Although Sequence is relatively new to the billing, CPQ, and AR space, they've been thoughtful and intentional about how they're building the product. They actively listen to customer feedback, iterate quickly, and consistently ship meaningful improvements. Rather than overpromising or chasing short-term wins, the team is focused on building the right solution for the long term. That customer-first mindset and strong product velocity have given me confidence that they're creating a platform that will continue to improve as they scale.

We moved from Stripe Billing, which handled payments fine but couldn't manage the contract complexity we needed. Our customers are on different billing frequencies, and seat changes need to be prorated and charged accurately in real time. Sequence handles that through its API, so upgrades and downgrades get captured as they happen rather than reconciled manually at quarter end.

The thing that’s stood out the most for us is how much of our quote-to-cash process is now in one place. Our pricing is usage-based and fairly involved, but Sequence handles it without us having to develop a bunch of workarounds. Building quotes using the CPQ module is intuitive, e-signature is built-in, and once a deal gets signed the billing schedules and invoices follow on naturally. It’s a smooth process from quote to payment.