Resolver Reviews & Product Details

Resolver allows for us to be able to document the entire life cycle of a security or emergency related event. It starts from the ability to create and dispatch an officer on an activity and record all relevant information. If the event warrants additional action like an incident report to be completed, the system has the workflow available to transfer all data from the activity to that report and the ability to capture any additional information or documentation as well. It makes case management so much easier! Review collected by and hosted on G2.com.

I don't have much to dislike. I will say, if you wanted to make changes to your forms or how they are collecting information, it isn't something you can easily do unless you are somewhat skilled from a technical stand point, but Resolver's customer support are extremely helpful when you engage them for assitance. They are true to their name, Resolver, becuase if I run into a problem or need something address, they promptly Resolve the issue. Review collected by and hosted on G2.com.

I like that the interface is user friendly and that it is fairly customizable. And that they take customer feedback with action Review collected by and hosted on G2.com.

I don't like how the user profile does not show which properties a person is linked to as well as which categories under a property they have been added to. Review collected by and hosted on G2.com.

Real world product offerings developed from listening to the clients that they support. Additionally, cross team collaboration in the product development and excellent product support. Review collected by and hosted on G2.com.

The customizing of the Core application comes with the issue of not having a dedicated User Guide to support the product. This issue is not an easy solve as my understanding is that due to the complexity of customizied software, it would be near impossible to create a "One fit for All" guide. Review collected by and hosted on G2.com.

I love that resolver makes its easy to resolve issues and complaints in a fast and defiant manner Review collected by and hosted on G2.com.

Sometimes there are too many options for looking at resolving issues Review collected by and hosted on G2.com.

I like how easily configurable it is and how quickly form changes can be made. We are also able to have all 2nd and 3rd line teams working out of the application and tracking issues in the same tool. Review collected by and hosted on G2.com.

As an admin, there isn;t a way to bulk permission a role to varorious objects. Also, the trending in the indicator application only works as of entry date as opposed to a selected as of date. Review collected by and hosted on G2.com.

Out of the box Resolver software can be tailored to individual business needs. The flexibility to build custom business solutions for use cases unrelated to the Resolver out of the box applications, and typical target market, truly make this platform stand out. Review collected by and hosted on G2.com.

Needs more flexible staging and deployment processes for change management and accessibility to new applications.

Needs better attachment handling and preview functionality (ex. browser image viewer) that don't require an opt in to use Microsoft Office web applications with Microsoft username and password. Review collected by and hosted on G2.com.

Our team has been able to create workflows that enable both Operations teams and individual Security teams collaborate on Physical security Incidents Globally. We were able to customize to include Incident reporting, investigations, Threat Assessments and Security Service Requests. Review collected by and hosted on G2.com.

The UI is not engaging our intuitive for our non technical end users. Reporting features are limited even wiht the new BI dashboards and I am not able to see quick scalable implementation of their product Roadmap as I would have expected. Review collected by and hosted on G2.com.

Realtime reporting and data trending is very helpful. We are able to monitor who is and who is not using the application with just a few clicks. The ability to tailor reports to our needs has been extremely helpful. Their customer service is extremely attentive and timely. Review collected by and hosted on G2.com.

To date - there is nothing I can say that I do not like about the program. Review collected by and hosted on G2.com.

Resolver has a good and professional team. They address my concerns promptly and in a professional manner. I have been able to work with them on creating additional functionality into our RCM system and have it deployed smoothly into our core environment. Review collected by and hosted on G2.com.

The RCM regulatory content can be improved. Review collected by and hosted on G2.com.

What i like most abotu Resolver is the capacity to hold all the required information on one platform. Review collected by and hosted on G2.com.

The downside of using Resolver is the current restrictions on uploading attachments and the format they show in Review collected by and hosted on G2.com.