Resolver Reviews & Product Details

Resolver provides a lot of nice features and intigrations that allow our dispatchers and investigations team to do their job. Customer support is helpful in assisting with tickets. Review collected by and hosted on G2.com.

Reports from the end users on some bugs are a concern in the Dispatch tool. Some updates are taking longer to address the issue. Another concern was the end user use of the Resolver Core to obtain data by filtering. While improvements have been made, some modifications are still not updated that the end user would like. Review collected by and hosted on G2.com.

Working in Internal Audit, I have found it very beneficial to transition from spreadsheets to a dedicated system. Since my company also utilizes the Risk Management module, it is especially helpful for audit purposes that these modules are integrated and communicate with each other. Additionally, I appreciate the adaptability the system offers, which has been another significant advantage. Review collected by and hosted on G2.com.

The tree view still needs improvement when it comes to IA scoping, but I understand that this is already on the resolver team's radar and will be addressed in the future. Review collected by and hosted on G2.com.

Resolver is very intuitive, most users knew how to navigate the platform with little to no training before. The same can be said about the adminatrative side of Resolver. Changes to forms, roles, reports, etc. are fairly easy to make with the use of the help site. Review collected by and hosted on G2.com.

Resolver's seach functionality is hard to use and isn't aways the easiest way to find an object. Review collected by and hosted on G2.com.

We originally selected Resolver for the link analysis tool, and it has been working as expected. It will take some time and effort to get the tool to work well for our team, but Darren R. has been an excellent resource with finetuning the tool. Review collected by and hosted on G2.com.

The onboarding process was incredibly difficult and frustrating. The difference in time zones with the developer increased delays and created roadblocks. Review collected by and hosted on G2.com.

Resolver is very userfriendly. I definitely prefer the cloud based option versus on premise, freed up a lot of space on our servers. Review collected by and hosted on G2.com.

Although analytics are very interactive, I can only do so much and sometimes cannot run a reprot that I want. There are a lot of formulas that are complicated and can be difficult for a user is not a tech pro. Review collected by and hosted on G2.com.

I like the ease of capturing and navigating requirement, process, risk and control relationships. The UI is very well put together. Review collected by and hosted on G2.com.

I found the in-solution dashboards a little tricky to use but that could be because our data model is complex and I didn't build it Review collected by and hosted on G2.com.

Resolver is user-friendly. It is easy to explore and navigate and users can learn how to make simple configuration changes by themsleves in the system. The user guides available through the help feature are sufficient in helping users learn about the system in an easy manner. Also Customer Support is very good and prompt in addressing tickets. Review collected by and hosted on G2.com.

Based on my experience using Resolver for the 52-109 program, I find that Resolver is limited in some ways. Some of the basic features that are typically available in a GRC tool are not there (E.g. Project Management Dashboard, Automated sub-certification process, conditional if/else type of questions in forms, automated risk assessments, etc) . Also the reporting tool needs to be enhanced in Resolver. There is a lot of manipulation required in the reports to ensure the information is complete and accurate. Review collected by and hosted on G2.com.

The system is easy to use and follow. The information and the simplicity of collecting that information from the system is just as good. With Resolver allowing external resources to either tap in or utilzie the information internally at my company we are able to project that infromation into graphs and useful KPI's to assist the company to acheive goals. Resolver now has an integrated BI dashboard that makes the information a lot more simpler to obtain and review. Review collected by and hosted on G2.com.

Some offshoring of customer service makes it very difficult to work with. One of my biggest concerns is that our system is very unique to our business and I'm sure as it is for other businesses. So when submitting a ticket and getting assistance from the support desk there is many of times that the Resolver portal unique to my company creates confusion into what requires to be fixed. The service clerk goes in and attempts to fix it, which than creates a chain of other issues. Not having a dedicated solutions person makes it complicated and the expereince unenjoyable. Review collected by and hosted on G2.com.

Setting up Resolver was straightforward, allowing our team to get up and running quickly. Its intuitive interface significantly streamlined our global training sessions, making it easy for teams worldwide to adopt and utilize effectively Review collected by and hosted on G2.com.

New features are not always communicated to the customer. During the implementation with SRM, I discovered a new dashboard feature that was recently added but not yet active within the Dispatch/Reporting module. A briefing on these additional features would have been appreciated. Review collected by and hosted on G2.com.

Resolver allows for us to be able to document the entire life cycle of a security or emergency related event. It starts from the ability to create and dispatch an officer on an activity and record all relevant information. If the event warrants additional action like an incident report to be completed, the system has the workflow available to transfer all data from the activity to that report and the ability to capture any additional information or documentation as well. It makes case management so much easier! Review collected by and hosted on G2.com.

I don't have much to dislike. I will say, if you wanted to make changes to your forms or how they are collecting information, it isn't something you can easily do unless you are somewhat skilled from a technical stand point, but Resolver's customer support are extremely helpful when you engage them for assitance. They are true to their name, Resolver, becuase if I run into a problem or need something address, they promptly Resolve the issue. Review collected by and hosted on G2.com.