Sequence Reviews & Product Details

We really like the flexible UI and billing engine, which stood out compared to the legacy systems we had tried before. The no-code dashboard and modern design make it so much easier to adjust pricing for our custom contracts. The team provided excellent support during onboarding, and since switching to Sequence, we've saved 28 hours on our monthly billing runs—down from 30 originally. Review collected by and hosted on G2.com.

We don’t have any complaints and are looking forward to the upcoming features. Review collected by and hosted on G2.com.

Our team switched over to Sequence to manage our billing and invoicing after being with another vendor, and found that Sequence was better suited to our pricing model. What really stood out to us was how well it can handle all of our custom contracts across the business. We’ve also really appreciated how supportive the Sequence team has been. Having a dedicated implementations manager and engineering DRI for support has helped us to onboard in one month. Review collected by and hosted on G2.com.

I can’t say I have any complaints. The implementation was smooth, and we’ve always felt well-supported. Review collected by and hosted on G2.com.

They've provided us with a straightforward way to setup our various pricing plans in an invoicing tool. The way that they setup pricing means we have a lot of flexibility with how we price for each of our customers (eg. flat monthly fees, prices per transactions, % fees, capped fees).

It's easy to review invoices before sending them out or to bulk send once they've been reviewed.

Integration with Xero means that we can keep track of what has been paid and what hasn't, and this information automatically marks invoices in Sequence as paid/unpaid.

Automatic chaser emails go out for unpaid invoices which is useful.

Sequence has been very open to feedback, and features that we've wanted have generally been quick to materialise. Review collected by and hosted on G2.com.

Any of the issues we have encountered have been addressed by the Sequence team very quickly. They're very open to feedback and quick to improve the product based on the use cases that we have come across. Review collected by and hosted on G2.com.

The dashboard UI is really nice, like second to none. Our team had subpar experiences with legacy billing platforms and Sequence is a refreshing departure with their modern design and interface. It's actually one of the nicest tools to use across our ops tech stack today Review collected by and hosted on G2.com.

Our custom FX scenarios did require some back and forth with the Sequence team to figure out the optimal way to model the pricing in our data model, but the team were very helpful in finding a solution quickly. Review collected by and hosted on G2.com.

One of the standout features of Sequence is its capability to automate the billing cycle from deal closure in HubSpot to invoicing, liberating our finance team from manual data entry and coordination hassles. This integration allows our team to focus more on strategic tasks rather than operational logistics. Moreover, the professional and clear invoices that Sequence generates have substantially elevated our brand's appearance and customer perception. Review collected by and hosted on G2.com.

We experienced a minor hiccup during our initial setup which momentarily disrupted our workflow. However, the support team at Sequence was quick to address and resolve this issue, showcasing their dedication to customer service and operational excellence. Review collected by and hosted on G2.com.

We did a pretty extensive evaluation of all the major billing solutions and Sequence stood out in two key areas. First, the billing engine offered the flexibility we need for our highly complex contracts. Second, the overall ease of use of the UI stood out compared to other billing players we tried. Review collected by and hosted on G2.com.

We’re still relatively new to using Sequence Review collected by and hosted on G2.com.

Ability to deliver tailored solution across multiple clients. Review collected by and hosted on G2.com.

It's great. There are product features in development based on feedback - so no complaints. Review collected by and hosted on G2.com.

The UI and finance dashboard is extremely nice to use. We looked at many billing players but found them to be quite complicated and not well suited to our referral pricing model. The Sequence team were very hands on with making sure we had all of the support we needed, but once we got into the product there was very little guidance needed - the workflow from contract to invoice extremely smooth. Review collected by and hosted on G2.com.

Nothing yet, very happy with the product flow and continued customer support offered by Sequence, eager to see what else is shipped over the coming months. We've heard some things about revrec and advanced reporting which will be very useful to us. Review collected by and hosted on G2.com.

The speed at which the Sequence team ships new features to the platform. Since we onboarded in 2022, we have seen Sequence transform into a best-in-class revenue collection platform. We also greatly appreciated the quick action on many small features we requested throughout our journey. We committed to a 3-year term following our first year as we want to ensure Sequence is vocal part of our growth journey at Konfir. It's very easy to get set up with and use to drive our billing cycles. Review collected by and hosted on G2.com.

Sequence is a new platform and we have some complex edge cases that the system can't yet solve for. These are slightly beyond the scope of what the system was intended for. The team is always willing to work through these new use cases with us to find solutions, and are very transparent about their future roadmap. Review collected by and hosted on G2.com.

The dashboard UI is great, made it easy for us to set-up our customers’ billing schedules with lots of flexibility built into the product. Also gives great visibility of our products and prices for everyone from sales to finance.

Want to also give a quick mention to the Sequence team’s help and dedication throughout the onboarding process. Review collected by and hosted on G2.com.

Once we implement more usage based pricing into our product it will be good to see the full benefits of Sequence. Review collected by and hosted on G2.com.