I run finance at AiPrise, and we price identity and compliance checks on usage, with a minimum commitment and volume tiers that vary by customer. On Stripe Billing I was working that out by hand every month. Sequence models that in billing schedules, so usage events come in through the API and the invoice builds itself. A signed quote turns into the billing schedule, and sent invoices sync across to Rillet so I'm not re-keying anything into our accounting system. Stripe stays as our payment processor for collection and HubSpot holds the customer side, so it fits into the stack we already run. The team also listens to feature requests and acts quickly: we asked for PO numbers on sent invoices and bulk actions on drafts, and both have since shipped. They've been a real partner on how we price too. A lot of our customers commit to spend upfront and draw it down over the year, and the team has worked through that model with us directly and is building deeper native support for.

I handle all of our day to day invoicing and billing, and Sequence has helped automate this process entirely. Setting up schedules for co-termed agreements is now much more simple, and invoices are always generated timely and accurately. One thing that I like is that I can add a PO number or attach a PDF before I send (or even update non-numeric fields on sent invoices, such as the customer billing address). It's great that we have both QuickBooks and HubSpot connectors feeding into Sequence, so that our payments, invoices, and customer records can all stay in sync. Whenever I have a question, the team gets back to me very quickly as well.

The customer service. Our billing is complex with high volume, unique terms per customer, and the Sequence team treats that as their problem to solve. We get quick responses from people who know our account, and they stay with an issue until it's fixed