantastic being able to use the data in different ways in both the Simplesat app and Autotask.This gives us more flexibility. Plus, we have the results go to a Teams channel via Zapier to reduce email notifications. ### 42. Awesome Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jason N. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2020 **What do you like best about Simplesat?** We use Simplesat for customer satisfaction surveys. We love it. It's really easy to use, support is fantastic, and they listen to the desires of their clients. We asked for some customization to the tool to write back to Connectwise and they built it out pretty quickly. Made our reporting much easier. Support is extremely quick to respond via chat and always helpful. **What do you dislike about Simplesat?** wish it had more granular administrative control **What problems is Simplesat solving and how is that benefiting you?** Tracking customer satifaction for our engineering teams. Testing multi-question post project surveys now. ### 43. Very easy to configure and integrate. **Rating:** 5.0/5.0 stars **Reviewed by:** Marty L. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2020 **What do you like best about Simplesat?** Great staff and Great product/support!!! **What do you dislike about Simplesat?** Nothing. Very good product, support very responsive **Recommendations to others considering Simplesat:** Easy to install and use. Good reporting **What problems is Simplesat solving and how is that benefiting you?** Response rate and publishing results. Easy integration with Bright Gauge and early results show 40%+ response ### 44. We've had SimpleSat for over a year and it's been incredible to get that kind of real-time feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2020 **What do you like best about Simplesat?** The ease of use, the reporting on trends, and that we can add links to get reviews on social media as well **What do you dislike about Simplesat?** No complaints, it's reasonably priced and their service is amazing **What problems is Simplesat solving and how is that benefiting you?** We were able to get real-time feedback, which we couldn't do before. We've been able to identify clients that need our help to solve problems. ### 45. Thoroughly Pleased with SimpleSat. **Rating:** 4.5/5.0 stars **Reviewed by:** Devin P. | Engineer, Central Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2020 **What do you like best about Simplesat?** Simple to setup, simple for customers to provide feedback, and the cost vs. functionality is fantastic. **What do you dislike about Simplesat?** The only thing I can possibly think of would be the addition of the ability to edit surveys (when it's attributed to the wrong internal resource, or when the client says they clicked on the wrong response etc.) **Recommendations to others considering Simplesat:** Go for it! **What problems is Simplesat solving and how is that benefiting you?** We made the move from SmileBack to SimpleSat and reduced our cost by about 80%. ### 46. Simple, Perfect CSAT Measurement tool for our MSP **Rating:** 5.0/5.0 stars **Reviewed by:** Jim S. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2019 **What do you like best about Simplesat?** There is a lot to like about SimpleSat. Overall, I would say that the product hits EXACTLY the right features and needs of a service based business without getting bogged down in the technical. As a business owner, I want to be certain that we're consistently delivering a helpful, friendly and efficient user experience. SimpleSat, and its integration into our CRM, makes that possible. Within an hour of running through the setup wizards, I had a contact synchronization set, tickets setup by owner, then by shared resource, then by most time, I was able to quickly and easily embed the surveys into our CSAT ticket process and I was able to export survey results to our BI dashboard system (brightgauge). The entire way through the process, I was able to work with the actual devs and senior engineers and the whole process was simple and straightforward. We were able to fully utilize the other advanced features quickly as well. Documentation was solid and clear and any snafu we ran into we had answered within a few hours. The reason we chose Simplesat was because it not only had the CSAT component, but the all important Net Promoter score as well. With the customer sync, we're also able to really see who is interacting with us and who we need to get feedback from. **What do you dislike about Simplesat?** For the most part, while the feature set right now is slightly more limited than some other competitors, that may be a turn off for other MSP's or service orgs looking for a full solution. For us, however, the simplicity was the key selling point. Some other users may not prefer to reach out via chat or ticketing and prefer a support call. But I'm not sure that's an option yet. For us, while important, it's not mission critiical **Recommendations to others considering Simplesat:** Learn about NPS and how important it is to your business. Also, get a demo of the competing products. SimpleSat really has the UI nailed down and ready to rock. **What problems is Simplesat solving and how is that benefiting you?** We have real visibility into our customer support interactions. Also, the power of the Net Promoter Score vs. any other method of tracking customer satisfaction. It's well benchmarked and clear and offers significant benefits over traditional CSAT scores. ### 47. Simple, Easy, Custumizable Surveys! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2019 **What do you like best about Simplesat?** I like that you can fashion your survey to fit your needs and then embed it in email and on web sites. **What do you dislike about Simplesat?** Getting access to the responses to secondary questions is not as easy as I would like, but it works. **Recommendations to others considering Simplesat:** We tried to copy a survey our organization had been using for years. It worked. We got access to the data. But we were not really getting any more responses. Once we followed the recommendations from SimpleSat, we switched to a single-question survey. Now, our users are more willing to share their thoughts and will respond quickly to our requests for input. **What problems is Simplesat solving and how is that benefiting you?** Our clients love being able to click on an emoji to express how they're feeling. Once they realized it was a single-question (which is optional) survey, we actually got three times as many surveys per day! ### 48. SimpleSat helped us get an exponentially higher rate of customer feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua P. | vCIO / Cybersecurity, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2019 **What do you like best about Simplesat?** By integrating into Autotask with clean, simple to click icons for satisfaction scores, SimpleSat lives up to its name. Compared with our previous feedback survey, SimpleSat took our feedback % from less than 1% to over 40%. That's monumental and gives us a MUCH better pulse on our customers. **What do you dislike about Simplesat?** Nothing. It's been great, easy to implement and totally effective. **Recommendations to others considering Simplesat:** Implement and use it. Can give you actionable information right away. **What problems is Simplesat solving and how is that benefiting you?** Getting more frequent customer feedback and giving us meaningful leading indicators to know how our support team is doing. We can respond immediately to dissatisfied customers and track satisfaction metrics against other KPI (such as utilization, # of tickets, etc.) to learn how and whether different workloads impact customer satisfaction. ### 49. Best change for culture! **Rating:** 5.0/5.0 stars **Reviewed by:** Theresa (Tree) K. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2019 **What do you like best about Simplesat?** Everything. Simplesat is very easy to integrate with Autotask and in our email signatures. We love how simple it is to use, quick for our clients, and the transparency of the dashboards. The staff are all amazing and FAST! Fun icons too! **What do you dislike about Simplesat?** There is NOTHING we dislike. Beyond happy. **Recommendations to others considering Simplesat:** If you are considering - stop here. We did our research for a long time and this was the best decision made. **What problems is Simplesat solving and how is that benefiting you?** We needed to boost our internal team culture. Simplesat allowed us to get transparent feedback in a way that motivates the staff. We have taken the "feeling" out of how we are doing and are able to add real metrics to it. ### 50. Easy to install and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Purity O. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2019 **What do you like best about Simplesat?** Simple sat is a very nice platform to use and very easy to install. It is very good for assessing customers satisfaction.There is a wordpress feature on simple sat that allows us to post the customers feedback directly on our website and there inviting in more customers. Therefore in as much as it is helping us the customers satisfaction rate, it is also allowing us to use their feedback to attract customers. **What do you dislike about Simplesat?** Simple sat has a scale that does not have enough scale ratings. I feel if the scale would include more ways to rate then it would be way better and effective. Otherwise no complaints. **Recommendations to others considering Simplesat:** Do you want to know how your customers feel about your services? then simple sat is the way to go. Its very easy to install very easy to use and will help you improve your customers satisfaction by allowing the customers to rate your services and in turn you can work on how to better them. **What problems is Simplesat solving and how is that benefiting you?** Simple sat is helping us to get feedback from our customers on our products and therefore come up with strategies to seal our loopholes and therefore improve our company. ## Simplesat Discussions - [In what ways are companies leveraging SimpleSat for LeadGen and Sales?](https://www.g2.com/discussions/13466-in-what-ways-are-companies-leveraging-simplesat-for-leadgen-and-sales) - 1 comment, 1 upvote - [What is CSAT in customer service?](https://www.g2.com/discussions/what-is-csat-in-customer-service) - 1 comment - [What is simplesat?](https://www.g2.com/discussions/what-is-simplesat) - 1 comment - [View Simplesat pricing details and edition comparison](https://www.g2.com/products/simplesat/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+14%3A56%3A17+-0500&secure%5Bsession_id%5D=d37df0fe-5147-47c0-84b5-cdccbc508672&secure%5Btoken%5D=07f8cc64ae08123ecdd1e352ceb32ef076946ca4093beb0a89354931637c8bca&format=llm_user) ## Simplesat Integrations - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - [EasyVista Service Manager](https://www.g2.com/products/easyvista-service-manager/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [Gladly](https://www.g2.com/products/gladly/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Simplesat Features **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **System Management** - Security - System Monitoring ## Top Simplesat Alternatives - [Nicereply](https://www.g2.com/products/nicereply/reviews) - 4.5/5.0 (423 reviews) - [AskNicely](https://www.g2.com/products/asknicely/reviews) - 4.7/5.0 (1,029 reviews) - [Glassbox](https://www.g2.com/products/glassbox/reviews) - 4.9/5.0 (788 reviews)