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The account management staff is highly professional and willing to work with you. There is a large support network to assist with problems and issues on the platform and response time is fairly quick. When an incident is completed, it’s easy to roll up the report. Also, seems there is good data protection on the system. Review collected by and hosted on G2.com.
Resolver is the “cookie monster” and you have to continue to feed it data to get data back. If you don't purchase the portal intake program there is a lot of time spent doing manual administrative labor. Setting up formatting and running reports is non-intuitive, to the point that you have to put in support tickets that could take days to get completed. The program seems far outdated compared to other platforms on the market. Also, this is a classic program where additional capabilities are sold to the customer ala carte. The data output is only as good as what is inputted. There is no algorithm to capture data that might be missed, which is done manually, unless of course you purchase that capability separately, and even then it may not be captured. I discovered recently that Resolver doesn't come with a standard intake portal that has to be purchased separately, along with various styles of reports in the dashboard program. I was looking to run a global heat map for incidents, and of course that’s another ala carte capability.
Areas where this program requires improvement:
Ease of setting up templates and data flowing through various other template;
linking incidents together automatically and not manually (you often have to remember the other incidents or do manual searches);
OCR without having to purchase additional ala carte functions;
Reporting: one report I had to get assistance on to run could not total up recoveries and losses on the same form because that capability was not available (how is that possible in 2023?);
Thel ink analysis could be much better and more intuitive, if you don’t know how to run it, can be highly confusing (again this is manual, it’s not doing any special analysis other than what data you put in);
Putting together a special report is complicated, confusing, and cumbersome, again, non-intuitive;
Requires a lot of training to understand the platform;
Highly outdated.
There are much better user friendly options on the market, this would not be my first choice. This platform has significantly increased administrative work in my program instead of reducing it, and due to the manual nature of data input, I often feel I’m missing data points that could be useful. I believe there is a large support network for Resolver due to the program being difficult to set up and understand. Review collected by and hosted on G2.com.
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