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Compare Simplesat and SmileBack 
At a Glance
Market Segments
Small-Business (58.8% of reviews)
Small-Business (75.0% of reviews)
Entry-Level Pricing
$119.00 Per Month
$219.00 0 NA MONTH
Simplesat
Star Rating
(161)4.8 out of 5
Market Segments
Small-Business (58.8% of reviews)
Pros & Cons
Entry-Level Pricing
$119.00 Per Month
Free Trial is available
Browse all 4 pricing plansSmileBack
Star Rating
(34)4.8 out of 5
Market Segments
Small-Business (75.0% of reviews)
Pros & Cons
Entry-Level Pricing
$219.00 0 NA MONTH
Browse all 5 pricing plansSimplesat vs SmileBack
When assessing the two solutions, reviewers found SmileBack easier to use. However, reviewers felt that the products are equally easy to set up and administer, and both vendors make it equally easy to do business overall.
- Reviewers felt that SmileBack meets the needs of their business better than Simplesat.
- When comparing quality of ongoing product support, reviewers felt that Simplesat is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of SmileBack over Simplesat.
Pricing
Entry-Level Pricing
Simplesat
Standard
$119.00
Per Month
$109 per month, billed annually
- 5 users
- 1k monthly responses
- Unlimited surveys
SmileBack
16-20
$219.00
0 NA MONTH
NA
- Unlimited reviews Automated alerts Client reports Agent performance analytics Website widget Use reviews in marketing More and more integrations White glove onboarding service Chat, phone & email support
Free Trial
Simplesat
Free Trial is available
SmileBack
Free Trial is available
Ratings
Meets Requirements
9.3
107
9.6
29
Ease of Use
9.6
107
9.8
29
Ease of Setup
9.3
99
9.3
24
Ease of Admin
9.5
97
9.5
24
Quality of Support
9.9
98
9.4
26
Has the product been a good partner in doing business?
9.7
91
9.7
22
Product Direction (% positive)
9.3
100
9.6
29
Features by Category
Generative AI
7.2
12
Not enough data
6.9
12
Not enough data
Survey Management
9.2
72
9.5
22
9.3
73
|
Verified
Not enough data
9.3
74
|
Verified
9.8
22
|
Verified
9.5
73
|
Verified
9.6
20
|
Verified
Process Management
9.3
72
|
Verified
9.4
21
|
Verified
9.3
62
9.4
20
9.3
71
|
Verified
9.5
21
|
Verified
9.2
68
9.4
20
System Management
9.2
68
|
Verified
9.1
17
|
Verified
9.1
61
Not enough data
Categories
Categories
Shared Categories
Simplesat and SmileBack are categorized as Enterprise Feedback Management
Unique Categories
Simplesat has no unique categories
SmileBack has no unique categories
Reviews
Reviewers' Company Size
Simplesat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SmileBack
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
41.8%
Computer Software
9.8%
Computer & Network Security
9.8%
Financial Services
5.2%
Consumer Services
3.3%
Other
30.1%
Information Technology and Services
78.1%
Computer Software
6.3%
Consulting
3.1%
Telecommunications
3.1%
Retail
3.1%
Other
6.3%
Discussions
In what ways are companies leveraging SimpleSat for LeadGen and Sales?
1 Comment
CB
Hi Joshua! A bit of a delayed response here but better late than never I hope. 😅
I wouldn't really view Simplesat as a leadgen or sales tool. Especially a...Read more
What is simplesat?
1 Comment
HL
Simplesat is a fun and easy way to collect CSAT (Customer Satisfaction), CES (Customer Effort Score), and NPS (Net Promoter Score) feedback. Collect...Read more
What is CSAT in customer service?
1 Comment
SJ
CSAT measures the degree to which a product/service meets Customer Experience. So in the context of customer service, CSAT Determines how many of your...Read more
SmileBack has no discussions with answers
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