Resolver Features
Case Management (3)
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Intake
Capture case information from multiple communication channels
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Assignment
Deliver rules to assign cases based on type and priority
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Escalation
Ability to escalate cases using workflows
Analytics (3)
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Monitoring
Track all activities related to a case, including audit trails
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Metrics
Provide metrics to track case progress or success rates
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Compliance
Monitor various types of case compliance
Risk Management (4)
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Risk Identification
Identify various risk factors such as the inadequate use of technology, human factor, or external risks.
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Risk Classification
Ability to classify risks based on risk type, severity, and custom criteria.
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Risk Methodology
Support for various methodologies and frameworks for risk management.
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Goals Monitoring
Monitor risk management performance against goals and objectives.
Business Continuity Management (1)
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Recovery Plans
Ability to create and compare recovery plans using standard out of the box templates.
Platform (4)
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Integration
Delivers APIs and standard integrations with other software systems.
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Security & Privacy
Complies with security and privacy regulations and standards.
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Mobile Access
Allows users to access the software using mobile devices.
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Flexibility
Facilitates software configuration without the need for technical experise.
Services (4)
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Implementation
Assists customes through all the phases of the implementation process.
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Training & Learning
Provides software users with training courses and learning content.
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Customer Support
Delivers customer and technical support, directly or trough partners.
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Professional Services
The vendor provides consulting services such as business process reengineering.
Risk Assessment (2)
Scoring
Users can assign scores to suppliers based on the estimated risk of doing business with them.
AI
Utilize artificial intelligence to analyze third party risks.
Risk Control (3)
Reviews
Review vendor contracts and profiles to ensure compliance with regulation and internal policies.
Policies
Manage and enforce internal policies related to vendor risk management and controls.
Workflows
Provide workflows to mitigate risk and escalate issues proactively.
Monitoring (3)
Vendor Performance
Track vendor performance using supplier data such as a history of transactions and contracts.
Notifications
Send alerts and notifications when corrective actions are needed to address supplier risk.
Oversight
Perform ongoing due diligence activities to auto calculate overall risk for each vendor.
Reporting (3)
Templates
Include reporting templates for activities such as audits and vendor evaluation.
Centralized Data
Consolidate data from multiple systems that manage supplier information.
360 View
Provide a 360 view of suppliers which can be shared with internal or external users.
Moderation - Content Moderation Tools (4)
Text Moderation
Automatically analyzes text for non-compliant or inapproriate content.
User Violation Enforcement
Detects and takes action against users who violate content guidelines.
Audio Moderation
Automatically analyzes audio for non-compliant or inapproriate content.
Image/Video Moderation
Automatically analyzes images and videos for non-compliant or inapproriate content.
Platform - Content Moderation Tools (5)
Toxicity Detection
Automatically detects profanity, spam, threats, and other harmful content.
Custom AI Model
Allows users to train custom AI models for specific use cases.
Analytics and Reporting
Provides insights on content performance and/or user behavior .
Dashboard
Provides a dashboard to monitor and manage all moderation processes.
Customization
Allows user to create customized moderation rules.
Workflows - Audit Management (5)
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Audit Trail
Displays all the changes made during audits, including details such as username, timestamp, or type of change in a centralized repository.
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Recommendations
Coordinate and track recommended remediation actions.
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Collaboration Tools
Facilitates collaboration between teams and stakeholders through shared workspaces.
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Integrations
Integrates with risk management platforms, GRC tools, and other systems.
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Planning & Scheduling
Facilitates the creation of audit plans, schedules, and reminders.
Documentation - Audit Management (2)
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Templates & Forms
Provide out of the box audit templates and forms for various processes and industries.
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Checklists
Provides checklists
Reporting & Analytics - Audit Management (3)
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Dashboard
Dashboard provides real time or near real time updates and notifications in a centralized location.
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Audit Performance
Provide information on the performance of the audit activities and processes.
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Industry Compliance
Ensures audits are compliant with industry-specific regulations and standards.
Generative AI - Security Compliance (2)
Predictive Risk
Can analyze patterns and trends in security data to predict potential compliance risks.
Automated Documentation
Can automate the creation of compliance documentation by quickly generating accurate and comprehensive reports.
Monitoring - IT Risk Management (1)
AI Monitoring
Utillizes AI to monitor and report on incidents in real-time.
Operational Risk Management (3)
Operational Risk Methodology
Support various methodologies and frameworks for operational risk management such as ISO 31000 and COSO.
Operational Risk Classification
Ability to classify risks based on risk type, severity, and custom criteria.
Operational Risk Identification
Identify various risk factors such as the inadequate use of technology, human factor, or external risks.
Business Resilience (2)
Business Continuity
Support business continuity plans through integrations with business continuity software, incident response, or controls planning
Compliance Management
Reduce risk of legal liability through regulations and standards compliance.
Generative AI (1)
AI Tasks
Automates basic tasks and workflows utilizing AI.
Agentic AI - IT Risk Management (2)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Agentic AI - Third Party & Supplier Risk Management (2)
Adaptive Learning
Improves performance based on feedback and experience
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Operational Risk Management (1)
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Investigation Management (2)
Cross-system Integration
Works across multiple software systems or databases
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Content Moderation Tools (3)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases






