Resolver Reviews & Product Details

I was not even sure if anyone will listen to my concern. I was not getting free spins and the customer care was non-responsive. I was surprised that even a small customer like me got the full attention of the Resolver and they made sure the issue was resolved. Review collected by and hosted on G2.com.

It is not widely known. So many people might not know that any such facility is there. So they need to be more prominent Review collected by and hosted on G2.com.

Resolver reduces risk and lowers compliance costs, automatically identifying regulatory changes and improving assessment workflows. Apart from all the features, the following are a few notable mentions: the application is easy to use, the graphical user interface is simple and intuitive. Review collected by and hosted on G2.com.

Waste of time. Completed online form only to get a generic message back Evri, phone this number. that number says, we are busy. Review collected by and hosted on G2.com.

The reporting functionality across various departments and that it allows control teams to work with other departments. Review collected by and hosted on G2.com.

Linking internal audit to pull the risks from the risk department for audit scoping. Review collected by and hosted on G2.com.

It really helpful by providing a centralized platform for tracking any incidents and investigations. Its ability to enhance security by identifying and alert for any potential threats. It improve overall accuracy as we could easily automate the entire process. From past 5 years we are using this tool in our organization and it really enhance the productivity. Its customized dashboard and AI driven analytics helps in making decision. Review collected by and hosted on G2.com.

It has very complex implementation and require significant time and resource. It is bit higher in pricing side. Customer support could be improved as it takes time to respond. Review collected by and hosted on G2.com.

I feel like Resolver is pretty user friendly for users going through the RCSA experience, which has been a game changer for our company's second line of defense. People are way less intimadated and find it more intuitive. Review collected by and hosted on G2.com.

Really hoping for more filters/sorting for Library, risk management, etc., or better search. Review collected by and hosted on G2.com.

Resolver stands out for its intuitive interface and for its features. I particularly appreciate how seamlessly it integrates with other tools and systems, saving time and reducing manual effort.

The platforms customization options allow customize workflows to specific needs, which enhances both efficiency and effectiveness. It's detailed reporting and analytics provide valuable insights for making decisions. Review collected by and hosted on G2.com.

Customization might be complex and time consuming for first time users. Review collected by and hosted on G2.com.

The sales, configuration and support staff I have worked with all seem to listen to what I want and to really try to make it happen. We therefore have a system that is really flexible and well tailored to our speciifc needs. The interface is user freindly for our external clients as well as the team. Review collected by and hosted on G2.com.

While we do get a fair amount of reporting from the software, there are reporting limitations and also report presentation could be enhanced. There is a reporting add on feature, but it should come standard. Review collected by and hosted on G2.com.

I like how all our communication and information is in one place so we're not having to use multiple systems or tools and that helps keep it more secure. We can communicate with staff through the chat feature and e-mail the reporter known or confidential and keep all notes, interventions, tasks and information together while easily tracking involved people. I like how open they are to updates and new ideas to make things better for users. Their customer service and the support of their IT department are very helpful. Review collected by and hosted on G2.com.

The current design of the translation process has been the biggest pain point as we deal with over 20 different languages and the process for updating the languages is challenging and takes time. Because of the amount of open incidents the my task page can be unhelpful for some of our users trying to keep track of which incidents they've already updated or knowing if they received a reply to a comment (must check for e-mail notifications). Review collected by and hosted on G2.com.

Its fast response time , caching efficiency Review collected by and hosted on G2.com.

Potential Privacy concerns , may be little latency Review collected by and hosted on G2.com.

Having worked with a variety of staff at Resolver since 2013, what is evident is that the company manifests a culture of courtesy and relatability when dealing with the customer. Review collected by and hosted on G2.com.

The downside of Resolver is the frequent changing of staff assigned to the customer account. While this augers well for upward mobility or otherwise of the Resolver staff, it means that as a customer you also have to frequently forge relationships with new persons. Fortunately, this is moderated by the customer centered culture. Review collected by and hosted on G2.com.